PERTEMUAN KE 1
1
SISTEM PENILAIAN
KOMPONEN PENILAIAN
Kriteria Penilaian, meliputi:
Absen = 15 % ---> 15
Quis = 15 % ---> 15
Tugas = 25 % ---> 25
UTS = 20 % ---> 20
UAS = 25 % ---> 25
Standar konversi nilai yang direncanakan:
A = 85 - 100
AB = 80 - 84
B = 75 - 79
BC = 70 - 74
C = 60 - 69
D = 50 - 59
E = 0 - 49
Maksimal ketidakhadiran 6 pertemuan.
PENDAHULUAN/PENGANTAR TEKNIK INDUSTRI 2
PERTEMUAN KE SATUAN ACARA PERKULIAHAN (SAP)
01 (25-09-2018) Pendahuluan
02 (02-10-2018) Total Quality Control Bagian 1
03 (09-10-2018) Total Quality Control Bagian 2
04 (16-10-2018) Pengendalian Kualitas Statistik Bagian 1
05 (16-10-2018) e- learning Pengendalian Kualitas Statistik Bagian 2
06 (23-10-2018) Peta Kontrol Atribut Bagian 1
07 (30-10-2018) Peta Kontrol Atribut Bagian 2
(12-24 Nop. 2018) UJIAN TENGAN SEMESTER (UTS)
4
SISTEM PENGENDALIAN
PENGENDALIAN DIPERLUKAN AGAR DAPAT
MENCAPAI SASARANNYA DENGAN BAIK DAN
PENYIMPANGANNYA TIDAK TERLALU JAUH
SISTIM PENCATATAN HASIL DARI WAKTU KE
WAKTU
SISTIM PERBANDINGAN HASIL YANG DICAPAI
DENGAN SASARAN YG TELAH DITENTUKAN
SISTIM KORELASI TERHADAP :
SASARAN YG TELAH DITENTUKAN
KEGIATAN DALAM MENCAPAI SASARAN
TERSEBUT
5
ARTI DAN TUJUAN PENGENDALIAN
• ARTI : PROSES ANALISIS PERSOALAN DAN ANALISIS
KEPUTUSAN
• TUJUAN : UNTUK MENEMUKAN PENYIMPANGAN
DARI APA YANG HARUS DICAPAI, MENEMUKAN
SEBAB YANG MENIMBULKAN PENYIMPANGAN DAN
MENGAMBIL KEPUTUSAN UNTUK MENGADAKAN
KOREKSI
6
EVOLUSI MANAJEMEN/PENGENDALIAN MUTU (1)
PENINGKATAN PENINGKATAN
REDUKSI BIAYA
KUALITAS PRODUKTIVITAS
UTILISASI
REWORK
DELAY
PENINGKATAN
DAYA SAING
PERTUMBUHAN
USAHA
PERLUASAN LAPANGAN
KERJA
TOKOH PENGENDALIAN KUALITAS DAN DEFINISINYA (4)
IV. JOSEPH M. JURAN: TRILOGI MUTU
TRILOGI MANAJEMEN MUTU:
• Penentuan segmen pasar;
• Pemenuhan kebutuhan konsumen;
• Pengembangan karakterisrtik QUALITY
produk sesuai dengan keinginan
PLANNING
konsumen;
• Pengembangan proses yang dapat
menghasilkan karakteristik
produk;
• Transfer rencana operating
forces.
• Teknik operasional & aktivitas untuk menjaga mutu produk atau jasa yang
akan memuaskan kebutuhan tertentu (ANSI ZI.7 1971);
• TQC: sistem efektif untuk mengintegrasikan upaya pengembangan mutu,
penjaminan mutu, dan perbaikan mutu dari berbagai kelompok dalam
organisasi sehingga memungkinkan pemasaran, rekayasa, produksi, dan
layanan pada tingkat minimum untuk memuaskan kebutuhan konsumen
(customer satisfaction) secara penuh.
TOKOH PENGENDALIAN KUALITAS DAN DEFINISINYA (5)
TRILOGI MANAJEMEN MUTU
FILOSOFI CROSBY:
Kualitas didefinisikan sebagai kesesuain terhadap;
Sistem untuk menjaga mutu: prevention (Off-line
Quality Control);
Standar perfomansi: bebas cacat (zero defect);
Pengukuran mutu: harga dari ketidaksesuaian.
