UEU-Undergraduate-7107-17. Lampiran-Lampiran Skripsi

90
Lampiran 1 : Kuesioner Penelitian
DAFTAR PERTANYAAN (KUESIONER)

Saya adalah mahasiswi Universitas Esa Unggul Fakultas Ekonomi Jurusan
Manajemen yang berfokus pada Bidang Pemasaran sedang melakukan penelitian
untuk Tugas Akhir Skripsi S-1 sebagai salah satu syarat kelulusan. Judul penelitian
mengenai “Pengaruh Kualitas Pelayanan Terhadap Kepuasan dan Loyalitas
Konsumen (Studi Kasus Lion Air)”. Demi tercapainya tujuan penelitian ini saya
mengharapkan ketersediaan dari Bapak/Ibu sekalian untuk menjawab pertanyaan
yang terdapat didalam kuesioner ini dengan lengkap dan benar.
Atas kesediaan Bapak/Ibu sekalian dalam menjawab kuesioner ini, saya
ucapkan terima kasih.
A. Data Responden :
Silahkan beri tanda check list (√) pada jawaban yang paling tepat dan sesuai.
1. Jenis Kelamin :
Laki-laki Perempuan
2. Usia :
17-24 Tahun 35-44 Tahun
25-34 Tahun > 45 Tahun
3. Pekerjaan saat ini:
Pelajar/Mahasiswa Pegawai Negeri Lain-lain
Pegawai Swasta Wiraswasta
4. Pendapatan saat ini :
Rp. 3.000.000,- – Rp. 5.000.000,-
Rp. 5.000.001,- – Rp. 7.000.000,-
> Rp. 7.000.001,-
5. Berapa kali anda sudah menggunakan jasa penerbangan Lion Air pada bulan
Januari 2015 sampai dengan Agustus 2015 :
2 kali 4 kali
3 kali > 4 kali
6. Tuliskan tujuan penerbangan anda dengan menggunakan pesawat Lion Air ?
...........................................................................................................................
91
B. Pertanyaan/Pernyataan
Berilah tanda check list (√) pada jawaban yang sesuai dengan pendapat anda :
Keterangan :
STS Sangat Tidak Setuju 1 Point
TS Tidak Setuju 2 Point
S Setuju 3 Point
SS Sangat Setuju 4 Point
Kategori
No. Pernyataan 1 2 3 4
STS TS S SS
Kualitas Pelayanan (X)
Dimensi :
Reliabilitas (Reliability)
1 Jadwal penerbangan Lion Air yang ontime
Proses Ground Handling (ticketing, check-in, boarding)
2
yang cepat
3 Penerbangan Lion Air tiba sesuai dengan jadwal yang
telah ditetapkan
4 Lion Air menyediakan informasi penerbangan yang
tepat
Dimensi :
Daya Tanggap (Responsiveness)
5 Pelayanan staf penjualan tiket Lion Air baik
6 Mudah untuk pemesanan tiket online melalui website
Lion Air
Setiap Pesawat Lion Air dilengkapi peralatan
7 keselamatan yang baik (safety fest, masker oksigen,
safety belt, safety card)
Crew Lion Air selalu menginformasikan kondisi
8 penerbangan (cuaca, jarak tempuh, ketinggian terbang,
waktu terbang)
9 Penanganan masalah bagasi Lion Air cepat
diselesaikan
Pengantaran bagasi Lion Air dari pesawat ke Terminal
10
Kedatangan cepat
92
Kategori
STS TS S SS
Dimensi :
Jaminan (Assurance)
11 Kenyamanan yang diberikan Lion Air sudah baik
Kepercayaan penumpang menggunakan jasa
12
penerbangan Lion Air sudah baik
Jaminan asuransi yang diberikan Lion Air kepada
13
penumpang sudah baik
Karyawan Lion Air memiliki kemampuan
14
berkomunikasi dengan baik
Karyawan Lion Air memiliki pengetahuan yang
15
memadai untuk menjawab pertanyaan penumpang
Dimensi :
Empati (Emphaty)
Perhatian secara individu untuk penumpang (anak
16 kecil yang terbang sendiri tanpa orang tua, ibu hamil,
orang sakit, lansia) dari karyawan Lion Air sudah baik
Lion Air memberikan pelayanan maksimal kepada
17 penumpang misconnect, penumpang last minute,
penumpang delay
Karyawan Lion Air membantu penumpang yang
18 mengalami
kesulitan dengan sigap
Lion Air memiliki rute serta jam penerbangan yang
19
sesuai kebutuhan penumpang
Dimensi :
Bukti Fisik (Tangibles)
Interior Pesawat Lion Air yang digunakan bersih, rapi,
20
serta nyaman
Tiket Lion Air yang mudah dibeli (Online, Minimarket
21
serta Travel)
22 Call Center 24jam untuk pemesanan tiket Lion Air
Lion Air memberikan free bagasi pesawat setiap
23
penerbangan nasional
Tempat cabin bagasi pesawat Lion Air, berat tidak lebih
24
dari 7kg
Aksesoris yang digunakan karyawan Lion Air sesuai
25
Standar Perusahaan (ID Card, Name Tag, Bar)
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Kategori
STS TS S SS
Kepuasan Konsumen (Z)
26 Saya puas, jadwal penerbangan Lion Air yang ontime
Saya puas, proses Ground Handling (ticketing, check-
27
in, boarding) yang cepat
Saya puas, penerbangan Lion Air tiba sesuai dengan
28
jadwal yang telah ditetapkan
Saya puas, Lion Air menyediakan informasi
29
penerbangan yang tepat
Saya puas dengan pelayanan staf penjualan tiket Lion
30
Air baik
Saya puas, mudah untuk pemesanan tiket online melalui
31
website Lion Air
Saya puas pada setiap Pesawat Lion Air dilengkapi
32 peralatan keselamatan yang baik (safety fest, masker
oksigen, safety belt, safety card)
Saya puas, Crew Lion Air selalu menginformasikan
33 kondisi penerbangan (cuaca, jarak tempuh, ketinggian
terbang, waktu terbang)
Saya puas dengan penanganan masalah bagasi Lion
34
Air cepat diselesaikan
Saya puas untuk pengantaran bagasi Lion Air dari
35
pesawat ke Terminal Kedatangan cepat
Saya puas, kenyamanan yang diberikan Lion Air sudah
36
baik
Saya puas dengan kepercayaan penumpang
37
menggunakan jasa penerbangan Lion Air sudah baik
Saya puas, jaminan asuransi yang diberikan Lion Air
38
kepada penumpang sudah baik
Saya puas dengan karyawan Lion Air memiliki
39
kemampuan berkomunikasi dengan baik
Saya puas, karyawan Lion Air memiliki pengetahuan
40
yang memadai untuk menjawab pertanyaan penumpang
Saya puas, perhatian secara individu untuk penumpang
(anak kecil yang terbang sendiri tanpa orang tua, ibu
41
hamil, orang sakit, lansia) dari karyawan Lion Air
sudah baik
94
Kategori
STS TS S SS
Saya puas, Lion Air memberikan pelayanan maksimal
42 kepada penumpang misconnect, penumpang last minute,
penumpang delay
Saya puas, karyawan Lion Air membantu penumpang
43
yang mengalami kesulitan dengan sigap
Saya puas, Lion Air memiliki rute serta jam
44
penerbangan yang sesuai kebutuhan penumpang
Saya puas, interior Pesawat Lion Air yang digunakan
45
bersih, rapi, serta nyaman
Saya puas, tiket Lion Air yang mudah dibeli (Online,
46
Minimarket serta Travel)
Saya puas, Call Center 24jam untuk pemesanan tiket
47
Lion Air
Saya puas, Lion Air memberikan free bagasi pesawat
48
setiap penerbangan nasional
Saya puas, tempat cabin bagasi pesawat Lion Air,
49
berat tidak lebih dari 7kg
Saya puas melihat penampilan rapi dan menarik yang
50 digunakan karyawan Lion Air dengan aksesoris sesuai
Standar Perusahaan (ID Card, Name Tag, Bar)
Loyalitas Konsumen (Y)
Saya puas sudah melakukan pembelian berulang
51
secara teratur dengan jasa pelayanan Lion Air
52 Saya akan terus menggunakan jasa pelayanan Lion Air
Saya akan selalu merekomendasikan jasa penerbangan
53
Lion Air kepada orang lain
Saya tidak akan mengganti jasa pelayanan Lion Air
54
untuk rute pelayanan yang sama
C. Pertanyaan Terbuka :
1. Mengapa menggunakan jasa penerbangan Lion Air ?
.............................................................................................................................
95
Lampiran 2 : Tabulasi Data Karakteristik Pre-Test 30 Responden

Jenis Mengapa
Usia Pekerjaan Pendapatan Brp Kali Tujuan
No Kelamin Menggunakan
Penerbangan
>45 Pelajar Peg. Peg. Wira Lain- Penerbangan
L P 17-24 25-34 35-44 3jt-5jt 5jt-7jt >7jt 2X 3X 4X >4X Lion Air
thn /Mhs Swasta Negeri swasta lain Lion Air
Jam Penerbangan
1 1 1 1 1 1 Pekanbaru
Banyak
Harga Tiket
2 1 1 1 1 1 Jogja
Terjangkau (Murah)
Rute dan Jam
Tanjung Penerbangan
3 1 1 1 1 1
Pandan Banyak, Harga
Tiket Murah
4 1 1 1 1 1 Medan Tiket Murah
5 1 1 1 1 1 Denpasar Tiket Murah
6 1 1 1 1 1 Padang, Bali Tiket Murah
Jadwal Penerbangan
7 1 1 1 1 1 Palembang
Banyak
Medan,
8 1 1 1 1 1 Mendadak
Batam
Tiket Mudah
9 1 1 1 1 1 Surabaya
Didapat
Rute Penerbangan
10 1 1 1 1 1 Jayapura
Banyak
11 1 1 1 1 1 Surabaya Harga Tiket Murah
Harga Tiket Murah
12 1 1 1 1 1 Solo
dan Mudah
13 1 1 1 1 1 Denpasar Harga Tiket Murah
Medan.
Denpasar,
14 1 1 1 1 1 Harga Tiket Murah
Balikpapan,
Riau
Jam dan Rute
15 1 1 1 1 1 Denpasar Penerbangan
Banyak
96
Jenis Mengapa
Penerbangan
16 1 1 1 1 1 Makasar Tugas/Dinas
Harga Tiket Murah
17 1 1 1 1 1 Medan
dan Mudah
18 1 1 1 1 1 Makasar Harga Tiket Murah
Manado,
19 1 1 1 1 1 Harga Tiket Murah
Makasar
Harga Tiket Murah
20 1 1 1 1 1 Ambon
dan Mudah
21 1 1 1 1 1 Jogja, Solo Harga Tiket Murah
22 1 1 1 1 1 Jogja Harga Tiket Murah
Padang,
Karna Maskapai yang
23 1 1 1 1 1 batam,
lain Penuh
Singapura
Rute Penerbangan ada
24 1 1 1 1 1 Ambon
di Lion
25 1 1 1 1 1 Tarakan Tugas/Dinas
Rute Penerbangan
26 1 1 1 1 1 Denpasar
Banyak
27 1 1 1 1 1 Denpasar Pesawat Baru
Harga Tiket Murah,
28 1 1 1 1 1 Semarang Rute dan Jam
Penerbangan Banyak
Rute dan Jadwal
29 1 1 1 1 1 Denpasar
Penerbangan Banyak
Harga Tiket Murah,
30 1 1 1 1 1 Medan Jadwal Penerbangan
Banyak
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Lampiran 3 : Tabulasi Data Pre-Test 30 Responden

Total
Responden Reliabilitas Daya Tanggap Jaminan Empati Bukti Fisik Mean
X
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28
1 2 2 2 2 3 3 3 3 2 3 3 3 3 3 3 3 3 3 3 4 4 3 4 3 3 3 2 3 81 2,89
2 3 3 3 3 3 4 4 4 2 2 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 2 3 3 84 3
3 2 3 2 3 3 4 3 3 3 3 3 2 3 3 3 3 3 3 3 4 3 3 4 3 3 2 3 3 83 2,96
4 2 2 2 3 3 3 3 3 2 2 3 2 1 1 3 2 3 2 3 1 3 3 3 2 2 3 3 3 68 2,43
5 2 2 3 2 3 3 3 3 3 2 1 3 3 3 4 3 3 3 3 3 3 4 3 4 4 3 1 3 80 2,86
6 2 3 2 2 2 3 3 3 2 2 3 3 2 3 3 3 3 1 2 3 3 3 3 3 3 3 3 3 74 2,64
7 3 3 3 3 4 4 4 4 3 3 3 4 4 4 3 3 3 4 4 3 3 3 4 4 4 4 3 4 98 3,50
8 1 2 2 2 1 2 2 2 3 3 2 3 2 3 2 2 3 3 2 2 3 4 4 4 4 3 3 3 72 2,57
9 2 2 2 3 3 3 2 3 1 1 3 3 3 3 2 2 2 2 2 3 3 3 3 3 3 3 3 3 71 2,54
10 3 2 2 2 3 4 4 4 2 2 3 3 2 2 2 2 3 3 3 3 3 4 4 4 3 3 3 3 81 2,89
11 1 2 2 2 2 3 3 3 1 1 3 2 2 2 2 2 3 3 3 3 3 1 3 3 3 3 3 2 66 2,36
12 2 2 2 3 3 3 3 3 2 3 3 3 2 3 2 2 3 2 2 3 3 3 3 3 3 3 3 3 75 2,68
13 2 2 2 3 2 3 3 3 2 2 3 3 2 2 2 2 3 2 2 3 3 3 3 3 3 3 3 2 71 2,54
14 3 3 2 4 3 3 4 3 2 2 4 3 3 3 3 3 3 2 3 3 1 3 4 4 4 3 3 4 85 3,04
15 2 2 3 2 3 3 3 3 2 1 3 3 3 3 3 3 3 2 3 3 3 3 3 3 3 3 3 4 78 2,79
16 1 2 1 1 2 3 3 3 1 1 3 2 2 3 2 2 3 1 2 3 3 3 3 3 3 2 3 3 64 2,29
17 2 2 2 3 3 3 3 2 1 1 3 3 3 2 2 2 3 2 2 3 3 2 3 3 4 3 3 3 71 2,54
18 1 2 1 2 3 3 3 3 1 1 2 3 3 2 2 2 3 2 2 3 3 2 3 3 3 3 3 3 67 2,39
19 3 3 2 2 2 4 3 3 2 2 3 3 3 3 3 3 3 2 2 3 3 3 4 4 4 3 3 3 81 2,89
20 2 2 2 3 3 3 2 3 1 1 2 3 3 2 2 2 2 2 2 3 3 2 3 3 3 3 3 3 68 2,43
21 3 3 3 3 3 3 3 3 2 2 3 3 3 3 3 3 3 3 2 3 4 4 4 4 4 3 3 3 86 3,07
22 2 2 2 3 2 3 3 3 2 2 2 3 3 3 2 2 3 3 2 3 3 3 3 3 3 2 2 3 72 2,57
23 2 2 3 1 2 4 3 2 1 2 2 1 2 2 2 3 2 2 2 1 2 2 1 3 4 3 2 3 61 2,18
24 2 3 2 3 3 3 3 3 2 2 2 2 3 2 2 3 2 3 2 3 3 3 3 3 3 2 2 3 72 2,57
25 2 2 1 2 2 3 4 3 2 2 3 3 2 3 2 2 3 2 2 4 2 2 4 4 4 3 3 3 74 2,64
26 1 2 1 2 2 3 3 4 2 2 3 3 2 3 3 2 3 2 2 4 2 3 4 4 4 3 3 3 75 2,68
27 2 2 2 2 3 3 3 3 2 3 3 3 3 3 3 3 3 3 3 4 4 3 4 3 3 3 2 3 81 2,89
28 2 3 2 2 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 4 3 3 3 3 3 2 3 3 81 2,89
29 3 3 3 3 3 4 4 4 3 3 3 3 3 3 4 4 3 3 3 4 3 3 4 4 4 2 3 3 92 3,29
30 3 3 3 3 3 3 4 2 2 3 3 2 2 3 2 2 3 3 3 3 3 2 3 3 3 3 3 3 78 2,79
98
Loyalitas
Kepuasan Konsumen (Z) Total Total
Responden Mean Konsumen (Y) Mean
Z Y
29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60
1 2 2 2 2 3 4 3 2 2 2 3 3 3 3 3 2 3 3 2 3 3 3 4 3 3 3 2 3 76 2,71 3 3 3 3 12 3
2 3 3 3 3 3 3 3 3 2 2 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 2 3 3 81 2,89 3 3 3 3 12 3
3 2 3 2 2 3 4 3 3 2 3 3 2 3 3 3 3 3 3 3 4 3 3 4 3 3 2 3 3 81 2,89 3 2 2 2 9 2,25
4 2 2 2 2 3 2 2 2 1 2 3 2 2 1 2 1 2 2 2 3 3 3 2 2 2 2 2 2 58 2,07 2 2 2 2 8 2
5 2 2 2 3 2 3 4 4 3 3 2 3 3 3 2 2 2 3 2 2 3 3 3 3 3 3 3 2 75 2,68 3 3 3 3 12 3
6 2 3 2 3 3 3 3 2 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 81 2,89 3 3 3 3 12 3
7 3 4 3 4 4 4 4 4 3 3 4 3 4 3 3 3 3 3 3 3 4 3 4 4 4 4 3 3 97 3,46 3 4 3 3 13 3,25
8 2 2 2 2 2 3 4 3 2 2 2 3 2 3 2 3 2 2 3 2 3 2 3 4 4 3 3 3 73 2,61 2 2 2 2 8 2
9 2 3 3 3 2 3 3 3 2 1 3 3 2 3 2 2 2 2 2 3 3 2 3 3 3 3 3 3 72 2,57 2 3 3 2 10 2,5
10 3 2 2 2 2 3 4 2 2 1 2 3 3 2 3 3 2 3 3 2 3 2 4 4 4 3 4 3 76 2,71 3 3 3 3 12 3
11 2 1 1 2 2 3 3 3 1 1 2 3 2 3 2 2 3 2 2 3 3 1 3 3 3 3 2 2 63 2,25 3 3 2 2 10 2,5
12 2 2 3 3 2 3 3 3 2 2 3 3 3 3 2 2 3 2 2 3 3 3 3 3 3 3 3 3 75 2,68 3 3 3 2 11 2,75
13 2 2 2 2 2 3 3 3 2 2 3 2 2 2 2 2 3 2 2 3 3 3 3 3 3 3 3 3 70 2,50 2 2 2 2 8 2
14 2 3 3 3 3 4 3 3 2 2 3 3 3 3 3 2 3 2 3 3 1 3 4 7 4 3 4 3 85 3,04 3 2 2 3 10 2,5
15 2 3 2 2 3 3 3 3 2 2 3 3 3 3 3 2 3 2 3 3 3 3 3 3 3 3 3 3 77 2,75 2 2 2 2 8 2
16 1 1 1 1 2 3 3 3 2 1 3 2 2 3 2 2 3 2 2 3 3 3 3 3 3 2 3 3 65 2,32 2 1 1 1 5 1,25
17 2 2 2 2 2 3 3 3 1 1 3 2 3 2 2 2 2 2 2 3 3 1 3 3 4 3 3 3 67 2,39 3 3 2 3 11 2,75
18 1 1 1 1 2 3 3 3 1 1 2 3 3 2 2 2 3 2 3 3 3 1 3 3 3 3 3 3 64 2,29 2 2 3 3 10 2,5
19 2 3 2 2 3 4 4 4 2 2 3 3 3 3 3 3 3 2 2 2 3 3 4 4 4 3 3 3 82 2,93 3 3 3 3 12 3
20 2 3 2 2 2 3 2 3 1 1 3 3 3 2 2 2 2 2 2 3 3 2 3 3 3 3 3 3 68 2,43 3 3 3 2 11 2,75
21 2 3 3 2 3 3 4 4 3 2 3 3 3 3 3 3 3 2 2 3 4 4 4 4 4 3 3 3 86 3,07 3 3 3 3 12 3
22 2 1 2 3 2 3 3 3 2 1 3 3 3 3 2 3 2 3 2 3 3 2 3 3 3 2 3 3 71 2,54 3 3 3 3 12 3
23 2 1 1 2 2 3 2 1 2 1 1 2 3 2 3 2 1 2 2 1 2 2 4 4 3 2 1 1 55 1,96 2 2 3 2 9 2,25
24 2 3 3 3 2 3 3 2 2 2 2 3 3 2 2 2 2 3 3 3 3 2 3 3 3 2 2 3 71 2,54 3 2 3 2 10 2,5
25 2 3 2 2 2 4 4 4 2 2 3 3 2 3 3 2 3 1 2 3 3 3 4 4 4 3 3 3 79 2,82 3 2 2 2 9 2,25
26 2 2 1 2 2 3 4 3 1 2 2 2 2 2 2 3 3 1 2 4 3 3 4 4 4 3 4 2 72 2,57 3 2 2 2 9 2,25
27 2 2 2 2 3 4 3 2 2 2 3 3 3 3 3 2 3 3 2 3 3 3 4 3 3 3 2 3 76 2,71 3 3 3 3 12 3
28 2 3 2 2 3 4 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 4 3 3 2 3 3 82 2,93 3 3 3 3 12 3
29 3 3 3 3 3 4 4 4 3 3 3 3 3 3 4 4 3 3 3 4 3 3 4 4 4 2 3 3 92 3,29 3 3 3 3 12 3
30 3 3 3 3 3 3 3 2 2 3 3 3 3 3 2 2 3 3 3 3 3 3 3 3 3 3 3 3 80 2,86 3 3 3 2 11 2,75
99
Lampiran 4 : Hasil Uji Validitas Pre-Test 30 Responden

