TelkomPCCbdg

@TelkomPCC
www.telkompcc.co.id
@TelkomPCCbdg
TelkomPCC
TelkomPCC
Product Catalogue 2016/2017
“Your ICT & Management Solution Partner”

TelkomPCC
Jl. Gegerkalong Hilir No. 47
Bandung 40152 Indonesia
Phone: +62 22 2007891 / 2005180
www.telkompcc.co.id
Fax: +62 22 2007852
E-mail: marketing@telkompcc.co.id
CATEGORY about
TelkomPCC

01 ABOUT TELKOMPCC .................................................................................................................... PAGE 02

02 TELKOMPCC SERVICES ............................................................................................................... PAGE 03
03 CERTIFICATION PROGRAM ........................................................................................................ PAGE 04
04 DATABASE ....................................................................................................................................... PAGE 33 Sebagai perwujudan dedikasi PT. Telekomunikasi Sertifikasi merupakan salah satu cara untuk
05 COMPUTER NETWORKING AND SYSTEM ADMINISTRATION ........................................ PAGE 44 Indonesia, Tbk (PT. TELKOM) terhadap pendidikan, menyiapkan dan mengakui kompetensi SDM.
06 OPERATING SYSTEM .................................................................................................................... PAGE 52 dan melalui Yayasan Pendidikan Telkom (YPT), maka Dengan adanya sertifikasi tersebut, ada banyak
07 PROGRAMING, WEB, AND MOBILE TECHNOLOGY ............................................................ PAGE 57 pada tanggal 15 Agustus 2008 didirikan Telkom manfaat yang bisa dipetik, antara lain :
08 MICROSOFT OFFICE ..................................................................................................................... PAGE 61 Professional Development Center (Telkom PDC) dan Ø Membantu untuk menunjukkan pada
09 CREATIVE MULTIMEDIA .............................................................................................................. PAGE 65 Te l k o m P r o f e s s i o n a l C e r t i f i c a t i o n C e n t e r stakeholder bahwa bisnis Anda bekerja
(TelkomPCC) pada tanggal 24 Agustus 2012. dengan efektif.
10 GEOGRAPHIC INFORMATION SYSTEM .................................................................................. PAGE 67
Ø Proses yang harus dilakukan seseorang
11 IT AUDIT, GOVERNANCE & SECURITY .................................................................................... PAGE 69
Untuk meningkatkan layanan maka dilakukan sebelum memperoleh sertifikasi juga
12 DATA CENTER ................................................................................................................................. PAGE 77 penggabungan antara Telkom PDC dan TelkomPCC memastikan bahwa Anda secara terus
13 QUALITY MANAGEMENT ............................................................................................................ PAGE 79 menjadi Telkom Professional Certification Center menerus meningkatkan dan memperbaiki
14 PROJECT MANAGEMENT ............................................................................................................ PAGE 83 (TelkomPCC) pada tanggal 1 Maret 2016. TelkomPCC aktivitas bisnis Anda.
15 EXECUTIVE DEVELOPMENT PROGRAM ................................................................................ PAGE 86 berada dibawah pengelolaan Telkom Foundation Ø Assessment yang terus menerus
16 MOBILE & WIRELESS TELECOMMUNICATION .................................................................... PAGE 90 untuk melaksanakan fungsi sebagai pusat meningkatkan tanggung jawab staf,
17 SAP E-ACADEMY ........................................................................................................................... PAGE 94 sertifikasi sekaligus menjadi Knowledge Center komitmen dan motivasi.
18 ENGLISH COURSE ......................................................................................................................... PAGE 97 dalam mengembangkan produk-produk sertifikasi Ø Meningkatkan performansi secara
di bidang ICTM. Selain produk sertifikasi tersebut, keseluruhan, mengurangi ketidakpastian dan
19 CORPORATE SOCIAL RESPONSIBILITY & COMMUNITY DEVELOPMENT .................... PAGE 99
TelkomPCC mengelola : memperluas peluang pasar.
20 MARKETING ................................................................................................................................... PAGE 103
1. LSP TPCC Ø Sebagai individu, sertifikasi merupakan bukti
21 SUPPLY CHAIN MANAGEMENT ................................................................................................ PAGE 106
2. Badan sertifikasi CIQS keahlian Anda pada bidang yang Anda tekuni.
22 PUBLIC RELATION DEVELOPMENT ......................................................................................... PAGE 110 3. CCDP Program
23 HUMAN CAPITAL MANAGEMENT ............................................................................................ PAGE 114 4. LSP Telecommunication Indonesia

1 2
 TelkomPCC
Product Catalogue

ICT Training
2016/2017
Public
01 Training
Business
& Management Training

02
Accreditation
Body CIQS 2000 TelkomPCC TELKOM
CERTIFICATION
Vocational
03 Program ccdp program

Pearson Vue

Certiport
Testing Center
TelkomPCC 04 LSP Telecommunication
Indonesia
Services
LSP TPCC

ICT & Management

MICE
Consultation
05 & Total Solution
Hardware Reseller

Software Reseller

3 4
LSP
TI C

TEKNISI INSTALASI FIBER OPTIC (TIFO) CIQS 2000

OVERVIEW OVERVIEW

LSP TPCC adalah lembaga sertifikasi profesi di bidang Teknisi Instalasi Fiber Optik (TIFO) yang memiliki lisensi dari
Badan Nasional Sertifikasi Profesi (BNSP). Teknisi instalasi fiber optik merupakan bidang profesi yang sedang
berkembang dan harus dikembangkan lebih lanjut karena hampir seluruh komunikasi internet baik dalam lingkup
kecil, lingkup dalam kota, lingkup antar kota bahkan antar negara dan benua menggunakan sistem komunikasi fiber
optik.
Standar Sistem Mutu Jaringan Akses Telekomunikasi (TPCC CIQS 2000:2009) merupakan suatu pedoman sistem
mutu yang diperuntukan bagi organisasi pengelola Cable Implementation Quality System (ClQS) dalam membangun,
mengoperasikan, dan memelihara jaringan akses PT. Telekomunikasi Indonesia, Tbk. Dengan menggunakan standar
yang berlaku di Telkom.

BOOTCAMP PENYUSUNAN DOKUMEN AUDIT SISTEM MUTU

COURSE SCHEME OBJECTIVE TelkomPCC CIQS 2000 : 2009 TelkomPCC CIQS 2000 : 2009
Ÿ Menerapkan Prosedur Kesehatan, Keselamatan, Sertifikasi TIFO ini dilaksanakan untuk mengukur
dan Keamanan Kerja (K3) kompetensi seseorang dalam melaksanakan COURSE OUTLINE Setelah proses Bootcamp dilalui, peserta yang
Ÿ Menerapkan Pengetahuan Tentang Istilah-Istilah instalasi fiber optik indoor dan outdoor di darat, Latar Belakang menjadi perwakilan perusahaan masing-masing
Fiber Optik tidak mencakup instalasi yang lain seperti instalasi Scope of Work diberikan waktu untuk menyelesaikan dokumen
Ÿ Menerapkan Pengetahuan Mengenai Jenis-Jenis komunikasi wireless, satelit, dan kabel laut. Pengertian TelkomPCC CIQS System Mutu TelkomPCC CIQS 2000 : 2009
Kabel Fiber Optik Tahapan TelkomPCC CIQS Perusahaan terkait yang kemudian akan
Klausul TelkomPCC CIQS 2000 : 2009 dilaksanakan audit eksternal.
Ÿ Mengoperasikan Power Meter PREREQUISITE
Ÿ Melaksanakan Penyambungan Fiber Optik 1. Minimal lulus Sekolah Menengah Kejuruan dan Struktur Dokumen TelkomPCC CIQS 2000 : 2009
Dengan Fusion Splice sederajat. Metode Penulisan Dokumen
Ÿ Mengoperasikan OTDR (Optical Time Domain 2. Tidak ada persyaratan pelatihan khusus. Audit Mutu Internal (AMI)
Reflectometer) 3. Peserta merupakan bagian dari Telkom Group
atau Lingkungan Telkom (Telkom School, Telkom METODOLOGI
METODOLOGI University, Telkom Foundation). Hands-on Training, kasus, diskusi
Menggunakan metode pengujian melalui pengecekan
portfolio, interview, dan pengujian praktek.
DURASI
5 5 Hari 6
TEKNISI INSTALASI FIBER OPTIC MUDA
OVERVIEW
Teknisi Instalasi Fiber Optik Muda merefleksikan peran individu dalam melaksanakan tugas sederhana, terbatas,
bersifat rutin, dengan menggunakan alat, aturan, dan proses yang telah ditetapkan, serta dibawah bimbingan,
pengawasan dan tanggung jawab atasannya. Peserta setelah mengikuti pelatihan dan sertifikasi harus memiliki
pengetahuan faktual serta bertanggung jawab atas pekerjaan sendiri dan tidak bertanggung jawab atas pekerjaan
orang lain.
TEKNISI INSTALASI FIBER OPTIC MADYA
OVERVIEW
Teknisi Instalasi Fiber Optik Madya merefleksikan peran individu dalam melaksanakan tugas sederhana, terbatas,
bersifat rutin, dengan menggunakan alat, aturan, dan proses yang telah ditetapkan, serta dibawah bimbingan,
pengawasan dan tanggung jawab atasannya. Ia harus memiliki pengetahuan faktual serta bertanggung jawab atas
pekerjaan sendiri dan tidak bertanggung jawab atas pekerjaan orang lain.

COURSE SCHEME
Ÿ Melakukan komunikasi di tempat kerja
Ÿ Melaksanakan pekerjaan secara individu
Ÿ Melaksanakan pekerjaan secara tim
Ÿ Melaksanakan dan menjaga etika profesi
Ÿ Menerapkan prosedur kesehatan, keselamatan,
dan keamanaan kerja (K3)
Ÿ Menggunakan alat ukur dan alat bantu kerja
Ÿ Menerapkan pengetahuan tentang istilah-istilah
fiber optic
Ÿ Menerapkan pengetahuan tetang jenis-jenis kabel
fiber optic
Ÿ Menerapkan pengetahuan tentang jenis-jenis
konektor fiber optic
Ÿ Melakukan penarikan (pulling) kabel fiber optic
indoor
Ÿ Melakukan penarikan (pulling) kabel fiber optic
outdoor
Ÿ Mengoperasikan fiber inspection microscope
Ÿ Mengoperasikan power meter
Ÿ Melaksanakan terminasi (pemasangan konektor fiber
optik)
OBJECTIVE
Membangun, memastikan dan memelihara kompetensi
para tenaga kerja dalam profesinya sebagai teknisi
instalasi fiber optik.
METODOLOGI
Menggunakan metode pengujian melalui pengecekan
portfolio, interview, dan pengujian praktek. Menggunakan
Skema dari SKKNI (Standar Kompetensi Kerja Nasional
Indonesia).
PREREQUISITE
Minimal lulusan SMK jurusan teknik komputer jaringan,
atau SMK Teknik Informatika, atau SMK Teknik
Telekomunikasi; 7 8
COURSE SCHEME
Ÿ Memimpin tim kerja
Ÿ Membuat laporan tertulis
Ÿ Menerapkan pengetahuan tentang komponen -
komponen sistem komunikasi fiber optik untuk
aplikasi jaringan backbone, metro, dan last mile
Ÿ Melaksanakan penyambungan fiber optik dengan
fusion splicer
Ÿ Melaksanakan penyambungan fiber optik dengan
mechanical splice
Ÿ Mengoperasikan OTDR (Optical Time Domain
Reflectometer)
Ÿ Melakukan evaluasi instalasi fiber optik
menggunakan OTDR
OBJECTIVE
Membangun, memastikan dan memelihara
kompetensi para tenaga kerja dalam profesinya
sebagai teknisi instalasi fiber optik.
METODOLOGI
Menggunakan metode pengujian melalui
pengecekan portfolio, interview, dan pengujian
praktek. Menggunakan Skema dari SKKNI (Standar
Kompetensi Kerja Nasional Indonesia).
PREREQUISITE
Minimal lulusan SMK jurusan teknik komputer
jaringan, atau SMK Teknik Informatika, atau SMK
Teknik Telekomunikasi;
TEKNISI INSTALASI FIBER OPTIC UTAMA OPERASI DAN PEMELIHARAN STASIUN PENGENDALI UTAMA (SPU)
SATELIT BIDANG PENGENDALIAN SATELIT
OVERVIEW OVERVIEW
Teknisi Instalasi Fiber Optik Madya merefleksikan peran individu dalam melaksanakan tugas sederhana, terbatas, Bidang ini mempunyai Misi menyelenggarakan sistem komunikasi satelit dari Aspek Space Segmennya (Satelitnya)
bersifat rutin, dengan menggunakan alat, aturan, dan proses yang telah ditetapkan, serta dibawah bimbingan, sesuai dengan Rencana (Spesifikasi) Operasi Satelit yang telah ditetapkan, untuk itu Teknisi Operasi dan
pengawasan dan tanggung jawab atasannya. Ia harus memiliki pengetahuan faktual serta bertanggung jawab atas Pemeliharan Stasiun Pengendali Utama (SPU) Satelit Bidang Pengendalian Satelit mempunyai peran melaksanakan
pekerjaan sendiri dan tidak bertanggung jawab atas pekerjaan orang lain. fungsi operasi langsung pengelolaan jaringan satelit.

