Kelas B
Kelompok 5
Anggota Kelompok:
Sun, Bhattacherjee, dan Ma (2009) meneliti peran dari beberapa faktor ERP, yaitu
kompabilititas kerja, kegunaan, kemudahan penggunaan, perilaku dan seberapa sering
digunakan, berdasarkan pada kinerja pengguna ERP dan bagaimana factor-faktor ini
berkontribusi dalam membentuk penggunaan ERP. Studi ini menunjukkan bahwa faktor-
faktor ini ditemukan secara signifikan dari kinerja pengguna dan pengaruh yang signifikan
terhadap hasil organisasi. Hasil tersebut juga membuktikan kegunaan mengintegrasikan
beberapa model SI, termasuk model kesuksesan SI dan model TAM, untuk menyelidiki
system ERP, karena model SI saat ini secara individu dikritik karena terlalu sederhana.
Dalam konteks pendidikan tinggi, Althonayan dan Papazafeiropoulou (2013) mengevaluasi
dampak sistem ERP dalam pendidikan tinggi sehubungan dengan kinerja stakeholders.
Mereka mengusulkan sebuah model penelitian yang terdiri dari faktor-faktor dari tiga
model : Task Technology Fit (TTF), model kesuksesan SI DeLone dan Mclean (D&M), dan
Model End User Computing Satisfaction (EUCS)
Studi ini menyimpulkan bahwa kualitas sistem: fleksibilitas, kompatibilitas, ketepatan data,
hal yang masih berlaku, kemudahan penggunaan, ketepatan waktu dan kualitas layanan:
tangibilitas, teruji, responsif, dan jaminan yang berdampak pada kinerja stakeholders,
mendorong penelitian lebih lanjut tentang integrasi model IS untuk mengevaluasi kinerja di
tingkat pengguna.
Demikian pula, Abugabah, Sanzogni, dan Alfarraj (2015) melakukan upaya untuk
mengevaluasi dampak sistem informasi pada kinerja pengguna dengan mengusulkan model
yang terdiri dari variabel-variabel dari Delone & McLean Information System (IS) success
model, Technology Acceptance Model (TAM) dan Task Technology Fit (TTS).
Introduction
Enterprise Resource Planning (ERP) systems are business management
systems, comprising of a set of comprehensive software designed to
integrate and manage all business functions within an organization, these
set include applications for human resources, financial and accounting,
sales and distribution, project management, material management, supply
chain management (SCM), quality management (Shehab, Sharp,
Supramaniam, & Spedding, 2004). Similarly, the main theme of ERP
system is the centralization of information through the centralized
database. ERP systems are Information System (IS) software modules
sharing a central database and information is flown between them, which
*
Abrar Ullah, PhD Scholar, Faculty of Management, Universiti Teknologi
Malaysia, Johor Bahru, Malaysia.
†
Dr. Rohaizat Bin Baharun, Faculty of Management, Universiti Teknologi
Malaysia, Johor Bahru, Malaysia
‡
Dr. Khalil MD Nor, Faculty of Management, Universiti Teknologi Malaysia,
Johor Bahru, Malaysia
§
Muhammad Siddique, Department of Business Administration, University of
the Punjab, Gujranwala Campus, Pakistan
**
Abdul Sami, Faculty of Management, Universiti Teknologi Malaysia, Johor
Bahru, Malaysia
contain functionalities for sales and marketing, development and product
design, field service, production, inventory control, distribution, process
design, management, and procurement industrial facilities management,
quality, manufacturing, human resource, finance and accounting, and
information services (Upadhyay & Dan, 2008; Xu, Yu, Lim, & Hock,
2010).
ERP systems are designed with the quest to improve productivity
by enhancing an organization’s ability while generating accurate and
timely information across the enterprise and all its supply chain. The
successful ERP systems implementation can lead to lower inventories,
reduce product development cycle, improve customer service, increase
efficiency (productivity), improve profitability and improve effectiveness
through better customer services (Beheshti & Beheshti, 2010). Keeping
in view the benefits and functionalities of these systems, business
organizations are investing in information systems to improve
performance (Ifinedo, Rapp, Ifinedo, & Sundberg, 2010) and turning to
ERP systems to deal with changing environment and overcome
limitations of legacy systems (Poon & Yu, 2010).
ERP system implementation has led to better performance
(Chung, Hua Tan, Lenny Koh, Law, & Ngai, 2007). These systems
brought enormous benefits to organizations such as increased
productivity, improve access to accurate and timely information, enhance
work flow, reduce reliance on paper, knowledge sharing, tight control,
(Bhamangol, Nandavadekar, & Khilari, 2011), as well as automate
business processes by coordinating and integrating the information
across departments (Monk, 2009). And these benefits are clear evidence;
that’s why larger organizations with large amount of data are attracted to
these systems.
