Ji-Koutei Kanketsu (JKK) Dandori and Reflection

Pekerjaan Pengaturan Transportasi untuk Acara Konvensi Tahunan Sales

Dalam 2 bulan mendatang, perusahaan tempat Anda bekerja akan mengadakan acara konvensi sales tahunan untuk memahami kondisi pemasaran di masa
Latar Belakang

Covid-19,serta strategi dan arahan TMC Sales untuk mengatasi situasi pemasaran tsb.
Rencananya ada 40 peserta konvensi dari 40 negara yang akan datang ke Indonesia.
Anda di tunjuk oleh perusahaan sebagai koordinator PIC untuk melakukan pengaturan Transportasi selama acara konvensi tersebut meliputi :
1. Pelayanan Transportasi peserta konvensi dari Airport menuju Hotel
2. Pelayanan Transportasi peserta konvensi dari Hotel ke Lokasi Acara (Karawang#3)

JKK Dandori 1-3 Eval. JKK Dandori Reflection

•Siapa customer Anda ? - Customer saya adalah tim Sales yang akan datang ke acara konvensi tahunan
(1)
Tetapkan
Tujuan
•Apa tugas/kontribusi Anda di pekerjaan ini?
- Tugas saya untuk mendukung tim Sales agar merekaa mudah memahami kondisi sales saat ini dan mendapatkan arahan
dari TMC. Saya bertugas / berkontribusi untuk menyediakan layanan transportasi selama acara konvensi. O - Overall I can support the transportation at the event, majority of the customers and stakeholders are satisfy

Pekerjaan
•Apa yang diinginkan oleh customer ? - tim Sales ingin datang ke acara konferensi tepat waktu, nyaman dan siap mengikuti konferensi.

(2)
Tetapkan • Level target apa yang ditetapkan agar mencapai tujuan
pekerjaan ( secara terukur dan kapan)
- Menjamin agar layanan transportasi selama even konferensi (Dec 2020) dapat berjalan dengan lancar 100% sesuai
dengan rencana yang ditetapkan oleh panitia. O - At the event date, it was 100% service based on time
Target
(3)
Tetapkan •Produk barang / jasa apa yang harus dipenuhi agar dapat
mencapai target?
- Konfirmasi pemilihan layanan transportai dan titik jemput tiap peserta (dari Airport ke Hotel)
- Konfirmasi kepastian jadwal bis dan titik penjemputan (dari hotel menuju Krw lokasi acara) r - 3 participants did not use Car service and hotel need to charge the fee
- 2 bus came on time, however, there was one bus that arrived at not the same time
Output
JKK Dandori 4-6

N-45 days N-20 Days N-7 Days N A Issue

1 3 participants did not use hotel service and hotel had to charge the fee Cause based on JKK thinking
Process of urgent confirmation does not exist
Stakeholders Invitation Transportation confirmation Event date Transportation
Participant did not aware of transportation detail confirmation
Car/Bus A
Invitation Car reservation Bus reservation Bus to Company Company to Hotel Next Action:
confirmation Add urgent case
Confirmation come in last minutes and participant did not open e mail during travelling
Own confirmation process
Receive flight Receive hotel Lead participant Check total participant
compa Our Team Send Invitation
info./gather/send
Bus Reserve
confirmation to event OKKKK No proper process to confirm in case of Urgent change Direct confirmation through
(4) ny mobile phone and e mail
Identifikasi
Proses Affi liat
Management Receive and
proceed PIC and 1 Receive
r
Window
Kerja es Confirm flight confirmation
2
booking /Go based on Wait at B 2 bus arrived the company in not the same time Cause based on JKK thinking
Participant Arrive the event Wait at meeting point
appoint meeting point Process OK
Receive flight Call/Check total Route difference Judgment criteria OK
Hotel Staff OK
info./Confirm Car Participant Necessary things : difference > Should have
A Driver change route during the commuting monitor of traffi c information during communting
Contact service Confirm reservation
Bus
Bus Driver Waiting Pickup Drive to Company Drive to Hotel One Received update accident information from radio

(5) Identify 1
Judgment 1) Participant can meet Car service based on planning time
2) 2 Participant arrive and go back based on Time schedule O
Criteria

N-45 days N-20 Days N-7 Days N

A
Invitation Transportation confirmation Event date Transportation Next Action:
Car/Bus Ensure Contact details
Invitation Car reservation Bus reservation Bus to Company Company to Hotel perference from participant
confirmation
A (By Message, Line or any
Information - Conference - Flight information - Total participant - Car number B - Participant list
detials - Name of Guest No. - Driver name
application)
- e mail list of stakeholders - Meeting point