Kualitas Pelayanan melalui Kepuasan Konsumen terhadap Loyalitas Konsumen
Correlations
P1 P2 P3 P4 P5 P6 P7 P8 P9 P10 P11 P12 P13 P14 P15 P16 P17 P18 P19 P20 P21 P22 P23 P24 P25
P1 Pearson Correlation 1 .627** .630** .505** .516** .581** .602** ,272 ,319 ,338 ,339 ,248 ,352 ,254 ,358 .492** ,060 ,352 .410* ,056 ,018 ,260 ,237 ,302 ,191
Sig. (2-tailed) ,000 ,000 ,004 ,004 ,001 ,000 ,146 ,085 ,068 ,067 ,187 ,056 ,176 ,052 ,006 ,752 ,057 ,025 ,767 ,925 ,165 ,208 ,105 ,313
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P2 Pearson Correlation .627** 1 .395* .399* ,309 .407* .435* ,207 .459* .406* ,318 ,070 .385* .390* .423* .632** ,095 ,296 ,307 ,216 -,032 ,151 ,248 ,224 ,172
Sig. (2-tailed) ,000 ,031 ,029 ,096 ,026 ,016 ,273 ,011 ,026 ,087 ,713 ,036 ,033 ,020 ,000 ,618 ,112 ,099 ,253 ,866 ,424 ,186 ,235 ,365
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P3 Pearson Correlation .630** .395* 1 ,252 .392* .362* ,237 -,013 ,339 ,277 -,103 -,006 ,318 ,202 .415* .563** -,074 .494** .479** -,242 ,213 ,204 -,194 ,082 ,167
Sig. (2-tailed) ,000 ,031 ,179 ,032 ,049 ,208 ,945 ,067 ,139 ,588 ,973 ,087 ,283 ,023 ,001 ,697 ,006 ,007 ,197 ,258 ,280 ,305 ,667 ,377
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P4 Pearson Correlation .505** .399* ,252 1 .473** ,021 ,189 ,140 ,187 ,141 ,291 ,291 ,293 ,017 ,086 ,047 -,020 ,257 ,177 ,073 -,093 ,064 ,255 -,019 -,062
Sig. (2-tailed) ,004 ,029 ,179 ,008 ,913 ,317 ,462 ,323 ,456 ,119 ,119 ,116 ,929 ,651 ,804 ,918 ,170 ,350 ,702 ,627 ,735 ,173 ,921 ,746
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P5 Pearson Correlation .516** ,309 .392* .473** 1 ,352 ,332 ,341 ,142 ,128 ,167 ,267 .549** ,095 ,333 ,332 -,055 .389* .596** ,205 ,227 ,056 ,115 -,106 -,173
Sig. (2-tailed) ,004 ,096 ,032 ,008 ,056 ,073 ,065 ,455 ,500 ,379 ,154 ,002 ,616 ,072 ,073 ,774 ,033 ,001 ,277 ,227 ,770 ,546 ,576 ,360
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P6 Pearson Correlation .581** .407* .362* ,021 ,352 1 .523** .487** ,128 ,154 ,175 -,075 ,275 ,096 ,296 .474** -,041 ,230 .373* ,058 -,073 -,021 ,000 ,160 ,130
Sig. (2-tailed) ,001 ,026 ,049 ,913 ,056 ,003 ,006 ,501 ,416 ,354 ,693 ,141 ,615 ,113 ,008 ,829 ,222 ,042 ,762 ,700 ,913 1,000 ,399 ,493
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P7 Pearson Correlation .602** .435* ,237 ,189 ,332 .523** 1 .420* ,283 ,305 .418* ,099 ,058 ,223 ,263 ,303 .442* ,278 .527** ,223 -,283 -,041 ,244 ,316 ,184
Sig. (2-tailed) ,000 ,016 ,208 ,317 ,073 ,003 ,021 ,130 ,102 ,022 ,602 ,760 ,237 ,159 ,104 ,014 ,138 ,003 ,236 ,130 ,828 ,195 ,089 ,330
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P8 Pearson Correlation ,272 ,207 -,013 ,140 ,341 .487** .420* 1 ,281 ,078 ,244 .462* ,239 ,239 .439* ,268 ,203 ,231 .379* .414* ,007 ,285 .438* ,313 -,038
Sig. (2-tailed) ,146 ,273 ,945 ,462 ,065 ,006 ,021 ,132 ,681 ,194 ,010 ,202 ,203 ,015 ,153 ,281 ,220 ,039 ,023 ,970 ,127 ,016 ,092 ,843
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P9 Pearson Correlation ,319 .459* ,339 ,187 ,142 ,128 ,283 ,281 1 .772** -,021 ,342 ,216 .493** .623** .499** .428* .565** .496** ,284 ,083 .595** .494** .414* ,220
Sig. (2-tailed) ,085 ,011 ,067 ,323 ,455 ,501 ,130 ,132 ,000 ,912 ,065 ,252 ,006 ,000 ,005 ,018 ,001 ,005 ,129 ,665 ,001 ,006 ,023 ,243
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P10 Pearson Correlation ,338 .406* ,277 ,141 ,128 ,154 ,305 ,078 .772** 1 ,120 ,120 ,060 .438* .362* .403* ,306 .552** .407* ,244 ,171 ,360 .376* ,209 ,114
Sig. (2-tailed) ,068 ,026 ,139 ,456 ,500 ,416 ,102 ,681 ,000 ,527 ,527 ,753 ,015 ,049 ,027 ,101 ,002 ,026 ,194 ,368 ,050 ,040 ,267 ,550
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
100
Correlations
P1 Pearson Correlation ,065 ,072 .365* .726** .638** .734** .552** .592** ,320 ,205 ,158 .486** .366* .429* ,327 .589** ,191 .584** ,319 ,103 .415* ,279 -,060 ,011 .446*
Sig. (2-tailed) ,735 ,704 ,047 ,000 ,000 ,000 ,002 ,001 ,085 ,277 ,405 ,006 ,046 ,018 ,078 ,001 ,313 ,001 ,086 ,588 ,023 ,135 ,753 ,956 ,013
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P2 Pearson Correlation -,262 ,219 ,278 .424* .693** .571** .461* .676** .414* ,208 ,195 .547** .640** ,354 ,256 .498** ,343 .509** .521** .384* .454* .591** ,243 ,053 .428*
Sig. (2-tailed) ,163 ,246 ,137 ,019 ,000 ,001 ,010 ,000 ,023 ,271 ,303 ,002 ,000 ,055 ,172 ,005 ,063 ,004 ,003 ,036 ,012 ,001 ,195 ,782 ,018
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P3 Pearson Correlation ,091 -,225 ,247 .639** .375* .520** .553** .479** -,007 ,018 ,029 .511** .390* ,100 ,246 .537** ,234 .371* ,212 -,151 .493** ,247 -,235 ,127 ,273
Sig. (2-tailed) ,634 ,232 ,188 ,000 ,041 ,003 ,002 ,007 ,971 ,925 ,879 ,004 ,033 ,598 ,189 ,002 ,213 ,043 ,261 ,425 ,006 ,189 ,212 ,504 ,145
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P4 Pearson Correlation -,021 ,228 ,187 .379* .492** .752** .561** ,265 ,026 -,066 ,227 ,000 ,201 .497** ,149 ,228 -,031 -,041 ,033 ,103 ,154 ,194 .450* -,055 ,112
Sig. (2-tailed) ,913 ,226 ,321 ,039 ,006 ,000 ,001 ,157 ,892 ,728 ,228 1,000 ,288 ,005 ,432 ,226 ,871 ,828 ,864 ,588 ,418 ,304 ,013 ,773 ,556
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P5 Pearson Correlation ,117 -,038 .458* ,355 .469** .528** .373* .497** ,182 -,093 ,075 ,177 ,256 .422* ,220 .639** -,035 ,232 -,091 ,136 .431* ,263 ,281 ,193 ,157
Sig. (2-tailed) ,537 ,844 ,011 ,054 ,009 ,003 ,042 ,005 ,336 ,624 ,694 ,350 ,172 ,020 ,242 ,000 ,856 ,217 ,631 ,473 ,017 ,160 ,133 ,306 ,407
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P6 Pearson Correlation -,118 ,057 ,138 .504** ,247 ,125 ,215 .373* ,328 ,093 ,056 ,221 ,135 ,073 -,099 .480** ,000 .598** .413* ,026 ,324 ,198 -,047 ,029 ,138
Sig. (2-tailed) ,536 ,767 ,468 ,005 ,189 ,509 ,253 ,042 ,077 ,624 ,768 ,240 ,478 ,700 ,602 ,007 1,000 ,000 ,023 ,893 ,080 ,295 ,806 ,879 ,468
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P7 Pearson Correlation -,025 ,112 ,272 .578** ,264 ,307 ,335 .422* ,340 ,316 ,111 ,281 ,348 ,214 ,131 ,351 ,147 .514** ,233 .376* ,249 .391* ,139 -,107 ,300
Sig. (2-tailed) ,896 ,557 ,146 ,001 ,159 ,099 ,070 ,020 ,066 ,088 ,558 ,132 ,059 ,257 ,490 ,057 ,438 ,004 ,215 ,040 ,185 ,033 ,463 ,575 ,107
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P8 Pearson Correlation -,102 ,152 ,145 .374* ,279 ,170 ,250 ,271 ,206 .386* ,335 ,193 ,173 ,241 ,178 ,152 ,038 .376* .459* .375* ,165 ,193 .419* ,257 ,291
Sig. (2-tailed) ,590 ,423 ,445 ,042 ,136 ,369 ,182 ,148 ,274 ,035 ,070 ,307 ,360 ,200 ,347 ,423 ,843 ,040 ,011 ,041 ,384 ,307 ,021 ,170 ,118
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P9 Pearson Correlation -,128 -,126 ,253 .440* .470** .388* .416* .496** .422* .524** ,333 .641** .832** ,242 ,212 ,283 ,346 .409* .531** ,244 .450* .454* ,161 ,207 .541**
Sig. (2-tailed) ,501 ,506 ,177 ,015 ,009 ,034 ,022 ,005 ,020 ,003 ,072 ,000 ,000 ,198 ,261 ,130 ,061 ,025 ,003 ,193 ,013 ,012 ,394 ,273 ,002
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P10 Pearson Correlation -,058 -,142 ,105 .466** ,304 .392* .376* .489** .489** ,275 -,049 .507** .702** ,202 ,159 ,321 ,313 .403* .390* ,229 .475** ,290 ,092 ,101 .502**
Sig. (2-tailed) ,762 ,455 ,580 ,010 ,103 ,032 ,040 ,006 ,006 ,141 ,796 ,004 ,000 ,283 ,402 ,084 ,093 ,027 ,033 ,223 ,008 ,120 ,628 ,594 ,005
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
101
Correlations
P51 P52 P53 P54 P55 P56 P57 P58 P59 P60 TOTAL
P1 Pearson Correlation ,352 ,353 ,302 ,080 ,199 ,280 .440* .520** .481** .511** .708**
Sig. (2-tailed) ,057 ,055 ,105 ,674 ,292 ,134 ,015 ,003 ,007 ,004 ,000
N 30 30 30 30 30 30 30 30 30 30 30
P2 Pearson Correlation ,325 ,296 ,224 -,144 ,164 ,320 .459* ,272 ,300 ,353 .681**
Sig. (2-tailed) ,080 ,112 ,235 ,447 ,386 ,085 ,011 ,146 ,108 ,056 ,000
N 30 30 30 30 30 30 30 30 30 30 30
P3 Pearson Correlation ,039 ,026 -,021 ,007 -,215 -,136 ,130 .494** .448* ,301 .445*
Sig. (2-tailed) ,838 ,893 ,914 ,971 ,254 ,474 ,493 ,006 ,013 ,106 ,014
N 30 30 30 30 30 30 30 30 30 30 30
P4 Pearson Correlation -,144 ,201 ,076 ,071 ,311 .397* ,308 ,293 ,144 ,218 .398*
Sig. (2-tailed) ,449 ,286 ,691 ,708 ,094 ,030 ,098 ,116 ,449 ,246 ,029
N 30 30 30 30 30 30 30 30 30 30 30
P5 Pearson Correlation ,101 -,066 -,106 ,146 ,060 ,235 ,295 .457* .404* .365* .486**
Sig. (2-tailed) ,596 ,727 ,576 ,443 ,752 ,212 ,114 ,011 ,027 ,047 ,006
N 30 30 30 30 30 30 30 30 30 30 30
P6 Pearson Correlation .455* ,133 ,160 -,191 -,023 -,118 ,253 ,275 ,303 ,274 .386*
Sig. (2-tailed) ,011 ,483 ,399 ,311 ,905 ,536 ,177 ,141 ,103 ,143 ,035
N 30 30 30 30 30 30 30 30 30 30 30
P7 Pearson Correlation .364* .381* ,316 ,008 ,243 ,100 .412* ,155 ,064 ,331 .529**
Sig. (2-tailed) ,048 ,038 ,089 ,968 ,195 ,600 ,024 ,412 ,736 ,074 ,003
N 30 30 30 30 30 30 30 30 30 30 30
P8 Pearson Correlation ,286 ,116 ,197 ,032 .408* ,154 ,313 ,239 ,154 ,275 .500**
Sig. (2-tailed) ,125 ,541 ,297 ,868 ,025 ,417 ,093 ,202 ,416 ,141 ,005
N 30 30 30 30 30 30 30 30 30 30 30
P9 Pearson Correlation ,311 ,145 ,222 -,026 ,235 ,192 ,313 ,216 ,146 ,313 .689**
Sig. (2-tailed) ,094 ,445 ,239 ,890 ,211 ,310 ,092 ,252 ,440 ,092 ,000
N 30 30 30 30 30 30 30 30 30 30 30
P10 Pearson Correlation .430* ,120 ,122 -,042 -,054 ,135 .366* ,285 ,315 ,250 .567**
Sig. (2-tailed) ,018 ,528 ,521 ,827 ,775 ,478 ,047 ,127 ,091 ,182 ,001
N 30 30 30 30 30 30 30 30 30 30 30
102
Correlations
P11 Pearson Correlation ,339 ,318 -,103 ,291 ,167 ,175 .418* ,244 -,021 ,120 1 ,146 -,078 ,193 ,094 ,078 .363* -,154 ,265 ,284 -,153 -,083 .398* ,011 -,074
Sig. (2-tailed) ,067 ,087 ,588 ,119 ,379 ,354 ,022 ,194 ,912 ,527 ,442 ,682 ,306 ,622 ,683 ,049 ,415 ,157 ,128 ,421 ,662 ,029 ,953 ,698
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P12 Pearson Correlation ,248 ,070 -,006 ,291 ,267 -,075 ,099 .462* ,342 ,120 ,146 1 .508** .499** ,288 ,078 .363* ,202 ,159 .448* ,159 .362* .581** .465** ,259
Sig. (2-tailed) ,187 ,713 ,973 ,119 ,154 ,693 ,602 ,010 ,065 ,527 ,442 ,004 ,005 ,123 ,683 ,049 ,285 ,401 ,013 ,400 ,049 ,001 ,010 ,167
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P13 Pearson Correlation ,352 .385* ,318 ,293 .549** ,275 ,058 ,239 ,216 ,060 -,078 .508** 1 .503** ,337 .524** -,096.456* ,291 .435* ,209 ,114 ,252 ,270 ,304
Sig. (2-tailed) ,056 ,036 ,087 ,116 ,002 ,141 ,760 ,202 ,252 ,753 ,682 ,004 ,005 ,069 ,003 ,613 ,011 ,119 ,016 ,267 ,549 ,179 ,150 ,102
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P14 Pearson Correlation ,254 .390* ,202 ,017 ,095 ,096 ,223 ,239 .493** .438* ,193 .499** .503** 1 .379* .385* ,301 ,272 ,253 .516** ,040 ,323 .438* .508** .423*
Sig. (2-tailed) ,176 ,033 ,283 ,929 ,616 ,615 ,237 ,203 ,006 ,015 ,306 ,005 ,005 ,039 ,036 ,106 ,146 ,178 ,003 ,835 ,082 ,016 ,004 ,020
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P15 Pearson Correlation ,358 .423* .415* ,086 ,333 ,296 ,263 .439* .623** .362* ,094 ,288 ,337 .379* 1 .765** .361* ,248 .529** ,288 ,107 .426* .361* ,299 ,235
Sig. (2-tailed) ,052 ,020 ,023 ,651 ,072 ,113 ,159 ,015 ,000 ,049 ,622 ,123 ,069 ,039 ,000 ,050 ,187 ,003 ,123 ,574 ,019 ,050 ,109 ,211
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P16 Pearson Correlation .492** .632** .563** ,047 ,332 .474** ,303 ,268 .499**.403* ,078 ,078 .524**.385* .765** 1 ,023 ,313 .422* ,239 ,110 ,278 ,152 ,248 ,294
Sig. (2-tailed) ,006 ,000 ,001 ,804 ,073 ,008 ,104 ,153 ,005 ,027 ,683 ,683 ,003 ,036 ,000 ,903 ,092 ,020 ,203 ,562 ,138 ,422 ,186 ,114
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P17 Pearson Correlation ,060 ,095 -,074 -,020 -,055 -,041 .442* ,203 .428* ,306 .363* .363* -,096 ,301 .361* ,023 1 ,127 ,349 ,306 ,125 ,215 .503** ,224 ,061
Sig. (2-tailed) ,752 ,618 ,697 ,918 ,774 ,829 ,014 ,281 ,018 ,101 ,049 ,049 ,613 ,106 ,050 ,903 ,504 ,059 ,101 ,509 ,255 ,005 ,235 ,750
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P18 Pearson Correlation ,352 ,296 .494** ,257 .389* ,230 ,278 ,231 .565** .552** -,154 ,202 .456* ,272 ,248 ,313 ,127 1 .619** ,210 ,341 ,213 ,332 ,265 ,123
Sig. (2-tailed) ,057 ,112 ,006 ,170 ,033 ,222 ,138 ,220 ,001 ,002 ,415 ,285 ,011 ,146 ,187 ,092 ,504 ,000 ,266 ,065 ,259 ,073 ,157 ,516
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P19 Pearson Correlation .410* ,307 .479** ,177 .596** .373* .527** .379* .496** .407* ,265 ,159 ,291 ,253 .529** .422* ,349 .619** 1 ,163 ,103 ,088 ,273 ,056 -,110
Sig. (2-tailed) ,025 ,099 ,007 ,350 ,001 ,042 ,003 ,039 ,005 ,026 ,157 ,401 ,119 ,178 ,003 ,020 ,059 ,000 ,390 ,587 ,642 ,144 ,768 ,562
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P20 Pearson Correlation ,056 ,216 -,242 ,073 ,205 ,058 ,223 .414* ,284 ,244 ,284 .448* .435* .516** ,288 ,239 ,306 ,210 ,163 1 ,171 ,018 .588** ,296 ,114
Sig. (2-tailed) ,767 ,253 ,197 ,702 ,277 ,762 ,236 ,023 ,129 ,194 ,128 ,013 ,016 ,003 ,123 ,203 ,101 ,266 ,390 ,368 ,924 ,001 ,112 ,550
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P21 Pearson Correlation ,018 -,032 ,213 -,093 ,227 -,073 -,283 ,007 ,083 ,171 -,153 ,159 ,209 ,040 ,107 ,110 ,125 ,341 ,103 ,171 1 ,237 ,149 -,265 -,360
Sig. (2-tailed) ,925 ,866 ,258 ,627 ,227 ,700 ,130 ,970 ,665 ,368 ,421 ,400 ,267 ,835 ,574 ,562 ,509 ,065 ,587 ,368 ,207 ,432 ,157 ,050
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P22 Pearson Correlation ,260 ,151 ,204 ,064 ,056 -,021 -,041 ,285 .595** ,360 -,083 .362* ,114 ,323 .426* ,278 ,215 ,213 ,088 ,018 ,237 1 .408* .397* ,123
Sig. (2-tailed) ,165 ,424 ,280 ,735 ,770 ,913 ,828 ,127 ,001 ,050 ,662 ,049 ,549 ,082 ,019 ,138 ,255 ,259 ,642 ,924 ,207 ,025 ,030 ,516
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
103
Correlations
P11 Pearson Correlation ,075 .646** ,181 ,215 ,343 ,261 ,031 .477** ,334 ,040 ,024 ,000 ,126 .534** -,089 -,076 ,185 .396* ,078 .593** -,141 ,124 .430* -,153 ,352
Sig. (2-tailed) ,693 ,000 ,339 ,255 ,064 ,163 ,872 ,008 ,071 ,835 ,900 1,000 ,508 ,002 ,639 ,689 ,328 ,030 ,682 ,001 ,456 ,512 ,018 ,421 ,056
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P12 Pearson Correlation ,326 ,165 ,327 ,215 .418* ,350 ,306 ,265 ,334 .537** .584** ,283 ,208 .534** .475** ,285 ,296 ,184 .371* .375* ,056 ,124 ,230 ,342 ,184
Sig. (2-tailed) ,079 ,385 ,077 ,255 ,022 ,058 ,100 ,157 ,071 ,002 ,001 ,130 ,270 ,002 ,008 ,127 ,112 ,330 ,044 ,041 ,769 ,512 ,222 ,064 ,329
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P13 Pearson Correlation -,046 -,198 .456* ,139 .439* .375* ,336 .388* .554** ,218 .424* ,345 ,165 .361* .413* .683** .406* ,330 ,339 ,160 .397* ,242 ,164 ,181 ,015
Sig. (2-tailed) ,810 ,294 ,011 ,465 ,015 ,041 ,070 ,034 ,001 ,247 ,020 ,062 ,383 ,050 ,023 ,000 ,026 ,075 ,067 ,399 ,030 ,197 ,385 ,338 ,936
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P14 Pearson Correlation ,024 -,011 .461* ,229 .451* ,357 .438* .455* .600** .550** .465** .630** .501** .456* .390* ,333 .847** .385* .521** .489** ,216 ,218 ,200 ,201 .511**
Sig. (2-tailed) ,900 ,952 ,010 ,224 ,012 ,053 ,016 ,012 ,000 ,002 ,010 ,000 ,005 ,011 ,033 ,072 ,000 ,036 ,003 ,006 ,251 ,247 ,289 ,288 ,004
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P15 Pearson Correlation -,068 -,222 ,324 ,264 .393* ,221 ,278 .626** .367* ,325 ,341 .514** .680** ,239 ,124 ,324 ,269 .572** .372* ,320 ,337 ,178 ,245 ,064 .593**
Sig. (2-tailed) ,720 ,238 ,081 ,159 ,032 ,241 ,137 ,000 ,046 ,080 ,065 ,004 ,000 ,203 ,515 ,080 ,151 ,001 ,043 ,084 ,068 ,345 ,192 ,738 ,001
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P16 Pearson Correlation -,224 -,271 ,360 ,301 .458* ,342 ,335 .633** .548** ,178 ,127 .657** .577** ,131 ,243 .567** .368* .789** .447* ,203 .504** .367* ,060 -,057 .450*
Sig. (2-tailed) ,233 ,147 ,051 ,106 ,011 ,064 ,070 ,000 ,002 ,347 ,503 ,000 ,001 ,490 ,195 ,001 ,045 ,000 ,013 ,283 ,005 ,046 ,754 ,763 ,013
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P17 Pearson Correlation ,041 ,211 ,032 ,083 -,066 -,068 -,101 ,349 ,204 .458* ,342 ,155 .369* ,331 ,015 ,013 ,304 ,198 ,257 .634** ,076 ,145 ,263 ,176 ,331
Sig. (2-tailed) ,829 ,263 ,866 ,663 ,730 ,720 ,597 ,059 ,279 ,011 ,065 ,413 ,045 ,074 ,935 ,945 ,102 ,295 ,171 ,000 ,691 ,444 ,161 ,351 ,074
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P18 Pearson Correlation -,021 -,274 ,065 .590** ,242 .381* .408* ,354 ,317 ,348 ,160 ,315 ,337 ,064 .384* .428* ,247 ,224 ,358 ,012 .565** ,295 ,033 ,358 ,042
Sig. (2-tailed) ,913 ,142 ,732 ,001 ,198 ,038 ,025 ,055 ,087 ,059 ,398 ,090 ,068 ,738 ,036 ,018 ,189 ,233 ,052 ,949 ,001 ,114 ,861 ,052 ,826
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P19 Pearson Correlation ,124 -,060 .364* .564** ,335 ,265 .365* .684** ,347 ,099 ,040 ,281 .489** ,310 ,210 .418* ,220 .422* ,097 ,271 .539** .418* ,149 ,061 ,250
Sig. (2-tailed) ,512 ,754 ,048 ,001 ,070 ,157 ,048 ,000 ,060 ,604 ,835 ,133 ,006 ,096 ,265 ,021 ,242 ,020 ,610 ,148 ,002 ,021 ,433 ,747 ,183
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P20 Pearson Correlation -,250 ,043 -,008 ,078 ,304 ,119 ,024 ,163 .668** .428* .381* ,217 ,324 .362* ,267 ,136 .483** ,321 .390* .648** ,172 ,105 .629** ,197 ,245
Sig. (2-tailed) ,182 ,821 ,969 ,684 ,103 ,533 ,902 ,390 ,000 ,018 ,038 ,248 ,081 ,049 ,153 ,475 ,007 ,084 ,033 ,000 ,364 ,581 ,000 ,298 ,193
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P21 Pearson Correlation -,049 -,172 -,276 ,025 -,019 ,110 -,119 ,207 -,053 ,039 -,016 ,184 ,069 ,250 ,211 ,180 ,144 ,007 ,076 ,135 .455* -,133 ,078 .716** ,098
Sig. (2-tailed) ,798 ,363 ,140 ,897 ,919 ,563 ,530 ,273 ,781 ,839 ,935 ,331 ,716 ,183 ,264 ,342 ,447 ,971 ,689 ,478 ,012 ,484 ,683 ,000 ,606
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P22 Pearson Correlation -,084 -,194 ,261 ,147 ,217 ,337 ,179 ,177 ,006 .481** ,173 .551** ,324 ,081 ,125 ,107 ,154 ,189 .375* -,042 ,285 ,174 -,117 ,193 .517**
Sig. (2-tailed) ,661 ,304 ,164 ,437 ,250 ,069 ,345 ,350 ,973 ,007 ,360 ,002 ,081 ,671 ,509 ,573 ,416 ,317 ,041 ,824 ,127 ,358 ,539 ,308 ,003
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
104
Correlations
P11 Pearson Correlation ,302 ,341 ,238 ,132 ,296 ,326 ,153 ,020 -,302 ,028 ,344
Sig. (2-tailed) ,105 ,065 ,205 ,487 ,112 ,079 ,420 ,918 ,105 ,882 ,063
N 30 30 30 30 30 30 30 30 30 30 30
P12 Pearson Correlation ,194 ,199 .465** .598** .585** .576** ,288 .508** ,237 .559** .621**
Sig. (2-tailed) ,305 ,293 ,010 ,000 ,001 ,001 ,123 ,004 ,207 ,001 ,000
N 30 30 30 30 30 30 30 30 30 30 30
P13 Pearson Correlation .374* ,182 ,270 ,192 ,124 .413* ,345 .464** .414* .544** .594**
Sig. (2-tailed) ,042 ,337 ,150 ,310 ,515 ,023 ,062 ,010 ,023 ,002 ,001
N 30 30 30 30 30 30 30 30 30 30 30
P14 Pearson Correlation .473** ,311 .400* ,289 ,350 .382* ,334 ,317 ,144 ,223 .704**
Sig. (2-tailed) ,008 ,094 ,028 ,122 ,058 ,037 ,071 ,088 ,448 ,237 ,000
N 30 30 30 30 30 30 30 30 30 30 30
P15 Pearson Correlation ,313 ,142 ,093 -,049 ,111 -,068 ,310 ,248 ,176 .488** .619**
Sig. (2-tailed) ,092 ,455 ,626 ,796 ,559 ,720 ,095 ,186 ,352 ,006 ,000
N 30 30 30 30 30 30 30 30 30 30 30
P16 Pearson Correlation .493** ,254 ,135 -,201 -,179 ,025 ,304 ,233 .364* .479** .621**
Sig. (2-tailed) ,006 ,175 ,476 ,287 ,343 ,896 ,102 ,215 ,048 ,007 ,000
N 30 30 30 30 30 30 30 30 30 30 30
P17 Pearson Correlation ,106 ,070 ,224 ,179 .391* ,247 ,207 ,064 -,283 ,326 .374*
Sig. (2-tailed) ,576 ,713 ,235 ,345 ,033 ,188 ,272 ,736 ,129 ,079 ,042
N 30 30 30 30 30 30 30 30 30 30 30
P18 Pearson Correlation ,305 ,024 ,170 ,071 -,091 ,084 .420* .537** .413* .396* .547**
Sig. (2-tailed) ,101 ,901 ,368 ,708 ,632 ,661 ,021 ,002 ,023 ,030 ,002
N 30 30 30 30 30 30 30 30 30 30 30
P19 Pearson Correlation ,214 ,070 -,056 ,116 ,000 ,000 ,268 .388* ,107 ,316 .557**
Sig. (2-tailed) ,256 ,711 ,768 ,543 1,000 1,000 ,152 ,034 ,574 ,089 ,001
N 30 30 30 30 30 30 30 30 30 30 30
P20 Pearson Correlation .513** ,065 ,296 ,137 .390* .520** .574** ,210 ,066 ,250 .521**
Sig. (2-tailed) ,004 ,731 ,112 ,470 ,033 ,003 ,001 ,265 ,728 ,182 ,003
N 30 30 30 30 30 30 30 30 30 30 30
P21 Pearson Correlation -,126 -.636** -,265 ,053 -,307 ,317 ,061 .400* ,336 ,200 ,137
Sig. (2-tailed) ,507 ,000 ,157 ,781 ,099 ,087 ,747 ,029 ,070 ,289 ,472
N 30 30 30 30 30 30 30 30 30 30 30
P22 Pearson Correlation ,144 ,154 ,208 -,006 ,359 ,230 -,008 ,033 ,126 ,254 .410*
Sig. (2-tailed) ,449 ,417 ,270 ,973 ,051 ,222 ,969 ,864 ,508 ,176 ,025
N 30 30 30 30 30 30 30 30 30 30 30
105
Correlations
P23 Pearson Correlation ,237 ,248 -,194 ,255 ,115 ,000 ,244 .438* .494** .376* .398* .581** ,252 .438* .361* ,152 .503** ,332 ,273 .588** ,149 .408* 1 .585** ,255
Sig. (2-tailed) ,208 ,186 ,305 ,173 ,546 1,000 ,195 ,016 ,006 ,040 ,029 ,001 ,179 ,016 ,050 ,422 ,005 ,073 ,144 ,001 ,432 ,025 ,001 ,175
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P24 Pearson Correlation ,302 ,224 ,082 -,019 -,106 ,160 ,316 ,313 .414* ,209 ,011 .465** ,270 .508** ,299 ,248 ,224 ,265 ,056 ,296 -,265 .397* .585** 1 .825**
Sig. (2-tailed) ,105 ,235 ,667 ,921 ,576 ,399 ,089 ,092 ,023 ,267 ,953 ,010 ,150 ,004 ,109 ,186 ,235 ,157 ,768 ,112 ,157 ,030 ,001 ,000
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P25 Pearson Correlation ,191 ,172 ,167 -,062 -,173 ,130 ,184 -,038 ,220 ,114 -,074 ,259 ,304 .423* ,235 ,294 ,061 ,123 -,110 ,114 -,360 ,123 ,255 .825** 1
Sig. (2-tailed) ,313 ,365 ,377 ,746 ,360 ,493 ,330 ,843 ,243 ,550 ,698 ,167 ,102 ,020 ,211 ,114 ,750 ,516 ,562 ,550 ,050 ,516 ,175 ,000
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P26 Pearson Correlation ,065 -,262 ,091 -,021 ,117 -,118 -,025 -,102 -,128 -,058 ,075 ,326 -,046 ,024 -,068 -,224 ,041 -,021 ,124 -,250 -,049 -,084 ,108 ,240 ,261
Sig. (2-tailed) ,735 ,163 ,634 ,913 ,537 ,536 ,896 ,590 ,501 ,762 ,693 ,079 ,810 ,900 ,720 ,233 ,829 ,913 ,512 ,182 ,798 ,661 ,571 ,202 ,164
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P27 Pearson Correlation ,072 ,219 -,225 ,228 -,038 ,057 ,112 ,152 -,126 -,142 .646** ,165 -,198 -,011 -,222 -,271 ,211 -,274 -,060 ,043 -,172 -,194 ,242 ,013 -,083
Sig. (2-tailed) ,704 ,246 ,232 ,226 ,844 ,767 ,557 ,423 ,506 ,455 ,000 ,385 ,294 ,952 ,238 ,147 ,263 ,142 ,754 ,821 ,363 ,304 ,198 ,947 ,661
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P28 Pearson Correlation .365* ,278 ,247 ,187 .458* ,138 ,272 ,145 ,253 ,105 ,181 ,327 .456* .461* ,324 ,360 ,032 ,065 .364* -,008 -,276 ,261 ,210 ,265 ,254
Sig. (2-tailed) ,047 ,137 ,188 ,321 ,011 ,468 ,146 ,445 ,177 ,580 ,339 ,077 ,011 ,010 ,081 ,051 ,866 ,732 ,048 ,969 ,140 ,164 ,265 ,157 ,176
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P29 Pearson Correlation .726** .424* .639** .379* ,355 .504** .578** .374* .440* .466** ,215 ,215 ,139 ,229 ,264 ,301 ,083 .590** .564** ,078 ,025 ,147 ,217 ,282 ,131
Sig. (2-tailed) ,000 ,019 ,000 ,039 ,054 ,005 ,001 ,042 ,015 ,010 ,255 ,255 ,465 ,224 ,159 ,106 ,663 ,001 ,001 ,684 ,897 ,437 ,249 ,132 ,489
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P30 Pearson Correlation .638** .693**.375* .492** .469** ,247 ,264 ,279 .470** ,304 ,343 .418* .439* .451* .393* .458* -,066 ,242 ,335 ,304 -,019 ,217 .409* ,295 ,182
Sig. (2-tailed) ,000 ,000 ,041 ,006 ,009 ,189 ,159 ,136 ,009 ,103 ,064 ,022 ,015 ,012 ,032 ,011 ,730 ,198 ,070 ,103 ,919 ,250 ,025 ,114 ,336
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P31 Pearson Correlation .734** .571** .520** .752** .528** ,125 ,307 ,170 .388* .392* ,261 ,350 .375* ,357 ,221 ,342 -,068 .381* ,265 ,119 ,110 ,337 ,281 ,170 ,062
Sig. (2-tailed) ,000 ,001 ,003 ,000 ,003 ,509 ,099 ,369 ,034 ,032 ,163 ,058 ,041 ,053 ,241 ,064 ,720 ,038 ,157 ,533 ,563 ,069 ,133 ,368 ,746
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P32 Pearson Correlation .552** .461* .553** .561** .373* ,215 ,335 ,250 .416* .376* ,031 ,306 ,336 .438* ,278 ,335 -,101 .408* .365* ,024 -,119 ,179 ,053 ,195 ,159
Sig. (2-tailed) ,002 ,010 ,002 ,001 ,042 ,253 ,070 ,182 ,022 ,040 ,872 ,100 ,070 ,016 ,137 ,070 ,597 ,025 ,048 ,902 ,530 ,345 ,782 ,302 ,401
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P33 Pearson Correlation .592** .676** .479** ,265 .497** .373* .422* ,271 .496** .489** .477** ,265 .388* .455* .626** .633** ,349 ,354 .684** ,163 ,207 ,177 .365* ,056 ,000
Sig. (2-tailed) ,001 ,000 ,007 ,157 ,005 ,042 ,020 ,148 ,005 ,006 ,008 ,157 ,034 ,012 ,000 ,000 ,059 ,055 ,000 ,390 ,273 ,350 ,048 ,768 1,000
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
106
Correlations
P23 Pearson Correlation ,108 ,242 ,210 ,217 .409* ,281 ,053 .365* .534** .684** .481** ,162 ,329 .417* ,283 ,035 ,318 ,335 .420* .532** ,028 ,173 .429* ,248 ,360
Sig. (2-tailed) ,571 ,198 ,265 ,249 ,025 ,133 ,782 ,048 ,002 ,000 ,007 ,392 ,076 ,022 ,130 ,856 ,087 ,070 ,021 ,002 ,882 ,362 ,018 ,186 ,050
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P24 Pearson Correlation ,240 ,013 ,265 ,282 ,295 ,170 ,195 ,056 .446* .866** .586** .401* ,227 -,066 ,315 ,141 ,354 ,361 .560** ,151 -,136 ,141 -,117 ,039 ,231
Sig. (2-tailed) ,202 ,947 ,157 ,132 ,114 ,368 ,302 ,768 ,014 ,000 ,001 ,028 ,229 ,728 ,090 ,458 ,055 ,050 ,001 ,427 ,473 ,458 ,539 ,836 ,218
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P25 Pearson Correlation ,261 -,083 ,254 ,131 ,182 ,062 ,159 ,000 .404* .620** .499** ,294 ,142 -,144 ,049 ,167 ,269 ,294 .406* -,038 -,274 -,042 -,208 -,086 ,087
Sig. (2-tailed) ,164 ,661 ,176 ,489 ,336 ,746 ,401 1,000 ,027 ,000 ,005 ,115 ,454 ,447 ,798 ,378 ,150 ,114 ,026 ,843 ,144 ,827 ,271 ,652 ,647
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P26 Pearson Correlation 1 ,085 ,206 ,089 ,106 -,021 ,108 ,124 -,055 ,140 ,038 -,111 -,039 ,049 ,099 ,085 -,130 -,100 -,298 -,026 -,324 -,198 -,305 ,116 -,039
Sig. (2-tailed) ,656 ,274 ,640 ,578 ,913 ,571 ,512 ,774 ,461 ,844 ,560 ,840 ,798 ,602 ,656 ,493 ,600 ,110 ,893 ,080 ,295 ,101 ,541 ,836
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P27 Pearson Correlation ,085 1 ,039 ,100 ,302 ,094 -,173 ,179 -,018 ,045 ,207 -,213 -,043 .368* -,101 -,222 -,042 ,088 ,198 .422* -.382* ,276 .372* ,107 ,019
Sig. (2-tailed) ,656 ,840 ,600 ,105 ,622 ,362 ,343 ,927 ,814 ,272 ,259 ,821 ,046 ,596 ,239 ,827 ,644 ,294 ,020 ,037 ,140 ,043 ,574 ,921
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P28 Pearson Correlation ,206 ,039 1 ,156 .477** ,351 ,336 .510** ,277 ,109 ,121 ,259 ,233 ,324 ,239 .535** ,203 ,360 ,080 ,055 ,086 .424* ,014 -,164 ,276
Sig. (2-tailed) ,274 ,840 ,410 ,008 ,058 ,069 ,004 ,138 ,566 ,525 ,167 ,216 ,081 ,204 ,002 ,281 ,051 ,673 ,773 ,652 ,019 ,943 ,386 ,140
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P29 Pearson Correlation ,089 ,100 ,156 1 .523**.590** .651** .439* ,165 ,282 ,028 ,335 .407* ,221 ,284 .384* ,131 .427* .439* ,013 .455* .384* ,035 ,161 ,218
Sig. (2-tailed) ,640 ,600 ,410 ,003 ,001 ,000 ,015 ,383 ,131 ,882 ,071 ,025 ,240 ,129 ,036 ,489 ,019 ,015 ,946 ,012 ,036 ,853 ,395 ,247
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P30 Pearson Correlation ,106 ,302 .477** .523** 1 .722** .538** .633** .415* ,266 ,343 .464** .619** .580** ,354 .386* ,286 .458* ,316 ,309 ,206 .443* ,288 ,206 .495**
Sig. (2-tailed) ,578 ,105 ,008 ,003 ,000 ,002 ,000 ,023 ,156 ,064 ,010 ,000 ,001 ,055 ,035 ,126 ,011 ,089 ,096 ,275 ,014 ,123 ,275 ,005
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P31 Pearson Correlation -,021 ,094 ,351 .590** .722** 1 .740** .442* ,188 ,182 ,227 .472** .429* .526** .463* .395* ,309 ,254 ,195 ,133 .373* ,328 ,200 ,117 .391*
Sig. (2-tailed) ,913 ,622 ,058 ,001 ,000 ,000 ,014 ,320 ,335 ,228 ,008 ,018 ,003 ,010 ,031 ,097 ,176 ,301 ,482 ,042 ,077 ,289 ,538 ,032
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P32 Pearson Correlation ,108 -,173 ,336 .651** .538** .740** 1 .365* ,134 ,171 ,138 .487** .470** ,328 .404* .449* ,318 ,152 ,252 -,031 .453* ,276 ,086 ,035 ,216
Sig. (2-tailed) ,571 ,362 ,069 ,000 ,002 ,000 ,048 ,482 ,366 ,469 ,006 ,009 ,077 ,027 ,013 ,087 ,422 ,179 ,870 ,012 ,140 ,652 ,852 ,251
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P33 Pearson Correlation ,124 ,179 .510** .439* .633** .442* .365* 1 .463* ,099 ,119 .468** .652** .620** ,210 .538** ,331 .633** ,291 .488** .441* .418* ,248 ,184 .583**
Sig. (2-tailed) ,512 ,343 ,004 ,015 ,000 ,014 ,048 ,010 ,604 ,531 ,009 ,000 ,000 ,265 ,002 ,074 ,000 ,119 ,006 ,015 ,021 ,186 ,329 ,001
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
107
Correlations
P23 Pearson Correlation .463** .366* .585** .367* .526** .539** .425* ,168 -,093 ,304 .643**
Sig. (2-tailed) ,010 ,047 ,001 ,046 ,003 ,002 ,019 ,375 ,626 ,102 ,000
N 30 30 30 30 30 30 30 30 30 30 30
P24 Pearson Correlation .618** .709** .880** .421* .533** ,106 ,344 ,166 ,069 ,316 .562**
Sig. (2-tailed) ,000 ,000 ,000 ,021 ,002 ,575 ,063 ,381 ,718 ,089 ,001
N 30 30 30 30 30 30 30 30 30 30 30
P25 Pearson Correlation .560** .664** .825** ,323 ,234 -,130 ,234 ,101 ,000 ,258 ,356
Sig. (2-tailed) ,001 ,000 ,000 ,082 ,213 ,493 ,214 ,594 1,000 ,169 ,054
N 30 30 30 30 30 30 30 30 30 30 30
P26 Pearson Correlation ,051 ,200 ,240 .875** ,023 -,176 -,095 ,298 ,076 ,100 ,060
Sig. (2-tailed) ,791 ,290 ,202 ,000 ,905 ,351 ,618 ,110 ,690 ,600 ,754
N 30 30 30 30 30 30 30 30 30 30 30
P27 Pearson Correlation -,024 ,144 ,269 ,149 .442* .367* -,132 -,088 -,340 -,208 ,101
Sig. (2-tailed) ,899 ,448 ,151 ,432 ,014 ,046 ,487 ,644 ,066 ,271 ,596
N 30 30 30 30 30 30 30 30 30 30 30
P28 Pearson Correlation ,237 .448* ,265 ,203 ,283 ,206 ,049 ,054 ,059 ,224 .459*
Sig. (2-tailed) ,208 ,013 ,157 ,283 ,130 ,274 ,795 ,778 ,756 ,235 ,011
N 30 30 30 30 30 30 30 30 30 30 30
P29 Pearson Correlation ,229 ,151 ,282 ,110 ,160 ,089 .447* .600** .408* ,326 .619**
Sig. (2-tailed) ,223 ,426 ,132 ,562 ,399 ,640 ,013 ,000 ,025 ,078 ,000
N 30 30 30 30 30 30 30 30 30 30 30
P30 Pearson Correlation ,273 ,229 ,295 ,240 ,303 .458* .373* .371* ,257 ,214 .735**
Sig. (2-tailed) ,145 ,223 ,114 ,201 ,104 ,011 ,042 ,044 ,170 ,256 ,000
N 30 30 30 30 30 30 30 30 30 30 30
P31 Pearson Correlation ,036 ,201 ,170 ,104 ,204 .502** ,345 .456* .413* ,278 .658**
Sig. (2-tailed) ,850 ,286 ,368 ,586 ,280 ,005 ,062 ,011 ,023 ,138 ,000
N 30 30 30 30 30 30 30 30 30 30 30
P32 Pearson Correlation ,000 ,183 ,098 ,167 ,111 ,108 .425* .588** .463** ,304 .572**
Sig. (2-tailed) 1,000 ,333 ,608 ,378 ,561 ,571 ,019 ,001 ,010 ,102 ,001
N 30 30 30 30 30 30 30 30 30 30 30
P33 Pearson Correlation ,321 ,141 ,056 ,116 ,000 ,249 ,268 .388* ,214 .422* .724**
Sig. (2-tailed) ,084 ,458 ,768 ,543 1,000 ,185 ,152 ,034 ,256 ,020 ,000
N 30 30 30 30 30 30 30 30 30 30 30
108
Correlations
P34 Pearson Correlation ,320 .414* -,007 ,026 ,182 ,328 ,340 ,206 .422* .489** ,334 ,334 .554** .600** .367* .548** ,204 ,317 ,347 .668** -,053 ,006 .534** .446* .404*
Sig. (2-tailed) ,085 ,023 ,971 ,892 ,336 ,077 ,066 ,274 ,020 ,006 ,071 ,071 ,001 ,000 ,046 ,002 ,279 ,087 ,060 ,000 ,781 ,973 ,002 ,014 ,027
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P35 Pearson Correlation ,205 ,208 ,018 -,066 -,093 ,093 ,316 .386* .524** ,275 ,040 .537** ,218 .550** ,325 ,178 .458* ,348 ,099 .428* ,039 .481** .684** .866** .620**
Sig. (2-tailed) ,277 ,271 ,925 ,728 ,624 ,624 ,088 ,035 ,003 ,141 ,835 ,002 ,247 ,002 ,080 ,347 ,011 ,059 ,604 ,018 ,839 ,007 ,000 ,000 ,000
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P36 Pearson Correlation ,158 ,195 ,029 ,227 ,075 ,056 ,111 ,335 ,333 -,049 ,024 .584** .424* .465** ,341 ,127 ,342 ,160 ,040 .381* -,016 ,173 .481** .586** .499**
Sig. (2-tailed) ,405 ,303 ,879 ,228 ,694 ,768 ,558 ,070 ,072 ,796 ,900 ,001 ,020 ,010 ,065 ,503 ,065 ,398 ,835 ,038 ,935 ,360 ,007 ,001 ,005
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P37 Pearson Correlation .486** .547** .511** ,000 ,177 ,221 ,281 ,193 .641** .507** ,000 ,283 ,345 .630** .514** .657** ,155 ,315 ,281 ,217 ,184 .551** ,162 .401* ,294
Sig. (2-tailed) ,006 ,002 ,004 1,000 ,350 ,240 ,132 ,307 ,000 ,004 1,000 ,130 ,062 ,000 ,004 ,000 ,413 ,090 ,133 ,248 ,331 ,002 ,392 ,028 ,115
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P38 Pearson Correlation .366* .640** .390* ,201 ,256 ,135 ,348 ,173 .832** .702** ,126 ,208 ,165 .501** .680** .577** .369* ,337 .489** ,324 ,069 ,324 ,329 ,227 ,142
Sig. (2-tailed) ,046 ,000 ,033 ,288 ,172 ,478 ,059 ,360 ,000 ,000 ,508 ,270 ,383 ,005 ,000 ,001 ,045 ,068 ,006 ,081 ,716 ,081 ,076 ,229 ,454
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P39 Pearson Correlation .429* ,354 ,100 .497** .422* ,073 ,214 ,241 ,242 ,202 .534** .534** .361* .456* ,239 ,131 ,331 ,064 ,310 .362* ,250 ,081 .417* -,066 -,144
Sig. (2-tailed) ,018 ,055 ,598 ,005 ,020 ,700 ,257 ,200 ,198 ,283 ,002 ,002 ,050 ,011 ,203 ,490 ,074 ,738 ,096 ,049 ,183 ,671 ,022 ,728 ,447
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P40 Pearson Correlation ,327 ,256 ,246 ,149 ,220 -,099 ,131 ,178 ,212 ,159 -,089 .475** .413* .390* ,124 ,243 ,015 .384* ,210 ,267 ,211 ,125 ,283 ,315 ,049
Sig. (2-tailed) ,078 ,172 ,189 ,432 ,242 ,602 ,490 ,347 ,261 ,402 ,639 ,008 ,023 ,033 ,515 ,195 ,935 ,036 ,265 ,153 ,264 ,509 ,130 ,090 ,798
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P41 Pearson Correlation .589** .498** .537** ,228 .639** .480** ,351 ,152 ,283 ,321 -,076 ,285 .683** ,333 ,324 .567** ,013 .428* .418* ,136 ,180 ,107 ,035 ,141 ,167
Sig. (2-tailed) ,001 ,005 ,002 ,226 ,000 ,007 ,057 ,423 ,130 ,084 ,689 ,127 ,000 ,072 ,080 ,001 ,945 ,018 ,021 ,475 ,342 ,573 ,856 ,458 ,378
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P42 Pearson Correlation ,191 ,343 ,234 -,031 -,035 ,000 ,147 ,038 ,346 ,313 ,185 ,296 .406* .847** ,269 .368* ,304 ,247 ,220 .483** ,144 ,154 ,318 ,354 ,269
Sig. (2-tailed) ,313 ,063 ,213 ,871 ,856 1,000 ,438 ,843 ,061 ,093 ,328 ,112 ,026 ,000 ,151 ,045 ,102 ,189 ,242 ,007 ,447 ,416 ,087 ,055 ,150
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P43 Pearson Correlation .584** .509** .371* -,041 ,232 .598** .514** .376* .409* .403* .396* ,184 ,330 .385* .572** .789** ,198 ,224 .422* ,321 ,007 ,189 ,335 ,361 ,294
Sig. (2-tailed) ,001 ,004 ,043 ,828 ,217 ,000 ,004 ,040 ,025 ,027 ,030 ,330 ,075 ,036 ,001 ,000 ,295 ,233 ,020 ,084 ,971 ,317 ,070 ,050 ,114
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P44 Pearson Correlation ,319 .521** ,212 ,033 -,091 .413* ,233 .459* .531** .390* ,078 .371* ,339 .521** .372* .447* ,257 ,358 ,097 .390* ,076 .375* .420* .560** .406*
Sig. (2-tailed) ,086 ,003 ,261 ,864 ,631 ,023 ,215 ,011 ,003 ,033 ,682 ,044 ,067 ,003 ,043 ,013 ,171 ,052 ,610 ,033 ,689 ,041 ,021 ,001 ,026
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
109
Correlations
P34 Pearson Correlation -,055 -,018 ,277 ,165 .415* ,188 ,134 .463* 1 .369* ,332 .412* .406* ,356 ,287 .377* .565** .664** .405* .468** ,223 ,201 ,196 -,099 ,293
Sig. (2-tailed) ,774 ,927 ,138 ,383 ,023 ,320 ,482 ,010 ,045 ,073 ,024 ,026 ,054 ,124 ,040 ,001 ,000 ,026 ,009 ,237 ,286 ,299 ,603 ,117
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P35 Pearson Correlation ,140 ,045 ,109 ,282 ,266 ,182 ,171 ,099 .369* 1 .640** .439* ,336 ,058 ,315 ,045 .413* ,277 .600** ,325 -,018 ,157 ,056 .369* ,265
Sig. (2-tailed) ,461 ,814 ,566 ,131 ,156 ,335 ,366 ,604 ,045 ,000 ,015 ,069 ,760 ,090 ,814 ,023 ,138 ,000 ,080 ,923 ,407 ,770 ,045 ,156
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P36 Pearson Correlation ,038 ,207 ,121 ,028 ,343 ,227 ,138 ,119 ,332 .640** 1 ,283 ,233 .405* ,243 ,027 .416* ,127 .380* .400* -,214 -,063 ,277 .362* ,239
Sig. (2-tailed) ,844 ,272 ,525 ,882 ,064 ,228 ,469 ,531 ,073 ,000 ,130 ,214 ,026 ,196 ,887 ,022 ,503 ,038 ,028 ,255 ,740 ,139 ,050 ,204
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P37 Pearson Correlation -,111 -,213 ,259 ,335 .464** .472** .487** .468** .412* .439* ,283 1 .652** ,276 .374* .425* .588** .563** .518** ,193 .523** ,319 -,088 ,219 .592**
Sig. (2-tailed) ,560 ,259 ,167 ,071 ,010 ,008 ,006 ,009 ,024 ,015 ,130 ,000 ,140 ,042 ,019 ,001 ,001 ,003 ,307 ,003 ,086 ,643 ,246 ,001
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P38 Pearson Correlation -,039 -,043 ,233 .407* .619** .429* .470** .652** .406* ,336 ,233 .652** 1 ,357 ,166 ,327 .370* .413* ,360 .442* .435* .450* ,292 ,184 .657**
Sig. (2-tailed) ,840 ,821 ,216 ,025 ,000 ,018 ,009 ,000 ,026 ,069 ,214 ,000 ,053 ,380 ,078 ,044 ,023 ,051 ,015 ,016 ,013 ,118 ,331 ,000
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P39 Pearson Correlation ,049 .368* ,324 ,221 .580** .526** ,328 .620** ,356 ,058 .405* ,276 ,357 1 ,156 ,250 ,360 ,235 ,114 .539** ,186 ,055 .506** ,330 .474**
Sig. (2-tailed) ,798 ,046 ,081 ,240 ,001 ,003 ,077 ,000 ,054 ,760 ,026 ,140 ,053 ,411 ,182 ,050 ,212 ,548 ,002 ,325 ,774 ,004 ,075 ,008
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P40 Pearson Correlation ,099 -,101 ,239 ,284 ,354 .463* .404* ,210 ,287 ,315 ,243 .374* ,166 ,156 1 .376* .538** ,243 ,232 ,207 ,335 ,323 -,092 ,125 ,022
Sig. (2-tailed) ,602 ,596 ,204 ,129 ,055 ,010 ,027 ,265 ,124 ,090 ,196 ,042 ,380 ,411 ,040 ,002 ,195 ,217 ,273 ,071 ,081 ,627 ,509 ,908
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P41 Pearson Correlation ,085 -,222 .535** .384* .386* .395* .449* .538** .377* ,045 ,027 .425* ,327 ,250 .376* 1 ,209 .447* ,308 ,053 .619** .412* -.079 .107 .113
Sig. (2-tailed) ,656 ,239 ,002 ,036 ,035 ,031 ,013 ,002 ,040 ,814 ,887 ,019 ,078 ,182 ,040 ,269 ,013 ,097 ,780 .000 .024 .679 .574 .551
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P42 Pearson Correlation -,130 -,042 ,203 ,131 ,286 ,309 ,318 ,331 .565** .413* .416* .588** .370* ,360 .538** ,209 1 .368* .406* .492** .274 .167 .104 .086 .349
Sig. (2-tailed) ,493 ,827 ,281 ,489 ,126 ,097 ,087 ,074 ,001 ,023 ,022 ,001 ,044 ,050 ,002 ,269 ,045 ,026 ,006 .144 .378 .585 .652 .059
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P43 Pearson Correlation -,100 ,088 ,360 .427* .458* ,254 ,152 .633** .664** ,277 ,127 .563** .413* ,235 ,243 .447* .368* 1 .544** ,311 .308 .367* .060 -.057 .450*
Sig. (2-tailed) ,600 ,644 ,051 ,019 ,011 ,176 ,422 ,000 ,000 ,138 ,503 ,001 ,023 ,212 ,195 ,013 ,045 ,002 ,094 .098 .046 .754 .763 .013
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P44 Pearson Correlation -,298 ,198 ,080 .439* ,316 ,195 ,252 ,291 .405* .600** .380* .518** ,360 ,114 ,232 ,308 .406* .544** 1 ,239 .325 .418* .201 .272 .215
Sig. (2-tailed) ,110 ,294 ,673 ,015 ,089 ,301 ,179 ,119 ,026 ,000 ,038 ,003 ,051 ,548 ,217 ,097 ,026 ,002 ,202 .080 .021 .287 .146 .255
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
110
Correlations
P34 Pearson Correlation .799** .449* .446* ,144 ,112 ,355 .461* ,234 ,141 .379* .645**
Sig. (2-tailed) ,000 ,013 ,014 ,448 ,555 ,054 ,010 ,213 ,457 ,039 ,000
N 30 30 30 30 30 30 30 30 30 30 30
P35 Pearson Correlation .461* .370* .760** .391* .521** ,257 ,327 ,218 ,040 ,316 .595**
Sig. (2-tailed) ,010 ,044 ,000 ,033 ,003 ,171 ,078 ,247 ,833 ,088 ,001
N 30 30 30 30 30 30 30 30 30 30 30
P36 Pearson Correlation ,177 ,223 .501** ,279 .477** ,319 ,222 ,205 -,097 ,191 .487**
Sig. (2-tailed) ,348 ,236 ,005 ,135 ,008 ,086 ,238 ,278 ,611 ,312 ,006
N 30 30 30 30 30 30 30 30 30 30 30
P37 Pearson Correlation .381* ,188 ,200 ,000 ,085 ,221 ,238 ,345 .381* .375* .673**
Sig. (2-tailed) ,038 ,320 ,288 1,000 ,654 ,240 ,205 ,062 ,038 ,041 ,000
N 30 30 30 30 30 30 30 30 30 30 30
P38 Pearson Correlation ,232 ,044 ,052 ,042 ,129 ,154 ,359 ,240 ,182 ,239 .675**
Sig. (2-tailed) ,218 ,819 ,784 ,827 ,499 ,416 ,051 ,201 ,336 ,203 ,000
N 30 30 30 30 30 30 30 30 30 30 30
P39 Pearson Correlation ,021 -,055 ,044 ,212 ,276 .659** ,245 .361* -,021 ,179 .559**
Sig. (2-tailed) ,912 ,772 ,817 ,261 ,140 ,000 ,191 ,050 ,912 ,343 ,001
N 30 30 30 30 30 30 30 30 30 30 30
P40 Pearson Correlation ,114 ,169 ,165 ,328 ,136 .430* .380* .542** .598** .458* .489**
Sig. (2-tailed) ,549 ,373 ,384 ,076 ,474 ,018 ,038 ,002 ,000 ,011 ,006
N 30 30 30 30 30 30 30 30 30 30 30
P41 Pearson Correlation .340 .144 .141 .149 .007 .226 .477** .572** .632** .631** .596**
Sig. (2-tailed) .066 .448 .458 .432 .970 .230 .008 .001 .000 .000 .001
N 30 30 30 30 30 30 30 30 30 30 30
P42 Pearson Correlation .336 .221 .236 .161 .167 .391* .327 .304 .112 .184 .550**
Sig. (2-tailed) .069 .240 .210 .394 .377 .033 .078 .102 .556 .330 .002
N 30 30 30 30 30 30 30 30 30 30 30
P43 Pearson Correlation .707** .395* .361 -.085 .013 .150 .304 .233 .257 .479** .657**
Sig. (2-tailed) .000 .031 .050 .655 .946 .430 .102 .215 .170 .007 .000
N 30 30 30 30 30 30 30 30 30 30 30
P44 Pearson Correlation .512** .273 .560** -.085 .406* .275 .395* .339 .276 .427* .631**
Sig. (2-tailed) .004 .145 .001 .654 .026 .141 .031 .067 .140 .019 .000
N 30 30 30 30 30 30 30 30 30 30 30
111
Correlations
P45 Pearson Correlation ,103 .384* -,151 ,103 ,136 ,026 .376* .375* ,244 ,229 .593** .375* ,160 .489** ,320 ,203 .634** ,012 ,271 .648** ,135 -,042 .532** ,151 -,038
Sig. (2-tailed) ,588 ,036 ,425 ,588 ,473 ,893 ,040 ,041 ,193 ,223 ,001 ,041 ,399 ,006 ,084 ,283 ,000 ,949 ,148 ,000 ,478 ,824 ,002 ,427 ,843
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P46 Pearson Correlation .415* .454* .493** ,154 .431* ,324 ,249 ,165 .450* .475** -,141 ,056 .397* ,216 ,337 .504** ,076 .565** .539** ,172 .455* ,285 ,028 -,136 -,274
Sig. (2-tailed) ,023 ,012 ,006 ,418 ,017 ,080 ,185 ,384 ,013 ,008 ,456 ,769 ,030 ,251 ,068 ,005 ,691 ,001 ,002 ,364 ,012 ,127 ,882 ,473 ,144
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P47 Pearson Correlation ,279 .591** ,247 ,194 ,263 ,198 .391* ,193 .454* ,290 ,124 ,124 ,242 ,218 ,178 .367* ,145 ,295 .418* ,105 -,133 ,174 ,173 ,141 -,042
Sig. (2-tailed) ,135 ,001 ,189 ,304 ,160 ,295 ,033 ,307 ,012 ,120 ,512 ,512 ,197 ,247 ,345 ,046 ,444 ,114 ,021 ,581 ,484 ,358 ,362 ,458 ,827
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P48 Pearson Correlation -,060 ,243 -,235 .450* ,281 -,047 ,139 .419* ,161 ,092 .430* ,230 ,164 ,200 ,245 ,060 ,263 ,033 ,149 .629** ,078 -,117 .429* -,117 -,208
Sig. (2-tailed) ,753 ,195 ,212 ,013 ,133 ,806 ,463 ,021 ,394 ,628 ,018 ,222 ,385 ,289 ,192 ,754 ,161 ,861 ,433 ,000 ,683 ,539 ,018 ,539 ,271
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P49 Pearson Correlation ,011 ,053 ,127 -,055 ,193 ,029 -,107 ,257 ,207 ,101 -,153 ,342 ,181 ,201 ,064 ,117 ,035 ,184 -,099 .369* .362* ,219 ,184 ,330 ,125
Sig. (2-tailed) ,956 ,782 ,504 ,773 ,306 ,879 ,575 ,170 ,273 ,594 ,421 ,064 ,338 ,288 ,738 ,538 ,852 ,329 ,603 ,045 ,050 ,246 ,331 ,075 ,509
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P50 Pearson Correlation .446* .428* ,273 ,112 ,157 ,138 ,300 ,291 .541** .502** ,352 ,184 ,015 .511** .593** .391* ,216 .583** ,293 ,265 ,239 .592** .657** .474** ,022
Sig. (2-tailed) ,013 ,018 ,145 ,556 ,407 ,468 ,107 ,118 ,002 ,005 ,056 ,329 ,936 ,004 ,001 ,032 ,251 ,001 ,117 ,156 ,204 ,001 ,000 ,008 ,908
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P51 Pearson Correlation ,352 ,325 ,039 -,144 ,101 .455* .364* ,286 ,311 .430* ,302 ,194 .374* .473** ,313 .493** ,106 ,305 ,214 .513** -,126 ,144 .463** .618** .560**
Sig. (2-tailed) ,057 ,080 ,838 ,449 ,596 ,011 ,048 ,125 ,094 ,018 ,105 ,305 ,042 ,008 ,092 ,006 ,576 ,101 ,256 ,004 ,507 ,449 ,010 ,000 ,001
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P52 Pearson Correlation ,353 ,296 ,026 ,201 -,066 ,133 .381* ,116 ,145 ,120 ,341 ,199 ,182 ,311 ,142 ,254 ,070 ,024 ,070 ,065 -.636** ,154 .366* .709** .664**
Sig. (2-tailed) ,055 ,112 ,893 ,286 ,727 ,483 ,038 ,541 ,445 ,528 ,065 ,293 ,337 ,094 ,455 ,175 ,713 ,901 ,711 ,731 ,000 ,417 ,047 ,000 ,000
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P53 Pearson Correlation ,302 ,224 -,021 ,076 -,106 ,160 ,316 ,197 ,222 ,122 ,238 .465** ,270 .400* ,093 ,135 ,224 ,170 -,056 ,296 -,265 ,208 .585** .880** .825**
Sig. (2-tailed) ,105 ,235 ,914 ,691 ,576 ,399 ,089 ,297 ,239 ,521 ,205 ,010 ,150 ,028 ,626 ,476 ,235 ,368 ,768 ,112 ,157 ,270 ,001 ,000 ,000
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P54 Pearson Correlation ,080 -,144 ,007 ,071 ,146 -,191 ,008 ,032 -,026 -,042 ,132 .598** ,192 ,289 -,049 -,201 ,179 ,071 ,116 ,137 ,053 -,006 .367* .421* ,323
Sig. (2-tailed) ,674 ,447 ,971 ,708 ,443 ,311 ,968 ,868 ,890 ,827 ,487 ,000 ,310 ,122 ,796 ,287 ,345 ,708 ,543 ,470 ,781 ,973 ,046 ,021 ,082
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P55 Pearson Correlation ,199 ,164 -,215 ,311 ,060 -,023 ,243 .408* ,235 -,054 ,296 .585** ,124 ,350 ,111 -,179 .391* -,091 ,000 .390* -,307 ,359 .526** .533** ,234
Sig. (2-tailed) ,292 ,386 ,254 ,094 ,752 ,905 ,195 ,025 ,211 ,775 ,112 ,001 ,515 ,058 ,559 ,343 ,033 ,632 1,000 ,033 ,099 ,051 ,003 ,002 ,213
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
112
Correlations
P45 Pearson Correlation -,026 .422* ,055 ,013 ,309 ,133 -,031 .488** .468** ,325 .400* ,193 .442* .539** ,207 ,053 .492** ,311 ,239 1 .003 .217 .602** .207 .480**
Sig. (2-tailed) ,893 ,020 ,773 ,946 ,096 ,482 ,870 ,006 ,009 ,080 ,028 ,307 ,015 ,002 ,273 ,780 ,006 ,094 ,202 .986 .249 .000 .273 .007
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P46 Pearson Correlation -,324 -.382* ,086 .455* ,206 .373* .453* .441* ,223 -,018 -,214 .523** .435* ,186 ,335 .619** ,274 ,308 ,325 ,003 1 .471** .009 .156 .108
Sig. (2-tailed) ,080 ,037 ,652 ,012 ,275 ,042 ,012 ,015 ,237 ,923 ,255 ,003 ,016 ,325 ,071 ,000 ,144 ,098 ,080 ,986 .009 .961 .409 .568
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P47 Pearson Correlation -,198 ,276 .424* .384* .443* ,328 ,276 .418* ,201 ,157 -,063 ,319 .450* ,055 ,323 .412* ,167 .367* .418* ,217 .471** 1 .146 -.079 .019
Sig. (2-tailed) ,295 ,140 ,019 ,036 ,014 ,077 ,140 ,021 ,286 ,407 ,740 ,086 ,013 ,774 ,081 ,024 ,378 ,046 ,021 ,249 .009 .440 .678 .921
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P48 Pearson Correlation -,305 .372* ,014 ,035 ,288 ,200 ,086 ,248 ,196 ,056 ,277 -,088 ,292 .506** -,092 -,079 ,104 ,060 ,201 .602** .009 .146 1 .220 .220
Sig. (2-tailed) ,101 ,043 ,943 ,853 ,123 ,289 ,652 ,186 ,299 ,770 ,139 ,643 ,118 ,004 ,627 ,679 ,585 ,754 ,287 ,000 .961 .440 .243 .244
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P49 Pearson Correlation ,107 ,086 -,057 ,272 ,207 ,117 ,035 ,184 -,099 .369* .362* ,219 ,184 ,330 ,125 ,107 ,086 -,057 ,272 ,207 .156 -.079 .220 1 .155
Sig. (2-tailed) ,574 ,652 ,763 ,146 ,273 ,538 ,852 ,329 ,603 ,045 ,050 ,246 ,331 ,075 ,509 ,574 ,652 ,763 ,146 ,273 .409 .678 .243 .412
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P50 Pearson Correlation ,113 ,349 .450* ,215 .480** .391* ,216 .583** ,293 ,265 ,239 .592** .657** .474** ,022 ,113 ,349 .450* ,215 .480** .108 .019 .220 .155 1
Sig. (2-tailed) ,551 ,059 ,013 ,255 ,007 ,032 ,251 ,001 ,117 ,156 ,204 ,001 ,000 ,008 ,908 ,551 ,059 ,013 ,255 ,007 .568 .921 .244 .412
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P51 Pearson Correlation ,051 -,024 ,237 ,229 ,273 ,036 ,000 ,321 .799** .461* ,177 .381* ,232 ,021 ,114 ,340 ,336 .707** .512** ,264 .060 .097 .020 -.075 .321
Sig. (2-tailed) ,791 ,899 ,208 ,223 ,145 ,850 1,000 ,084 ,000 ,010 ,348 ,038 ,218 ,912 ,549 ,066 ,069 ,000 ,004 ,158 .754 .609 .916 .694 .083
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P52 Pearson Correlation ,200 ,144 .448* ,151 ,229 ,201 ,183 ,141 .449* .370* ,223 ,188 ,044 -,055 ,169 ,144 ,221 .395* ,273 ,102 -.223 .224 -.120 -.543** .156
Sig. (2-tailed) ,290 ,448 ,013 ,426 ,223 ,286 ,333 ,458 ,013 ,044 ,236 ,320 ,819 ,772 ,373 ,448 ,240 ,031 ,145 ,593 .236 .234 .529 .002 .410
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P53 Pearson Correlation ,240 ,269 ,265 ,282 ,295 ,170 ,098 ,056 .446* .760** .501** ,200 ,052 ,044 ,165 ,141 ,236 ,361 .560** ,151 -.241 .141 -.011 .039 .053
Sig. (2-tailed) ,202 ,151 ,157 ,132 ,114 ,368 ,608 ,768 ,014 ,000 ,005 ,288 ,784 ,817 ,384 ,458 ,210 ,050 ,001 ,427 .199 .458 .956 .836 .779
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P54 Pearson Correlation.875** ,149 ,203 ,110 ,240 ,104 ,167 ,116 ,144 .391* ,279 ,000 ,042 ,212 ,328 ,149 ,161 -,085 -,085 ,246 -.223 -.070 -.087 .234 -.018
Sig. (2-tailed) ,000 ,432 ,283 ,562 ,201 ,586 ,378 ,543 ,448 ,033 ,135 1,000 ,827 ,261 ,076 ,432 ,394 ,655 ,654 ,190 .237 .713 .647 .213 .924
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P55 Pearson Correlation ,023 .442* ,283 ,160 ,303 ,204 ,111 ,000 ,112 .521** .477** ,085 ,129 ,276 ,136 ,007 ,167 ,013 .406* ,348 -.137 .297 .325 -.015 .182
Sig. (2-tailed) ,905 ,014 ,130 ,399 ,104 ,280 ,561 1,000 ,555 ,003 ,008 ,654 ,499 ,140 ,474 ,970 ,377 ,946 ,026 ,059 .471 .110 .080 .938 .336
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
113
Correlations
P45 Pearson Correlation .264 .102 .151 .246 .348 .487** .285 .060 -.154 .123 .503**
Sig. (2-tailed) .158 .593 .427 .190 .059 .006 .127 .753 .416 .517 .005
N 30 30 30 30 30 30 30 30 30 30 30
P46 Pearson Correlation .060 -.223 -.241 -.223 -.137 .255 .366* .487** .538** .478** .457*
Sig. (2-tailed) .754 .236 .199 .237 .471 .174 .047 .006 .002 .008 .011
N 30 30 30 30 30 30 30 30 30 30 30
P47 Pearson Correlation .097 .224 .141 -.070 .297 .367* .071 .022 .146 .232 .452*
Sig. (2-tailed) .609 .234 .458 .713 .110 .046 .709 .908 .442 .218 .012
N 30 30 30 30 30 30 30 30 30 30 30
P48 Pearson Correlation .020 -.120 -.011 -.087 .325 .399* .278 -.018 -.222 -.060 .297
Sig. (2-tailed) .916 .529 .956 .647 .080 .029 .137 .924 .239 .754 .111
N 30 30 30 30 30 30 30 30 30 30 30
P49 Pearson Correlation -.075 -.543** .039 .234 -.015 .262 .115 .408* .200 .057 .263
Sig. (2-tailed) .694 .002 .836 .213 .938 .163 .546 .025 .290 .763 .160
N 30 30 30 30 30 30 30 30 30 30 30
P50 Pearson Correlation .321 .156 .053 -.018 .182 .157 .191 .015 .017 .050 .549**
Sig. (2-tailed) .083 .410 .779 .924 .336 .406 .313 .936 .929 .793 .002
N 30 30 30 30 30 30 30 30 30 30 30
P51 Pearson Correlation 1 .587** .618** .141 .156 .051 .436* .177 .196 .364* .553**
Sig. (2-tailed) .001 .000 .457 .411 .791 .016 .349 .300 .048 .002
N 30 30 30 30 30 30 30 30 30 30 30
P52 Pearson Correlation .587** 1 .709** .248 .423* .033 .197 -.078 -.086 .240 .380*
Sig. (2-tailed) .001 .000 .187 .020 .861 .296 .683 .652 .201 .038
N 30 30 30 30 30 30 30 30 30 30 30
P53 Pearson Correlation .618** .709** 1 .421* .533** .240 .344 .166 -.046 .316 .499**
Sig. (2-tailed) .000 .000 .021 .002 .202 .063 .381 .810 .089 .005
N 30 30 30 30 30 30 30 30 30 30 30
P54 Pearson Correlation .141 .248 .421* 1 .309 .191 .128 .405* .094 .201 .288
Sig. (2-tailed) .457 .187 .021 .097 .311 .502 .026 .621 .287 .123
N 30 30 30 30 30 30 30 30 30 30 30
P55 Pearson Correlation .156 .423* .533** .309 1 .476** .236 .035 -.156 .179 .411*
Sig. (2-tailed) .411 .020 .002 .097 .008 .210 .853 .411 .343 .024
N 30 30 30 30 30 30 30 30 30 30 30
P56 Pearson Correlation .051 .033 .240 .191 .476** 1 .222 .183 .076 .224 .482**
Sig. (2-tailed) .791 .861 .202 .311 .008 .239 .332 .690 .233 .007
N 30 30 30 30 30 30 30 30 30 30 30
114
Correlations
P56 Pearson Correlation ,280 ,320 -,136 .397* ,235 -,118 ,100 ,154 ,192 ,135 ,326 .576** .413* .382* -,068 ,025 ,247 ,084 ,000 .520** ,317 ,230 .539** ,106 -,130
Sig. (2-tailed) ,134 ,085 ,474 ,030 ,212 ,536 ,600 ,417 ,310 ,478 ,079 ,001 ,023 ,037 ,720 ,896 ,188 ,661 1,000 ,003 ,087 ,222 ,002 ,575 ,493
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P57 Pearson Correlation .440* .459* ,130 ,308 ,295 ,253 .412* ,313 ,313 .366* ,153 ,288 ,345 ,334 ,310 ,304 ,207 .420* ,268 .574** ,061 -,008 .425* ,344 ,234
Sig. (2-tailed) ,015 ,011 ,493 ,098 ,114 ,177 ,024 ,093 ,092 ,047 ,420 ,123 ,062 ,071 ,095 ,102 ,272 ,021 ,152 ,001 ,747 ,969 ,019 ,063 ,214
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P58 Pearson Correlation.520** ,272 .494** ,293 .457* ,275 ,155 ,239 ,216 ,285 ,020 .508** .464** ,317 ,248 ,233 ,064 .537** .388* ,210 .400* ,033 ,168 ,166 ,101
Sig. (2-tailed) ,003 ,146 ,006 ,116 ,011 ,141 ,412 ,202 ,252 ,127 ,918 ,004 ,010 ,088 ,186 ,215 ,736 ,002 ,034 ,265 ,029 ,864 ,375 ,381 ,594
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P59 Pearson Correlation.481** ,300 .448* ,144 .404* ,303 ,064 ,154 ,146 ,315 -,302 ,237 .414* ,144 ,176 .364* -,283 .413* ,107 ,066 ,336 ,126 -,093 ,069 ,000
Sig. (2-tailed) ,007 ,108 ,013 ,449 ,027 ,103 ,736 ,416 ,440 ,091 ,105 ,207 ,023 ,448 ,352 ,048 ,129 ,023 ,574 ,728 ,070 ,508 ,626 ,718 1,000
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P60 Pearson Correlation.511** ,353 ,301 ,218 .365* ,274 ,331 ,275 ,313 ,250 ,028 .559** .544** ,223 .488** .479** ,326 .396* ,316 ,250 ,200 ,254 ,304 ,316 ,258
Sig. (2-tailed) ,004 ,056 ,106 ,246 ,047 ,143 ,074 ,141 ,092 ,182 ,882 ,001 ,002 ,237 ,006 ,007 ,079 ,030 ,089 ,182 ,289 ,176 ,102 ,089 ,169
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
TOTAL Pearson Correlation.708** .681**.445* .398* .486**.386* .529** .500** .689** .567** ,344 .621** .594** .704** .619** .621** .374* .547** .557** .521** ,137 .410* .643** .562** ,356
Sig. (2-tailed) ,000 ,000 ,014 ,029 ,006 ,035 ,003 ,005 ,000 ,001 ,063 ,000 ,001 ,000 ,000 ,000 ,042 ,002 ,001 ,003 ,472 ,025 ,000 ,001 ,054
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
115
Correlations
P56 Pearson Correlation -,176 .367* ,206 ,089 .458* .502** ,108 ,249 ,355 ,257 ,319 ,221 ,154 .659** .430* ,226 .391* ,150 ,275 .487** .255 .367* .399* .262 .157
Sig. (2-tailed) ,351 ,046 ,274 ,640 ,011 ,005 ,571 ,185 ,054 ,171 ,086 ,240 ,416 ,000 ,018 ,230 ,033 ,430 ,141 ,006 .174 .046 .029 .163 .406
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P57 Pearson Correlation -,095 -,132 ,049 .447* .373* ,345 .425* ,268 .461* ,327 ,222 ,238 ,359 ,245 .380* .477** ,327 ,304 .395* ,285 .366* .071 .278 .115 .191
Sig. (2-tailed) ,618 ,487 ,795 ,013 ,042 ,062 ,019 ,152 ,010 ,078 ,238 ,205 ,051 ,191 ,038 ,008 ,078 ,102 ,031 ,127 .047 .709 .137 .546 .313
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P58 Pearson Correlation ,298 -,088 ,054 .600** .371* .456* .588** .388* ,234 ,218 ,205 ,345 ,240 .361* .542** .572** ,304 ,233 ,339 ,060 .487** .022 -.018 .408* .015
Sig. (2-tailed) ,110 ,644 ,778 ,000 ,044 ,011 ,001 ,034 ,213 ,247 ,278 ,062 ,201 ,050 ,002 ,001 ,102 ,215 ,067 ,753 .006 .908 .924 .025 .936
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P59 Pearson Correlation ,076 -,340 ,059 .408* ,257 .413* .463** ,214 ,141 ,040 -,097 .381* ,182 -,021 .598** .632** ,112 ,257 ,276 -,154 .538** .146 -.222 .200 .017
Sig. (2-tailed) ,690 ,066 ,756 ,025 ,170 ,023 ,010 ,256 ,457 ,833 ,611 ,038 ,336 ,912 ,000 ,000 ,556 ,170 ,140 ,416 .002 .442 .239 .290 .929
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
P60 Pearson Correlation ,100 -,208 ,224 ,326 ,214 ,278 ,304 .422* .379* ,316 ,191 .375* ,239 ,179 .458* .631** ,184 .479** .427* ,123 .478** .232 -.060 .057 .050
Sig. (2-tailed) ,600 ,271 ,235 ,078 ,256 ,138 ,102 ,020 ,039 ,088 ,312 ,041 ,203 ,343 ,011 ,000 ,330 ,007 ,019 ,517 .008 .218 .754 .763 .793
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
TOTAL Pearson Correlation ,060 ,101 .459* .619** .735** .658** .572** .724** .645** .595** .487** .673** .675** .559** .489** .596** .550** .657** .631** .503** .457* .452* .297 .263 .549**
Sig. (2-tailed) ,754 ,596 ,011 ,000 ,000 ,000 ,001 ,000 ,000 ,001 ,006 ,000 ,000 ,001 ,006 ,001 ,002 ,000 ,000 ,005 .011 .012 .111 .160 .002
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
Correlations
P57 Pearson Correlation .436* .197 .344 .128 .236 .222 1 .592** .381* .501** .591**
Sig. (2-tailed) .016 .296 .063 .502 .210 .239 .001 .038 .005 .001
N 30 30 30 30 30 30 30 30 30 30 30
P58 Pearson Correlation .177 -.078 .166 .405* .035 .183 .592** 1 .709** .641** .579**
Sig. (2-tailed) .349 .683 .381 .026 .853 .332 .001 .000 .000 .001
N 30 30 30 30 30 30 30 30 30 30 30
P59 Pearson Correlation .196 -.086 -.046 .094 -.156 .076 .381* .709** 1 .600** .382*
Sig. (2-tailed) .300 .652 .810 .621 .411 .690 .038 .000 .000 .037
N 30 30 30 30 30 30 30 30 30 30 30
P60 Pearson Correlation .364* .240 .316 .201 .179 .224 .501** .641** .600** 1 .600**
Sig. (2-tailed) .048 .201 .089 .287 .343 .233 .005 .000 .000 .000
N 30 30 30 30 30 30 30 30 30 30 30
TOTAL Pearson Correlation .553** .380* .499** .288 .411* .482** .591** .579** .382* .600** 1
Sig. (2-tailed) .002 .038 .005 .123 .024 .007 .001 .001 .037 .000
N 30 30 30 30 30 30 30 30 30 30 30
116
Lampiran 5 : Hasil Uji Reliabilitas Pre-Test 30 Responden
Reliability
Scale: ALL VARIABLES
Case Processing Summary
N %
Cases Valid 30 42,9
a
Excluded 40 57,1
Total 70 100,0
a. Listwise deletion based on all
variables in the procedure.
Reliability Statistics
Cronbach's Alpha N of Items
,952 60
Item-Total Statistics
Scale Mean if Scale Variance if Corrected Item- Cronbach's Alpha
Item Deleted Item Deleted Total Correlation if Item Deleted
P1 159,63 321,413 ,689 ,951
P2 159,37 326,171 ,666 ,951
P3 159,60 328,317 ,416 ,952
P4 159,27 328,685 ,366 ,952
P5 159,07 327,720 ,461 ,952
P6 158,53 331,568 ,363 ,952
P7 158,60 327,421 ,506 ,952
P8 158,70 328,286 ,477 ,952
P9 159,77 321,702 ,669 ,951
P10 159,67 323,333 ,538 ,951
P11 158,97 331,344 ,316 ,952
P12 158,97 325,551 ,601 ,951
P13 159,13 325,016 ,571 ,951
P14 159,03 323,137 ,687 ,951
P15 159,17 324,351 ,597 ,951
P16 159,20 325,476 ,601 ,951
P17 158,87 333,568 ,357 ,952
P18 159,27 324,961 ,520 ,952
P19 159,23 326,806 ,535 ,951
P20 158,67 324,575 ,491 ,952
P21 158,80 335,614 ,105 ,953
117
Scale Mean if Scale Variance if Corrected Item- Cronbach's Alpha
Item Deleted Item Deleted Total Correlation if Item Deleted
P22 158,87 328,395 ,378 ,952
P23 158,40 323,007 ,621 ,951
P24 158,43 327,426 ,542 ,951
P25 158,40 331,352 ,329 ,952
P26 158,93 337,375 ,033 ,953
P27 158,97 336,585 ,074 ,953
P28 158,70 331,390 ,441 ,952
P29 159,63 327,482 ,603 ,951
P30 159,37 316,999 ,714 ,951
P31 159,60 322,179 ,636 ,951
P32 159,40 324,731 ,547 ,951
P33 159,23 323,289 ,709 ,951
P34 158,47 326,120 ,628 ,951
P35 158,53 325,223 ,573 ,951
P36 158,83 325,178 ,455 ,952
P37 159,73 322,685 ,654 ,951
P38 159,80 320,372 ,653 ,951
P39 159,00 326,552 ,537 ,951
P40 158,97 330,654 ,471 ,952
P41 158,97 327,413 ,578 ,951
P42 159,07 327,444 ,529 ,952
P43 159,20 324,717 ,639 ,951
P44 159,33 324,161 ,610 ,951
P45 159,10 328,231 ,480 ,952
P46 159,37 328,240 ,430 ,952
P47 159,30 330,079 ,430 ,952
P48 158,83 331,937 ,266 ,953
P49 158,77 333,702 ,238 ,953
P50 159,13 324,120 ,520 ,952
P51 158,33 327,057 ,531 ,952
P52 158,33 326,989 ,339 ,953
P53 158,43 328,668 ,477 ,952
P54 159,00 332,966 ,261 ,953
P55 158,87 329,085 ,382 ,952
P56 158,93 329,857 ,461 ,952
P57 159,00 328,621 ,575 ,951
P58 159,13 325,361 ,556 ,951
P59 159,13 330,602 ,356 ,952
P60 159,27 325,926 ,579 ,951
118
Lampiran 6 : Hasil Uji Analisis Path Pre-Test 30 Responden
Regression 1
Variables Entered/Removedb
Variables Variables
Model Entered Removed Method
1 Kualitas . Enter
a
Pelayanan
a. All requested varibles entered
b. Dependent variable : kepuasan konsumen
Model Summary
Adjusted
R Std. Error of
Model R R Square Square the Estimate
1 .933a ,871 ,866 3,39510
a. Predictors : (constant), kualitas pelayanan
ANOVAb
Sum of Mean
Model Squares df Square F Sig.
1 Regression 2171,253 1 2171,253 188,368 .000a
Residual 322,747 28 11,527
Total 2494,000 29
a. Predictors : (constant), kualitas pelayanan
b. Dependent variable : kepuasan konsumen
Coefficientsa
Unstandardized Standardized
Coefficients Coefficients
Std.
Model B Error Beta t Sig.
1 (Constant) -4,721 5,842 -,808 ,426
Kualitas 1,044 ,076 ,933 13,725 ,000
Pelayanan
a. Dependent variable : kepuasan konsumen
119
Regression 2
Variables Entered/Removed
Variables Variables
Model Entered Removed Method
1 Kepuasan . Enter
Konsumen,
Kualitas
Pelayanana
a. All requested variables entered
Model Summary
Adjusted
R Std. Error of
Model R R Square Square the Estimate
1 .604a ,365 ,318 1,51213
a. Predictors : (constant), kepuasan konsumen, kualitas pelayanan
ANOVAb
Sum of Mean
1 Regression 35,464 2 17,732 7,755 .002a
Residual 61,736 27 2,287
Total 97,200 29
a. Predictors : (constant), kepuasan konsumen, kualitas pelayanan
b. Dependent variable : loyalitas konsumen
Coefficientsa
Std.
1 (Constant) ,125 2,632 ,047 ,962
Kualitas ,158 ,094 ,716 1,679 ,105
Pelayanan
Kepuasan -,024 ,084 -,122 -,286 ,777
Konsumen
a. Dependent variable : loyalitas konsumen
120
Lampiran 7 : Tabulasi Data Karakteristik 150 Responden

