PEMANDUAN PERJALANAN WISATA

1. TRANSFER – IN
a. Melaksanakan transfer penjemputan wisatawan di terminal kedatangan.

Begitu Anda mengenali wisatawan yang akan Anda jemput, lakukan hal-hal
berikut:
 Senyum, lakukan dengan tulus dan alami, tanpa dibuat-buat. Penting sekali
untuk menanamkan kesan pertama yang akrab, ramah dan hangat karena
hal ini akan menentukan kedekatan hubungan interpersonal antara
pemandu wisata dengan wisatawan sebagai klien yang dilayaninya.
 Berikan salam (greeting), jabat tangan dan ucapkan selamat datang.
 Perkenalkan diri Anda, perusahaan dan tugas Anda. Bila Anda didampingi
oleh pengemudi atau staf BPW lainnya, perkenalkan pula mereka.
 Tanyakan bagaimana kesan dalam perjalanan/penerbangannya.
 Mintalah travel voucher asli yang dikeluarkan tour operator pengirim
untuk memastikan bahwa Anda melayani orang yang benar. Periksalah
sekilas dan cocokkan nama, jumlah peserta serta program yang akan
dilaksanakan. (Kelalaian dalam mendapatkan travel voucher asli ini dapat
menimbulkan kesulitan bagi BPW dalam melakukan penagihan terhadap
biaya yang belum dibayar oleh pihak tour operator pengirim).
 Hitung jumlah wisatawan dan barang bawaannya.
 Bawa mereka dan barang bawaannya ke sudut yang kosong terpisah dari
kerumunan atau ke sisi di mana kendaraan jemputan menunggu.
 Informasikan program perjalanan hari ini secara singkat.
 Persilakan wisatawan masuk ke dalam mobil, sementara barang bawaan
dimasukkan ke ruang bagasi sambil dihitung.
 Informasikan tujuan perjalanan berikutnya. Pastikan kepada wisatawan
tidak ada barang bawaan yang tertinggal. Berangkat.
Contoh teks percapakan saat melakukan transfer-in di bandara
Standing in front of the waiting area by showing the sign board, so the tourist and the
group can see you and easy to find you as the tour guide.
Tour guide :(showing the paging board in front of the waiting area) are you browns group
from America?
Tour leader : yes, ofcourse.
Tour guide : can I see your travel voucher or your passport?
Tour leader : okay, here you are
Tour guide : okay, this is Mr/Mrs……… as the tour leader by SMK oneTravel right?
Tour leader : yes, that’s right.
Tour guide : nice to meet you sir/ms (sambil menjabat tangan dengan semua wisatawan)
Tour guide : welcome to…… airport, and I want to say good afternoon ladies and
gentleman, my name is ………. you can call me ……. , I’m from SMK one
travel and I’m as your tour guide in Tidore during the tour.
Tour guide : I have something to all of you, this is a welcome souvenier “puta dino” one
of traditional weaving in Tidore.
Tourist : thank you
Tour guide : Mr…. ..may I have the baggage tag?
Tourist (Mr…..) : yes, you may
Tour guide : ladies and gentleman, please wait here I will call the porter to arrange your
baggage. if you want to go the toilet, toilet is over there and if you want to buy
some snacks you can go there.
Speaking with the porter
Tour guide : excusme, could you help me to arrange my tour group baggage? Here is the
baggage tag. There are six baggages.
Porter : okay (take the baggage to the bus)
Tour guide : ladies and gentleman give your baggages to the porter
Next speaking with tourists…
Tour guide : ladies and gentleman, your baggages is already into the bus. Before living the
airport please don’t leave anything especially your important document, now
follow me to the bus.

