DAFTAR ISI

HALAMAN JUDUL........................................................................................ i
SURAT PERNYATAAN BEBAS PLAGIARISME ................................... ... ii
HALAMAN PERSETUJUAN ......................................................................... iii
HALAMAN PENGESAHAN.......................................................................... iv
ABSTRAK ....................................................................................................... v
ABSTRACT ...................................................................................................... vi
MOTTO HIDUP .............................................................................................. vii
HALAMAN PERSEMBAHAN ...................................................................... viii
KATA PENGANTAR ..................................................................................... ix
DAFTAR ISI .................................................................................................... xi
DAFTAR TABEL ............................................................................................ xiv
DAFTAR GAMBAR ....................................................................................... xv
DAFTAR LAMPIRAN .................................................................................... xvi
BAB I PENDAHULUAN
A. Latar Belakang.......................................................................... 1
B. Rumusan Masalah .................................................................... 3
C. Tujuan Penelitian ...................................................................... 3
D. Manfaat Penelitian .................................................................... 4
BAB II TINJAUAN PUSTAKA
1. Kepuasan Pasien ....................................................................... 5
a. Pengertian .......................................................................... 5
b. Aspek-Aspek Kepuasan Pasien ......................................... 5
c. Faktor Yang Mempengaruhi Kepuasan Pasien ................. 6
d. Mengukur Tingkatan Kepuasan ........................................ 7
2. Kualitas Pelayanan Kesehatan .................................................. 8
a. Pengertian .......................................................................... 8
b. Karakteristik Kualitas Pelayanan Kesehatan ..................... 9
 c. Pengelolaan Kualitas Pelayanan Kesehatan ...................... 10
d. Faktor Pelayanan Kesehatan ............................................. 10
3. Puskesmas................................................................................. 11
a. Pengertian .......................................................................... 11
b. Fungsi Puskesmas.............................................................. 12
c. Peran Puskesmas ............................................................... 13
d. Program Kesehatan Puskesmas ......................................... 13
4. Kerangka Teori ......................................................................... 14
5. Hipotesis .................................................................................. 15
BAB III METODE PENELITIAN
A. Kerangka Konsep ..................................................................... 16
B. Variable Penelitian ................................................................... 16
C. Jenis dan Desain Penelitian ...................................................... 17
D. Populasi, Sampel, dan Teknik Sampling Penelitian ................. 17
E. Tempat dan Waktu Penelitian .................................................. 19
F. Definisi Operasional ................................................................. 20
G. Instrument Penelitian atau Alat Pengumpulan Data................. 21
H. Metode Pengumpulan Data ...................................................... 24
I. Analisa Data ............................................................................. 24
J. Etika Penelitian ......................................................................... 26
BAB IV HASIL PENELITIAN
A. Gambaran Umum ..................................................................... 28
B. Karakteristik Responden .......................................................... 29
C. Analisis Univariat..................................................................... 30
D. Analisis Bivariat ...................................................................... 31
BAB V PEMBAHASAN
A. Interpretasi dan Diskusi Hasil .................................................. 33
B. Keterbatasan Penelitian .......................................................... 38
C. Implikasi Untuk Keperawatan ................................................. 40
BAB VI SIMPULAN DAN SARAN
A. Simpulan ................................................................................... 41
B. Saran ......................................................................................... 41
DAFTAR PUSAKA........................................................................................ 42

LAMPIRAN