DAFTAR ISI

Halaman
HALAMAN JUDUL ................................................................................... i
BERITA ACARA UJIAN SKRIPSI ........................................................... ii
SURAT KETERANGAN DARI OBJEK PENELITIAN ............................ iii
LEMBAR PENGESAHAN PEMBIMBING ................................................ v
LEMBAR PENGESAHAN PENGUJI ...................................................... vi
DAFTAR RIWAYAT HIDUP ................................................................... vii
PERNYATAAN ORIGINALITAS SKRIPSI ............................................ viii
KATA PENGANTAR ............................................................................... ix
ABSTRAK ............................................................................................... xi
DAFTAR ISI ............................................................................................ xii
DAFTAR TABEL .................................................................................... xv
DAFTAR GAMBAR ............................................................................... xvi
DAFTAR LAMPIRAN ............................................................................xvii
BAB I PENDAHULUAN

1.1 Latar Belakang Masalah...........................................................1

1.2 Rumusan Masalah ...................................................................5
1.3 Tujuan Penelitian...................................................................... 5
1.4 Batasan Masalah......................................................................6
1.5 Manfaat Penelitian....................................................................6

BAB II TINJAUAN PUSTAKA

2.1 Landasan Teori........................................................................7
2.1.1 Pengertian MSDM...........................................................7
2.1.2 Fungsi Manajemen SDM............................................... 8
2.1.3 Motivasi.........................................................................11
2.1.4 Faktor-faktor yang mempengaruhi Motivasi.................14
2.1.5 Teori David Mc Clelland................................................18
2.1.6 Kinerja...........................................................................19
2.2 Penelitian Terdahuli...............................................................20
2.3 Kerangka Berpikir..................................................................23

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BAB III METODE PENELITIAN
3.1 Jenis Penelitian............................................................................. 24
3.2 Devinisi Operasional Variabel....................................................... 24
3.2.1 Indikator Motivasi Kinerja................................................. 26
3.2.2 Indikator Kinerja............................................................... 27
3.3 Populasi dan Sempel.....................................................................
29
3.3.1 Populasi……………………………………………………… 29
3.3.2 Sampel ………………………………………………………
29
3.4 Jenis Sumber Data......................................................................... 30
3.4.1 Jenis Data …………………………………………………... 30
3.4.2 Sumber Data ……………………………………………….. 31
3.5 Teknik Pengumpulan Data............................................................. 31
3.6 Teknik Analisis Data....................................................................... 32
3.7 Lokasi Penelitian............................................................................ 34
3.8 Jadwal Penelitian........................................................................... 35
BAB IV METODE PENELITIAN
4.1 Gambaran Umum Objek Penelitian ……………............................
36
4.1.4 Sejarah singkat berdirinya Plaza Optik Martapura........... 36
4.1.2 Visi Dan Misi Plaza Optik Martapur................................. 38
4.1.3 Stuktur Organisasi Plaza Optik Martapura……………....
39
4.1.4 Tugas dan Wewenang Struktural Organisasi…………...
40
4.2 Hasil Penelitian……………………………...................................... 41
4.2.1 Karakteristik Responden Berdasarkan Jenis Kelamin......
41
4.2.2 Karakteristik Responden Berdasarkan Usia ……………..
42
4.2.3 Karakteristik Responden Berdasarkan Pendidikan ……..
42
4.2.4 Karakteristik Responden Berdasarkan Masa Kerja ……..
43

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 4.2.5 Hasil Wawancara ……………………………………………
43
4.3 Pembahasan..................................................................................
49
4.3.1 Peranan Motivasi kerja selama ini dalam meningkatkan
kinerja karyawan di Plaza Optik Martapura …………….. 48
4.3.2 Peranan Motivasi kerja yang seharusnya dalam
meningkatkan kinerja karyawan Plaza Optik Martapura .
52

BAB V PENUTUP
5.1 Kesimpulan …................................................................................ 56
5.1.1 Peranan Motivasi kerja
xii selama ini dalam meningkatkan
kinerja karyawan di Paza Optik Martapura ……………….. 56
5.1.2 Peranan Motivasi kerja yang seharusnya dalam
meningkatkan kinerja karyawan Plaza Optik Martapura …. 57
5.2 Saran…..........................................................................................
59

DAFTAR PUSTAKA

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