COURSE SCHEME PREREQUISITE COURSE SCHEME

Ÿ Merencanakan instalasi fiber optik berdasarkan
peta as planned drawing
Ÿ Melaksanakan komisioning dan uji terima
(acceptance test) instalasi fiber optic
Ÿ Melakukan troubleshooting atas masalah pada
instalasi fiber optic
OBJECTIVE
Membangun, memastikan dan memelihara
kompetensi para tenaga kerja dalam profesinya
sebagai teknisi instalasi fiber optik.
METODOLOGI
Menggunakan metode pengujian melalui pengecekan
portfolio, interview, dan pengujian praktek.
Menggunakan Skema dari SKKNI (Standar Kompetensi
Kerja Nasional Indonesia).
1. Bagi tenaga kerja minimal lulusan Diploma III (D-
III) Jurusan Teknik Komputer, atau Diploma III (D-
III) Jurusan Teknik Informatika, atau Diploma III (D-
III) Jurusan Teknik Telekomunikasi;
2. Peserta sertifikasi dapat mengajukan sertifikasi
dengan persyaratan bukti kompetensi berasal dari
pendidikan, pelatihan dan/atau pengalaman
kerja sesuai dengan bidang kerja di bidang
teknik telekomunikasi atau teknik komputer
jaringan, khususnya di bidang teknologi fiber
optik.
9 10
1. KOMPETENSI UMUM
Ÿ Memberi pelayanan yang sebaik baiknya, baik
kepada Pelanggan maupun kepada Unit-Unit
Internal yang harus dilayani/Next process
(Customer Orientation)
Ÿ Mengusahakan pencapaian hasil dengan sebaik
baiknya (Achievement)
Ÿ Melaksanakan pekerjaan secara Tim
(Teamwork)
Ÿ Melakukan Komunikasi yang baik ditempat
kerja (Communication Capability)
2. KOMPETENSI UMUM
Ÿ Mengukur dengan Alat Ukur Osciloscope
Ÿ Mengukur dengan Alat Ukur Spectrum
Analyzer
Ÿ Mengukur dengan Alat Ukur BER Test Set
Ÿ Mengukur dengan alat ukur Power Meter Microwave
Ÿ Mengukur dengan Alat Ukur Video/TV (Vid.Gen.,
Waveform Monitor & Vector Scope)
Ÿ Membuat Laporan Rutin Mingguan Operasi Jaringan
Satelit
Ÿ Membuat Laporan Emergency Operasi Jaringan Satelit
Ÿ Menginstalasi Unit RF Stasiun Bumi Besar
Ÿ Menginstalasi Unit GCE Stasiun Bumi Besar
Ÿ Menginstalasi Stasiun Bumi Mobile
Ÿ Menghitung Link Sistem Komunikasi Satelit (Link
Budget)
Ÿ Mengerti Fungsi dan Konfigurasi Sistem Satelit
Komunikasi (Space Segment)

3. KOMPETENSI KHUSUS
Ÿ Melaksanakan Pemeliharaan Preventif dan
Koreksi perangkat Baseband (termasuk
Komputer Hardware & Software) di Stasiun
Pengendali Satelit
Ÿ Melaksanakan Pemeliharaan Preventif dan
Koreksi perangkat RF (HPA, LNA, Antena) di
Stasiun Pengendali Satelit
Ÿ Melaksanakan Contingency Plan kerusakan
Satelit.
Ÿ Melaksanakan Contingency Plan kerusakan
fungsi operasi Stasiun Pengendali Satelit.
OBJECTIVE
Membangun, memastikan dan memelihara
kompetensi para tenaga kerja dalam profesinya
sebagai teknisi telekomunikasi satelit.
METODOLOGI
Menggunakan metode pengujian melalui pengecekan
portfolio, interview, dan pengujian praktek.
Menggunakan Skema dari SKKNI (Standar Kompetensi
Kerja Nasional Indonesia).
PREREQUISITE
1. Bagi tenaga kerja minimal lulusan Diploma III (D-3)
Jurusan Teknik Telekomunikasi;
2. Peserta sertifikasi dapat mengajukan sertifikasi
dengan persyaratan bukti kompetensi berasal dari
pendidikan, pelatihan dan/atau pengalaman kerja
sesuai dengan bidang kerja di bidang Teknik
Telekomunikasi.
11
TEKNISI SURVEILLANCE DAN ANALISA GANGGUAN
BIDANG PENGENDALIAN KOMUNIKASI SATELIT
OVERVIEW
Bidang ini mempunyai Misi menyelenggarakan sistem komunikasi satelit dari Aspek Ground Segment nya (Sisi
Stasiun Bumi) sesuai dengan Rencana (Spesifikasi) Operasi Satelit yang telah ditetapkan, untuk itu Bidang ini
mempunyai Fungsi dan Tanggung Jawab Memastikan terlaksanannya Fungsi Analisa Gangguan Sistim Komunikasi
Satelit.
COURSE SCHEME
1. KOMPETENSI UMUM Ÿ Mengukur dengan alat ukur Power Meter Microwave
Ÿ Memberi pelayanan yang sebaik baiknya, baik Ÿ Mengukur dengan Alat Ukur Video/TV (Vid.Gen.,
kepada Pelanggan maupun kepada Unit-Unit Waveform Monitor & Vector Scope)
Internal yang harus dilayani/Next process Ÿ Membuat Laporan Rutin Mingguan Operasi Jaringan
(Customer Orientation) Satelit
Ÿ Mengusahakan pencapaian hasil dengan sebaik Ÿ Membuat Laporan Emergency Operasi Jaringan
baiknya (Achievement) Satelit
Ÿ Melaksanakan pekerjaan secara Tim Ÿ Menginstalasi Unit RF Stasiun Bumi Besar
Ÿ Melakukan Komunikasi yang baik ditempat kerja Ÿ Menginstalasi Unit GCE Stasiun Bumi Besar
(Communication Capability) Ÿ Menginstalasi Stasiun Bumi Mobile
Ÿ Menghitung Link Sistem Komunikasi Satelit (Link
2. KOMPETENSI INTI Budget)
Ÿ Mengukur dengan Alat Ukur Osciloscope Ÿ Mengerti Fungsi dan Konfigurasi Sistem Satelit
Ÿ Mengukur dengan Alat Ukur Spectrum Analyzer Komunikasi (Space Segment)
Ÿ Mengukur dengan Alat Ukur BER Test Set
12

3. KOMPETENSI KHUSUS
Ÿ Monitoring kondisi jaringan komunikasi Satelit
Ÿ Mengukur Kualitas Jaringan Satelit
Ÿ Melakukan Deteksi dan Analisa Indikasi Jaringan
Satelit yang mengalami gangguan/Network
Failure (Alarm)
Ÿ Melaksanakankan pengendalian sistem
komunikasi satelit dengan menggunakan
perangkat sistem Monitoring terpusat (NMS IDR,
STMS dll)
Ÿ Menyusun Standar Prosedur Operasi
Pengendalian Jaringan Satelit
Ÿ Membimbing Pengguna Transponder Dalam
Rangka Penanganan Gangguan dan Peningkatan
Kualitas Jaringan Satelit
Ÿ Melaksanakan Contingency Plan jaringan satelit
sesuai prosedur
Ÿ Melakukan Recovery Traffic karena Gangguan
Transponder atau Perangkat Ground Segment.
OBJECTIVE
Membangun, memastikan dan memelihara
kompetensi para tenaga kerja dalam profesinya
sebagai teknisi telekomunikasi satelit.
METODOLOGI
Menggunakan metode pengujian melalui pengecekan
portfolio, interview, dan pengujian praktek.
Menggunakan Skema dari SKKNI (Standar
Kompetensi Kerja Nasional Indonesia).
PREREQUISITE
1. Bagi tenaga kerja minimal lulusan Diploma III (D-3)
Jurusan Teknik Telekomunikasi;
2. Peserta sertifikasi dapat mengajukan sertifikasi
dengan persyaratan bukti kompetensi berasal dari
pendidikan, pelatihan dan/atau pengalaman kerja
sesuai dengan bidang kerja di bidang Teknik
Telekomunikasi.
13
TEKNISI SURVEILLANCE DAN ANALISA GANGGUAN
BIDANG OPERASI DAN PEMELIHARAAN STASIUN BUMI
OVERVIEW
Bidang Operasi dan Pemeliharaan Stasiun Bumi mempunyai Misi menjaga dan mengendalikan Availlabilitas dan
Reliabilitas Operasi Stasiun Bumi (Ground Segment). Untuk menjalankan Misi tersebut, Bidang Operasi dan
Pemeliharaan Stasiun Bumi mampunyai Fungsi dan Tanggung Jawab Memastikan Pengelolaan Alat Produksi Stasiun
Bumi terlaksana secara optimal, serta kebijakan SOP (Standard Operation Procedure) dan SMP (Standard
Maintenance Procedure) Operasi dan Pemeliharaan Stasiun Bumi dilaksanakan dengan baik.
COURSE SCHEME
1. KOMPETENSI UMUM Ÿ Mengukur dengan alat ukur Power Meter Microwave
Ÿ Memberi pelayanan yang sebaik baiknya, baik Ÿ Mengukur dengan Alat Ukur Video/TV (Vid.Gen.,
kepada Pelanggan maupun kepada Unit-Unit
Waveform Monitor & Vector Scope)
Internal yang harus dilayani/Next process Ÿ Membuat Laporan Rutin Mingguan Operasi Jaringan
(Customer Orientation) Satelit
Ÿ Mengusahakan pencapaian hasil dengan sebaik Ÿ Membuat Laporan Emergency Operasi Jaringan
baiknya (Achievement) Satelit
Ÿ Melaksanakan pekerjaan secara Tim Ÿ Menginstalasi Unit RF Stasiun Bumi Besar
Ÿ Melakukan Komunikasi yang baik ditempat Ÿ Menginstalasi Unit GCE Stasiun Bumi Besar
kerja (Communication Capability) Ÿ Menginstalasi Stasiun Bumi Mobile
Ÿ Menghitung Link Sistem Komunikasi Satelit (Link
2. KOMPETENSI INTI Budget)
Ÿ Mengukur dengan Alat Ukur Osciloscope Ÿ Mengerti Fungsi dan Konfigurasi Sistem Satelit
Ÿ Mengukur dengan Alat Ukur Spectrum Analyzer Komunikasi (Space Segment)
Ÿ Mengukur dengan Alat Ukur BER Test Set
14

