BUKU JAWABAN TUGAS MATAKULIAH

TUGAS 2

Nama Mahasiswa : Kamel Bin Syech Abubakar

Nomor Induk Mahasiswa/ NIM : 043220587

Kode/Nama Mata Kuliah : MKWI4201 / Bahasa Inggris

Kode/Nama UPBJJ : 89 / Ternate

Masa Ujian : 2022/23.2 (2023.1)

KEMENTERIAN PENDIDIKAN DAN KEBUDAYAAN

UNIVERSITAS TERBUKA
 BJT_TUGAS 2

1. Jawaban No.1

Identifikasi bagian laporan yang ditandai oleh nomor 1-3.

1) Lack of support to new mothers in regards to childcare: Ini adalah bagian temuan di
mana salah satu masalah utama yang diidentifikasi oleh tim SDM adalah kurangnya
dukungan untuk ibu baru yang membutuhkan layanan pengasuhan anak untuk dapat
bekerja. Karyawan menyatakan frustrasi mereka karena tidak memiliki sistem
pengasuhan anak di dalam perusahaan yang dapat membantu mereka melanjutkan
bekerja.

2) Lack of communication between the staff and upper management: Ini juga
merupakan bagian temuan di mana masalah lain yang disebutkan oleh staf adalah
kurangnya komunikasi antara karyawan dan manajemen tingkat atas. Mereka
menyampaikan keprihatinan tentang menerima instruksi yang tidak konsisten dan
terlambat, serta ketidaktahuan mereka tentang tujuan utama bisnis, yang
menyebabkan kehilangan minat terhadap perusahaan dan pekerjaan mereka.

3) mRecommendations: Rekomendasi disebutkan untuk mengatasi masalah yang

diidentifikasi, seperti mendirikan pusat pengasuhan anak di dalam perusahaan dan
memilih duta karyawan untuk meningkatkan komunikasi antara staf dan manajemen
tingkat atas.

2. Jawaban No.2

1) Penulisan Tanggal: Tanggal yang dicantumkan dalam surat tersebut adalah "11
February 2021". Dalam format penulisan tanggal di Amerika Serikat, bulan
seharusnya ditulis setelah tanggal. Jadi, tanggal yang benar adalah "February 11,
2021".

2) Penulisan Nama Perusahaan: Nama perusahaan ditulis sebagai "Airpod Electronics

Ltd.". Seharusnya, nama perusahaan tersebut adalah "AirPod Electronics Ltd."
dengan huruf "P" dan "E" yang besar.

3) Penulisan Tanda Baca: Terdapat beberapa kesalahan dalam penggunaan tanda baca.
Misalnya, pada kalimat "Dear Ms. Dixon," seharusnya diakhiri dengan koma (",")
bukan titik (".") karena masih berlanjut ke kalimat berikutnya. Pada kalimat "I have
enclosed a copy of the proof of purcase for you’re reference.", kata "you're" harus
ditulis sebagai "your" untuk menunjukkan kepemilikan ("your reference").

4) Penulisan Huruf Kapital: Terdapat kesalahan dalam penggunaan huruf kapital.

Misalnya, kata "Customer Service Manager" dan "Dear Ms. Dixon" harus
menggunakan huruf kapital pada awal kata. Selain itu, kata "warranty period" dan
"one year" harus menggunakan huruf kapital karena merupakan judul atau istilah
khusus.
3. Jawaban No.3

Kamel BSA

Ternate,
May 14, 2013

Mainan Bagus Store

Customer Service Department
Jl Lika Liku

Dear Mainan Bagus Store,

I am writing to express my disappointment and dissatisfaction with my recent purchase of a
jigsaw puzzle from your online store. Unfortunately, upon receiving the puzzle, I discovered
that the pieces are incomplete, which has significantly affected my experience and enjoyment
of the product.

The jigsaw puzzle, with the product ID AA100500 Order Number 121510, was advertised as a
complete set with 1000 pieces. However, upon inspection, I found that several pieces were
missing from the package. As an avid puzzle enthusiast, this situation has been incredibly
disheartening, as it has rendered the puzzle unusable and unable to fulfill its intended
purpose.

I have been a loyal customer of your online store for quite some time now and have always
appreciated the quality and reliability of your products. However, this recent experience has
left me deeply disappointed. I have attached a copy of the order confirmation as proof of
purchase for your reference.

I kindly request that you take immediate action to rectify this issue. I would prefer either a
replacement of the entire puzzle set or the missing pieces to be shipped to me promptly. Given
the circumstances, I believe it is a fair resolution to ensure customer satisfaction and maintain
the excellent reputation of your company.

I understand that oversights and errors can occur, and I appreciate your attention to this
matter. As a loyal customer, I trust that you will address my concern promptly and efficiently.
I kindly request a response within 48 hours to confirm the necessary steps for resolving this
issue.

Please feel free to contact me via email or phone should you require any additional
information or have any questions regarding this matter.

Thank you for your prompt attention and understanding. I look forward to a swift resolution
to this matter and continuing our positive customer-retailer relationship.
 Sincerely,

Kamel BSA

4. Jawaban No.4

Subject: Thank You for the Wonderful Wedding Gift!

Dear Emma,
I hope this email finds you well. I wanted to reach out and express my deepest gratitude for
the incredible wedding gift you gave us. Your thoughtful gesture of a hotel gift voucher has
truly touched our hearts.

As newlyweds, my spouse and I are thrilled about the prospect of embarking on new
adventures together. Your gift provides us with a perfect opportunity to plan a romantic
getaway and create beautiful memories as we start this exciting chapter of our lives. We are
incredibly grateful for your kindness and generosity.

We are already brainstorming and researching various destinations and hotels that the
voucher can be used for. Your gift has given us the chance to dream about luxurious
accommodations, peaceful surroundings, and quality time spent together. It means the world
to us to have friends like you who understand our desires and support us in pursuing them.

Once again, thank you from the bottom of our hearts for your thoughtful and meaningful gift.
Your presence at our wedding was already a joy, and this additional gesture has made our
celebration even more special. We are truly fortunate to have you as a best friend, and we
cannot wait to share our future experiences and memories with you.

Sending you lots of love and gratitude,

Kamel BSA