MANAJEMEN
PRODUK
Section Break
Insert the Subtitle of Your Presentation
Maulidiya Aisyah Ibrani J
(A1B019185)
Maulina Hasanah
(A1B019186)
NAMA Meriam Marcella I
ANGGOTA (A1B019189)
Ni Nyoman Vera N
(A1B019233).
KONSEP PRODUK BARU
4
Produk baru bagi dunia (new to the world products)
1
yaitu, produk produk yang menciptakan pasar yang Penyempurnaan produk yang telah ada
sama sekali baru dan membentuk siklus hidup (improvements to exiting products)
produk yang baru yaitu,produk –produk yang biasanya
dirancang untuk menggantikan penawaran
. produk yang sudah ada .
2
Lini produk baru (new product Line) yaitu ,
5
produk –produk yang baru bagi perusahaan Repositioning, yaitu pengembangan teknis
namun diluncurkan bagi pasar yang sudah yang memungkinkan suatu produk
menawarkan aplikasi baru dan melayani
1
ada..
kebutuhan yang baru.
6
MACAM
TIPE.
Timing
Memasuki Istilah pionir mempunyai beberapa macam lingkup definisi,definisi yang
paling luas dirumuskan dalam data PIMS(BUZZEL & GALE 1987) yang
menyatakan bahwa pionir adalah perusahaan yang pertama kali
Pasar : Pionir
mengembangkan suatu produk atau jasa.
vs Imitator robinson,1988;scnhaars,1994).
Komitmen
finansial terutama
Aset leverage berkaitan dengan
yaitu kemampuan akses
memanfaatkan kesumberdaya
04 02 01
dan memperluas atau institusi
keunggulan yang finansial (seperti
sudah ada, bank, pasar
misalnya reputasi modal,pemegang Persistensi atau Visi mengenai pasar
perusahaan citra Inovasi saham,dan keuletan keseluruhan yaitu
nama merek, berkesinambunga perusahan manejerial, pertimbngan secara
jaringan n tanpa asuransi) dan menyangkut cermat atas potensi pasar
distribusi, kompromi, seiring keinginan / komitmen utuh masal dan memulai
kapabilitas terjadinya kesediaan untuk pada merek dan berbagai upaya riset
produk, kehlian perubahan memanfaatkan pasarnya, terintegrasi guna
manajerial dan preferensi sumber daya termasuk selama memungkinkan
kekuatan konsumen, finansial yang periode suram tersedianya produk dan
finansial perkembangan tersedia. yang di tandai kesesuainannya dengan
teknologi dan
dengan adanya kebutuhan masal tersebut
intensits
05 03
hambatan
persaingan
teknologi dan
/atau hambatnya
akseptansi
konsumen
PROSES PENGEMBANGAN PRODUK
BARU SEQUENTIAL MODEL
*Sebagian besar perusahaan
memiliki sistem dan proses
formal untuk mengelola Pengujian
program pengembangan Pasar/Produk
produk baru. Penyaringan Ide Pengembangan Analisis Komersialisasi
Pemunculan Produk
Ide Bisnis
1. Intangibility 3.
Variability/heterogenety
/inconsistency
2. Inseparability 4. Perishabiilty
5. Lack of ownership
1. Intangibility:
Jasa berbeda dengan barang.bila barang merupakan suatu objek,alat atau benda maka jasa adalah suatu
perbuatan,tindakan,pengalaman proses,kinerja (performance),atau usaha oleh sebab itu,jasa tidak dapat dilihat,dirasa,dicium atau diraba
sebelum dibeli dan di konsumsi.sejumlah implikasi sebagai konsumen dan penyedia jasa bagi para pelanggan,ketidak pastian dalam
pembelian jasa relatif tinggi di karenakan terbatasnya search qualities,yakni karakteristik fisik yakni karakteristik fisik yang dapat di
evaluasi pembeli sebelum pembelian dilakukan. Sebagai contoh,pelanggan dapat menilai secara rinci bentuk,warna,dan model sebuah
mobil yang diminati sebelum ia memutuskan untuk membelinya. Namun,ia tidak dapat melakukan hal serupa untuk jasa potong rambut.