3. KOMPETENSI KHUSUS
Ÿ Melaksanakan SOP dan SMP pengelolaan
Stasiun Bumi
Ÿ Memonitor Pemenuhan SLG dengan Pelanggan
(MTTI, MTTRes, MTTRec)
Ÿ Mengoperasikan Perangkat Stasiun Bumi
Ÿ Melaksanakan Pemeliharaan Stasiun Bumi
Ÿ Melaksanakan Perbaikan Pertama Kerusakan
Stasiun Bumi untuk minimalisasi waktu
perhubungan putus (perpu) komunikasi satelit
Ÿ Melaksanakan Perbaikan Perangkat Stasiun
Bumi
Ÿ Updating Data Stasiun Bumi (Jumlah,
Lokasi,Jenis Transmisi, Rincian Perangkat yang
terpasang, Suku Cadang, Konfigurasi Stasiun
Bumi).
OBJECTIVE
Membangun, memastikan dan memelihara
kompetensi para tenaga kerja dalam profesinya
sebagai Teknisi Operasi Harian Stasiun Bumi.
METODOLOGI
Menggunakan metode pengujian melalui pengecekan
portfolio, interview, dan pengujian praktek.
Menggunakan Skema dari SKKNI (Standar
Kompetensi Kerja Nasional Indonesia).
PREREQUISITE
1. Bagi tenaga kerja minimal lulusan Diploma III (D-3)
Jurusan Teknik Telekomunikasi;
2. Peserta sertifikasi dapat mengajukan sertifikasi
dengan persyaratan bukti kompetensi berasal dari
pendidikan, pelatihan dan/atau pengalaman kerja
sesuai dengan bidang kerja di bidang Teknik
Telekomunikasi.
15
TELKOM CERTIFIED IP FUNDAMENTAL (TCIF)
OVERVIEW
Konvergensi layanan berupa voice, data, dan video telah menjadi pilihan bagi pengguna jasa telkomunikasi dalam
memenuhi kebutuhan komunikasinya. TCP/IP merupakan teknologi data paket yang mampu menjawab dari trend
layanan pada era saat ini. Bootcamp dan test sertifikasi TCIF ini ditekankan pada pembahasan teori, latihan soal,
serta didukung dengan praktek untuk mendapatkan pemahaman tentang protocol TCP/IP yang menyeluruh dan
mendalam, sehingga sangat bermanfaat bagi peserta untuk mendukung pekerjaan.
OBJECTIVE AUDIENCE
1. Melakukan overview konsep protocol TCP/IP dan OSI Peserta yang memahami pengetahuan tentang
2. Mengidentifikasi underlying technologies Komunikasi Data, Protokol TCP/IP dan OSI.
3. Mengidentifikasi network layer
4. Mengidentifikasi application layer
DURATION
3 Days
COURSE OUTLINE
Ÿ Overview konsep protocol TCP/IP dan OSI
Ÿ Underlying Technologies
Ÿ Network Layer
Ÿ Transport Layer
Ÿ Application Layer
16
TELKOM CERTIFIED INTERNETWORKING ASSOCIATE (TCIA) TELKOM CERTIFIED GPON TECHNICIAN-ZXA10 C220 (TCGT-ZTE)
OVERVIEW OVERVIEW
Sertifikasi Telkom Certified Internetworking Associate (TCIA) ini dikhususkan bagi para karyawan yang memahami Konvergensi layanan berupa voice, data, dan video telah menjadi pilihan bagi pengguna jasa telkomunikasi dalam
pengetahuan tentang Komunikasi Data dan Protokol TCP/IP dan harus sudah lulus IP Fundamental (TCIF). Sertifikasi memenuhi kebutuhan komunikasinya. TCP/IP merupakan teknologi data paket yang mampu menjawab dari trend
TCIA dilaksanakan satu paket dengan Bootcamp, dan tes sertifikasi. layanan pada era saat ini. Bootcamp dan test sertifikasi TCIF ini ditekankan pada pembahasan teori, latihan soal,
serta didukung dengan praktek untuk mendapatkan pemahaman tentang protocol TCP/IP yang menyeluruh dan
mendalam, sehingga sangat bermanfaat bagi peserta untuk mendukung pekerjaan.
OBJECTIVE
COURSE OUTLINE
Memberikan pengakuan kepada seseorang atas
Ÿ Konfigurasi Perangkat Cisco dengan Software IOS
kemampuan dan kompetensinya, mencakup : OBJECTIVE AUDIENCE
Cisco
Ÿ Konfigurasi simulasi jaringan dengan software
Ÿ Management Topologi Jariingan 1. Melakukan overview konsep protocol TCP/IP dan OSI Peserta yang memahami pengetahuan tentang
CISCO IOS. Ÿ Konfigurasi Operasi Catalyst Switch 2. Mengidentifikasi underlying technologies Komunikasi Data, Protokol TCP/IP dan OSI.
Ÿ Mengkonfigurasi router dan switch dengan Ÿ Pengembangan Switch Network Dengan VLAN 3. Mengidentifikasi network layer
software CISCO IOS. Ÿ Pemilihan Rute pada IP Network 4. Mengidentifikasi application layer
Ÿ Melakukan manajemen topologi jaringan. Ÿ Managemen Traffic Network IP dengan Access List DURATION
Ÿ Konfigurasi router dan switch. Ÿ Service WAN 3 Days
Ÿ Mengkonfigurasi operasi Catalyst Switch. Ÿ Wireless LAN COURSE OUTLINE
Ÿ Mengkonfigurasi Switch Network dengan VLAN. Ÿ Ipv6 Ÿ Overview konsep protocol TCP/IP dan OSI
Ÿ Mengkonfigurasi routing pada router CISCO. Ÿ Underlying Technologies
Ÿ Konfigurasi koneksi jaringan CISCO IOS. AUDIENCE Ÿ Network Layer
Ÿ Melakukan manajemen Traffic Network IP dengan
Ÿ Transport Layer
1. Memahami pengetahuan tentang komunikasi data
Ÿ Application Layer
Access List. dan protocol TCP/IP
Ÿ Mengkonfigurasi CISCO router dengan berbagai 2. Lulus IP fundamental (TCIF)
macam protokol WAN.
Ÿ Menidentifikasi teknologi WLAN. DURATION
Ÿ Menjelaskan Ipv6. 4 Days
17 18
TELKOM CERTIFIED OPTICAL FIBER ASSOCIATE (TCOA) TELKOM CERTIFIED DESIGN FTTH (TCDF)
OVERVIEW OVERVIEW
Implementasi pembangunan jaringan kabel serat optik khususnya jaringan fiber to the home (FTTH) saat ini sudah Sertifikasi Telkom Certified Design FTTH (TCDF) ini dikhususkan bagi para karyawan / calon peserta yang telah
sampai pada tahap yang harus memperoleh perhatian khusus, terutama dalam hal penyediaan tenaga ahli kabel memiliki pengalaman bekerja di bidang jaringan akses fiber optik. Sertifikasi TCDF dilaksanakan satu paket dengan
serat optik. Untuk memeperoleh hasil pembangunan jaringan kabel serat optik sesuai dengan spesifikasi teknis yang bootcamp, test, case design dan presentasi sertifikasi.
telah ditetapkan diperlukan sumber daya manusia dengan pengetahuan, keterampilan dan sikap kerja yang
memadai. OBJECTIVE AUDIENCE
OBJECTIVE AUDIENCE Ÿ Dapat Menjelaskan STEL dan Spesifikasi Teknis Ÿ Sudah memiliki pengalaman di bidang jaringan
Ÿ Memahami karakteristik kabel serat optik Ÿ Telah mengikuti pelatihan OM Kabel Serat Optik. FTTH fiber optik minimal 1 tahun, atau
Ÿ Melakukan penyambungan kabel serat optic Ÿ Telah menyelesaaikan tugas after learning project Ÿ Dapat Membuat design FTTH Ÿ Saat ini bekerja di bidang perencanaan jaringan
(ALP) dan memperoleh rekomendasi dari atasan / Ÿ Dapat Menentukan dan membuat list of material akses fiber optik.
Ÿ Melakukan pengukuran kabel serat optik
menggunakan optical power meter (OPM) pemberi tugas. (LoM)
Ÿ Dapat Menyusun bill of quantity (BoQ)
Ÿ Melakukan pengukuran kabel serat optik DURATION
menggunakan optical time domain refelectometer DURATION 3 Days
(OTDR) 5 Days
COURSE OUTLINE
Ÿ Melakukan instalasi kabel serat optic Ÿ STEL dan Spesifikasi Teknis FTTH
Ÿ Melakukan terminasi kabel serat optik Ÿ Panduan disain FTTH
Ÿ List of material (LoM)
Ÿ Bill of Quantity (BoQ)
COURSE OUTLINE
Ÿ Operasi iBrite
Ÿ Pengantar Fiber Optik
Ÿ Pengembangan fungsi iBrite.
Ÿ Penyambungan Kabel Serat Optik
Ÿ Terminasi kabel serat optik
Ÿ Pengukuran kabel serat optic
Ÿ Instalasi kabel serat optik

19 20
TELKOM CERTIFIED HUMAN CAPITAL PERFORMANCE MANAGEMENT (CHCPM)
OVERVIEW
Sertifikasi memberikan pengakuan kepada seseorang atas kemampuan dan kompetensinya dalam memahami
pengetahuan tentang Human Capital Performance Management sesuai dengan silabus yang telah ditetapkan,
mencakup business strategy, performance planning, execution, dan performance measurement.
TELKOM CERTIFIED PERFORMANCE MANAGEMENT (TCPM)
OVERVIEW
Sertifikasi Telkom Certified Performance Management (TCPM) ini dikhususkan bagi para karyawan yang telah
memiliki pengalaman bekerja di bidang Human Resource (HR) atau karyawan yang bekerja di bidang performance
management. Sertifikasi TCPM dilaksanakan satu paket dengan bootcamp dan test sertifikasi.

COURSE OUTLINE OBJECTIVE AUDIENCE

Ÿ Business strategy Ÿ Mampu memahami teori-teori, overview business Ÿ Sudah memiliki pengalaman di bidang Human
Ÿ Performance planning strategy, job analysis, job desk, isu-isu kritikal Resource minimal 1 tahun, atau
Ÿ Execution terkait dengan perfomance management Ÿ Bekerja di bidang yang berkaitan dengan
Ÿ Performance measurement Ÿ Mampu memahami faktor-faktor yang Performance Management (PM), atau
Ÿ Menjabat Manager / setingkat.
mempengaruhi pencapaian performansi dan cara
DURATION pencapaiannya
4 Days Ÿ Memahami jenis-jenis metode apresial, tahapan DURATION
apresial, dan erorr-erorr penialaian 4 Days
Ÿ Mampu menganalisa dan mengukur performansi
serta faktor-faktor yang mempengaruhi
Ÿ Mampu mengusulkan revisi atau perbaikan terkait

COURSE OUTLINE
Ÿ Performance Planning
Ÿ Performance Execution
Ÿ Performance Appraisal
Ÿ Performance Review
Ÿ Performance Re-newal & Re-contracting
Ÿ Hubungan dengan system lain
21 22
TELKOM CERTIFIED BUSINESS PERFORMANCE MANAGEMENT (TCBPM) TELKOM CERTIFIED GENERAL MARKETING (TCGM)
OVERVIEW OVERVIEW
Sertifikasi Telkom Certified Business Performance Management (TCBPM) ini dikhususkan bagi para karyawan yang Sertifikasi TCGM memberikan pengakuan kepada seseorang atas kemampuan dan kompetensinya dalam melakukan
telah memiliki pengalaman bekerja di bidang performansi bisnis atau manager yang memimpin suatu unit bisnis. penilaian kinerja unit sesuai dengan sasaran kerja yang telah ditetapkan, mencakup framework, strategy, tactic, dan
Sertifikasi TCBPM dilaksanakan satu paket dengan bootcamp dan test sertifikasi. value.

OBJECTIVE COURSE OUTLINE OBJECTIVE AUDIENCE

Ÿ Memahami dan mampu melakukan analisa
strategy dan membuat perencanaan strategi
Ÿ Memahami dan mampu membuat formulasi
strategi selaras dengan visi dan misi
Ÿ Mampu mengusulkan revisi atau perbaikan terkait
Ÿ Memahami dan mampu menetapkan sasaran
strategis dan memetakannya ke dalam perspektif
Balanced Scorecard
Ÿ Memahami dan mampu menentukan KSF untuk
setiap sasaran strategis dan menetapkan KPI's
yang tepat.
Ÿ Memahami dan mampu memanage dan
mengimprove business process, serta mereview
hasil-hasil performansi bisnis.
DURATION
4 Days
Ÿ Business Strategy
Ÿ Strategy Deployment
Ÿ Process Performance Management
Ÿ Performance Improvement
Ÿ Performance Review
Ÿ Mini Case Study
AUDIENCE
Ÿ Sudah memiliki pengalaman di bidang performansi
bisnis minimal 1 tahun, atau
Ÿ Bekerja di bidang yang berkaitan dengan Business
Performance Management (BPM), atau
Ÿ Menjabat Manager / setingkat.
Ÿ Memahami Framework Marketing Ÿ Karyawan dengan bidang ahli non-marketing
Ÿ Memahami dan mampu membuat Strategy Ÿ Karyawan dengan minimal jabatan Manager
Marketing
Ÿ Mampu mengusulkan revisi atau perbaikan terkait
DURATION
Ÿ Memahami dan mampu menetapkan Taktik
3 Days
Marketing
Ÿ Memahami dan mampu menentukan Value
COURSE OUTLINE
Ÿ Segmentation, Targeting, Positioning
Ÿ Differentation, Marketing Mix, Selling
Ÿ Brand, Process, Service

23 24
TELKOM CERTIFIED MARKETING FOR NON-MARKETER (TCMNM) TELKOM CERTIFIED INTEGRATED MARKETING FUNDAMENTAL (TCIMF)
OVERVIEW OVERVIEW
Sertifikasi Telkom Certified Marketing for Non-Marketer (TCMNM) ini dikhususkan bagi para karyawan yang memiliki Dengan bootcamp dan test sertifikasi TCIMF ini peserta akan mempunyai pengetahuan secara menyeluruh
keahlian dibidang non-marketing. Sertifikasi TCMNM diperlukan agar para karyawan non-marketing dapat (integrated) tentang fundamental marketing, sebagai pondasi awal dan bekal untuk memperdalam tentang
melaksanakan tugas marketing. Marketing pada level-level berikutnya.

OBJECTIVE COURSE OUTLINE OBJECTIVE AUDIENCE

Ÿ Mampu memahami pentingnya, definisi, dan atribut Ÿ Marketing Strategy Ÿ Karyawan dengan bidang ahli non-marketing
Ÿ Memahami Basic marketing
segmentasi. Ÿ Marketing Tactic Ÿ Karyawan dengan minimal jabatan Manager
Ÿ Memahami B2C marketing
Ÿ Mampu memahami pentingnya, definisi, dan Ÿ Marketing Value
Ÿ Memahami B2B marketing
pemilihan targeting.
Ÿ Memahami dan Mampu membuat Service
Ÿ Mampu memahami pentingnya, definisi dan aspek AUDIENCE DURATION
management
yang perlu diperhatikan dalam positioning. Mampu Ÿ Karyawan dengan bidang ahli Non-Marketing 5 Days
memahami pentingnya, definisi, dan macam Ÿ Karyawan dengan jabatan Asisten Manager ke-
deferensiasi. bawah COURSE OUTLINE
Ÿ Mampu memahami pentingnya, definisi, dan elemen Ÿ Fundamental Marketing
product, price, place, and promotion. Ÿ Consumer Behaviour
DURATION Ÿ Competitor Inteligent
Ÿ Mampu memahami faktor penyebab kegagalan 3 Days Ÿ Marketing Research
tenaga penjual, tahapan proses penjualan dan
Ÿ Segmentasi Target
pembelian, dan model teknik berjualan.
Ÿ Positioning & Diferentation
Ÿ Mampu memahami pentingnya, definisi, dan brand
Ÿ Brand, Product, Pricing, Channel, Teritory, Dealer &
equity.
Account Management
Ÿ Mampu memahami definisi proses, value enabler, Ÿ Sales Force
quality, cost, dan delivery Ÿ Customer Care
Ÿ Mampu memahami pentingnya, definisi, dimensi
kualitas pelayanan, dam tingkatan kualitas pelayanan
25 26
TELKOM CERTIFIED ACCOUNT MANAGEMENT (TCAP)
OVERVIEW
Sertifikasi ini memberikan pengakuan kepada seseorang atas kemampuan kompetensinya dalam melaksanakan
pekerjaan Sales melalui proses uji / assesment sesuai dengan elemen kompetensi yang telah ditetapkan.
TELKOM CERTIFIED CUSTOMER CARE (TCCC)
OVERVIEW
Sertifikasi Telkom Certified Customer Care (TCCC) sangat dibutuhkan oleh Industri untuk mengukur kemampuan serta
memberi pengakuan kepada para tenaga Customer Care dalam melaksanakan tugasnya. Sedangkan berdasarkan
benchmark belum tersedia Sertifikasi yang sejenis di operasional.

