Designed for: Designed by: Date: Version:

STANDART OPERASIONAL Prefunction Team Prestige Event Organizer October, 2021 ALL

PREPARE / BEFORE EVENT PRA EVENT ACTIVITIES PROCESS / EVENT CLIENT RELATIONSHIP AFTER EVENT
PODIUM ANGPAO H-2 Remind penjaga buku tamu dan PIC Melakukan Briefing kepada penjaga buku tamu *Jika penjaga buku tamu minta masuk atau HAL YANG DILAKUKAN SETELAH EVENT
* Cek jumlah podium angpao Angpao terkait jam standby untuk briefing dan (harus jelas, dikonfirmasi ke penjaga buku makan * Memfoto semua karangan bunga (Jika ada),
* Cek jumlah kursi penjaga menyerahkan kunci. Stand by Max Set jam tamu hal ap yang belum jelas bisa ditanyakan) - Bergantian masuk untuk makan crew melakukan check keseluruh area venue *
buku tamu (disesuaikan dengan rundown) sebelum event dimulai. BRIEFING MENGGUNAKAN BAHASA - Meminta Approval mempelai untuk Telepon PIC Angpao Groom dan Bride untuk
* Cek jumlah souvenir (Hitung dan SOPAN DAN PROFESIONAL menutup podium ( jika ditutup, penjaga buku melakukan serah terima angpao dan gift
Foto) * Menyiapkan dan Menata alat Meminta form serah terima saat TM atau hari tamu tidak boleh kembali sebelum serah STANDART SERAH TERIMA
untuk podium: - Buku Tamu (Ditulis podium H ke PM event hari tersebut. HAL YANG PERLU MENJADI PERHATIAN terima selesai). * Garis setiap akhir buku tamu lalu tulis jumlah
A,B,C,dst --> KODE A,B,C DITULIS DI TIAP SAAT BRIEFING STANDART TUTUP PODIUM 1 jam angpao pada masing-masing podium dan PIC
LEMBAR dan diberi nomor) - Sistem Angpao (Campur / Pisah) sebelum acara di rundown berakhir. Angpao keluarga harus tanda tangan dibawah di
- Gembok dan kunci sesuai jumlah - Sistem Souvenir ( Langsung / Akhir) - Menyiapkan minum untuk penjaga setiap buku. *
podium angpao - Apa ada sistem TEA PAI CARD ? buku tamu Foto SETIAP LEMBAR buku tamu dan KIRIM
-Sign jejak kaki jaga jarak - Sistem Jumlah Souevenir (1 Angpao 1 GRUP
- Sticker angpao (diletakkan per buku souvenir atau semua dapat souvenir) *Jika serah terima dilakukan sebagian podium
tamu) - Alat tulis dulu (kunci HARUS dikembalikan kepada PIC
- Angpao kosong YANG DILAKUKAN CREW SAAT MULAI angpao untuk dibawa) *
- Kartu nama - Mengupdate jumlah tamu undangan melalui Jika minta bantuan EO/Pagar Ayu untuk
HT (dalam persentase) menggantikan penjaga buku tamu, harus serah
- Mengarahkan untuk melakukan cek suhu dan terima dahulu dan digaris untuk memisahkan
memakai hand sanitizer mana tanggung jawab EO / Pagar ayu dan mana
PHOTOBOOTH AREA - Mengarahkan agar berfoto di area photoboth tanggung jawab penjaga buku tamu *
* Sudah ready 2 Meja IBM + 4 Kursi - Mengawasi penjaga buku tamu EO tidak boleh membuka kunci kecuali disaksikan
- Mengarahkan untuk tidak bergerombol keluarga.
* lokasi (termasuk titik tembak dan tidak EQUIPMENT RESOURCES dengan menuju ke podium lain yang kosong REMINDER YANG DISERAHKAN KE PIC ANGPAO
dilalui orang-orang) - Memberikan meal crew untuk 1. Rangkap 2 form serah terima (Jika PIC ada 2
* Memberikan Meal Crew untuk vendor PERALATAN YANG HARUS ADA DI PRE vendor photo booth KIRIM SEMUA FOTO YANG ADA KE GRUP berikan masing-masing 1, EO hanya foto saja form
photobooth FUNCTION CLEAR UP AREA (PROSESI 1. FOTO KARANGAN BUNGA serah terima)
PHOTO GALLERY AREA * Gembok dan Kunci MASUK) * Crew mengudaksi tamu 2. FOTO TIAP BUKU TAMU 2. Buku tamu, angpao dan sticker angpao sisa
* Memastikan poto galery sudah terpasang * Alat Tulis (Ballpoint) yang ingin masuk untuk sedikit bergeser agar 3. FOTO SISA SOUVENIR masing masing podium dimasukkan ke dalam tas
* Menghitung jumlah photo gallery * Angpao Kosong tidak in frame di kamera. 4. FOTO PHOTO GALERY merah
HYGIENE PROTOCOL * Hand Sanitizer untuk diletakan di masing- * Clear up bisa meminta 5. FOTO FORM SERAH TERIMA 3. Sisa Souvenir (Dihitung dan difoto sisanya)
* Menyiapkan temp gun automatic (By EO) masing podium bantuan Pagar ayu jika kondisi sangat padat 4. Photo Gallery
* Hand sanitizer automatic (By * Tas Merah tiap Podium * Tamu disarankan 5. List karangan bunga ditulis di balik form serah
EO) * Memasang himbauan * Form Serah Terima menuju photobooth terlebih dahulu (jika denah terima 6.
protocol kesehatan * Memasang sign kaki * Sign kaki jaga jarak memungkinkan) * tamu boleh Gift / kado (jika ada) 7.
jaga jarak GENERAL * temp gun, hand sanitizer, imbauan masuk ketika mempelai telah sampai diatas Sisa makanan dan serah terima jumlah meja
PREPARATION * protokol (By EO) stage atas koordinasi dengan crew food dan usher
Memasang sign toilet, cinciu room, dan * Sign toilet, ruang cinciu dan reception
reception * Table tag (jika ada)
* Memasang table tag (jika ada) * Kartu nama

