“STUDI KUALITATIF PENGALAMAN PASIEN DAN

KELUARGANYA TENTANG PELAYANAN DI RUANG IGD RSUD

DR PIRNGADI KOTA MEDAN”

OLEH:

DAHLIA SURYATI SIMANJUNTAK

NIP: 19820916 201001 2 018

RUMAH SAKIT UMUM DAERAH Dr. PIRNGADI

KOTA MEDAN
2021

i
 DAFTAR ISI

Halaman
HALAMAN SAMPUL DEPAN .....................................................................

DAFTAR ISI .................................................................................................... ii

DAFTAR SKEMA .................................................................................................... iv

DAFTAR TABEL .................................................................................................... v

BAB I PENDAHULUAN

A. Latar Belakang ............................................................................................ 1

B. Rumusan Masalah …………………………………………. ..................... 3

C. Tujuan Penelitian ……………………………………................................ 3

D. Manfaat penelitian …………………………………………...................... 3

BAB II TINJAUAN PUSTAKA

A. Tinjauan tentang Pelayanan Rumah Sakit.................................................... 5

B. Tinjauan umum tentang Pengalaman. .......................................................... 9

BAB III METODE PENELITIAN

A. Rancangan Penelitian ................................................................................. 13

B. Tempat dan Waktu Penelitian ..................................................................... 13

C. Partisipan..................................................................................................... 13

D. Pengolahan dan Teknik analisa data ........................................................... 14

E. Keabsahan data............................................................................................ 16

F. Etika Penelitian ........................................................................................... 17

ii
BAB IV HASIL PENELITIAN DAN PEMBAHASAN

A. Hasil Penelitian ....................................................................................................... 19

B. Pembahasan............................................................................................................. 29

C. Keterbatasan Penelitian............................................................................................ 35

BAB V KESIMPULAN DAN SARAN

A. Kesimpulan............................................................................................................. 36

B. Saran....................................................................................................................... 37

DAFTAR PUSTAKA

iii
 DAFTAR SKEMA
Halaman
Skema 1. Respon petugas ketika pasien tiba di IGD..................................................24
Skema 2. Tindakan penanganan petugas terhadap pasien..........................................25
Skema 3. Pendapat pasien setelah menerima pelayanan dari petugas........................26
Skema 4. Pendapat keluarga yang mendampingi pasien............................................28
 DAFTAR TABEL

Halaman

Tabel 4.1 Karakteristik partisipan .................................................................... 20

Tabel 4.2 Karakteristik keluarga partisipan ..................................................... 21

Tabel 4.3 Karakteristik perawat IGD ............................................................... 21

Tabel 4.4 Karakteristik petugas medis IGD ................................................................... 22