Matrikulasi Gabungan 2023

MANAJEMEN dan ORGANISASI
(kelas matrikulasi-MARS)
PART 1
Dr. Hasyim.,SE.,MM.,M.Ed
01/11/2024 hasyim/2021/silakanang/UEU 1
QUIZ
Pertanyaan Pilihan jawaban
1. Prinsip dasar manajemen adalah a. Memperoleh laba sebanyak-banyaknya
b. Melakukan koordinasi kegiatan
c. Menetapkan tujuan dan mencapai secara efisien dan
efektif
2. Menggunakan kekuasaan dan kewenangan untuk a. Planning
mempengaruhi karyawan melaksanakan kegiatannya b. Leading
merupakan fungsi c. Organizing
3. Salah satu tujuan ,seorang manajer memahami a. Supaya dapat menjadi manajer handal
manajemen b. Dapat mengantisipasi perubahan lingkungan
c. Mampu mengendalikan SDM mencapai tujuan
4. getting the most output from the least amount of a. effectiveness
inputs b. Efficiency
c. Actuiting
5. Rumah Sakit merupakan suatu oragniasasi yang a. Pure Service
bergerak di bidang b. Pure Tangibles
c. Major Services accompany by minor tangibles
6. Peraturan Pemerintah tentang Pedoman organisasi a. PP 77/2015

rumahsakit diatur dalam : b. PP 47/2021
c. PP 05/2021
7. Peraturan Pemerintah tentang Penyelenggaraan a. PP 77/2015
Perumahsakitan diatur dalam : b. PP 47/2021
c. PP 05/2021
REFERENCES
The New Era of
Management
Draft;2012 01
02
Organizations
Gibson ,et al; Griffith, Kotler and Keller (2012)
Organizational Behavior
03
Peter and Olson; 2002
Service Management
Fitzsimmon and Fitzsimmon;2011
04
Nomor 77 Tahun 2015
Tentang Pedoman Organisasi Rumah Sakit 05
Peraturan Pemerintah
Nomor 47 Tahun 2021
Tentang Penyelenggaraan Bidang Perumahsakitan
06
Mengapa perlu memahami manajemen?
DAPAT MENENTUKAN ARAH

1
ORGANISASI/PERUSAHAAN
DAPAT MEMAHAMI KEKUATAN SUMBERDAYA YANG DIMILIKI

2
ORGANISASI
DAPAT MENGALOKASIKAN SUMBERDAYA SECARA EFISIEN

3
DAN EFEKTIF ORGANISASI
DAPAT MENGANTISIPASI PERUBAHAN LINGKUNGAN
4
ORGANISASI
5 DAPAT MENCIPTAKAN PROFIT
6 DAPAT MENJAGA SUSTAINABILITAS
EVOLUSI DALAM Transaksi
under CC BY-NC
Unknow n Author is licensed
This Photo by
This
CC B Photo
Y-N by U
C nkn
own
Aut
hor
is lic
ens
ed u
nde
r
Promotion
EVOLUSI DALAM MANAJEMEN
GDL SDL
*)services
*) Goods dominan logic
dominan Logic
**) orientasi pada
**)orientasi kepuasan
pada konsumen
kualitas
barang ***) Fokus pada
tangibles Konsumen
***)Fokus
pada produsen
This Photo by Unknown Author is licensed under CC BY-SA-NC
PORTFOLIO
PRODUK YANG DITAWARKAN
JASA/SERVICES
(INTANGIBLE
GOODS)
BARANG EXPERIENCE/
(TANGIBLE LEISURE
GOODS) ECONOMY
This Photo by Unknown Author is licensed under

