DAFTAR ISI

BAB I
PENDAHULUAN ................................................................................................................ 1

BAB II
PEMBAHASAN ................................................................................................................... 2

2.1Pengertian Customer Service ................................................................... 2

2.2 Ruang Lingkup Pekerjaannya .......................................................................................... 3
2.3 Tugas-Tugas Customer Service ....................................................................................... 4
2 . 4 C i r i - c i r i p e l a ya n a n ya n g b a i k . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
2 . 5 D a s a r - d a s a r p e l a ya n a n ya n g b a i k . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
2.6Service Excellent (Pelayanan Prima) ........................................................ 7

BAB III
KESIMPULAN .................................................................................................................... 13