Revenue per bulan Jan-Aug 2023

Growth per bulan

Revenue 2023
35.00%
30.73%
30.00%

25.00%
18.54%
16.42%
20.00%
16.50%
15.00% Revenue total Ytd Aug-23 : Rp . 3.607.248.65
6.37%
Target total Ytd Aug-23 : Rp . 3 .485.864.74
10.00%
3.32% Achievement % 103.51 %
5.00%

0.00%
Jan Feb March Apr May Jun Jul
-4.61% Agust
-5.00% -3.57%

-10.00%

Revenue Growth

Growth
Ytd Aug 23 vs Ytd Aug 22:, 29,03 %
 Monthly Performance Review Ytd Aug-23 - Customer
Cust aktif per bulan Jan-Aug 2023
New Cust per bulan Jan-Aug 2023
Growth per bulan

Growth
Customer Aktif total Ytd Aug-23 Ytd Aug 23 vs Ytd Aug 22:,
New Customer per bulan Ytd Aug-23
% New cust vs Total Cust aktif
 Aug-23 Performance Review

[EA]
GROWTH vs
Indicator Aug 2022 Jul 2023 Aug 2023 TARGET ACH GROWTH VS 2022 Jul’23
Revenue (Total)
Active Cust (Total)
Total Visitor
Total Daily Visit
New Cust (Total)
AVG Basket size
AVG Basket size (Weekdays)
AVG Basket size (Weekend)
Revenue (Online only)
Active Cust (Online only)
New Cust (online only)
AVG Basket size (Online only)

Highlights:
- Key issue
- Key success
- Key action
 Aug-23 Customer Review

Review (Aug-23 saja):

• Total Cust Active (yang beneran visit/transaksi
• New Cust
• Gender: Pria % Wanita %
• Pembagian berdasarkan umur: (1) usia 13-26; (2)
usia 27-42; (3) usia 43-58; (4) usia >59

Source of new customer:

- Dari mana saja
- Jumlahnya berapa per masing-masing

Review lainnya:
- Ada customer tertolak? Karena apa?
- Ada cust redeem dari exhibition? Misal BOF
Bandung, BFA Popbela, Social Chic, JXB
 Aug-23 Performance Review
TOP 10 Treatments by qty: TOP 10 Treatments by qty:
(berdasarkan jumlah transaksi) (berdasarkan jumlah kuantiti terjual)
1 1
2 2
3 3
…. ….
 Aug-23 Performance Review
SUMMARY KEY ISSUE
SUMMARY KEY SUCCESS
Key Activities
Consumer Promotion
 CRM

Total target blasting - Target vs aktual di blast via WA

- Cust loyal
- Cust lapser 3 bulan dan 6 bulan
- Cust birthday
 xxxx

Kegiatan lainnya, misal flyering, exhibition, office to office

Gathering etc….

Kalau ada branding, misal di Apartment…

Problem Solving
 {diisi untuk identifikasi masalah apa di tiap poin yang
membuat revenue atau customer misalnya turun
Atau masalah yang membuat performance kurang baik}
Problem/Symptom Identifikasi Akar Masalah Inisiatif perbaikan

Brainware/ - Masalah di dokter Diisi “WHY” nya dari - Perbaikan yang bisa
People / - Staff masalah di kolom kiri dilakukan di level klinik
HR Service - termasuk jika skill - Saran perbaikan yang
kurang etc perlu dibantu dari pusat
Software/Data Masalah yang timbul karena Idem Idem
system, misal qpro,EMR
Hardware Kalau ada alat rusak, Idem Idem
computer, atau bed etc…
Brand marketing Misal kurang branding di Idem Idem
area itu
Fasad tidak ada etc
Product Marketing - Misal produk jualan kurang idem idem
- Basket size rendah
karena yang kejuan
treatment yang harga
murah saja etc..
- Cust mau
treatment/produk xx tapi
kita ga ada
 {diisi untuk identifikasi masalah apa di tiap poin yang
membuat revenue atau customer misalnya turun
Atau masalah yang membuat performance kurang baik}
Problem/Symptom Identifikasi Akar Inisiatif perbaikan
Masalah
Product sales - Misal promo xx kurang jalan Diisi “WHY” nya dari - Perbaikan yang bisa
karena … masalah di kolom kiri dilakukan di level klinik
- Cust pengin ada promo xx - Saran perbaikan yang
tapi kita ga ada perlu dibantu dari pusat
- etc
Channel - Masalah jika cust gamau Idem Idem
expansion datang lagi karena jauh dari
klinik
- Masalah terkait Penjualan
online dan online konsul
Customer Misal masalah antri, jadwal Idem Idem
experience booking vs antrian beda,
promosi beda, dokter ga
komunikatif etc
CRM Misal masalah banyak cust ga Idem Idem
balik lagi
Reminder referral?
Data salah/susah….etc
On-Going & Next Plan
 xxxx

Kegiatan yang sedang berjalan di Sep

Rencana kegiatan selanjutnya (jika sudah ada plan)
 xxxx

Kegiatan yang sedang berjalan di Sep

Rencana kegiatan selanjutnya (jika sudah ada plan)
 PRIORITY

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