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CONVERSATION IN TELEPHONE
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UKBM

KBM Mata Pelajaran : Bahasa Inggris Peminatan

Semester :3
Tahun Pelajaran : 2020 - 2022

I.KD ( Kompetensi dasar ) :

3.6. Menerapkan fungsi sosial, struktur teks, dan unsur kebahasaan
teks interaksi transaksional lisan dan tulis yang melibatkan
tindakan memberi dan meminta informasi melalui telepon terkait
acara, tawaran, janji dan reservasi, sesuai dengan konteks
penggunaannya.
4.6. Menyusun teks interaksi transaksional lisan dan tulis yang
melibatkan tindakan memberi dan meminta informasi melalui
telepon terkait acara, tawaran, janji dan reservasi, dengan
memperhatikan fungsi sosial, struktur teks, dan unsur kebahasaan
yang benar dan sesuai konteks

II. Materi Pokok : Converstion in Telephone

III. Alokasi waktu : 3 x 45 menit ( 1 kali pertemuan ) atau 9 x 45 menit ( 3
kali pertemuan ).

IV. Tujuan Pembelajaran :

Melalui diskusi, tanya jawab, penugasan, presentasi dan analisis, peserta didik
dapat Menerapkan fungsi sosial, struktur teks, dan unsur kebahasaan teks
interaksi transaksional lisan dan tulis yang melibatkan tindakan memberi dan
meminta informasi melalui telepon terkait acara, tawaran, janji dan reservasi,
sesuai dengan konteks penggunaannyapenggunaannya, sehingga peserta didik
dapat menghayati dan mengamalkan ajaran agama yang dianutnya,
mengembangkan sikap jujur, peduli, dan bertanggungjawab, serta dapat
mengembangankan kemampuan berpikir kritis, komunikasi, kolaborasi,
kreativitas (4C).

V. Materi Pembelajaran.

- Faktual : tindakan memberi dan meminta informasi melalui telepon

terkait acara, tawaran, janji dan reservasi
- Konseptual : Menjaga keharmonisan komunikasi antara penyedia jasa dan
pelanggan untuk saling menguntungkan
- Procedural : Memulai Menanggapi (diharapkan/di luar dugaan)

VI. Materi Pembelajaran : tindakan memberi dan meminta informasi melalui

telepon terkait acara, tawaran, janji dan reservasi

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1. Peta Konsep

Telephoning Text structure

Social function

Unsur Kebahasaan

Kegiatan Pembelajaran

a. Pendahuluan

Answer the following questions.

1. Have you ever made a phone call?

2. Have you ever received a phone call?

3. Is it important to speak politely on the phone? Why?

4. If you don’t know someone on the phone, what should you say?

5. Have you ever made an appointment?

6. What did you say at the beginning?

7. Why did you have to make an appointment?

8. Have you ever made a reservation?

9. Why do you think people should make a reservation?

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Untuk dapat menyelesaikan persoalan tersebut, silahkan kalian lanjutkan ke

kegiatan belajar berikut dan ikuti petunjuk yang ada dalam UKB ini.

b. Inti

1)Petunjuk Umum UKBM

Baca dan pahami materi pada berbagai Buku Teks Pelajaran Bahasa Inggris
Peminatan kelas XI.
a) Setelah memahami isi materi dalam bacaan berlatihlah untuk berfikir
tinggi melalui tugas-tugas yang terdapat pada UKBM ini baik bekerja
sendiri maupun bersama teman sebangku atau teman lainnya.
b) Kerjakan UKBM ini dibuku kerja atau langsung mengisikan pada bagian
yang telah disediakan.
c) Kalian dapat belajar bertahap dan berlanjut melalui kegiatan ayo berlatih,
apabila kalian yakin sudah paham dan mampu menyelesaikan
permasalahan dalam kegiatan belajar yang ada, kalian boleh sendiri atau
mengajak teman lain yang sudah siap untuk mengikuti tes formatifagar
kalian dapat belajar ke UKBM berikutnya.

2)Kegiatan Belajar

Kalian sudah siap ?

Ayo, ikuti kegiatan belajar berikut dengan penuh kesabaran dan penuh
konsentrasi ya.

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Stimulus

Task 1

Look at the picture on the below.

➢ Hello, Tom speaking.

➢ Hi Tom, this is Mary. Is your brother in?
➢ No, he’s at the cinema. Can I take a
message?
➢ Yes, could you tell him to call me back,
please?
➢ Sure.
➢ Thanks. Bye.

Bye.

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Task 2

Study this information below.

General phrases

Who is speaking, please?

Who would you like to speak to?

What number did you dial?

Oh sorry, I think I’ve dialled the wrong number.

Can I speak to Mr. X's assistant, please?

I would like to speak to somebody about…

The call is very urgent.

