No Dimensi IPA ID Pertanyaan Skala Likert

Pertanyaan 1 (Sangat 2 (Buruk) 3 4 (Baik) 5 (Sangat

Buruk) (Cukup) Baik)
RB1 Karyawan Cyberindo
Aditama Bali sigap
melayani pelanggan.
RB2 Karyawan Cyberindo
Aditama Bali merespon
1 Realibilitas
permintaan pelanggan
dengan cepat.
RB3 Keluhan pelanggan
Cyberindo Aditama Bali
ditangani secara cepat dan
akurat.
RP1 Karyawan Cyberindo
Aditama Bali
menyampaikan informasi
secara jelas dan akurat
kepada pelanggan.
RP2 Pelayanan administrasi
2 Responsivitas
Cyberindo Aditama Bali
dilaksanakan secara cepat
dan tepat.
RP3 Karyawan Cyberindo
Aditama Bali bersedia
membantu kebutuhan
pelanggan.
A1 Keamanan data pelanggan
Cyberindo Aditama Bali
sudah terjamin.
A2 Penanganan keluhan
pelanggan Cyberindo
Aditama Bali telah
3 Assurance dijalankan dengan baik
A3 Cyberindo Aditama Bali
memberikan dukungan dan
kerjasama
terhadap pelanggannya
untuk lebih menjaga
keamanan data dengan
melaporkan kendala bila
ada permasalahan.
E1 Seluruh karyawan
Cyberindo Aditama Bali
melayani pelanggan dengan
sopan dan ramah.
E2 Pihak Cyberindo Aditama
Bali selalu peduli terhadap
4 Empaty keluhan pelanggannya.
E3 Karyawan Cyberindo
Aditama Bali selalu
menanyakan kebutuhan
yang diperlukan pelanggan.
E4 Pihak Cyberindo Aditama
Bali selalu memberikan
toleransi apabila terjadi
kesalahan yang dilakukan
oleh pihak CBN tanpa
merugikan pelanggan.
T1 Fasilitas serta layanan yang
ditawarkan oleh Cyberindo
Aditama Bali sesuai dengan
informasi yang beredar.
T2 Proses pendaftaran
pelanggan baru Cyberindo
Aditama Bali dilayani
 dengan cepat serta sesuai
dengan informasi yang
beredar.
5 Tangibles T3 Karyawan Cyberindo
Aditama Bali selalu
professional dalam
menjelaskan setiap
informasi kepada pelanggan
sampai mudah dimengerti.
T4 Pihak Cyberindo Aditama
Bali selalu mengedepankan
kualitas pelayanan jasanya.
NEW FILE.
DATASET NAME DataSet4 WINDOW=FRONT.
DATASET ACTIVATE DataSet3.
DATASET CLOSE DataSet4.
CORRELATIONS
/VARIABLES=RB1 RB2 RB3 TotalRB
/PRINT=TWOTAIL NOSIG
/MISSING=PAIRWISE.

Correlations

Notes

Output Created 19-OCT-2022 13:54:47

Comments
Input Data C:\Users\HADY\Downloads\TEMEN EMI\
OLAH DATA.sav
 Active Dataset DataSet3
Filter <none>
Weight <none>
Split File <none>
N of Rows in Working Data File 100
Missing Value Handling Definition of Missing User-defined missing values are treated as
missing.
Cases Used Statistics for each pair of variables are
based on all the cases with valid data for
that pair.
Syntax CORRELATIONS
/VARIABLES=RB1 RB2 RB3 TotalRB
/PRINT=TWOTAIL NOSIG
/MISSING=PAIRWISE.
Resources Processor Time 00:00:00.00

Elapsed Time 00:00:00.01

Correlations

RB1 RB2 RB3 Total RB

RB1 Pearson Correlation 1 ,623 **

,361 **
,874**

Sig. (2-tailed) ,000 ,000 ,000

N 100 100 100 100

RB2 Pearson Correlation ,623 **
1 ,305 **
,804**
Sig. (2-tailed) ,000 ,002 ,000
N 100 100 100 100
RB3 Pearson Correlation ,361 **
,305 **
1 ,679**
 Sig. (2-tailed) ,000 ,002 ,000
N 100 100 100 100
Total RB Pearson Correlation ,874 **
,804
**
,679 **
1

Sig. (2-tailed) ,000 ,000 ,000

N 100 100 100 100

**. Correlation is significant at the 0.01 level (2-tailed).

CORRELATIONS
/VARIABLES=RP1 RP2 RP3 TotalRP
/PRINT=TWOTAIL NOSIG
/MISSING=PAIRWISE.

