UNIT 1

ASKING AND OFFERING HELP/SERVICE

Kompetensi Dasar
3.1. Menerapkan fungsi sosial, struktur teks, dan unsur kebahasaan teks interaksi
interpersonal lisan dan tulis yang melibatkan tindakan menawarkan jasa, serta
menanggapinya, sesuai dengan konteks penggunaannya. (Perhatikan unsur kebahasaan
May I help you?, What can I do for you? What if ...?)

4.1. Menyusun teks interaksi interpersonal lisan dan tulis sederhana yang melibatkan
tindakan menawarkan jasa, dan menanggapinya dengan memperhatikan fungsi 1ocial,
struktur teks, dan unsur kebahasaan yang benar dan sesuai konteks.

Indikator Pencapaian Kompetens

3.1.1 Mengamati fungsi social, struktur, dan unsur kebahsaaan menawarkan jasa serta
tanggapannya.
3.1.2 Mengidentifikasi/mendeskripsikan menawarkan jasa serta tanggapannya.
3.1.3 Menjelaskan menawarkan jasa serta tanggapannya yang tercantum dalam dialog
singkat.
3.1.4 Menganalisis tanggapan yang akan diberikan terhadap ungkapan menawarkan jasa
yang diberikan.

4.1.1 Memberikan tanggapan secara langsung terhadap ungkapan menawarkan jasa yang
diberikan.
4.1.2 Menuangkan ide dan gagasan dalam bentuk tulisan (percakapan) berdasarkan situasi
yang diberikan.
4.1.3 Menyampaikan secara lisan percakapan yang termuat didalamnya ungkapan
menawarkan jasa serta tanggapannya.

Tujuan Pembelajaran

Setelah mempelajari Unit 1, peserta didik diharapkan mampu menerapkan, menganalisis dan
menyusun teks interaksi interpersonal lisan dan tulis yang melibatkan tindakan menwarkan
jasa (asking and offering help/service) dengan memperhatikan fungsi sosial, struktur teks,
dan unsur kebahasaan yang benar dan sesuai konteks dengan sopan, rasa ingin tahu, tanggung
jawab, displin selama proses pembelajaran, bersikap jujur, santun, percaya diri, dan aktif
serta mampu berkomukasi dan bekerjasama dengan baik.

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 KEGIATAN PEMBELAJARAN

A. Pay attention and identify the following pictures

Pictures Identify The Pictures

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B. Vocabulary Builder
Guess the meaning in Indonesian and identify what kind of the following words are
them by using the check list!

Kind of Word
Words Meaning
Verb Adjective Noun Adverb
out side
turn on
weather
hot
make
wait
busy
mind
now
need
clean
easy
yesterday
forget
problem
building
tired
wrong
stomach
bring
helpful
take
food
medicine
nice

C. Study The following Dialogues

Asking for help/service:

Dialogue 1
Mother : Oh, it is really hot outside. Ola, can you turn on the fan?
Ola : Sure, Mom.
Mother : Thank you, Sweetie.
Ola : The weather today is very hot. What if I make an ice tea for you, Mom?
Mother : That would be great. Ola: Okay, Mom. Wait for five minutes.
Mother : Okay, Sweetie.

Source: https://www.kompas.com/skola/read/2020/11/18/174714369/contoh-dialog-asking-and-offering-help?page=all

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Dialogue 2

Bintang : Hello, Syifa, are you busy?

Syifa : Hi, Bintang. Hmm not really. I’m just checking my homework now.
Bintang : oh, would you mind helping me?
Syifa : Of course not, what I need to do?
Bintang : Help me to clean the white board, because I am cleaning the floor.
Syifa : It’s easy Bintang. Let me help you.
Bintang : Thank you so much

Source: https://pelajarindo.com/contoh-dialog-asking-for-help-beserta-artinya/

Offering for help/service

Dialogue 1

Vino : Mom, could you help me? I quite understood about this chapter yesterday but
I forget how to solve this problem.
Mother : Sure. Let me see, Vino. Vino: Here, Mom.
Mother : Oh, you just need to calculate the perimeter of this building.
Vino : Oh, I see. It’s easy!
Mother : That’s right. Look! It’s your dad!
Vino : Good evening, Dad!
Father : Good evening, my son!
Vino : You look tired, Dad. Do you want me to make a cup of tea?
Father : That’s a good idea. Thanks, Vino.
Vino : My pleasure, Dad.

