LEMBAR PERSETUJUAN PROPOSAL PENELITIAN

NAMA : NI KADEK MIRA PEBRIANTI

NIM : 19211291

JUDUL PROPOSAL : PENGARUH KUALITAS PELAYANAN DAN

DISIPLIN KERJA TERHADAP KINERJA RECEPTIONIST DI HOTEL
ATANAYA KUTA

PROPOSAL PENELITIAN INI TELAH DIUJIKAN OLEH TIM PENGUJI

PADA HARI SENIN, 27 JUNI 2022

PENGUJI I PENGUJI II

Dr.Ir.Deden Ismail, MSi Dr. Gede Yoga Kharisma Pradana, S.Sos., M.Si
NIDN : 8847490019 NIDN : 0819048802

MENGETAHUI,
KETUA PROGRAM STUDI DIV MANAJEMEN PERHOTELAN

Putu Eka Wirawan, SST.Par., M.Par

i
NIDN : 0805058101
 DAFTAR ISI

LEMBAR PERSETUJUAN PROPOSAL PENELITIAN…………………..i

DAFTAR ISI.................................................................................................................ii
DAFTAR TABEL..........................................................................................................iv
DAFTAR GAMBAR.......................................................................................................v
BAB I..........................................................................................................................1
PENDAHULUAN..........................................................................................................1
1.1 Latar Belakang...............................................................................................1
1.2 Rumusan Masalah..........................................................................................5
1.3 Tujuan Penelitian...........................................................................................5
1.3.1 Tujuan Umum.............................................................................................5
1.3.2 Tujuan Khusus............................................................................................5
1.4 Manfaat Penelitian.........................................................................................6
1.4.1 Manfaat Teoritis.........................................................................................6
1.4.2 Manfaat Praktis..........................................................................................6
BAB II.........................................................................................................................7
TINJAUAN PUSTAKA....................................................................................................7
2.1 Kajian Pustaka................................................................................................7
2.2 Konsep Penelitian..........................................................................................9
2.3 Landasan Teori.............................................................................................10
2.3.1.1 Kualitas Pelayanan .................................................................................10
2.3.1.2 Disiplin kerja..........................................................................................14
2.3.2.1 Jenis-jenis Disiplin Kerja..........................................................................15
2.3.2.2 Indikator Disiplin Kerja............................................................................16
2.3.3.1 Kinerja Karyawan...................................................................................17
2.3.3.2 Faktor-faktor Penting Yang Mempengaruhi..............................................17
2.3.3.3 Indikator Kinera Karyawan .....................................................................21
2.1.15 Indikator Kinerja Karyawan......................................................................21
2.4 Kerangka Berpikir.........................................................................................22
2.4.1 Hipotesis..................................................................................................22
BAB III......................................................................................................................24
METODE PENELITIAN................................................................................................24
3.1 Rancangan Penelitian...................................................................................24
3.2 Lokasi & Waktu Penelitian............................................................................24
3.2.1 Lokasi Penelitian.......................................................................................24
3.2.2 Waktu Penelitian.......................................................................................25
3.3 Jenis dan Sumber Data.................................................................................25
3.3.1 Jenis Data.................................................................................................25
3.3.2 Sumber Data.............................................................................................25
3.4 Populasi dan Sampel....................................................................................26
3.5 Teknik Pengumpulan Data ...........................................................................26
3.5.1 Kuisioner..................................................................................................26
3.5.2 Dekumentasi............................................................................................27
3.6 Instrumen Penelitian...........................................................................................27
3.7 Teknik Analisis Data............................................................................................29
3.7.1 Uji Validitas...............................................................................................30
3.7.2 Uji Realibilitas..................................................................................................30
3.7.3 Uji Asumsi Klasik ......................................................................................31
3.7.4 Analisis Regresi Linier Berganda .............................................................. 32
3.7.5 Uji F (Simultan) ……………………………………………………............. 33
3.7.6 Uji T (Parsial) ………………………………………………………………. 34
3.7.7 Analisi Koefisien Determinasi ……………………………………………… 34

3.7 Teknik Penyajian Hasil Analisis Data.....................................................................34

DAFTAR PUSTAKA.....................................................................................................35
 DAFTAR TABEL

Table 3 1 Waktu Kegiatan Penelitian …………………………………………………… 25

Table 3 2 Kisi-kisi Kuisioner ………………………………………………………….... 28

 DAFTAR GAMBAR

Gambar 2 1 Kerangka Berfikir ………………………………………………………….. 22

Gambar 3 2 Lokasi Atanaya hotel ………………………………………………………. 24