DAFTAR ISI

BAB I.......................................................................................................................1
PENDAHULUAN..................................................................................................1
1.1 Latar Belakang.................................................................................1
1.2 Perumusan Masalah.........................................................................6
1.3 Tujuan Penelitian.............................................................................6
1.4 Manfaat Penelitian...........................................................................6
1.4.1 Manfaat Teoritis...................................................................6
1.4.2 Manfaat Praktis....................................................................6

BAB II.....................................................................................................................8
KAJIAN PUSTAKA .............................................................................................8
2.1 Landasan Teori.................................................................................8
2.1.1 Akreditasi Puskesmas...........................................................8
2.1.2 Pelayanan...........................................................................11
2.1.3 Mutu Pelayanan Kesehatan................................................13
2.1.3.1 Pengertian Mutu.....................................................13
2.1.3.2 Dimensi Mutu.........................................................14
2.1.4 Kepuasan Pasien....................................................................16
2.2 Tinjauan Peneliti Terdahulu...........................................................18
2.3 Kerangka Konseptual dan Hipotesa...............................................20
2.3.1 Kerangka Konseptual.........................................................20
2.3.2 Hipotesa..............................................................................21

BAB III..................................................................................................................22
METODE PENELITIAN....................................................................................22
3.1 Jenis Penelitian...............................................................................22
3.2 Populasi, Sampel Dan Teknik Pengambilan Sampel.....................22
3.3 Lokasi Dan Waktu Penelitian.........................................................23
3.4 Variabel Penelitian.........................................................................23
3.4.1 Identifikasi Variabel...........................................................23
3.4.2 Definisi Operasional...........................................................23
3.5 Instrumen Penelitian.......................................................................26
3.5.1 Instrumen Penelitian...........................................................26
3.5.1.1 Validitas.................................................................27
3.5.1.2 Reliabilitas..............................................................28
3.6 Jenis dan Metode Pengumpulan Data............................................29
3.6.1 Data Primer........................................................................29
3.6.2 Data Sekunder....................................................................30
3.7 Pengolahan dan Teknik Analisis Data...........................................30
3.7.1 Editing................................................................................30
 3.7.2 Coding................................................................................31
3.7.3 Entry...................................................................................31
3.7.4 Analisis Data......................................................................31
3.7.4.1 Analisis Univariat...................................................31
3.7.4.2 Analisis Bivariat.....................................................31

DAFTAR PUSTAKA...........................................................................................33