Source: https://www.kompas.com/skola/read/2020/11/18/174714369/contoh-dialog-asking-and-offering-help?page=all

Dialogue 2
Kissha : Hey you looks pale, what's wrong with you?
Helen : My stomach hurts, maybe this is because I didn't take breakfast this morning.
Kissha : May I bring you to the UKS?
Helen : Sure, It would be really helpful.
Kissha : Would you like me to bring you some foods?
Helen : Yes please.
Kissha : Okay, but I will take you to UKS first then I will bring you foods and medicine.
Helen : Thanks Kissha, It's very nice of you.
Kissha : It was friends are for.

Source: https://www.jagoanbahasainggris.com/2017/04/materi-dialog-dan-soal-bahasa-inggris-asking-and-offering-
for-help.html

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Expression of asking and offering for help/service:
Asking and offering for help is one of the expression in English which states that we ask
and provide assistance to someone. Usually the asking or offering for help sentence starts
with modal auxiliaries, such as: can, may, will, shall, could, should, would.
Asking and offering for help expression purpose is to ask or offer assistance for someone
who is doing something politely. There are two kinds of expression; informal and formal.
Informal expressions are used when you talk with someone close to you and formal
expressions are used when you talk with someone are older or whose position is higher
than you. There are two kinds of expression response: accepting and refusing. If you want
to refuse someone’s asking/offering you have to refuse politely, and if you want to accept
someone’s asking/offering don’t forget to say “thank you” to them.
There are a few things that need to be considered in order to offer a help:
• Ask what you can do to help. Talk to your family member or your friend and ask them
what they most need help and offer you services. By offering before they ask you, you
are showing that you care about them.
• Listen. Often what people need is simply someone who wants to listen to with kindness
and without judgement. So, they will tell you about their problem.
• Do act. If you have already know what the problem is, do act to help them solve their
problem.
• The most important thing of offering helps is helping with all of your heart and soul.

Fungsi Sosial

Fungsi sosial dari asking and offering help/service adalah untuk membantu hubungan
interpersonal antara individu satu dengan yang lain. Dengan menawarkan bantuan
kepada keluarga atau teman, menunjukkan bahwa kita peduli terhadap orang-orang di
sekitar kita.

Struktur Teks
Asking for help/service:
 Permintaan
 Pemersilahan

Offering for help/service:

 Penawaran
 Penerimaan
Unsur Kebahasaan
Menurut British Council, ketika menawarkan bantuan atau layanan, frasa yang umum
digunakan adalah modal verbs seperti can, could, dan would. Untuk menawarkan
bantuan atau layanan kepada seseorang dapat menggunakan kalimat formal atau
informal.

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 Responses
Asking for Help Expression Examples
Accepting Refusing
 Can you turn on the fan?  I am sorry
Can you… (+ Verb1/be)?
 Can you help me?  I am sorry, I
 Could you help me to can’t
open the door?  No, I can’t
Could you… (+ Verb1/be)?
 Could you make a cup of  Absolutely not
coffee?  Sorry, I’m
 Would you please drive  Okay busy
me to the market?  Certainly  I’m afraid I
Would you…(+ Verb1)? 
 Would you prepare the Of Course can’t do it
dinner?  Alright  I am sorry, I
 Would you like to turn  Absolutely can’t help you
off the light?  Sure now
 Would you like to clean  Yes, please  Sorry, I am
the room?  Yes, I can busy right now
Would you like to… (+  I wish I could
Verb1)? help you but I
have to do
some
important
tasks.
 Would you mind helping
me?  I don’t mind
Would you mind… (+Ving)?  Yes, I am
 Would you mind  Not at all
sorry
carrying my book?  Of course not
 I believe so
 Do you mind teaching my  Why not
 Of course
cousin?  No problem
Do you mind… (+Ving)?  Do you mind taking me a
 Sure
 No
glass of water?
 Okay
 I am sorry
 Certainly
 I am sorry, I
 Of Course
can’t
 Help me to clean the  Alright
Help me……, please!  Sorry
white board, please!  Absolutely
 No, I can’t
 Sure
 I am afraid, I
 Yes, please can’t do it
 Yes, I can

