DAFTAR ISI DOKUMEN

STANDARD OPERATING PROCEDURE - S.O.P

d'botanica - eat shopping leisure
NO NAMA DOKUMEN NOMOR DOKUMEN REVISI
1 Penanganan Penerimaan Order BTC-SOP/MKT.001 00
2 Penerimaan Tamu BTC-SOP/GA.001 00
3 Penerimaan Telepon BTC-SOP/GA.002 00
4 Penyediaan Kendaraan Operasional BTC-SOP/GA.003 00
5 Penyediaan BBM Kendaraan Operasional BTC-SOP/GA.004 00
6 Perawatan / Service Kendaraan Operasional BTC-SOP/GA.005 00
7 Inventaris Barang BTC-SOP/GA.006 00

8 Perpendekan Masa Sewa BTC-SOP/KR.001 00

9 Penanganan Penagihan BTC-SOP/KR.002 00
10 Penerimaan Pembayaran BTC-SOP/KR.003 00

11 Pemutusan Sepihak Operasional BTC-SOP/KEU.001 00

12 Pemutusan Sepihak Legal BTC-SOP/KEU.002 00
13 Pembayaran Tenant - Tunai BTC-SOP/KEU.003 00
14 Pembayaran Tenant - Non Tunai BTC-SOP/KEU.004 00

15 Penanganan Toko Tutup BTC-SOP/TRO.001 00

16 Penanganan Toko Buka Tidak Teratur / Hari Tertentu BTC-SOP/TRO.002 00
17 Penanganan Toko Buka - Tutup Tidak Teratur BTC-SOP/TRO.003 00
18 Penanganan Ijin Masuk / Keluar Barang BTC-SOP/TRO.004 00

19 Pengambilan Cuti Tahunan / Hamil / Dll BTC-SOP/HRD.001 00

20 Permintaan Ganti Off / Ganti Shift BTC-SOP/HRD.002 00
21 Permintaan Lembur BTC-SOP/HRD.003 00
22 Ijin Datang Terlambat BTC-SOP/HRD.004 00
23 Ijin Meninggalkan Kantor BTC-SOP/HRD.005 00
24 Extra Off BTC-SOP/HRD.006 00
25 Training Departemental BTC-SOP/HRD.007 00
26 Pengajuan Surat Peringatan BTC-SOP/HRD.008 00
27 Penanganan PKL / Magang / Survei Data BTC-SOP/HRD.009 00

28 Penerimaan Order BTC-SOP/BR.001 00

29 Realisasi Voucher Pengeluaran BTC-SOP/BR.002 00

30 Penanganan Sponsorship BTC-SOP/A&P.001 00

31 Penanganan Dekorasi BTC-SOP/A&P.002
32 Penanganan Pembuatan & Pemasangan Spanduk, Karpet dll BTC-SOP/A&P.003

33 Paging & Car Call BTC-SOP/CC.001 00

34 Announce BTC-SOP/CC.002 00
35 Penerimaan Komplain & Saran BTC-SOP/CC.003 00
36 Penanganan SMS Manager BTC-SOP/CC.004 00

37 Penanganan Tenant Tutup / Menunggak BTC-SOP/LEGAL.001 00

KET : GA = General Affair, KR = Keuangan Rental, KEU = Keuangan Operasional,

Dilarang memperbanyak dokumen ini tanpa ijin dari Management Representative

TRO = Tenant Relation Officer, HRD = Human Research Development,
BR = Blessing Room, A&P = Advertising & Promotion, CC = Customer Care,
MKT = Marketing

Dilarang memperbanyak dokumen ini tanpa ijin dari Management Representative

 d'botanica - eat shopping leisure
LAPORAN HASIL PENERAPAN S.O.P

Periode :

TEMUAN
NO. TGL AUDIT NAMA & NOMOR S.O.P DEPT. PIC ANALISA TEMUAN
Major Minor Recomm.
pping leisure

TINDAKAN PERBAIKAN
STANDARD OPERATING PROCEDURE ( S.O.P )
MANAGEMENT d'botanica - eat shopping leisure
COPY KE - 1 ( Marketing )

STANDARD OPERATING PROCEDURE ( S.O.P )

MANAGEMENT d'botanica - eat shopping leisure
COPY KE - 2 ( General Affair )

STANDARD OPERATING PROCEDURE ( S.O.P )

MANAGEMENT d'botanica - eat shopping leisure
COPY KE - 3 ( Keuangan Rental )

STANDARD OPERATING PROCEDURE ( S.O.P )

MANAGEMENT d'botanica - eat shopping leisure
COPY KE - 4 ( Keuangan Operasional )
STANDARD OPERATING PROCEDURE ( S.O.P )
MANAGEMENT d'botanica - eat shopping leisure
COPY KE - 5 ( Tenant Relation Officer )

STANDARD OPERATING PROCEDURE ( S.O.P )

MANAGEMENT d'botanica - eat shopping leisure
COPY KE - 6 ( HRD )

STANDARD OPERATING PROCEDURE ( S.O.P )

MANAGEMENT d'botanica - eat shopping leisure
COPY KE - 7 ( Blessing Room )

STANDARD OPERATING PROCEDURE ( S.O.P )

MANAGEMENT d'botanica - eat shopping leisure
COPY KE - 8 ( A & P )
STANDARD OPERATING PROCEDURE ( S.O.P )
MANAGEMENT d'botanica - eat shopping leisure
COPY KE - 9 ( Customer Care )

STANDARD OPERATING PROCEDURE ( S.O.P )

MANAGEMENT d'botanica - eat shopping leisure
COPY KE - 10 ( Legal )
 d'botanica - eat shopping leisure

Telah disosialisasikan tentang pemahaman Standard Operating Procedure (S.O.P)

Departemen :
Tanggal :
Penanggung Jawab :

No. Nama Dokumen Nomor Dokumen Revisi

Telah mengerti dan memahami seluruh S.O.P tersebut di atas.

Nama Bagian Paraf

 d'botanica - eat shopping leisure

Rekap Form Sosialisasi S.O.P

Tanggal
No. Nama & Nomor S.O.P Revisi Dept.
Sosialisasi