PROSES

IDENTIFIKASI

Oleh: KELOMPOK 2
Selly Mitsalina | 11170930000065
David Nopendra | 11180930000094
Farhan | 11180930000092
Pembahasan
01 Definisi dan Konsep Proses Identifikasi
Menjelaskan definis dan konsep proses idenifikasi dalam
Manajemen Proses Bisnis.

02 Tahap-Tahap Proses Identifikasi

Menjelaskan apa saja proses yang terjadi/dilakukan pada fase
proses identifikasi dalam Manajemen Proses Bisnis.

03 Perancangan Proses Arsitektur

Menjelaskan apa dan bagaimana rancangan proses arsitektur
pada fase proses identifikasi dalam Manajemen Proses Bisnis.

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Proses Identifikasi
Apa itu proses identifikasi?

3
 BPM Lifecycle

Proses Identifikasi merupakan

fase pertama pada siklus
hidup Manajemen Proses
Bisnis.

Artinya, fase ini merupakan

dasar/landasan kita untuk
melakukan perbaikan proses
bisnis yang ada.

Pada fase ini, kita perlu tahu

apa yang menjadi
masalah/hambatan pada
bisnis sehingga bisa
mempengaruhi outcome yang
kita terima dari customer.

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Proses Identifikasi? Mengapa?
WHAT?

1. Mengidentifikasi proses bisnis pada

organisasi/perusahaan.
2. Membuat prioritas berdasarkan kriteria yang
ditentukan.

WHY?

1. Memahami fungsi, visi, dan misi

organisasi/perusahaan.
2. Memaksimalkan nila/value dari penerapan
Manajemen Proses Bisnis.

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 Proses Identifikasi
Bagaimana langkah melakukan proses identifikasi?

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 Langkah-Langkah Proses Identifikasi

Step Step

The Designation Phase The Evaluation Phase

Memprioritaskan proses berdasar
1. Memetakan proses pokok
pada:
(process enumeration).
1. Importance
2. Mendefinisikan ruang
2. Disfunction
lingkup proses (process
3. Feasibility
scoping).

Process Prioritized Process

Architecture Portfolio
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 Process Enumeration

Process Architecture

Core processes
Sales (lead-to-quote, quote-to-order, order-to-cash)
Direct procurement (supplies replenishment)
…

Support processes
Indirect procurement (parts replenishment,
operational resources replenishment…)
HR (policies update, recruitment, induction,
probation…)
…

Management processes
Suppliers management (suppliers planning,
suppliers acquisition…)
Logistics management (logistics planning, logistics
controlling…) Gambar: arsitektur proses
… 8
 Management processes Sign
provide direction, rules and Contracts
practices
Establish
Sourcing Plan
Evaluate
Vendors
Procedure Vendors
Process

Core processes
Fill Order Process
generate value as they
are directly linked to Receive Approve Deliver
Fill Order
external customers Order Order Order

Reorder
Supplies
Support processes provide
Stock Process Order
resources to be used by other Supplies Supplies
processes
Receive
Supplies

Gambar: hubungan antara management, core, dan

support process

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 Process Scope

Value Chain Model

Gambar:value chain core process

Processes are interdependent 
insights into interrelations required

Specialization:
general – special product/service

Horizontal:
upstream – downstream
processes and their value chains

Vertical:
Gambar:value chain core process
main processes – sub-processes
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 (Lanjt….) Process Scope

Pedoman untuk mengidentifikasi batas

horisontal dalam rantai nilai, yaitu:
Gambar:value chain support process
1. Perubahan objek bisnis utama dalam
proses.
2. Perubahan rincian objek bisnis utama.
3. Perubahan frekuensi / waktu.
4. Perubahan pada hasil / resolusi /
sasaran antara.

Gambar:value chain management process

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Typical artifacts for vertical scoping

Value chains
Chains of processes. Stay at a high level. Rule of thumb: 3-7 processes
• Procure-to-service, Risk management

(Root/Main) Processes
Build up value chains and affect each other. They are abstract
• Lead-to-quote, Quote-to-order, Order-to-cash

Subprocesses Typical focus of Process enumeration

Build up processes. They are detailed, involve multiple activities and can be layered on different levels of
abstraction (i.e. sub-subprocesses)
• Order shipment, invoicing

Process tasks
Build up processes and sub-processes. They are atomic and performed by human beings, IT systems or
equipment
• Approve invoice
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Alternative: process architecture – groups
Consultancy Firm
Manage Firm
1.1 1.2 1.3 1.4 1.5
Management Plan the Govern the (Re)design Develop Methods Change the
processes Business Business Processes & Standards Business

Expanded
Relate to Clients
Core 2.1 2.2 2.3 2.12 process group
Optimize Develop Raise Awareness Evaluate Client
processes Stakeholder Service Offerings of Services Solution Delivery
Relationships

Optimize Portfolio Deliver Solutions

2.4 2.5 2.6 2.7 2.8
Plan Delivery of 2.13 Deliver Provide
Gain Initiative Deliver Business
Service to Service Adjust Portfolio Infrastructure Professional
Commitment System Solutions
Corp. Solutions Services

Optimize Solutions
2.9
Operate 2.10 2.11
Infrastructure & Retire Solutions Support Users
Business Systems

Support Firm
3.1 3.2 3.4 3.6
Support 3.3 3.5
Provide Expert Provide HR Acquire Goods & Provide Working
Provide IT Tools Obtain Financial
processes Advice & Capabilities Services Facilities
Services
Knowledge

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Prioritization

1. Importance
Which processes have greatest impact on the organization‘s
strategic objectives?
2. Health (or Dysfunction)
Which processes are in deepest trouble?
3. Feasibility
Which processes are most susceptible to successful process
management?

Prioritized process portfolio

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Designation via reference models

A reference model is used as a template to design the

process architecture

Examples:
• Information Technology Infrastructure Library (ITIL)
• Supply Chain Operations Reference Model (SCOR)
• Process Classification Framework (PCF)
• Control Objectives for Information Technology (COBIT)
• Value Reference Model (VRM)
• Voluntary Interindustry Commerce Solutions (VICS)
• eTOM Business Process Framework
• Performance Framework
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Example: APQC Process Classification Framework
(PCF)
• Industry-neutral enterprise model
• Open standard for benchmarking
• Four levels
• Categories
• Process group
• Process
• Activity

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APQC PCF Overview

Categor
y

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APQC Classification Framework

Group

Activity

Process
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APQC Classification Framework
Available industry sectors:
• Aerospace & Defense
• Automotive
• Banking
• Broadcasting
• Consumer Electronics Just released
• Consumer Products
• Education
• Electric Utilities
• Petroleum Downstream
• Petroleum Upstream
• Pharmaceutical
• Retail
• Telecommunications

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 Process Architecture

Rancangan Arsitektur Proses

Gambar: arsitektur proses perusahaan asuransi

LEVEL 1

Gambar:arsitektur proses univeritas 20

 Process Architecture

Rancangan Arsitektur Proses

Gambar: arsitektur prose wholesaler

LEVEL 2

Gambar:arsitektur proses univeritas 21

Gambar: arsitektur proses hirarki Gambar:arsitektur proses hirarki
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 Gambar: arsitektur proses level 1 Gambar:arsitektur proses level 2

Gambar: arsitektur proses level 3 Gambar: arsitektur proses level 4 23

Thank You
For Your Attention and Participation
Questions and Answers
Questions and Answers