DAFTAR ISI

Halaman
ABSTRAK.....................................

ABSTRACT....

ii

KATA PENGANTAR...

iii

DAFTAR ISI..............

vii

DAFTAR TABEL.........................................................................................

xii

DAFTAR GAMBAR.....................................................................................

xiii

BAB 1 PENDAHULUAN.............................................................................

1.1 Konteks Penelitian.......

1.2 Fokus Penelitian...................

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1.3 Pertanyaan Penelitian...................

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1.4 Maksud dan Tujuan Penelitian.........................................................

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1.4.1 Maksud Penelitian..................................................................

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1.4.2 Tujuan Penelitian...................................................................

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1.5 Kegunaan Penelitian........................................................................

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1.5.1 Kegunaan Teorities................................................................

14

1.5.2 Kegunaan Praktis..................................................................

14

1.6 Kerangka Konseptual.......................................................................

14

1.6.1 Model Perencanaan Humas............................................

15

1.6.2

Public

22

Relations................................................
1.6.3 Tujuan Public Relations.................................................

23

1.6.4

Definisi

Public

24

Relations..................................................
1.6.5 Pelayanan Publik............................................................

25

Fungsi

1.6.6 Informasi Publik.............................................................

26

1.6.7 Public Relations Di Lembaga Pemerintahan..................

26

1.7 Kerangka Pemikiran.........................................................................

28

1.8 Metode Penelitian............................................................................

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1.8.1 Jenis Penelitian................................................................

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1.8.2 Teknik Pengumpulan Data..............................................

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1.8.3 Teknik Analisis Data.......................................................

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1.8.4 Pengecekan Keabsahan Data..........................................

41

1.9 Teknik Penentuan KeyInformant.....................................................

48

1.9.1 Kriteria Informan............................................................

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1.9.2 Subjek Penelitian............................................................

54

1.9.3 Informan Penelitian.........................................................

56

1.10 Lokasi dan Waktu Penelitian.........................................................

57

1.10.1 Lokasi Peneletian..........................................................

57

1.10.2 Waktu Penelitian...........................................................

57

BAB II TINJAUAN PUSTAKA...................................................................

60

2.1 Review Penelitian Sejenis.................................................................

60

2.2 Kajian Pustaka..................................................................................

68

2.2.1 Model Perencanaan Humas............................................

68

2.2.2 Definisi Public Relations...............................................

74

2.2.3 Tujuan Public Relations.................................................

79

2.2.4 Fungsi Public Relations.................................................

80

2.2.5 Pelayanan Publik............................................................

81

2.2.6 Informasi Publik.............................................................

88

2.2.7 Public Relations Di Lembaga Pemerintahan.................

91

BAB III METODOLOGI DAN OBJEK PENELITIAN...........................

96

3.1 Metodologi Penelitian......................................................................

96

3.1.1 Jenis Penelitian...............................................................

96

3.1.2 Teknik Pengumpulan Data.............................................

99

3.1.3 Teknik Analisis Data......................................................

104

3.1.4 Pengecekan Keabsahan

106

Data..........................................
3.1.5 Triangulasi.....................................................................

112

3.1.6 Teknik Penentuan KeyInformant...................................

114

3.1.7 Kriteria Informant..........................................................

114

3.1.8 Subjek Penelitian............................................................

120

3.1.9 Informan Penelitian......................................................

121

3.2 Objek Penelitian.............................................................................

122

3.2.1 Sejarah Dinas Komunikasi Dan Informatika

124

Pemerintah Kota Bandung.............................................

3.2.2 Tugas Pokok dan fungsi Dinas Komunikasi Dan

129

Informatika Pemerintah Kota Bandung.........................

3.2.3 Struktur Organisasi Dinas Komunikasi Dan

129

Informatika Pemerintah Kota Bandung.........................

3.4 Waktu dan Lokasi Penelitian..........................................................

137

3.4.1 Lokasi Penelitian............................................................

137

3.4.2 Waktu Penelitian............................................................

137

BAB IV HASIL PENELITIAN DAN PEMBAHASAN.............................

140

4.1 Pengenalan situasi perencanaan Humas Dinas Komunikasi dan

143

Informatika Pemerintah Kota Bandung dalam pelayanan informasi

publik

oleh

Unit

Pelayanan

Pengaduan

Masyarakat

(UPPM).............................................................................................
4.2 Penetapan tujuan perencanaan Humas Dinas Komunikasi dan
9

155

Informatika Pemerintah Kota Bandung dalam pelayanan informasi

publik

oleh

Unit

Pelayanan

Pengaduan

Masyarakat

(UPPM).............................................................................................
4.3 Definisi Khalayak perencanaan Humas Dinas Komunikasi dan

161

Informatika Pemerintah Kota Bandung dalam pelayanan informasi

publik

oleh

Unit

Pelayanan

Pengaduan

Masyarakat

(UPPM).............................................................................................
4.4 Pemilihan media dan teknik teknik perencanaan Humas Dinas

167

Komunikasi dan Informatika Pemerintah Kota Bandung dalam

pelayanan informasi publik oleh Unit Pelayanan Pengaduan
Masyarakat
(UPPM)...............................................................................................
4.5 Perencanaan

Anggaran

Dalam

Perencanaan

Humas

Dinas

189

Komunikasi dan Informatika Pemerintah Kota Bandung dalam

pelayanan informasi publik oleh Unit Pelayanan Pengaduan
Masyarakat (UPPM)...........................................................................
4.6 Pengukuran hasil proses perencanaan Humas Dinas Komunikasi

195

dan Informatika Pemerintah Kota Bandung dalam pelayanan

informasi publik oleh Unit Pelayanan Pengaduan Masyarakat
(UPPM).............................................................................................
BAB V KESIMPULAN DAN SARAN........................................................
5.1 Kesimpulan......................................................................................
5.2 Saran................................................................................................
DAFTAR PUSTAKA....................................................................................
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LAMPIRAN...................................................................................................

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