Jenis Mengapa
Penerbangan
1 1 1 1 1 1 Semarang Tiket Murah
2 1 1 1 1 1 Palangkaraya Tiket Terjangkau
3 1 1 1 1 1 Surabaya Tiket Murah
4 1 1 1 1 1 Malaysia Tiket Terjangkau
5 1 1 1 1 1 Jayapura Tiket Murah
6 1 1 1 1 1 Malang Tiket Murah
7 1 1 1 1 1 Kendari Tiket Murah
8 1 1 1 1 1 Bali Dinas Kantor
9 1 1 1 1 1 Palu JamPenerbangan Banyak
10 1 1 1 1 1 Palembang JamPenerbangan Banyak
11 1 1 1 1 1 Pontianak JamSesuaiYang Diinginkan
Pangkal
12 1 1 1 1 1 Tiket Murah
Pinang
13 1 1 1 1 1 Padang Tiket Murah
Rute Dan Jam Penerbangan
14 1 1 1 1 1 Banjarmasin
Banyak
15 1 1 1 1 1 Solo Tiket Terjangkau
16 1 1 1 1 1 Banyuwangi Tiket Terjangkau
17 1 1 1 1 1 Manado Tiket Murah
18 1 1 1 1 1 Singapura JamPenerbangan Banyak
19 1 1 1 1 1 BandaAceh Tiket Terjangkau
20 1 1 1 1 1 Surabaya JamPenerbangan Banyak
21 1 1 1 1 1 Lampung Tiket Murah
22 1 1 1 1 1 Padang Penerbangan Banyak
23 1 1 1 1 1 Lombok JamSesuaiyang Diinginkan
24 1 1 1 1 1 Ambon JamDan Tiket Terjangkau
25 1 1 1 1 1 Jogja Tiket Murah
26 1 1 1 1 1 Bali Tiket Murah
27 1 1 1 1 1 Pekanbaru Tiket Murah
28 1 1 1 1 1 Medan JamPenerbangan Banyak
30 1 1 1 1 1 Kupang Dinas Kantor
121
Jenis Mengapa
Penerbangan
31 1 1 1 1 1 BandaAceh Dinas Kantor
32 1 1 1 1 1 Medan RutePenerbangan Banyak
Rute Dan JamPenerbangan
34 1 1 1 1 1 Medan
Banyak
36 1 1 1 1 1 Medan Harga TiketTerjangkau
39 1 1 1 1 1 Padang JamPenerbangan Banyak
40 1 1 1 1 1 Padang Harga TiketTerjangkau
TugasPerusahaan dan
42 1 1 1 1 1 Pekanbaru
RutePenerbangan Banyak
43 1 1 1 1 1 Batam Harga TiketTerjangkau
44 1 1 1 1 1 TanjungPinang Tiket Murah
45 1 1 1 1 1 Jogja WisataPerjalanan
46 1 1 1 1 1 Jogja, Surabaya RutePenerbangan Banyak
50 1 1 1 1 1 Surabaya Efisien Waktu
Tiket Murah dan
54 1 1 1 1 1 Surabaya
JamPenerbangan Banyak
57 1 1 1 1 1 Surabaya Tugas Kantor
122
Jenis Mengapa
Penerbangan
61 1 1 1 1 1 Semarang JamPenerbangan Banyak
65 1 1 1 1 1 Solo Tiket Murah
67 1 1 1 1 1 Solo Harga TiketTerjangkau
68 1 1 1 1 1 Bali Harga TiketMurah
BanyakPromodan Harga
70 1 1 1 1 1 Bali
Tiket Murah
71 1 1 1 1 1 Bali Harga TiketTerjangkau
72 1 1 1 1 1 Lombok Pesawatnya Baru
Jadwal Penerbangan Sesuai
73 1 1 1 1 1 Balikpapan
Keinginan
74 1 1 1 1 1 Balikpapan Dinas Kantor
75 1 1 1 1 1 Balikpapan Tiket Murah
76 1 1 1 1 1 Balikpapan Harga TiketTerjangkau
77 1 1 1 1 1 Pontianak Dinas Kantor
78 1 1 1 1 1 Pontianak Dinas Kantor
79 1 1 1 1 1 Banjarmasin Harga TiketTerjangkau
80 1 1 1 1 1 Banjarmasin Tiket Murah
81 1 1 1 1 1 Makasar Dinas Kantor
82 1 1 1 1 1 Palu Tiket Murah
BanyakPromodan Harga
83 1 1 1 1 1 Jayapura
Tiket Murah
84 1 1 1 1 1 Merauke,Medan Tiket Murah
Harga TiketMurah dan Jam
85 1 1 1 1 1 Ambon
SesuaiKeperluan
86 1 1 1 1 1 Ambon Harga TiketMurah
87 1 1 1 1 1 Ambon RutePenerbangan Banyak
Tiket Murah dan Rute-RuteKecil
88 1 1 1 1 1 Tual
Terjangkau
89 1 1 1 1 1 Singapura Tiket Murah
123
Jenis Mengapa
Penerbangan
90 1 1 1 1 1 Singapura Harga TiketMurah
91 1 1 1 1 1 Kualalumpur Tiket Murah
92 1 1 1 1 1 BandaAceh JamPenerbangan Banyak
93 1 1 1 1 1 BandaAceh Tiket Murah
95 1 1 1 1 1 Medan
Keinginan
97 1 1 1 1 1 Medan Harga TiketMurah
98 1 1 1 1 1 Batam Tiket Murah
99 1 1 1 1 1 Batam Tiket Terjangkau
100 1 1 1 1 1 Batam Tiket Murah
101 1 1 1 1 1 Palembang Harga TiketMurah
Harga TiketMurahdan
102 1 1 1 1 1 Palembang
Terjangkau
Rutedan JamPenerbangan
106 1 1 1 1 1 Pekanbaru
Banyak
107 1 1 1 1 1 Pekanbaru RuteBanyak
108 1 1 1 1 1 Pekanbaru Tiket Murah
109 1 1 1 1 1 Pekanbaru JamTerbangSesuaiKebutuhan
110 1 1 1 1 1 Padang JamPenerbangan Banyak
112 1 1 1 1 1 Padang Tiket Murah
113 1 1 1 1 1 Padang TiketMurah
114 1 1 1 1 1 Padang Harga TiketMurah
115 1 1 1 1 1 Bengkulu Harga Terjangkau
116 1 1 1 1 1 Lampung Tiket Murah
117 1 1 1 1 1 Jogja BanyakPromo
Staffyang MelayaniRamah
119 1 1 1 1 1 Jogja
dan Sopan
124
Jenis Mengapa
Penerbangan
Tiket Murah danMudah
120 1 1 1 1 1 Solo
Reservasi
123 1 1 1 1 1 Semarang Harga TiketMurah
125 1 1 1 1 1 Surabaya Terpaksa
126 1 1 1 1 1 Surabaya Tiket Terjangkau
129 1 1 1 1 1 Surabaya HargaMurah,Rute Banyak
131 1 1 1 1 1 Surabaya Pelayanan Memuaskan
132 1 1 1 1 1 Bali JamPenerbangan Banyak
134 1 1 1 1 1 Bali RuteBanyak
135 1 1 1 1 1 Bali Tiket BanyakPromo
137 1 1 1 1 1 Bali Harga TiketMurah
138 1 1 1 1 1 Lombok Tiket Murah
139 1 1 1 1 1 Lombok Tiket Murah
140 1 1 1 1 1 Kupang Harga TiketMurah
141 1 1 1 1 1 Pontianak Harga Terjangkau
142 1 1 1 1 1 Banjarmasin Tiket Murah
143 1 1 1 1 1 Balikpapan Harga TiketMurah
144 1 1 1 1 1 Balikpapan Harga TiketTerjangkau
145 1 1 1 1 1 Makasar Tiket Murah
146 1 1 1 1 1 Makasar
Keinginan
147 1 1 1 1 1 Makasar Tiket Murah
148 1 1 1 1 1 Manado Harga TiketTerjangkau
149 1 1 1 1 1 Manado Harga Terjangkau
150 1 1 1 1 1 Palu Tiket Murah
125
Lampiran 8 : Tabulasi Data 150 Responden

