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LAPORAN OBSERVASI TOKO

TOKO ALFAMART JATISAMPURNA

Oleh :
Irfan Candra Kirana

Mengetahui,

Ttd COS/ACOS & Stempel Toko

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Constellations: A Play Gary Chapman
Point of Retreat: A Novel Nick Payne My Favorite Half-Night Stand
Colleen Hoover Orphan X Christina Lauren
Heir of Fire Gregg Hurwitz
Good to Great: Why Some Sarah J. Maas A Woman Is No Man: A Novel
Companies Make the Leap...And Bossman Etaf Rum
Others Don't Evil Spy School Vi Keeland
Jim Collins Stuart Gibbs Leadership Strategy and Tactics:
No More Mr. Nice Guy: A Proven Field Manual
Rich Dad Poor Dad: What The Rich Same, Same But Different Plan for Getting What You Want in Jocko Willink
Teach Their Kids About Money - Love, Sex and Life
Jenny Sue Kostecki-Shaw
That the Poor and Middle Class Do Robert A. Glover The Institute: A Novel
Not! Stephen King
Diary of a Wimpy Kid
Robert T. Kiyosaki The Overstory
Jeff Kinney
Richard Powers The Good Egg Presents: The Great
The Bad Beginning: A Series of Eggscape!
Getting Things Done: The Art of
Unfortunate Events #1 My Oxford Year: A Novel Jory John
Stress-free Productivity
Lemony Snicket Julia Whelan
David Allen
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KATA PENGANTAR

Puji syukur kami panjatkan kehadirat Allah SWT, yang telah

memberikan rahmat dan hidayah-Nya sehingga kami dapat menyelesaikan
tugas pembuatan makalah ini dengan lancar sholawat dan salam semoga
tercurahkan kepada junjungan Nabi besar Muhammad SAW.
Alhamdulillah dengan segala kerendahan hati kami menyusun makalah ini
yang bertujuan untuk memenuhi tugas training perusahaan.
Dalam makalah ini disusun mengenai berbagai kegiatan sehari-hari
yang dilaksanakan selama personil Alfamart berada di dalam toko.
Terbuatnya makalah ini melibatkan banyak pihak yang telah memberikan
 bimbingan, dukungan, pengarahan, serta bantuan kepada kami secara
langsung maupun tidak langsung.

Kami sadar dalam penyusunan makalah ini terdapat banyak

kekurangan. Oleh Karena itu,dengan segala kerendahan hati kami
menerima kritik dan saran agar penyusunan makalah selanjutnya akan
menjadi lebih baik. Untuk itu kami mengucapkan banyak terima kasih dan
semoga makalah ini bermanfaat bagi para pembaca.

Penyusun
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Constellations: A Play Gary Chapman
Point of Retreat: A Novel Nick Payne My Favorite Half-Night Stand
Colleen Hoover Orphan X Christina Lauren
Heir of Fire Gregg Hurwitz
Good to Great: Why Some Sarah J. Maas A Woman Is No Man: A Novel
Companies Make the Leap...And Bossman Etaf Rum
Others Don't Evil Spy School Vi Keeland
Jim Collins Stuart Gibbs Leadership Strategy and Tactics:
No More Mr. Nice Guy: A Proven Field Manual
Rich Dad Poor Dad: What The Rich Same, Same But Different Plan for Getting What You Want in Jocko Willink
Teach Their Kids About Money - Love, Sex and Life
Jenny Sue Kostecki-Shaw
That the Poor and Middle Class Do Robert A. Glover The Institute: A Novel
Not! Stephen King
Diary of a Wimpy Kid
Robert T. Kiyosaki The Overstory
Jeff Kinney
Richard Powers The Good Egg Presents: The Great
The Bad Beginning: A Series of Eggscape!
Getting Things Done: The Art of
Unfortunate Events #1 My Oxford Year: A Novel Jory John
Stress-free Productivity
Lemony Snicket Julia Whelan
David Allen
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BAB I PENDAHULUAN