Offering for Help Responses

Examples
Expression Accepting Refusing
 May I get you something  Okay.
to drink?  No, thank you.
 Yes.  It’s okay, thank
May I… (+ Verb1/be)?  May I bring you to the
 Yes, please. you
UKS?
 Yes, thank you.  No, I’m fine.
 May I help you?
 Certainly. Thank you.
 Can I give you a hand?
Can I… (+ Verb1/be)?  Thank you.  No, you don’t
 Can I help you?
 Thanks. need to.
 Shall I open the gate?
 That would be  I can do it
Shall I…(+ Verb1)?  Shall I help you to
great. myself, it’s
prepare the dinner?
 Could I turn on the  That’s a good okay.
idea.  Don’t worry, I
light? can help
Could I… (+ Verb1)?
 Could I give you  That’s very
kind of you. myself.
suggestion?
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  Would you like me to  How kind of  Thanks, but I
bring you some foods? you! Thank you prefer not to
 Would you like me to very much. bother you.
Would you like me to…
help you?  That’s very  Don’t bother
(+Verb1)?  Would you like me to yourself,
good of you!
carry your book?  Thanks. That thanks.
would be  That would be
 Do you want me to make excellent. great but …..
Do you want me to… a cup of tea?  That is so nice  That’s a good
(+Verb1)?  Do you want me to take of you, thank idea but ….
a glass of water? you.  That’s very
 Let me help you!  That would be
kind of you but
Let me…. …(I can do it
 Let me check your note! great, thank you
by myself)
so much.
 That’s terribly
kind, Thank
What can I do for you? you very much.
What can I help you?  What a good
idea!

Task 1
Read the following dialogues carefully. Then, try to identify and underline the expressions
you have learned!
Dialogue 1
Mr. Jack : Hello waiter, can you come here for a second?
Waiter : Sure. What can I help you sir?
Mr. Jack : Could you bring me some salt?
Waiter : Yes, sir and would you like to try some coffee? We have the best quality in this
town.
Mr. Jack : Wow it would be really lovely to try it.
Waiter : Ok sir, is there anything can I help you with?
Mr. Jack : No thanks, I think it's enough.
Waiter : Okay I will bring it to you now.

Source: https://www.jagoanbahasainggris.com/2017/04/materi-dialog-dan-soal-bahasa-inggris-asking-and-offering-for-
help.html

Dialogue 2
Shanti : Rina, are you free this evening?
Rina : Yes, I don’t have any plan to go out. What’s going on?
Shanti : Could you help me for a second?
Rina : Sure. I would love to. What can I do for you Shanti?
Shanti : Yesterday, my English teacher gave me a task, but I really don’t understand it. I
need your help.
Rina : Okay. No problem. What is it about?
Shanti : It is about simple present tense. I’m still confused.
Rina : Just come to my house Shanti. What time will you come this evening?

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Shanti : Maybe around 7 P.M. Is that okay?
Rina : Yes, that’s okay.
Shanti : Thanks Rina. See you.
Rina : You are welcome Shanti.

Source: https://www.englishcafe.co.id/percakapan-bahasa-inggris-tentang-asking-for-and-giving-help/

Dialogue 3
Mom : Are u busy Rio?
Rio : No, I’m not Mom. What’s the matter?
Mom : I want to make pizza for us, but unfortunately we run out of flour. Could you give
me a hand to buy some flour?
Rio : Yay! I like pizza. Let me help you to buy some flour, Mom.
Mom : Thank you, my son. You can buy it in the market.
Rio : Sure Mom. I will go now.
Mom : Alright, please be careful.
Rio : Okay Mom.

Source: https://www.englishcafe.co.id/percakapan-bahasa-inggris-tentang-asking-for-and-giving-help/

Task 2
Complete the following dialogues with the words in the box!

a. Certainly, thanks d. Let me help you

b. Do you want me to take e. I am really sorry
c. No, thanks f. Could you lift

1. John : The box looks heavy. ……………

Harry : That’s very kind of you. Thank you very much.

2. Lia : Excuse me. ………………. this box!

Nita : Sure
Lia : Thank you

3. Ahnaf : Dad look tired. …………… a glass of water for you?

Iqbal : Sure, thank you my dear son.

4. Biya : You look very busy. May I help you?

Asyila : …………… I can do it by myself.

5. Anita : Hello Ms. Ratu, Do you need any help?

Ms. Ratu : Yes I am. Could you please bring students' homework books in my table?
Anita : …………………

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Task 3
Complete the following dialogues with the correct word!
1. Tania : I forget to bring my money. Would you mind ……… you money, please?
Dona : Of course not.