COURSE OUTLINE OBJECTIVE AUDIENCE

Ÿ Basic Selling Skill Ÿ Meningkatkan Communication Skill Ÿ Tenaga outsourcing yang bekerja di bidang
Ÿ Neuroselling / Harmony Selling Ÿ Meningkatkan pelayanan sesuai dengan kaidah Customer Care.
Ÿ Consultative Selling & Solution Selling melayani. Ÿ Memiliki masa kerja di bidang Customer Care
Ÿ Sales Management Ÿ Mengimplementasikan penawaran produk sesuai minimal 2 (dua) bulan.
Ÿ Leadership for Selling dengan kondisi emosional pelanggan
Ÿ Account Management DURATION
Ÿ Mengimplementasikan kemampuan menjual sesuai
Ÿ Sales Attitude 4 Days
proses (selling process skill) kepada Pelanggan
Ÿ Building Networking

COURSE OUTLINE
AUDIENCE Ÿ Changing Mindset_To Serve is to sell
Ÿ Karyawan dengan bidang penjualan Ÿ Personal Qualitie
Ÿ Karyawan dengan minimal jabatan Manager Ÿ Sustaining Customer
Ÿ Winning & Aquisition
Ÿ Roleplay
DURATION
4 Days

27 28
TELKOM CERTIFIED TRAINER ON TRAINING IMPLEMENTATION (TCTTI )
OVERVIEW
Sertifikasi TCTTI ini dikhususkan untuk para Expert/Trainer. Serttifikasi TCTTI diperlukan dengan maksud untuk
standarisasi implementasi pelatihan, pengembangan Expert/Trainer, meningkatkan value dari Expert/Trainer, dan
profesionalisme. Sertifikasi TCTTI dilaksanakan satu paket dengan bootcamp dan tes sertifikasi.
OBJECTIVE
Ÿ Standarisasi implementasi pelatihan
Ÿ Pengembangan expert/trainer
Ÿ Meningkatkan value expert/trainer
Ÿ Profesionalisme expert/trainer
COURSE OUTLINE
Ÿ The foundation : learning, training, trainer, dan
training for Gen Y
Ÿ The workshop : planning, preparation,
presentation
Ÿ The show time : stage presence, platform skill,
working with room
AUDIENCE
Ÿ Sudah memiliki pengetahuan dan terbiasa
mengajar, dan
Ÿ Diutamakan untuk para pengajar.
TELKOM CERTIFIED FINANCE FOR NON-FINANCE (TCFNF)
OVERVIEW
Sertifikasi Telkom Certified Finance For-Non Financial Manager (TCFNF) ini dikhususkan bagi para karyawan Non
Keuangan dan diutamakan minimal memiliki jabatan manager. Sertifikasi TCFNF dapat dilaksanakan secara online
atau klasikal.
OBJECTIVE
DURATION
Ÿ Mampu memahami definisi dan pengelompokan Ÿ Mampu memahami dan menghitung profit margin,
4 Days
aktiva, utang, dan modal. net profit margin, return on asset, dan return on
Ÿ Mampu memahami pendapatan penjualan, harga equity.
pokok penjualan, dan komponen income statement. Ÿ Mampu memahami future value, present value, future
Ÿ Mampu memahami pentingnya kas dan aktivitas value of an annuity, dan present value of an annuity
operasi, kas untuk investasi, dan kas yang digunakan Ÿ Mampu memahami metode payback period, ARR, PI,
untuk pembiayaan. NPV, dan IRR
Ÿ Mampu memahami biaya produksi dan non produksi
Ÿ Mampu memahami definisi dan contoh biaya COURSE OUTLINE
Ÿ Financial report
langsung dan tak langsung
Ÿ Cost classification
Ÿ Mampu memahami pentingnya kas dan aktivitas
Ÿ Finantial ratio analysis
operasi, kas untuk investasi, dan kas yang digunakan
Ÿ Investment analysis
untuk pembiayaan.
Ÿ Mampu memahami peneluaran modal dan investasi
AUDIENCE
Ÿ Mampu memahami differential cost dan differential
Ÿ Karyawan dengan bidang ahli Non-Finance.
revenue, opportunity cost, dan sunk cost Ÿ Karyawan dengan minimal jabatan manager.
Ÿ Mampu memahami current ratio dan quick ratio
Ÿ Mampu memahami dan menghitung average college
DURATION
period dan total asset turnover
4 Days
Ÿ Mampu memahami pentingnya, definisi, dimensi
29 30
kualitas pelayanan, dan tingkatan kualitas pelayanan
TELKOM CERTIFIED BASIC FINANCE (TCBF) TELKOM CERTIFIED CPE SETTING (TCCSET)
OVERVIEW OVERVIEW
Tujuan Sertifikasi ini adalah memberikan pengakuan kepada seseorang atas kemampuan dan kompetensinya dalam Sertifikasi ini dikembangkan dalam rangka meningkatkan kompetensi dan untuk mengukur kemampuan tenaga
melakukan penilaian kinerja unit sesuai dengan sasaran kerja yang telah ditetapkan, mencakup financial report, cost Setter dalam melaksanakan tugas pasang baru dan troubleshooting di rumah pelanggan. Dengan Sertifikasi ini
classification, financial ratio analysis, dan investment analysis. diharapkan pekerjaan pasang baru dan troubleshooting tersebut bisa dilaksanakan sesuai standar, dengan
menggunakan code of conduct yang benar.
OBJECTIVE
Ÿ Mampu memahami definisi dan pengelompokan Ÿ Mampu memahami dan menghitung profit margin,
OBJECTIVE AUDIENCE
aktiva, utang, dan modal. net profit margin, return on asset, dan return on
Ÿ Mampu Melakukan setting HG ADSL 2+, PC, DAN SET Ÿ Tenaga teknis yang memiliki pengalaman kerja
Ÿ Mampu memahami pendapatan penjualan, harga equity.
TOP BOX sebagai Setter minimal 2 bulan.
pokok penjualan, dan komponen income statement. Ÿ Mampu memahami future value, present value,
Ÿ Mampu Melakukan setting ONU F660, PC, DAN SET Ÿ Memahami teknologi ADSL, FTTH, dan TCP/IP.
Ÿ Mampu memahami pentingnya kas dan aktivitas future value of an annuity, dan present value of an
TOP BOX Ÿ Memahami product knowledge.
operasi, kas untuk investasi, dan kas yang digunakan annuity
untuk pembiayaan. Ÿ Mampu Melakukan Code Of Conduct Layanan Setter
Ÿ Mampu memahami metode payback period, ARR,
Mampu memahami biaya produksi dan non produksi Ÿ Mampu Melakukan Instalasi Kabel Pelanggan ( IKP ) DURATION
Ÿ PI, NPV, dan IRR
3 Days
Ÿ Mampu memahami definisi dan contoh biaya langsung
dan tak langsung COURSE OUTLINE COURSE OUTLINE
Ÿ Mampu memahami pentingnya kas dan aktivitas Ÿ Financial report
Ÿ Instalasi kabel pelanggan (IKP) dari ODP sampai dengan
operasi, kas untuk investasi, dan kas yang digunakan Ÿ Cost classification
Roset
untuk pembiayaan. Ÿ Ratio analysis
Ÿ Setting HG ADSL 2+, PC, dan Set Top Box (STB)
Mampu memahami peneluaran modal dan investasi Ÿ Invesment analysis
Ÿ Ÿ Setting ONU F660, PC, dan Set Top Box (STB)
Ÿ Mampu memahami differential cost dan differential Ÿ Code Of Conduct Layanan Setter
AUDIENCE
revenue, opportunity cost, dan sunk cost
Ÿ Karyawan dengan bidang ahli Non-Finance.
Ÿ Mampu memahami current ratio dan quick ratio
Ÿ Karyawan dengan minimal jabatan manager.
Ÿ Mampu memahami dan menghitung average college
period dan total asset turnover
DURATION
Ÿ Mampu memahami pentingnya, definisi, dimensi
3 Days 31 32
kualitas pelayanan, dan tingkatan kualitas pelayanan
TelkomPCC
Product Catalogue

2016/2017

DATABASE
Oracle Database 11g Certification

33 34
ORACLE DATABASE 11G : ADMINISTRATION WORKSHOP I ORACLE DATABASE 11G : ADMINISTRATION WORKSHOP II
OVERVIEW OVERVIEW
This Oracle Database 11g: Administration Workshop I Release 2 course explores the fundamentals of basic database This Oracle Database 11g: Administration Workshop II Release 2 training takes the database administrator beyond
administration. Expert Oracle University instructors will reinforce topics with structured hands-on practices that will the basic tasks covered in the first workshop. You'll begin by gaining a deep understanding of the most important
prepare you for the corresponding Oracle Certified Associate exam. responsibilities a DBA has: performing backup and recovery.

OBJECTIVE Ÿ Managing Data Concurrency OBJECTIVE COURSE OUTLINE

Ÿ Install Oracle Grid Infrastructure Ÿ Managing Undo Data Ÿ Back and recover a database (and its parts) with Ÿ Database Architecture and Recovery Operations
Ÿ Install and configure Oracle Database 11g Ÿ Implementing Oracle Database Auditing RMAN (command-line and Enterprise Manager) Ÿ The RMAN Catalog and Creating Backups
Ÿ Configure Oracle Net services Ÿ Database Maintenance Ÿ Use flashback technology to view past states of Ÿ Performing Restore and Recovery Tasks
Ÿ Monitor and administer undo data Ÿ Performance Management Ÿ Using, Monitoring and Tuning RMAN
data and to revert either objects or the entire
Ÿ Manage the database storage structures Ÿ Backup and Recovery Concepts Ÿ Database Diagnostics and Flashback
database back to a past state
Ÿ Create and administer user accounts Ÿ Performing Database Backups Technologies
Ÿ Use an appropriate and flexible memory
Ÿ Perform basic backup and recovery of a database Ÿ Performing Database Recovery Ÿ Managing Database Memory and Performance
configuration for your database
Ÿ Manage data concurrency Ÿ Moving Data Ÿ Managing Database Resources and the
Ÿ Identify burdensome database sessions and poorly
Ÿ Monitor performance Ÿ Working with Support Scheduler
performing SQL
Ÿ Describe Oracle Database Architecture Ÿ Managing Database Space and Duplication
Ÿ Configure the Oracle Database for optimal recovery
AUDIENCE
COURSE OUTLINE Ÿ Configure the database instance such that AUDIENCE
Ÿ Support Engineer
Ÿ Exploring the Oracle Database Architecture resources are appropriately allocated among Ÿ Support Engineer
Ÿ Database Administrators
Ÿ Installing your Oracle Software sessions and tasks Ÿ Database Administrators
Ÿ Java Developers
Ÿ Creating an Oracle Database Ÿ Schedule jobs to run inside or outside of the Ÿ Technical Administrator
Ÿ Technical Administrator
Ÿ Managing the Oracle Database Instance database Ÿ Technical Consultant
Ÿ Technical Consultant
Ÿ Manage the ASM Instance Ÿ Use compression to optimize database storage and
duplicate a database
DURATION
Ÿ Configuring the Oracle Network Environment DURATION 5 Days
Ÿ Managing Database Storage Structures 5 Days
Ÿ Administering User Security 35 36
Oracle Database 11g Certification ORACLE DATABASE 12C: ADMINISTRATION WORKSHOP
OVERVIEW
The Oracle Database 12c: Administration Workshop will teach you about the Oracle Database architecture. You will
discover how to effectively manage an Oracle Database instance, configure the Oracle Network Environment and
perform database maintenance.

OBJECTIVE COURSE OUTLINE

Ÿ Monitor the Database Ÿ Administration: Database Architecture and
Ÿ Manage Database Performance Management Tools
Ÿ Implement Database Auditing Ÿ Administration: Manage the Database Instance
Ÿ Configure the Database Instance Such That Ÿ Administration: The Network Environment and
Resources Are Appropriately Allocated Among User Security
Sessions and Tasks Ÿ Administration: Storage structures and Undo
Data
Ÿ Schedule Jobs to Run Inside or Outside of the
Ÿ Administration: Data Concurrency and Auditing
Database
Ÿ Administration: Backup, Recover, and Move
Ÿ Configure Oracle Net Services
Data
Ÿ Configure your Database For Backup and Recovery
Ÿ Administration: Maintenance and Performance
Operations
Tuning
Ÿ Describe Oracle Database Architecture Ÿ Administration: Resource Manager, Scheduler,
Ÿ Manage the Oracle Database Instance and Support
Ÿ Manage Oracle Database Storage structures
Ÿ Create and Administer User Accounts AUDIENCE
Ÿ Support Engineer
DURATION Ÿ Data Warehouse Administrator
5 Days Ÿ Database Administrators
Ÿ Technical Administrator
37 Ÿ Database Designers 38
ORACLE DATABASE 12C: INSTALL AND UPGRADE WORKSHOP
OVERVIEW
This Oracle Database 12c: Install and Upgrade Workshop gives you detailed information to help you install Oracle
Database 12c software. Expert Oracle instructors will teach you how to create a container database and provision
pluggable databases.

OBJECTIVE AUDIENCE
Ÿ Install Oracle Grid Infrastructure for a Standalone Ÿ Support Engineer
Server Ÿ Data Warehouse Administrator
Ÿ Use Oracle Restart to manage components Ÿ Database Administrators
Ÿ Upgrade database to Oracle Database 12c Ÿ Technical Administrator
Ÿ Create a container database
Ÿ Create an Oracle Database
DURATION
Ÿ Install Oracle Database 12c software
2 Days

COURSE OUTLINE
Ÿ Oracle Database 12c Overview
Ÿ Installing Oracle Grid Infrastructure for a
Standalone Server
Ÿ Installing Oracle Database Software
Ÿ Creating an Oracle Database by Using DBCA
Ÿ Using Oracle Restart
Ÿ Introduction to Upgrading to Oracle Database 12c
Ÿ Preparing to Upgrade to Oracle Database 12c
Ÿ Upgrading to Oracle Database 12c
Ÿ Performing Post-Upgrade Tasks
Ÿ Migrating Data by Using Oracle Data Pump 39 40
QUERYING MICROSOFT SQL SERVER
OVERVIEW
This course is the foundation for all SQL Server-related disciplines; namely, Database Administration, Database AUDIENCE
Development and Business Intelligence. The main purpose of the course is to prepare people for the exam "70-461: Ÿ This course is intended for Database
Writing Queries Using Microsoft® SQL Server® 2012 Transact-SQL." Administrators, Database Developers,
and Business Intelligence professionals.
OBJECTIVE COURSE OUTLINE The course will very likely be well
Ÿ Describe the basic architecture and concepts of Ÿ Introduction to Microsoft SQL Server 2012 attended by SQL power users who
Microsoft SQL Server 2012. Ÿ Introduction to T-SQL Querying aren't necessarily database-focused or
Ÿ Understand the similarities and differences between Ÿ Writing SELECT Queries plan on taking the exam; namely, report
Transact-SQL and other computer languages. Ÿ Querying Multiple Tables writers, business analysts and client
Ÿ Write SELECT queries Ÿ Sorting and Filtering Data application developers.
Ÿ Query multiple tables Ÿ Working with SQL Server 2012 Data Types
Ÿ Using DML to Modify Data
Ÿ Sort and filter data
Ÿ Using Built-In Functions DURATION
Ÿ Describe the use of data types in SQL Server
Ÿ Grouping and Aggregating Data 5 Days
Ÿ Modify data using Transact-SQL
Ÿ Using Subqueries
Ÿ Use built-in functions
Ÿ Using Table Expressions
Ÿ Group and aggregate data
Ÿ Using Set Operators
Ÿ Use subqueries Ÿ Using Window Ranking, Offset, and Aggregate
Ÿ Use table expressions Functions
Ÿ Use set operators Ÿ Pivoting and Grouping Sets
Ÿ Use window ranking, offset and aggregate functions Ÿ Executing Stored Procedures
Ÿ Implement pivoting and grouping sets Ÿ Programming with T-SQL
Ÿ Execute stored procedures Ÿ Implementing Error Handling
Ÿ Program with T-SQL Ÿ Implementing Transactions
Ÿ Implement error handling Ÿ Improving Query Performa:
Ÿ Implement transactions Querying SQL Server Metadata 41 42