TOKOH PENGENDALIAN KUALITAS DAN DEFINISINYA (7)
VI. ARMAND V.
FEIGENBAUM: TQC
MANUFACTURING SUPERVISION
FUNCTIONAL TEST
MANUFACTURING
Control) = Konsep
INTALLATION &
ENGINEERING
ENGINEERING
PURCHASING
horisontal lintas divisi
MARKETING
SHIPPING
SERVICE
fungsional organisasi
ISO 9000
KOMPONEN:
11. Inspection, Measuring & Test
1. Management Responsibility
Equipment
2. Quality System 12. Inspection & Test Status
13. Control of non conforming
3. Contract Review
product
14. Corrective & Prevention
4. Design Control
Actions
15. Handling, Storage, Packaging,
5. Document & Data Control
Preservation & Delivery
6. Purchasing 16. Control of Quality Records
7. Customer Supplied Product 17. Internal Quality Audits
8. Product Identification &
18. Training
Traceability
9. Process Control 19. Servicing
10. Inspection & Testing 20. Statistical Techniques
ISO 9000:2000: PROMOTING CONTINUOUS IMPROVEMENT
ISO 9000:
• ISO 9000: a set of quality management standards.
• Tujuan: to facilitate international trade by providing a single set of standards
that people everywhere would recognize and respect.
• Struktur: 9001:2000
Has 5 sections
More compatible to ISO 14000
• Dasar: 8 prinsip manajemen kualitas
1. Focus on your customers
2. Provide leadership
3. Involve your people
4. Use a process approach
5. Take a systems approach
6. Encourage continual improvement
7. Get the facts before you decide
8. Work with your suppliers
ISO 9000:2000: A PROCESS BASED APPROACH
C D
A P
Quality management (system) structure
Management Responsibility
Resource Management
Process Management
Supplier Customer
Input Processes Output
Actions of measurement, evaluation, and improvement
P A
D C
8 PRINSIP MANAJEMEN MUTU (1)
NO PRINCIPLE EXPLAINATION
1. Focus on your Organizations rely on customers. Therefore:
customers Organizations must understand customer needs.
Organizations must meet customer requirements.
Organizations must exceed customer expectations.
2. Provide Organizations rely on leaders. Therefore:
leadership Leaders must establish a unity of purpose and set the
direction the organization should take.
Leaders must create an environment that encourages
people to achieve the organization's objectives.
3. Involve Organizations rely on people. Therefore:
your Organizations must encourage the involvement of people at all
people levels.
Organizations must help people to
develop and use their abilities.
4. Use a process Organizations are more efficient and when they use a process
approach approach. Therefore:
Organizations must use a process approach to manage
activities and related resources.
8 PRINSIP MANAJEMEN MUTU (2)
NO PRINCIPLE EXPLAINATION
5. Take a Organizations are more efficient and effective when they use a
systems systems approach. Therefore:
approach Organizations must identify interrelated processes and treat
them as a system.
Organizations must use a systems approach to manage their
their interrelated processes.
6. Encourage Organizations are more efficient and effective when they
continual continually try to improve. Therefore:
improvement Organizations must make a permanent commitment to
continually improve their overall performance.
7. Get the facts Organizations perform better when their decisions are based
before you on facts. Therefore:
decide Organizations must base decisions on the analysis of factual
information and data.
8. Work Organizations depend on their suppliers to help them create
with your value. Therefore:
suppliers Organiz1ations must maintain a mutually beneficial relationship
with their suppliers.
ISO 9000:2000
• ISO 14000:
Kumpulan standar yang menyajikan model uniform untuk sistem
manajemen lingkungan;
Model “continuous improvement”
• Famili ISO 14000:
ISO 14001 : Spesifikasi untuk sistem manajemen lingkungan
ISO 14010 – 14015 : Audit lingkungan dan aktivitas terkait
ISO 14020 – 14024 : Environmental Labelity
ISO Guide 64 : Spesifikasi produk
• Cakupan:
Komitmen dan kebijakan
Perencanaan
Implementasi & operasi
Pengukuran & evaluasi
Review & perbaikan
Dimensi Kualitas Produk (Garvin, 1987)
• Akurasi
• Ketepatan Waktu
• Kelengkapan
• Keramahan dan perhatian
• Antisipasi kebutuhan konsumen
• Estetika
• Reputasi
SEKIAN DAN TERIMA KASIH