A. Latar Belakang

Perkembangan industri bisnis di Indonesia begitu sangat pesat,

namun tidak seiring informasi yang menunjang, sangat sulit mencari
informasi perkembangan bisnis di dunia internet. Banyak di dunia bisnis
yang infonya dapat di searching google kebanyakan dala m internet iklan
yang tidak ada hubungan dengan informasi yang kita cari bisnis menengah
secara umum adalah kegiatan usaha menjual aneka barang atau jasa dan
 bersentuhan langsung pada konsumen atau customer secara umum usaha
tidak membuat barang dan tidak menjual ke pengecer kecil membeli kea
gen-agen mengingat perbedaan harga yang muncul pada waktu-waktu
 promosi tertentu yang dilakukan oleh usaha besar. Bisnis usaha di
Indonesia secara umum dapat di klasifikasi menjadi dua, yaitu modern dan
tradisional, yang para praktiknya mengaplikasikan konsep yang modern
 pemanfaatan teknologi dan akomodasi perkembangan gaya hidup di
masyarakat ( konsumen ) sehari-hari.
Minimarket alfa adalah usaha menengah yang diraih dengan asset
yang standard tidak melewati seperti kebutuhan primer, sekunder,
selebihnya semacam supermarket dan hypermart. Tapi kinipertumbuhan
usaha bisnis semakin pesat untuk itu saya ingin mengetahui dan
mempelajari system informasi dan memajang barang yang di jual yang
 berada didalamnya. Dengan melakukan riset setidaknya saya dapat
mengamati, melihat, mempelajari, memperhatikan, dan mempraktekannya
sistem-sistem yang ada. Maka dari itu saya membuat laporan ini adalah
untuk memenuhi tugas laporan Observasi toko.

B. Kesan awal krnjungan di toko

Pada hari sabtu 06 oktober 2018 saya berkunjung ke alfamart melakukan

observasi yang terletak di daerah jatisampurna,posisi berderetan di pojok ruko
,yang bersampingan dengan minimarket lainnya.pada saat saya masuk saya
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Constellations: A Play Gary Chapman
Point of Retreat: A Novel Nick Payne My Favorite Half-Night Stand
Colleen Hoover Orphan X Christina Lauren
Heir of Fire Gregg Hurwitz
Good to Great: Why Some Sarah J. Maas A Woman Is No Man: A Novel
Companies Make the Leap...And Bossman Etaf Rum
Others Don't Evil Spy School Vi Keeland
Jim Collins Stuart Gibbs Leadership Strategy and Tactics:
No More Mr. Nice Guy: A Proven Field Manual
Rich Dad Poor Dad: What The Rich Same, Same But Different Plan for Getting What You Want in Jocko Willink
Teach Their Kids About Money - Love, Sex and Life
Jenny Sue Kostecki-Shaw
That the Poor and Middle Class Do Robert A. Glover The Institute: A Novel
Not! Stephen King
Diary of a Wimpy Kid
Robert T. Kiyosaki The Overstory
Jeff Kinney
Richard Powers The Good Egg Presents: The Great
The Bad Beginning: A Series of Eggscape!
Getting Things Done: The Art of
Unfortunate Events #1 My Oxford Year: A Novel Jory John
Stress-free Productivity
Lemony Snicket Julia Whelan
David Allen
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disambut dengan ramah tulus dan santun karyawan yang rapih bersih dan
wangi,dengan fasilitas yang begitu tertata dengan rapih dan bersih.
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Constellations: A Play Gary Chapman
Point of Retreat: A Novel Nick Payne My Favorite Half-Night Stand
Colleen Hoover Orphan X Christina Lauren
Heir of Fire Gregg Hurwitz
Good to Great: Why Some Sarah J. Maas A Woman Is No Man: A Novel
Companies Make the Leap...And Bossman Etaf Rum
Others Don't Evil Spy School Vi Keeland
Jim Collins Stuart Gibbs Leadership Strategy and Tactics:
No More Mr. Nice Guy: A Proven Field Manual
Rich Dad Poor Dad: What The Rich Same, Same But Different Plan for Getting What You Want in Jocko Willink
Teach Their Kids About Money - Love, Sex and Life
Jenny Sue Kostecki-Shaw
That the Poor and Middle Class Do Robert A. Glover The Institute: A Novel
Not! Stephen King
Diary of a Wimpy Kid
Robert T. Kiyosaki The Overstory
Jeff Kinney
Richard Powers The Good Egg Presents: The Great
The Bad Beginning: A Series of Eggscape!
Getting Things Done: The Art of
Unfortunate Events #1 My Oxford Year: A Novel Jory John
Stress-free Productivity
Lemony Snicket Julia Whelan
David Allen
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C. Struktur Organisasi Toko