Despite the enormous advantages associated with ERP systems,
organizations tend to avoid it, due to the complex implementation
process and higher failure rate. As pointed out by Umar, Khan, Agha,
and Abbas (2016), ERP project faced either complete failure or partial
failure. The completion of IT and IS projects is a key challenge due to
the uncertainties pertaining to technological complexities (Xu, Zhang, &
Barkhi, 2010). In contrast to the growth of ERP systems , it is claimed
that implementation of these systems failed with higher rate estimated to
be 60 -90 percent (Ahmad, Haleem, & Ali Syed, 2014; Al-Shamlan &
Al-Mudimigh, 2011)and inability exists to understand the promised
advantages while not meeting the high hopes and expectations from ERP
systems implementation (Carton, Adam, & Sammon, 2008; Dixit &
Prakash, 2011).
With the ever-increasing development of technology and its
integration into lives of both the private and professional people, a
question still remains open regarding its acceptance or rejection (Tsai,
Shaw, Fan, Liu, Lee, & Chen, 2011). In the past, millions of dollars are
invested on information technology (IT), like ERP systems, to seek
improvement in employee’s performance or effectiveness, productivity
in the workplace (Beheshti & Beheshti, 2010) or gain competitive
advantage (Johansson & Newman, 2010). However, these benefits
cannot be realised unless individual workers within these organisations
use IT adequately and appropriately for performing their organisational
tasks (Sun & Bhattacherjee, 2011).
Thus, the objective of this paper is to shed light on the ERP
systems literature regarding its impact on user performance by reviewing
the relevant studies. The study will enable the researcher to understand
the state of art about the role of users in terms of performance with the
preposition that users can evaluate the benefits of these systems in the
organisations where ERP systems are already implemented or in the
stage of implementation.
Literature Review
Enterprise Resource Planning (ERP) Systems
The term ERP abbreviated from “Enterprise Resource Planning”,
was introduced by the Gartner Group in the early 1990s (Arif, Kulonda,
Proctor, & Williams, 2004) and represent computer and software systems
that combine and integrate all related processes of the enterprise, and
serve users for the management of all functions within the enterprise
(Swartz & Orgill, 2001) .
Researchers referred ERP systems as enterprise system (ES),
enterprise resource management (Cobarsí, Bernardo, & Coenders), and
business system respectively (Davenport, 1998, 2000). Klaus,
Rosemann, and Gable (2000) conceptualized ERP System as
comprehensive packaged software solutions of Information System (IS)
designed to integrate all business processes and work to present a
complete outlook of the business from a singular IT and information
architecture (Klaus et al., 2000). Davenport (1998) also described ERP
an information strategy that merge all information within an organization
and create a comprehensive information infrastructure involving all
organizational units and functions. Marnewick and Labuschagne (2005)
clarified that ERP system is more than just a product or software and
they further conceptualized ERP into four components. The first
component is software component (Finance, Human Resources, Supply
Chain Management, Supplier Relationship Management, Customer
Relationship Management, Business Intelligence), which is the visible
part to users and seen as ERP product. The second component is process
flow, which deals with the information flow among modules within ERP
system. Third is customer mind-set, that define the influence of ERP
system on users, team, and organization. And the final component is
change management, this component deals with the adoptability of ERP
system implementation within the organization, that are user attitude,
project changes, business process changes, system changes. Similarly,
number of authors echoed the concept of ERP systems, which is
summarised in table 1.
Table 1: Summary of ERP concepts
Concept / Definition Author (s)
ERP system is a business management system (Zornada & Velkavrh,
comprises of set of software that integrate and 2005)
manage all business functions within organization
Enterprise Resource Planning systems are (Grabski, Leech, &
integrated and complex innovations Schmidt, 2011; Umble,
Haft, & Umble, 2003)
ERP are comprehensive information system that (Seng Woo, 2007)
support the information needs of all the business
functions, in real time, including human resources,
finance, marketing, operations, customer
information, sales and supply chain
ERP is generally termed as a system that automate (Razmi, Sangari, &
key business functions through integration and Ghodsi, 2009)
support decision making accordingly
A set of business modules or applications, that (Beheshti, 2006)
links organization’s units like humane resource,
finance, manufacture, accounting into one single
integrated system providing a platform for flow of
information across all units of the business with the
use of internet as medium.
ERP systems are configurable information system (Wu & Wang, 2006)
packages, which are design to integrate business
functions.
ERP system are set of software designed to (Shehab et al., 2004)
integrate all business functions within
organization.
ERP is an integrated system where a unique (Wadate, 2014)
database provide flow for information
continuously and consistently for the entire
company.
ERP system is a customizable enterprise wide (Cardoso, Bostrom, &
packages able to integrate all organization’s Sheth, 2004)
functions to single system with a common
database.