BPP Bing 3 - 2021 - MP 3, Tepa 5, Ikan 3

BUKU PANDUAN PRAKTIK
Bahasa Inggris 3
OLEH:
ALI MURTOPO
POLITEKNIK NEGERI LAMPUNG

BANDAR LAMPUNG
2021
Bahasa Inggris - Ali Murtopo 1

Table of contents
Are there any money changers near here?.............................................................. 4
Passport & luggage control........................................................................................9
Can I get a refund?.................................................................................................... 14
Buying a cellphone.................................................................................................... 19
Buying clothes............................................................................................................ 24
Buying shoes.............................................................................................................. 28
Paying at the checkout counter............................................................................... 33
Asking for wake-up call or a taxi............................................................................37
What’s Pahawang like?............................................................................................ 40
What can I see in Way Kambas?............................................................................. 44
Calling a travel agent................................................................................................ 48
Could you say that again, please?.......................................................................... 52
Dealing with complaints.......................................................................................... 56

BUKU PANDUAN PRAKTIKUM
Kode : P Tanggal: Revisi: 0 Halaman : 3 dari 4

(BPP)
Minggu ke :1
Capaian Pembelajaran : Mahasiswa mampu menggunakan Bahasa Inggris untuk
berkomunikasi dalam kehidupan profesinya sehari-hari
secara lisan dan tulisan.
Waktu : 1 x 120’
Tempat : Laboratorium Bahasa
1. Sub Capaian
Pembelajaran : Memahami dan menguasai ungkapan untuk menanyakan
keberadaan sesuatu.
2. Indikator Capaian
Kinerja : Mampu menggunakan there is/are, preposition.
3. Teori : there is/are dan preposition
4. Bahan dan Alat : Komputer, sistem suara, LCD

5. Organisasi : Mahasiswa belajar secara berpasangan. Setiap pasang mahasiswa
melakukan praktikum dibimbing oleh dosen dan teknisi.
6. Prosedur Kerja :
a. Mahasiswa melatih pengucapan dengan membaca contoh percakapan secara
berpasangan (mengecek pengucapan dan makna kosa kata baru di kamus.)
b. Mahasiswa secara bergantian ambil peran melafalkan kalimat demi kalimat.
c. Mahasiswa mendengarkan penjelasan dosen atau teknisi mengenai beberapa
ungkapan kunci yang umum dipakai dalam percakapan sesuai situasi di dalam
contoh percakapan.
d. Mahasiswa membuat percakapan seperti contoh secara berpasangan.
e. Mahasiswa berlatih secara lisan percakapan yang telah dibuat.
f. Mahasiswa memraktekkan percakapan secara lisan di depan teknisi secara
berpasangan.
7. Materi :

Are there any money changers near here?
A. CONVERSATION
Latihan pengucapan. Bacalah secara lantang.
X: Excuse me. Permisi.
Y: Yes. How can I help you? Ya. Apa yang bisa saya bantu?
X: Are there any money changers near Adakah tempat penukaran uang di dekat sini?
here?
Y: Yes, there are some in Maxi Mall. Ya, ada beberapa di Mal Maxi.
X: Oh, where is the mall. Oh, di mana mallnya?
Y: It’s over there. Do you see that pink Di sebelah sana. Apakah anda melihat
building? That’s the mall. bangunan merah jambu itu? Itulah malnya.
X: Oh, I see. And is there a police station O, itu. Dan apakah ada kantor polisi di sekitar
around here? sini?
Y: Yes, it’s at the corner of this street. Ya, ada di pojokan jalan ini.
X: At the corner? Which way? This way Di pojokan? Arah yang mana? Ke sini atau ke
or that way? sana?
Y: That way. Ke sana.
X: Thanks for your help. Terima kasih atas bantuan Anda.
Y: You’re welcome. Terima kasih kembali.
X: Oh, sorry. One more thing. Oh, maaf. Satu lagi.
Y: Yes, please. Ya, silakan.
X: I need to wash my hair. Is there a hair Saya perlu cuci rambut. Adakah salon di dekat
salon near here? sini?
Y: Yes, there is one in the Maxi Mall. It’s Ya, ada satu di Maxi Mall. Dia di lantai dua.
on the second floor.
X: Thank you very much. Terima kasih banyak.

B. IMPORTANT EXPRESSIONS
Asking about amenities Menanyakan amenitas
 Are there any money changers around Adakah tempat penukaran uang di sekitar
here? sini?
 Yes, there are some around the Ya, ada beberapa di sekitar mall.
mall.
Tidak ada, tapi ada sebuah bank di samping
 No, there aren’t. But there is a bank mal. Anda bisa menukar uang Anda di sana.
next to the mall. You can change
your money there.
 Is there a post office near here? Adakah kantor pos di dekat sini?
 Yes, there is one across from the Ya, ada satu di seberang kantor polisi.
police station.
 No, there isn’t. But there’s one in Tidak ada. Tapi ada satu di pusat kota.
the city center.
 Where is the police station? Di manakah kantor polisi?
 Do you know where the police station Apakah Anda tahu di mana kantor polisi?
is?
Bisakah Anda kasih tahu di mana kantor
 Can/Could you tell me where the polisi?
police station is?
 It’s behind the XYZ Cinema. Di belakang bioskop XYZ.
 It’s not far from here. Just go that Tidak jauh dari sini. Pergi saja ke sana sejauh
way for 500 m. It’s on your right. 500 m. kantor posi ada di sebelah kanan.
 Where is the nearest drugstore? Di manakah apotek terdekat?
 It’s between the shopping center Ia di antara pusat perbelanjaan dan pom
and gas station. bensin.
 Sorry. I don’t know. You’d better Maaf, saya tidak tahu. Sebaiknya Anda tanya
ask the police. ke polisi.

B. EXERCISE
Lengkapilah dialog berikut ini dengan pertanyaan atau jawaban yang sesuai.
1. X: ____________________________________________________________________
Y: Yes, there is one next to National Bank, but the biggest gym is in Luarist Mall.
2. X: ____________________________________________________________________
Y: Coffee shops? Yes, there are some along the beach. Just go that way.
3. X: ____________________________________________________________________
Y: I think the nearest ATM is near the police station. It’s on Stanton Street.
4. X: ____________________________________________________________________
Y: Well, I think the nearest gas station is on Jl. Bowlonk-bowlonk, around 2

blocks from here.
5. X: ____________________________________________________________________
Y: Karaoke bar? Sorry, don’t know. I’m myself a tourist in here.
6. X: ____________________________________________________________________
Y: A public toilet? Mmm… I think there are some around the beach, but I’m not
sure. You’d better ask the security guard over there. (You’d better = You had
better = Anda lebih baik)
7. X: ____________________________________________________________________
Y: No, there aren’t any barber shops around here. But, you may find some in
Rwamay traditional market.
8. X: Excuse me. Are there any budget* hotels around here (your place)? (*cheap)
Y: ____________________________________________________________________
9. X: I’m looking for laundromats. Are there any around here (your place)?
Y: ____________________________________________________________________
10. X: Is there a drugstore near here (your place)?

Y: ____________________________________________________________________

C. CONVERSATION EXERCISE
Lengkapilah sesuai dengan kondisimu.
X: Excuse me. Are there any money changers near here (your current location)?
You: ______________________________________________________________________
X: I also want to cash this traveller’s check. Where is the nearest bank?
You: ______________________________________________________________________
X: Are there any cash machines (ATMs) nearby?
You: ______________________________________________________________________
X: I need a tour guide to take me to historical places. Is there a travel agency around
here?
You: ______________________________________________________________________
X: Are there any budget hotel* around here? (Hotel murah)
You: ______________________________________________________________________
X: I have jut got a shark bite at the beach. I need to go to hospital. Could you tell me
where the nearest hospital is?
You: ______________________________________________________________________
X: I’m looking for a local food restaurant. Are there any around here?
You: ______________________________________________________________________
X: I need to buy a swimsuit. Do you know where the shopping mall is?
You: ______________________________________________________________________
X: My car is running out of gas. Could you tell me where the gas station is?
You: ______________________________________________________________________
X: My friend’s nose is bleeding. Is there a drugstore near here?
You: ______________________________________________________________________
D. SPEAKING PRACTICE
Prakteklah bicara dengan temanmu. Jika tak ada teman, bacalah sendiri secara lantang.
8. Pustaka :
Murtopo, Ali. English Grammar for Daily Communication. Polinela.
9. Hasil Praktikum : Lembar kerja berisi percakapan dan rekaman audio.


(BPP)
Minggu ke :2
berkomunikasi dalam kehidupan profesinya sehari-hari secara
lisan dan tulisan.
Waktu : 1 x 120’
1. Sub Capaian
Pembelajaran : Memahami dan menguasai ungkapan memeriksa/diperiksa
petugas imigrasi di bandara.
Kinerja : Mampu menanyakan dan merespon pemeriksaan di bandara.
3. Teori : Expressions at passport control.

