PDF Service Supply Relationship
PDF Service Supply Relationship
Supply
Relationship
112090059 Reksa Nur Meiliza
112090060 Sela Amelinda
112090065 Rendy Renaldi
112090067 Martdetiara Dewi Kartika
112090068 M. Chandra
112090078 Intan Tresna Hartika
112090081 Dina Hanifarah
Supply Chain Management
•
Supply Chain Management adalah suatu
sistem yang menunjukkan bagaimana
pengiriman dari produk manufaktur sehingga
sampai ke konsumen akhir.
Suppliers
Recycling/ Remanufacturing
Custom
Process and
Product Manufacturing Distribution Retailing Customer
er
Design Service
Managing Uncertainly
Supplier delivery
performance
Manufacturing
reliability
Customer
Demand
Two-Level Bidirectional Service
Supply Relationship
Implikasi
Manajerial dari
Hubungan
•
Bidireksional
Hubungan
antara pelanggan dan
suplier menghasilkan
hubungan dua arah
merupakan
pokok dalam hal hubungan
pelanggan, beberapa
penelitian yang akan
dibuat akan menuntut
kepada penerapan untuk
manajemen.
Implikasi Manajerial dari Hubungan
Bidireksional (cont.)
•
Service supply relationship are hubs, not
chains
•
Service capacity is analogous to inventory
•
Customer supplied inputs can vary in quality
•
Facility Support Service (Property/Low
Importance)
• Equipment Support Service (Property/ High
Importance)
•
Employee Support Service (People/ Low
Importance)
• Employee Development (People/High
Importance)
•
Facilitator Service (Process/Low Importance)
•
Professional Service (Process/High Importance)