2. Inseparability:
Barang biasanya diproduksi,kemudian dijual,lalu dikonsumsi. Sedangkan jasa umumnya dijual terlebih dahulu,baru kemudian diproduksi
dan konsumsi pada waktu dan tempat yang sama. Pemeriksaan medis merupakan salah satu contohnya. Dokter tidak dapat
memproduksi jasanya tanpa kehadiran pasien. Karakteristik semacam ini mempunyai beberapa implikasi. Pertama,khususnya dalam jasa
yang kontaknya tinggi,karena penyedia jasa dan pelanggan sama-sama hadir,maka interaksi di antara mereka merupakan faktor penting
yang menentukan kepuasan pelanggan terhadap jasa tersebut Kieterlibatan,komitmen,kompetensi,dan keseriusan pelanggan juga
berperan signifikan dalam memengaruhi hasil akhir jasa.kedua,Konsumen lainnya biasanya juga hadir. Mereka mungkin sedang
ngantri di depan teller sebuah bank.duduk di meja lain di restoran yang sama,atau duduk menyimak kuliah di ruang kuliah yang sama.
Perilaku mereka dapat memengaruhi kepuasan terhadap jasa yang di sampaikan.Ketiga,Pengembangan atau perluasan jasa sulit
diwujudkan.
3. Variability/heterogenety /inconsistency
Jasa bersifat sangat variabel karena merupakan non-standardized output,artinya banyak variasi bentuk,kualitas dan jenis. Bergantung
pada siapa,kapan,dan di mana jasa itu di produksi. Sebagai contoh,dua kampanye iklan yang di rancang oleh sebuah biro periklanan
yang sama maupun dua kunjungan dalam waktu berbeda kesebuah restoran tidak akan identik dalam hal kinerja yang di hasilkan.
Terdapat tiga faktor yang menyebabkan variabilitas kualitas jasa: (1) kerja sama atau partisipasi pelanggan selama penyampaian jasa: (2)
moral/motivasi karyawan dalam melayani pelanggan: dan (3) beban kerja perusahaan
4. Perishabiilty
Perishability berarti jasa tidak tahan lama dan tidak dapat disimpan. Kursi pesawat yang kosong,kamar hotel yang tidak dihuni,atau
Modern Portfolio
kapasitas jalur telepon yang tidak dimanfaatkan akan berlalu atau hilang begitu saja karena tidak bisa disimpan. Kegagalan memenuhi
permintaan puncak bakal menyebabkan ketidakpuasan pelanggan.
Presentation
5. Lack of ownership
Lack of ownership merupakan perbedaan dasar antara jasa dan barang.pada pembelian barang. Konsumen memiliki hak penuh atas
pengguna dan manfaat produk yang di belinya.
.
PEMASARAN PRODUK DALAM
LINGKUNGAN VIRTUAL
Produk Fisik
(seperti kosmetik,mobil,sepatu,dan tv),pencarian informasi
dapat di lakukan secara online dan mencakup banyk
negara,namun penyelesaian transaksi mengharuskan
pelanggan untuk datang ke lokasi fisik tertentu untuk
membeli produk atau produknya dikirim ke konsumen di
lokasi tertentu.
12
VITUAL PRODUCTS
34
Produk spesifik
Produk spesifik yang di perdagangkan lewat internet
sangat beragam,diantarannya
komputer,mobil,rumah,pakaian,makanan, dan
minuman,bunga,binkisan(kado),buku,perankat lunak
komputer,musik,video,online games,asuransi,jasa
keuangan,peralatan olahraga,perlengkapan
kantor,dan mainan anak-anak.
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