6. Prosedur Kerja :
a. Mahasiswa melatih pengucapan dengan membaca contoh percakapan secara berpasangan
(mengecek pengucapan dan makna kosa kata baru di kamus.)
c. Mahasiswa mendengarkan penjelasan dosen atau teknisi mengenai beberapa ungkapan kunci
yang umum dipakai dalam percakapan sesuai situasi di dalam contoh percakapan.
f. Mahasiswa memraktekkan percakapan secara lisan di depan teknisi secara berpasangan.
7. Materi :

Passport & luggage control
A. CONVERSATION
(At an airport) (Di bandara)

X: May I see your passport, please? Bisa lihat paspor Anda?
Y: Sure. Here it is. Tentu. Ini.
X: Where are you coming from? Anda datang dari mana?
Y: I’m coming from London. Saya datang dari London.
X: What’s the purpose of your visit? Apa tujuan kunjungan Anda? Bisnis atau
Business or pleasure? liburan?
Y: Pleasure. I’m on vacation. Liburan. Saya berlibur.
X: OK. Do you have anything to OK. Ada yang mau diungkapkan?
declare?
Y: This watch. Jam ini.
X: Did you buy it in duty-free shop? Apa Anda beli di toko bebas-pajak?
Y: Yes, I did. Ya.
X: That’s fine. Can you step to the side, Tak apa. Tolong menepi. Saya akan cek
please? I’ll check your suitcases. koper Anda. Ada apa di sini?
What do you have in here?
Y: Clothes, instant noodles, and Pakaian, mi instan, dan barang pribadi.
personal belongings.
X: Sir, I’m going to confiscate these Pak, saya akan menyita mi ini karena
noodles for health reasons. alasan kesehatan.
Y: Oh… my noodles! Oh, miku.
X: Do you have anything else in here? Ada yang lain di sini?
Y: No, nothing else. Tidak, tidak ada lagi.
X: How much currency (money) do Berapa uang yang Anda bawa?
you have on you?
Y: Three hundred dollars and twenty 300 dollar dan 20 Euro.
Euros.
X: That’s fine. You can proceed. Enjoy Tak apa. Anda boleh terus. Selamat menik-
your stay. mati kunjungan Anda.
Y: Thanks. Terima kasih.
B. SPEAKING PRACTICE. Tanpa membaca, praktekanlah latihan di atas dengan

temanmu. Jika tak ada teman, prakteklah sendiri (bacalah secara lantang.)

C. IMPORTANT EXPRESSIONS
 May I look at your passport, please? Bisa lihat paspor Anda?
 Sure. Here you go. Tentu. Ini.
 Where are you coming /travelling from? Anda dari mana?
 Where have you come from? Anda dari mana?
 London. London.
 What’s the purpose of your visit? Apa tujuan kunjungan Anda?
 What’s the nature of your visit? Apa tujuan kunjungan Anda? Bisnis atau
Business or pleasure? liburan?
 Are you on business or vacation? Anda berbisnis atau berlibur?
 Business. Bisnis.
 How long are you going to stay in Berapa lama Anda akan tinggal di India?
India?
 How long are you staying in Indonesia? Berapa lama Anda akan tinggal di India?
 Two weeks. Dua pekan.
 Where will you be staying? Di mana Anda akan tinggal?
 Where are you going to stay? Di mana Anda akan tinggal?
 In my relative’s house. Di rumah saudara.
 Do you have anything to declare? Ada barang yang mau diungkapkan?
 Yes, I have 4 packs of cigarette. Ya, saya punya 4 pak rokok.
 No, nothing. Tidak ada.
 What do you have in this luggage? Apa yang ada di koper ini?
 I have two bottles of liquids. Saya punya 2 botol cairan.
 How much money do you have on Berapa banyak uang yang Anda bawa?
you?
 Two hundred dollars Dua ratus dollar.
 Do you have a return ticket? Anda punya tiket pulang?
 Yes. Here it is. Ya. Ini dia.

D. EXERCISE
Lengkapilah dialog berikut dengan pernyataan, pertanyaan, atau tanggapan yang
sesuai.
1. X: Can I see your passport, please?_________________________________
Y: Certainly. Here you are.
2. X: __________________________________________________________________
Y: I’m coming from Indonesia.
3. X: __________________________________________________________________
Y: I’m here on business and on vacation as well.
4. X: __________________________________________________________________
Y: I’ll be staying for a week.
5. X: __________________________________________________________________
Y: I’m staying in a hotel.
6. X: __________________________________________________________________
Y: Yes, some packs of cigarettes and a lighter/a match.
7. X: __________________________________________________________________
Y: I have some apples and a bottle of wine in this luggage.
8. X: __________________________________________________________________
Y: I have two thousand dollars.
9. X: __________________________________________________________________
Y: No, I haven’t bought a return ticket yet.
10. X: What’s the nature or your visit?
Y: __________________________________________________________________
11. X: Do you have anything to declare?
Y: __________________________________________________________________

12. X: Where have you come from?
Y: __________________________________________________________________
13. X: How long are you going to stay in the United Kingdom?
Y: __________________________________________________________________
14. X: __________________________________________________________________
Y: I’m coming here to study.
15. X: __________________________________________________________________
Y: I’ve come from Canada.
16. X: __________________________________________________________________
Y: Pleasure. I’m visiting my relatives.
8. Tugas dan Pertanyaan : Membuat dialog sesuai dengan materi pelajaran
9. Pustaka :
10. Hasil Praktikum : Lembar kerja berisi percakapan


(BPP)
Minggu ke :3
lisan dan tulisan.
Waktu : 1 x 120’
1. Sub Capaian
Pembelajaran : Memahami dan menguasai ungkapan untuk
meminta/melayani pengembalian uang (refund).
Kinerja : Mampu menggunakan kalimat permintaan.
3. Teori : Expressions for asking and answering calendar.

6. Prosedur Kerja :
c. Mahasiswa mendengarkan penjelasan dosen atau teknisi mengenai beberapa ungkapan
kunci yang umum dipakai dalam percakapan sesuai situasi di dalam contoh percakapan.
7. Materi :

Can I get a refund?
A. CONVERSATION
X: Good morning. How may I help you, Selamat pagi. Apa yang bisa saya bantu, Pak?
Sir?
Y: Good morning. I’d like to cancel my Selamat pagi. Saya ingin membatalkan
flight, please. penerbangan saya.
X: May I ask the reason for Boleh tahu alasannya?

cancellation?
Y: Well, the conference I want to attend Konferensi yang ingin saya hadiri dibatalkan.
is cancelled.
X: Oh, I see. May I have your name and Oh, begitu. Boleh tahu nama dan nomor tiket
ticket number, please? Anda ?
Y: Sure. My name’s Djaland Baychek Tentu. Nama saya Djaland Baycheck dan nomor
and my ticket number is 98709800. tiket saya adalah 98709800.
X: OK, Mr Baycheck. One moment, OK, Mr. Baycheck. Sebentar ya. Saya cek pesanan
please. Let me check your tiket Anda.
reservation.
Y: OK. Sure. Oke. Tentu.
X: So, your ticket is for a flight from Jadi, tiket Anda untuk penerbangan dari
Cengkareng to London, right? Cengkareng ke London, kan?
Y: Yes, that’s right. Can I get a refund? Ya, betul. Bisakah saya dapat pengembalian?
X: Well, yes, but because you bought Ya, tapi karena Anda membeli tiket lebih dari 24
the ticket over 24 hours ago, I’m jam yang lalu, Anda harus membayar biaya
afraid you have to pay cancellation pembatalan.
fee.
Y: Hmmm… How much is that? Hmmm… Berapa itu?
X: It’s $35. 35 dollar.
Y: Fine. That’ll be no problem. Baik. Tidak masalah.
B. SPEAKING PRACTICE. Tanpa membaca, praktekanlah latihan di atas dengan

temanmu. Jika tak ada teman, prakteklah sendiri (bacalah secara lantang.)

C. IMPORTANT EXPRESSIONS
Cancelling Membatalkan
 I’d like to cancel my flight, please. Saya ingin batalkan penerbangan saya.
 May I ask the reason for Boleh tahu alasan pembatalan?

cancellation?
 May I see your ticket, please? Bisa lihat tiket Anda?
 I’m sorry, Sir. You can only cancel Maaf, Pak. Anda hanya bisa membatalkannya
it at least 24 hours before the flight paling tidak 24 jam sebelum jadwal
schedule. penerbangan Anda.
 May I ask the reason for cancellation? Boleh tahu alasan pembatalan?
 The conference I’m going to Konferensi yang akan saya hadiri dibatalkan.
attend is cancelled.
 I change my mind. Saya berubah pikiran.
 My son is sick. Anak saya sakit.
Checking information Mengecek informasi
 So, your ticket is for a flight from Jadi, tiket Anda untuk penerbangan dari
Soekarno- Hatta to Heathrow airport, Bandara Soekarno- Hatta ke Heathrow, kan?
right?
Refund Pengembalian uang
 Can I get a refund? Bisakah saya dapat pengembalian uang?
 Yes. Your ticket is refundable, but Ya, tiket Anda bisa diuangkan kembali, tapi
we can only give you back 75% of kami hanya bisa memberi 75% dari harga.
the price.
 Yes, but I’m afraid you have to Ya, tapi Anda harus membayar biaya
pay cancellation fee. pembatalan.
 I’m sorry, Sir. Your ticket is non- Tiket Anda tidak bisa diuangkan kembali.
refundable.