Total
X
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25
1 2 2 2 2 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 71 2.84
2 1 2 1 2 3 3 3 4 2 2 1 2 3 2 3 1 2 2 2 3 4 3 4 2 3 60 2.4
3 3 3 2 2 2 3 4 3 1 1 2 4 3 4 3 4 3 2 4 4 3 1 3 2 3 69 2.76
4 3 2 2 2 3 3 3 3 2 2 3 3 3 3 3 2 3 3 3 3 2 2 3 2 2 65 2.6
5 2 2 3 3 3 4 3 2 3 3 4 4 4 3 3 3 3 3 4 4 4 3 4 3 3 80 3.2
6 3 1 1 1 3 3 3 1 1 1 3 3 3 1 1 1 1 1 4 3 2 1 3 1 2 48 1.92
7 3 2 3 3 4 3 4 3 3 3 4 4 4 3 3 3 3 2 4 4 3 4 4 3 3 82 3.28
8 2 2 1 1 2 3 3 2 2 2 4 4 4 3 3 3 3 3 3 3 3 3 4 2 3 68 2.72
9 3 2 3 3 4 4 4 3 2 3 3 4 4 2 3 2 2 3 4 4 3 2 3 1 2 73 2.92
10 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 75 3
11 2 2 2 2 3 2 3 2 2 2 3 2 3 3 2 2 2 1 1 2 2 2 3 2 2 54 2.16
12 3 2 1 1 3 4 3 3 3 3 3 3 3 2 2 2 2 1 1 3 2 3 3 2 2 60 2.4
13 2 2 3 3 3 3 3 2 2 2 3 3 3 2 2 2 2 2 3 3 3 3 3 2 2 63 2.52
14 2 2 3 3 3 3 3 2 2 2 3 3 3 2 2 3 3 3 3 3 3 3 3 3 3 68 2.72
15 4 4 3 3 3 4 4 3 2 2 4 4 4 4 4 4 4 4 4 4 4 3 4 4 3 90 3.6
16 2 1 2 2 3 3 3 2 2 2 3 3 3 2 2 2 2 2 3 3 3 2 3 1 2 58 2.32
17 3 2 3 3 3 3 3 3 3 3 3 3 3 2 2 2 2 2 4 3 4 4 4 3 2 72 2.88
18 3 2 3 3 3 3 3 2 2 2 3 3 3 2 2 3 2 3 3 4 4 4 4 4 4 74 2.96
19 3 2 1 1 2 3 3 3 2 2 3 4 4 2 2 2 2 3 3 3 3 2 3 2 1 61 2.44
20 2 1 2 2 2 1 3 2 1 1 2 2 3 1 1 2 1 2 2 3 3 2 3 2 1 47 1.88
21 3 3 3 3 3 3 3 3 3 3 3 3 3 2 2 2 2 2 4 3 4 4 4 3 3 74 2.96
22 2 2 2 2 3 4 4 2 2 2 3 3 3 2 2 2 2 2 2 3 3 4 4 2 3 65 2.6
23 3 2 2 2 2 3 3 2 1 1 2 2 3 2 2 3 2 3 3 3 3 1 3 2 2 57 2.28
24 3 2 3 2 3 3 3 2 2 2 3 3 3 2 2 3 2 3 3 3 3 3 3 2 2 65 2.6
25 3 3 3 3 3 3 3 3 3 3 3 3 3 2 2 2 2 2 2 3 3 3 3 3 3 69 2.76
26 2 3 2 3 2 4 3 2 1 1 3 3 3 2 2 2 2 3 3 3 3 3 3 2 2 62 2.48
27 2 3 2 3 3 2 3 2 3 2 3 4 4 3 3 2 3 2 2 3 3 3 3 3 2 68 2.72
28 3 3 3 3 2 2 3 2 2 2 1 1 1 1 1 2 2 2 2 3 3 3 3 3 3 56 2.24
29 1 1 2 2 2 2 3 3 1 1 3 3 2 2 2 2 2 3 3 3 3 2 3 2 2 55 2.2
30 3 2 3 3 2 4 4 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 75 3
31 3 3 3 3 3 4 4 4 1 1 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 74 2.96
32 2 2 2 2 3 3 3 2 1 2 2 2 2 2 2 2 2 2 2 3 3 3 3 3 3 58 2.32
33 2 2 2 2 2 3 3 3 2 2 2 2 2 2 2 3 2 2 2 3 3 3 3 3 2 59 2.36
126