GENERAL MANAGER

BRANCH MANAGER 

DEPUTI BRANCH MANAGER 

AREA MANAGER

WIWIT RAHMANTO

AREA COORDINATOR

AGUNG PRIYANTO

COS

 NENENG SAFITRI

ACOS ACOS

HENDRA KURNIAWAN DESI ARTIKA SARI

CREW CREW
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Constellations: A Play Gary Chapman
Point of Retreat: A Novel Nick Payne My Favorite Half-Night Stand
Colleen Hoover Orphan X Christina Lauren
Heir of Fire Gregg Hurwitz
Good to Great: Why Some Sarah J. Maas A Woman Is No Man: A Novel
Companies Make the Leap...And Bossman Etaf Rum
Others Don't Evil Spy School Vi Keeland
Jim Collins Stuart Gibbs Leadership Strategy and Tactics:
No More Mr. Nice Guy: A Proven Field Manual
Rich Dad Poor Dad: What The Rich Same, Same But Different Plan for Getting What You Want in Jocko Willink
Teach Their Kids About Money - Love, Sex and Life
Jenny Sue Kostecki-Shaw
That the Poor and Middle Class Do Robert A. Glover The Institute: A Novel
Not! Stephen King
Diary of a Wimpy Kid
Robert T. Kiyosaki The Overstory
Jeff Kinney
Richard Powers The Good Egg Presents: The Great
The Bad Beginning: A Series of Eggscape!
Getting Things Done: The Art of
Unfortunate Events #1 My Oxford Year: A Novel Jory John
Stress-free Productivity
Lemony Snicket Julia Whelan
David Allen
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D. Lokasi toko

1. Alamat / lokasi toko : Jl. Mess AL RT 03 RW 10 Jatisampurna

2. Gambar lokasi toko

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Constellations: A Play Gary Chapman
Point of Retreat: A Novel Nick Payne My Favorite Half-Night Stand
Colleen Hoover Orphan X Christina Lauren
Heir of Fire Gregg Hurwitz
Good to Great: Why Some Sarah J. Maas A Woman Is No Man: A Novel
Companies Make the Leap...And Bossman Etaf Rum
Others Don't Evil Spy School Vi Keeland
Jim Collins Stuart Gibbs Leadership Strategy and Tactics:
No More Mr. Nice Guy: A Proven Field Manual
Rich Dad Poor Dad: What The Rich Same, Same But Different Plan for Getting What You Want in Jocko Willink
Teach Their Kids About Money - Love, Sex and Life
Jenny Sue Kostecki-Shaw
That the Poor and Middle Class Do Robert A. Glover The Institute: A Novel
Not! Stephen King
Diary of a Wimpy Kid
Robert T. Kiyosaki The Overstory
Jeff Kinney
Richard Powers The Good Egg Presents: The Great
The Bad Beginning: A Series of Eggscape!
Getting Things Done: The Art of
Unfortunate Events #1 My Oxford Year: A Novel Jory John
Stress-free Productivity
Lemony Snicket Julia Whelan
David Allen
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3. Kondisi masyarakat sekitar toko
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Constellations: A Play Gary Chapman
Point of Retreat: A Novel Nick Payne My Favorite Half-Night Stand
Colleen Hoover Orphan X Christina Lauren
Heir of Fire Gregg Hurwitz
Good to Great: Why Some Sarah J. Maas A Woman Is No Man: A Novel
Companies Make the Leap...And Bossman Etaf Rum
Others Don't Evil Spy School Vi Keeland
Jim Collins Stuart Gibbs Leadership Strategy and Tactics:
No More Mr. Nice Guy: A Proven Field Manual
Rich Dad Poor Dad: What The Rich Same, Same But Different Plan for Getting What You Want in Jocko Willink
Teach Their Kids About Money - Love, Sex and Life
Jenny Sue Kostecki-Shaw
That the Poor and Middle Class Do Robert A. Glover The Institute: A Novel
Not! Stephen King
Diary of a Wimpy Kid
Robert T. Kiyosaki The Overstory
Jeff Kinney
Richard Powers The Good Egg Presents: The Great
The Bad Beginning: A Series of Eggscape!
Getting Things Done: The Art of
Unfortunate Events #1 My Oxford Year: A Novel Jory John
Stress-free Productivity
Lemony Snicket Julia Whelan
David Allen
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C. Pelayanan di Toko
1. Deskripsi pelayanan toko terhadap konsumen di area sales
  bila berpapasan dengan konsumen personoil menyapa “selamat
 pagi selamat berbelanja”
  bila melihat konsumen kebingungan personnil menyapa”selamat
 pagi pak/bu dengan saya irfan,ada yang bisa saya bantu?”. Bila
konsumen belum membutuhkan bantuan,maka jawablah dngan
 bailk”baik pak/bu bila nanti perlu banttuan ,silahkan panggil saya
irfan,trima kasih.
  bila melihat konsumen membawa barang lebih dari 3item,maka
tawarkan keranjang”silahkan keranjang belanjanya,pak/bu’.