VALUE MATERIAL HIGHLIGHT NOTE

HAL- HAL YANG PERLU DIMILIKI CREW PREFUNCTION
1. Memiliki informasi yang cukup (Wajib mengetahui ruang cinciu, toilet, kidszone, dan nama keluarga)
2. Sopan dalam melayani undangan
3. Terlihat tenang dan tidak panik
4. Helpful dan proaktif
5. Mampu mengidentifikasi event secara keseluruhan (Menguasai area event)
A C
B

E
D
 Designed for: Designed by: Date: Version: Documentation:

The Lean Canvas Read Instructions

Watch YouTube video

Problem Solution Unique Value Prop. Unfair Advantage Customer Segments This is a post it! Copy
and paste it to the
Top 3 problems Top 3 features Single, clear and compelling message that Can't be easily copied or bought. Target Customers canvas.
states why you are different and worth buying. Target Users

This is a post it! Copy

and paste it to the
canvas.

Existing Alternatives Key Metrics High-Level Concept Channels Early Adopters This is a post it! Copy
and paste it to the
Key activities you measure Path to customers
canvas.

This is a post it! Copy

and paste it to the
canvas.

Cost Structure Revenue Streams

Customer acquisition costs Revenue Model
Distribution costs Life Time Value
Hosting Revenue
People Gross Margin
Etc.

Lean Canvas is adapted from The Business Model Canvas (www.businessmodelgeneration.com/canvas)

This work is licensed under the Creative Commons Attribution-Share Alike 3.0 Unported License. To view a copy of this license, visit:
http://creativecommons.org/licenses/by-sa/3.0/ or send a letter to Creative Commons, 171 Second Street, Suite 300, San Francisco, California, 94105, USA.

Excel implementation by: Neos Chronos Limited (https://neoschronos.com/)

This work is licensed under the Creative Commons Attribution-Share Alike 3.0 Unported License. To view a copy of this license, visit:
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 Designed for: Designed by: Date: Version:

Customer Personas

Persona Name Persona Name Persona Name

Provide here a one line description of the persona: job title, Provide here a one line description of the persona: job title, Provide here a one line description of the persona: job title,
demographic, business information, ... demographic, business information, ... demographic, business information, ...

