DAFTAR ISI

JUDUL .................................................................................................................i
LEMBAR PENGESAHAN................................................................................ii
SURAT PERNYATAAN...................................................................................iii
KATA PENGANTAR........................................................................................iv
DAFTAR ISI.......................................................................................................vi
DAFTAR TABEL............................................................................................viii
DAFTAR GAMBAR..........................................................................................ix
BAB I PENDAHULUAN...................................................................................1
1.1 Latar Belakang....................................................................................1
1.2 Identifikasi Masalah............................................................................9
1.3 Rumusan Masalah.............................................................................10
1.4 Tujuan Penelitian..............................................................................11
1.4.1 Tujuan Umum...................................................................................11
1.4.2 Tujuan Khusus..................................................................................11
1.5 Manfaat Penelitian.............................................................................12
BAB II TINJAUAN PUSTAKA.......................................................................13
2.1 Kebijakan Publik...............................................................................13
2.2 Manajemen........................................................................................15
2.2.1 Manajemen Pemasaran......................................................................16
2.2.2 Manajemen Keuangan.......................................................................17
2.2.3 Manajemen SDM (Sumber Daya Manusia)......................................18
2.2.4 Manajemen Operasional....................................................................21
2.3 Kualitas Pelayanan............................................................................22
2.3.1 Definisi Sistem Rujukan...................................................................27
2.3.2 Tujuan Sistem Rujukan.....................................................................28
2.3.3 Manfaat Rujukan...............................................................................29
2.3.4 Jenis Rujukan....................................................................................30
2.3.5 Tata Cara Pelaksanaan Rujukan........................................................31
2.3.6 Tata Cara Pelaksanaan Sistem Rujukan Berjenjang.........................33

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2.3.7 Keuntungan Sistem Rujukan.............................................................35

2.4 Klinik.................................................................................................36
2.4.1 Definisi Klinik...................................................................................36
2.4.2 Jenis Klinik........................................................................................36
2.4.3 Kewajiban Klinik..............................................................................33
2.4.4 Peralatan Klinik.................................................................................38
2.4.5 Ketenagaan Klinik.............................................................................39
2.4.6 Ketersediaan Obat.............................................................................40
2.4.7 Konsep Gatekeeper...........................................................................41
2.4.8 Cakupan Pelayanan Tingkat Pertama................................................42
2.4.9 Fasilitas Klinik Nayaka Husada 01 Cirebon.....................................45
2.5 Jaminan Kesehatan Nasional.............................................................45
2.6 Badan Penyelenggara Jaminan Sosial...............................................46
2.7 Penelitian Terdahulu.........................................................................47
2.8 Kerangka Pemikiran..........................................................................57
BAB III METODE PENELITIAN..................................................................59
3.2 Desain Penelitian...............................................................................59
3.2 Lokasi dan Waktu Penelitian.............................................................59
3.2.1 Lokasi Penelitian...............................................................................60
3.2.2 Waktu Penelitian...............................................................................60
3.3 Sumber Informasi (Informan)...........................................................60
3.4 Metode Pengumpulan Data...............................................................61
3.5 Validasi Data.....................................................................................63
3.6 Definisi Operasional..........................................................................65
3.7 Metode Analisa Data.........................................................................67
DAFTAR PUSTAKA........................................................................................70