2. Deskripsi pelayanan toko terhadap konsumen di area kasir

 kasir menyambut konsumen dengan ramah “slamat pagi
 pak/bu,dengan saya irfan,ada kartu membernya pak/bu?”
  penawaran produk promo’silahkan pak/bu,hari ini jika ibu
membeli 2 coca cola ibu bisa mendapaatkan gratis mug
  penawaran donasi atau pudinsial”pak/bu kembaliannya Rp.200nya
 boleh didonasikan?.saat ini alfamart sedang ada program donasi
untuk jembatan mass depan
 di akhir transaksi ucapkan:” trima kasih bu Rani senang melayani
anda ”.
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Constellations: A Play Gary Chapman
Point of Retreat: A Novel Nick Payne My Favorite Half-Night Stand
Colleen Hoover Orphan X Christina Lauren
Heir of Fire Gregg Hurwitz
Good to Great: Why Some Sarah J. Maas A Woman Is No Man: A Novel
Companies Make the Leap...And Bossman Etaf Rum
Others Don't Evil Spy School Vi Keeland
Jim Collins Stuart Gibbs Leadership Strategy and Tactics:
No More Mr. Nice Guy: A Proven Field Manual
Rich Dad Poor Dad: What The Rich Same, Same But Different Plan for Getting What You Want in Jocko Willink
Teach Their Kids About Money - Love, Sex and Life
Jenny Sue Kostecki-Shaw
That the Poor and Middle Class Do Robert A. Glover The Institute: A Novel
Not! Stephen King
Diary of a Wimpy Kid
Robert T. Kiyosaki The Overstory
Jeff Kinney
Richard Powers The Good Egg Presents: The Great
The Bad Beginning: A Series of Eggscape!
Getting Things Done: The Art of
Unfortunate Events #1 My Oxford Year: A Novel Jory John
Stress-free Productivity
Lemony Snicket Julia Whelan
David Allen
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BAB III PENUTUP

A. Kesimpulan
Dengan perkembangan zaman saat ini.banyak perusahaan yang bergerak
dalam bidang retail.karena semakin tingginya kebutuhan pokok manusia setiap
hari.alfamart sebagai salah satu perusahaan yang bergerak dalam bidang retail.yang
 bertujuan untuk memenuhi dan melayani kebutuhan pokok mas yarakat.

B. Saran
 Ditingkatkan prilaku keramah-tamahan terhadap customer
 Berkomunikasi yang baik dan fleksibel terhadap customer
 Memberikan pelayanan yang terbaik dan memuaskan terhadap customer
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Constellations: A Play Gary Chapman
Point of Retreat: A Novel Nick Payne My Favorite Half-Night Stand
Colleen Hoover Orphan X Christina Lauren
Heir of Fire Gregg Hurwitz
Good to Great: Why Some Sarah J. Maas A Woman Is No Man: A Novel
Companies Make the Leap...And Bossman Etaf Rum
Others Don't Evil Spy School Vi Keeland
Jim Collins Stuart Gibbs Leadership Strategy and Tactics:
No More Mr. Nice Guy: A Proven Field Manual
Rich Dad Poor Dad: What The Rich Same, Same But Different Plan for Getting What You Want in Jocko Willink
Teach Their Kids About Money - Love, Sex and Life
Jenny Sue Kostecki-Shaw
That the Poor and Middle Class Do Robert A. Glover The Institute: A Novel
Not! Stephen King
Diary of a Wimpy Kid
Robert T. Kiyosaki The Overstory
Jeff Kinney
Richard Powers The Good Egg Presents: The Great
The Bad Beginning: A Series of Eggscape!
Getting Things Done: The Art of
Unfortunate Events #1 My Oxford Year: A Novel Jory John
Stress-free Productivity
Lemony Snicket Julia Whelan
David Allen