ADMINISTERING MICROSOFT SQL SERVER
OVERVIEW
This five-day instructor-led course provides students with the knowledge and skills to maintain a Microsoft SQL
Server 2012 database. The course focuses on teaching individuals how to use SQL Server 2012 product features and
tools related to maintaining a database
OBJECTIVE
Ÿ Describe core database administration tasks and
tools.
Ÿ Install and configure SQL Server 2014.
Ÿ Configure SQL Server databases and storage.
Ÿ Plan and implement a backup strategy.
Ÿ Restore databases from backups.
Ÿ Import and export data.
Ÿ Monitor SQL Server.
Ÿ Trace SQL Server activity.
Ÿ Manage SQL Server security.
Ÿ Audit data access and encrypt data.
Ÿ Perform ongoing database maintenance.
Ÿ Automate SQL Server maintenance with SQL
Server Agent Jobs.
Ÿ Configure Database Mail, alerts and notifications.
DURATION
5 Days
TelkomPCC
Product Catalogue
2016/2017
COMPUTER
NETWORKING &
SYSTEM ADMIN
COURSE OUTLINE
Ÿ Introduction to SQL Server 2012 Database
Administration
Ÿ Installing and Configuring SQL Server 2012
Ÿ Working with Databases and Storage
Ÿ Planning and Implementing a Backup Strategy
Ÿ Restoring SQL Server 2012 Databases
Ÿ Importing and Exporting Data
Ÿ Monitoring SQL Server 2012
Ÿ Tracing SQL Server Activity
Ÿ Managing SQL Server Security
Ÿ Auditing Data Access and Encrypting Data
Ÿ Performing Ongoing Database Maintenance
Ÿ Automating SQL Server 2012 Management
Ÿ Monitoring SQL Server 2012 by Using Alerts and
Notifications
AUDIENCE
The primary audience for this course is individuals who
administer and maintain SQL Server databases.
The secondary audience for this course is individuals
who develop applications that deliver
content from SQL Server databases. 43 44
Ÿ Cisco Certified Entry Networking Technician (CCENT)
Ÿ Cisco Certified Network Associate (CCNA)
Ÿ Cisco Certified Design Professional (CCDP)
Ÿ Cisco Certified Network Professional (CCNP)
Ÿ Cisco Certified Internetwork Expert (CCIE)

INTERCONNECTING CISCO NETWORKING DEVICES: ACCELERATED (CCNAX) 2.0

OVERVIEW
This course teaches learners how to install, operate, configure, and verify a basic IPv4 and IPv6 network, including
configuring a LAN switch, configuring an IP router, identifying basic security threats, understanding redundant
topologies, troubleshooting common network issues, connecting to a WAN, configuring EIGRP and OSPF in both IPv4
and IPv6, understanding wide-area network technologies, and getting familiar with device management and Cisco
licensing. CCNAX v2.0 is augmented by a virtual classroom presentation, which has additional slides and interactions
for instructor use.

OBJECTIVE COURSE OUTLINE

Ÿ Describe network fundamentals and build simple Ÿ Building a Simple Network
LANs Ÿ Establishing Internet Connectivity
Ÿ Establish Internet connectivity Ÿ Managing Network Device Security
Ÿ Manage network device security Ÿ Introducing IPv6 Building a Medium-Sized
Ÿ Describe IPv6 basics Network
Ÿ Troubleshoot VLAN issues, explain how STP works, Ÿ Troubleshooting Basic Connectivity Wide Area
Networks
configure EtherChannel, and understand the idea
Ÿ Implementing an EIGRP-Based Solution
behind Layer 3 redundancy
Ÿ Implementing a Scalable OSPF-Based Solution
Ÿ Troubleshoot IP connectivity
Network Device Management
Ÿ Define the characteristics, functions, and
components of a WAN Configure and troubleshoot AUDIENCE
EIGRP in an IPv4 environment, and configure EIGRP Ÿ Channel Partner / Reseller
for IPv6 Ÿ Customer
Ÿ Configure, verify, and troubleshoot multi-area Ÿ Employee
OSPF
Ÿ Describe SNMP, syslog and NetFlow, and manage DURATION
Cisco device configurations, IOS images, and 5 Days
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licenses.
CCNP : IMPLEMENTING CISCO IP ROUTING (ROUTE)
OVERVIEW
ROUTE v2.0 includes major updates and follows an updated blueprint. However, note that this course does not cover
all items listed on the blueprint. Some older topics have been removed or simplified, while several new IPv6 routing
topics have been added. Course content has been adapted to Cisco IOS Software Release 15 and technically updated.
Course also introduces new type of labs, called discovery labs.
CCNP : IMPLEMENTING CISCO IP SWITCHED NETWORKS (SWITCH)
OVERVIEW
SWITCH v2.0, 5 day ILT, includes major updates and follows an updated blueprint. However, note that this course
does not cover all items listed on the blueprint. Some older topics have been removed or simplified, while several
new IPv6 routing topics have been added. Course content has been adapted to Cisco IOS Software Release 15 and
technically updated.

OBJECTIVE COURSE OUTLINE OBJECTIVE COURSE OUTLINE

Ÿ Describe routing protocols, different remote
connectivity options and their impact on routing
and implement RIPng
Ÿ Configure EIGRP in IPv4 and IPv6 environment
Ÿ Configure OSPF in IPv4 and IPv6 environment
Ÿ Implement route redistribution using filtering
mechanisms
Ÿ Implement path control using policy based routing
and IP SLA
Ÿ Implement enterprise Internet connectivity
Ÿ Secure Cisco routers according to best practices
and configure authentication for routing protocols
AUDIENCE
Ÿ Channel Partner / Reseller
Ÿ Customer
Ÿ Employee
Ÿ Module 1: Basic Network and Routing Concepts
Ÿ Module 2: EIGRP Implementation
Ÿ Module 3: OSPF Implementation
Ÿ Module 4: Configuration of Redistribution
Ÿ Module 5: Path Control Implementation
Ÿ Module 6: Enterprise Internet Connectivity
Ÿ Module 7: Routers and Routing Protocol
Hardening
DURATION
5 Days
Ÿ Describe the hierarchical campus structure, basic Ÿ Module 1: Basic Concepts and Network Design
switch operation, use of SDM templates, PoE, and Ÿ Module 2: Campus Network Architecture
LLDP Ÿ Module 3: Spanning Tree Implementation
Ÿ Implement VLANs, trunks, explain VTP, implement Ÿ Module 4: Configuring Inter-VLAN Routing
DHCP in IPv4 and IPv6 environment, and configure Ÿ Module 5: Implementing High Availability
port aggregation Networks
Ÿ Module 6: First Hop Redundancy
Ÿ Implement and optimize STP mechanism that best
Implementation
suits your network - PVSTP+, RPVSTP+, or MSTP
Ÿ Module 7: Campus Network Security
Ÿ Configure routing on a multilayer switch
Ÿ Configure NTP, SNMP, IP SLA, port mirroring, and AUDIENCE
verify StackWise and VSS operation Ÿ Channel Partner / Reseller
Ÿ Implement First Hop redundancy in IPv4 and IPv6 Ÿ Customer
environments Ÿ Employee
Ÿ Secure campus network according to
recommended practices
DURATION
5 Days

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CCNP : TROUBLESHOOTING AND MAINTAINING CISCO IP NETWORKS (TSHOOT)
OVERVIEW
TSHOOT v2.0, 5 day ILT, includes major updates and follows an updated blueprint. However, note that this course
does not cover all items listed on the blueprint. Some older topics have been removed or simplified, while several
new IPv6 routing topics have been added. Course content has been adapted to Cisco IOS Software Release 15 and
technically updated.

OBJECTIVE COURSE OUTLINE

Ÿ After completing this course, students will be able Ÿ Module 1: Tools and Methodologies of
to: Troubleshooting
Ÿ Describe the troubleshooting tools and Ÿ Module 2: Troubleshooting at SECHNIK
methodologies that are used to identify and Networking Ltd
resolve issues in complex enterprise networks Ÿ Module 3: Troubleshooting at TINC Garbage
Ÿ Isolate and fix the network issues that your Disposal Ltd.
company, SECHNIK Networking Ltd., is facing Ÿ Module 4: Troubleshooting at PILE Forensic
Ÿ Isolate and fix the network issues that your Accounting Ltd
customer, TINC Garbage Disposal Ltd., is facing Ÿ Module 5: Troubleshooting at Bank of POLONA Ltd
Ÿ Isolate and fix the network issues that your Ÿ Module 6: Troubleshooting at RADULKO Transport
customer, PILE Forensic Accounting Ltd., is facing Ltd
Ÿ Isolate and fix the network issues that your
customer, Bank of POLONA Ltd., is facing DURATION
Ÿ Isolate and fix the network issues that your 5 Days
customer, RADULKO Transport Ltd., is facing

AUDIENCE
Ÿ Channel Partner / Reseller
Ÿ Customer
Ÿ Employee 49 50
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OPERATING SYSTEM

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CONFIGURING WINDOWS DEVICES
OVERVIEW
This course is designed to provide students with the knowledge and skills required to install and configure Windows
10 desktops and devices in a Windows Server domain corporate environment. These skills include learning how to
install and customize Windows 10 operating systems and apps, and configure local and remote network connectivity
and storage. Students will also learn how to configure data security, device security, and network security, and
maintain, update, and recover Windows 10

OBJECTIVE COURSE OUTLINE

Ÿ Describe the important new features of Windows Ÿ Overview of Windows 10
10. Ÿ Installing Windows 10
Ÿ Install Windows 10. Ÿ Configuring Your Device
Ÿ Configure a device running Windows 10. Ÿ Configuring Network Connectivity
Ÿ Configure network connectivity for a Windows 10 Ÿ Managing Storage
device. Ÿ Managing Files and Printers
Ÿ Manage storage in Windows 10. Ÿ Managing Apps in Windows 10
Ÿ Manage files and printers. Ÿ Managing Data Security
Ÿ Manage apps. Ÿ Managing Device Security
Ÿ Manage data security. Ÿ Managing Network Security
Ÿ Manage device security. Ÿ Maintaining Windows 10
Ÿ Implement Windows 10 features to improve Ÿ Troubleshooting and Recovery
network security.
Ÿ Monitor and update Windows 10 devices. AUDIENCE
Ÿ Restore files, roll back drivers, and recover This course is intended for IT professionals who
Windows 10 devices. administer and support Windows 10 desktops,
devices, users, and associated network and security
DURATION resources.
5 Days 53 54
Oracle Linux Administration Certification Solaris 11 Administration Certification

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PROGRAMING /
WEB PROG /
MOBILE
PROGRAMMING

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JAVA SE 8 PROGRAMMING
OVERVIEW
This Java SE 8 Programming training covers the core language features and Application Programming Interfaces (API)
you will use to design object-oriented applications with Java Standard Edition 8 (Java SE 8) Platform.

OBJECTIVE COURSE OUTLINE

Ÿ Creating high-performing multi-threaded Ÿ Java Platform Overview
applications Ÿ Java Syntax and Class Review
Ÿ Creating Java technology applications that leverage Ÿ Encapsulation and Subclassing
the object-oriented features of the Java language, Ÿ Overriding Methods, Polymorphism,Static Classes
such as encapsulation, inheritance, and Ÿ Abstract and Nested Classes
polymorphism Ÿ Interfaces and Lambda Expressions
Ÿ Implementing input/output (I/O) functionality to read Ÿ Collections and Generics
from and write to data and text files and understand Ÿ Collections Streams, and Filters
advanced I/O streams Ÿ Lambda Built-in Functional Interfaces
Ÿ Executing a Java technology application from the Ÿ Lambda Operations
command line Ÿ Exceptions and Assertions
Ÿ Manipulating files, directories and file systems using Ÿ Java Date/Time API
the JDK NIO.2 specification Ÿ I/O Fundamentals
Ÿ Creating applications that use the Java Collections Ÿ File I/O (NIO.2)
framework Ÿ Concurrency
Ÿ Performing multiple operations on database tables, Ÿ The Fork-Join Framework
including creating, reading, updating and deleting Ÿ Parallel Streams
using both JDBC and JPA technology Ÿ Database Applications with JDBC
Ÿ Searching and filter collections using Lambda Ÿ Localization
Expressions
Ÿ Implementing error-handling techniques using DURATION
exception handling 5 Days
Ÿ Using Lambda Expression concurrency features 59 60
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MICROSOFT OFFICE MICROSOFT OFFICE WORD 2013

OVERVIEW
If you're an experienced Word user, you'll need to throw away your old impressions and prepare yourself to view the
application in a new way. Even if you're new to Word, This Training makes the Word 2013 course a fun learning
process for you while incorporating all disciplines needed to handle your document with microsoft word feature. In
preparation of the exam, you should be able to navigate Microsoft Office Word 2013 software at the feature and
functionality level.

