Disusun oleh : 1.

Alda Lesiana
2. Dina Wulandari
3. Ica Isabela
4. Nurul Hidayatullah
Kelas : XII IPA 2
Guru Pembimbing : ibu Fitri Yeti O., M.Pd

SMAN 1 Gelumbang
TAHUN AJARAN 2019/2020
 The following text is for questions 33 to 35.


Dear Mr Ahmad Zaini,

I am really concerned about our front office staff. I have personally observed how they
do their daily jobs, especially when they have to handle customers. I think that their standart of
service has deteriorated. I would appreciate your suggestions on finding a solution to the probem. I
am afraid that if it continous, it will become a serious problem for our company.
I do feel that we have to improve things soon, intensive training might be good a
solution. I do hope it will change the situation. If there is no improvement, we should take serious
action againts them.
Please come to my room on Friday morning. Let’s discuss this situation in greater
depth.

Sincerely yours,

Kartika Purba
 Teks berikut ini untuk pertanyaan 33 hingga 35


Yth. Tuan Ahmad Zaini,

Saya benar-benar prihatin dengan front office staff kami. Saya pribadi mengamati
bagaimana mereka melakukan pekerjaan sehari-hari, terutama ketika mereka harus menangani
pelanggan. Saya pikir standar layanan mereka telah memburuk. Saya akan menghargai saran anda
untuk menemukan solusi dari masalah tersebut. Saya takut jika terus berlanjut, itu akan menjadi
masalah serius bagi perusahaan kami.
Saya merasa bahwa kita harus segera memperbaiki keadaan. Pelatihan intensive
mungkin menjadi solusi yang baik. Aku berharap itu akan mengubah situasi. Jika tidak ada
perbaikan, kita harus mengambil tindakan serius terhadap mereka.
Silahkan datang ke ruangan saya pada hari jumat pagi. Mari kita bahas situasi ini
secara lebih mendalam.

Hormat kami,

Kartika Purba
 The topic discussed from the text


Based on the text above the topic discussed is about
front office staff, who have poor service standarts and
solutions to these problems.

Topics can be seen from the first paragraph

explaining that front office staff, have poor service standarts.
Especially when they handle customers. And solution to these
problems can be seen in the third paragraph.
 Topik yang dibahas sari teks tersebut


Berdasarkan teks di atas topik yang dibahas adalah tentang
front office staff, yang mempunyai standar pelayanan yang buruk
serta solusi dari masalah tersebut.

Topik dapat dilihat dari paragrap pertama yang

menjelaskan bahwa front office staff, mempunyai standar
pelayanan yang buruk terutama saat mereka menangani pelanggan.
Dan solusi dari masalah tersebut dapat dilihat pada paragrap ketiga
 Conditional sentence forms


There is one form of conditional sentence in the text that is in
the second paragraph and the second line.

Following the sentence :

If there is no improvement , we should take serious action
againts them.
if clause suggestions
 Bentuk-bentuk conditional sentence


Terdapat satu bentuk conditional sentence pada teks tersebut yaitu pada
paragraph kedua dan baris kedua

Berikut kalimatnya :
Jika tidak ada perbaikan , kita harus mengambil tindakan serius terhadap
If clause suggestions
mereka.
 questions


33. What is the problems with the frobt office staff ?
A. They do not have a good customers servis skills
B. They have to handle a lot customers
C. They fail to find new customers
D. They attend hospitally training
E. They are inexperienced

34. What would Kartika Purba probably do if the situation does not improve after the
training ?
A. She will fire the staff
B. She will promote the staff
C. She will close the company
D. She will find new customers
E. She will design a training programme.
 
35. “ I think that their standart of service has deteriorated” ( paragraph 1 )
What does the underline word means ?
A. Failed
B. Declined
C. Developed
D. Threatened
E. Carried out