Could you ask Mr. X to call me back?

Could you call me back again tomorrow morning?

What is your phone number?

Just a moment, please!

Hold the line, please!

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Making an emergency call

It’s an emergency!

I’ve been injured.

There has been an accident.

I need your help. Please come to … (address).

Difficulties of understanding

Could you speak up, please?

I didn't understand what you just said.

Please speak more slowly.

Could you please repeat that?

I'm sorry, I don't speak …

Do you speak German?

Can you hear me clearly?

Could you spell that, please?

Please say each number separately.

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TELEPHONE
Useful telephone vocabulary and phrases in English.

TELEPHONE VOCABULARY and PHRASES

➢ Making contact
➢ Hello / Good morning / Good afternoon ...
➢ This is John Brown speaking
➢ Could I speak to ......... please?
➢ I'd like to speak to ..... .....
➢ I'm trying to contact ..........
Giving more information
➢ I'm calling from Tokyo / Paris / New York / Sydney ...
➢ I'm calling on behalf of Mr. X ...
Taking a call
➢ X speaking.
➢ Can I help you?
Asking for a name or information
➢ Who's calling please?
➢ Who's speaking?
Where are you calling from?
➢ Are you sure you have the right number / name?
Asking the caller to wait
➢ Hold the line please.
➢ Could you hold on please?
➢ Just a moment please.
Connecting
➢ Thank you for holding.
➢ The line's free now ... I'll put you through.
➢ I'll connect you now / I'm connecting you now.
Giving negative information
➢ I'm afraid the line's engaged. Could you call back later?
➢ I'm afraid she's in a meeting at the moment.
➢ I'm sorry. He's out of the office today.
➢ He/she isn't in at the moment.
➢ I'm afraid we don't have a Mr./Mrs./Ms/Miss. ... here
➢ I'm sorry.There's nobody here by that name.
➢ Sorry. I think you've dialled the wrong number.
➢ I'm afraid you've got the wrong number.
Telephone problems
➢ The line is very bad ... Could you speak up please?
➢ Could you repeat that please?
➢ I'm afraid I can't hear you.
➢ Sorry. I didn't catch that. Could you say that again please?

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Leaving or taking a message

➢ Can I leave / take a message?
➢ Would you like to leave a message?
➢ Could you give him/her a message?
➢ Could you ask him/her to call me back?
➢ Could you tell him/her that I called?
➢ Could you give me your name please?
➢ Could you spell that please?
➢ What's your number please?
➢ Where can he/she reach you?
➢ When can he contact you?
➢ Could you make sure he/she gets my message please?

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Task 3

Study the following dialogue. READ ALOUD.

Conversation 1
“Thank you for calling HiTech Company, Amanda speaking. How can I help you?”
“Hello, this is Lisa Greene. May I speak with Peter Jackson, please?”
“Please hold, and I’ll put you through to his office.”
[…waiting…]
“I’m sorry, it appears Mr. Jackson is not available at the moment. He may have stepped
out for lunch. Would you like to leave a message?”
“Yes, could you ask him to call me back later? I don’t believe he has my new office
number – it’s 324-0506.”
“Of course, Ms. Greene. I’ll make sure he gets the message.”
“Thank you. Goodbye.”

Conversation 2
“Hello?”
“May I speak with Lisa Greene?”
“This is she.”
“Hi Lisa, this is Peter Jackson returning your call.”
“Hi Peter! I was wondering if we could set up a meeting to discuss some of our new
products.”
“Good idea. Let me check my calendar. Are you free next Tuesday?”
“Actually, I’d prefer Wednesday, if that’s all right with you. We’re expecting a visit from
some clients on Tuesday.”
“No problem. I’m busy in the morning, but how about after lunch? Let’s say 3 o’clock?”
“That works for me!”
“Great! I’ll see you next Wednesday afternoon, then.”
“OK. Thanks for calling, Peter. Bye.”II

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Task 4

Complete the dialogue with phrases from the box.

Secretary: Good morning, ABC Company, how (1)_________ I help you?

Mr. Thomas: Hello, this is Bill Thomas. May I speak with Ms. Tanaka, please.
Secretary: I'm sorry, she is (2)______________ of the office right now. May I take a
message?
Mr. Thomas: Yes please. This is Anthony Thomas.
Secretary: And how can he (3)___________________ you, Mr. Thomas?
Mr. Thomas: At 438-3498.
Secretary: Was that (4)_________________?
Mr. Thomas: Yes, that's right.
Secretary: And may I tell him what this in (5)______________ to?
Mr. Thomas: Well, it a rather (6)______________ matter.
Secretary: Okay. I will give him the message as soon as he (7)___________________
.
Task 5

Task 6

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Read the paragraphs and arrange them in the correct order. Then label
the paragraphs with the headings below.