Total
X
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25
34 1 2 2 2 1 2 3 2 3 3 2 2 3 2 2 3 2 2 2 3 4 4 4 2 3 61 2.44
35 3 2 3 3 4 4 4 4 3 3 4 4 4 3 3 3 3 3 3 3 4 2 3 2 2 79 3.16
36 4 3 2 1 2 3 4 3 2 2 3 3 3 3 3 3 3 2 2 3 3 2 3 2 2 66 2.64
37 3 2 1 1 3 3 3 2 1 1 2 3 2 2 2 3 2 3 3 3 3 3 3 2 3 59 2.36
38 2 3 2 3 3 4 3 3 3 3 3 2 3 3 3 3 3 3 4 3 3 3 3 3 3 74 2.96
39 3 3 3 3 3 3 4 3 3 3 3 3 3 3 3 3 4 4 4 4 4 3 4 3 3 82 3.28
40 3 2 2 1 3 4 3 2 1 2 3 3 3 3 3 3 2 3 3 3 3 2 3 2 2 64 2.56
41 2 3 2 2 2 3 4 3 1 1 2 3 4 3 3 3 3 3 4 4 4 2 4 3 2 70 2.8
42 2 3 2 3 3 4 3 2 2 2 2 3 3 3 3 3 2 2 3 2 1 4 2 1 3 63 2.52
43 2 2 1 1 3 3 4 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 70 2.8
44 3 3 4 4 3 4 4 3 3 3 3 3 3 3 3 3 3 3 4 3 2 2 3 2 2 76 3.04
45 3 2 3 3 3 3 3 3 2 2 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 72 2.88
46 2 2 2 2 3 3 3 3 3 3 2 2 2 2 2 2 2 2 2 3 3 3 3 3 3 62 2.48
47 1 1 1 1 2 3 3 2 1 1 2 2 3 2 2 2 1 2 3 3 4 2 3 2 2 51 2.04
48 3 2 3 3 4 3 4 3 2 2 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 74 2.96
49 4 3 2 3 1 2 4 3 1 1 3 4 4 3 3 2 2 3 4 1 2 2 4 3 1 65 2.6
50 4 3 2 2 2 3 3 2 2 2 3 3 3 2 2 3 1 2 3 3 3 2 3 2 3 63 2.52
51 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 75 3
52 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 75 3
53 2 4 3 4 3 3 4 4 2 2 2 3 4 3 3 3 3 3 3 3 2 2 3 3 4 75 3
54 1 2 1 2 2 2 3 3 1 2 2 2 2 2 2 3 2 2 3 2 3 2 3 3 2 54 2.16
55 2 2 1 2 2 2 2 2 2 1 2 2 2 3 2 2 2 3 3 2 2 2 2 3 2 52 2.08
56 3 3 3 3 3 3 3 3 2 3 3 2 2 3 3 4 3 4 1 3 3 4 3 3 3 73 2.92
57 2 2 1 1 3 4 4 3 2 2 2 2 3 3 3 3 1 2 3 3 4 2 3 2 2 62 2.48
58 4 3 3 3 3 4 4 4 2 2 4 4 4 3 3 3 3 3 4 4 4 2 4 3 4 84 3.36
59 3 3 2 2 3 4 4 3 2 2 4 3 4 2 2 3 3 3 4 3 3 2 3 2 3 72 2.88
60 3 3 3 3 3 3 3 3 2 1 3 3 3 3 3 3 3 3 3 3 3 3 3 1 3 70 2.8
61 4 3 3 3 3 3 3 3 2 1 3 3 3 3 3 3 2 3 4 3 3 2 3 2 2 70 2.8
62 4 3 3 3 3 3 3 3 3 3 4 4 4 2 2 3 3 3 3 3 3 3 3 3 3 77 3.08
63 3 4 3 2 1 2 4 3 2 1 3 3 2 3 3 3 1 2 2 2 2 1 3 3 2 60 2.4
64 3 2 3 2 2 3 3 2 2 2 1 2 3 3 3 3 3 3 3 3 3 2 3 2 3 64 2.56
65 2 2 1 1 3 3 3 3 2 2 3 3 3 2 2 3 2 2 2 3 3 3 3 2 2 60 2.4
66 3 3 2 2 2 3 4 3 2 1 3 3 3 2 2 3 3 3 3 3 4 2 4 2 3 68 2.72
67 2 2 1 1 3 3 3 2 2 2 2 3 4 2 2 3 2 3 4 4 3 3 4 3 3 66 2.64
68 2 2 2 3 3 3 3 3 3 3 3 3 3 3 3 1 2 3 3 3 3 3 3 1 1 65 2.6
127

Total
X
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25
69 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 3 2 2 3 3 3 3 3 3 3 58 2.32
70 4 4 4 4 3 4 4 3 3 3 4 4 4 3 3 2 3 3 3 4 4 2 4 3 4 86 3.44
71 1 1 1 1 2 3 3 3 2 1 2 2 3 2 2 3 3 3 3 3 3 3 3 2 2 57 2.28
72 3 2 3 1 3 4 4 2 1 1 3 3 4 1 2 3 1 2 4 4 4 3 3 3 4 68 2.72
73 2 2 2 1 2 2 2 3 1 1 2 2 2 2 2 2 2 2 3 2 3 3 2 3 2 52 2.08
74 1 1 1 1 2 3 3 2 1 1 3 1 3 2 2 2 1 2 3 3 3 2 3 2 3 51 2.04
75 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 75 3
76 3 3 2 2 2 4 4 3 1 1 4 3 4 3 3 3 2 3 4 4 3 2 3 1 2 69 2.76
77 2 2 2 2 1 2 3 2 1 1 2 1 2 2 2 2 1 2 3 2 2 1 3 1 2 46 1.84
78 2 3 2 2 3 3 3 3 3 3 3 3 3 2 2 2 2 2 2 2 2 2 3 2 2 61 2.44
79 3 3 3 3 4 4 4 4 3 3 3 4 4 3 3 4 3 3 4 3 3 4 4 3 4 86 3.44
80 1 1 1 1 2 3 3 2 1 1 3 3 3 2 2 3 1 2 4 3 4 2 3 2 2 55 2.2
81 1 1 2 2 3 2 3 2 2 1 2 1 2 2 2 2 1 2 3 2 1 2 3 2 2 48 1.92
82 3 3 2 2 2 2 4 3 1 1 4 4 4 3 3 3 2 2 4 3 3 2 4 1 3 68 2.72
83 3 3 4 4 4 3 4 3 2 3 3 2 3 3 3 3 3 2 4 4 3 2 4 2 3 77 3.08
84 2 2 2 2 3 3 3 3 2 2 2 2 2 3 3 3 2 2 3 3 3 3 3 3 3 64 2.56
85 2 2 2 3 3 3 2 3 1 1 3 3 3 3 3 2 2 2 4 3 3 3 3 3 3 65 2.6
86 3 2 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 2 3 73 2.92
87 3 2 3 3 3 3 4 3 3 3 4 4 4 3 3 3 2 3 4 3 4 3 3 2 2 77 3.08
88 3 3 3 3 4 4 4 3 3 3 4 4 4 3 3 4 3 3 3 3 4 4 4 3 3 85 3.4
89 4 3 4 3 4 4 4 4 4 4 3 3 3 3 3 4 4 4 4 4 4 4 4 4 4 93 3.72
90 2 2 2 2 3 3 3 3 2 2 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 69 2.76
91 3 3 2 2 3 3 4 2 1 1 3 3 4 3 3 2 1 2 4 3 4 2 3 3 2 66 2.64
92 4 3 4 4 3 4 4 3 3 3 4 4 4 3 3 4 4 4 4 4 4 4 4 4 4 93 3.72
93 3 2 3 2 2 3 3 2 2 2 3 3 3 3 3 3 2 2 3 3 2 2 3 2 2 63 2.52
94 1 2 1 1 3 3 3 2 1 1 3 3 3 2 2 3 1 2 3 3 4 2 3 2 3 57 2.28
95 3 3 2 3 3 3 3 3 2 2 3 3 3 3 3 3 3 2 3 2 3 2 3 3 3 69 2.76
96 2 2 2 3 3 3 3 3 2 2 3 2 2 2 2 3 2 2 3 3 3 3 3 3 3 64 2.56
97 2 2 2 3 3 3 3 3 2 2 3 3 1 3 2 3 2 3 1 3 3 3 3 2 2 62 2.48
98 2 2 1 2 2 3 2 1 1 1 2 3 2 2 2 3 2 3 3 2 3 3 2 3 2 54 2.16
99 2 2 2 2 3 3 3 3 2 2 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 69 2.76
100 3 3 1 1 3 3 3 3 3 3 2 3 2 3 3 3 1 2 3 3 3 2 3 2 3 64 2.56
101 2 2 2 2 3 3 3 3 2 2 2 2 2 3 3 3 2 2 3 3 3 3 3 3 3 64 2.56
102 2 2 3 3 2 3 3 3 1 1 3 2 1 2 2 2 2 2 3 3 3 1 3 2 2 56 2.24
103 3 2 3 2 3 2 3 2 2 2 3 2 3 2 2 2 2 2 2 3 2 2 3 2 2 58 2.32
128

Total
X
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25
104 2 2 1 1 3 3 3 3 2 1 3 3 3 3 3 3 2 3 3 3 2 2 3 2 2 61 2.44
105 3 2 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 1 3 72 2.88
106 3 4 2 3 3 3 3 3 2 2 4 3 3 3 3 4 2 2 3 2 4 3 4 3 3 74 2.96
107 4 3 4 3 3 4 4 3 1 1 3 4 4 2 2 3 3 3 4 3 4 3 4 3 2 77 3.08
108 3 3 2 2 2 4 4 3 1 1 1 2 3 3 3 3 3 3 3 3 3 1 3 1 2 62 2.48
109 1 2 2 2 3 3 3 3 2 3 2 2 2 2 2 3 2 2 3 3 3 3 3 3 3 62 2.48
110 4 4 4 4 2 3 4 2 1 1 3 4 4 2 3 4 1 2 3 3 3 2 3 2 3 71 2.84
111 3 3 3 3 2 2 3 3 2 2 2 3 3 2 2 3 3 3 3 3 3 2 3 2 2 65 2.6
112 2 2 3 2 3 2 3 2 2 2 1 1 3 3 3 2 2 3 3 3 3 1 3 2 2 58 2.32
113 1 2 3 2 2 3 3 3 2 2 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 68 2.72
114 2 2 3 2 2 2 3 2 2 2 2 3 3 2 2 3 3 3 3 3 3 3 3 2 2 62 2.48
115 4 4 4 4 4 4 4 3 3 3 4 4 4 4 4 4 3 4 4 4 4 4 4 3 3 94 3.76
116 2 3 2 3 3 4 3 3 2 2 2 3 3 3 3 3 2 2 4 2 1 4 2 1 3 65 2.6
117 2 2 2 2 3 3 3 3 3 3 3 3 3 3 3 3 2 3 3 3 3 3 3 3 3 70 2.8
118 3 4 3 4 3 3 4 3 4 3 3 3 3 2 2 3 3 3 3 3 3 3 3 3 3 77 3.08
119 4 4 4 4 4 4 4 3 3 3 4 4 4 4 4 4 3 4 4 4 4 4 4 3 4 95 3.8
120 2 2 2 2 3 3 3 3 3 3 3 3 4 4 4 4 3 4 4 4 4 4 4 3 3 81 3.24
121 2 2 2 3 3 3 3 2 1 1 3 3 3 2 2 3 2 2 3 3 2 3 3 4 3 63 2.52
122 3 2 3 3 3 3 3 2 2 2 3 3 3 3 3 3 3 2 2 3 3 3 3 3 2 68 2.72
123 2 2 2 2 2 2 2 2 1 1 2 2 2 2 2 2 1 1 2 2 2 1 2 2 2 45 1.8
124 1 1 1 1 2 3 3 2 1 1 2 1 2 2 2 2 2 2 3 3 3 2 3 2 3 50 2
125 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 50 2
126 2 2 2 1 3 3 3 2 3 3 4 3 4 2 3 4 2 3 3 3 4 2 3 2 3 69 2.76
127 1 2 2 2 2 2 2 2 1 1 2 2 2 2 2 3 1 2 3 2 2 2 2 2 2 48 1.92
128 4 3 3 3 2 3 4 3 1 2 4 3 4 3 3 3 2 3 4 3 4 2 3 1 2 72 2.88
129 4 4 4 3 4 3 4 3 1 2 4 4 4 3 3 3 3 3 3 3 3 2 3 2 2 77 3.08
130 2 3 2 2 3 3 3 2 2 2 4 4 4 3 3 3 2 3 3 3 3 3 3 1 2 68 2.72
131 2 2 1 1 4 4 4 3 2 2 3 3 3 3 3 3 2 3 3 3 4 3 3 3 3 70 2.8
132 3 2 3 3 3 3 3 3 2 2 4 4 4 3 3 4 2 3 3 3 3 2 3 2 2 72 2.88
133 3 4 2 3 1 4 4 3 3 3 4 2 3 2 2 3 1 2 4 2 3 1 4 4 4 71 2.84
134 3 3 2 2 4 4 4 3 3 3 4 3 4 2 2 3 3 2 4 4 3 1 3 2 3 74 2.96
135 2 2 2 2 3 3 3 3 2 2 2 2 2 3 3 2 2 2 2 3 3 2 3 2 2 59 2.36
136 2 2 2 2 3 3 3 3 3 3 3 3 3 3 3 3 3 2 2 3 3 2 3 2 3 67 2.68
137 3 2 2 2 3 3 3 2 1 1 4 3 4 2 2 3 2 1 1 3 4 2 3 1 2 59 2.36
129