CC BY-NC-ND
01/11/2024 hasyim/2021/silakanang/UEU
TAHAP-TAHAP REVOLUSI
NOW
2000
Revolusi
Industri 4:
Revolusi Integrated
1900 Industri 3: activity)
Teknologi Teknologi
1800 Revolusi
Informasi, Wireless
Industri 2:
Penggunaan and Big Data
Listrik dan
PC
Assembly
Revolusi Line
Industri 1
(mesin
uap)
Evolusi : Health System
Konvensional ONLINE Smart Health System
Tele consultation
Tele Radiology
Tele Cardiology
Tele Ophthalmology
Tele Dermatology
Laboratory
etc
This Photo by Unknown Author is licensed under CC BY-SA-NC
Are You ready??
Cyber
Internet of Cloud Artificial
Physical BIG DATA
Things Computing Inteligence
System
implikasi
Perubahan Pola Layanan

Perubahan Kompetensi yang dibutuhkan
Perubahan penggunaan fasilitas
Perubahan MANAJEMEN
ARE YOU READY???

Management Perspectives over Time
1. Classical Perspective
• Emerged during the nineteenth and early

twentieth centuries
– Rise of the factory system
– Issues regarding structure, training, and employee
satisfaction
• Large, complex organizations required new
approaches to coordination and control
• Three subfields: scientific management,
bureaucratic organizations, and administrative
principles
Copyright ©2012 by South-Western, a division of Cengage Learning. All rights reserved. 14
15
hasyim/2021/silakanang/UEU
a. Scientific Management
• Improve efficiency and labor productivity through

scientific methods
• Frederick Winslow Taylor proposed that workers
“could be retooled like machines”
• Management decisions would be based on precise
procedures based on study
• Henry Gantt developed the Gantt Chart to
measure and plan work
• The Gilbreth’s pioneered time and motion studies
to promote efficiency
Characteristics of
Scientific Management
Copyright ©2012 by South-Western, a

division of Cengage Learning. All rights
17
reserved.
b. Bureaucratic Organizations
• Max Weber, a German theorist, introduced the

concepts
• Manage organized on an impersonal, rational basis
• Organization depends on rules and records
• Managers use power instead of personality to
delegate
Although important productivity gains
come from this foundation, bureaucracy
has taken on a negative tone
Characteristics of
Weberian Bureaucracy

19
reserved.
c. Administrative Principles
• Focused on the entire organization

• Henri Fayol, a French mining engineer, was a major
contributor
• Identified five functions of management: planning,
organizing, commanding, coordinating, and controlling
• 14 general principles of management; many still used
today:
– Unity of command
– Division of work
– Unity of direction
– Scalar chain
2. Humanistic Perspective:
Early Advocates
• Mary Parker Follett and Chester Barnard

• Understand human behaviors, needs, and
attitudes in the workplace
• Importance of people rather than engineering
techniques: contrast to scientific management
• Empowerment: facilitating instead of controlling
• Recognition of the informal organization
• Introduced acceptance theory of authority

Humanistic Perspective:
a. Human Relations Movement
• Effective work comes from within the employee

• Hawthorne studies were key contributor
• Human relations paid key variable in increasing
performance
• Employees performed better when managers
treated them positively
• Strongly shaped management practice and
research

Humanistic Perspective:
b.Human Resources Perspective
• From worker participation and considerate

leadership to managing work performance
• Combine motivation with job design
• Maslow and McGregor extended and challenged

current theories
– Maslow’s Hierarchy
– Theory X and Theory Y

Theory X and Theory Y

24
reserved.
Humanistic Perspective: c. c.Behavioral
Sciences Approach
• Scientific methods + sociology, psychology,

anthropology, economics…
• Organizational Development – field that uses
behavioral sciences to improve organization
• Other strategies based on behavioral science:
– Matrix Organizations
– Self-Managed Teams
– Corporate Culture
– Management by Wandering Around

