DAFTAR ISI

HALAMAN JUDUL ...................................................................................

HALAMAN PENGESAHAN .....................................................................

ii

KATA PENGANTAR .................................................................................

iii

DAFTAR ISI................................................................................................

iv

DAFTAR GAMBAR ...................................................................................

vii

BAB I

PENDAHULUAN ........................................................................

1.1 Latar Belakang Masalah...........................................................

1.2 Rumusan Masalah ....................................................................

1.3 Batasan Masalah ......................................................................

1.4 Tujuan Praktek .........................................................................

1.5 Manfaat Kerja Praktek .............................................................

1.6 Metodeologi Pengumpulan Data ..............................................

1.7 Sistematika Penulisan ..............................................................

BAB II GAMBARAN UMUM PERUSAHAAN ....................................

2.1 Sejarah Singkat KOKAPURA Bandar Udara Internasional

Lombok ....................................................................................

2.2 Visi,Misi dan Tujuan Perusahaan ............................................

2.3 Bidang Usaha KOKAPURA ....................................................

2.4 Struktur Organisasi ..................................................................

10

BAB III DASAR TEORI

3.1 Ramp Handling ........................................................................

12

3.2 Unit-Unit Terkait dalam Ramp Handling ................................

14

3.2.1 Awak Cockpit/Cabin Crew .............................................

14

3.2.2 Petugas Boarding Gate ....................................................

15

3.2.3 Petugas Penanganan Kargo .............................................

15

3.2.4 Load Control ...................................................................

16

3.2.5 Load Master ....................................................................

17

3.2.6 GSE (Ground Support Equipment) .................................

18

3.2.7 Marshalling (Juru Parkir) ................................................

20

3.2.8 Catering Service ..............................................................

21

3.2.9 Cleaning Service .............................................................

21

3.2.10 Security .........................................................................

22

3.2.11 Porter .............................................................................

22

3.2.12 Pertamina (Refueling) ...................................................

23

3.2.13 Teknik ...........................................................................

24

3.3 Departure Control ...................................................................

25

3.4 Prosedur Keberangkatan dan Kedatangan Pesawat ................

26

3.4.1 Prosedur Keberangkatan Pesawat ...................................

26

3.4.2 Prosedur Kedatangan Pesawat ........................................

28

3.5 Ramp Safety .............................................................................

28

BAB IV PEMBAHASAN ...........................................................................

32

4.1 Ramp Dispatch .........................................................................

32

4.1.1 Prosedur Ramp Dispatch Opration .................................

32

4.1.2 Pengisian Ramp Activity Checklist ................................

37

4.2 Standard Level Agreement.......................................................

44

4.2.1 Komponen Jasa Pelayanan ..............................................

44

4.2.2 Performance Pinalties .....................................................

48

4.3 Analisis ....................................................................................

48

4.3.1 Ramp Activity .................................................................

49

4.3.2 Pemberangkatan Pesawat Tepat Waktu ..........................

51

4.3.3 Permasalahan ..................................................................

52

4.3.4 Kinerja Ramp Dispatcher ................................................

54

BAB V PENUTUP .....................................................................................

56

5.1 Kesimpulan .............................................................................

56

5.2 Saran ........................................................................................

57

DAFTAR PUSTAKA ..................................................................................

58

DAFTAR LAMPIRAN ...............................................................................

59

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