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ESQ BPJS Ketenagakerjaan CS

Exercise  
This form is intended for CS English Learning Purpose: 

Social Security Administrative Body (BPJS) For Employment / Health 

lahvemalginda@gmail.com (not shared) Switch account

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Your Name: 

Aditya Fiesta
Ashari Fachrizal
Dedi Eriansyah Putra
Fajri Rahmadiansyah
Lahvem Alginda
Putri Prabawati S
Randy Neldiansyah
Reza Fitrah R
Rini
Rizki Satria
Veri Firmansyah
..T..

Clear selection

Inbound Call Exercise Script 

• CSE: Customer Service English

• CSI: Customer Service Indonesia
• • CE: Customer English
• • CI: Customer Indonesia  
www.bpjsketenagakerjaan.go.id/en  &  www.bpjsketenagakerjaan.go.id  

• CSE: Thank you for calling the social security administrative body for
employment (BPJS for Employment) how may I help you? 
• CSI: Terimakasih telah menghubungi BPJS Ketenagakerjaan, ada yang bisa saya
bantu? 

• • CE: Yes, I want to know about BPJS for Employment can you tell me? 
• • CI: Iya, saya ingin tahu mengenai BPJS Ketenagakerjaan, bisakah anda
memberitahu saya? 

• CSE: Well, BPJS for Employment is a Public Legal Entity of PT Jamsostek.

We provides social security program for employment such as: JKK
(Employment Injury Security), JKM (Death Security) and JHT (Old-Age
Security). 
To know more about us, please visit our website at
www.bpjsketenagakerjaan.go.id/en (for English page) or
www.bpjsketenagakerjaan.go.id for (for Bahasa Indonesia). 
• CI: BPJS Ketenagakerjaan merupakan Badan Hukum Publik dari PT Jamsostek
(Persero). Kami menyediakan  program jaminan sosial tenaga kerja yaitu: Jaminan
Kecelakaan Kerja (JKK), Jaminan Kematian (JKM) dan Jaminan Hari Tua (JHT). 
Untuk mengetahui lebih lanjut, silahkan kunjungi situs web kami di
www.bpjsketenagakerjaan.go.id/en (untuk halaman Bahasa Inggris) atau
www.bpjsketenagakerjaan.go.id (untuk Bahasa Indonesia). 

• • CE: Oo I see, anyway how do I register for BPJS membership? 

• • CI: Oo gitu ya.. boleh saya tahu cara daftar untuk keanggotaan BPJS? 

• CSE: Certainly, may I know your name? and your contact (phone & email). 
So, I'd like to confirm your name is ..... and your contact number is ..... your
email ..... is it correct? 
• CSI: Tentu saja, boleh saya tahu namanya? dan kontaknya (telepon & email). 
Baik, saya konfirmasi namanya ..... nomor kontaknya ..... emailnya ..... apakah
betul? 

• CSE: Well, there are 4 types of participation: Wage Recipient Worker, Non-
Wage Recipient Worker, Construction Service Worker, Indonesian Migrant
Worker. 
You may register based on your current employment status. 
• CSI: Baik, terdapat 4 jenis kepesertaan: Penerima Upah (PU), Bukan Penerima
Upah (BPU), Jasa Konstruksi (Jakon), Pekerja Migran Indonesia (PMI). 
Anda dapat mendaftar berdasarkan status pekerjaan saat ini. 

• • CE: Oh, and then how to proceed? 

• • CI: Oh, kemudian bagaimana memprosesnya? 
• CSE: Please visit our website at www.bpjsketenagakerjaan.go.id/en (for
English page) or www.bpjsketenagakerjaan.go.id for (for Bahasa Indonesia).
There is an information about how to register online, or you may visit our head
office at Plaza BPJAMSOSTEK 19th Floor, HR Rasuna Said Street, Kuningan,
Setiabudi. South Jakarta Selatan 12910. 
• CSI: Silahkan kunjungi situs web kami di www.bpjsketenagakerjaan.go.id/en (untuk
halaman Bahasa Inggris) atau www.bpjsketenagakerjaan.go.id (untuk Bahasa
Indonesia). Terdapat info mengenai cara daftar online, atau dapat mengunjungi
kantor pusat kami di Plaza BPJAMSOSTEK Lantai 19, Jl. H.R. Rasuna Said,
Kuningan, Setiabudi. Jakarta Selatan 12910. 

• • CE: Alright, then. 

• • CI: Baiklah kalau begitu. 

• CSE: Is there anything else, Sir/Madam? 

• CSI: Apakah ada yang lainnya, Pak/Bu? 

• • CE: No, thanks. I think it's clear enough. 

• • CI: Tidak, terima kasih. Saya rasa cukup jelas. 

• CSE: Well, then. Thank you for contacting BPJS, have a good day. 
• CSI: Baik, terima kasih telah menghubungi BPJS, selamat siang. 

:) 

Outbound Call Exercise Script 

• CSE: Customer Service English

• CSI: Customer Service Indonesia
• • CE: Customer English
• • CI: Customer Indonesia

www.bpjsketenagakerjaan.go.id/en  &  www.bpjsketenagakerjaan.go.id  

• CSE: Good afternoon, my name is ..... from BPJS for Employment. May I
speak with Mr/Ms ..... please? 
• CSI: Selamat siang, nama saya ..... dari BPJamsostek. Bisa bicara dengan
Bapak/Ibu ..... ? 

• • CE: Yes, it's me. 

• • CI: Iya, itu saya. 