D. EXERCISE
Lengkapi dialog berikut dengan pernyataan, pertanyaan, atau tanggapan yang sesuai.
Dialog 1.
X: __________________________________________________________
Y: Morning. I’d like to cancel my flight, please.
X: __________________________________________________________
Y: Well, the sport event I’m going to attend is cancelled.
X: __________________________________________________________
Y: Sure. My name’s Randy Boiles.
X: __________________________________________________________
Y: My ticket number is 43659810.
X: __________________________________________________________
Y: OK. Sure.
X: So, your ticket is for a flight from Heathrow to Jakarta, right?
Y: Yes, that’s right. ___________________________________________?
X: Well, yes, but because you bought the ticket over 24 hours ago, I’m afraid you
have to pay cancellation fee.
Y: _________________________________________________________?
X: It’s $35.
Y: Fine. That’ll be no problem.

Dialog 2.
X: Hello. This is RaLungo Tour. How may I help you?
Y: __________________________________________________________
X: May I know the reason for cancellation, Sir?
Y: Well, my wife is sick and now treated at a hospital. So, I need to accompany her.
X: __________________________________________________________
Y: Sure. My name’s William Mendel and my ticket number is 432532BR.
X: OK, Mr Baycheck. Hold on a moment, please. Let me check your ticket

reservation.
Y: __________________________________________________________
X: So, your ticket is for a flight from Denpasar to Kuala Lumpur, right?
Y: __________________________________________________________?
X: Well, I’m sorry, Sir. Your ticket is non-refundable.
9. Pustaka :


(BPP)
Minggu ke :4
lisan dan tulisan.
Waktu : 1 x 120’
1. Sub Capaian
Pembelajaran : Memahami dan menguasai ungkapan untuk bertanya-jawab
ketika belanja.
Kinerja : Mampu bertanya-jawab tentang jam/waktu.
3. Teori : Expressions for buying a cell phone.

6. Prosedur Kerja :
7. Materi :

Buying a cellphone
A. CONVERSATION
(At a store) (Di sebuah toko)
X: Hello! Can I help you, Ma’am? Bisa saya bantu, bu?
Y: Oh, yes. I’m looking for a cellphone. Oh, ya. Saya sedang mencari ponsel.
X: What type are you looking for? Basic Jenis apa yang Anda cari? Ponsel biasa atau
or smartphone? ponsel pintar?
Y: Smartphone, please. Ponsel pintar.
X: What brand would you like? We have Merek apa yang Anda mau? Kami punya
Samzunk, Uppo, Aifon, and many Samzunk, Uppo, Aifon, dan banyak lagi.
others.
Y: Do you have Leknopo or Xomai? Apa kamu punya Leknopo atau Xomai?
X: Yes, we do. What size? Ya, kami punya. Ukuran berapa?
Y: 5 inch, please. Saya 5 inci.
X: OK. And what color do you like? We OK. Warna apa yang Anda mau? Kami punya
have blue, black, and red. biru, hitam, dan merah.
Y: Can I have a look at the red one? Bisakah saya lihat yang merah?
X: Of course. Here you are. It’s stylish Tentu. Ini dia. Ini keren dan trendi.
and trendy.
Y: Hmm… yes, it is. How much is it? Hmm… ya, memang. Berapa harganya?
X: It’s only $199.95. Ini hanya 199 dollar 95 sen.
Y: Wow… That’s very cheap! Can I get a Wow… Itu murah sekali. Bisa minta diskon?
discount? 
X: Yes, you can get 1% off. Would you Ya, Anda bisa dapat potongan 1%. Mau ambil?
take it?
Y: Yes, please. Ya, tentu.

 What type would you like? Jenis apa yang Anda mau?
 I’d like a basic phone, please. Saya mau ponsel biasa.

 I’d like Aifon S9. Saya mau Aifon S9.
 What kind of phone would you like? Ponsel jenis apa yang Anda mau?
 I’d like a smartphone, please. Saya mau telepon pintar.
 What color would you like? Warna apa yang Anda mau?
 I’d like red. Saya mau merah.
 Would you like red, blue, or black? Mau yang merah, biru, atau hitam?
 Red, please. Merah.
 What brand would you like? Merek apa yang Anda mau?
 What brand are you looking for? Merek apa yang Anda cari?
 I’d like Leknopo. Saya mau Leknopo.
 I’m looking for Leknopo. Saya mencari merek Leknopo.
 Can/May I have a look at it? Boleh saya lihat?
 Can/May I have a look at the red Boleh saya lihat yang merah?
one?
 Can/May I see it/them? Boleh saya lihat?
 Sure. Here you go. Tentu. Ini dia.
 Can/May I get a discount? Bisa minta diskon?
 Yes, of course. You can get 10 off. Ya, tentu. Anda bisa dapat potongan 10%.
 Sorry, it’s a fixed price. Maaf, ini harga pas.
 Would you like to take them/it? Apakah Anda mau mengambilnya?
 Will you take it (them)? Apakah Anda mau mengambilnya?
 Yes, I’ll take it. Ya, saya ambil ini.
 No, thanks. I’m just looking. Tidak, terima kasih. Saya hanya melihat-lihat.

C. EXERCISE
Lengkapilah dialog berikut dengan pernyataan, pertanyaan, atau tanggapan yang
sesuai.
1. X: Hello. Can I help you?________________________________
Y: Yes, I’m looking for a cellphone battery.
2. X: ___________________________________________________
Y: I’m looking for a feature/basic phone.
3. X: ___________________________________________________
Y: I’d like Aifon.
4. X: ___________________________________________________
Y: Aifon S3, please.
5. X: ___________________________________________________
Y: 6 inch, please.
6. X: ___________________________________________________
Y: I’ll have purple if you have one. Oh, sorry, do you have blue or pink?
7. X: ___________________________________________________
Y: Sure. You can get 20% off if you take more than two.
8. X: ___________________________________________________
Y: Yes, I’ll take it. This laptop is really nice and cheap.
9. X: ___________________________________________________
Y: No, thanks. I’m just looking.
10. X: What type of TV are you looking for? We have LCD, LED, or Plasma.
Y: ___________________________________________________
11. X: Would you like pink, purple, or white, or black?
Y: ___________________________________________________
12. X: ___________________________________________________
Y: I’m looking for Ager, Leknopo, or Azu computer.

13. X: Would you like to take this watch?
Y: ___________________________________________________
14. X: ___________________________________________________
Y: It’s only $237.25.
16. X: ___________________________________________________
Y: Sorry, it’s a fixed price.
9. Pustaka :


(BPP)
Minggu ke :5
lisan dan tulisan.
Waktu : 1 x 120’
1. Sub Capaian
Pembelajaran : Memahami dan menguasai ungkapan untuk melayani
pembelian/membeli baju.
Kinerja : Mampu memesan tiket secara lisan.
3. Teori : Expressions buying clothes

6. Prosedur Kerja :
7. Materi :

Buying clothes
A. CONVERSATION
(At a shopping mall) (Di sebuah mal)
X: Hi there! May I help you? Hai! Bisa saya bantu?
Y: No, thanks. I’m still browsing. Tidak. Terima kasih. Saya masih cari-cari.
X: All right. Just give me a shout when Baiklah. Panggil saja saya kalau perlu bantuan.
you need any help.
Y: Okay. Thanks. Oke. Terima kasih.
X: My pleasure. Dengan senang hati.
(Two days later.)  (Dua hari kemudian.)
Y: Excuse me. Do you have this T-shirt Permisi. Apakah Anda punya kaos ini yang
in black? berwarna hitam?
X: Mmm… Let me see in the stock. Wait Mmm… Biar saya lihat di stok. Tunggu
a moment, please. sebentar ya.
(5 minutes later.) (5 menit kemudian.)
X: Here’s the T-shirt in black. Ini dia kaos yang warna hitam.
Y: Thanks a lot. Can I try it on? Terima kasih banyak. Boleh saya coba?
Y: Sure. Go ahead. The fitting room is Tentu. Silakan. Ruang pas ada di sebelah sana.
over there.
X: Great! It’s really beautiful. I like it! Mantap. Ini cantik banget. Saya suka!
Y: Nice. It’s perfect on you! Bagus. Kaosnya sempurna untuk Anda.
X: Yup. How much is it? Ya. Berapa harganya?
Y: It’s only Rp. 699.000. Hanya Rp. 699.000.
X: Hmm… I think it’s reasonable. Hmm.. Kurasa harganya wajar.
Y: Yeah, it is. Will you take it? Ya, memang. Anda mau ambil?
X: Yes, I’ll take it. Ya, saya akan ambil ini.