Total
X
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25
138 3 3 3 3 1 3 3 2 2 2 3 4 4 2 2 3 2 1 1 3 4 1 2 2 1 60 2.4
139 2 2 1 1 2 2 3 3 1 1 2 2 3 2 2 2 2 3 3 3 2 2 3 2 2 53 2.12
140 2 2 3 3 3 3 3 2 2 2 3 3 4 3 3 2 2 2 3 3 3 2 3 2 2 65 2.6
141 1 1 1 1 3 3 3 3 1 1 2 3 3 3 3 2 2 2 3 3 3 2 3 1 3 56 2.24
142 2 3 3 2 3 4 4 3 2 1 3 2 3 2 2 3 2 3 4 4 4 3 4 2 3 71 2.84
143 1 2 1 2 3 3 3 3 1 1 2 2 2 2 2 3 2 2 2 2 4 3 4 2 1 55 2.2
144 2 2 2 2 3 4 4 3 2 2 3 3 3 2 2 3 3 3 3 3 3 3 3 2 3 68 2.72
145 3 2 3 2 3 3 3 3 3 2 3 3 3 3 3 3 2 3 3 3 3 3 3 3 3 71 2.84
146 3 3 3 3 3 2 3 3 2 2 3 3 3 3 3 3 3 3 3 3 3 2 3 4 3 72 2.88
147 1 2 3 2 3 4 3 2 1 2 2 3 3 3 2 3 1 2 4 3 4 3 4 2 1 63 2.52
148 3 3 3 3 2 3 3 2 2 2 3 3 3 2 2 3 3 3 3 3 3 3 3 2 2 67 2.68
149 2 2 3 3 3 3 3 3 2 2 3 3 3 3 3 3 3 3 3 3 3 1 3 2 2 67 2.68
150 3 3 3 1 2 3 3 3 1 2 2 2 3 2 2 2 1 2 2 3 2 2 3 3 3 58 2.32
Loyalitas
Responden
Z
Mean Konsumen (Y) Mean
Y
26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54
1 2 2 2 2 2 2 3 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 51 2.04 3 2 2 2 9 2.25
2 2 3 2 3 3 4 4 3 2 2 3 4 4 3 4 3 3 3 4 3 4 4 4 3 2 79 3.16 4 2 3 2 11 2.75
3 2 3 3 3 2 4 2 2 1 1 3 3 3 3 4 4 4 4 4 3 4 2 4 1 2 71 2.84 1 1 1 1 4 1
4 2 2 2 2 3 3 3 3 2 2 2 2 3 3 3 2 2 2 4 3 1 1 3 1 3 59 2.36 4 3 3 3 13 3.25
5 2 2 3 3 3 3 4 3 3 3 4 4 4 3 3 2 3 3 4 4 3 3 4 4 3 80 3.2 3 1 2 1 7 1.75
6 2 2 2 2 1 3 4 3 2 2 3 4 4 3 3 2 3 3 4 4 2 1 4 3 3 69 2.76 4 1 2 1 8 2
7 2 2 2 2 3 3 4 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 72 2.88 3 3 3 3 12 3
8 2 2 2 3 3 3 4 3 3 3 3 3 3 3 3 3 3 3 4 3 4 4 4 4 3 78 3.12 4 2 3 2 11 2.75
9 2 3 1 2 3 4 4 3 2 1 3 2 3 2 2 2 2 2 4 3 2 1 4 2 1 60 2.4 2 1 2 1 6 1.5
10 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 2 3 3 3 2 2 3 2 2 70 2.8 3 1 2 1 7 1.75
11 2 2 1 1 3 3 4 2 1 1 2 3 3 3 2 2 2 2 3 2 2 1 3 2 2 54 2.16 4 2 3 2 11 2.75
12 2 2 1 1 2 2 2 2 2 2 3 3 3 2 2 2 2 2 3 3 3 2 3 2 2 55 2.2 2 2 2 2 8 2
13 2 2 2 2 3 3 3 3 2 1 3 3 3 2 2 2 2 3 4 3 2 3 4 3 3 65 2.6 3 1 2 2 8 2
14 2 2 2 3 3 3 3 3 2 2 3 3 3 3 2 2 2 3 4 3 2 3 3 2 2 65 2.6 3 1 2 2 8 2
15 3 4 4 4 3 3 4 3 2 2 3 3 3 3 3 3 3 3 4 4 2 3 4 2 3 78 3.12 4 3 3 2 12 3
16 3 2 2 2 3 3 3 2 2 2 3 3 3 2 2 2 2 3 4 3 3 3 3 3 3 66 2.64 4 2 2 2 10 2.5
130
Loyalitas
Responden
Z
Y
26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54
17 2 2 2 2 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 4 3 3 4 3 3 73 2.92 3 1 2 1 7 1.75
18 3 3 3 3 3 3 4 4 2 2 2 2 2 3 3 1 1 3 4 4 4 4 4 3 3 73 2.92 3 2 3 1 9 2.25
19 2 2 3 3 3 3 3 2 1 1 2 3 3 2 3 2 2 3 3 4 3 3 3 2 3 64 2.56 2 1 1 1 5 1.25
20 2 2 2 2 3 3 3 2 2 2 3 3 3 3 2 1 1 2 4 4 3 2 4 3 3 64 2.56 2 2 2 2 8 2
21 4 3 3 3 3 4 4 3 3 3 3 3 3 3 3 3 3 3 4 4 3 3 4 4 3 82 3.28 4 2 3 3 12 3
22 2 2 2 3 3 3 4 3 2 2 4 4 4 3 3 2 2 3 4 4 4 3 4 3 3 76 3.04 4 3 3 2 12 3
23 2 2 2 2 4 4 4 3 2 2 3 3 3 3 3 3 3 2 4 3 3 2 3 3 2 70 2.8 3 1 1 1 6 1.5
24 2 2 2 3 3 3 4 3 1 1 3 3 3 3 3 2 2 3 4 3 3 2 3 3 2 66 2.64 3 3 3 3 12 3
25 2 2 2 2 2 2 3 2 2 2 2 2 2 2 2 2 2 2 4 3 3 3 3 3 2 58 2.32 3 1 1 1 6 1.5
26 3 3 3 3 3 3 4 3 1 1 3 3 3 3 3 2 2 3 3 4 3 3 3 3 2 70 2.8 4 4 4 4 16 4
27 1 2 2 2 3 3 4 3 2 2 3 3 3 2 2 2 2 3 3 3 4 4 4 3 3 68 2.72 4 2 2 2 10 2.5
28 2 2 2 2 2 2 3 2 2 2 2 2 2 2 2 2 2 2 3 2 2 1 3 2 2 52 2.08 2 2 2 2 8 2
29 2 2 2 2 3 3 3 2 3 2 3 2 3 2 3 2 3 2 4 3 2 2 3 3 2 63 2.52 3 2 1 1 7 1.75
30 2 2 2 2 2 2 3 3 2 2 3 3 3 3 3 3 2 2 4 3 3 2 3 1 3 63 2.52 2 1 2 1 6 1.5
31 3 3 3 3 2 3 3 3 1 1 3 3 3 3 3 3 2 3 3 3 3 3 3 1 3 67 2.68 3 3 3 3 12 3
32 2 2 2 2 3 3 3 3 2 2 3 3 3 3 3 3 3 2 3 3 3 2 3 2 3 66 2.64 3 2 2 2 9 2.25
33 2 2 2 2 2 2 3 3 2 2 2 2 2 2 2 2 2 2 2 3 2 3 3 3 2 56 2.24 2 2 2 2 8 2
34 2 2 2 2 2 3 4 3 2 2 2 3 2 3 2 3 1 2 3 2 2 2 2 2 2 57 2.28 2 2 2 2 8 2
35 1 1 1 2 2 3 3 2 1 1 3 3 3 3 3 3 2 3 4 4 4 2 3 1 2 60 2.4 4 2 3 2 11 2.75
36 3 3 3 3 3 3 3 3 3 2 2 3 3 3 3 3 3 3 3 3 2 1 4 3 3 71 2.84 3 3 3 3 12 3
37 3 3 3 3 3 3 4 3 2 2 3 3 3 3 3 3 3 3 3 3 3 3 3 1 2 71 2.84 3 1 1 1 6 1.5
38 2 3 1 1 1 2 3 2 2 2 3 3 3 2 2 3 2 3 4 3 4 3 3 2 2 61 2.44 3 2 2 2 9 2.25
39 2 2 3 3 3 3 4 3 2 2 3 3 3 3 3 3 2 2 4 3 4 2 3 1 2 68 2.72 3 1 1 1 6 1.5
40 3 3 2 2 3 3 3 3 3 3 3 3 3 3 3 3 2 3 3 3 3 3 3 2 3 71 2.84 3 1 2 2 8 2
41 3 3 1 1 2 3 3 3 2 2 3 4 4 3 3 3 2 3 4 3 3 3 4 3 3 71 2.84 3 3 3 3 12 3
42 2 2 3 2 3 4 4 4 2 2 4 3 3 3 2 3 1 2 2 3 4 3 4 2 3 70 2.8 3 2 2 2 9 2.25
43 3 3 3 3 3 4 4 2 2 2 3 3 3 3 3 3 1 3 3 3 4 3 3 3 3 73 2.92 3 1 2 2 8 2
44 3 3 3 3 2 2 3 2 2 2 3 3 3 3 3 3 2 2 4 3 3 2 3 2 3 67 2.68 3 3 3 3 12 3
45 2 2 2 2 3 3 3 3 2 2 3 3 3 3 3 3 2 3 3 3 3 2 3 3 3 67 2.68 3 3 3 3 12 3
46 2 2 2 2 2 2 3 2 2 2 2 2 2 2 2 2 2 2 2 2 3 3 3 3 3 56 2.24 2 2 2 2 8 2
47 1 1 1 1 2 3 3 2 2 2 3 2 2 2 2 2 1 1 2 2 2 1 2 1 1 44 1.76 1 1 1 1 4 1
131
Loyalitas
Responden
Z
Y
26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54
48 2 2 2 3 3 3 3 2 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 71 2.84 3 3 3 3 12 3
49 2 2 2 3 1 4 4 3 2 2 3 2 3 1 1 3 2 3 3 2 1 1 3 1 2 56 2.24 1 1 1 1 4 1
50 2 3 3 3 3 3 4 2 3 3 3 3 3 3 3 3 2 3 4 3 4 3 3 2 3 74 2.96 3 3 3 3 12 3
51 3 3 3 3 3 3 3 3 2 2 3 3 3 3 3 3 3 3 3 3 3 2 3 2 3 71 2.84 3 3 3 3 12 3
52 1 1 1 1 3 3 3 2 1 1 3 3 3 3 3 3 1 3 3 3 3 3 3 1 2 57 2.28 4 3 3 3 13 3.25
53 3 3 3 3 3 3 3 3 3 3 3 3 4 3 3 3 3 3 3 3 3 2 3 4 3 76 3.04 3 3 3 2 11 2.75
54 1 2 2 2 2 3 2 3 2 2 2 2 2 1 2 3 2 2 3 3 3 2 3 3 3 57 2.28 2 2 2 2 8 2
55 2 2 2 2 2 2 2 2 2 1 2 2 1 2 2 1 2 2 3 2 3 2 3 2 2 50 2 2 2 3 2 9 2.25
56 1 3 3 2 3 3 3 3 2 2 2 2 3 2 2 3 3 2 3 3 3 3 3 3 3 65 2.6 2 3 3 2 10 2.5
57 3 2 3 2 3 4 4 3 2 2 2 2 3 2 2 2 1 2 3 3 3 2 4 1 2 62 2.48 4 2 3 2 11 2.75
58 3 3 3 3 3 4 3 3 2 2 4 4 4 3 3 3 2 3 3 3 4 3 4 2 2 76 3.04 4 4 4 4 16 4
59 3 3 3 3 3 3 3 3 3 2 3 3 3 3 3 3 2 3 3 3 3 3 3 2 2 71 2.84 3 2 2 2 9 2.25
60 3 3 3 3 2 4 4 3 2 2 3 3 3 3 3 3 2 3 4 3 3 2 4 1 3 72 2.88 3 3 1 1 8 2
61 3 3 2 2 3 3 3 3 2 1 3 3 3 3 3 3 2 3 3 3 2 2 3 1 1 63 2.52 3 2 3 2 10 2.5
62 3 3 2 2 3 4 3 3 2 2 3 3 3 3 3 3 2 3 4 3 4 2 4 3 3 73 2.92 4 4 4 4 16 4
63 1 2 2 2 2 3 4 2 1 2 3 2 2 2 2 2 1 1 3 2 2 1 4 2 4 54 2.16 4 1 3 2 10 2.5
64 3 3 2 3 3 3 4 3 2 2 3 3 3 3 3 3 2 2 4 3 3 2 4 2 3 71 2.84 3 1 2 2 8 2
65 2 2 2 2 2 3 4 3 2 2 2 3 3 3 3 3 3 3 4 4 4 3 4 3 3 72 2.88 3 3 3 3 12 3
66 3 3 3 4 3 4 4 3 1 1 3 3 4 3 2 2 1 3 4 3 2 2 4 1 3 69 2.76 3 2 2 3 10 2.5
67 3 2 3 3 4 4 3 3 2 2 3 3 4 3 3 3 2 3 4 3 3 2 4 1 3 73 2.92 3 1 2 3 9 2.25
68 1 1 1 1 1 3 3 3 1 1 2 2 3 2 2 1 1 2 3 3 3 2 3 1 3 49 1.96 2 3 1 1 7 1.75
69 2 2 2 2 2 2 3 2 2 2 2 2 2 2 2 2 2 2 3 3 3 3 3 3 3 58 2.32 2 2 2 2 8 2
70 3 3 3 3 3 4 3 3 2 3 4 4 4 4 4 4 3 4 4 4 4 3 3 2 2 83 3.32 4 3 3 2 12 3
71 1 2 1 2 3 4 3 3 3 3 3 3 3 3 3 3 2 3 4 3 3 3 3 2 2 68 2.72 2 3 3 2 10 2.5
72 2 3 3 3 1 4 4 3 1 1 2 2 3 3 1 3 3 2 4 3 4 2 1 3 2 63 2.52 3 2 4 3 12 3
73 2 2 2 2 3 3 2 3 2 1 2 2 2 2 2 3 2 2 3 2 3 3 2 3 2 57 2.28 2 3 2 2 9 2.25
74 2 1 1 1 3 3 3 2 2 2 3 3 3 3 3 2 1 2 3 3 3 3 3 2 3 60 2.4 3 2 2 2 9 2.25
75 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 75 3 3 3 3 3 12 3
76 3 3 3 3 2 3 4 3 2 1 2 3 3 3 3 3 2 3 4 4 3 2 4 2 3 71 2.84 3 2 2 1 8 2
77 1 1 2 2 1 2 2 1 1 1 1 1 2 2 2 2 2 2 3 2 2 1 3 2 2 43 1.72 2 2 1 1 6 1.5
132
Loyalitas
Responden
Z
Y
26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54
78 1 1 1 1 1 2 3 2 1 1 1 1 2 2 2 2 2 2 3 3 3 2 3 1 2 45 1.8 2 2 2 2 8 2
79 3 4 3 4 4 4 4 4 3 3 4 4 4 4 4 4 3 4 4 3 4 3 4 3 4 92 3.68 4 3 4 4 15 3.75
80 2 2 2 2 3 4 4 2 1 2 3 3 3 3 3 3 3 3 4 3 4 1 3 2 3 68 2.72 3 3 3 1 10 2.5
81 1 1 1 1 1 2 2 1 1 1 1 1 2 2 2 1 1 1 3 2 1 1 3 1 1 35 1.4 1 1 1 1 4 1
82 3 4 2 2 3 4 4 3 2 2 3 3 3 3 3 3 2 3 4 3 2 2 4 3 3 73 2.92 3 1 2 3 9 2.25
83 3 3 2 2 2 4 4 3 4 3 4 3 4 3 3 2 3 3 4 3 3 2 4 1 3 75 3 3 3 1 1 8 2
84 2 2 2 2 3 3 3 3 2 2 2 2 2 2 3 2 2 2 3 2 3 1 3 2 2 57 2.28 2 2 2 2 8 2
85 2 2 2 2 2 2 3 2 2 2 2 2 2 2 2 2 2 2 3 2 3 2 3 2 3 55 2.2 2 3 3 2 10 2.5
86 3 2 3 3 3 3 3 2 2 2 3 3 3 3 3 3 3 3 4 2 2 1 3 1 1 64 2.56 2 1 1 1 5 1.25
87 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 75 3 3 3 3 3 12 3
88 3 3 3 3 4 4 4 3 2 2 3 3 3 3 3 3 3 3 3 3 4 3 4 2 2 76 3.04 3 4 3 3 13 3.25
89 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 75 3 3 3 3 3 12 3
90 3 3 3 3 3 3 3 2 2 2 3 3 3 3 3 3 3 3 3 3 3 2 3 2 3 70 2.8 3 3 3 3 12 3
91 3 2 2 3 3 4 4 3 2 1 3 3 4 3 3 3 2 2 3 3 4 2 3 2 2 69 2.76 3 2 3 2 10 2.5
92 3 3 3 3 3 3 4 3 2 2 3 3 3 3 3 3 2 3 3 4 4 2 3 1 3 72 2.88 3 3 3 3 12 3
93 2 2 2 2 2 2 2 2 2 2 3 2 3 2 3 2 2 3 3 3 2 2 3 3 2 58 2.32 2 1 2 1 6 1.5
94 2 2 2 2 3 4 4 3 2 2 3 3 2 3 4 3 2 3 4 4 4 2 3 1 2 69 2.76 3 3 1 1 8 2
95 2 2 3 3 3 3 3 3 2 2 3 3 4 3 3 3 3 3 3 3 3 2 3 3 3 71 2.84 3 3 3 3 12 3
96 3 2 2 2 3 3 3 3 2 2 3 3 2 2 2 3 2 4 2 3 3 3 2 3 3 65 2.6 3 3 3 3 12 3
97 2 2 2 2 2 2 3 2 1 1 2 2 2 2 2 1 1 1 3 2 1 1 3 2 2 46 1.84 2 2 2 2 8 2
98 2 2 2 2 3 3 2 2 1 1 2 2 2 2 2 2 2 2 3 2 3 3 2 3 2 54 2.16 2 3 3 2 10 2.5
99 2 2 2 2 2 2 3 3 2 2 2 2 2 2 2 2 2 2 3 3 3 2 3 3 3 58 2.32 3 3 3 3 12 3
100 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 75 3 3 3 3 3 12 3
101 2 2 2 2 3 3 3 3 2 2 2 2 2 3 3 3 2 2 3 3 3 3 3 3 3 64 2.56 3 2 3 2 10 2.5
102 1 2 2 2 3 3 3 3 2 1 2 2 3 2 1 2 1 2 3 3 3 2 3 2 2 55 2.2 2 3 2 3 10 2.5
103 2 2 1 1 2 3 3 2 1 1 3 3 3 2 2 1 1 3 3 3 3 3 3 2 3 56 2.24 3 3 3 3 12 3
104 3 3 2 2 3 3 4 3 3 3 3 3 3 3 3 2 2 3 3 3 3 3 4 2 2 71 2.84 3 1 2 2 8 2
105 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 75 3 3 1 1 1 6 1.5
106 3 2 2 3 3 4 4 3 2 1 3 3 3 3 3 3 2 2 3 2 2 2 3 2 3 66 2.64 3 3 3 2 11 2.75
107 3 3 2 1 3 4 4 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 1 2 71 2.84 4 3 3 3 13 3.25
108 2 3 3 3 2 4 3 3 1 1 2 3 4 3 3 2 2 1 3 3 2 1 3 2 2 61 2.44 1 2 3 2 8 2
133
Loyalitas
Responden
Z
Y
26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54
109 2 2 2 2 3 3 3 3 2 2 3 2 2 2 2 3 2 2 3 3 3 3 3 3 3 63 2.52 2 2 2 2 8 2
110 3 2 1 1 1 3 3 2 2 2 3 4 3 2 1 3 2 1 3 3 4 1 2 1 3 56 2.24 2 2 3 2 9 2.25
111 3 3 2 2 3 3 3 3 1 1 2 2 3 3 2 2 1 1 3 3 2 2 3 3 2 58 2.32 2 1 2 3 8 2
112 2 2 2 2 3 3 3 3 2 2 3 3 3 3 3 2 2 3 3 3 2 2 3 2 3 64 2.56 3 1 2 1 7 1.75
113 2 2 2 2 3 3 3 3 2 2 3 3 3 3 3 3 3 3 3 3 3 2 3 3 3 68 2.72 3 2 1 2 8 2
114 2 2 2 2 3 3 3 3 2 2 3 3 3 3 3 2 2 3 3 3 3 3 3 3 3 67 2.68 2 2 3 1 8 2
115 3 3 3 3 3 3 4 3 2 2 3 3 3 2 2 3 2 3 4 3 4 2 3 2 2 70 2.8 3 3 2 2 10 2.5
116 2 2 3 2 3 4 4 4 2 2 3 3 3 3 2 3 1 2 2 3 3 3 3 2 3 67 2.68 3 2 2 2 9 2.25
117 3 2 3 3 3 3 3 2 2 2 3 3 3 3 3 3 1 3 4 3 3 2 3 2 2 67 2.68 3 3 3 3 12 3
118 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 75 3 3 3 3 3 12 3
119 4 4 4 4 4 4 4 4 3 3 4 4 4 4 4 4 4 4 4 4 4 3 4 3 4 96 3.84 4 4 4 4 16 4
120 4 4 4 4 3 4 4 3 2 2 3 3 3 3 4 4 2 3 3 3 4 4 3 3 2 81 3.24 4 3 2 1 10 2.5
121 2 2 2 2 2 3 3 3 2 2 3 2 2 2 2 2 2 2 3 3 3 1 3 1 1 55 2.2 3 3 2 3 11 2.75
122 3 3 3 3 3 3 3 3 2 2 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 73 2.92 3 3 3 3 12 3
123 2 2 2 1 2 2 2 2 1 1 2 2 2 2 2 2 1 2 2 2 2 2 2 2 2 46 1.84 2 2 2 2 8 2
124 2 2 2 2 2 3 3 3 2 1 2 2 3 3 3 3 3 3 4 3 3 3 3 3 3 66 2.64 2 2 1 2 7 1.75
125 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 50 2 2 2 2 2 8 2
126 2 2 3 3 3 3 3 2 1 1 2 3 3 3 3 2 1 3 4 3 3 2 3 1 2 61 2.44 3 2 3 2 10 2.5
127 1 2 1 1 2 2 2 2 1 1 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 45 1.8 2 3 2 2 9 2.25
128 3 3 3 2 2 4 3 2 1 2 4 3 3 3 3 2 1 2 4 3 3 2 3 1 2 64 2.56 3 3 2 2 10 2.5
129 4 4 3 3 3 4 3 3 2 2 3 3 4 3 3 3 3 3 3 3 3 3 3 3 3 77 3.08 3 3 3 3 12 3
130 1 1 1 1 3 3 3 2 2 2 3 3 3 3 3 3 2 3 4 4 3 2 3 2 2 62 2.48 3 3 3 3 12 3
131 3 2 3 3 3 3 4 3 3 3 1 3 3 3 3 3 2 3 3 3 3 3 3 2 3 71 2.84 3 3 3 2 11 2.75
132 3 2 3 2 3 4 4 3 1 1 2 2 2 2 2 3 1 3 3 3 4 2 3 2 1 61 2.44 3 3 3 3 12 3
133 3 3 4 3 2 4 3 1 2 2 2 2 3 3 3 4 2 3 4 3 4 2 4 4 2 72 2.88 3 2 1 2 8 2
134 3 2 3 3 3 3 3 2 2 2 3 3 3 2 2 2 2 2 4 3 4 3 3 2 2 66 2.64 4 2 3 3 12 3
135 2 2 2 2 2 3 3 2 2 2 2 2 2 2 2 2 2 2 3 3 3 2 3 2 3 57 2.28 3 2 2 2 9 2.25
136 3 3 3 3 2 3 4 3 2 2 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 73 2.92 3 3 3 3 12 3
137 4 2 1 1 3 4 3 2 1 1 3 3 3 2 2 1 1 1 4 3 3 2 3 1 1 55 2.2 3 1 2 1 7 1.75
138 2 1 1 1 3 3 3 2 1 1 2 3 3 1 1 1 1 2 3 3 4 2 4 2 3 53 2.12 2 2 2 2 8 2
139 2 2 1 1 2 2 3 2 2 2 2 2 2 2 2 2 2 2 2 3 3 2 3 2 2 52 2.08 3 2 2 2 9 2.25
134
Loyalitas
Responden
Z
Y
26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54
140 2 2 2 2 3 3 3 2 2 2 3 3 4 3 3 2 2 2 3 3 3 2 3 2 2 63 2.52 3 1 2 2 8 2
141 1 1 1 1 3 3 3 2 1 1 2 2 3 3 3 2 2 3 3 3 3 1 3 1 3 54 2.16 2 2 2 2 8 2
142 2 2 3 3 2 2 3 3 2 1 3 3 3 3 3 2 2 3 4 3 3 2 3 2 3 65 2.6 3 2 3 2 10 2.5
143 1 1 1 1 2 3 3 2 2 2 2 2 1 1 1 1 1 1 3 1 3 2 3 1 2 43 1.72 3 3 2 2 10 2.5
144 3 2 2 2 3 3 2 2 2 2 3 3 3 3 3 3 2 3 3 3 3 3 3 1 2 64 2.56 3 2 3 2 10 2.5
145 2 2 2 2 3 3 3 3 2 3 3 3 3 3 3 3 3 3 3 4 4 3 3 3 4 73 2.92 4 4 4 4 16 4
146 3 3 2 3 3 3 3 3 2 2 3 3 3 3 3 3 3 3 3 3 3 2 3 4 3 72 2.88 3 2 3 2 10 2.5
147 2 3 1 2 1 4 4 3 1 1 3 2 4 3 2 3 1 2 4 3 4 4 1 2 2 62 2.48 3 1 2 1 7 1.75
148 2 2 2 2 3 3 4 3 2 2 3 3 3 3 3 3 2 3 4 4 4 2 3 2 3 70 2.8 3 3 2 2 10 2.5
149 3 2 3 2 2 3 3 2 3 2 3 2 3 3 2 3 2 3 3 3 3 2 3 2 3 65 2.6 3 2 2 1 8 2
150 2 3 3 2 2 3 3 3 2 2 3 3 3 3 3 3 2 3 3 3 3 2 3 2 2 66 2.64 3 2 3 2 10 2.5
135
Lampiran 9 : Hasil Uji Validitas 150 Responden