OBJECTIVE DURATION
Ÿ Handle your document with al ready built it 3 Days
Microsoft word feature to create and edit
professional-looking documents for a variety of
purposes and situations.
Ÿ Understand the steps to becoming a good
document handler
Ÿ Enhance your document and report with powerfull
visual aids

COURSE OUTLINE
Ÿ Create and Manage Documents
Ÿ Format Text, Paragraphs, and Sections
Ÿ Create Tables and Lists
Ÿ Apply References
Ÿ Insert and Format Objects

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MICROSOFT OFFICE EXCEL 2013
OVERVIEW
Office applications evolve to fit new challenges and add innovative features for ease of use and convenience.
Whether you are a small to medium business or a corporation, you will use spreadsheets to analyze data and do
projections. If you're a spreadsheet novice or an experienced professional, the Excel 2013 course from LearnKey can
help you master spreadsheets. We uses practical examples to show you Excel fundamentals before moving step-by-
step into more advanced topics like graphs, charts, formulas and macros.
MICROSOFT OFFICE POWERPOINT 2013
OVERVIEW
If you're an experienced PowerPoint user, you'll need to throw away your old impressions and prepare yourself to
view the application in a new way. Even if you're new to PowerPoint, This Training makes the PowerPoint 2007
course a fun learning process for you while incorporating all disciplines needed to develop an effective presentation,
including the skills needed to effectively communicate your message. At the conclusion of this course users will be
able to combine text, graphics, audio and video to create a professional presentation.

DURATION OBJECTIVE DURATION

OBJECTIVE
Ÿ Learn skills in one of the most powerful 3 Days Ÿ Entertain your audience with creative, exciting 3 Days
spreadsheet programs presentations
Ÿ Produce impressive business documents easily Ÿ Understand the steps to becoming a good
and quickly presenter
Ÿ Enhance your personal productivity and Ÿ Enhance your presentations with powerful visual
promotional value aids

COURSE OUTLINE COURSE OUTLINE

Ÿ Create and manage worksheets and workbooks Ÿ Create and Manage Presentations
Ÿ Create cells and ranges Ÿ Insert and Format Shapes and Slides
Ÿ Create tables Ÿ Create Slide Content
Ÿ Apply formulas and functions Ÿ Apply Transitions and Animations
Ÿ Create charts and objects Ÿ Manage Multiple Presentations

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CREATIVE
MULTIMEDIA COURSE

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GEOGRAPHIC
INFORMATION
SYSTEM

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The CISA certification is world-renowned as the standard of achievement
IT AUDIT, for those who audit, control, monitor and assess an organization’s
information technology and business systems.
GOVERNANCE
& SECURITY

The management-focused CISM is the globally accepted standard for

individuals who design, build and manage enterprise information
security programs. CISM is the leading credential for information security
managers.

CGEIT recognizes a range of professionals for their knowledge and

application of enterprise IT governance principles and practices. CGEIT
provides you the credibility to discuss critical issues around governance
and strategic alignmnt based on your recognized skills, knowledge and
business experience.

CRISC (pronounced “see-risk”) is the only certification thet positions IT

professionals for future career growth by linking IT risk management to
enterprise risk management, and positioning them to become strategic
partners to the business.

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 CISSP®
Cer fied Informa on Systems
Security Professional

The vendor-neutral CISSP certification is the ideal credential for those with proven deep technical and managerial
competence, skills, experience, and credibility to design, engineer, implement, and manage their overall information
security program to protect organizations from growing sophisticated attacks.

SSCP®
Systems Security
Cer fied Prac oner

The SSCP certification is the ideal credential for those with proven technical skills and practical security knowledge in
hands-on operational IT roles. It provides industry-leading confirmation of a practitioner's ability to implement,
monitor and administer IT infrastructure in accordance with information security policies and procedures that ensure
data confidentiality, integrity and availability.

CSSLP®
Cer fied Secure So ware
Lifecycle Professional

With the CSSLP certification from (ISC)², your application security competency within the software development
lifecycle (SDLC) will be validated. You'll not only be seen as an industry leader in application security, but also as a
leader within your organization, a status you'll rightly deserve because you'll have proven your proficiency.

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 CSCU (CERTIFIED SECURE COMPUTER USER)
OVERVIEW
The purpose of the CSCU training program is to provide students with the necessary knowledge and skills to protect
their information assets. This class will immerse students into an interactive environment where they will acquire
fundamental understanding of various computer and network security threats such as identity theft, credit card
fraud, online banking phishing scams, virus and backdoors, emails hoaxes, sex offenders lurking online, loss of
confidential information, hacking attacks and social engineering. More importantly, the skills learnt from the class
helps students take the necessary steps to mitigate their security exposure.

OBJECTIVE COURSE OUTLINE

Educational institutions can provide greater value to
students by providing them not only with one of the
most updated courseware available today but with a
certification that empower their students in the
corporate world.
AUDIENCE
This course is specifically designed for todays'
computer users who uses the internet and the www
extensively to work, study and play.
DURATION
2 Days
Ÿ Foundations of Security
Ÿ Securing Operating Systems
Ÿ Protecting Systems Using Antiviruses
Ÿ Data Encryption
Ÿ Data Backup and Disaster Recovery
Ÿ Internet Security
Ÿ Securing Network Connections
Ÿ Securing Online Transactions
Ÿ Securing Email Communications
Ÿ Social Engineering and Identity Theft
Ÿ Security on Social Networking Sites
Ÿ Information Security and Legal Compliance

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CEH (CERTIFIED ETHICAL HACKER)
OVERVIEW
CEH is a comprehensive Ethical Hacking and Information Systems Security Auditing program focusing on latest
security threats, advanced attack vectors, and practical real time demonstration of the latest Hacking Techniques,
methodologies, tools, tricks, and security measures.
OBJECTIVE
Ÿ Key issues plaguing the information security
world, incident management process, and
penetration testing
Ÿ Various types of footprinting, footprinting tools,
and countermeasures
Ÿ Network scanning techniques and scanning
countermeasures
Ÿ Enumeration techniques and enumeration
countermeasures
Ÿ System hacking methodology,
steganography,steganalysis attacks, and covering
tracks
Ÿ Different types of Trojans, Trojan analysis, and
Trojan countermeasures
Ÿ Working of viruses, virus analysis, computer
worms, malware analysis procedure, and
countermeasures
Ÿ Packet sniffing techniques and how to defend
against sniffing
Ÿ Social Engineering techniques, identify theft, and
social engineering countermeasures
Ÿ DoS/DDoS attack techniques, botnets, DDoS
attack tools, and DoS/DDoS countermeasures
Ÿ Session hijacking techniques and
countermeasures
Ÿ Different types of webserver attacks, attack
methodology, and countermeasures
Ÿ Different types of web application attacks, web
application hacking methodology, and
countermeasures
Ÿ SQL injection attacks and injection detection tools
Ÿ Wireless Encryption, wireless hacking
methodology, wireless hacking tools, and wi-fi
security tools
Ÿ Mobile platform attack vector, android
vulnerabilities, jailbreaking iOS, windows phone 8
vulnerabilities, mobile security guidelines, and
tools
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Ÿ Firewall, IDS and honeypot evasion techniques, COURSE OUTLINE
evasion tools, and countermeasures Ÿ Introduction to Ethical Hacking
Ÿ Various types of buffer overflows, how to mutate Ÿ Footprinting and Reconnaissance
a buffer overflow exploit, buffer overflow Ÿ Scanning Networks
detection tools, and countermeasures Ÿ Enumeration
Ÿ Different types of cryptography ciphers, Public Key Ÿ Data Backup and Disaster Recovery
Infrastructure (PKI), cryptography attacks, and Ÿ System Hacking
cryptanalysis tools Ÿ Malware Threats
Ÿ Various types of penetration testing, security Ÿ Evading IDS, Firewalls and Honeypots
audit, vulnerability assessment, and penetration Ÿ Sniffing
testing roadmap Ÿ Social Engineering
Ÿ Denial of Service
Ÿ Information Security and Legal Compliance
AUDIENCE Ÿ Session Hijacking
This course will signicantly benet security o-cers, Ÿ Hacking Web servers
auditors, security professionals, site administrators, Ÿ Hacking Web Applications
and anyone who is concerned about the integrity of Ÿ SQL Injection
their network infrastructure. Ÿ Hacking Wireless Networks
Ÿ Hacking Mobile Platforms
DURATION Ÿ Cloud Computing
5 Days Ÿ Cryptography
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DATA CENTER

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NO LIST OF TRAINING
1 QUALITY MANAGEMENT TRAINING COURSE ISO 9001
QUALITY 2 ENVIRONMENTAL TRAINING COURSE ISO 14001
MANAGEMENT 3 OCCUPATIONAL HEALTH & SAFETY TRAINING COURSES OHSAS 18001
4 INFORMATION SECURITY TRAINING COURSES ISO 27001
5 IT SERVICE MANAGEMENT TRAINING COURSES ISO 20000
6 RISK MANAGEMENT TRAINING COURSES ISO 31000
7 BUSINESS CONTINUITY TRAINING COURSES ISO 22301
8 ENERGY MANAGEMENT SYSTEM TRAINING COURSES ISO 50001
9 FOOD SAFETY TRAINING COURSES ISO 22000
10 AUTOMOTIVE QUALITYMANAGEMENT TRAINING COURSES ISO/TS 16949
11 SUPPLY CHAIN MANAGEMENT TRAINING COURSES ISO 28000
12 EDUCATION QUALITY TRAINING COURSES IWA-2:2007
13 INTEGRATED SYSTEM TRAINING COURSES PAS 99
14 NEBOSH
15 SOCIAL ACCOUNTABILITY TRAINING COURSES SA 8000

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69

The ISO 9000 family addresses various aspects of quality management and
contains some of ISO's best known standards. The standards provide guidance and
tools for companies and organizations who want to ensure that their products and
services consistently meet customer's requirements, and that quality is
consistently improved.
The ISO 14000 family of standards provides practical tools for companies and
organizations of all kinds looking to manage their environmental responsibilities.
ISO 14001:2015 and its supporting standards such as ISO 14006:2011 focus on
environmental systems to achieve this. The other standards in the family focus on
specific approaches such as audits, communications, labelling and life cycle
analysis, as well as environmental challenges such as climate change.
ISO 22000 Food Safety Management is an international standard that defines the
requirements of a food safety management system for food safety and hygiene
covering all organisations in the food chain from “farm to fork”.
Social responsibility
ISO 26000 provides guidance on how businesses and organizations can operate in a
socially responsible way. This means acting in an ethical and transparent way that
contributes to the health and welfare of society
Energy management
Using energy efficiently helps organizations save money as well as helping to
conserve resources and tackle climate change. ISO 50001 supports organizations in
all sectors to use energy more efficiently, through the development of an energy
management system (EnMS).
81
Risk management
Risks affecting organizations can have consequences in terms of economic
performance and professional reputation, as well as environmental, safety and
societal outcomes. Therefore, managing risk effectively helps organizations to
perform well in an environment full of uncertainty.
Information security
Information is a valuable asset that can make or break your business. When
properly managed it allows you to operate with confidence. Information security
management gives you the freedom to grow, innovate and broaden your customer-
base in the knowledge that all your confidential information.
Business Continuity Management System.
Understand and prioritize the threats to your business with the international
standard for business continuity. ISO 22301 specifies the requirements for a
management system to protect against, reduce the likelihood of, and ensure your
business recovers from disruptive incidents.
BS OHSAS 18001 Occupational Health and Safety Management sets out the
minimum requirements for occupational health and safety management best
practice. Work with us to bring BS OHSAS 18001 into your business and you can
achieve the maximum return for your employees, your operations and your
customers.
Companies of any size rely on effective IT service management. No matter where
you're based or what you do, your IT services need to be cost effective, reliable,
consistent and efficient. You can achieve all of this with ISO/IEC 20000 if you
manage internal IT services or provide IT services as an outsourced service provider.
Plus you'll bring ITIL up to standard so that your IT services deliver exactly what's
needed.
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PROJECT NO LIST OF TRAINING

MANAGEMENT 1 CERTIFIED ASSOCIATE OF PROJECT MANAGEMENT (CAPM)
2 PROJECT MANAGEMENT PROFESSIONAL (PMP)
3 ECC - PROJECT MANAGEMENT IN IT SECURITY
4 AHLI MANAJEMEN PROYEK (A.MP)

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EXECUTIVE
DEVELOPMENT
PROGRAM

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NO LIST OF TRAINING
1 LOGISTIC MANAGEMENT
2 IT AUDIT PRACTISE
3 IT RISK MANAGEMENT IT RISK MANAGEMENT
4 BUSINESS PROCESS MANAGEMENT OVERVIEW

5 CAPABILITY MATURITY MODEL This course deals with how IT helps to achieve an appropriate balance between realizing opportunities for gains while
minimizing losses. It is an integral part of good management practice and an essential element of good corporate
6 PELATIHAN & SERTIFIKASI PENGADAAN BARANG & JASA governance. It is an iterative process consisting of steps that, when undertaken in sequence, enable continuous
7 ASSET RECOVERY MANAGEMENT improvement in IT decision-making and facilitate continuous improvement in IT performance.

8 BUSINEES CONTINUITY MANAGEMENT/ BUSINESS CONTINUITY PLAN OBJECTIVE

9 CHANGE MANAGEMENT Ÿ Conceptualize organizations risk management Ÿ Risk Indicators
within IT processes Ÿ Loss Event Database
10 IT GOVERNANCE ARCHITECTURE Ÿ Effective Risk Management
Ÿ Identify and analyze risks within IT operations and
11 IT PROBLEM MANAGEMENT AND ANALYIS understand the implications to the whole business Ÿ Risk Management Maturity
operation Ÿ IT Risk Management
12 IT REPORT MANAGEMENT Ÿ Cases
Ÿ Improve IT operation risk level thru the application
13 IT BALANCED SCOERCARD and implementation of IT risk management AUDIENCE
methodology and best practices Managers involved and related in the IT operations
SOFTWARE QUALITY ASSURANCE Ÿ
Ÿ Support the attainment of organizational business Ÿ IT staff and executives involved in risk
objectives by providing comprehensive perspective management and business process improvement
of IT risk management to the executive Ÿ Information technology professionals involved in
management of the organization projects that are concerned, in part, with the
Ÿ Plan to implement tool for identifying, analyzing, automation of business processes
eradicating and communicating the risks within the Ÿ IT professionals especially from companies
cycle of risk management regulated to implement risk management and IT
risk management such as banks and state-owned
COURSE OUTLINE enterprises.
Ÿ Risk Management Introduction
DURATION
87 Ÿ Risk Management Processes 69
88
3 Days
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MOBILE & WIRELESS

IT AUDIT PRACTICE TELECOMMUNICATION
OVERVIEW
The IT Audit course is designed to provide practical view in conducting IT audit and assurance in one organization. The
course is designed to support professional staffs to expand their understanding of information technology (IT) audit.
The course presents a more in-depth view on the fundamentals of IT auditing by highlighting on topics such as: IT
audit and control analysis, examination of control evidence in conducting IT audit, application control, and
management of IT audit.