 Can/May I help you? Bisa saya bantu?

 How can I help you? Bisa say bantu?
 Do you need any help? Apa Anda perlu bantuan?
 Yes. I’m looking for a skirt. Ya, saya sedang mencari sebuah rok.
 Do you have this T-shirt in an L? Apa Anda punya kaos ini ukuran L?
 No, thanks. I’m still browsing. Tidak, t.kasih. Saya masih melihat-lihat.
 No, thanks. I’m just looking. Tidak, t.kasih. Saya hanya melihat-lihat.
 Do you have this skirt in a size small Apa Anda punya rok ini ukuran S (M, L,
(medium / large/ extra large)? XL)?
 Do you have this skirt in an S (an M/ Apa Anda punya rok ini ukuran S (M, L,
an L/ an XL)? XL)?
 Do you have this skirt in blue? Apa Anda punya rok ini yang biru?
 Do you have this size in green? Apa Anda punya ukuran ini yang hijau?
 Do you have this model in black? Apa ada model ini yang hitam?
 Yes. we do. / No, we don’t. Ya. / Tidak.
 Mm... Let me see in the stock first. Mm… Saya lihat di stok dulu ya.
 I’ll have a look in the stock. Saya akan lihat di stok.
Asking price Tanya harga

 How much is this T-shirt? Berapa harga kaos ini?
 How much is it? Berapa harganya? (benda tunggal)
 It’s $34.45. Ia $34.45.
 How much are these jeans? Berapa harganya? (benda jamak)
 How much are they? Berapa harganya? (benda jamak)
 They’re $ 25.55. Harganya $ 25.55.
 Can/May I try it on? Boleh saya coba?

 Certainly. Go on. Tentu. Silakan.
 Sure. The changing room is over Tentu. Kamar ganti ada di sana.
there.

C. EXERCISE
1. X: Hi. Can I help you? _________________________________

Y: Yes, I’m looking for running shoes.
2. X: __________________________________________________________________
Y: No, thanks. I’m still browsing.
3. X: __________________________________________________________________
Y: That singlet in an L? Well, I’ll have a look in the stock. A moment, please.
4. X: __________________________________________________________________
Y: Sorry, ma’am. This polo shirt in an XL is sold out. Would you try another
model?
5. X: __________________________________________________________________
Y: I’m afraid we don’t have this color in an M in the stock. Would you like a
yellow one?
6. X: __________________________________________________________________
Y: This jacket is only Rp. 780.000. Would you like to take it?
7. X: __________________________________________________________________
Y: These jeans are $ 230.25. Would you like to try them on?
8. X: __________________________________________________________________
Y: Certainly. The fitting room is near the cashier over there.
9. X: __________________________________________________________________
Y: This brand in pink is out of stock. Would you like magenta?
10. X: Hey, do you need any help?
Y: __________________________________________________________________
11. X: Excuse me. Do you have blue jeans in an XXL?
Y: __________________________________________________________________
12. X: How much is this belt?
Y: __________________________________________________________________
13. X: How much are these shorts?
Y: __________________________________________________________________
14. X: __________________________________________________________________


(BPP)
Minggu ke :6
lisan dan tulisan.
Waktu : 1 x 120’
1. Sub Capaian
pembelian/membeli sepatu.
Kinerja : Mampu memesan kamar hotel.
3. Teori : Expressions for booking a hotel room.

6. Prosedur Kerja :
7. Materi :

Buying shoes
A. CONVERSATION
X: Hi there! May I help you? Hai! Bisa saya bantu?
Y: Later, please. I’m still browsing. Nanti ya. Saya masih melihat-lihat.
X: OK. Take your time. OK. Nikmati waktu Anda.
(A year later.)  (Setahun kemudian.) 
Y: Excuse me. Do you have these shoes in Permisi. Apakah Anda punya sepatu ini yang
white? berwarna putih?
X: Yes, I guess so. What size are you? Ya, saya rasa ada. Berapa ukuran Anda?
Y: I’m 42 or 43. Saya 42 atau 43.
X: Umm.. 42 and 43 are quite rare, but I’ll Umm… 42 dan 43 jarang ada, tapi saya lihat
have a look for you. Please, wait a dulu untuk Anda. Harap tunggu sebentar ya.
minute.
A moment later. Sebentar kemudian.
X: Here you go. Size 43 in white. Ini dia. Ukuran 43 warna putih.
Y: Thanks. Can I try them on? Terima kasih. Bisa saya mencobanya?
Y: Sure. Go ahead. Tentu. Silakan.
X: Great! They fit me perfectly. Mantap. Mereka ini pas sempurna di (kaki)
saya.
Y: Yes, they’re perfect for you. Ya, mereka sempurna untuk Anda.
X: Yeah, you’re right. How much are Ya, Anda benar. Berapa harganya?
they?
Y: They’re only $756.85 a pair. Hanya 756 dolar 85 sen sepasang.
X: Mm… That’s very cheap. Mm… Itu murah sekali.
Y: Yeah. Will you take them? Ya. Anda mau ambil?
X: Uhhh… No, thanks. I’m just looking.  Tidak. Saya hanya melihat-lihat.

 What’s your size? Berapa ukuran Anda?

 My size is S. Ukuran saya S.
 My size is 42 or 43. Ukuran saya 42 atau 43.
 What size are you? Anda ukuran berapa?
 I’m small/ medium/ large/ extra Saya ukuran kecil/ sedang/ besar/ ekstra besar.
large.
 I’m 40 or 41. Saya 40 atau 41.
 What size do you wear? Ukuran berapa yang Anda pakai?
 I usually wear 40 or 41. Saya biasa pakai 40 atau 41.
 What size would you like? Ukuran berapa yang Anda mau?
 I’d like 40 or 41. Saya mau 40 atau 41.
 Can I try them on? Boleh saya coba?

 May I try them on? Boleh saya coba?
 Certainly. Go ahead. Tentu. Silakan.
 Would you like to try them on? Apakah Anda mau mencobanya?
 Yes, thanks. Oh, they don’t suit me. Ya, terima kasih. Oh, mereka tidak pas buat
saya.
 Try them on. Cobalah.
 Great. They’re perfect on me. Mantap. Mereka bagus sekali buat saya.
Asking price Tanya harga

 How much are these shoes? Berapa harganya? (benda jamak)
 How much are they? Berapa harganya?
 They’re very reasonable, only Harganya sangat wajar, hanya $99.85
$99.85.
Saying price. Membaca harga.
 $99.85 = Ninety-nine dollars eighty- Sembilan puluh sembilan dolar delapan puluh
five cents. lima sen.
 $99.85 = Ninety-nine, eighty-five. Sembilan-sembilan, delapan lima.
(1 dollar = 100 cents)

C. EXERCISE
1. X: Hi there. Can I help you?___________________________

Y: Yes, I’m looking for tennis shoes.
2. X: ____________________________________________________________
Y: Well, later I guess. I’m still browsing.
3. X: ____________________________________________________________
Y: My size is 39 or 40.
4. X: ____________________________________________________________
Y: I’m small.
5. X: ____________________________________________________________
Y: I usually wear XL or XXL. Do you have one?
6. X: ____________________________________________________________
Y: I’d like large, please.
7. X: ____________________________________________________________
Y: Sure. Go ahead. The shoes are perfect for you.
8. X: ____________________________________________________________
Y: The slippers are only $23.75.
9. X: ____________________________________________________________
Y: Sure I will. The price is quite reasonable.
10. X: ____________________________________________________________
Y: Sure I would. Hmm… these sandals look good on me, right?
11. X: Excuse me. Do you have these socks in black?
Y: ____________________________________________________________
12. X: How much are these trousers?
Y: ____________________________________________________________
13. X: What’s your shoe size?
Y: ____________________________________________________________
14. X: ____________________________________________________________
15. X: ____________________________________________________________

Y: Not now. I’m still browsing.
16. X: ____________________________________________________________
Y: This jacket is Rp 7.5 million?! That’s very expensive!
9. Pustaka :


(BPP)
Minggu ke :7
lisan dan tulisan.
Waktu : 1 x 120’
1. Sub Capaian
Pembelajaran : Memahami dan menguasai ungkapan untuk berkomunikasi di
kasir.
Kinerja : Mampu melayani/melakukan pembayaran di kasir.
3. Teori : Expressions for telephoning.