2. Ronny : This is your motorcycle. Could you…….. over there?

Donny : Sure

3. Rani : I am so sleepy
Monna : Do you want me to ……….. a cup of coffee?
Rani : That would be great. Thank you

4. Bona : This mathematic task is so hard. Do you mind………….me to do the task?

Lia : I am so sorry, you must do it by yourself.

5. Biya : What are you doing, mom?

Mom : I am cooking rending
Biya : Shall I ……..you, mom?
Mom : Certainly, my dear daughter.

D. Word Pronunciation

Words Pronunciation
free /friː/
plan /plæn/
could /kʊd/
would /wʊd/
English /ˈɪŋɡlɪʃ/
gave /ɡeɪv/
pale /peɪl/
conditional /kənˈdɪʃ(ə)nəl/
sentence /ˈsentəns/
confused /kənˈfjuːzd/
stomachache /ˈstʌməkeɪk/
should /ʃʊd/
way /weɪ/
medicine /ˈmed(ə)s(ə)n/
hurt /hɜː(r)t/

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E. Reading Comprehension

Read the following dialogues a laud and comprehend them!

Dialogue 1

Dina : Jane, are you free this afternoon?

Jane : Yes, I don’t have any plan to go out. What's up?
Dina : Could you help me for a second?
Jane : Sure. I would love to. What can I do for you Dina?
Dina : Yesterday, my English teacher gave me a task, but I really don’t understand it.
I need your help.
Jane : Okay. No problem. What is it about?
Dina : It is about Conditional Sentences. I’m still confused.
Jane : Just come to my house Dina. What time will you come this evening?
Dina : Maybe around 4 P.M. Is that okay?
Jane : Yes, that’s okay.
Dina : Thanks Jane. See you.
Jane : You are welcome Dina.

Source: https://www.itapuih.com/2019/01/3-contoh-dialog-bahasa-inggris-asking.html

Answer the questions based on the information in the dialogue 1!

No Questions Answer

What are Dina and Jane talking

1.
about?

When do Dina and Jane discuss the

2.
task together in Jane’s house?

What do you think about Jane’s

3.
English capability?

… I really don’t understand it. I need

your help.
4.
What does the word “it” refer to?

Show me which utterance is asking

5.
for help?

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Dialogue 2:

Bimo : Hi, Tony. Your face looks so pale. What’s wrong with you?
Tony : Hi Bimo. Yes, I think I got a stomachache. My stomach is very hurt. I have
not had my breakfast yet.
Bimo : Oh, poor you Tony. I think we should have our breakfast before we go to
school or studying.
Tony : I was not so hungry last morning. So that’s way, I didn’t have my breakfast.
Maybe that’s my fault Bim.
Bimo : Hmm. Yeah, that’s okay for now. But next time, please remember to have
your breakfast Tony.
Tony : Alright Bimo.
Bimo : Can I do anything to help?
Tony : I need to get some medicine, but my stomach is still hurt. Can you get some
for me?
Bimo : Okay Tony. I will get some for you in medical room and I also will buy some
food for you.
Tony : Thank you so much Bimo. I can’t say a word. Thanks for your help
Bimo : You’re welcome Tony.

Source: https://www.englishcafe.co.id/percakapan-bahasa-inggris-tentang-offering-help-beserta-artinya/

Answer the questions based on the information in the dialogue 2!

No Questions Answer

Where does the dialogue probably

1.
take place?

What is the relationship between

2.
Tony and Bimo?

Why does Tony’s stomach get

3.
hurt?

What is Bimo going to do for

4.
Tony’s problem?

Show me which utterance is

5.
offering for help?

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Dialogue 3

James : Would you help me figure out what to do about the office party?
Riana : I would be happy to help. What would you like me to help with, food or
entertainment?
James : I would like to help you with both.
Riana : That will work out fine. To make sure everything goes together, do you think
this party should be casual or dressy?
James : A dressy party would be fun!
Riana : That will work out fine. Do you think that Chinese or Continental food would be
best?
James : We should probably have both.
Riana : Yes, that will work out fine. Should we hire a band or bring in a magician?
James : Maybe we could do both!
Riana : Everything sounds great then! I'll meet you back here on Friday to discuss the
details.

Source: https://www.itapuih.com/2019/01/3-contoh-dialog-bahasa-inggris-asking.html

Answer the questions based on the information in the dialogue 3!

No Questions Answer

What are James and Riana talking

1.
about?

What kind of food will be served at

2.
the party?

3. How the party will be held?

We should probably have both.