Correlations

Notes

Output Created 19-OCT-2022 13:54:56

Comments
Input Data C:\Users\HADY\Downloads\TEMEN EMI\
OLAH DATA.sav
Active Dataset DataSet3
Filter <none>
Weight <none>
Split File <none>
 N of Rows in Working Data File 100
Missing Value Handling Definition of Missing User-defined missing values are treated as
missing.
Cases Used Statistics for each pair of variables are
based on all the cases with valid data for
that pair.
Syntax CORRELATIONS
/VARIABLES=RP1 RP2 RP3 TotalRP
/PRINT=TWOTAIL NOSIG
/MISSING=PAIRWISE.
Resources Processor Time 00:00:00.00

Elapsed Time 00:00:00.02

Correlations

RP1 RP2 RP3 Total RP

RP1 Pearson Correlation 1 ,551 **

,578 **
,845**

Sig. (2-tailed) ,000 ,000 ,000

N 100 100 100 100

RP2 Pearson Correlation ,551 **
1 ,542 **
,856**
Sig. (2-tailed) ,000 ,000 ,000
N 100 100 100 100
RP3 Pearson Correlation ,578 **
,542 **
1 ,814**
Sig. (2-tailed) ,000 ,000 ,000
N 100 100 100 100
Total RP Pearson Correlation ,845 **
,856 **
,814 **
1

Sig. (2-tailed) ,000 ,000 ,000

 N 100 100 100 100

**. Correlation is significant at the 0.01 level (2-tailed).

CORRELATIONS
/VARIABLES=A1 A2 A3 TotalA
/PRINT=TWOTAIL NOSIG
/MISSING=PAIRWISE.

Correlations

Notes

Output Created 19-OCT-2022 13:55:06

Comments
Input Data C:\Users\HADY\Downloads\TEMEN EMI\
OLAH DATA.sav
Active Dataset DataSet3
Filter <none>
Weight <none>
Split File <none>
N of Rows in Working Data File 100
Missing Value Handling Definition of Missing User-defined missing values are treated as
missing.
 Cases Used Statistics for each pair of variables are
based on all the cases with valid data for
that pair.
Syntax CORRELATIONS
/VARIABLES=A1 A2 A3 TotalA
/PRINT=TWOTAIL NOSIG
/MISSING=PAIRWISE.
Resources Processor Time 00:00:00.00

Elapsed Time 00:00:00.01

Correlations

A1 A2 A3 Total A

A1 Pearson Correlation 1 ,522 **

,414
**
,774**

Sig. (2-tailed) ,000 ,000 ,000

N 100 100 100 100

A2 Pearson Correlation ,522 **
1 ,464
**
,854**
Sig. (2-tailed) ,000 ,000 ,000
N 100 100 100 100
A3 Pearson Correlation ,414 **
,464 **
1 ,776**
Sig. (2-tailed) ,000 ,000 ,000
N 100 100 100 100
Total A Pearson Correlation ,774 **
,854 **
,776
**
1

Sig. (2-tailed) ,000 ,000 ,000

N 100 100 100 100

**. Correlation is significant at the 0.01 level (2-tailed).

CORRELATIONS
/VARIABLES=E1 E2 E3 E4 TotalE
/PRINT=TWOTAIL NOSIG
/MISSING=PAIRWISE.

Correlations

Notes

Output Created 19-OCT-2022 13:55:20

Comments
Input Data C:\Users\HADY\Downloads\TEMEN EMI\
OLAH DATA.sav
Active Dataset DataSet3
Filter <none>
Weight <none>
Split File <none>
N of Rows in Working Data File 100
Missing Value Handling Definition of Missing User-defined missing values are treated as
missing.
Cases Used Statistics for each pair of variables are
based on all the cases with valid data for
that pair.
Syntax CORRELATIONS
/VARIABLES=E1 E2 E3 E4 TotalE
/PRINT=TWOTAIL NOSIG
/MISSING=PAIRWISE.
Resources Processor Time 00:00:00.00

Elapsed Time 00:00:00.00

Correlations

E1 E2 E3 E4 Total E

E1 Pearson Correlation 1 ,327 **

,331 **
,305 **
,653**

Sig. (2-tailed) ,001 ,001 ,002 ,000

N 100 100 100 100 100

E2 Pearson Correlation ,327 **
1 ,564 **
,415 **
,758**
Sig. (2-tailed) ,001 ,000 ,000 ,000
N 100 100 100 100 100
E3 Pearson Correlation ,331 **
,564 **
1 ,495 **
,808**
Sig. (2-tailed) ,001 ,000 ,000 ,000
N 100 100 100 100 100
E4 Pearson Correlation ,305 **
,415 **
,495 **
1 ,759**
Sig. (2-tailed) ,002 ,000 ,000 ,000
N 100 100 100 100 100
Total E Pearson Correlation ,653** ,758** ,808** ,759** 1