OBJECTIVE COURSE OUTLINE

Ÿ Participants shall obtain an expanded understanding Ÿ Introduction to Information Technology Audit
the role of IT auditors in evaluating IT-related Ÿ Conducting Information Technology Audit
operational and control risk and in assessing the Ÿ Management Controls
appropriateness and adequacy of management Ÿ Application Controls
control practices and IT-related controls inside Ÿ Evidence Collection and Evaluation
participants' organization Ÿ Managing the IT Audit Function
Ÿ Participants shall obtain the capability in conducting
IT audit and implement techniques in performing COURSE OUTLINE
assurance, attestation, and audit engagements Ÿ IT Managers
Ÿ Participants shall obtain an expanded familiarity with Ÿ Security Managers
the principle references in IT governance, control and Ÿ Auditing Staffs
security as related to IT audit Ÿ IT Operation Staffs
Ÿ Participants shall obtain the working ability to plan,
conduct, and report on information technology audits
DURATION
Ÿ Participants shall obtain an understanding of the role
3 Days
of IT auditors regarding IT-related compliance and
regulatory audits, such as evaluating control
standards
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NO LIST OF TRAINING
1 TELECOMMUNICATIONS: (TERMS AND FUNDAMENTAL CONCEPTS)
2 WIRELESS FUNDAMENTALS
3 WIRELESS NETWORK OVERVIEW (CDMA, GSM, LAN)
4 CELLULAR CORE NETWORK FUNDAMENTALS
5 FIBER OPTICS FUNDAMENTALS
6 MICROWAVE TRANSMISSION NETWORK FUNDAMENTALS
7 UNDERSTANDING WIMAX
8 WIMAX DEPLOYMENT STRATEGY: “INTERNETWORKING & PLANNING”
9 4G SERIES : WIMAX VS. LONG TERM EVOLUTION (LTE)
10 INTERCONNECTION ENGINEERING INTRODUCTION
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4G SERIES : WIMAX VS. LONG TERM EVOLUTION (LTE)
OVERVIEW
The goal of this course is to present details and up-to-date information on both 3GPP LTE and IEEE WiMAX
technologies. The participants will learn about the features of the technologies and understand differences between
LTE and WiMAX. Furthermore, the participants will learn about practical performance and deployment issues.
COURSE OUTLINE
Ÿ Introduction:-Wireless Standards Overview, LTE
Standard Characteristics, LTE and WiMAX
Performance, 802.16 Standard Characteristics,
LTE, WiMAX and ITU
Ÿ LTE and WiMAX Principles:-Wireless Channel, Path
Loss, Multipath, Temporal Variations, OFDM vs.
Single Carrier, Frequency and Temporal Diversity,
TDD vs. FDD, RF Front- End, Network
TopologiesManagement Controls
Ÿ LTE Physical Layer: Downlink OFDMA, Uplink Single
Carrier FDMA, Pilot Structure, Resource Block
Structure, Link Adaptation, Scheduling, HARQ,
Interference Handling, Measurements, Multiple
Antenna Techniques, LTE Channels, MAC Layer
Ÿ LTE Radio Access Procedures:-Cell Search,
Broadcast and Paging, Broadcast and Multicast,
Random Access, Handover
Ÿ WiMAX Physical Layer:-Fixed WiMAX, OFDM
Parameters, TDD Frame Content, Contention
Access, Channel Coding and Modulation,
Measurements & Link Adaptation
Ÿ WiMAX Access Procedures: QoS Enforcement,
Network Entry, Ranging, Registration, Bandwidth
Requests, DL-MAP and UL-MAP Message, Mobility
Procedure
Ÿ LTE and WiMAX Network Architecture: - IPBased
Network Architecture, Radio Access Service
Network, Core and Connectivity Service Network ,
Mobile IP, Voice-over-IP, Backhaul, Inter Base
Station Synchronization
Ÿ LTE and WiMAX Comparison:-Physical Layer, MAC
Layer, Radio Access Procedures, Network
Architecture
AUDIENCE
Ÿ Technical managers that want to learn and
understand the benefits and differences between
LTE and WiMAX.
Ÿ Technical managers that have to decide whether to
adopt LTE or WiMAX.
DURATION
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3 Days
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SAP E-ACADEMY
TELECOMMUNICATIONS: TERMS AND FUNDAMENTAL CONCEPTS
OVERVIEW
The Telecommunications landscape is in a constant flux of change. For the Non- Technical professional,Technical
competence is strategic in this ever-changing Industry. The ABCs of Telecommunications is a three (3) day course
which provides Non-Technical Professionals the fundamental Technical concepts in the area of Wireless and Wireline
Technology.

COURSE OUTLINE AUDIENCE

Ÿ Block Diagram of Basic Communication System Non-Technical Professionals
Ÿ System Components
Ÿ Electronic Signals : Amplitude, Frequency, Phase,
DURATION
Period, Wavelength,Bandwidth etc, Analog vs.
3 Days
Digital, Voice, Data, Video Characteristics
Ÿ Transmission Medium Wired Medium: Twisted
Pair, Coaxial Cable, Fiber Optics Wireless Medium:
Electromagnetic Spectrum, Antennas, Microwave,
Satellite System
Ÿ Multiplexing Techniques :FDM, TDM, CDM, WDM
Ÿ Modulation Techniques : AM , FM , PM
Ÿ Switching Types :Circuit Switching vs.Packet
Switching
Ÿ Networks : Physical Networks, Logical Networks
Ÿ PSTN : Network element, and next technology
Ÿ GSM & 3G UMTS : Network Element and Next
Technology
Ÿ CDMA and next Technology
Ÿ LAN and Next Technology 93 94
NO LIST OF TRAINING
1 FINANCIAL ACCOUNTING
2 MANAGEMENT ACCOUNTING
3 MANAGEMENT & ADMINISTRATION
4 ORDER FULFILLMENT (SALES & DISTRIBUTION)
5 PROCUREMENT (MATERIALS & MANAGEMENT)
6 PRODUCTION PLANNING
7 BUSINESS WAREHOUSE
8 PLANT MAINTENANCE & REPAIR (SAP PM)
9 ABAP PROGRAMMING (NETWEAVER)
10 MONSOON SIM (BUSINESS PROCESS FUNDAMENTAL)

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ED merupakan solusi lengkap belajar bahasa Inggris yang menggunakan metode blended learning. Blended Learning
ENGLISH COURSE menggabungkan e-learning (mobile learning atau online learning) dan belajar tatap muka (face-to-face). Blended
learning telah digunakan secara luas dan direkomendasikan untuk metode pembelajaran bahasa karena mampu
menggabungkan teori dengan latihan.

ED merupakan alat untuk belajar bahasa Inggris yang menggabungkan online learning dengan metode tatap muka.
Sangat sesuai untuk semua level di setiap profesi seperti siswa, pengajar, karyawan, manajemen dari institusi atau
perusahaan dan masih banyak lagi.

Kelebihan ED
Ÿ Efektif
Dengan metode e-learning, anda dapat mengatur kecepatan belajar asimilasi bahasa seperti kosakata, tata
bahasa dan lain-lain. Penggabungan metode e-learning dan metode belajar di kelas akan membantu anda untuk
tetap bersemangat menyelesaikan proses belajar. Pengawasan dan pengujian oleh pengajar akan menjamin
keefektifan metode blended learning.

Ÿ Cepat
- Lebih cepat, dengan penggabungan metode pembelajaran yang sempurna sehingga dapat dilakukan kapanpun
dan di manapun maka anda dapat mempercepat proses belajar.
- Program e-learning dapat dikerjakan secara individu tanpa harus dilakukan secara berkelompok.

Ÿ Fleksibel
Program dapat disesuaikan dengan kebutuhan dan tujuan belajar anda. Dengan blended learning, hambatan
yang terjadi dalam proses belajar face-to-face dapat dihindari.

Telah digunakan dilebih dari 30 negara dan menjadi pilihan utama di beberapa kementerian di seluruh dunia. ED
menyediakan lebih dari 1.000 jam waktu belajar dengan tampilan menarik dan interaktif untuk 6 keahlian berbahasa
yang terdiri dari mendengarkan (listening), membaca (reading), berbicara (speaking), menulis (writing), kosakata
(vocabulary) dan tata bahasa (grammar).
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CORPORATE SOCIAL NO LIST OF TRAINING
RESPONSIBILITY & 1 PLANNING & DESIGNING IN CSR PROGRAM TO BE MORE EFFECTIVE AND EFFICIENT
COMMUNITY 2 AN INTRODUCTION OF SUSTAINABILITY REPORTING TECHNIQUES
DEVELOPMENT 3 STEP BY STEP MONITORING EVALUATION AND REPORTING TECHNIQUES
FOR SUSTAINABILITY PROGRAM
4 DEVELOP MONITORING AND EVALUATION TOOLS FOR EFFECTIVE PROGRAM
5 SISTEMATIC MONITORING & EVALUATION FOR CSR PROGRAM
6 MOVING FORWARD ON CSR THROUGH MONITORING AND EVALUATION
PROGRAM PREPARATION FOR CSR REPORTING
7 BUDGETING PRINCIPLES FOR CSR PROGRAM
8 AN EFFECTIVE MULTI-STAKEHOLDER PROCESS AND SOCIAL LEARNING
9 FOR SUSTAINABILITY PROGRAM
10 HANDLING LOCAL CONFLICT IN INDUSTRIAL OPERATION
11 HIGH VALUE COMMUNITY MAPPING FOR EFFECTIVE CSR/CD PROGRAM
12 SOCIAL MAPPING FOR PLANNING PROGRAM
13 SOCIAL RISK ASSESSMENT IN ISO 31000
14 TRAINING LOGICAL FRAMEWORK ANALYSIS (LFA)
15 HOW TO PRACTICE THE CSR REGULATION?
16 EFFECTIVE CSR THROUGH STAKEHOLDER ENGAGEMENT HOW TO MAKE IT WORK?

99 100
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PLANNING & DESIGNING IN CSR PROGRAM TO BE MORE EFFECTIVE
AND EFFICIENT
OVERVIEW
Recently, CSR (corporate social responsibility) has become an important factor in corporate management thinking.
The proponents of CSR are convinced that it 'pays off' for the firm as well as for the stakeholders and society.
Program planning is a part of CSR management beginning for the effectiveness and the sustainability of the program.
In program planning we can design and determine the corporate position for now and the future with the several
goals, objectives, and the expected outcome which corporate will achieved. Future more of monitoring mechanism,
indicator of success and log frame in CSR/CD program designs.
SISTEMATIC MONITORING & EVALUATION FOR CSR PROGRAM
OVERVIEW
Corporate Social Responsibility dan Community Development ini sudah menjadi bagian dari komitmen perusahaan
untuk memberikan kontribusi positif kepada masyarakat di sekitarnya. Pada implikasinya, tingkat keberhasilan
Comdev dan kinerja perusahaan dalam rangka implementasi CSR tidak mudah untuk dirumuskan. Hal ini dapat
dipahami terkait dengan kondisi sosial, ekonomi, dan culture komuniti yang beragam (berbeda antar wilayah).
Monitoring dan evaluasi yang partisipatif, selain dapat digunakan untuk mengukur kinerja perusahaan, juga dapat
dijadikan instrumen untuk meminimalisasi kemungkinan terjadinya konflik. Hal ini merupakan bagian dari proses
kontinual improvement dalam meningkatkan kinerja Comdev, dengan membangun koordinasi dan sinergitas antar
stakeholder terkait.

OBJECTIVE COURSE OUTLINE

Ÿ Sharing, between participants either with speaker
concerning Planning Program for effectiveness
and continuity for CSR/CD program.
Ÿ Comprehension regarding program planning
method.
Ÿ Skill in program planning included knowledge of
program planning method, skill in program design
with log frame.
AUDIENCE
Para manager dan officer dari unit kerja terkait dengan
pengelolaan program dari berbagai instansi atau
institusi.
Ÿ Practical tools CSR program application
Ÿ Simulation and Case Study.
Ÿ Discussions and Plenary
Ÿ Interactive discussion and sharing experience
DURATION
3 Days
OBJECTIVE COURSE OUTLINE
Practical learning mengenai metode dan teknik yang dapat Ÿ Standar dan guidelines CSR (ISO 26000, GRI, dsb)
dijadikan acuan dalam melakukan monitoring dan evaluasi Ÿ Metode pelaksanaan monitoring dan evaluasi
partisipatif dalam rangka implementasi CSR dan Comdev dalam rangka implementasi program
Ÿ Capacity building dalam membangun koordinasi dan Ÿ Teknik penyusunan kriteria dan indikator kinerja
sinergitas antar stakeholders dalam melakukan Comdev
monitoring dan evaluasi partisipatif
Ÿ Sharing pengalaman antar peserta mengenai DURATION
penerapan monitoring dan evaluasi partisipatif 3 Days
AUDIENCE
Para manager dan officer dari unit kerja terkait dengan
pengelolaan program dari berbagai instansi atau
institusi.

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MARKETING
PROFESSIONAL CUSTOMER RELATIONSHIP MANAGEMENT (P.CRM)
CERTIFICATION PROGRAM
OVERVIEW
Professional CRM (P.CRM) Certification Program is an intensive four-days CRM fire-breaking training and certification
program. Built and designed to fulfill the market need for passionate CRM professional who could lead and drive the
organization succeeding in customer era.

