CHAPTER 6.

MAKING AND HANDLING

RESERVATION
 PENGERTIAN RESERVATION
•Dalam Kamus Besar Bahasa Indonesia (KBBI) definisi tentang reservasiadalah proses,
pembuatan, cara memesan (tempat barang dsb) kepada orang lain.
•Kata reservasi sering digunakan dalam istilah-istilah sehubungan dengan ticketing
(pemesanan tiket), perhotelan, transportasi, dan pemesanan tempat duduk di restoran atau
tempat makan. Berikut adalah penjelasan tentang bagaimana melakukan reservasi dalam
Bahasa Inggris.
•RESERVATION according to the dictionary is the action of reserving something. Reservation
can be done in 3 ways;
•1. Can be done at the hotel to reserve rooms
•2. Can be done at the airport, train station, or travel agent  to reserve tickets or.
seats
•3. Can be done at the restaurant to reserve tables or order some foods and drinks
Below are the explanation how to reserve in English
Special expressions in making room reservation
( English )
 I would like to reserve a single room for
tonight.
 I would like to book a double room for this
weekend.
Could I reserve a family room from July 30th until
August 2nd?
Could I make reservation for my business conference
for next two weeks?
Could you tell me how much the rate per night is?
May I know your rate per night, sir ?
Does the rate include breakfast ?
Ungkapan khusus dalam memesan ruangan
( Bahasa Indonesia )
Saya ingin memesan kamar single untuk malam ini.
Saya ingin memesan kamar double untuk akhir
minggu ini.
Bisakah saya memesan kamar family mulai 30 juli
sampai 2 agustus?
Bisakah saya membuat reservasi untuk koferensi
bisnis saya dua minggu lagi?
Bisakah anda memberi tahu tarif per malam?
Bolehkah saya tahu tarif per malam, pak?
Apakah tarifnya termasuk sarapan?
Handling room reservation
Special expressions in handling room reservation
Special expressions in handling room reservation
( English )
Good morning, Grand Asia Hotel, can I help you, sir?
 What can I do for you?
May I help your name / address / phone number,
please ?
For what date ?
Let me check first....
Oh yes, we still have room available for those dates
Yes,the Rates include breakfast and servis charge.
We look forward to your visit Mr/Mrs…
Thanks for calling us.
Ungkapan khusus dalam memesan ruangan
( Bahasa Indonesia )
Selamat pagi , Hotel Grand Asia, bisakah saya
membantu anda, pak ?
Adakah yang bisa saya bantu ?
Bolehkah saya meminta nama / alamat / nomor
telepon anda ?
Untuk tanggal berapa ?
Saya cek dulu...
Oh ya, masih tersedia kamar tanggal tersebut.
ya, tarif termasuk sarapan dan biaya pelayanan.
Kami menunggu kunjungan anda Tn/Ny..Terima kasih
telah
Contoh dialog making and handling room reservation:

Receptionist  :  Good morning, Grand Asia Hotel, can I Receptionist : Yes, the rates include breakfast and
help you, sir? serviice charge. Do you want to reserve now ?
 Peter Parker  :  Good morning, I would like to reserve Peter Parker : Yes , please
a single room.
Receptionist :  Yes, For what date? Receptionist : Mau I have your name and address,
please ?
Peter Parker :  From July 18th until 20th. Peter Parker : My name Is Peter Parker, 75 fifth
Avenue, Los Angeles-, California
Receptionist :  Let me check first… Oh yes, we still Receptionist : Mau I have your phone number
have room available for those dates. Mr.Parker ?
Peter Parker :  May I know your rate per night, sir? Peter Parker : My phone number Is 555-987654
Receptionist :  For single room the rate is Rp. 250.000, Receptionist We look forward to your visit Mr. Parker.
- per night. Thanks for calling us.
Peter Parker : Does the rate include breakfast ? Peter Parker You are welcome.
Making and handling tickets reservation
Special expressions in making tickets
reservation
( English )
•       I would like to reserve a single ticket/ return
ticket/ round ticket/ business class ticket/ night flight
to Singapore.
•        Could make a reservation for my travelling/ trip
to Bali tomorrow ?
•       Can I book A train seat for this evening?
•       Yes, there is a flight/trip at 07.00 , 09.00 and
10.30  tonight. Which one do you choose sir ?
•       I’m sorry to inform you that all seats / tickets
have been reserved.
Ungkapan khusus dalam memesan tiket
( Bahasa Indonesia )
•        Saya ingin memesan tiket pergi/ tiket pulang/
tiket PP/ tiket kelas bisnis/ tiket perjalanan malam ke
Singapura.
•        Bisakah saya membuat reservasi untuk
perjalanan saya ke bali besok?
•        Bisakah saya memesan kursi kereta untuk
malam?
•       iya, ada penerbangan/perjalanan jam 19.00,
21.00, 22.30 malam ini, yang mana yang anda pilih
pak?
•        Dengan sangat menyesal saya mengiformasikan
bahwa semua tempat duduk/tiket sudah dipesan.
 Example of making and handling tickets reservation:

Travel Agent  :  Good morning, Bali Prima Travel Agency, can I help you, sir?
Susan Sarandon  :  Good morning, I would like to reserve a round ticket to Jakarta, please?
Travel Agent  :  Yes, For what date?
Susan Sarandon :  Tomorrow
Travel Agent  :  Let me check first… Oh yes, there is Lion Air at 04.00 a.m. and Batavia
Air at 09.30 a.m. tomorrow.
Susan Sarandon :  OK, I’ll take the Batavia Air.
Travel Agent  :  May I have your name and address, please?
Susan Sarandon :  My name is Susan Sarandon, Jalan Pahlawan 18, Surabaya.
Travel Agent  :  May  I have your phone number Ms. Sarandon?
Susan Sarandon :  My phone number is  555-987654
Travel Agent  Have a nice trip Ms.Sarandon. Thanks for calling us.
Susan Sarandon You are welcome.
Reservation in a restaurant
Special expressions in making reservation in
restaurant.
( English )
•       I would like to reserve a table for dinner tonight.
•        I would like to order mushroom soup for
appetizer.
•        I would like to order chicken sate for the main
course.
•       I would like to order chocolate pudding for
dessert.
•        For drink, I would like to order orange juice for.
Ungkapan khusus dalam memesan di restoran
( Bahasa Indonesia )
•        Saya ingin memesan meja untuk makan malam
malam ini.
•        Saya ingin memesan sop jamur sebagai makanan
pembuka.
•       Saya ingin memesan sate ayam sebagai makanan
utama.
•       Saya ingin memesan puding coklat sebagai
makanan penutup.
•       Untuk minuman, saya ingin memesan jus jeruk.
Handling reservation in restaurant.
Special expressions in handling reservation in
restaurant.
( English )
•       Good evening, Royal Restaurant. Can I help you,
sir?
•        What will you have for appetizer?
•        What will you have for the main course?
•       What will you have for dessert?
•        For drink, what will you have sir?
Ungkapan khusus dalam menangani pesanan di
restoran
( Bahasa Indonesia )
•        Selamat pagi, Restoran Royal, Bisakah saya
membantu anda pak?
•        Apa yang inginkan untuk makanan pembuka?
•       Apa yang inginkan untuk makanan utama.
•       Apa yang inginkan untuk makanan penutup.
•       Untuk minuman, Apa yang inginkan pak?
Example of making and handling reservation in a
restaurant:
• Waitress  :  Good morning, Grand Resto, can I help you, sir?
Mike Lewis  :  I would like to reserve a table for dinner.
Waitress  :  Yes, For what date?
Mike Lewis :  Tomorrow night.
Waitress  :  Let me check first… Oh yes, we still have a table for dinner for
tomorrow night. How many person will have dinner, sir?
Mike Lewis :  2 person.
Waitress  :  May I have your name and address, please?
Mike Lewis :  My name is Mike Lewis, Jalan Sindoro 22, Surabaya.
Waitress  :  May  I have your phone number Ms. Sarandon?
Mike Lewis :  My phone number is  555-987654
Waitress  :  Excuse me, what will you have for your dinner, sir?
Mike Lewis :  I would like to order corn soup for appetizer, steak for main
corse, ice cream for the dessert, and green tea for the drink. Thank you
Waitress  :  Ok, I’ll write it. Thank you for calling
Read the following dialogue.

Travel Agent    :  Starfield Travel Agency. Can I help  you?

Park Ji-Sung    :  Hello. I'd like to reconfirm my  flight, please.
Travel Agent :  May I have your name and flight  number, please?
Park Ji-Sung    :  My name is Park Ji-Sung and my  flight number is
Elang Airlines 374.
Travel Agent     :  When are you leaving?
Park Ji-Sung    :  On May 11th.
Travel Agent :  And your destination?
Park Ji-Sung    :  Seoul.
Travel Agent     :  Hold the line, please. … All right. Your  seat is
confirmed, Mr. Park. You’ll be arriving in Seoul at 4
o'clock p.m. at  local time.
Park Ji-Sung   :  Thank you. Can I pick up my ticket  when I check in?
Travel Agent    :  Yes, but please check in at least one hour before
. departure time.
Read these situations. Then make a short dialog
based on the following situations. Then, act it out in
pairs.
• 1.  You will go to Medan by plane on Sunday, June 10th at
1.00 p.m. You reserve a single ticket for executive class.
2.  You book a hotel for holiday this weekend. You reserve
a double room for three days.
3.  You want to book a train seat tomorrow morning. You
book two tickets for business class.
4. You want to have dinner with your family this Saturday
night. Reserve a table.