Sig. (2-tailed) ,000 ,000 ,000 ,000

N 100 100 100 100 100

**. Correlation is significant at the 0.01 level (2-tailed).

CORRELATIONS
/VARIABLES=T1 T2 T3 T4 TotalT
/PRINT=TWOTAIL NOSIG
/MISSING=PAIRWISE.

Correlations

Notes

Output Created 19-OCT-2022 13:55:31

Comments
Input Data C:\Users\HADY\Downloads\TEMEN EMI\
OLAH DATA.sav
Active Dataset DataSet3
Filter <none>
Weight <none>
Split File <none>
N of Rows in Working Data File 100
Missing Value Handling Definition of Missing User-defined missing values are treated as
missing.
Cases Used Statistics for each pair of variables are
based on all the cases with valid data for
that pair.
Syntax CORRELATIONS
/VARIABLES=T1 T2 T3 T4 TotalT
/PRINT=TWOTAIL NOSIG
/MISSING=PAIRWISE.
Resources Processor Time 00:00:00.02

Elapsed Time 00:00:00.02

Correlations

T1 T2 T3 T4 Total T

T1 Pearson Correlation 1 ,566 **

,563 **
,602 **
,793**

Sig. (2-tailed) ,000 ,000 ,000 ,000

N 100 100 100 100 100

T2 Pearson Correlation ,566 **
1 ,750 **
,647 **
,851**
Sig. (2-tailed) ,000 ,000 ,000 ,000
N 100 100 100 100 100
T3 Pearson Correlation ,563 **
,750 **
1 ,720 **
,889**
Sig. (2-tailed) ,000 ,000 ,000 ,000
N 100 100 100 100 100
T4 Pearson Correlation ,602 **
,647 **
,720 **
1 ,884**
Sig. (2-tailed) ,000 ,000 ,000 ,000
N 100 100 100 100 100
Total T Pearson Correlation ,793** ,851** ,889** ,884** 1

Sig. (2-tailed) ,000 ,000 ,000 ,000

N 100 100 100 100 100

**. Correlation is significant at the 0.01 level (2-tailed).

 Notes

Output Created 19-OCT-2022 13:56:24

Comments
Input Data C:\Users\HADY\Downloads\TEMEN EMI\
OLAH DATA.sav
Active Dataset DataSet3
Filter <none>
Weight <none>
Split File <none>
N of Rows in Working Data File 100
Matrix Input
Missing Value Handling Definition of Missing User-defined missing values are treated as
missing.
Cases Used Statistics are based on all cases with valid
data for all variables in the procedure.
Syntax RELIABILITY
/VARIABLES=RB1 RB2 RB3 TotalRB
/SCALE('ALL VARIABLES') ALL
/MODEL=ALPHA
/SUMMARY=TOTAL.
Resources Processor Time 00:00:00.00

Elapsed Time 00:00:00.00

RELIABILITY
/VARIABLES=RB1 RB2 RB3
/SCALE('ALL VARIABLES') ALL
/MODEL=ALPHA.

Reliability

Notes

Output Created 19-OCT-2022 13:58:19

Comments
Input Data C:\Users\HADY\Downloads\TEMEN EMI\
OLAH DATA.sav
Active Dataset DataSet3
Filter <none>
Weight <none>
Split File <none>
N of Rows in Working Data File 100
Matrix Input
Missing Value Handling Definition of Missing User-defined missing values are treated as
missing.
Cases Used Statistics are based on all cases with valid
data for all variables in the procedure.
Syntax RELIABILITY
/VARIABLES=RB1 RB2 RB3
/SCALE('ALL VARIABLES') ALL
/MODEL=ALPHA.
Resources Processor Time 00:00:00.00

Elapsed Time 00:00:00.01

Scale: ALL VARIABLES

Case Processing Summary

N %

Cases Valid 100 100,0

Excludeda 0 ,0

Total 100 100,0

a. Listwise deletion based on all variables in the

procedure.

Reliability Statistics

Cronbach's Alpha N of Items

,691 3
RELIABILITY
/VARIABLES=RP1 RP2 RP3
/SCALE('ALL VARIABLES') ALL
/MODEL=ALPHA.

