INTERNET

PT PERTAMINA EP
2015

April 2015
Agenda

Project Background
Project Goal
Technical Requirement
Schedule Plan
Project Organization
After Sales Support
Project Background
 Project Background

Untuk mendukung kegiatan operasi Pertamina EP, Indosat menawarkan sewa layanan
koneksi internet untuk kebutuhan backup link internet kantor pusat PT PERTAMINA EP
selama 24 (dua puluh empat) bulan. Perjanjian dilandasi oleh kerjasama saling
menguntungkan dimana Indosat memperoleh jaminan penjualan produk serta
mengoptimalkan biaya operasional sehingga menjadi lebih kompetitif dan mendapat
jaminan pasokan, kepastian harga, jaminan kualitas serta waktu pengiriman/penyerahan
barang yang tepat.
Project Goal
 Project Goal
- Indosat menyediakan CPE Router
- Indosat menyediakan dan menjamin ketersediaan bandwidth ke PT PERTAMINA
EP sebesar 32 Mbps uplink dan 32 Mbps downlink, untuk international link
(simetrik 1:1)
- Indosat menyediakan dan menjamin ketersediaan bandwidth ke PT PERTAMINA
EP sebesar 32 Mbps uplink dan 32 Mbps downlink, untuk domestic link (simetrik
1:1)
- SLG yang ditawarkan Indosat sebesar 99,5%
- Media last mile yang digunakan sebagai sarana transmisi adalah menggunakan
Fiber Optic sampai di ruangan data centre Gedung Kantor Pusat PT PERTAMINA EP
menara SCB
- Indosat menyediakan 32 IP Address Public / valid hosts, milik sendiri berdasarkan
APNIC
- Menyediakan alat bantu kepada PT PERTAMINA EP untuk dapat melihat utilisasi
traffic dan bandwidth melalui MRTG untuk international link serta domestic link
dengan web milik sendiri
- Jangka waktu pelaksanaan : Survey dan masa instalasi 14 (empat belas) hari
kalender, Sewa layanan selama 24 (dua puluh empat) bulan
Technical Requirement
 MLD

32 Mbps
International
Lantai 28 Data Center Pertamina EP Shelter isat basement

Router Switch OTB OTB

JKT-WSO-AN1-ESS6
32 Mbps
Domestic
 IP Address Allocation

IP Address Allocation 114.4.102.216 /30 114.4.107.96 /27

Node and Port Allocation A PERTAMINA_EP_3560X B Join ke VPRN IDIA 244

Port Gi0/3 (Fleksible 1:1)
Schedule Plan
SCHEDULE PLAN

Penyediaan
Kick Off Survey
Instalasi Testing Tool RFS
Meeting Lokasi
Monitoring
Project Organization
PROJECT ORGANIZATION

Organizing
Committe

Planner and Head Project Supported by :

Sales Team
Enginering Implement
Legal
Kar Ferry Randy, Eko
1. Survey on desk RM/NS/CSA
2. Detailed location and ADMM
Planning IP-NOM
3. Mapping BTS PTMP Project NM
Operation
4. Detailed Solution / site Manager BB Planning
5. Engineer Yon Emri Transmission Plan
Murti, Hatta RNP
Surveillance
Operation & HD
Asisstant Project BSS NOM
Manager TMG
1. Troubleshooting Measurement
1. Survey
2. Reporting Power & Utility
2. Installation
3. Data Techical
3. Integration Procurement
4. Improvement Finance
4. Data Techical
5. UAT Controlling
TO Regional
Hardani
Contact

• Kar Ferri Novezar +6281513175625

• Yon Emri +6281513181978
• Randy Bayu Bintang Magendha
+6281513990248
• Eko J.A. Nurhariyadi +6281513325562
• Hardani Ahmad +6281513172608
• Murti Ayu Susilowati +6281513336121
• Hatta Bagus Himawan +6281586406867
After Sales Support
AFTER SALES SUPPORT
 AFTER SALES SUPPORT

Duty Manager :
1. Monitoring on progress ticket
Level 1 2.
3.
Analyzed & give advice on progress ticket to Helpdesk & Dispacther
Command/give order to Fault Handling/Field Engineer Dept. to fixed the problem at LE/Customer site
4. Solving Problem in 1 hour duration of tickets

Helpdesk Manager :
1. Lead of Operasional Helpdesk Department (Helpdesk, Dispacther & Duty Manager)
2. Analyzed & give advice also intrusive the on progress ticket to expedite the problem
Level 2 3. Communicate and collaboration with Fault Handling Manager correlation with Field Engineer activity
4. Solving Problem in 2 hours duration of tickets

Customer Service Assurance Division Head :

1. Lead of Operasional Helpdesk, Fault Handing & Performance Quality Assurance Department
Level 3 2. Ensure MTTR target and accepted top level management escalation
3. Solving Problem in 3 hours duration of tickets

Customer Solution Group Head :

1. Accepted top level management escalation
Level 4 2. Using all resource and managed the team’s to expedite the problem
3. Solving Problem in 4 hours duration of tickets
AFTER SALES SUPPORT
THANK YOU