• CSE: Well, I'd like to follow up about your status of BPJS for Employment
participant registration. How is it? 
• CSI: Baik, saya ingin menindaklanjuti mengenai status registrasi kepesertaan
BPJamsostek. Kira-kira bagaimana? 

• • CE: Yes, I have registered successfully and now I have a BPJS card. 
• • CI: Iya, saya sudah berhasil registrasi dan sekarang saya punya kartu BPJS. 

• CSE: Indeed, thank you for the information Mr/Ms ..... have a good day. 
• CSI: Baik, terima kasih atas informasinya Bapak/Ibu ..... selamat siang. 

:)

Time and Date 

Your answer

Caller's Name

Your answer

Caller's Phone

Your answer

Caller's E-mail

Your answer

Notes

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ESQ BPJS Ketenagakerjaan
Vocabulary Exercise  
Poin total90/100

This form is intended for CS English Learning Purpose: 

Social Security Administrative Body (BPJS) For Employment / Health 

Your Name: 

Aditya Fiesta

Ashari Fachrizal

Dedi Eriansyah Putra

Fajri Rahmadiansyah

Lahvem Alginda

Putri Prabawati S

Randy Neldiansyah

Reza Fitrah R

Rini

Rizki Satria

Veri Firmansyah

..T..

Reading Exercise..

Before reading 
Do the preparation task first. Then read the text and do the exercises. 

1. To think carefully about something. 

5/5

to adapt

to explore

to consider

to ensure

uncertain

the positives

development

an employee

2. To change your behaviour for new conditions. 

5/5

to adapt

to explore

to consider

to ensure

uncertain

the positives

development

an employee

3. To look into or discuss something in detail. 

5/5

to adapt
to explore

to consider

to ensure

uncertain

the positives

development

an employee

4. A worker. 

5/5

to adapt

to explore

to consider

to ensure

uncertain

the positives

development

an employee

5. The good things about something. 

5/5

to adapt

to explore

to consider

to ensure

uncertain

the positives

development
an employee

6. Unsure, unclear, unknown. 

5/5

to adapt

to explore

to consider

to ensure

uncertain

the positives

development

an employee

7. To make sure something happens. 

5/5

to adapt

to explore

to consider

to ensure

uncertain

the positives

development

an employee

8. change, growth or progress.

···/5

to adapt

to explore
to consider

to ensure

uncertain

the positives

development

an employee

Reading text: A conference program 

MORNING PROGRAM 

9.00–9.30: Conference opening by Dr. Jon Martinez. 

9.30–10.45: Management styles with Helena Clark. 

Consider the different management styles and how you can adapt yours to suit your
team. 

9.30–10.45: Giving feedback with Amelia Novak. 

Explore the different ways to give feedback to maximize development. 

9.30–10.45: Managing change with Akira Yoshida. 

Help your employees deal with change and to see the positives change can bring. 

10.45–11.15: Coffee break. 

11.15–12.30: Using storytelling in leadership communication with Antoine

Martin. 
Sometimes, the best way to communicate with your team is by telling stories. Find
out how to do this in this workshop. 

11.15–12.30: Leading small businesses with Cheng Wei. 

How is leading small businesses different and how can leaders of small businesses
bring success to their team? 
11.15–12.30: Leading in uncertain times with Omar Abboud. 
Uncertainty can affect the success of your team. Learn to bring confidence to your
team in a time of uncertainty. 

AFTERNOON PROGRAM 

12.30–2.00: Lunch. 

2.00–3.15: Managing international projects with Alisa Petrov. 

Consider how to ensure successful intercultural communication in your international
teams. 

2.00–3.15: Developing creative thinking in your team with Mariana Silva. 

How can you get your team to think more creatively? Explore the different ideas that
can help your team see things in a new way. 

2.00–3.15: Conflict management with Tracy Edwards. 

Conflict can create problems in your team, but managing conflict well can bring about
development. Learn how to manage conflict in this workshop. 

3.15–4.15: Group discussions. 

4.15–5.00: Conference closing by Dr Grace Moloney. 

Task 1: Are the sentences true or false? 

1. Helena Clark thinks that we should know our own management style and
not change it. 

5/5

True

False

2. Amelia Novak believes that we should give feedback to help our employees
get better at what they do.
0/5

True

False

3. Akira Yoshida will focus on the problems with change.

5/5

True

False

4. Cheng Wei believes that leading small businesses is different from leading
big ones. 

5/5

True

False

5. Omar Abboud thinks that when your team doesn’t feel sure about the things
happening around them, it can cause problems.

5/5

True

False

6. Tracy Edwards believes that conflict is bad and you should not let it happen
in your team.

5/5

True

False

Task 2: Choose the correct answer. 

1. Being positive and patient will help employees ………………………………

change.
5/5

think

deal with

manage

give

tell

explore

2. Team leaders should consider how they ………………………………

feedback to motivate their team.

5/5

think

deal with

manage

give

tell

explore

3. Marketing experts say your brand should ……………………………… a

story.

5/5

think

deal with

manage

give

tell

explore

4. Team members should be encouraged to solve problems together and

……………………………… creatively. 
5/5

think

deal with

manage

give

tell

explore

5. Talking about plans with a colleague can help to

……………………………… ideas. 

5/5

think

deal with

manage

give

tell

explore

6. It is important that people know how to ……………………………… conflict

at work. 

5/5

think

deal with

manage

give

tell

explore
Discussion: 

Which of the conference sessions would you attend? Why? 

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