COURSE OUTLINE
Ÿ CRM Fundamentals – Concept & Philosophy
Ÿ CRM Types
Ÿ Customer life-cycle – GKG
Ÿ IDIC Methodology
Ÿ CRM in Action, Best Practice & Case Study
Ÿ Managing CRM Implementation
Ÿ Customer Value Management & Measurement
Ÿ Technology & Infrastructure
Ÿ Social CRM & Beyond CRM

AUDIENCE
Marketing Manager

DURATION
4 Days

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SUPPLY CHAIN
MANAGEMENT
KEY ACCOUNT MANAGEMENT
OVERVIEW
Pelanggan korporasi memiliki karakteristik-karakteristik khusus yang tidak dimiliki oleh pelanggan perorangan dan
karenanya pelanggan korporasi perlu mendapatkan penanganan secara khusus. Untuk mengelola pelanggan
korporasi tersebut, banyak perusahaan di berbagai perusahaan telah menerapkan Key Account Management dengan
menugaskan para Account Manager atau Account Executive-nya dalam berurusan dengan pelanggan korporasi
tersebut.

OBJECTIVE AUDIENCE
Ÿ Memberikan pemahaman yang solid kepada para account manager, account executive, dan manager
peserta mengenai esensi dan fundamental dari Key yang terkait dengan pengelolaan pelanggan korporasi
Account Management. atau corporate customer.
Ÿ Melatih kemampuan para peserta dalam menerapkan
tools dan metodologi Key Account Management. DURATION
Ÿ Membekali para peserta dengan insight dan inspirasi 2 Days
terhadap implementasi Key Account Management
secara sistemik lengkap dengan Key Success Factors
(KSF) dan Key Failure Factors-nya.

COURSE OUTLINE
Ÿ Introduction to Key Account Management
Ÿ Key Account Management Framework
Ÿ Account Manager Profiles and Roles
Ÿ Account Profile
Ÿ Account Plan
Ÿ Case Study on Account Profile and Account Plan
Ÿ Workshop on Account Profile and Account Plan
105 106
NO LIST OF TRAINING
1 SUPPLY CHAIN MANAGEMENT - FUNDAMENTAL
2 BUILDING COMPETITIVE OPERATIONS, PLANNING AND LOGISTIC
3 MANAGING CUSTOMER AND SUPPLIER RELATIONSHIP
4 USING IT TO ENABLE SUPPLY CHAIN MANAGEMENT
5 STRATEGIC SUPPLY CHAIN MANAGEMENT
6 SCM ON MINING,OIL AND GAS COMPANY
7 CRUDE OIL TRANSPORTATION AND STORAGE HANDLING
8 LAND TRANSPORTATION MANAGEMENT FOR MINING INDUSTRY
9 PURCHASING & SUPPLY CHAIN MANAGAEMENT
10 WAREHOUSE MANAGEMENT FOR MINING INDUSTRY
107
STRATEGIC SUPPLY CHAIN MANAGEMENT
OVERVIEW
Today's supply chain managers have many tools to supply chain management in the form of integrated information
systems, in-depth supply chain benchmarks, a mature SCOR process model, and an extensive community of
practitioners. The challenge of the next decade is to leverage the founding principles of supply chain management
and move this management discipline forward.
Strategic supply chain management is more than just innovation for the sake of being innovative. It's creating a
unique supply chain configuration that drives your strategic object forward. To get the most from your supply chain,
you need to consider five critical configuration components: Operations strategy; Outsourcing strategy; Channel
strategy; Customer service strategy, Asset network.
OBJECTIVE COURSE OUTLINE
Ÿ A thorough understanding of problems faced by Ÿ Core Discipline 1: View Your Supply Chain as a
supply chain managers Strategic Asset
Ÿ A set of quantitative tools for addressing these Ÿ Core Discipline 2: Develop an End-to
problems An overview of the current topics in Ÿ Core Discipline 3: Design Your Organization for
academic research on supply chain management Performance
toserve as a basis for students' own research in Ÿ Core Discipline 4: Build the Right Collaborative
the field Model
Ÿ Core Discipline 5: Use Metrics to Drive Business
AUDIENCE Success
General managers , Supply Chain Managers, Material Ÿ A Roadmap to Change
Manager, Warehouse Manager, Procurement Manager,
Finance Manager Asset Manager, IT Manager, DURATION
Section/Unit Managers, People who will be promoted 3 Days
to above positions 108
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PUBLIC RELATION
DEVELOPMENT
USING IT TO ENABLE SUPPLY CHAIN MANAGEMENT
OVERVIEW
Pelatihan ini memadukan sekaligus konsep supply chain management, dengan teknik aplikasi dan benefitnya serta
permasalahan yang dihadapi oleh banyak perusahaan, solusi dan aplikasinya. Dengan demikian dapat diharapkan
pelatihan ini akan bermanfaat bagi perusahaan yang sudah ataupun yang belum menerapkan supply chain
management secara utuh.

OBJECTIVE
Ÿ Peserta memahami peran manfaat pendayagunaa
Teknologi Informasi dalam SCM dan SRM
Ÿ Peserta memahami konsep ERP dalam SCM
Ÿ Peserta memahami penngunaan IT untuk
mengembangkan SCM Perusahaan
Ÿ Peserta memahami Customer and Relationship
Management (CRM) dengan relevansi SCM dan
SRM
Ÿ Peserta memahami konsep eBusiness.
AUDIENCE
General managers , Supply Chain Managers, Material
Manager, Warehouse Manager, Procurement Manager,
Finance Manager Asset Manager, IT Manager,
Section/Unit Managers, People who will be promoted
to above positions
DURATION
2 Days

COURSE OUTLINE
Ÿ Role of Information Technology in the Supply
Chain
Ÿ ERP in Supply Chain Management
Ÿ Innovative Technologies and Their Uses
Ÿ Using IT to Enhance Supply Chain Performance
Ÿ E. e-Business

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NO LIST OF TRAINING
1 PUBLIC RELATIONS MANAGEMENT
2 PUBLIC RELATIONS DI ERA MEDIA ONLINE
3 SOCIAL MEDIA MARKETING CORPORATE TRAINING
PUBLIC RELATIONS MANAGEMENT
4 HOW TO HANDLE CRISIS IN PUBLIC RELATION AND CORPORATE COMMUNICATION OVERVIEW
EFFECTIVELY PR tidak lagi hanya berfungsi memberitahukan kepada pihak lain tentang siapa dan bagaimana diri kita, tetapi juga
5 ENTERTAINING THERELATIONSl: MENJAMU RELASI SEBAGAI FUNGSI PUBLIC memberitahukan kepada 'kita' tentang apa dan bagaimana pendapat atau pikiran lain terhadap 'diri kita'. Dengan
demikian kita menjadi mampu merencanakan tindak lanjut dalam usaha kita mencapai tujuan organisasi yang
RELATIONS meliputi apa yang harus dilakukan, bagaimana caranya dan dengan sarana apa sebagai pendukung. Seluruh kegiatan
6 PUBLIC RELATIONS FOR SECRETARY AND PERSONAL ASSISTANTS tersebut merupakan mata rantai kerja PR. Jadi, diperlukan usaha peningkatan ketrampilan untuk merancang dan
mempengaruhi publik, yang dapat dilakukan dengan mengikuti suatu seminar intensif.
7 FORMING A PERFECT PUBLIC RELATIONS AND PROTOCOL
8 TEHNIK PROTOKOL YANG EFEKTIF SEBAGAI FUNGDI PUBLIC RELATIONS OBJECTIVE Ÿ Protokoler
Agar para professional PR memiliki kemampuan untuk Ÿ Public Speaking and Master of Ceremony
9 PUBLIK SPEAKING FOR SECRETARY Ÿ Media Relations, Press Release dan Pidato
mengkomunikasikan berbagai ide, melaksanakan
10 STRATEGIC MEDIA PLANNING rancangan program kepada berbagai kelompok Ÿ Press Conference – tindak lanjut Media Relations
masyarakat sasaran organisasi, untuk mendapatkan Ÿ PR dan Marketing Service
11 MANAGEMENT FOR EXECUTIVE SECRETARY & PERSONAL ASSISTANT
pengertian dan dukungan, disertai dengan kemampuan
untuk mengevaluasi perilaku masyarakat, AUDIENCE
mengidentifikasikan kebijaksanaan dan prosedur Experienced marketing and PR people who need to
organisasi sesuai dengan kepentingan masyarakat. acquire advanced skills including drawing up integrated
strategic PR plans, advanced interview and crisis
COURSE OUTLINE management skills, lobbying and issue-based
Ÿ Peranan Public Relations dalam operasi campaigns .
perusahaan
Ÿ Psikologi Public relations
DURATION
Ÿ Manajemen dan kode etik Public Relations
4 Days
Ÿ Perencanaan Kerja PR
Ÿ Management Crisis
111 Ÿ Corporate Image Identity 112
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HUMAN CAPITAL
MANAGEMENT
PUBLIC RELATIONS DI ERA MEDIA ONLINE
OVERVIEW
Tugas-tugas public relations harus terintegrasi dengan media online yang semakin berkembang. Komunikasi dan
Informasi yang benar dan jujur menjadi tuntutan utama. Perlu dicatat bahwa kuatnya perkembangan media sosial,
membuat setiap individu dalam masyarakat bisa berpendapat dengan bebas terhadap produk dan jasa sebuah
perusahaan. Tugas seorang PR untuk menjadikan komunikasi media online ini sebagai sarana pencitraan perusahaan
yang baik dan menyampaikan pesan konstruktif untuk mencapai tujuan utama perusahaan. Dengan mengikuti
training ini, diharapkan para peserta dapat memahami strategi, teknik-teknik dan menggunakan media online
menjalankan tugas Public Relations secara efektif

OBJECTIVE
Ÿ Memahami dan mampu menguasai definisi dan
kon public relations dalam hal media online
Ÿ Mengaplikasikan public relations dalam dunia
sehari maupun dunia kerja dalam hubungannya
dengan dunia internet
AUDIENCE
Communication and Public Relations Team, marketing
atau karyawan lain yang menjalankan fungsi
marketing public relations, melakukan promosi dan
menjaga citra perusahaan dan produknya, Mahasiswa
dan masyarakat umum yang ingin mendalami konsep
public relations di era media online.

COURSE OUTLINE
DURATION
Ÿ Online Press Releases
2 Days
Ÿ News Rooms/ Media Rooms
Ÿ Claiming Your Online Brand Profiles
Ÿ Social Media Reputation Management
Ÿ Social Media Monitoring & Management Tools
Ÿ Content Syndication Using RSS (Really Simple
Syndication)

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HUMAN RESOURCES BUSINESS PROFESIONAL (HRBP) CERTIFICATION HUMAN RESOURCES MANAGEMENT PROFESSIONAL (HRMP) CERTIFICATION
OVERVIEW OVERVIEW
The Human Resource Business Professional (HRBP) adalah sertifikat internasional yang dikeluarkan oleh HRCI (HR HRMP didesain berdasarkan kebutuhan rill para praktisi Manajemen SDM yang merasakan adanya kesenjangan
Certification Institute), sebuah lembaga sertifikasi internasional di bidang HR yang tertua dan terbesar di dunia. antara kompetensi mengenai Manajemen SDM yang dimiliki dengan kebutuhan praktis di pekerjaan mereka.
HRBP diberikan kepada profesional HR mula dan menengah, yang telah lulus dalam ujian online dalam area Kesenjangan ini terutama dirasakan ketika seseorang dipromosikan dari unit lain ke unit SDM namun pemahaman
rekrutmen, kompensasi & benefit, training dan HR Administration. Dengan sertifkasi HRBP yang bersifat mengenai Manajemen SDM masih terbatas sementara ia dituntut oleh perusahaan agar secepatnya dapat menguasai
international ini, memastikan bahwa pemegang sertifikat telah memiliki kompetensi yang komprehensif dan pekerjaannya.
internationally standard.
OBJECTIVE Ÿ Sistem Pelatihan & Pengembangan SDM (Training &
HRBP Certification akan membekali peserta dengan materi-materi yang akan diujikan dalam ujian sertifikasi HRBP, Ÿ mampu memahami lingkup kerja Manajemen SDM, Development System)
dengan materi yang sesuai dengan standard HRCI dan SHRM (Society of Human Resources Management) Ÿ mampu memahami perubahan paradigma Ÿ Sistem Manajemen Karir dan Perencanaan Suksesi
Manajemen SDM yang terjadi, (Career Management & Succession Plan)
COURSE OUTLINE DURATION Ÿ mampu memahami pendekatan-pendekatan baru Ÿ Sistem Remunerasi (Remuneration System)
Ÿ HRBP Certification Guidline 5 Days yang aplikatif, Ÿ Sistem Pengelolaan Kinerja (Performance
Ÿ Recruitment & Selection Ÿ serta memiliki ketrampilan dasar yang dapat Management System)
Ÿ Compensation & Benefit:: diterapkan dalam bidang Manajemen SDM. Ÿ Hubungan Industrial (Industrial Relations)
Ÿ Training & Development Ÿ Sistem Informasi dan Administrasi Manajemen
Ÿ Employee Relations and Communication SDM (HR Administration & Information System)
COURSE OUTLINE Ÿ HR Scorecard
Ÿ HR Administration Ÿ Konsep Strategic Competency-based Human
Ÿ Health, Safety and Security Resource Management (SCBHRM) Dalam Sistem
AUDIENCE
Manajemen SDM
Ÿ HR manager
AUDIENCE Ÿ Organization Development dan Change
Ÿ HR staff dan Line Manager
Ÿ HR manager Management
Ÿ Praktisi / Profesional HR dengan pengalaman Ÿ Perencanaan SDM di Perusahaan
minimal 2 tahun Ÿ Sistem Rekrutmen & Seleksi dan Metode DURATION
Ÿ Konsultan HR Assessment Center 4 Days
115 116