(6) Tools - E mail - Summary of flight - Confirmation - Confirm Letter - Check list sheet
- Format to fill document
Tentukan
Hal-hal
in flight
information
- Driver Telephone
r B Next Action:
Include traffic information
yang - Participant telephone
monitor to bus
penting
Ability - English writing - Communication - English writing - Communication skill
skill skill skill

Point to keep - Many of flight - Some participants

in mind revises when are late or lost due to
close to the use other car by
event themselves

file:///conversion/tmp/activity_task_scratch/678574685.xlsx
 D-66 D - 65 D - 64
Stakeholder
Problem Identification Discussion

Gathering Data Data Identified Engine

Intern from Appsheet Processing with most cokotai

DPH & SH

Staff

LH

Member

D-66 D - 65
Stakeholder
Problem Identification

Intern Gathering Data Data

from Appsheet Processing

DPH & SH

Information

Staff

LH

Member
 D - 63 D - 62 D - 61
Discussion Brainstorming

Propose Study and Genba Data Processing

Approve

Provide Necessary
Data

D - 64 D - 63 D - 62

Discussion Brainstorming

Identified Engine Study and Genba

with most cokotai
Approval

Provide Necessary
Data
 D - 59 D - 57 D - 50

Identified Possible Discussion

cause

Create new design

system and
discussion

D - 61 D - 59 D - 57

Brainstorming Trial

Identified Possible
Data Processing cause

Create new
design system
and discussion

Discussion
 D - 47 D - 46 D - 35

Identified Root Create New

Nemawashi
Cause Machine Design

D - 50 D - 47 D - 46

Trial

Identified Root Create New

Cause Machine Design
 D - 32 D - 18 D-4

Create Final
Revision Proposal
Machine Design

D - 35 D - 32 D - 18

Create Final
Nemawashi Revision
Machine Design
 N-45 days N-20 Days N-7 Days

Stakeholders Invitation Transportation confirmation

Car/Bus
Invitation Car reservation Bus reservation
confirmation
Own
Receive flight Receive hotel
compa Our Team Send Invitation Bus Reserve
info./gather/send confirmation
ny

Management Receive and

Affi liat proceed PIC and 1 Receive
Window
es Confirm flight confirmation
Participant booking /Go based on
appoint me
Receive flight C
Hotel Staff
info./Confirm Car
Contact service Confirm reservation
Bus
Bus Driver Wa
 D-0

Approval

D-4 D-0

Proposal Approval
 N-7 Days N

onfirmation Event date Transportation

Car/Bus
rvation Bus to Company Company to Hotel
confirmation

Receive hotel Lead participant Check total participant

serve
confirmation to event OKKKK

1 Receive
confirmation
Wait at 2
/Go based on Arrive the event Wait at meeting point
appoint meeting point
Call/Check total
OK
Participant
servation

Waiting Pickup Drive to Company Drive to Hotel

Ji-Koutei Kanketsu (JKK) Dandori and Reflection
Line Pareto Cyl. Block Pareto Current Condition
Job: Reduce Breakdown in Grafir CR Size Engine 1200
1000
60
50
There's no Engine Development to
prevent engine damage.
800 40
600 30
400 20
200 10
1. Cylinder Block Line has the most breakdown in all production Line with 1071 case
Background

0 0
2. 43 out of 1071 case produce by Grafir Cr.Size Engine within 1 year Cyl. Block Crank Cyl. Head Cam Shaft Assy GRAFIR ISPS 031 IWB 026 IMI 045
Shaft CR.SIZE

3. This breakdown can cause a line stop and overtime due to repair work Case Duration Case Duration

Based on data Apr 2022 -

March 2023 2810 Based on this pareto Cyl.Block line Based on this pareto Grafir. CR.SIZE
breakdown found produced the highest breakdown with engine has the highest breakdown
1071 case

JKK Dandori 1-3 Eval. JKK Dandori Reflection

1. Cylinder Block Production Line
•Who are the customers (including post-process) of this work 2. Quality
3. Operator
(1) Identify
the Purpose •For what purpose (what is our value to contribute to respond to 1. Reduce cost, time, and linestop that caused by engine breakdown O
customer?) 2.Safety for the operator that work in that area.

•What we want customer to be?

(2) Identify
the Target
•What level to achieve to purpose (How much and by when )
Qualitative and Quantitative O
(3) Identify
the Output
•What product/service to achieve the target?
1. Redesign the engine system
2. Replace with newer parts r
JKK Dandori 4-6

(4) Identify
work r
process

(5) Identify
Judgment O
Criteria

(6) Identify
Necessary r
things

file:///conversion/tmp/activity_task_scratch/678574685.xlsx