Attributes DESCRIPTION DESCRIPTION DESCRIPTION

A1 A1 A1

A2 A2 A2

A3 A3 A3

A4 A4 A4

A5 A5 A5

A6 A6 A6

A7 A7 A7

A8 A8 A8

A9 A9 A9

A10 A10 A10

A11 A11 A11

A12 A12 A12

A13 A13 A13

A14 A14 A14

A15 A15 A15

Designed by: Neos Chronos Limited

This work is licensed under the Creative Commons Attribution-Share Alike 3.0 Unported License. To view a copy of this license, visit:
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Excel implementation by: Neos Chronos Limited (https://neoschronos.com/)

 Designed for: Designed by: Date: Version:

Channel Implementation Canvas

Segment Segment Segment

Provide here a one line description of the segment. Provide here a one line description of the segment. Provide here a one line description of the segment.

CHANNEL KEY ACTIVITIES KEY RESOURCES KEY PARTNERS KEY ACTIVITIES KEY RESOURCES KEY PARTNERS KEY ACTIVITIES KEY RESOURCES KEY PARTNERS

AWARENESS

EVALUATION

PURCHASE

DELIVERY

AFTER SALES

Designed by: Neos Chronos Limited

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Excel implementation by: Neos Chronos Limited (https://neoschronos.com/)

 Designed for: Designed by: Date: Version:

Value Proposition Canvas

Benefits Experience Wants Fears

A benefit is what your product does for the The emotional drivers of decision making are
customer. The benefits are the ways that the things that we want to be, do or have. Our
features make your customer’s life easier by wants are usually conscious (but aspirational)
increasing pleasure or decreasing pain. The thoughts about how we’d like to improve our
benefits of your product are the core of your lives. They sometimes seem like daydreams
value proposition. The best way to list out the but they can be powerful motivators of action.
benefits of your product is to imagine all the The wants speak more to the pull of our hearts
ways that your product makes your customer’s and our emotions. I may need a car to get from
life better. A to B, but I want a BMW.

The dark side of making a decision is that it

Features
A feature is a factual description of how your
product works. The features are the functioning
attributes of your product. The features also
provide the ‘reasons to believe’. Many FMCG
marketers deride the importance of features
because features are no longer a point of
difference in most FMCG marketing. But for
technology products and innovative new
services the features can still be important.
The product experience is the way that owning
your product makes the customer feel. It’s the
sum total of the combined features and
benefits. Product epxierence is different to
features and benefits because it’s more about
the emotional reasons why people buy your Needs
product. The product experience is the kernel The customer’s needs are the rational things
that will help identify the market positioning that the customer needs to get done.
and brand essence that is usually built out of Interestingly, needs are not always conscious.
the value proposition. Customers can have needs that they may not
know about yet. Designers call these “latent
needs“. The best example is that none of us
knew that we needed a portable music player
until we saw an iPod for the first time (we also
then suddenly wanted an iPod rather than any
other perfectly good music player). The needs
speak more to the pull of our heads and
rational motivations.
carries fear. Fear of making a mistake, fear of
missing out, fear of loss and dozens of other
related fears. Fears can be a strong driver of
purchasing behaviour and can be the hidden
source of wants and needs. Customer fears
are often the secret reason that no one is
buying your widget. For any product there is a
secret “pain of switching“. Even if your product
is better than the competition, it might not be a
big enough improvement to overcome the
inertia of the status quo.

PRODUCT CUSTOMER
Company Enter value in the -- Designed for: -- box Substitutes
These aren’t the obvious competitors, instead look for the existing coping behaviours. This is on the
canvas because it shocks us into remembering that our customers are real people with daily lives who
have made it this far in life without our product. No matter how much better your product is than the
competition, if it isn’t better than the existing solutions then you don’t have a real world value
Value Proposition proposition.

Ideal Customer
By Peter J. Thomson, based on the work of Steve Blank, Clayton Christensen, Seth Godin, Yves Pigneur and Alex Osterwalder. Released under creative commons license to encourage adaption and iteration. No rights asserted.