6. Prosedur Kerja :
7. Materi :

Paying at the checkout counter
A. CONVERSATION
X: Next, please! Silakan selanjutnya!
Y: Oh, it’s me. Here's my shopping. Oh, ya saya. Ini belanjaan saya.
X: Did you find everything you need? Apa Anda temukan semua yang Anda
butuhkan?
Y: No, I didn’t. I didn’t find “Kayjue” Tidak. Saya tidak menemukan keju merek
cheese on the shelf. “Kayjue” di rak.
X: We’re out of cheese. We don’t have Kami kehabisan keju. Kami tak punya stok
any cheese in stock right now. We’re sekarang. Kami minta maaf.
sorry.
Y: That’s fine. I’ll get back here again Tak apa-apa. Saya akan kembali lagi besok. Jadi,
tomorrow. So, how much is that all? berapa semuanya?
X: Oh, that comes to $ 424.95. Will that be Oh, semuanya jadi $ 424.95. Mau bayar tunai
cash or charge? atau gesek?
Y: Do you take e-money? Apakah Anda menerima uang-el?
X: Yes, we do. We accept GakPay, Ya. Kami menerima GakPay, NoPay, atau
NoPay, or NeverPay. Scan this QR NeverPay. Silakan pindai kode QR ini.
code, please.
Y: Uh... There’s not enough balance in Eh… Tidak ada cukup saldo di uang-el saya,
my e-money, I’m afraid. I’m sorry. saya rasa. Maaf.
X: Fine. So, how will you pay? Baik. Jadi, bagaimana Anda mau bayar?
Y: Well, I think I’ll pay in cash, instead. Saya rasa saya akan bayar tunai. Ini uangnya.
Here it is.
X: Your money is $450, and here’s the Uang Anda $450, dan ini kembaliannya
change $25.05. $25.05.
X: You’re welcome. And here is your Terima kasih kembali. Dan ini belanjaan Anda.
shopping. Have a nice day! Semoga harimu menyenangkan!

 How much is that all? Berapa harga itu semuanya?

 That comes to $ 54.90. Itu jadinya 54 dollar 90 sen.
 The total comes to $ 54.90. Harga totalnya jadi 54 dollar 90 sen.
 It’s $ 54.90 altogether. Harga semuanya 54 dollar 90 sen.
 Is that everything? Sudah semuanya?

 Yes, that’s all. Ya, itu saja.
 Will that be all? Apa itu semuanya?
 Yes. That’ll be all. Ya. Itu saja.
 Did you find everything you need? Apa Anda temukan semua yang Anda
perlukan?
 Yes, I did. Ya
 No, I didn’t find “Y” coffee. Tidak, saya tidak nemu kopi “Y”.
 Did you want anything else? Apakah Anda ingin yang lain lagi?
 No, thanks. That’s all. Tidak, terima kasih. Itu saja.
 Will that be cash or charge? Mau bayar tunai atau gesek?

 How will you pay? Mau bayar pakai apa?
 How are you paying? Mau bayar pakai apa?
 I’ll pay in cash. Saya bayar tunai.
 By credit card. Pakai kartu kredit.
 Do you take e-money? Apa Anda terima uang elektronik?
 Do you accept BRI debit? Apa Anda terima debit BRI?
 We’re out of “Lampung” coffee. Kami kehabisan kopi ‘Lampung’.

 “Lampung” coffee is sold out. Kopi ‘Lampung’ habis terjual.
 Here’s your shopping. Ini belanjaan Anda.

 Here’s your change. Ini uang kembalian Anda.
 Here you are. Ini barangnya.
 Here it is. Ini barangnya.
 Here you go. Ini barangnya.

C. EXERCISE
1. X: How much is that all?________________________

Y: It’s $723.90 altogether.
2. X: _________________________________________________________
Y: Yes, that’ll be all.
3. X: _________________________________________________________
Y: Yes, that’s all.
4. X: _________________________________________________________
Y: No, I didn’t. I didn’t find ‘Mwaniz’ sugar. Where’s it located?
5. X: _________________________________________________________
Y: No, that’s all. Thanks. I didn’t want anything else.
6. X: _________________________________________________________
Y: Can I pay by credit card?
7. X: _________________________________________________________
Y: Sorry. ‘Pwahid’ sugar is out of stock. Would you like ‘Goola’ sugar?
8. X: Here’s your change, $3.25.
Y: _________________________________________________________
9. X: _________________________________________________________
Y: I’ll pay by debit card. Do you accept Mandiri debit?
10. X: How are you paying, Ma’am?
Y: _________________________________________________________
11. X: Do you find everything you need, Sir?
Y: _________________________________________________________
12. X: I didn’t find ‘Wuangy’ soaps. Do you have any in stock?
Y: _________________________________________________________
13. X: Here’s your shopping. Have a nice day!
Y: _________________________________________________________
14. X: _________________________________________________________
Y: Yes, we do. Just scan this Qr code, please.
15. X: _________________________________________________________
Y: Yes, but we can only accept Bank Tithil debit card.


(BPP)
Minggu ke :9
lisan dan tulisan.
Waktu : 1 x 120’
1. Sub Capaian
permintaan ‘wake up call’.
Kinerja : Mampu menggunakan dan merespon kalimat permintaan.
3. Teori : Request and offer.

6. Prosedur Kerja :
1. Mahasiswa melatih pengucapan dengan membaca contoh percakapan secara berpasangan
2. Mahasiswa secara bergantian ambil peran melafalkan kalimat demi kalimat.
3. Mahasiswa mendengarkan penjelasan dosen atau teknisi mengenai beberapa ungkapan kunci
4. Mahasiswa membuat percakapan seperti contoh secara berpasangan.
5. Mahasiswa berlatih secara lisan percakapan yang telah dibuat.
6. Mahasiswa memraktekkan percakapan secara lisan di depan teknisi secara berpasangan.
7. Materi :

Asking for wake-up call or a taxi
A. CONVERSATION
(At a hotel.) (Di sebuah hotel.)
X: Hello, reception. Good evening. Halo, ini resepsionis. Selamat malam.
Y: Hello. I’m Mike. I’m staying in room Halo. Saya Mike. Saya tinggal di kamar 911.
911.
X: Yes, Mr. Mike. How may I help you? Ya, Pak Mike. Apa yang bisa saya bantu?
Y: I have to catch a plane tomorrow Saya harus mengejar pesawat besok pagi. Saya
morning. I can’t miss it. Could you tak mau ketinggalan. Bisakah Anda
arrange a wake-up call for 4 o’clock? membangunkan saya jam 4?
X: Sure. We’ll give you a call at 4. Is there Tentu. Kami akan menelepon Anda jam 4. Ada
anything else I can help you with? lagi yang bisa kami bantu?
Y: Yes, please. I’d like some breakfast Ya, saya minta dikirimi sarapan ke kamar saya
delivered to my room after the wake- setelah dibangunkan.
up call.
X: Certainly, Sir. What breakfast would Tentu, Pak. Sarapan apa yang Anda mau;
you like, full English, Continental, or sarapan full English, Continental, atau
Indonesian breakfast? Indonesia?
Y: Full English, please. Oh, and a cup of Full English. Oh, dan secangkir kopi.
coffee.
X: All right. Would you like us to arrange Baik. Apakah Anda ingin kami pesankan taksi?
a taxi for you?
Y: Oh, yes. That’ll be great. Please order O, ya. Matap itu. Tolong pesankan jam 7.30
one for 7.30.
X: All right, Sir. Is that all? Baik Pak. Apa itu saja?
Y: Yes, that’ll be all. Thanks for your help. Ya, itu saja. Terima kasih atas bantuan Anda.
X: My pleasure, Sir. Have a nice sleep. Dengan senang hati. Selamat tidur.

Requests Permintaan
 Could you arrange a wake-up call for Bisa Anda bangunkan (pakai telepon) saya?
4 o’clock?
 Can you order a taxi for me? Bisakah Anda pesankan taxi untuk saya?
 Would you deliver some breakfast to Maukah Anda mengirimkan sarapan ke kamar
my room? saya?
 Can I get a wake-up call at 4.30? Tolong bangunkan (pakai telepon) jam 4.30 ya?
 Certainly, Sir. - Tentu, Pak.
Offer Penawaran
 Would you like us to order a taxi for Apa Anda mau kami pesankan taksi?
you?
 Do you want me to call a taxi for Apa Anda mau saya panggilkan taksi?
you?
 Oh, yes. That’ll be great. Oh, ya. Wah, bagus itu.
C. EXERCISE
X: Hello, reception. Good evening.

You: ________________________________________________________
X: Yes, Mr. John. How can I help you?
You: ________________________________________________________
X: Sure. We’ll give you a call at 4.30. Is there anything else I can help you with?
You: ________________________________________________________
X: Certainly, Sir. What breakfast would you like, full English, Continental, or
Indonesian breakfast?
You: ________________________________________________________
X: All right. Would you like us to arrange a taxi for you?
You: ________________________________________________________
X: All right, Sir. Is that all?
You: ________________________________________________________
X: My pleasure. Have a nice sleep.


(BPP)
Minggu ke : 10
lisan dan tulisan.
Waktu : 1 x 120’
1. Sub Capaian
Pembelajaran : Memahami dan menguasai ungkapan untuk
mengkomunikasikan keindahan suatu tempat.
Kinerja : Mampu menanyakan dan menceritakan karakteristik suatu tempat.
3. Teori : Expressions for describing a place.

