DAFTAR ISI

Halaman

HALAMAN JUDUL

LEMBAR PERSETUJUAN

ABSTRAK

ABSTRACT

KATA PENGANTAR....................................................................................................... i

DAFTAR ISI..................................................................................................................... iii

DAFTAR TABEL............................................................................................................. vi

DAFTAR GAMBAR......................................................................................................... vii

DAFTAR LAMPIRAN…………………………………………………………………. viii

BAB I PENDAHULUAN.................................................................................................. 1

A. Latar Belakang....................................................................................................... 1

B. Rumusan Masalah.................................................................................................. 7

C. Tujuan Peneitian.................................................................................................... 8

1. Tujuan Umum.................................................................................................. 8

2. Tujuan Khusus................................................................................................. 8

D. Manfaat Penelitian................................................................................................. 8

1. Bagi Rumah Sakit............................................................................................ 8

2. Bagi Instansi Pendidikan................................................................................. 8

3. Bagi Peneliti..................................................................................................... 9

BAB II TINJAUAN TEORI............................................................................................. 10

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A. Metode Praktik Keperawatan Profesional (MPKP)…........................................... 10

1. Definisi…….................................................................................................... 10

2. Tujuan Metode Praktik Keperawatan Profesional (MPKP)............................ 11

3. Faktor-Faktor Yang Berhubungan Dalam Perubahan Metode Praktik

Keperawatan Profesional (MPKP).................................................................. 11

4. Komponen Metode Praktik Keperawatan Profesional (MPKP)...................... 18

5. Karakteristik Metode Praktik Keperawatan Profesional (MPKP)................... 21

6. Langkah-Langkah Dalam Metode Praktik Keperawatan Profesional

(MPKP)……………………………………………………………………… 23

7. Pilar-Pilar Metode Praktik Keperawatan Profesional (MPKP)…..……… … 33

8. Model-Model Pengorganisasian Perawatan Pasien…………………………. 35

B. Konsep Kepuasan Pasien....................................................................................... 37

1. Kepuasan Pasien……...................................................................................... 37

2. Dimensi Kepuasan Pasien................................................................................ 37

3. Cara Mengukur Kepuasan……………………..…......................................... 38

4. Aspek-Aspek Kepuasan……………............................................................... 40

C. Kerangka Teori...................................................................................................... 42

D. Penelitian Yang Relevan………………………………………………………… 43

BAB III METODE PENELITIAN.................................................................................... 44

A. Kerangka Konsep................................................................................................... 44

1. Visualisasi Kerangka Konsep........................................................................... 44

2. Variabel Penelitian........................................................................................... 44

B. Definisi Operasional.............................................................................................. 45

C. Hipotesis Penelitian............................................................................................... 45
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D. Metode Penelitian.................................................................................................. 46

1. Jenis Penelitian................................................................................................. 46

2. Populasi dan Sampel Penelitian........................................................................ 47

a. Populasi Penelitian..................................................................................... 47

b. Sampel Penelitian....................................................................................... 47

3. Tempat dan Waktu Penelitian........................................................................... 49

4. Instrumen Penelitian......................................................................................... 49

5. Teknik Pengumpulan Data............................................................................... 49

6. Teknik Pengolahan Data................................................................................... 50

7. Etika Penelitian................................................................................................. 51

8. Analisa Data..................................................................................................... 52

DAFTAR PUSTAKA........................................................................................................ 55

LAMPIRAN-LAMPIRAN