Correlations
P1 P2 P3 P4 P5 P6 P7 P8 P9 P10 P11 P12 P13 P14 P15 P16 P17 P18 P19 P20 P21 P22 P23 P24
P1 Pearson Correlation 1 .644** .600** .471** .183* .284** .479** .247** .245** .259** .474** .517** .426** .264** .316** .322** .355** .316** .225** .277** .143 .015 .230** .175*
Sig. (2-tailed) .000 .000 .000 .025 .000 .000 .002 .003 .001 .000 .000 .000 .001 .000 .000 .000 .000 .006 .001 .081 .860 .005 .032
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P2 Pearson Correlation .644** 1 .512** .572** .082 .279** .476** .360** .258** .250** .332** .388** .326** .343** .372** .404** .326** .274** .188* .113 .109 .062 .252** .265**
Sig. (2-tailed) .000 .000 .000 .320 .001 .000 .000 .001 .002 .000 .000 .000 .000 .000 .000 .000 .001 .021 .170 .184 .451 .002 .001
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P3 Pearson Correlation .600** .512** 1 .773** .271** .201* .362** .221** .323** .376** .342** .338** .291** .262** .313** .318** .426** .350** .211** .339** .175* .186* .244** .249**
Sig. (2-tailed) .000 .000 .000 .001 .013 .000 .006 .000 .000 .000 .000 .000 .001 .000 .000 .000 .000 .010 .000 .032 .023 .003 .002
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P4 Pearson Correlation .471** .572** .773** 1 .268** .190* .277** .287** .365** .377** .341** .348** .213** .309** .321** .252** .452** .309** .200* .145 .092 .252** .214** .276**
Sig. (2-tailed) .000 .000 .000 .001 .020 .001 .000 .000 .000 .000 .000 .009 .000 .000 .002 .000 .000 .014 .077 .263 .002 .008 .001
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P5 Pearson Correlation .183* .082 .271** .268** 1 .445** .255** .317** .398** .457** .335** .315** .266** .314** .360** .198* .355** .244** .187* .395** .188* .405** .222** .145
Sig. (2-tailed) .025 .320 .001 .001 .000 .002 .000 .000 .000 .000 .000 .001 .000 .000 .015 .000 .003 .022 .000 .021 .000 .006 .077
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P6 Pearson Correlation .284** .279** .201* .190* .445** 1 .520** .305** .229** .297** .380** .373** .381** .260** .324** .333** .278** .287** .362** .430** .320** .263** .286** .063
Sig. (2-tailed) .000 .001 .013 .020 .000 .000 .000 .005 .000 .000 .000 .000 .001 .000 .000 .001 .000 .000 .000 .000 .001 .000 .441
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P7 Pearson Correlation .479** .476** .362** .277** .255** .520** 1 .438** .164* .183* .403** .403** .511** .275** .349** .332** .320** .309** .379** .432** .323** .004 .501** .074
Sig. (2-tailed) .000 .000 .000 .001 .002 .000 .000 .045 .025 .000 .000 .000 .001 .000 .000 .000 .000 .000 .000 .000 .958 .000 .367
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P8 Pearson Correlation .247** .360** .221** .287** .317** .305** .438** 1 .358** .351** .197* .225** .134 .418** .454** .238** .460** .350** .173* .179* .157 .149 .281** .226**
Sig. (2-tailed) .002 .000 .006 .000 .000 .000 .000 .000 .000 .016 .006 .103 .000 .000 .003 .000 .000 .034 .029 .055 .068 .000 .005
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P9 Pearson Correlation .245** .258** .323** .365** .398** .229** .164* .358** 1 .871** .314** .251** .182* .291** .317** .229** .465** .307** .034 .226** .127 .417** .235** .303**
Sig. (2-tailed) .003 .001 .000 .000 .000 .005 .045 .000 .000 .000 .002 .026 .000 .000 .005 .000 .000 .681 .005 .123 .000 .004 .000
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P10 Pearson Correlation .259** .250** .376** .377** .457** .297** .183* .351** .871** 1 .310** .248** .194* .283** .323** .239** .442** .273** .034 .273** .178* .421** .253** .294**
Sig. (2-tailed) .001 .002 .000 .000 .000 .000 .025 .000 .000 .000 .002 .017 .000 .000 .003 .000 .001 .680 .001 .029 .000 .002 .000
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
* Correlation is significant at the 0.05 level (2-tailed)
** Correlation is significant at the 0.01 level (2-tailed)
136
Correlations
Kualitas
P25 P26 P27 P28 P29 P30 P31 P32 P33 P34 P35 P36 P37 P38 P39 P40 P41 P42 P43 P44 P45 P46 P47
Pelayanan
P1 Pearson Correlation .204* .618** .488** .497** .402** .379** .157 .225** .177* .207* .152 .182* .313** .342** .329** .248** .187* .289** .250** .262** .171* .257** .100 -.025
Sig. (2-tailed) .012 .000 .000 .000 .000 .000 .056 .006 .030 .011 .062 .026 .000 .000 .000 .002 .022 .000 .002 .001 .036 .002 .222 .760
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P2 Pearson Correlation .314** .602** .381** .490** .410** .355** .080 .218** .186* .228** .113 .131 .260** .281** .274** .195* .129 .382** .167* .175* .068 .120 .175* .051
Sig. (2-tailed) .000 .000 .000 .000 .000 .000 .329 .008 .023 .005 .170 .111 .001 .001 .001 .017 .116 .000 .042 .032 .412 .143 .032 .533
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P3 Pearson Correlation .243** .643** .290** .349** .235** .212** .090 .072 .086 .214** .135 .155 .354** .216** .268** .243** .084 .206* .182* .180* .135 .191* .085 .025
Sig. (2-tailed) .003 .000 .000 .000 .004 .009 .275 .381 .296 .009 .098 .058 .000 .008 .001 .003 .305 .011 .026 .027 .099 .019 .299 .763
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P4 Pearson Correlation .238** .620** .250** .259** .216** .194* .073 .060 .076 .181* .148 .154 .325** .173* .175* .081 -.008 .166* .126 .114 .045 .103 .085 .029
Sig. (2-tailed) .003 .000 .002 .001 .008 .018 .375 .463 .356 .026 .070 .059 .000 .035 .032 .324 .919 .043 .125 .164 .584 .211 .299 .728
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P5 Pearson Correlation .318** .548** .282** .199* .166* .227** .299** .152 .214** .284** .291** .256** .278** .257** .256** .278** .255** .153 .267** .287** .096 .222** .241** .264**
Sig. (2-tailed) .000 .000 .000 .015 .042 .005 .000 .064 .009 .000 .000 .002 .001 .002 .002 .001 .002 .062 .001 .000 .243 .006 .003 .001
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P6 Pearson Correlation .349** .573** .307** .292** .348** .328** .134 .257** .276** .293** .151 .144 .318** .353** .394** .336** .269** .356** .163* .253** .236** .368** .395** .237**
Sig. (2-tailed) .000 .000 .000 .000 .000 .000 .102 .001 .001 .000 .064 .080 .000 .000 .000 .000 .001 .000 .046 .002 .004 .000 .000 .004
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P7 Pearson Correlation .266** .608** .355** .387** .338** .395** .076 .393** .347** .205* .185* .196* .346** .380** .482** .336** .263** .351** .186* .240** .293** .287** .197* -.014
Sig. (2-tailed) .001 .000 .000 .000 .000 .000 .356 .000 .000 .012 .023 .016 .000 .000 .000 .000 .001 .000 .023 .003 .000 .000 .016 .869
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P8 Pearson Correlation .284** .529** .219** .321** .267** .264** .090 .131 .011 .181* .225** .214** .097 .091 .131 .130 .231** .362** .191* .209* -.043 .043 .086 .097
Sig. (2-tailed) .000 .000 .007 .000 .001 .001 .275 .110 .890 .027 .006 .009 .236 .268 .109 .113 .004 .000 .019 .010 .603 .598 .296 .238
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P9 Pearson Correlation .369** .591** .181* .127 .282** .303** .199* -.115 .090 .076 .288** .367** .154 .197* .089 .200* .205* .208* .144 .281** .060 .143 .181* .254**
Sig. (2-tailed) .000 .000 .027 .122 .000 .000 .015 .161 .271 .358 .000 .000 .061 .016 .277 .014 .012 .010 .080 .001 .466 .080 .027 .002
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P10 Pearson Correlation .362** .609** .208* .194* .284** .270** .193* -.044 .079 .115 .300** .378** .191* .178* .144 .179* .199* .278** .181* .247** .064 .174* .215** .268**
Sig. (2-tailed) .000 .000 .011 .018 .000 .001 .018 .593 .336 .162 .000 .000 .019 .029 .080 .029 .015 .001 .027 .002 .438 .034 .008 .001
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
137
Correlations
Kepuasan Loyalitas
P48 P49 P50 P51 P52 P53 P54 Total
Konsumen Konsumen
P1 Pearson Correlation .227** -.046 .106 .396** .244** .162* .287** .270** .299** .560**
Sig. (2-tailed) .005 .573 .195 .000 .003 .048 .000 .001 .000 .000
N 150 150 150 150 150 150 150 150 150 150
P2 Pearson Correlation .199* .011 .154 .357** .236** .260** .269** .286** .328** .536**
Sig. (2-tailed) .015 .892 .060 .000 .004 .001 .001 .000 .000 .000
N 150 150 150 150 150 150 150 150 150 150
P3 Pearson Correlation .012 .040 .131 .283** .182* .172* .221** .183* .236** .508**
Sig. (2-tailed) .885 .626 .109 .000 .026 .036 .007 .025 .004 .000
N 150 150 150 150 150 150 150 150 150 150
P4 Pearson Correlation .097 .033 .088 .220** .124 .252** .132 .165* .212** .462**
Sig. (2-tailed) .236 .692 .285 .007 .130 .002 .108 .044 .009 .000
N 150 150 150 150 150 150 150 150 150 150
P5 Pearson Correlation .079 -.020 .075 .360** .411** .247** .302** .229** .366** .515**
Sig. (2-tailed) .335 .806 .364 .000 .000 .002 .000 .005 .000 .000
N 150 150 150 150 150 150 150 150 150 150
P6 Pearson Correlation .123 -.117 .022 .418** .328** .188* .265** .169* .292** .547**
Sig. (2-tailed) .135 .156 .793 .000 .000 .021 .001 .039 .000 .000
N 150 150 150 150 150 150 150 150 150 150
P7 Pearson Correlation .295** -.115 .130 .433** .263** .091 .202* .171* .222** .564**
Sig. (2-tailed) .000 .162 .112 .000 .001 .269 .013 .036 .006 .000
N 150 150 150 150 150 150 150 150 150 150
P8 Pearson Correlation .171* .000 .116 .264** .152 .267** .196* .264** .277** .445**
Sig. (2-tailed) .036 .995 .158 .001 .063 .001 .016 .001 .001 .000
N 150 150 150 150 150 150 150 150 150 150
P9 Pearson Correlation .159 .172* .168* .306** .260** .118 .166* .191* .226** .491**
Sig. (2-tailed) .053 .035 .040 .000 .001 .152 .042 .019 .005 .000
N 150 150 150 150 150 150 150 150 150 150
P10 Pearson Correlation .085 .205* .161* .329** .221** .109 .125 .148 .185* .507**
Sig. (2-tailed) .300 .012 .049 .000 .007 .184 .127 .070 .023 .000
N 150 150 150 150 150 150 150 150 150 150
138
Correlations
P11 Pearson Correlation .474** .332** .342** .341** .335** .380** .403** .197* .314** .310** 1 .674** .596** .275** .317** .347** .291** .267** .264** .292** .294** .131 .323** .104
Sig. (2-tailed) .000 .000 .000 .000 .000 .000 .000 .016 .000 .000 .000 .000 .001 .000 .000 .000 .001 .001 .000 .000 .110 .000 .204
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P12 Pearson Correlation .517** .388** .338** .348** .315** .373** .403** .225** .251** .248** .674** 1 .702** .381** .427** .381** .388** .337** .308** .322** .274** .213** .274** .076
Sig. (2-tailed) .000 .000 .000 .000 .000 .000 .000 .006 .002 .002 .000 .000 .000 .000 .000 .000 .000 .000 .000 .001 .009 .001 .353
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P13 Pearson Correlation .426** .326** .291** .213** .266** .381** .511** .134 .182* .194* .596** .702** 1 .283** .407** .278** .297** .289** .415** .423** .332** .060 .377** -.022
Sig. (2-tailed) .000 .000 .000 .009 .001 .000 .000 .103 .026 .017 .000 .000 .000 .000 .001 .000 .000 .000 .000 .000 .463 .000 .785
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P14 Pearson Correlation .264** .343** .262** .309** .314** .260** .275** .418** .291** .283** .275** .381** .283** 1 .906** .433** .485** .452** .247** .194* .090 .145 .182* .139
Sig. (2-tailed) .001 .000 .001 .000 .000 .001 .001 .000 .000 .000 .001 .000 .000 .000 .000 .000 .000 .002 .017 .275 .076 .026 .089
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P15 Pearson Correlation .316** .372** .313** .321** .360** .324** .349** .454** .317** .323** .317** .427** .407** .906** 1 .449** .472** .487** .302** .266** .161* .165* .212** .129
Sig. (2-tailed) .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .001 .048 .043 .009 .115
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P16 Pearson Correlation .322** .404** .318** .252** .198* .333** .332** .238** .229** .239** .347** .381** .278** .433** .449** 1 .417** .463** .253** .282** .319** .279** .232** .282**
Sig. (2-tailed) .000 .000 .000 .002 .015 .000 .000 .003 .005 .003 .000 .000 .001 .000 .000 .000 .000 .002 .000 .000 .001 .004 .000
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P17 Pearson Correlation .355** .326** .426** .452** .355** .278** .320** .460** .465** .442** .291** .388** .297** .485** .472** .417** 1 .627** .169* .388** .191* .331** .277** .301**
Sig. (2-tailed) .000 .000 .000 .000 .000 .001 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .039 .000 .019 .000 .001 .000
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P18 Pearson Correlation .316** .274** .350** .309** .244** .287** .309** .350** .307** .273** .267** .337** .289** .452** .487** .463** .627** 1 .403** .387** .264** .325** .289** .265**
Sig. (2-tailed) .000 .001 .000 .000 .003 .000 .000 .000 .000 .001 .001 .000 .000 .000 .000 .000 .000 .000 .000 .001 .000 .000 .001
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P19 Pearson Correlation .225** .188* .211** .200* .187* .362** .379** .173* .034 .034 .264** .308** .415** .247** .302** .253** .169* .403** 1 .366** .236** .076 .364** .114
Sig. (2-tailed) .006 .021 .010 .014 .022 .000 .000 .034 .681 .680 .001 .000 .000 .002 .000 .002 .039 .000 .000 .004 .357 .000 .166
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P20 Pearson Correlation .277** .113 .339** .145 .395** .430** .432** .179* .226** .273** .292** .322** .423** .194* .266** .282** .388** .387** .366** 1 .519** .210** .470** .145
Sig. (2-tailed) .001 .170 .000 .077 .000 .000 .000 .029 .005 .001 .000 .000 .000 .017 .001 .000 .000 .000 .000 .000 .010 .000 .076
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P21 Pearson Correlation .143 .109 .175* .092 .188* .320** .323** .157 .127 .178* .294** .274** .332** .090 .161* .319** .191* .264** .236** .519** 1 .243** .547** .230**
Sig. (2-tailed) .081 .184 .032 .263 .021 .000 .000 .055 .123 .029 .000 .001 .000 .275 .048 .000 .019 .001 .004 .000 .003 .000 .005
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
139
Correlations
Kualitas
Pelayanan
P11 Pearson Correlation .196* .616** .343** .216** .261** .259** .192* .207* .257** .045 .125 .127 .321** .313** .260** .211** .189* .208* .128 .358** .307** .359** .249** .114
Sig. (2-tailed) .016 .000 .000 .008 .001 .001 .019 .011 .001 .584 .127 .122 .000 .000 .001 .010 .021 .011 .117 .000 .000 .000 .002 .166
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P12 Pearson Correlation .106 .648** .339** .319** .260** .330** .287** .346** .334** .264** .110 .185* .418** .425** .379** .241** .231** .316** .251** .399** .245** .388** .309** .160
Sig. (2-tailed) .199 .000 .000 .000 .001 .000 .000 .000 .000 .001 .180 .023 .000 .000 .000 .003 .005 .000 .002 .000 .003 .000 .000 .051
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P13 Pearson Correlation .124 .583** .390** .300** .206* .265** .239** .462** .383** .220** .106 .156 .432** .528** .551** .359** .290** .294** .137 .374** .349** .434** .368** .146
Sig. (2-tailed) .132 .000 .000 .000 .012 .001 .003 .000 .000 .007 .197 .057 .000 .000 .000 .000 .000 .000 .095 .000 .000 .000 .000 .074
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P14 Pearson Correlation .183* .572** .266** .335** .317** .311** .176* .156 .157 .215** .158 .192* .247** .192* .231** .268** .353** .382** .204* .258** -.025 .033 .093 .077
Sig. (2-tailed) .025 .000 .001 .000 .000 .000 .032 .057 .056 .008 .053 .019 .002 .018 .004 .001 .000 .000 .012 .001 .762 .685 .257 .350
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P15 Pearson Correlation .273** .641** .292** .365** .345** .354** .200* .217** .220** .263** .201* .235** .275** .257** .296** .278** .349** .430** .229** .268** .013 .097 .144 .080
Sig. (2-tailed) .001 .000 .000 .000 .000 .000 .014 .008 .007 .001 .014 .004 .001 .002 .000 .001 .000 .000 .005 .001 .879 .236 .078 .332
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P16 Pearson Correlation .392** .596** .379** .403** .419** .378** .287** .252** .193* .242** .127 .186* .213** .223** .079 .252** .204* .453** .149 .216** .096 .085 .273** .129
Sig. (2-tailed) .000 .000 .000 .000 .000 .000 .000 .002 .018 .003 .121 .023 .009 .006 .334 .002 .012 .000 .069 .008 .242 .304 .001 .116
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P17 Pearson Correlation .336** .687** .306** .372** .324** .399** .321** .060 .075 .307** .284** .269** .305** .329** .281** .310** .324** .321** .347** .365** .120 .182* .109 .237**
Sig. (2-tailed) .000 .000 .000 .000 .000 .000 .000 .462 .362 .000 .000 .001 .000 .000 .000 .000 .000 .000 .000 .000 .143 .026 .183 .003
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P18 Pearson Correlation .257** .629** .287** .398** .414** .463** .300** .111 .161* .285** .194* .208* .227** .194* .196* .336** .357** .321** .188* .330** .181* .234** .100 .179*
Sig. (2-tailed) .002 .000 .000 .000 .000 .000 .000 .177 .049 .000 .017 .011 .005 .017 .016 .000 .000 .000 .021 .000 .026 .004 .224 .028
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P19 Pearson Correlation .256** .460** .294** .335** .323** .356** .075 .325** .223** .253** .255** .185* .338** .207* .312** .339** .314** .418** .223** .349** .282** .246** .186* .091
Sig. (2-tailed) .002 .000 .000 .000 .000 .000 .365 .000 .006 .002 .002 .023 .000 .011 .000 .000 .000 .000 .006 .000 .000 .002 .023 .270
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P20 Pearson Correlation .389** .569** .358** .378** .297** .329** .252** .179* .286** .289** .237** .215** .353** .417** .388** .384** .379** .192* .264** .349** .412** .501** .346** .227**
Sig. (2-tailed) .000 .000 .000 .000 .000 .000 .002 .029 .000 .000 .004 .008 .000 .000 .000 .000 .000 .019 .001 .000 .000 .000 .000 .005
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P21 Pearson Correlation .192* .449** .300** .213** .206* .307** .283** .371** .324** .197* .097 .106 .191* .322** .228** .236** .245** .211** .125 .201* .352** .258** .361** .246**
Sig. (2-tailed) .018 .000 .000 .009 .011 .000 .000 .000 .000 .016 .240 .195 .019 .000 .005 .004 .003 .009 .128 .014 .000 .001 .000 .002
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
140
Correlations
Kepuasan Loyalitas
P48 P49 P50 P51 P52 P53 P54 Total
Konsumen Konsumen
P11 Pearson Correlation .195* .018 .064 .357** .431** .283** .251** .243** .372** .550**
Sig. (2-tailed) .017 .829 .438 .000 .000 .000 .002 .003 .000 .000
N 150 150 150 150 150 150 150 150 150 150
P12 Pearson Correlation .249** .010 .126 .463** .330** .174* .281** .235** .314** .612**
Sig. (2-tailed) .002 .904 .126 .000 .000 .033 .000 .004 .000 .000
N 150 150 150 150 150 150 150 150 150 150
P13 Pearson Correlation .262** -.042 .035 .479** .385** .083 .260** .155 .267** .580**
Sig. (2-tailed) .001 .611 .672 .000 .000 .311 .001 .058 .001 .000
N 150 150 150 150 150 150 150 150 150 150
P14 Pearson Correlation .160 -.059 .186* .331** .195* .173* .141 .082 .183* .489**
Sig. (2-tailed) .051 .476 .022 .000 .017 .034 .085 .319 .025 .000
N 150 150 150 150 150 150 150 150 150 150
P15 Pearson Correlation .166* -.047 .194* .387** .235** .194* .206* .114 .231** .559**
Sig. (2-tailed) .043 .569 .018 .000 .004 .017 .012 .166 .004 .000
N 150 150 150 150 150 150 150 150 150 150
P16 Pearson Correlation .027 -.020 .110 .369** .112 .264** .280** .243** .284** .533**
Sig. (2-tailed) .741 .809 .180 .000 .172 .001 .001 .003 .000 .000
N 150 150 150 150 150 150 150 150 150 150
P17 Pearson Correlation .201* .061 .195* .436** .222** .223** .173* .230** .264** .612**
Sig. (2-tailed) .013 .455 .017 .000 .006 .006 .034 .005 .001 .000
N 150 150 150 150 150 150 150 150 150 150
P18 Pearson Correlation .077 -.029 .077 .393** .179* .208* .169* .126 .213** .554**
Sig. (2-tailed) .351 .723 .352 .000 .028 .011 .039 .124 .009 .000
N 150 150 150 150 150 150 150 150 150 150
P19 Pearson Correlation .084 -.021 .055 .406** .170* .033 .051 .039 .088 .456**
Sig. (2-tailed) .307 .798 .507 .000 .038 .692 .532 .638 .287 .000
N 150 150 150 150 150 150 150 150 150 150
P20 Pearson Correlation .234** .042 .107 .496** .282** .086 .171* .092 .191* .571**
Sig. (2-tailed) .004 .610 .194 .000 .000 .293 .036 .265 .019 .000
N 150 150 150 150 150 150 150 150 150 150
P21 Pearson Correlation .062 .008 .028 .370** .243** .163* .182* .046 .194* .446**
Sig. (2-tailed) .451 .922 .734 .000 .003 .046 .026 .578 .017 .000
N 150 150 150 150 150 150 150 150 150 150
141
Correlations
P22 Pearson Correlation .015 .062 .186* .252** .405** .263** .004 .149 .417** .421** .131 .213** .060 .145 .165* .279** .331** .325** .076 .210** .243** 1 .321**.385**
Sig. (2-tailed) .860 .451 .023 .002 .000 .001 .958 .068 .000 .000 .110 .009 .463 .076 .043 .001 .000 .000 .357 .010 .003 .000 .000
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P23 Pearson Correlation .230** .252** .244** .214** .222** .286** .501** .281** .235** .253** .323** .274** .377** .182* .212** .232** .277** .289** .364** .470** .547** .321** 1 .288**
Sig. (2-tailed) .005 .002 .003 .008 .006 .000 .000 .000 .004 .002 .000 .001 .000 .026 .009 .004 .001 .000 .000 .000 .000 .000 .000
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P24 Pearson Correlation .175* .265** .249** .276** .145 .063 .074 .226** .303** .294** .104 .076 -.022 .139 .129 .282** .301** .265** .114 .145 .230** .385** .288** 1
Sig. (2-tailed) .032 .001 .002 .001 .077 .441 .367 .005 .000 .000 .204 .353 .785 .089 .115 .000 .000 .001 .166 .076 .005 .000 .000
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P25 Pearson Correlation .204* .314** .243** .238** .318** .349** .266** .284** .369** .362** .196* .106 .124 .183* .273** .392** .336** .257** .256** .389** .192* .389** .327**.476**
Sig. (2-tailed) .012 .000 .003 .003 .000 .000 .001 .000 .000 .000 .016 .199 .132 .025 .001 .000 .000 .002 .002 .000 .018 .000 .000 .000
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
Kualitas Pearson Correlation .618** .602** .643** .620** .548** .573** .608** .529** .591** .609** .616** .648** .583** .572** .641** .596** .687** .629** .460** .569** .449** .458** .550**.426**
Pelayanan Sig. (2-tailed) .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P26 Pearson Correlation .488** .381** .290** .250** .282** .307** .355** .219** .181* .208* .343** .339** .390** .266** .292** .379** .306** .287** .294** .358** .300** .128 .285** .155
Sig. (2-tailed) .000 .000 .000 .002 .000 .000 .000 .007 .027 .011 .000 .000 .000 .001 .000 .000 .000 .000 .000 .000 .000 .117 .000 .058
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P27 Pearson Correlation .497** .490** .349** .259** .199* .292** .387** .321** .127 .194* .216** .319** .300** .335** .365** .403** .372** .398** .335** .378** .213** .165* .336**.211**
Sig. (2-tailed) .000 .000 .000 .001 .015 .000 .000 .000 .122 .018 .008 .000 .000 .000 .000 .000 .000 .000 .000 .000 .009 .043 .000 .009
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P28 Pearson Correlation .402** .410** .235** .216** .166* .348** .338** .267** .282** .284** .261** .260** .206* .317** .345** .419** .324** .414** .323** .297** .206* .182* .234**.263**
Sig. (2-tailed) .000 .000 .004 .008 .042 .000 .000 .001 .000 .000 .001 .001 .012 .000 .000 .000 .000 .000 .000 .000 .011 .026 .004 .001
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P29 Pearson Correlation .379** .355** .212** .194* .227** .328** .395** .264** .303** .270** .259** .330** .265** .311** .354** .378** .399** .463** .356** .329** .307** .234** .377**.294**
Sig. (2-tailed) .000 .000 .009 .018 .005 .000 .000 .001 .000 .001 .001 .000 .001 .000 .000 .000 .000 .000 .000 .000 .000 .004 .000 .000
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P30 Pearson Correlation .157 .080 .090 .073 .299** .134 .076 .090 .199* .193* .192* .287** .239** .176* .200* .287** .321** .300** .075 .252** .283** .266** .136 .156
Sig. (2-tailed) .056 .329 .275 .375 .000 .102 .356 .275 .015 .018 .019 .000 .003 .032 .014 .000 .000 .000 .365 .002 .000 .001 .097 .056
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P31 Pearson Correlation .225** .218** .072 .060 .152 .257** .393** .131 -.115 -.044 .207* .346** .462** .156 .217** .252** .060 .111 .325** .179* .371** .023 .344** -.089
Sig. (2-tailed) .006 .008 .381 .463 .064 .001 .000 .110 .161 .593 .011 .000 .000 .057 .008 .002 .462 .177 .000 .029 .000 .778 .000 .280
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
142
Correlations
Kualitas
P25 P26 P27 P28 P29 P30 P31 P32 P33 P34 P35 P36 P37 P38 P39 P40 P41 P42 P43 P44 P45 P46
Pelayanan
P22 Pearson Correlation .389** .458** .128 .165* .182* .234** .266** .023 .270** .430** .267** .317** .192* .178* -.028 .194* .142 .234** .154 .202* -.023 .133 .234**
Sig. (2-tailed) .000 .000 .117 .043 .026 .004 .001 .778 .001 .000 .001 .000 .019 .029 .735 .017 .083 .004 .059 .013 .779 .105 .004
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P23 Pearson Correlation .327** .550**.285** .336** .234** .377** .136 .344** .475** .274** .281** .311** .334** .330** .380** .325** .323** .278** .214** .321** .409** .255** .172*
Sig. (2-tailed) .000 .000 .000 .000 .004 .000 .097 .000 .000 .001 .001 .000 .000 .000 .000 .000 .000 .001 .009 .000 .000 .002 .035
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P24 Pearson Correlation .476** .426** .155 .211** .263** .294** .156 -.089 -.008 .158 .225** .283** .046 .005 -.099 .043 .094 .279** .243** .181* -.096 .003 .185*
Sig. (2-tailed) .000 .000 .058 .009 .001 .000 .056 .280 .919 .054 .006 .000 .574 .951 .229 .603 .252 .001 .003 .027 .244 .971 .023
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P25 Pearson Correlation 1 .542**.343** .381** .479** .471** .260** .134 .175* .274** .309** .370** .279** .295** .177* .461** .389** .485** .342** .365** .127 .155 .325**
Sig. (2-tailed) .000 .000 .000 .000 .000 .001 .103 .032 .001 .000 .000 .001 .000 .030 .000 .000 .000 .000 .000 .122 .059 .000
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
Kualitas Pearson Correlation .542** 1 .514** .540** .517** .553** .334** .294** .340** .393** .343** .384** .473** .459** .418** .440** .402** .520** .349** .468** .259** .362** .358**
Pelayanan Sig. (2-tailed) .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .001 .000 .000
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P26 Pearson Correlation .343** .514** 1 .708** .587** .548** .366** .384** .274** .307** .333** .294** .376** .445** .369** .424** .369** .383** .251** .372** .161* .237** .176*
Sig. (2-tailed) .000 .000 .000 .000 .000 .000 .000 .001 .000 .000 .000 .000 .000 .000 .000 .000 .000 .002 .000 .049 .003 .031
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P27 Pearson Correlation .381** .540** .708** 1 .628** .625** .258** .387** .317** .448** .320** .311** .384** .392** .406** .470** .426** .497** .403** .414** .214** .251** .172*
Sig. (2-tailed) .000 .000 .000 .000 .000 .001 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .008 .002 .035
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P28 Pearson Correlation .479** .517** .587** .628** 1 .833** .337** .298** .260** .347** .277** .285** .230** .269** .281** .431** .413** .465** .336** .418** .129 .259** .193*
Sig. (2-tailed) .000 .000 .000 .000 .000 .000 .000 .001 .000 .001 .000 .005 .001 .001 .000 .000 .000 .000 .000 .115 .001 .018
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P29 Pearson Correlation .471** .553** .548** .625** .833** 1 .380** .332** .356** .408** .291** .263** .327** .380** .405** .493** .484** .472** .415** .479** .297** .276** .181*
Sig. (2-tailed) .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .001 .000 .000 .000 .000 .000 .000 .000 .000 .000 .001 .027
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P30 Pearson Correlation .260** .334** .366** .258** .337** .380** 1 .406** .254** .397** .323** .315** .388** .437** .312** .432** .462** .282** .228** .380** .114 .274** .214**
Sig. (2-tailed) .001 .000 .000 .001 .000 .000 .000 .002 .000 .000 .000 .000 .000 .000 .000 .000 .000 .005 .000 .164 .001 .009
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P31 Pearson Correlation .134 .294** .384** .387** .298** .332** .406** 1 .516** .418** .071 .102 .450** .397** .515** .408** .316** .423** .114 .287** .328** .260** .330**
Sig. (2-tailed) .103 .000 .000 .000 .000 .000 .000 .000 .000 .389 .212 .000 .000 .000 .000 .000 .000 .166 .000 .000 .001 .000
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
143
Correlations
Kepuasan Loyalitas
P47 P48 P49 P50 P51 P52 P53 P54 Total
Konsumen Konsumen
P22 Pearson Correlation .435** .003 .178* .187* .324** .185* .281** .233** .198* .282** .438**
Sig. (2-tailed) .000 .966 .029 .022 .000 .023 .000 .004 .015 .000 .000
N 150 150 150 150 150 150 150 150 150 150 150
P23 Pearson Correlation .197* .341** .059 .126 .475** .341** .072 .105 .083 .180* .549**
Sig. (2-tailed) .016 .000 .472 .125 .000 .000 .381 .199 .315 .027 .000
N 150 150 150 150 150 150 150 150 150 150 150
P24 Pearson Correlation .224** -.035 .267** .146 .229** .143 .227** .294** .273** .294** .375**
Sig. (2-tailed) .006 .668 .001 .075 .005 .081 .005 .000 .001 .000 .000
N 150 150 150 150 150 150 150 150 150 150 150
P25 Pearson Correlation .223** .100 .177* .217** .503** .287** .215** .261** .274** .322** .578**
Sig. (2-tailed) .006 .223 .030 .008 .000 .000 .008 .001 .001 .000 .000
N 150 150 150 150 150 150 150 150 150 150 150
Kualitas Pearson Correlation .275** .239** .062 .209* .644** .424** .320** .366** .319** .442** .903**
Pelayanan Sig. (2-tailed) .001 .003 .452 .010 .000 .000 .000 .000 .000 .000 .000
N 150 150 150 150 150 150 150 150 150 150 150
P26 Pearson Correlation .232** .209* .140 .131 .623** .378** .157 .248** .248** .316** .623**
Sig. (2-tailed) .004 .010 .088 .111 .000 .000 .056 .002 .002 .000 .000
N 150 150 150 150 150 150 150 150 150 150 150
P27 Pearson Correlation .305** .235** .264** .191* .688** .304** .186* .282** .272** .323** .670**
Sig. (2-tailed) .000 .004 .001 .019 .000 .000 .023 .000 .001 .000 .000
N 150 150 150 150 150 150 150 150 150 150 150
P28 Pearson Correlation .222** .226** .207* .220** .635** .270** .191* .185* .189* .258** .623**
Sig. (2-tailed) .006 .005 .011 .007 .000 .001 .019 .024 .021 .001 .000
N 150 150 150 150 150 150 150 150 150 150 150
P29 Pearson Correlation .256** .258** .256** .246** .707** .292** .142 .238** .191* .265** .679**
Sig. (2-tailed) .002 .001 .002 .002 .000 .000 .083 .003 .020 .001 .000
N 150 150 150 150 150 150 150 150 150 150 150
P30 Pearson Correlation .307** .314** .225** .184* .581** .397** .179* .275** .299** .353** .513**
Sig. (2-tailed) .000 .000 .006 .024 .000 .000 .029 .001 .000 .000 .000
N 150 150 150 150 150 150 150 150 150 150 150
P31 Pearson Correlation .122 .282** -.040 .021 .539** .314** .115 .125 .098 .197* .451**
Sig. (2-tailed) .137 .000 .629 .801 .000 .000 .162 .129 .234 .015 .000
N 150 150 150 150 150 150 150 150 150 150 150
144
Correlations
P32 Pearson Correlation .177* .186* .086 .076 .214** .276** .347** .011 .090 .079 .257** .334** .383** .157 .220** .193* .075 .161* .223** .286** .324** .270** .475** -.008
Sig. (2-tailed) .030 .023 .296 .356 .009 .001 .000 .890 .271 .336 .001 .000 .000 .056 .007 .018 .362 .049 .006 .000 .000 .001 .000 .919
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P33 Pearson Correlation .207* .228** .214** .181* .284** .293** .205* .181* .076 .115 .045 .264** .220** .215** .263** .242** .307** .285** .253** .289** .197* .430** .274** .158
Sig. (2-tailed) .011 .005 .009 .026 .000 .000 .012 .027 .358 .162 .584 .001 .007 .008 .001 .003 .000 .000 .002 .000 .016 .000 .001 .054
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P34 Pearson Correlation .152 .113 .135 .148 .291** .151 .185* .225** .288** .300** .125 .110 .106 .158 .201* .127 .284** .194* .255** .237** .097 .267** .281** .225**
Sig. (2-tailed) .062 .170 .098 .070 .000 .064 .023 .006 .000 .000 .127 .180 .197 .053 .014 .121 .000 .017 .002 .004 .240 .001 .001 .006
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P35 Pearson Correlation .182* .131 .155 .154 .256** .144 .196* .214** .367** .378** .127 .185* .156 .192* .235** .186* .269** .208* .185* .215** .106 .317** .311** .283**
Sig. (2-tailed) .026 .111 .058 .059 .002 .080 .016 .009 .000 .000 .122 .023 .057 .019 .004 .023 .001 .011 .023 .008 .195 .000 .000 .000
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P36 Pearson Correlation .313** .260** .354** .325** .278** .318** .346** .097 .154 .191* .321** .418** .432** .247** .275** .213** .305** .227** .338** .353** .191* .192* .334** .046
Sig. (2-tailed) .000 .001 .000 .000 .001 .000 .000 .236 .061 .019 .000 .000 .000 .002 .001 .009 .000 .005 .000 .000 .019 .019 .000 .574
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P37 Pearson Correlation .342** .281** .216** .173* .257** .353** .380** .091 .197* .178* .313** .425** .528** .192* .257** .223** .329** .194* .207* .417** .322** .178* .330** .005
Sig. (2-tailed) .000 .001 .008 .035 .002 .000 .000 .268 .016 .029 .000 .000 .000 .018 .002 .006 .000 .017 .011 .000 .000 .029 .000 .951
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P38 Pearson Correlation .329** .274** .268** .175* .256** .394** .482** .131 .089 .144 .260** .379** .551** .231** .296** .079 .281** .196* .312** .388** .228** -.028 .380** -.099
Sig. (2-tailed) .000 .001 .001 .032 .002 .000 .000 .109 .277 .080 .001 .000 .000 .004 .000 .334 .000 .016 .000 .000 .005 .735 .000 .229
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P39 Pearson Correlation .248** .195* .243** .081 .278** .336** .336** .130 .200* .179* .211** .241** .359** .268** .278** .252** .310** .336** .339** .384** .236** .194* .325** .043
Sig. (2-tailed) .002 .017 .003 .324 .001 .000 .000 .113 .014 .029 .010 .003 .000 .001 .001 .002 .000 .000 .000 .000 .004 .017 .000 .603
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P40 Pearson Correlation .187* .129 .084 -.008 .255** .269** .263** .231** .205* .199* .189* .231** .290** .353** .349** .204* .324** .357** .314** .379** .245** .142 .323** .094
Sig. (2-tailed) .022 .116 .305 .919 .002 .001 .001 .004 .012 .015 .021 .005 .000 .000 .000 .012 .000 .000 .000 .000 .003 .083 .000 .252
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P41 Pearson Correlation .289** .382** .206* .166* .153 .356** .351** .362** .208* .278** .208* .316** .294** .382** .430** .453** .321** .321** .418** .192* .211** .234** .278** .279**
Sig. (2-tailed) .000 .000 .011 .043 .062 .000 .000 .000 .010 .001 .011 .000 .000 .000 .000 .000 .000 .000 .000 .019 .009 .004 .001 .001
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P42 Pearson Correlation .250** .167* .182* .126 .267** .163* .186* .191* .144 .181* .128 .251** .137 .204* .229** .149 .347** .188* .223** .264** .125 .154 .214** .243**
Sig. (2-tailed) .002 .042 .026 .125 .001 .046 .023 .019 .080 .027 .117 .002 .095 .012 .005 .069 .000 .021 .006 .001 .128 .059 .009 .003
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
145
Correlations
Kualitas
Pelayanan
P32 Pearson Correlation .175* .340** .274** .317** .260** .356** .254** .516** 1 .495** .167* .194* .312** .361** .344** .363** .202* .234** .072 .217** .321** .340** .285** .166*
Sig. (2-tailed) .032 .000 .001 .000 .001 .000 .002 .000 .000 .041 .017 .000 .000 .000 .000 .013 .004 .379 .008 .000 .000 .000 .042
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P33 Pearson Correlation .274** .393** .307** .448** .347** .408** .397** .418** .495** 1 .354** .281** .362** .378** .351** .413** .297** .368** .266** .339** .077 .359** .182* .336**
Sig. (2-tailed) .001 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .001 .000 .348 .000 .026 .000
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P34 Pearson Correlation .309** .343** .333** .320** .277** .291** .323** .071 .167* .354** 1 .834** .354** .305** .203* .288** .319** .360** .484** .356** .046 .173* .087 .306**
Sig. (2-tailed) .000 .000 .000 .000 .001 .000 .000 .389 .041 .000 .000 .000 .000 .013 .000 .000 .000 .000 .000 .578 .035 .288 .000
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P35 Pearson Correlation .370** .384** .294** .311** .285** .263** .315** .102 .194* .281** .834** 1 .416** .371** .197* .326** .362** .387** .467** .355** .032 .223** .185* .326**
Sig. (2-tailed) .000 .000 .000 .000 .000 .001 .000 .212 .017 .000 .000 .000 .000 .016 .000 .000 .000 .000 .000 .701 .006 .024 .000
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P36 Pearson Correlation .279** .473** .376** .384** .230** .327** .388** .450** .312** .362** .354** .416** 1 .729** .600** .493** .446** .386** .279** .458** .294** .383** .310** .266**
Sig. (2-tailed) .001 .000 .000 .000 .005 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .001 .000 .000 .000 .000 .001
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P37 Pearson Correlation .295** .459** .445** .392** .269** .380** .437** .397** .361** .378** .305** .371** .729** 1 .699** .608** .549** .420** .341** .543** .342** .488** .374** .302**
Sig. (2-tailed) .000 .000 .000 .000 .001 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P38 Pearson Correlation .177* .418** .369** .406** .281** .405** .312** .515** .344** .351** .203* .197* .600** .699** 1 .613** .481** .369** .324** .450** .415** .491** .238** .182*
Sig. (2-tailed) .030 .000 .000 .000 .001 .000 .000 .000 .000 .000 .013 .016 .000 .000 .000 .000 .000 .000 .000 .000 .000 .003 .025
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P39 Pearson Correlation .461** .440** .424** .470** .431** .493** .432** .408** .363** .413** .288** .326** .493** .608** .613** 1 .776** .560** .389** .536** .352** .477** .252** .243**
Sig. (2-tailed) .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .002 .003
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P40 Pearson Correlation .389** .402** .369** .426** .413** .484** .462** .316** .202* .297** .319** .362** .446** .549** .481** .776** 1 .537** .501** .614** .337** .457** .251** .253**
Sig. (2-tailed) .000 .000 .000 .000 .000 .000 .000 .000 .013 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .002 .002
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P41 Pearson Correlation .485** .520** .383** .497** .465** .472** .282** .423** .234** .368** .360** .387** .386** .420** .369** .560** .537** 1 .531** .552** .155 .264** .383** .261**
Sig. (2-tailed) .000 .000 .000 .000 .000 .000 .000 .000 .004 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .059 .001 .000 .001
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P42 Pearson Correlation .342** .349** .251** .403** .336** .415** .228** .114 .072 .266** .484** .467** .279** .341** .324** .389** .501** .531** 1 .502** .171* .267** .161* .175*
Sig. (2-tailed) .000 .000 .002 .000 .000 .000 .005 .166 .379 .001 .000 .000 .001 .000 .000 .000 .000 .000 .000 .036 .001 .049 .032
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
146
Correlations
Kepuasan Loyalitas
P48 P49 P50 P51 P52 P53 P54 Total
Konsumen Konsumen
P32 Pearson Correlation .343** .046 .187* .503** .471** .055 .125 .043 .205* .457**
Sig. (2-tailed) .000 .579 .022 .000 .000 .502 .127 .603 .012 .000
N 150 150 150 150 150 150 150 150 150 150
P33 Pearson Correlation .243** .225** .317** .601** .291** .185* .266** .215** .295** .546**
Sig. (2-tailed) .003 .006 .000 .000 .000 .024 .001 .008 .000 .000
N 150 150 150 150 150 150 150 150 150 150
P34 Pearson Correlation .242** .327** .297** .554** .233** .095 .065 .070 .140 .476**
Sig. (2-tailed) .003 .000 .000 .000 .004 .247 .428 .397 .087 .000
N 150 150 150 150 150 150 150 150 150 150
P35 Pearson Correlation .212** .317** .369** .574** .323** .139 .148 .140 .229** .519**
Sig. (2-tailed) .009 .000 .000 .000 .000 .090 .070 .088 .005 .000
N 150 150 150 150 150 150 150 150 150 150
P36 Pearson Correlation .279** .061 .210** .651** .449** .103 .182* .144 .264** .609**
Sig. (2-tailed) .001 .459 .010 .000 .000 .209 .026 .080 .001 .000
N 150 150 150 150 150 150 150 150 150 150
P37 Pearson Correlation .352** .122 .315** .727** .504** .177* .344** .238** .385** .656**
Sig. (2-tailed) .000 .136 .000 .000 .000 .030 .000 .003 .000 .000
N 150 150 150 150 150 150 150 150 150 150
P38 Pearson Correlation .344** .103 .243** .658** .378** .050 .214** .152 .239** .580**
Sig. (2-tailed) .000 .211 .003 .000 .000 .541 .009 .063 .003 .000
N 150 150 150 150 150 150 150 150 150 150
P39 Pearson Correlation .226** .125 .278** .733** .450** .172* .328** .233** .361** .646**
Sig. (2-tailed) .005 .126 .001 .000 .000 .036 .000 .004 .000 .000
N 150 150 150 150 150 150 150 150 150 150
P40 Pearson Correlation .339** .138 .222** .708** .387** .179* .193* .096 .260** .600**
Sig. (2-tailed) .000 .091 .006 .000 .000 .028 .018 .241 .001 .000
N 150 150 150 150 150 150 150 150 150 150
P41 Pearson Correlation .038 .173* .205* .663** .287** .223** .210** .232** .295** .643**
Sig. (2-tailed) .643 .035 .012 .000 .000 .006 .010 .004 .000 .000
N 150 150 150 150 150 150 150 150 150 150
P42 Pearson Correlation .156 .380** .292** .585** .207* .191* .173* .138 .220** .506**
Sig. (2-tailed) .057 .000 .000 .000 .011 .019 .035 .092 .007 .000
N 150 150 150 150 150 150 150 150 150 150
147
Correlations
P43 Pearson Correlation .262** .175* .180* .114 .287** .253** .240** .209* .281** .247** .358** .399** .374** .258** .268** .216** .365** .330** .349** .349** .201* .202* .321** .181*
Sig. (2-tailed) .001 .032 .027 .164 .000 .002 .003 .010 .001 .002 .000 .000 .000 .001 .001 .008 .000 .000 .000 .000 .014 .013 .000 .027
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P44 Pearson Correlation .171* .068 .135 .045 .096 .236** .293** -.043 .060 .064 .307** .245** .349** -.025 .013 .096 .120 .181* .282** .412** .352** -.023 .409** -.096
Sig. (2-tailed) .036 .412 .099 .584 .243 .004 .000 .603 .466 .438 .000 .003 .000 .762 .879 .242 .143 .026 .000 .000 .000 .779 .000 .244
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P45 Pearson Correlation .257** .120 .191* .103 .222** .368** .287** .043 .143 .174* .359** .388** .434** .033 .097 .085 .182* .234** .246** .501** .258** .133 .255** .003
Sig. (2-tailed) .002 .143 .019 .211 .006 .000 .000 .598 .080 .034 .000 .000 .000 .685 .236 .304 .026 .004 .002 .000 .001 .105 .002 .971
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P46 Pearson Correlation .100 .175* .085 .085 .241** .395** .197* .086 .181* .215** .249** .309** .368** .093 .144 .273** .109 .100 .186* .346** .361** .234** .172* .185*
Sig. (2-tailed) .222 .032 .299 .299 .003 .000 .016 .296 .027 .008 .002 .000 .000 .257 .078 .001 .183 .224 .023 .000 .000 .004 .035 .023
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P47 Pearson Correlation -.025 .051 .025 .029 .264** .237** -.014 .097 .254** .268** .114 .160 .146 .077 .080 .129 .237** .179* .091 .227** .246** .435** .197* .224**
Sig. (2-tailed) .760 .533 .763 .728 .001 .004 .869 .238 .002 .001 .166 .051 .074 .350 .332 .116 .003 .028 .270 .005 .002 .000 .016 .006
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P48 Pearson Correlation .227** .199* .012 .097 .079 .123 .295** .171* .159 .085 .195* .249** .262** .160 .166* .027 .201* .077 .084 .234** .062 .003 .341** -.035
Sig. (2-tailed) .005 .015 .885 .236 .335 .135 .000 .036 .053 .300 .017 .002 .001 .051 .043 .741 .013 .351 .307 .004 .451 .966 .000 .668
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P49 Pearson Correlation -.046 .011 .040 .033 -.020 -.117 -.115 .000 .172* .205* .018 .010 -.042 -.059 -.047 -.020 .061 -.029 -.021 .042 .008 .178* .059 .267**
Sig. (2-tailed) .573 .892 .626 .692 .806 .156 .162 .995 .035 .012 .829 .904 .611 .476 .569 .809 .455 .723 .798 .610 .922 .029 .472 .001
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P50 Pearson Correlation .106 .154 .131 .088 .075 .022 .130 .116 .168* .161* .064 .126 .035 .186* .194* .110 .195* .077 .055 .107 .028 .187* .126 .146
Sig. (2-tailed) .195 .060 .109 .285 .364 .793 .112 .158 .040 .049 .438 .126 .672 .022 .018 .180 .017 .352 .507 .194 .734 .022 .125 .075
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
Kepuasan Pearson Correlation .396** .357** .283** .220** .360** .418** .433** .264** .306** .329** .357** .463** .479** .331** .387** .369** .436** .393** .406** .496** .370** .324** .475** .229**
Konsumen Sig. (2-tailed) .000 .000 .000 .007 .000 .000 .000 .001 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .005
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P51 Pearson Correlation .244** .236** .182* .124 .411** .328** .263** .152 .260** .221** .431** .330** .385** .195* .235** .112 .222** .179* .170* .282** .243** .185* .341** .143
Sig. (2-tailed) .003 .004 .026 .130 .000 .000 .001 .063 .001 .007 .000 .000 .000 .017 .004 .172 .006 .028 .038 .000 .003 .023 .000 .081
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P52 Pearson Correlation .162* .260** .172* .252** .247** .188* .091 .267** .118 .109 .283** .174* .083 .173* .194* .264** .223** .208* .033 .086 .163* .281** .072 .227**
Sig. (2-tailed) .048 .001 .036 .002 .002 .021 .269 .001 .152 .184 .000 .033 .311 .034 .017 .001 .006 .011 .692 .293 .046 .000 .381 .005
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
148
Correlations
Kualitas
Pelayanan
P43 Pearson Correlation .365** .468** .372** .414** .418** .479** .380** .287** .217** .339** .356** .355** .458** .543** .450** .536** .614** .552** .502** 1 .286** .496** .340**
Sig. (2-tailed) .000 .000 .000 .000 .000 .000 .000 .000 .008 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P44 Pearson Correlation .127 .259** .161* .214** .129 .297** .114 .328** .321** .077 .046 .032 .294** .342** .415** .352** .337** .155 .171* .286** 1 .427** .258**
Sig. (2-tailed) .122 .001 .049 .008 .115 .000 .164 .000 .000 .348 .578 .701 .000 .000 .000 .000 .000 .059 .036 .000 .000 .001
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P45 Pearson Correlation .155 .362** .237** .251** .259** .276** .274** .260** .340** .359** .173* .223** .383** .488** .491** .477** .457** .264** .267** .496** .427** 1 .439**
Sig. (2-tailed) .059 .000 .003 .002 .001 .001 .001 .001 .000 .000 .035 .006 .000 .000 .000 .000 .000 .001 .001 .000 .000 .000
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P46 Pearson Correlation .325** .358** .176* .172* .193* .181* .214** .330** .285** .182* .087 .185* .310** .374** .238** .252** .251** .383** .161* .340** .258** .439** 1
Sig. (2-tailed) .000 .000 .031 .035 .018 .027 .009 .000 .000 .026 .288 .024 .000 .000 .003 .002 .002 .000 .049 .000 .001 .000
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P47 Pearson Correlation .223** .275** .232** .305** .222** .256** .307** .122 .166* .336** .306** .326** .266** .302** .182* .243** .253** .261** .175* .410** .026 .326** .466**
Sig. (2-tailed) .006 .001 .004 .000 .006 .002 .000 .137 .042 .000 .000 .000 .001 .000 .025 .003 .002 .001 .032 .000 .751 .000 .000
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P48 Pearson Correlation .100 .239** .209* .235** .226** .258** .314** .282** .343** .243** .242** .212** .279** .352** .344** .226** .339** .038 .156 .316** .385** .388** .133
Sig. (2-tailed) .223 .003 .010 .004 .005 .001 .000 .000 .000 .003 .003 .009 .001 .000 .000 .005 .000 .643 .057 .000 .000 .000 .106
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P49 Pearson Correlation .177* .062 .140 .264** .207* .256** .225** -.040 .046 .225** .327** .317** .061 .122 .103 .125 .138 .173* .380** .222** .010 .204* .141
Sig. (2-tailed) .030 .452 .088 .001 .011 .002 .006 .629 .579 .006 .000 .000 .459 .136 .211 .126 .091 .035 .000 .006 .903 .012 .086
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P50 Pearson Correlation .217** .209* .131 .191* .220** .246** .184* .021 .187* .317** .297** .369** .210** .315** .243** .278** .222** .205* .292** .306** .055 .315** .203*
Sig. (2-tailed) .008 .010 .111 .019 .007 .002 .024 .801 .022 .000 .000 .000 .010 .000 .003 .001 .006 .012 .000 .000 .507 .000 .013
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
Kepuasan Pearson Correlation .503** .644** .623** .688** .635** .707** .581** .539** .503** .601** .554** .574** .651** .727** .658** .733** .708** .663** .585** .721** .407** .601** .474**
Konsumen Sig. (2-tailed) .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P51 Pearson Correlation .287** .424** .378** .304** .270** .292** .397** .314** .471** .291** .233** .323** .449** .504** .378** .450** .387** .287** .207* .414** .302** .420** .360**
Sig. (2-tailed) .000 .000 .000 .000 .001 .000 .000 .000 .000 .000 .004 .000 .000 .000 .000 .000 .000 .000 .011 .000 .000 .000 .000
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P52 Pearson Correlation .215** .320** .157 .186* .191* .142 .179* .115 .055 .185* .095 .139 .103 .177* .050 .172* .179* .223** .191* .273** -.048 .128 .317**
Sig. (2-tailed) .008 .000 .056 .023 .019 .083 .029 .162 .502 .024 .247 .090 .209 .030 .541 .036 .028 .006 .019 .001 .559 .119 .000
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
149
Correlations
Kepuasan Loyalitas
P47 P48 P49 P50 P51 P52 P53 P54 Total
Konsumen Konsumen
P43 Pearson Correlation .410** .316** .222** .306** .721** .414** .273** .246** .236** .361** .654**
Sig. (2-tailed) .000 .000 .006 .000 .000 .000 .001 .002 .004 .000 .000
N 150 150 150 150 150 150 150 150 150 150 150
P44 Pearson Correlation .026 .385** .010 .055 .407** .302** -.048 .014 -.054 .057 .347**
Sig. (2-tailed) .751 .000 .903 .507 .000 .000 .559 .862 .509 .488 .000
N 150 150 150 150 150 150 150 150 150 150 150
P45 Pearson Correlation .326** .388** .204* .315** .601** .420** .128 .207* .128 .268** .526**
Sig. (2-tailed) .000 .000 .012 .000 .000 .000 .119 .011 .118 .001 .000
N 150 150 150 150 150 150 150 150 150 150 150
P46 Pearson Correlation .466** .133 .141 .203* .474** .360** .317** .272** .200* .356** .472**
Sig. (2-tailed) .000 .106 .086 .013 .000 .000 .000 .001 .014 .000 .000
N 150 150 150 150 150 150 150 150 150 150 150
P47 Pearson Correlation 1 .088 .422** .278** .507** .366** .177* .229** .180* .292** .437**
Sig. (2-tailed) .283 .000 .001 .000 .000 .030 .005 .028 .000 .000
N 150 150 150 150 150 150 150 150 150 150 150
P48 Pearson Correlation .088 1 .128 .308** .463** .323** -.014 .028 .061 .115 .373**
Sig. (2-tailed) .283 .118 .000 .000 .000 .861 .733 .460 .160 .000
N 150 150 150 150 150 150 150 150 150 150 150
P49 Pearson Correlation .422** .128 1 .391** .401** .182* .114 .247** .218** .235** .265**
Sig. (2-tailed) .000 .118 .000 .000 .026 .166 .002 .007 .004 .001
N 150 150 150 150 150 150 150 150 150 150 150
P50 Pearson Correlation .278** .308** .391** 1 .461** .277** .229** .281** .269** .328** .384**
Sig. (2-tailed) .001 .000 .000 .000 .001 .005 .000 .001 .000 .000
N 150 150 150 150 150 150 150 150 150 150 150
Kepuasan Pearson Correlation .507** .463** .401** .461** 1 .576** .257** .351** .293** .452** .899**
Konsumen Sig. (2-tailed) .000 .000 .000 .000 .000 .001 .000 .000 .000 .000
N 150 150 150 150 150 150 150 150 150 150 150
P51 Pearson Correlation .366** .323** .182* .277** .576** 1 .305** .462** .373** .649** .596**
Sig. (2-tailed) .000 .000 .026 .001 .000 .000 .000 .000 .000 .000
N 150 150 150 150 150 150 150 150 150 150 150
P52 Pearson Correlation .177* -.014 .114 .229** .257** .305** 1 .604** .647** .813** .402**
Sig. (2-tailed) .030 .861 .166 .005 .001 .000 .000 .000 .000 .000
N 150 150 150 150 150 150 150 150 150 150 150
150
Correlations
P53 Pearson Correlation .287** .269** .221** .132 .302** .265** .202* .196* .166* .125 .251** .281** .260** .141 .206* .280** .173* .169* .051 .171* .182* .233** .105 .294**
Sig. (2-tailed) .000 .001 .007 .108 .000 .001 .013 .016 .042 .127 .002 .000 .001 .085 .012 .001 .034 .039 .532 .036 .026 .004 .199 .000
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P54 Pearson Correlation .270** .286** .183* .165* .229** .169* .171* .264** .191* .148 .243** .235** .155 .082 .114 .243** .230** .126 .039 .092 .046 .198* .083 .273**
Sig. (2-tailed) .001 .000 .025 .044 .005 .039 .036 .001 .019 .070 .003 .004 .058 .319 .166 .003 .005 .124 .638 .265 .578 .015 .315 .001
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
Loyalitas Pearson Correlation .299** .328** .236** .212** .366** .292** .222** .277** .226** .185* .372** .314** .267** .183* .231** .284** .264** .213** .088 .191* .194* .282** .180* .294**
Konsumen Sig. (2-tailed) .000 .000 .004 .009 .000 .000 .006 .001 .005 .023 .000 .000 .001 .025 .004 .000 .001 .009 .287 .019 .017 .000 .027 .000
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
Total Pearson Correlation .560** .536** .508** .462** .515** .547** .564** .445** .491** .507** .550** .612** .580** .489** .559** .533** .612** .554** .456** .571** .446** .438** .549** .375**
Sig. (2-tailed) .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
Correlations
Kualitas
Pelayanan
P53 Pearson Correlation .261** .366** .248** .282** .185* .238** .275** .125 .125 .266** .065 .148 .182* .344** .214** .328** .193* .210** .173* .246** .014 .207* .272**
Sig. (2-tailed) .001 .000 .002 .000 .024 .003 .001 .129 .127 .001 .428 .070 .026 .000 .009 .000 .018 .010 .035 .002 .862 .011 .001
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
P54 Pearson Correlation .274** .319** .248** .272** .189* .191* .299** .098 .043 .215** .070 .140 .144 .238** .152 .233** .096 .232** .138 .236** -.054 .128 .200*
Sig. (2-tailed) .001 .000 .002 .001 .021 .020 .000 .234 .603 .008 .397 .088 .080 .003 .063 .004 .241 .004 .092 .004 .509 .118 .014
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
Loyalitas Pearson Correlation .322** .442** .316** .323** .258** .265** .353** .197* .205* .295** .140 .229** .264** .385** .239** .361** .260** .295** .220** .361** .057 .268** .356**
Konsumen Sig. (2-tailed) .000 .000 .000 .000 .001 .001 .000 .015 .012 .000 .087 .005 .001 .000 .003 .000 .001 .000 .007 .000 .488 .001 .000
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
Total Pearson Correlation .578** .903** .623** .670** .623** .679** .513** .451** .457** .546** .476** .519** .609** .656** .580** .646** .600** .643** .506** .654** .347** .526** .472**
Sig. (2-tailed) .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000
N 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150
151
Correlations
Kepuasan Loyalitas
P47 P48 P49 P50 P51 P52 P53 P54 Total
Konsumen Konsumen
P53 Pearson Correlation .229** .028 .247** .281** .351** .462** .604** 1 .717** .871** .481**
Sig. (2-tailed) .005 .733 .002 .000 .000 .000 .000 .000 .000 .000
N 150 150 150 150 150 150 150 150 150 150 150
P54 Pearson Correlation .180* .061 .218** .269** .293** .373** .647** .717** 1 .863** .427**
Sig. (2-tailed) .028 .460 .007 .001 .000 .000 .000 .000 .000 .000
N 150 150 150 150 150 150 150 150 150 150 150
Loyalitas Pearson Correlation .292** .115 .235** .328** .452** .649** .813** .871** .863** 1 .589**
Konsumen Sig. (2-tailed) .000 .160 .004 .000 .000 .000 .000 .000 .000 .000
N 150 150 150 150 150 150 150 150 150 150 150
Total Pearson Correlation .437** .373** .265** .384** .899** .596** .402** .481** .427** .589** 1
Sig. (2-tailed) .000 .000 .001 .000 .000 .000 .000 .000 .000 .000
N 150 150 150 150 150 150 150 150 150 150 150
152
Lampiran 10 : Hasil Uji Reliabilitas 150 Responden