6. Prosedur Kerja :
7. Materi :

What’s Pahawang like?
A. CONVERSATION
X: What’s Pahawang Island like? Seperti apa Pulau Pahawang?
Y: It’s very beautiful and relaxing. Ia sangat cantik dan membuat santai.
X: Really?! Is it big? Benarkah? Apa besar?
Y: No, it isn’t. It’s fairly small, but it has a Tidak. Ia agak kecil, tapi punya pemandangan
beautiful view. indah.
X: What’s the view like? Seperti apa?
Y: Well, it has fantastic beaches and Ia punya pantai dan pemandangan bawah air
underwater scenery, you know, like yang fantastis, tahu kan, seperti pasir putih,
white sand, beautiful coral, and karang cantik, dan ikan warna-warni.
colorful fish.
X: Wow! That sounds really great! Wow! Kedengarannya sangat bagus!
Y: Yeah, it is. Ya, memang.
X: Is it tourist friendly? Apa ia (Pahawang) ramah wisatawan?
Y: Yes, it is. The people are very friendly. Ya. Orang-orang sangat ramah.
X: Well, how far is it from here? Seberapa jauh ia dari sini?
Y: It’s not far, only around 2200 km . Tidak jauh, hanya sekira 2200 km.
X: Wow! That’s a very long way. Is it Wow! Itu jauh banget. Apakah mahal untuk
expensive to go there? pergi ke sana?
Y: No, it isn’t. It’s pretty cheap if you go Tidak, lumayan murah jika kamu pergi
in group. rombongan.
X: That’s good. Is is safe? Bagus itu. Apakah aman?
Y: Yes, it is. It’s not dangerous at all. Ya, aman. Tidak bahaya sama sekali. Jangan
Don’t worry. khawatir.

Describing a place. Menggambarkan tempat.
 What’s Pahawang Island like? Seperti apa Pulau Pahawang?
 What’s it like? Seperti apa ia?
 Pahawang Island is beautiful. Pulau Pahawang itu cantik.
 Pahawang Island is a beautiful Pulau Pahawang itu sebuah tempat yang

place. cantik.
 It’s very exciting. Ia menyenangkan.
 It’s a very exciting island. Ia adalah sebuah pulau yang menyenangkan.
 It’s famous for its underwater life. Ia terkenal karena kehidupan bawah airnya.
 It’s very popular for diving and Ia sangat terkenal untuk menyelam dan
snorkelling. snorkeling.
 Pahawang has a beautiful scenery. Pahawang memiliki pemandangan indah.

Its beach is very clean. Pantainya sangat bersih.
 It has wonderful coral. Ia memiliki karang yang memesona.
 It has white sandy beach. The sand is Ia punya pantai berpasir putih. Pasirnya
shiny, like pearls. berkilauan, seperti mutiara.
 What’s the weather like there? Cuacanya seperti apa di sana?
 It’s always nice. It’s generally Cuacanya selalu bagus. Umumnya cerah,
sunny, but it’s sometimes rainy. tetapi kadang hujan.
 What are the residents* like? (*the Seperti apa penduduknya? (*Orang-orang
local people) lokal)
 The local people are very friendly. Orang-orang lokal sangat ramah.

C. EXERCISE
X: Are you from Indonesia?

You: _______________________________________________________
X: What’s Indonesia like? I mean is it an ugly country?
You: _______________________________________________________
X: Oh, I see. What’s the capital city?
You: _______________________________________________________
X: And what’s it* like? (*the capital city)
You: _______________________________________________________
X: Is it an interesting city?
You: _______________________________________________________
X: Is it clean and green or polluted and hot?
You: _______________________________________________________
X: Is it expensive to live in there?
You: _______________________________________________________
X: Anyway, which part of Indonesia are you from?
You: _______________________________________________________
X: Oh, do you like it*? (*your hometown)
You: _______________________________________________________
X: What’s it* like? (*your hometown)
You: _______________________________________________________
X: Is it* crowded, quiet, noisy, boring, or exciting? (*your hometown)
You: _______________________________________________________
X: Is it a dangerous place?
You: _______________________________________________________
X: Is it peaceful or stressful?
You: _______________________________________________________
X: What are the people there like?
You: _______________________________________________________
X: Is it far from here? How far is it?
You: _______________________________________________________


(BPP)
Minggu ke : 11
lisan dan tulisan.
Waktu : 1 x 120’
1. Sub Capaian
Pembelajaran : Memahami dan menguasai ungkapan untuk meminta
penjelasan dan memberi saran.
Kinerja : Mampu meminta dan memberi saran.
3. Teori : Can dan should.

6. Prosedur Kerja :
7. Materi :

What can I see in Way Kambas?
A. CONVERSATION
X: So, what can I see in Way Kambas? Jadi, apa yang saya bisa lihat di Way Kambas?
Y: Well, you can see elephants. Guess Kamu bisa melihat gajah. Percaya nggak,
what! They can dance! mereka bisa berjoget!
X: Oh, really?! I’ve never heard of that. Iyakah? Saya nggak pernah dengar itu.
Y: Yeah, they can also play soccer. Ya, mereka juga bisa bermain sepak bola.
X: Oh, that sounds really amazing. Oh, kedengarannya sangat menakjubkan.
Y: Yes, it is. Ya, memang.
X: And what should visitors do there? Dan apa yang pengunjung mesti lakukan di
sana?
Y: They should ride and bathe the Mereka musti menunggangi dan memandikan
elephants. gajah.
X: Wow! Bathing elephants? That must Wow! Memandikan gajah? Itu pasti
be amazing. menakjubkan.
Y: Yeah, it is. Ya, memang.
X: I have to go there! What’s a good time Aku harus ke sana. Kapan waktu yang bagus
to visit? untuk pergi ke sana?
Y: You can go anytime. The weather is Kamu bisa ke sana kapanpun. Cuacanya selaly
always nice. bagus.
X: How can I get there? Bagaimana saya bisa ke sana?
Y: Well, you can go by car or motorcycle. Kamu bisa pergi naik mobil atau motor.
X: Can I go by public transportation? Bisakah saya pergi dengan transportasi

umum?
Y: Well, yes. You can go by bus. Ya. Kamu bisa naik bus.

Possibility Kemungkinan
 What can I see in Way Kambas? Apa yang bisa aku lihat di Way Kambas?
 You can see elephants. Kamu bisa melihat gajah.

 You can see flora and fauna in the Kamu bisa melihat flora dan fauna di hutan.
forest.
 What can I do there? Apa yang bisa aku lakukan di sana?
 You can ride elephants. Kamu bisa menunggangi gajah.
 You can play soccer with them. Kamu bisa main sepak bola dengan mereka.
 What local food and drink can I try? Makanan lokal apa yang bisa saya coba?
 You can try tiwul. Kamu bisa coba tiwul.
 You can drink cendol bakar. Kamu bisa minum cendol bakar.
Suggestion. Saran.
 What should I see there? Apa yang mesti saya lihat di sana?
 You should see elephant soccer Kamu mesti menonton sepak bola gajah.
game.
 You should hike in the forest. Kamu mesti jalan di hutan.
 What should I do? Apa yang mesti kulakukan?
 You should bathe the elephants. It’s Kamu mesti memandikan gajah. Ini
an interesting experience. pengalaman menarik.
 You should overnight in nearby Kamu harus bermalam di desa sekitar.

village.
 What souvenirs should I buy? Suvenir apa yang mesti say beli?
 You should buy elephant statue. Kamu mesti beli patung gajah.

C. EXERCISE
X: What can visitors see in your hometown?
You: _________________________________________________________
X: Can visitors see wild and domestic animals? What animals can they see?
You: _________________________________________________________
X: Can visitors visit historical places?
You: _________________________________________________________
X: Are there any unique or exotic places visitors can see?
You: _________________________________________________________
X: Where can visitors overnight? Should they stay in hotels or homestays?
You: _________________________________________________________
X: Where should visitors eat lunch or dinner?
You: _________________________________________________________
X: What local food should visitors try?
You: _________________________________________________________
X: Where can visitors buy the local food?
You: _________________________________________________________
X: What souvenirs can visitors buy?
You: _________________________________________________________
X: What shouldn’t visitors miss? (activity, food, drink, place, etc)
You: _________________________________________________________
X: What shouldn’t visitors do there?
You: _________________________________________________________
X: When is the best time to visit?
You: _________________________________________________________
X: And how can visitors go there?
You: _________________________________________________________


(BPP)
Minggu ke : 12
lisan dan tulisan.
Waktu : 1 x 120’
1. Sub Capaian
Pembelajaran : Memahami dan menguasai ungkapan untuk menghubungi
agen travel/melayani konsumen agen travel.
Kinerja : Mampu meminta/memberi informasi
3. Teori : Reading email and web address

6. Prosedur Kerja :
7. Materi :

Calling a travel agent
A. CONVERSATION
(over the phone) (Melalui telepon.)
X: Hello. Pesona Travel, Yenny speaking. Halo. Pesona Travel, Yenny bicara. Apa
How can I help you? yang bisa saya bantu?
Y: Hello. I’m calling about tour packages to Halo. Saya mau menanyakan tentang paket
Lampung. tur ke Lampung.
X: Well, can I have your name, please? Boleh tahu nama Anda?
Y: It’s Mark Seedhouse. That’s S-E-E-D-H- Mark Seedhouse. S-E-E-D-H-O-U-S-E.

