TUGAS TUTORIAL KE-2

Soal Nomor 1

Perhatikan surat di bawah ini. / Please look at the letter below.

Linda Lau
123 Main Street, Anytown, CA 12345 · linda.lau@email.com

March 5, 2020

Oscar Lee
Managing Editor
Acme Graphic & Design
123 Business Rd.
Business City, NY 54321

1 Dear Ms. Lee,

I would like to invite you to attend our upcoming Liberal Arts department job networking event. The
event will be held on the afternoon of May 1, 2020. We wish to provide our graduating seniors with
an opportunity to meet business leaders in the area who may be looking for new hires who hold
degrees in the Liberal Arts.
2
The event will be held at the Cox Student Center at Northern State University, and will last about 2 to
3 hours. If you have an interest in attending or sending a company representative to meet with our
students, please let me know at your earliest convenience and I can reserve a table for you.
Thank for your time and I hope to hear from you soon.

Respectfully,

3 Linda Lau

Linda Lau
Liberal Arts Department Chair

Pertanyaan / Questions

Identifikasi bagian surat yang ditandai oleh nomor 1-3. / Please identify the part of the letter numbered
1-3.

JAWAB :
Identifikasi soal 1 Dear Ms Lee adalah tujuan surat ini diberikan kepada Ms Lee dan juga diperuntukkan sebagai
si penerima surat tersebut/ Identification of guestion 1 Dear Ms Lee is the purpose of this letter being given to
Ms Lee and also intended as the recipient of the letter

Identifikasi soal 2 adalah isi surat yang menyampaikan adanya sebuah undangan atau pengajakan untuk
menghadiri sebuah acara penting/ Identification of guestion 2 is the content of a letter that conveys an
invitation or invitation to attend an important event

Identifikasi soal 3 Linda Lau ketua department seni liberal adalah orang yang mengundang atau membuat dan
juga si pengirim surat tersebut / Identification of
 Soal Nomor 2

Perhatikan surat di bawah ini. / Please look at the letter below.

Bridgestone International Co.

1660 Maple Court

Kennett, MO 63857

July 21, 2021

William Reed

Purchase Manager

The Cooking Store

2175 Rivendell Drive

Mineral City, OH 44656

Dear Mr. Reed,

Thank u for your letter of 4 july inquiring about our latest catalogue, price list, and terms of payment?

We are pleased to enclose our latest catalogue, price list, and terms of payment together with samples
of our promotional gifts. We hope you will find our prices n terms satisfactory.

I look forward to receive your order.

Yours sincerely,

Robert Brown

Robert Brown

Sales Manager

Pertanyaan / Questions

Identifikasi 3 (tiga) kesalahan pada surat di atas. / Please identify 3 (three) errors in the letter above.

JAWAB :

Identifikasi kesalahan pertama adalah tidak menampilkan nama si penerima pada salam pembuka pertama/
The first error identification is not displaying the name of the recipient in the first greeting

Identifikasi kesalahan kedua adalah letak alamat si pengirim yang tidak tertata rapid an mempunyai banyak
alamat/ The identification of the second error is the location of the sender's address which is not arranged
guickly and has many addresses

Identifikasi kesalahan ketiga adalah terletak pada isi surat yang menurut saya tidak sesuai karena isi surat
seperti penawaran dan terkesan pemaksaan secara tidak langsung/ The third error identification lies in the
content of the letter which in my opinion is not appropriate because the contents of the letter are like an offer
and seem like indirect coercion
 Soal Nomor 3

Anda baru saja membeli biskuit secara online dan menerima produk yang kedaluwarsa. Tulislah sebuah
surat singkat sebanyak kurang lebih 100-200 kata yang menyatakan kekecewaan Anda dan bahwa Anda
meminta produk pengganti atau uang kembali.

You ordered some cookies online and received an expired one. Please write a body letter Please write a
body letter in approximately 100-200 words that explains your disappointment and you are asking for a
refund/exchange
JAWAB :

Subject: Return of Expired Product

Dear sir/madam,

I am writing this letter with deep disappointment after receiving my order [order number] that I purchased
through your online platform. I would like to express my dissatisfaction regarding the condition of the product
I received.

Upon opening the package of biscuits that I recently purchased, I quickly realized that the expiration date on
the product has exceeded the allowable limit. This is highly disappointing because as a customer, I expect fresh
and quality products.

As a loyal consumer, I understand that errors can occur in the packaging and delivery process. Therefore, I kindly
request your assistance in rectifying this issue. I would like to either receive a suitable replacement for the
product or a refund corresponding to the purchase amount.

I hope you can provide a prompt response within a reasonable time limit of 7 days after receiving this letter. I'm
sure you will take appropriate action to resolve customer complaints and maintain a good relationship with me
as a consumer. I am confident that you will take appropriate actions to address customer complaints and
maintain a good relationship with me as a consumer.

Thank you for your attention to this matter. I hope that this issue can be resolved amicably and be mutually
beneficial for both parties.

Yours sincerely,

Sri Handayani
Soal Nomor 4
Anda sedang menggalang dana untuk korban bencana alam dan ada seorang donatur yang memberikan
bantuan dalam jumlah besar. Tulislah sebuah email ucapan terima kasih terkait pemberian donasi
tersebut sebanyak kurang lebih 50-100 kata.

You initiate a fundraising event after a natural disaster and there is one person who donated a large
amount of money. Write a thank you email about the donation in approximately 50-100 words.

JAWAB :

Subject: Sincere Thanks for Your Generous Donation

Dear Mr.Steven,

On behalf of "Our Community Cares", I am writing this email to express our deepest gratitude for your
generous donation to disaster relief efforts. Your contribution has left us very humbled and grateful.

Your support will go a long way in providing critical assistance to affected individuals and communities.
Through the compassion and generosity of donors like you, "Our Community Cares" can make a
significant impact in helping those most in need in these difficult times.

Once again, thank you for your great generosity and trust in our community. Your donation will make a
real difference in the lives of those affected by natural disasters. We are honored to have you as a valued
supporter, and we will ensure that every penny is used effectively to bring relief and hope to those
affected.

Warm regards,

Sri Handayani