Reliability

Notes

Output Created 19-OCT-2022 13:59:46

Comments
Input Data C:\Users\HADY\Downloads\TEMEN EMI\
OLAH DATA.sav
Active Dataset DataSet3
Filter <none>
Weight <none>
Split File <none>
N of Rows in Working Data File 100
Matrix Input
Missing Value Handling Definition of Missing User-defined missing values are treated as
missing.
Cases Used Statistics are based on all cases with valid
data for all variables in the procedure.
Syntax RELIABILITY
/VARIABLES=RP1 RP2 RP3
/SCALE('ALL VARIABLES') ALL
/MODEL=ALPHA.
Resources Processor Time 00:00:00.00

Elapsed Time 00:00:00.00

Scale: ALL VARIABLES

Case Processing Summary

N %

Cases Valid 100 100,0

Excludeda 0 ,0

Total 100 100,0

a. Listwise deletion based on all variables in the

procedure.

Reliability Statistics

Cronbach's Alpha N of Items

,782 3
RELIABILITY
/VARIABLES=A1 A2 A3
/SCALE('ALL VARIABLES') ALL
/MODEL=ALPHA.

Reliability

Notes

Output Created 19-OCT-2022 13:59:55

Comments
Input Data C:\Users\HADY\Downloads\TEMEN EMI\
OLAH DATA.sav
Active Dataset DataSet3
Filter <none>
Weight <none>
Split File <none>
N of Rows in Working Data File 100
Matrix Input
Missing Value Handling Definition of Missing User-defined missing values are treated as
missing.
Cases Used Statistics are based on all cases with valid
data for all variables in the procedure.
Syntax RELIABILITY
/VARIABLES=A1 A2 A3
/SCALE('ALL VARIABLES') ALL
/MODEL=ALPHA.
Resources Processor Time 00:00:00.00

Elapsed Time 00:00:00.00

Scale: ALL VARIABLES

Case Processing Summary

N %

Cases Valid 100 100,0

Excludeda 0 ,0

Total 100 100,0

a. Listwise deletion based on all variables in the

procedure.

Reliability Statistics

Cronbach's Alpha N of Items

,718 3
RELIABILITY
/VARIABLES=E1 E2 E3 E4
/SCALE('ALL VARIABLES') ALL
/MODEL=ALPHA.

Reliability

Notes

Output Created 19-OCT-2022 14:00:07

Comments
Input Data C:\Users\HADY\Downloads\TEMEN EMI\
OLAH DATA.sav
Active Dataset DataSet3
Filter <none>
Weight <none>
Split File <none>
N of Rows in Working Data File 100
Matrix Input
Missing Value Handling Definition of Missing User-defined missing values are treated as
missing.
Cases Used Statistics are based on all cases with valid
data for all variables in the procedure.
Syntax RELIABILITY
/VARIABLES=E1 E2 E3 E4
/SCALE('ALL VARIABLES') ALL
/MODEL=ALPHA.
Resources Processor Time 00:00:00.00

Elapsed Time 00:00:00.00

Scale: ALL VARIABLES

Case Processing Summary

N %

Cases Valid 100 100,0

Excludeda 0 ,0

Total 100 100,0

a. Listwise deletion based on all variables in the

procedure.

Reliability Statistics

Cronbach's Alpha N of Items

,731 4
RELIABILITY
/VARIABLES=T1 T2 T3 T4
/SCALE('ALL VARIABLES') ALL
/MODEL=ALPHA.

Reliability

Notes

Output Created 19-OCT-2022 14:00:17

Comments
Input Data C:\Users\HADY\Downloads\TEMEN EMI\
OLAH DATA.sav
Active Dataset DataSet3
Filter <none>
Weight <none>
Split File <none>
N of Rows in Working Data File 100
Matrix Input
Missing Value Handling Definition of Missing User-defined missing values are treated as
missing.
Cases Used Statistics are based on all cases with valid
data for all variables in the procedure.
Syntax RELIABILITY
/VARIABLES=T1 T2 T3 T4
/SCALE('ALL VARIABLES') ALL
/MODEL=ALPHA.
Resources Processor Time 00:00:00.00

Elapsed Time 00:00:00.00

Scale: ALL VARIABLES

Case Processing Summary

N %

Cases Valid 100 100,0

Excludeda 0 ,0

Total 100 100,0

a. Listwise deletion based on all variables in the

procedure.

Reliability Statistics

Cronbach's Alpha N of Items

,873 4