4. What is the similar meaning of the
underlined word?

What is the expression of the

5.
underlined sentence in dialogue 3?

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F. Making A dialogue Using Expression of Asking and Offering Help/Service

Task 1: Let’s write the dialogue of asking or offering help with your partner class by
using the following clues/situation and format!

1. Choose one of the following clues/situation to write the dialogue

a. Your best friend is going to have a wedding party, she asked you to help her prepare
the venue and the party invitation.
b. There is a beggar in front of your house, he has not eaten for three days and he looks
hungry and almost fainted.
c. One of your family is hit by a flood in Jakarta. Many things in his house are carried
away, so he needs and asks for your help.
d. Your house's electricity line is cut off because a tree fell near your house, then you
call the PLN center to ask for help.

2. The format of writing dialogue

a. Choose your partners and then make a group which consists of 2 members.
b. There are three parts in the dialogue (opening, content and closing).
c. Everyone must speak at least five times in the dialogue.

Example given for two participants:

A
Opening
B

A
Content
B

A
Closing
B

Task 2: Let’s perform the dialogue you have written in front of the class, and role
playing for the dialogue!
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G. Review Test

1. Read carefully and answer the questions

Ara : Good afternoon Mrs.Tina.
Mrs. Tina : Good afternoon Ara. What are you doing?
Ara : I’m looking for a book. Could you do a favor for me?
Mrs. Tina : What is it?
Ara : I need a book about science. Would you mind showing me it?
Mrs. Tina : No, of course not. Can you look for it on the shelf over there?
Ara : Umm… I have searched it but I haven’t found it. Would you please look
for it together?
Mrs. Tina : I have two books of science. Both of them are “My body science” and
“A Philosopher looks al science”. Do you like both of them?
Ara : Really? Can you lend me the second one, please?
Mrs. Tina : I’ll lend you if you give it back soon.
Ara : Certainly. I’ll return it immediately. Thank you.
Mrs. Tina : You’re welcome.

Questions:

1. Where does the conversation take place?

2. What is Ara looking for?
3. How many books does Mrs. Tina have?
4. Which book does Ara borrow?
5. “I have searched it…..” What does the underlined word mean?
6. “Would you mind showing me it?” What does the underlined word refer to?

2. Read carefully and answer the questions

Rahma : Excuse me, Ma’am.

Teacher : Yes, Rahma. What’s up?
Rahma : Ma’am. I’m a little bit confused with question number three. Would you be
kind enough to explain me more about it?
Teacher : Let’s ask the others first
Rahma : O.K.
Teacher : Listen, class. Rahma has a problem with question number three. Can any of
you help Rahma? What about you Gilang?
Galling : I’m really sorry Ma’am. I can’t. Finally, I don’t understand it either.
Teacher : Do you? Well…it seems to be everybody’s problem. All right then, I’ll
explain it once again. But first, Yandar, will you clean the blackboard?
Yandar : Yes, Ma’am.
Teacher : Thank you.

Questions:
1. Where do you think the dialog take place?
2. What is Rahma’s problem?
3. Can Gilang help Rahma solve her problem? How do you know?
4. What is Yandar asked for?
5. Rahma said “Would you be kind enough to explain me more about it?”
What does the word “you” refer to?

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 3. You want someone to do something for you. Say it politely. Number 1 is an
example.

1. Turn up the fan.

Answer: Could you turn up the fan, please?
2. Turn on the computer
Answer: …………………………………………………….
3. Turn off the television
Answer: …………………………………………………….
4. Switch off the cell phone
Answer: …………………………………………………….
5. Switch on the computer
Answer: …………………………………………………….
6. Speak loudly
Answer: …………………………………………………….
Source: https://www.jagoanbahasainggris.com/2017/04/materi-dialog-dan-soal-bahasa-inggris-asking-and-offering-for-
help.html

H. Portfolio

Do the following assignment!

1. Make a dialogue using expression of offering help/service. You can make your own
situation in your dialogue.
2. Write the dialogue on piece of paper and submit it to the teacher.

I. Summary
1. Asking and offering for help is one of the expression in English which states that we
ask and provide assistance to someone. Usually the asking or offering for help sentence
starts with modal auxiliaries, such as: can, may, will, shall, could, should, would.
2. Accepting an asking or offering something means used to receive help or offer from
someone. Refusing an asking or offering something means used to decline assistance or
offer from someone.