O- U-S-E. Can you give me some ideas Bisa beritahu harga-harganya?
about prices?
X: Yes, but prices depend on the number of Ya, tapi harga paket bergantung jumlah
people joining. If you go in a group of 5 orang yang ikut. Jika Anda satu kelompok
people or more, the package costs $1000 terdiri dari 5 orang atau lebih, harganya
per person. How many people are $1000 per orang. Berapa orang yang akan
traveling? ikut?
Y: Two. My wife and me. Dua. Istri dan saya.
X: Well, in that case, the package costs Dalam hal ini, harga paketnya adalah $1200
$1200 per person. per orang.
Y: Does that include a tour guide service? Apa sudah termasuk pemandu wisata?
X: There’s a $500 fee for a tour guide. Ada biaya $500 untuk pemandu.
Y: Oh, I see. Oh, begitu.
X: Can I have your email address, Mark? Boleh minta alamat emailmu, Mark? Saya
I’ll send the details of ten-day packages akan kirimkan detail paket-paket 10-harian
and one-week tours for two people. So, dan satu-pekanan untuk dua orang. Jadi,
you can compare tours and prices. Anda bisa bandingkan tur dan harga.
Y: Okay. It’s mark underscore seedhouse at Oke. Email saya

gagalmail dot com mark_seedhouse@gagalmail.com

Asking for information Menanyakan info
 I’m calling/phoning about…. Saya menelepon (mau tanya) tentang…
Asking for email address. Meminta alamat email.

 Can I get/have your e-mail address? Bisa minta alamat email Anda?
 Could you tell me your e-mail address? Bisa minta alamat email Anda?
 Would you mind telling me your e-mail Bisa minta alamat email Anda? (sangat
address? sopan)
 Sure, it’s mark.pence@ngemil.com
Saying email address. / Membaca alamat email.

 @ at dibaca at (aet)
 . dibaca dot (dot)
 _ dibaca underscore (anderskor)
 - dibaca dash (daesh)
 com, org, net dibaca com, org, net.
 .gov.id dibaca dot gov dot i d.
 .co.id (Indonesia) dibaca dot co dot i d
 .ac.au (Australia) dibaca dot a c dot a u
 Satu rangkaian kata = all one word
 mark_pence@ngemil.com dibaca mark underscor pence at ngemil dot com
 markpence@ngemil.com dibaca markpence all one word at ngemil dot com
How to say website address

 What’s the web (website) address?
 https://www.jualtuyul.co.id
 Cara baca:
 https = H T T P S (eij ti ti pi es)
 : = colon (kalen)
 // = forward slash forward slash
 www = double-u double-u double-u
 https://www.jualtuyul.co.id dibaca eij ti ti pi es colon forward slash forward
slash double-u double-u double-u jualtuyul dot co dot ai di.
* https://www. seringkali tidak dibaca. Langsung saja ucapkan jualtuyul.co.id

C. EXERCISE
1. Hello. I’m calling about a tour package to Way Kambas.

Sure. What would you like to know, Sir?
2. Could I have your email address?
_________________________________________________________
3. _________________________________________________________
It’s paul-walsh@yuhuu.co.id
How do you say the following email and website addresses?

1. steve_brown@newcastle.co.uk
steve underscore brown at newcastle dot co dot u k.
2. steve-brown@newcastle.co.au
_________________________________________________________
3. stevebrown@oldcastle.co.us
_________________________________________________________
4. steve.brown@brandnewcastle.co.in
_________________________________________________________
5. jack@cambridge.ac.uk
_________________________________________________________
6. www.kementeriankesakitan.gov.id
_________________________________________________________
7. https://www.polinela.ac.id
_________________________________________________________
8. jualhantu.com
_________________________________________________________
9. joko_tole.student@polinela.ac.id
_________________________________________________________
10. pattah-haty@bukahati.net
_________________________________________________________
11. www.asosiasijomblo.org
_________________________________________________________


(BPP)
Minggu ke : 13
lisan dan tulisan.
Waktu : 1 x 120’
1. Sub Capaian
Pembelajaran : Memahami dan menguasai ungkapan untuk meminta orang
lain mengulangi pernyataan.
Kinerja : Mampu meminta pengulangan pernyataan.
3. Teori : Asking for repetition

6. Prosedur Kerja :
7. Materi :

Could you say that again, please?
A. CONVERSATION
X: Yes, how can I help you, sir? Ya, apa yang bisa saya bantu, pak?
Y: I ordered dinner in my room for 8 pm Saya memesan makan malam di kamar saya
and the waiter brought it to me at 10. jam 8 dan pelayan membawakannya jam 10.
The food was cold. It was terrible. makanannya dingin. Parah.
X: I’m sorry, sir. Could you say that again Maaf pak. Bisakah Anda bicara lebih pelan?
more slowly, please?
Y: Well, I ordered dinner for 8 pm… The Saya memesan makan malam untuk jam 8.
waiter brought it at 10. It was too late. Pelayan membawanya jam 10. Terlambat
And … the food was cold… banget. Dan makanannya dingin.
X: Oh, I see. I’m really sorry about that, Oh, mohon maaf, pak.
sir.
Y: And.., that’s not all. The waiter Dan nggak hanya itu. Si pelayan membawakan
brought me hot coffee instead of iced kopi panas, bukan es teh. Benar-benar payah.
tea. It was a nightmare!
X: I’m sorry. I didn’t quite follow what Maaf pak. Saya tidak memahami apa yang
you said, sir. Did you mean you Anda katakan, pak. Apakah maksudnya Anda
ordered hot coffee and the waiter memesan kopi panas dan pelayan membawakan
brought you iced tea? es teh?
Y: No, no, no! I ordered iced tea … , you Bukan, bukan, bukan. Saya pesan es teh.., tahu
know, tea with ice, but he brought me, kan, tes dengan es, tapi dia kasih saya .. uh..
uh.., hot coffee. kopi panas.
X: Oh…, I’m terribly sorry for that Oh, mohon maaf sekali atas kesalahan itu, pak.
mistake, sir. I’ll call a waiter and ask Saya akan panggil seorang pelayan dan
him to bring you another dinner. Fresh memintanya untuk membawakan makan
from the oven. malam lagi. Segar dari oven.
Y: That’s good, but I’ve lost my appetite. Bagus itu, tapi saya sduah kehilangan selera.

Asking to repeat Meminta mengulangi

 Excuse me? Maaf?
 Pardon (me)? Maaf?
 Sorry? Maaf?
 Come again? Apa tadi?
 I beg your pardon? Mohon maaf?
 Speak louder, please. Ngomong lebih keras sih.
 Sorry, I don’t follow you. Maaf, saya tidak memahami Anda.
 I’ sorry, I didn’t quite catch that. Maaf, saya tidak menangkap maksud Anda.
 I’m sorry, I (still) didn’t get that. Maaf, saya (masih) tidak mengerti.
 Sorry, I (still) didn’t hear you. Maaf, saya (masih) tidak mendengar Anda.
 I can’t hear a word you’re saying. Saya tidak mendengar satu katapun yang
Anda katakan.
More polite Lebih sopan
 Could you say that again, please? Dapatkah Anda mengulanginya?
 Could you speak louder, please? Dapatkah Anda berbicara lebih keras?
 Could you speak up, please? I can’t Dapatkah Anda berbicara lebih keras? Saya
hear you. tidak mendengar Anda.
 Could you say it in another way, Dapatkah Anda mengatakan dengan kalimat
please? lain?
 Could you tell me what it means? Bisakah Anda katakan apa maksudnya?
Recommended for hospitality services Direkomendasikan untuk layanan
hospitalitas
 I’m sorry. Would you mind repeating Maaf, mohon Anda mengulanginya?
that, please?
 I’m sorry, could you say that again Maaf, dapatkah Anda mengatakannya dengan
more slowly, please? lebih pelan?
 I’m sorry, I didn’t quite understand Maaf, saya tidak begitu memahami yang Anda
what you said. katakan.
 I’m sorry, I didn’t quite follow what Maaf, saya tidak mengerti apa yang anda
you said. katakan.

