DAFTAR ISI

DAFTAR ISI.............................................................................................................................. i
PANDUAN KOMUNIKASI EFEKTIF
RUMAH SAKIT SUCI PARAMITA............................................................................................... 1
Menimbang...................................................................................................................... 2
Mengingat........................................................................................................................ 2
Memutuskan.................................................................................................................... 3

BAB 1 DEFINISI
1.1 Komunikasi........................................................................................................... 4
1.2 Proses komunikasi efektif.................................................................................... 4
1.3 Komponen komunikasi ........................................................................................ 4
...................................................................................................................................

BAB II RUANG LINGKUP

BAB III TATA LAKSANA

A. Pelaksanaan Komunikasi Efektif............................................................................ 9
1. Komunikasi efektif dokter dengan pasien......................................................... 9
2. Komunikasi efektif perawat dengan pasien...................................................... 11
3. Komunikasi antar pemberi layanan................................................................... 14
4. Komunikasi asuhan dan edukasi....................................................................... 15
5. Komunikasi informasi asuhan........................................................................... 16
6. Komunikasi edukasi pasien dan keluarga pasien.............................................. 16
B. Pelaksanaan Komunikasi Efektif............................................................................ 18
1. Komunikasi efektif di ruang pendaftaran.......................................................... 18
2. Komunikasi efektif rawat jalan.......................................................................... 19
3. Komunikasi efektif rawat inap........................................................................... 20
C. Komunikasi Saat Memberikan Edukasi Terkait Kondisi Kesehatan Pasien............. 21

BAB IV DOKUMENTASI