This paragraph is for number 1 - 5

Secretary : Hello. This is the bank BUMIDAYA. Good Morning.
Mr. Sutisna : Good morning, Sutisna’s speaking here, I’d like to make an
appointment to see the manager tomorrow at ten o’clock.
Secretary : I’m sorry, Sir. But this time is tied up this week. What about
Monday of next week?
Mr. Sutisna : I see. What date is the next Monday?
Secretary : it’s the seventeenth, Sir.
Mr. Sutisna : Can’t I see him on Saturday the fifteenth.
Secretary : He’ll have meeting on Saturday, sir. But, sir, if there is a
cancellation f his previous appoinment, you may be able to see him sooner. So,
would you mind giving your name and telephone number sir. We’ll ring you if
there’s a cancellation of his programme.
Mr. Sutisna : Yes. My name’s Sutisna. And the telephone number is 52216.
Secretary : Thank you, sir. But may we know what the nature of your
business is, sir.
Mr. Sutisna : Well. I’d like to ask for a loan.
Secretary : Thank you, sir. Well, then! So your appointment will be on
Monday the seventeenth at 10 o’clock, sir. But if there’s any cancellation of his
programme, we will ring you, sir.
Mr. Sutisna : Al right. Thank you very much. Good bye.
Secretary : Good bye, sir. Thanks for calling

1. How many people are there in the dialogue?

a. 1 b. 2 c. 3 d. 4 e. 5

2. Where does the dialogue take place?

a. In a room c. in the bank e. on the way
b. In the office d. on the telephone

3. What would Mr. Sutisna like to do?

a. Would have make an appointment d. just say hello
b. Would have meeting e. call the secretary
c. Would see manager

4. Can’t I see “him” on Saturday the fifteenth?

The word “him” refers to….
a. Mr. Sutisna c. the manager e. reader
b. Secretary d. officer

5. Who picked up the phone when it rang?

a. Secretary c. Mr. Sutisna e. officer
b. Receptionist d. Manager
6. Mr. Frederer: Hello, this is Frederer from the ATP inc. May I talk to Mr. Roger?
Receptionist : … He isn’t available right now. Can I help you?

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a. Speaking c. he isn’t here e. that’s too bad

b. I’m sorry d. you’ve got a message

7. Receptionist : Good morning Sir, welcome to our hotel.

What can I do for you, Sir?
Guest : …..
a. OK, I want to book a double room for 5 days
b. I need some beverages
c. I want to order some meal for my breakfast
d. The room in this hotel are enjoyable
e. a bowl of noodles and a cup of hot tea, please

8. Waiter : Would you like anything to drink?

Customer : ….
Waiter : Yes, sure, I have. I’ll take it for you.
a. I would like orange juice d. that’s all
b. No, thank you e. Do you have fresh water?
c. How about mixed fruit salad?
9. Ani : Hello, is Dedy in?
Fira : He has gone out. ….
Ani : Ani is, Can I leave a message?
Fira : Ok, I’ll tell him later.
a. I’m sorry d. Wait a moment
b. Can I help you e. Who’s calling?
c. Thank you for calling me
10. Hima : Hello, Hima’s speaking. ….
Leli : Ok, I’m Leli. Could you tell me when we will have to collect our report?
a. Thank you for calling me d. I’m out right now
b. Can I help you? e. I’m at home
c. That’s good idea

LAMPIRAN 2

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PENILAIAN
INSTRUMEN PENILAIAN SIKAP
Nama Satuan pendidikan : SMA Negeri 2 Kebumen
Tahun pelajaran : 2019/2020
Kelas/Semester : XI / Semester 3
Mata Pelajaran : Bahasa Dan Sastra Inggris
(peminatan)