Reliability
Scale : ALL VARIABLES

Case Processing Summary
N %
Cases Valid 150 100.0
a
Excluded 0 .0
Total 150 100.0
a. Listwise deletion based on all variables in the procedure
Reliability Statistics
Cronbach's N of
Alpha Items
.948 54
Scale Mean Corrected Cronbach's
if Item Scale Variance Item-Total Alpha if Item
Deleted if Item Deleted Correlation Deleted
P1 138.89 349.108 .530 .947
P2 138.99 351.792 .508 .947
P3 139.05 350.776 .474 .947
P4 139.06 352.272 .426 .947
P5 138.66 353.501 .488 .947
P6 138.33 353.365 .523 .947
P7 138.15 354.878 .544 .947
P8 138.71 356.746 .420 .947
P9 139.37 352.370 .459 .947
P10 139.38 351.821 .476 .947
P11 138.55 351.403 .522 .947
P12 138.53 349.459 .587 .946
P13 138.35 351.074 .555 .947
P14 138.84 355.290 .464 .947
P15 138.84 354.108 .537 .947
P16 138.61 353.824 .509 .947
P17 139.09 349.723 .587 .946
P18 138.84 352.726 .529 .947
P19 138.37 353.764 .424 .947
153
Scale Mean Corrected Cronbach's
if Item Scale Variance Item-Total Alpha if Item
Deleted if Item Deleted Correlation Deleted
P20 138.39 354.843 .552 .947
P21 138.33 355.282 .417 .947
P22 138.83 353.536 .404 .948
P23 138.24 356.009 .530 .947
P24 139.00 356.201 .341 .948
P25 138.82 351.531 .553 .947
P26 139.06 349.641 .599 .946
P27 139.05 349.219 .650 .946
P28 139.13 349.069 .598 .946
P29 139.09 347.401 .657 .946
P30 138.77 353.734 .487 .947
P31 138.31 355.932 .424 .947
P32 138.15 356.126 .432 .947
P33 138.73 354.559 .524 .947
P34 139.41 355.129 .450 .947
P35 139.48 353.902 .494 .947
P36 138.67 352.412 .588 .947
P37 138.65 351.436 .637 .946
P38 138.50 353.017 .558 .947
P39 138.73 352.683 .628 .946
P40 138.76 352.023 .578 .947
P41 138.83 350.006 .622 .946
P42 139.27 353.166 .477 .947
P43 138.82 350.229 .634 .946
P44 138.10 358.721 .319 .948
P45 138.41 355.533 .505 .947
P46 138.41 353.746 .442 .947
P47 139.05 354.300 .404 .948
P48 138.25 358.365 .346 .948
P49 139.16 358.619 .225 .949
P50 138.87 357.266 .355 .948
P51 138.53 350.506 .571 .947
P52 139.15 354.158 .365 .948
P53 139.01 352.611 .449 .947
P54 139.26 353.872 .392 .948
154
Lampiran 11 : Hasil Uji Analisis Path 150 Responden
Regression 1
Variables Entered/Removedb
Variables
Model Variables Entered Removed Method
1 Kualitas . Enter
Pelayanana
b. Dependent Variable : Kepuasan Konsumen
Model Summary
Std. Error
Adjusted of the
Model R R Square R Square Estimate
1 .644a .415 .411 7.405
a. Predictors : (Constant), Kualitas Pelayanan
ANOVAb
Sum of
Model Squares df Mean Square F Sig.
1 Regression 5762.238 1 5762.238 105.079 .000a
Residual 8115.922 148 54.837
Total 13878.160 149
a. Predictors : (Constant), Kualitas Pelayanan
b. Dependent Variable : Kepuasan Konsumen
Coefficientsa
Std.
1 (Constant) 23.552 4.104 5.739 .000
Kualitas Pelayanan .625 .061 .644 10.251 .000
a. Dependent Variable : Kepuasan Konsumen

155
Regression 2
Variables Entered/Removed
Variables
Model Variables Entered Removed Method
1 Kepuasan . Enter
Konsumen, Kualitas
Pelayanana
Model Summary
Adjusted Std. Error of
Model R R Square R Square the Estimate
1 .493a .243 .233 2.194
a. Predictors : (Constant), Kepuasan Konsumen, Kualitas Pelayanan
ANOVAb
Sum of Mean
1 Regression 227.531 2 113.766 23.627 .000a
Residual 707.809 147 4.815
Total 935.340 149
a. Predictors : (Constant), Kepuasan Konsumen, Kualitas Pelayanan
b. Dependent Variable : Loyalitas Konsumen
Coefficientsa
Std.
1 (Constant) .461 1.345 .343 .732
Kualitas Pelayanan .065 .024 .258 2.754 .007
Kepuasan Konsumen .074 .024 .285 3.042 .003
a. Dependent Variable : Loyalitas Konsumen

UEU-Undergraduate-7107-17. Lampiran-Lampiran Skripsi

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UEU-Undergraduate-7107-17. Lampiran-Lampiran Skripsi

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Lampiran 1 : Kuesioner Penelitian

DAFTAR PERTANYAAN (KUESIONER)

Lampiran 2 : Tabulasi Data Karakteristik Pre-Test 30 Responden

Lampiran 3 : Tabulasi Data Pre-Test 30 Responden

Lampiran 4 : Hasil Uji Validitas Pre-Test 30 Responden

Lampiran 5 : Hasil Uji Reliabilitas Pre-Test 30 Responden

Lampiran 6 : Hasil Uji Analisis Path Pre-Test 30 Responden

Lampiran 7 : Tabulasi Data Karakteristik 150 Responden

Lampiran 8 : Tabulasi Data 150 Responden

Kualitas Pelayanan (X)

Kualitas Pelayanan (X)

Kualitas Pelayanan (X)

Kualitas Pelayanan (X)

Lampiran 9 : Hasil Uji Validitas 150 Responden

Lampiran 10 : Hasil Uji Reliabilitas 150 Responden

Scale : ALL VARIABLES

Lampiran 11 : Hasil Uji Analisis Path 150 Responden

a. Dependent Variable : Kepuasan Konsumen

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