This work is licensed under the Creative Commons Attribution-Share Alike 3.0 Unported License. To view a copy of this license, visit:
http://creativecommons.org/licenses/by-sa/3.0/ or send a letter to Creative Commons, 171 Second Street, Suite 300, San Francisco, California, 94105, USA.

Excel implementation by: Neos Chronos Limited (https://neoschronos.com/)

This work is licensed under the Creative Commons Attribution-Share Alike 3.0 Unported License. To view a copy of this license, visit:
http://creativecommons.org/licenses/by-sa/3.0/ or send a letter to Creative Commons, 171 Second Street, Suite 300, San Francisco, California, 94105, USA.
 Designed for: Designed by: Date: Version: Documentation:

The Value Proposition Canvas Read Instructions

This is a post it! Copy

Product Customer and paste it to the
canvas.

This is a post it! Copy

and paste it to the
canvas.

Benefits Wants
This is a post it! Copy
Experience Fears and paste it to the
canvas.
Features Needs

This is a post it! Copy

and paste it to the
canvas.

Company Enter value in the -- Designed for: -- box Substitutes

Product

Ideal Customer
Based on the work of Steve Blank, Clayton Christensen, Seth Godin, Yves Pigneur and Alex Osterwalder. Released under creative commons license to encourage adaption and iteration. No rights asserted.

This work is licensed under the Creative Commons Attribution-Share Alike 3.0 Unported License. To view a copy of this license, visit:
http://creativecommons.org/licenses/by-sa/3.0/ or send a letter to Creative Commons, 171 Second Street, Suite 300, San Francisco, California, 94105, USA.

Excel implementation by: Neos Chronos Limited (https://neoschronos.com/)

This work is licensed under the Creative Commons Attribution-Share Alike 3.0 Unported License. To view a copy of this license, visit:
http://creativecommons.org/licenses/by-sa/3.0/ or send a letter to Creative Commons, 171 Second Street, Suite 300, San Francisco, California, 94105, USA.
 Designed for: Designed by: Date: Version: Documentation:

The Lean Canvas Lean Canvas Ash Maurya 01 January 2010 1.0
Read Instructions
Watch YouTube video

Problem Solution Unique Value Prop. Unfair Advantage Customer Segments This is a post it! Copy
and paste it to the
Business models needs Helps startups raise Personal Authority canvas.
Lean Canvas Startup Founder (Creators)
to be more portable theirs odds of success
Advisors / Investors (Collaborators)
Measuring progress is Progress Dashboard
"Expert" endorsements
hard work

Communicating learning Sharing Learning

This is a post it! Copy
is critical
and paste it to the
canvas.

Existing Alternatives Key Metrics High-Level Concept Channels Early Adopters This is a post it! Copy
and paste it to the
Github meets Weight- canvas.
Create Lean Canvas 1. Blog / Book / Workshops Familiarity with Lean Startups,
Intuition, business plan, watchers for business
spreadsheets models.
Track Experiment 2. Startup / Acelerators / Investors Customer Development,

Invite Collaborator Startup report card Business Model Canvas.

This is a post it! Copy

and paste it to the
canvas.

Cost Structure Revenue Streams

Hosting Costs - heroku (currently $0) 30-day Free trial @ $14/mo

People Costs - 40hrs & $65/hr - $10K/month (1 private canvas / 3 collaborators)

Break-even point: 743 customers

Lean Canvas is adapted from The Business Model Canvas (www.businessmodelgeneration.com/canvas)

This work is licensed under the Creative Commons Attribution-Share Alike 3.0 Unported License. To view a copy of this license, visit:
http://creativecommons.org/licenses/by-sa/3.0/ or send a letter to Creative Commons, 171 Second Street, Suite 300, San Francisco, California, 94105, USA.

Excel implementation by: Neos Chronos Limited (https://neoschronos.com/)

This work is licensed under the Creative Commons Attribution-Share Alike 3.0 Unported License. To view a copy of this license, visit:
http://creativecommons.org/licenses/by-sa/3.0/ or send a letter to Creative Commons, 171 Second Street, Suite 300, San Francisco, California, 94105, USA.