SUPERVISOR

20 April 2018
YANG HARUS
DIKETAHUI
OLEH
SUPERVISOR
 1. MEMAHAMI ARTI SUPERVISOR

 Pekerjaan Supervisor

 Kedudukan Supervisor

 Tanggung Jawab Supervisor

 Fungsi dan peran Supervisor

dalam organisasi
 What is Supervisor?

 Supervisor atau Penyelia adalah

seseorang yang diberi tugas dalam
sebuah perhimpunan perusahaan
sebagaimana ia mempunyai kuasa dan
wewenang untuk mengeluarkan
perintah kepada rekan kerja bawahnya.
(id.wikipedia)
2.PERSONAL SKILL
 Analisa Masalah

 Pengambilan Keputusan

 Perencanaan

 Administratif

 Kedisiplinan
3. INTERPERSONAL SKILL

a. Pendelegasian

b. Kepemimpinan

c. Pembinaan & Pelatihan

4. COMMUNICATION SKILL

 Berbicara yang efektif

 Keahlian Mendengarkan secara Aktif

 Teknik komunikasi dalam interaksi

atasan dan bawahan
5. Supervisor dan Organisasi
modern
6. Pelatihan dan pengembangan
bawahan
7. Peningkatan motivasi dan
kinerja perusahaan
8. Kepemimpinan yang efektif
dalam tim kerja
9. Manajemen operasi dan
pelayanan dengan pendekatan
mutu
 BASIC SUPERVISORY SKILL

POSITIVE
DICIPLINE

EFECTIVE HANDLING
GRIEVANCES
DELEGATION

IMPLEMENTING COACHING
CHANGE
 POSITIVE DICIPLINE
 Menyatakan masalah kinerja

 Meminta pandangan kepada bawahannya

 Meminta solusi kepada bawahannya

 Setuju dengan rencana

 Memberikan tindakan disiplin dan ulasan

 HANDLING GRIEVANCES
 Menanyakan rincian keluhan

 Sepakat dengan hal – hal terkait dengan keluhan

 Meminta solusi dari bawahan

 Menyelidiki dan atau menyetujui rencana aksi

 Menindak lanjuti pertemuan

 COACHING
 Mengamati sebuah analisis kinerja

 Mengidentifikasi masalah kinerja

 Mendemostrasikan tugas

 Terbuka dengan pertanyaan bawahan

 Bawahan dapat mendemonstrasikan tugas

 Memberikan umpan balik dan ulasan

 IMPLEMENTING CHANGE

• Menjelaskan perlunya perubahan

• Menerima pertanyaan dari bawahan

• Menanggapi pertanyaan yang menjadi perhatian

• Dapatkan komitmen dan lakukan ulasan

 EFECTIVE DELEGATION

• Menjelaskan perlunya delegasi

• Gunakan delegasi untuk memotivasi

• Jelaskan tugas dan meminta pandangan karyawan

• Tentukan tanggung jawab dan wewenang

• Memberikan pengertian dan review

Are You A Good Leader?
Eight Essentials Qualities that Define
Great Leadership

Sincere Enthusiasm

Integrity

Great Communication Skills

Loyalty
Eight Essentials Qualities that Define
Great Leadership (cont’d.)

Decisiveness

Managerial Competence

Empowerment

Charisma
SINCERE ENTHUSIASM

By being enthusiast, you will

be able to identify the existing
Enthusiast in the business, the problems in the company
mission and the product

Being enthusiast will help the

company to grow and achieve
its mission
INTEGRITY

Doing
what’s right
even if that
isn’t the best
thing for the
current
project or
even the
bottom line
GREAT COMMUNICATION SKILLS

Good leaders are those

who able to motivate,
instruct, and discipline
the people.

Poor communication
leads to poor outcome.
Remember that
LISTENING is part of
communication
LOYALTY

As a good leader
you will get
loyalty from your
followers, but
always remember
that as a leader
you also MUST
loyal to your
followers
DECISIVENESS

Leader will be the first one

who willing to take the risk
of decision making. They
need to be accountable
first.

Have courage to take risk

and be responsible with
any kind of decisions they
have made.
MANAGERIAL
COMPETENCE

Being good at one job

doesn’t prove that
someone possesses the
other competencies they
need, e.g. motivate,
inspire, mentor, or direct.

A good leader is not only

speaking about how to get
things done, but he or she
needs to be able to motivate,
inspire, direct, or mentor
others.
EMPOWERMENT

Being a good
leader means that
you have to have
willingness to
empower others
CHARISMA

The best leaders are well-spoken, approachable

and friendly. They show sincere care for others
 References
 www.forbes.com
 www. sbshrs.adpinfo.com