Kompetensi Dasar 3.

15
Taking Simple Phone Message
 Taking Simple Phone Message
Kompetensi Dasar (Pengetahuan)
Menerapkan fungsi social, struktur teks dan unsur kebahasaan teks interaksi
transaksional yang melibatkan tindakan memberi dan meminta informasi terkait
pesan sederhana lewat telephone (taking simple phone message) sesuai dengan
konteks penggunaannya di dunia kerja.

Indikator Pencapaian Kompetensi (IPK)

1. (C3) Menentukan pesan sederhana yang diterima lewat telepon
(taking simple phone message) sesuai dengan konteks
penggunaannya di dunia kerja.
2. (C3) Menganalis fungsi social, struktur teks dan unsur kebahasaan
teks interaksi transaksional yang melibatkan tindakan memberi dan
meminta informasi terkait pesan sederhana lewat telephone (taking
simple phone message) sesuai dengan konteks penggunaannya di
dunia kerja.
 Taking Simple Phone Message
Kompetensi Dasar (Keterampilan)
Menuliskan kembali teks pesan sederhana lewat telephone terkait
tempat kerja dengan memperhatikan fungsi sosial, struktur teks dan
unsur kebahasaan secara benar dan sesuai konteks dunia kerja

Indikator Pencapaian Kompetensi (IPK)

1. (P2) Menyusun teks lisan dan tertulis berupa pesan sederhana
lewat telephone terkait tempat kerja sesuai dengan konteks
penggunaannya.
2. (P3) Menampilkan secara lisan dan tertulis tentang pesan sederhana
lewat telephone terkait tempat kerja dengan menggunakan struktur
teks dan unsur kebahasaan yang tepat sesuai dengan konteks
penggunaanya
Introduction

Taking simple phone message is something that is very

important in every language. At home or at work, we
might need this skill when we receive a call on the phone
and need to pass a message for others. It is, therefore,
very important for us to know some useful different
phrases we can use in telephone conversation.
A. Some phrases when making a phone call.
 Hello, can I speak to ..... (name), please?
 May I speak to ….. (name), please?
 Good morning/afternoon. This is ….. (your name). I would like
to speak to ….. (name)
 Good morning, my name is ….. (your name). I’m calling from
….. (your company). Could I speak to …. , please?
 Could you put me through to extension 123 please?
B. Phrases when receiving a call.
 Good ... (morning/afternoon, (mention your company).
Can I help you?
 Hello, (mention your company) May I help you?
 Good morning, (mention your company), what can I do for you?
 Who is speaking, please?
 May I have your name, please?
 How do you spell that?
 Could you speak up, please. It's terrible connection.
 Sorry Sir/Madam, the line is busy
 Sorry the line is engaged.
 Thank you for calling.
C. Phrases when connecting a phone call.
 I'll put you through to Mr./Mrs. …..
 Sure, I’ll connect you to him/her now.
 Wait a moment please, you will be connected to extension 789.
 Just a moment please.

D. Phrases when holding the line.

 Could you hold the line please?
 Hold on, please!
 Do you want to hold on, or call again later?
 Could you hold on please?
 Just a moment please
 One moment, please.
E. Phrases when leaving a message.
 Can you tell Mr./Mrs./Ms. ….. that I called?
 Would you please tell him/her that I called?
 Please tell him/her if he/she is back.
 Please tell him/her that I'll call him/her back at... (time)
this ... (part of days).
 Let him/her know that ... (the meeting for tomorrow is
canceled).
 Could you remind him/her about … (the message)
 Could you take my message for ............ please?
F. Phrases when taking a message.
 May I take a message?
 Would you like to leave a message?
 Is there anything you want to tell him/her?
 Do you want to leave a message?
 May I write down your message?

G. Phrases when having wrong telephone numbers

- I'm sorry. You have the wrong number.
- I'm sorry. You have the wrong person.
- I'm sorry. You have the wrong address.
- Sorry to bother you. Sorry to disturb you.
- Sorry to wake you up
- Sorry to interrupt you.
- Sorry to trouble you.
 EXAMPLES OF DIALOGUES
Conversation 1
Receptionist : Good morning, Jimmy Company. Can I help you?
Mr. Jono : Good morning, I’m Jono Jackson from Liberty Restaurant.
I would like to speak to Mr. Wisnu please?
Receptionist : Just a moment please. ……. I’m sorry Mr. Jono, Mr. Wisnu is not
at the office. Would you leave a message?
Mr. Jono : Yes. Could you please tell him the hall room will be available
the day after tomorrow at 9 a.m. to 12 a.m.
Receptionist : Is there anything else?
Mr. Jono : No. That is all.
Receptionist : Okay Mr. Jono, I’ll tell him the message as soon as he gets back
to the office.
Mr. Jono : Thank you very much.
Receptionist : You are welcome.
 EXAMPLES OF DIALOGUES
Conversation 2
Operator: Good morning, ND Enterprise. My name is Lita. What can I do for you?
Vera : Good morning, I’m Vera. Could I speak to Mrs. Puspa please?
Operator: One a moment please. I’ll check if Mrs. Puspa is available.
Vera : Okay. I’ll wait.
Operator: Sorry Mrs. Puspa is on the meeting. May I write down your message?
Vera : When is the best time I could call her?
Operator: Maybe this afternoon at 2 o’clock.
Vera : Ok then, I’ll call her back. Thank you very much.
Operator : You are welcome.