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ABSTRACT
The more developing times, the more human needs for an item, , consequently more and more
goods are produced, such as food and beverages. In the marketing and storage of these goods, paper
is usually required as a packaging medium. PT. Indah Kiat Pulp & Paper Tbk Serang Mill is one of
the largest paper mills in Indonesia, especially duplex paperboard in the paper mill section B. In the
manufacturing process, there are many problems, such as production defects
caused by machines, humans or the environment. From this research, during 2019
from January to December, 307.270 tonnes of duplex paperboard were produced
with a total of 976.555 tonnes of product defects with defect findings, namely
defect mark, streake and ridgest. As a result of these problems causing losses for
the company, to reduce losses and minimize customer complaints, I want to find
problems and solutions to the duplex paperboard production process. The purpose
of this final project is to provide suggestions for improvements to reduce defects
that most often appear in duplex paperboard products. By using the Six Sigma
method, improving it using 5 stages, namely DMAIC (Define, Measure, Analyze,
Improve, Control). After applying the Six Sigma method in this study,
conclusions and suggestions are obtained to improve the quality of the duplex
paperboard product, namely by carrying out the process of cleaning machines,
materials and checking or repairing on a scheduled basis, providing training and
re-learning so that there are no more mistakes and making purchases. raw
materials carefully and ensure that the raw materials are suitable for use.
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