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Formative Assessment
1. Mark : Hello, Gina. Where have you been?
Gina : Hi, Mark. I just bought a few kilograms of apples in the market.
Mark : Do you need some help to carry the apples?
Gina : _______

The suitable respond to complete the dialogue is….

A. I don’t know
B. Why?
C. Of course, that’s very kind of you
D. I will help you
E. Goodbye

2. Daniel : You look so busy. _______

Maria : No, thank you. I can handle them.

The suitable expression to complete the dialogue is….

A. I will leave you alone
B. Would you like some help?
C. Do you want to help me?
D. Sure, I would like to
E. Yes, please

3. Smith : I heard there will be a concert tonight. Would you like to go with me?
Tom : I’m afraid I cannot.
Smith : Why? I think you really love the band.
Tom : Yes, I do. But I have many works at home.
Smith : Let me help you, then.
Tom : ___________
Smith : Never mind. That’s what a friend should do.

What should Tom say?

A. I really appreciate your help
B. I don’t need your help
C. I am fine, thank you
D. I will go, too
E. Don’t worry

4. Jack : Sir, would you like me to close the window for you?
Mr. Wilson : Yes, please. It’s very cold inside.

The underlined sentence express…

A. Asking help
B. Offering help
C. Refusing something
D. Accepting an offer
E. Suggestion

5. Nina : Mom, do you need some help? You look so busy this morning.
Mother : Of course, dear.
Nina : I need another pair of hands to wash the dish.

16
 The underlined sentence expresses ….
A. Accepting help
B. Offering help
C. Refusing help
D. Looking for something
E. Apologizing

6. Bill : James, will you join me to build a birdhouse?

James : Sure, _______. I am really excited.

Complete the dialogue above with right expression ….

A. I don’t want to.
B. I am busy today
C. I will
D. I will not
E. I have to go

7. Bryan : Nagy, where are you?

Nagy : I’m in the house. What’s the matter?
Bryan : oh _____________
Nagy : I’d like to help you. For what?

Complete the dialogue above with suitable expression…

A. Would you like some help?
B. Sorry, I can’t help you
C. Could I possibly ask you to help me?
D. Let me help you
E. No, you don’t need to help

8. Romy: May I help you?

Deny: Hmmm. Don’t bother yourself, thanks.

The underlined sentence express…

A. Asking help
B. Giving help
C. Offering help
D. Refusing an offer
E. Accepting an offer

9. Elsa : Will you help me to build a snowman?

Olaf : Yes, of course. _____ .

Complete the dialogue above…

A. I won’t
B. I will
C. I will not
D. Will I?
E. Shall I?

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10. Indry : The box you brought looks very heavy. _____________
Putry : Sure. It’s very kind of you. Thanks.

The suitable expression to complete the dialogue is….

A. Would you like me to help you?
B. Would I like to help me?
C. Would you like to help me?
D. Would you like to bring it for me?
E. Could you bring it for me?

11. Andry : Your cupboard looks heavy. Would I help you?

Sintya : ........................Thanks a lot.

The suitable expression to complete the dialogue is…

A. I’d love to but I don’t think it is better
B. I’m really sorry. I can do it by myself
C. Well, I’m not sure we can
D. What a great idea!
E. Not for me, thanks

Complete the dialogue below (question 12 and 13)

Mandy : Good morning, Sir. Do you have a science book about animal anatomy?
Shopkeeper: Of course, dear. We have a book that you want. ______ (12) to show the shelf?
Mandy : I am fine, Sir. I can find by myself. I have other books to find, too.
Shopkeeper: _______ (13). Take your time.
Mandy : Thank you, Sir.

12. The suitable expression to complete the dialogue is…

A. I would like
B. Can you
C. Do not go
D. Would you like me
E. May I

13. What should the shopkeeper say?

A. I am busy
B. Sorry
C. Thank you
D. Will you go?
E. That’s okay

Complete the dialogue below (for questions number 14 and 15)

Mr Iqbal: Jon, come here, please!

Andy : Yes, sir. I’m coming.
Mr Iqbal: (14) __________ the goods to the shop, please?
Andy : With pleasure, sir.
Mr Iqbal: Don’t forget to put into the correct case!
Andy : (15) ______, sir.
Mr Iqbal: Thanks.

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14. The suitable expression is…
A. Can you bring
B. Can I bring
C. May I bring
D. Don’t bring
E. I would like to bring

15. The suitable expression is…

A. Sorry, I can’t
B. I wish I could help you
C. I’m busy
D. I need some help
E. Don’t worry

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