HASIL PENGOLAHAN DATA IKM MENGGUNAKAN SPSS

Jenis Kelamin

Cumulative
Frequency Percent Valid Percent Percent

Valid Laki-laki 59 29.5 29.5 29.5

Perempuan 141 70.5 70.5 100.0

Total 200 100.0 100.0

Pendidikan

Cumulative
Frequency Percent Valid Percent Percent

Valid SD 40 20.0 20.0 20.0

SMP 62 31.0 31.0 51.0

SMA 84 42.0 42.0 93.0

S1 14 7.0 7.0 100.0

Total 200 100.0 100.0

Pekerjaan

Cumulative
Frequency Percent Valid Percent Percent

Valid PNS 8 4.0 4.0 4.0

TNI 14 7.0 7.0 11.0

Swasta 55 27.5 27.5 38.5

Wiraswasta 6 3.0 3.0 41.5

IRT/Tidak bekerja 117 58.5 58.5 100.0

Total 200 100.0 100.0

Jenis Layanan yang Diterima

Cumulative
Frequency Percent Valid Percent Percent

Valid RPU 121 60.5 60.5 60.5

KIA 34 17.0 17.0 77.5

Obat 20 10.0 10.0 87.5

Laboratorium 17 8.5 8.5 96.0

Gizi 8 4.0 4.0 100.0

Total 200 100.0 100.0

 Persyaratan Pendaftaran

Cumulative
Frequency Percent Valid Percent Percent

Valid Tidak sesuai 2 1.0 1.0 1.0

Kurang sesuai 6 3.0 3.0 4.0

Sesuai 156 78.0 78.0 82.0

Sangat sesuai 36 18.0 18.0 100.0

Total 200 100.0 100.0

Kemudahan Alur Pelayanan

Cumulative
Frequency Percent Valid Percent Percent

Valid Tidak mudah 2 1.0 1.0 1.0

Kurang mudah 4 2.0 2.0 3.0

Mudah 148 74.0 74.0 77.0

Sangat mudah 46 23.0 23.0 100.0

Total 200 100.0 100.0

Kecepatan Waktu Pelayanan

Cumulative
Frequency Percent Valid Percent Percent

Valid Kurang Cepat 41 20.5 20.5 20.5

Cepat 149 74.5 74.5 95.0

Sangat cepat 10 5.0 5.0 100.0

Total 200 100.0 100.0

Keramahan Petugas

Cumulative
Frequency Percent Valid Percent Percent

Valid Kurang sopan 6 3.0 3.0 3.0

Sopan 185 92.5 92.5 95.5

Sangat sopan 9 4.5 4.5 100.0

Total 200 100.0 100.0

 Kemampuan Petugas

Cumulative
Frequency Percent Valid Percent Percent

Valid Tidak mampu 2 1.0 1.0 1.0

Kurang Mampu 2 1.0 1.0 2.0

Mampu 159 79.5 79.5 81.5

Sangat Mampu 37 18.5 18.5 100.0

Total 200 100.0 100.0

Sarana Prasarana

Cumulative
Frequency Percent Valid Percent Percent

Valid Cukup 44 22.0 22.0 22.0

Sangat Baik 126 63.0 63.0 85.0

Sangat Baik 30 15.0 15.0 100.0

Total 200 100.0 100.0

Biaya Pelayanan

Cumulative
Frequency Percent Valid Percent Percent

Valid Mahal 2 1.0 1.0 1.0

Murah 148 74.0 74.0 75.0

Gratis 50 25.0 25.0 100.0

Total 200 100.0 100.0

Kesesuaian Hasil Pelayanan

Cumulative
Frequency Percent Valid Percent Percent

Valid Sesuai 179 89.5 89.5 89.5

Sangat Sesuai 21 10.5 10.5 100.0

Total 200 100.0 100.0

Penyelesaian Masalah Pengaduan

Cumulative
Frequency Percent Valid Percent Percent

Valid Tidak ada Penanganan 2 1.0 1.0 1.0

Ada tidak berfungsi 2 1.0 1.0 2.0

Ditangani tapi kurang 74 37.0 37.0 39.0

maksimal

Terkelola dengan baik 122 61.0 61.0 100.0

 Kemampuan Petugas

Cumulative
Frequency Percent Valid Percent Percent

Valid Tidak mampu 2 1.0 1.0 1.0

Kurang Mampu 2 1.0 1.0 2.0

Mampu 159 79.5 79.5 81.5

Sangat Mampu 37 18.5 18.5 100.0

Total 200 100.0 100.0

Sarana Prasarana

Cumulative
Frequency Percent Valid Percent Percent

Valid Cukup 44 22.0 22.0 22.0

Sangat Baik 126 63.0 63.0 85.0

Sangat Baik 30 15.0 15.0 100.0

Total 200 100.0 100.0

Biaya Pelayanan

Cumulative
Frequency Percent Valid Percent Percent

Valid Mahal 2 1.0 1.0 1.0

Murah 148 74.0 74.0 75.0

Gratis 50 25.0 25.0 100.0

Total 200 100.0 100.0

Kesesuaian Hasil Pelayanan

Cumulative
Frequency Percent Valid Percent Percent

Valid Sesuai 179 89.5 89.5 89.5

Sangat Sesuai 21 10.5 10.5 100.0

Total 200 100.0 100.0

Penyelesaian Masalah Pengaduan

Cumulative
Frequency Percent Valid Percent Percent

Total 200 100.0 100.0

 Indeks Kepuasan Masyarakat

Cumulative
Frequency Percent Valid Percent Percent

Valid Baik/Puas 148 74.0 74.0 74.0

Sangat Baik / Sangat Puas 52 26.0 26.0 100.0

Total 200 100.0 100.0