DAFTAR ISI

BAB l......................................................................................................................1
PENDAHULUAN....................................................................................................1
1.1 Latar Belakang...........................................................................................1
1.2 Tujuan Praktek Kerja Lapangan.................................................................2
1.3 Manfaat Praktek Kerja Lapangan...............................................................2
1.4 Waktu dan Tempat Pelaksanaan PKL........................................................3
BAB II.....................................................................................................................4
PROFIL INSTANSI.................................................................................................4
2.1 Sejarah Kantor PT.PELNI Cabang Pare Pare............................................4
2.2 Visi Dan Misi PT. PELNI Cabang Pare Pare..............................................5
2.3 Struktur Organisasi PT. PELNI Cabang Pare Pare....................................6
2.4 Tugas dan Fungsi Kantor PT.PELNI Cabang Pare Pare...........................7
2.5 Sasaran Kantor PT.PELNI Cabang Pare Pare...........................................8
2.6 Tujuan Kantor PT.PELNI Cabang Pare Pare.............................................9
BAB III..................................................................................................................10
TEORI PENUNJANG...........................................................................................10
3.1 Pengertian Pelayanan..............................................................................10
3.2 Pengertian Embarkasi dan Debarkasi......................................................11
3.3 Penumpang..............................................................................................16
3.4 Pelabuhan................................................................................................17
3.5 Terminal Penumpang...............................................................................20
3.6 Tiket Kapal Laut........................................................................................21
BAB IV.................................................................................................................23
PELAKSANAAN PRAKTEK KERJA LAPANGAN.............................................23
4.1 Jenis kegiatan Dan Prosedur Kerja..........................................................23
4.2 Seksi Pelayanan Pembelian Tiket dan Pengecekan Tiket.......................23
4.3 Seksi Proses Embarkasi dan Debarkasi..................................................26
4.4 Proses Bongkar (Debarkasi) Kendaraan..................................................27
4.5 Proses Muat (Embarkasi) Kendaraan......................................................28
BAB V..................................................................................................................29
PEMBAHASAN....................................................................................................29
5.1 Hambatan.................................................................................................29
5.2 Solusi........................................................................................................30
PENUTUP............................................................................................................31
6.1 Kesimpulan...............................................................................................31
6.2 Saran........................................................................................................31
DAFTAR PUSTAKA............................................................................................32