Implementasi Mutu Pelayanan Kesehatan Dasar + Motch psn cay sendy oh dnt « ‘+ Mutu adalah memenuhi bahkan melebihi kebutuhan dan keinginan Delangzam melalui perbaikan sloruh proses secara berkelanjutan (Zimmerman) Basins Frese ' SS fe ee eee eS SS SS + = ao = Quality Management Definition of quality (Crosby, 1984) | eS = ay FI T Apakah Mutu Karakteristie Unggulan al) Wujud fisik Kinerja © Dipindai dengan CamScannerSiklus jaminan mutu tmplement Quality Action Cuatty Model Pelayanan Kesehatan Dasar (HP-IV) + Tahap Persiapan: Awareness Seminar « Tahap : Pendekatan Analisis Sistem + Tahap Il : Pendekatan Supervisi * Tahap II; Pendekatan Tim Standar + Sundar menjelaskan apa yg harus dicapai, tingkat ‘pang harus dicapal, persyaratan yang harus dipenukl ‘agar dapat disebut bermuty_ + A precise quantitative or qualitative specifications of a structural components of the health care system or an ‘expect of care based on process or outcome ‘expectations (Donabedian dalam Katz, & Green, 1997) Tiga kelompok standar om * Standar struktur Standar proses + Standar outcome (hasil) Peek, | Standar (ert Lat chen iy eCard + Standar Eksternal ‘Dian ee xine porter ple * Standar Internal Deen pamper mami, Standar (Merce, idem Based rah Cor) ¢ Minimal De eg either “optimal * Achievable Seep © Dipindai dengan CamScannerModel for improvement (Nolan et al) Wheres ig DT ae wl we baw ie change Pen iopemme? Wnt cg a Siem wero \ qT ‘Act | Plan Study} Do Quality improvement process Model Nolan ‘The chain of effect in Improving Health Care Quality (Donald Berwick) Petmtnaihe Papers Alma ects cmt aie rater, Meera Pre a 1 Preteen Created roanmey ome — Di Cope eg manne I Eaveemetd —Pauatrat—Dlneerpseg ing, © Dipindai dengan CamScanner