Kejadian/ Butir Pos/ Tindak

No Waktu Nama
Perilaku Sikap Neg Lanjut
1

10

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Penilaian Pengetahuan

Sekolah : SMA Negeri 2 Kebumen

Mata Pelajaran : Bahasa Dan Sastra Inggris
Kelas/ Semester : XI/ 3
Bentuk
Kompetensi Dasar IPK Materi Indikator Soal
soal
3.6. 3.6.1. Siswa dapat Faktual : Disajikan teks Multipl
Menerapka menyimak dan tindakan memberi dialog asking and e
n fungsi sosial, menirukan dan meminta giving opinion choice
struktur teks, dan percakapan untuk menelpon informasi melalui peserta didik
unsur kebahasaan dan menerima telepon telepon terkait dapat meng-
teks interaksi dalam (a) membuat acara, identifikasi: essay
transaksional lisan perjanjian dan (b) tawaran, janji dan • Fungsi sosial
dan tulis yang membuat reservasi reservasi • Struktur teks
melibatkan sesuai dengan konteks Konseptual: • Unsur
tindakan memberi penggunaannya. Menjaga kebahasaan
dan meminta 3.6.2. Siswa mau bertanya keharmonisan
informasi melalui dan mempertanyakan komunikasi antara Disajikan sebuah
telepon terkait tentang fungsi sosial, penyedia jasa dan percakapan dan
acara, tawaran, struktur teks, dan unsur pelanggan siswa diminta
janji dan reservasi, kebahasaan yang untuk saling untuk melengkapi
sesuai dengan digunakan dalam menguntungkan percakapan
konteks percakapan tersebut. Procedural: tersebut.
penggunaannyapen 3.6.3. Siswa membaca Memulai
ggunaannya dengan cermat Menanggapi
beberapa (diharapkan/di luar
percakapan serupa dari dugaan)
sumber lain.
3.6.4. Siswa dapat
membandingkan fungsi
sosial,
struktur teks dan unsur
kebahasaan beberapa
percakapantersebut.

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Penilaian Keterampilan

Sekolah : SMA Negeri 2 Kebumen

Mata Pelajaran : Bahasa Dan Sastra Inggris
Kelas/ Semester : XI/ 3

Kompetensi Dasar IPK Materi Indikator Soal Bentu

k soal
4.6. Menyusun teks 4.6.1. Secara lisan • Fungsi sosial Disajikan Unjuk
interaksi transaksional dan tertulis, Menjaga hubungan topic dan kerja
lisan dan tulis yang melakukan Interpersonal siswa diminta
dengan guru,
melibatkan tindakan tindakan untuk
teman, dan orang
memberi dan meminta komunikatif lain menuliskan
informasi melalui memberi dan • Struktur teks supporting
telepon terkait acara, meminta - Memulai detailsnya
tawaran, janji dan informasi - Menanggapi
reservasi, dengan terkait (diharapkan/tidak Disajikan
memperhatikan fungsi menelpon dan diharapkan) formulir isian
• Unsur
sosial, struktur teks, menerima peserta didik
kebahasaa
dan unsur kebahasaan telepon dalam - Ungkapan dapat
yang benar dan sesuai (a) membuat yang sesuai untuk menentukan
konteks perjanjian dan menyarankan.( I informasi
(b) membuat believe ..., I think tersurat dari
reservasi ..., I suppose ..., In teks
sesuai dengan my opinion ...)
- Penggunaan
konteks yang Disajikan
nominal singular
berbeda. dan plural secara formulir isian
4.6.2. Melakukan tepat, dengan atau peserta didik
refleksi tanpa a, the, this, dapat
tentang proses those, my, their, menentukan
dan hasil dsb secara tepat informasi
dalam frasa
belajarnya. tersirat dari
nominal
- Ucapan, teks
tekanan kata,
intonasi, ejaan,
tanda baca, dan
tulisan tangan
• Topik
Berbagai kegiatan
yang terkait
dengan peserta
didik sebagai
remaja dan pelajar
SMA, yang dapat

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menumbuhkan
perilaku yang
termuat dalam KI.

Rubrik Penilaian Keterampilan (Unjuk Kerja)

KRITERI KURANG CUKUP BAIK SANGAT BAIK

A (45-60) (61-75) (76-88) (89 – 100)
Bertanya- Kalimat Kalimat jelas Kalimat jelas Kalimat dengan
jawab kurang bisa namun ada dengan struktur struktur sesuai dan
dipahami, isi beberapa unsur dan unsur bahasa unsur bahasa yang
hanya tentang bahasa yang yang yang tepat serta
gambaran belum tepat, isi sederhana, isi pengucapan lancar,
umum teks hanya tentang mencakup isi mencakup
gambaran gambaran umum gambaran umum,
umum teks dan informasi informasi rinci,
rinci informasi tersurat
dan tersirat dari
dalam teks

Presentasi Membaca Sesekali Lancar dan kosa Lancar mencapai

teks, kosa kata melihat teks, kata dan kalimat fungsi sosial,
terbatas, dan kosa kata berkembang, struktur lengkap
tidak lancar, terbatas tapi serta ada transisi, dan unsur
isi hanya lancar, isi gambaran umum kebahasaan sesuai ,
tentang hanya tentang dan informasi isi mencakup
gambaran gambaran rinci informasi tersurat
umum teks umum teks dan tersirat dari
dalam teks

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Rubrik Evaluasi Diri

No Pertanyaan Ya Tidak
1. Dapatkah anda mengisi data dari telepon Isian yang
diberikan di UKBM 6 ?
2. Dapatkah anda menjawab pertanyaan dari latihan
yang diberikan di UKBM 6?
3. Dapatkah anda membuat pada telepon ?
4. Dapatkah anda mempresentasikan dialugue yang
telah murid – murid buat di depan kelompok nya atau
didepan kelas ?

HAPPY WORKING

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