C. EXERCISE
1. Write a dialog. See the situation below.
Situation
Student A: You’re a customer of a hotel.
You angrily call the receptionist to complain about your room. You’ve just woken up
in the middle of the night because there are some cockroaches in the room. They ran over
your body while you’re sleeping. They’re disgusting. Your daughter was frightened and
screamed uncontrollably.
Student B: You’re a member of staff.
A customer is complaining angrily about his room through the phone. He speaks very
fast and unclearly. You don’t understand what he’s saying. So, ask him to repeat his
utterances.
Be prepared to respond the customer’s complaint. (Note: Remain calm and don’t lose
your temper when responding to complaints. Apologize for the problem and offer a
solution. )
2. Practice. Act out your dialog with a partner. Try not to read your text. Take turns.


(BPP)
Minggu ke : 14
lisan dan tulisan.
Waktu : 1 x 120’
1. Sub Capaian
Pembelajaran : Memahami dan menguasai ungkapan menangani keluhan
pelanggan.
Kinerja : Mampu berkomunikasi menangani keluhan pelanggan.
3. Teori : Dealing with complaints.

6. Prosedur Kerja :
a. Mahasiswa melatih pengucapan dengan membaca contoh percakapan secara berpasangan.
b. Mahasiswa mengecek pengucapan dan makna kosa kata baru di kamus.
c. Mahasiswa secara bergantian ambil peran melafalkan kalimat demi kalimat.
d. Mahasiswa mendengarkan penjelasan dosen atau teknisi mengenai beberapa ungkapan kunci
e. Mahasiswa membuat percakapan seperti contoh secara berpasangan.
f. Mahasiswa berlatih secara lisan percakapan yang telah dibuat.
g. Mahasiswa memraktekkan percakapan secara lisan di depan teknisi secara berpasangan.
7. Materi :

Dealing with complaints
A. CONVERSATION
X: Hello. This is Housekeeping. How can I Halo. Bagian Kebersihan. Ada yang bisa kami
help you? bantu?
Y: Hello. I’m Djahild from room 325. Can Halo. Saya Djahild dari kamar 325. Bisakah
you come and look at the bed, please? Anda ke sini dan lihat tempat tidur saya?
X: What seems to be the problem, Sir? Kira-kira apa masalahnya, Pak?
Y: It’s dirty and messy! I bet you didn’t Tempat tidurnya kotor dan berantakan! Saya
clean it for me. yakin Anda tidak membersihkannya.
X: I’m terribly sorry, Sir. The Mohon maaf sekali, Pak. Si penata ruang
chambermaid may have thought you mungkin mengira Anda tidur sampai siang
were sleeping late and he didn’t want dan dia tidak ingin mengganggu Anda.
to disturb you.
Y: Huh.. Well, what are you going to do Huh… Terus bagaimana? (Apa yang akan
about it? Anda lakukan?)
X: I’ll send a housekeeper right away and Saya akan mengirim petugas segera dan
make sure the room is cleaned by the memastikan kamar Anda dibersihkan
time you have dinner. menjelang Anda makan malam.
Y: Good. Thank you. Bagus. Terima kasih.
X: With my pleasure, Sir. Oh, if you’re not Dengan senang hati, Pak. Oh, jika Anda tidak
in your room, could you make sure the berada di kamar, mohon pastikan tanda
‘Do not disturb’ sign is not on your “Jangan ganggu” tidak menggantung di
door, please? pintu.
Y: Oh, yes, yes, sure. Thank you. Oh, one Oh, tentu. Terima kasih. Oh, satu lagi,
more thing. Make sure you change the pastikan Anda mengganti handuk juga.
towel, too. It’s wet and dirty. Sudah basah dan kotor.
X: All right, Sir. I’ll make sure you get a Baiklah, Pak. Saya akan pastikan Anda
clean one right away. mendapat yang bersih segera.

Complaints Keluhan
 The air conditioning in my room isn’t AC di kamar saya tidak berfungsi.

working.
 My steak is overcooked. Steik saya terlalu matang.
 You forgot to wake me up this morning. Anda lupa membangunkan saya pagi ini.
Now I’ve missed my plane. Sekarang saya ketinggalan pesawat.
 There’s no hot water in my room. Tidak ada air panas di kamar saya.
 The air conditioner is very noisy. Can ACnya sangat berisik. Bisakah Anda
you do anything about it? perbaiki?
 Look at this! There’s a caterpillar in my Lihat ini! Ada ulat di salad saya.
salad!
Apologizing and responding Meminta maaf dan merespon
 I’m terribly sorry about that, sir. Mohon maaf sekali, Pak.
 I’m very sorry about this, madam. Mohon maaf sekali, Bu.
 I’m really sorry about the dirty toilet, Kami memohon maaf mengenai toilet yang
sir. kotr itu, Pak.
 I’m terribly sorry, sir, but I’m afraid Saya memohon maaf dengan sangat, Pak,
there’s nothing I can do about it. tetapi saya kira say tidak bisa melakukan
apa-apa.
 I’m very sorry that happened, madam, Saya mohon maaf itu terjadi, Bu, tetapi saya
but I’m not sure what I can do about it. tidak bisa melakukan apa-apa.
 I’ll do it right away. Saya akan lakukan segera.
 I’ll see to it right away. Saya akan memeriksanya segera.
 I’ll look into it right away, Mr. Jack. Saya akan memriksanya segera, Pak Jack.
 I’ll make sure it doesn’t happen again. Saya akan pastikan itu tidak terjadi lagi.
 I’ll call a housekeeper right away. Saya akan segera panggil petugas.
 I’ll bring you another green salad/steak. Saya akan bawakan salad lagi/steik.
 Is everything else all right? Apakah semuanya baik-baik saja?

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BUKU PANDUAN PRAKTIK

POLITEKNIK NEGERI LAMPUNG

Bahasa Inggris - Ali Murtopo 1

Are there any money changers near here?.............................................................. 4

Passport & luggage control........................................................................................9

Can I get a refund?.................................................................................................... 14

Paying at the checkout counter............................................................................... 33

Asking for wake-up call or a taxi............................................................................37

What’s Pahawang like?............................................................................................ 40

What can I see in Way Kambas?............................................................................. 44

Calling a travel agent................................................................................................ 48

Could you say that again, please?.......................................................................... 52

Dealing with complaints.......................................................................................... 56

Bahasa Inggris - Ali Murtopo 2

Kode : P Tanggal: Revisi: 0 Halaman : 3 dari 4

BUKU PANDUAN PRAKTIKUM

3. Teori : there is/are dan preposition

4. Bahan dan Alat : Komputer, sistem suara, LCD

Bahasa Inggris - Ali Murtopo 3

X: Excuse me. Permisi.

X: Oh, where is the mall. Oh, di mana mallnya?

Y: That way. Ke sana.

X: Thanks for your help. Terima kasih atas bantuan Anda.

Y: You’re welcome. Terima kasih kembali.

X: Oh, sorry. One more thing. Oh, maaf. Satu lagi.

Y: Yes, please. Ya, silakan.

X: Thank you very much. Terima kasih banyak.

Bahasa Inggris - Ali Murtopo 4

Asking about amenities Menanyakan amenitas

 Where is the police station? Di manakah kantor polisi?

 It’s behind the XYZ Cinema. Di belakang bioskop XYZ.

 Where is the nearest drugstore? Di manakah apotek terdekat?

Bahasa Inggris - Ali Murtopo 5

Y: Well, I think the nearest gas station is on Jl. Bowlonk-bowlonk, around 2

Y: Karaoke bar? Sorry, don’t know. I’m myself a tourist in here.

10. X: Is there a drugstore near here (your place)?

Bahasa Inggris - Ali Murtopo 6

9. Hasil Praktikum : Lembar kerja berisi percakapan dan rekaman audio.

Bahasa Inggris - Ali Murtopo 7

Kode : P Tanggal: Revisi: 0 Halaman : 8 dari 4

BUKU PANDUAN PRAKTIKUM

3. Teori : Expressions at passport control.

4. Bahan dan Alat : Komputer, sistem suara, LCD

Bahasa Inggris - Ali Murtopo 8

(At an airport) (Di bandara)

B. SPEAKING PRACTICE. Tanpa membaca, praktekanlah latihan di atas dengan

Bahasa Inggris - Ali Murtopo 9

 May I look at your passport, please? Bisa lihat paspor Anda?

 Sure. Here you go. Tentu. Ini.

 Where are you coming /travelling from? Anda dari mana?

 Where have you come from? Anda dari mana?

 What’s the purpose of your visit? Apa tujuan kunjungan Anda?

 Are you on business or vacation? Anda berbisnis atau berlibur?

 Two weeks. Dua pekan.

 Where will you be staying? Di mana Anda akan tinggal?

 Where are you going to stay? Di mana Anda akan tinggal?

 In my relative’s house. Di rumah saudara.

 Do you have anything to declare? Ada barang yang mau diungkapkan?

 Yes, I have 4 packs of cigarette. Ya, saya punya 4 pak rokok.

 No, nothing. Tidak ada.

 I have two bottles of liquids. Saya punya 2 botol cairan.

 Two hundred dollars Dua ratus dollar.

 Do you have a return ticket? Anda punya tiket pulang?

 Yes. Here it is. Ya. Ini dia.