b. Pemberian informasi kepada wisatawan

Conversation on the bus
Tour guide : Mr. Edward, everybody’s here?
Tourist : yes
Tour guide : good afternoon ladies and gentleman, we are on the bus and now we are
leaving from sultan Baabullah airport and going to Tidore. We going to Tidore
by the ferry ship one of the water transportation in north Moluccas and just
take 20 minutes. Well ladies and gentleman, welcome to Tidore archipelago.
First of all I want to introduce our professional driver, his name is mr.
hartono, say hello please (tourist : hi…) our driver is had 10 years experiences
to drive the bus.
Tour guide : well ladies and gentleman, I have a tour program in 2 days 1 night in Tidore
archipelago (give it to the tourist) on the first day we looking around tidore ,
we will check-in the hotel, and the last we have a dinner in hotel. Second day,
in the morning after breakfast we will visit the torre fort, kadato kie palace,
kolano mosque and the last we will visit tugulufa beach. Please see on your
right side that’s rum beach with the beautiful phanorama and see on yor left
 side there is a home of traditional weaving “Puta Dino” and now you wearing
it.
Tourist : oh I see, so nice.
(NEXT EXPLAIN ABOUT : waktu setempat, mata uang, salam khas setempat, fasilitas
hotel, informasi umum tentang daerah, jenis transportasi lokal )
c. Melaksanakan proses check in hotel
Prosedur check-in hotel :
 Pramuwisata turun lebih dahulu, berdiri di samping kendaraan Sambi menghitung,
mengingatkan tamu berhati-hati dan membantu tamu yang perlu dibantu.
 Mengantar tamu ke lobby.
 Menghubungi bell captain/concierge dan memberikan daftar bagasi ap bagasi segera
ditangani.
 Membantu proses registrasi tamu dengan resepsionis hotel
 Memberikan penjelasan singkat tentang program selanjutnya, waktu makan, wake up
call, biaya tak terduga.
 Memberikan kesempatan tamu bertanya.
 Pramuwisata boleh kembali jika telah yakin bahwa semua tamu telah mendapatkan
kunci kamar.
Conversation in the hotel :
Tour guide : ladies and gentleman, now we arrive to your hotel “SMK ONE HOTEL”
make sure you don’t leave anything at the bus like your handphone, camera,
passport. Okay, follow me to the hotel lobby. Well, please wait here while I
check in your room.
Speaking with the receptionist
Tour guide : good afternoon mr/ms,
Receptionist : good afternoon, welcome to SMK one hotel. Can I help you?
Tour guide : yes you can, I want to check-in our group tour on behalf of ……group
Receptionist : please wait a moment, your group tour name is already to registered. With
the room number……… ….and this is the key room.
Speaking with the tourists
Tour guide : Ladies and gentleman, your room number here. … is room number to Mr.
and Mrs….. on the ….floor, room number ….. is to ms….. and …..on the
same floor (give the key room to the tourist). I want to tell about your tour
program tomorrow, you will breakfast at 08.00 pm and after that we will going
to three destinations. See you tomorrow
Tourist : see you
 2. TRANSFER-OUT
Talk to Receptionist
“Good morning, I would like to check out my group from pesona Tours is consist for 20
rooms. The name of our Groups is “Brown”. Would you ming please to checked all of the
personal expenses, and if only there are some persona expenses, please give me the note andi
will help to take it from them. Thanks,"
Speaking with Tourists
Tour guide :Well ladies and Gentlemen, good morning... How is your sleep last night. I
wish you all sleep very well. Oh yeah, have you put all af your baggages?
Tourist : yes
Tour guide : And have you checked all of your belongings in your room? I wish there will
not be any left behind. Thank you.
Tourist : yes, you are welcome
Tour guide : Well, please go on our bus the blue one in the corner of this hotel and we are
prepare to leaving for Sultan Baabullah Airport

On the Bus
Tour guide :Ladies and Gentlemen, welcome on board of Pesona 's Tours and Travel
bus. I am Anita will assist you for this transfer out. Ladies and Gentlemen,
now we are leaving from Seroja Hotel and now we are in Jalan soasio-rum you
passed yesterday. This is the sultans Nuku’s bridge, and your left side you will
see Kadato Kie Palace you passed yesterday, now on your left side you will
see the sultans nuku tomb . Ladies and gentlemen, now we are entering Jalan
Rum village and we just arrive in rum port.
Arrive at Airport
Tour guide :Ladies and Gentlemen, now we are arriving at sultan Baabulah Airport of
Ternate. Please get off the bus and keep walking to the entrance, and make
sure there is nothing left on your personal belonging like HP, walet, camera,
hat and anything. And I am arranging your baggage. Thank you.”
Tour guide : “Well.. Ok... Ladies and Gentlemen, please wait for me here at a moments, I
am going to arrange your baggages.
Talk to porter
Tour guide :“Porter, would you mind please to help me to arrange af my group's
baggages? There 6 Baggages and please take all baggage in Garuda Indonesia
Counter. Thank You."
Check-In and Asking for Baggage Tag
Tour guide : Good morning, here are my group's tickets to America (Forte, destination) and
also there are 6 baggages Thank you.

Calling the Group and Distributing Boarding Pass

“Ladies and Gentlemens, welcome Sultan Baabullah, please follow me and make sure there
nothing left on your hang luggages. Well Ladies & Gantlemens, here are your boarding pass
and check if anymore the estimate time departure. Please follow me to waiting room”
” Waiting Room and Farewell with Group “Well Ladies and Gentlemens, please have a seat
while we are waiting for the boarding. If you need to go to the toilet, there are over there in
the corner Of this airport. Well ladies and gentlemen, Here are the boarding call, please check
all af your personal belongings and boarding pass, make sure there is nothing left in this
airport. Thank you very much to have our travel “Pesona Tours” in your trip. And don't
forget to call us anymore if your friends or your family come to Tidore. On behalf of my
travel I would like to say our appology for your incovenience. Have a nice flight go home.
Thank you very much and good bye.”