3. Quantitative Perspective
• Also referred to as management science

• Use of mathematics and statistics to aid
management decision making
– Enhanced by development and growth of the
computer
• Operations Management focuses on the physical
production of goods and services
• Information technology focuses on technology
and software to aid managers
4. Recent Trends: Systems Thinking
• The ability to see the distinct elements of a

situation as well as the complexities
– The relationship among the parts form the whole
system
• Subsystems are parts of the system that are all
interconnected
• Synergy – the whole is greater than the sum of its
parts
Managers must understand subsystem
interdependence and synergy
5. Contingency View
• Every situation is unique, there is no universal

management theory
• Managers must determine what method will
work
• Managers must identify key contingencies for the
current situation
• Organizational structure should depend upon
industry and other variables

Contingency View
of Management

29
reserved.
6. Total Quality Management
• Quality movement is strongly associated with

Japan
• The US ignored the ideas of W. Edwards Deming,
“Father of the Quality Movement”
• Total Quality Management (TQM) became
popular in the 1980s and 90s
• Integrate high-quality values in every activity

Elements of Quality Management
 Employee involvement
 Focus on the customer
 Benchmarking
 Continuous improvement

7. Innovative Management:
Thinking for a Changing World
• Management ideas trace their roots to historical

perspectives
• New ideas continue to emerge to meet the changing
needs and difficult times
• The shelf life of trends is getting shorter and new ideas
peak in fewer than three years

Disruptive innovation era
Disruptive innovation refers to

innovation in products, services or
processes that radically change in
industry
hasyim 1163_copy right

• Definition of Management
• Management is the attainment of
organizational goals in an effective and
Daft, 2012
efficient manner through planning,
organizing, leading, and controlling
organizational resources
• Definition of Management
Robbins,2002 • Management is the process of
coordinating work activities so that they
are completed efficiently and effectively
with and through other people
PILAR MANAJEMEN
DALAM PERUSAHAAN/ORGANISASI
SDM MARKETING
FINANCE OPERASONAL
The Process of Management
The process represents the ongoing functions (POLM)
or primary activities engage by managers
Efficiency : getting the most output from the least

amount of inputs ( doing things right)
Effectiveness: completing activities so that

organizational goals are attained (doing the right things)
Planning: Select goals and ways to attain them
Organizing: Assign responsibility for task

accomplishment
Leading: use influence to motivate employees
Controlling: Monitor activities and make corrections
PILAR ORGANISASI DAN FUNGSI MANAJEMEN
PEMASARAN
OPERASIONAL POLME KEUANGAAN
SDM
Human Resource
P
Recruitment
O
HRM Development
L
Terminating
Marketing
Product
P Price
Place
O
MARKETING Process
L People
Promotion
C Physical Evidence
Operational
P
resouces
O
OPERATIONAL Technology
L
Quality
Financial
P
sumber modal
O
FINANCIAL Pengelolaan
L
Pertanggung
Jawaban
C
Are you innovative
NO
ITEM ITEMS Mostly
true
Mostly
False
1 I am always seeking new ways to do things

2 I consider my self creative and original in my
thinking and behavior
3 I rarely trust new gadgets until I see whether they
work for people around me
4 In a group or at work, I am often skeptical of new
idea
5 I typically buy new foods, gear, and other
innovations before other people
6 I like to spend time trying out new things
7 My behavior influences others to try new things
8 Among my workers I will be among the first to try
out new idea or method
hasyim 1163_copy right

This Photo by Unknown Author is licensed under CC BY-SA
This Photo by Unknown Author is licensed under

CC BY-SA-NC
ORGANIZATION
AND
ORGANIZATIONAL
(Kelas Martikulasi – MARS)
Part 2 BEHAVIOR
Dr. Hasyim, S.E., M.M., M.Ed | 2023
10 FAKTOR KEGAGALAN MANAGER
1. Ineffective communication skills and practices 81%

2. Poor work relationships/interpersonal skills 78%
3. Person-job mismatch 69%
4. Failure to clarify direction or performance expectation 64%
5. Failure to adapt and break old habits 57%
6. Breakdown of delegation and empowerment 56%
7. Lack of personal integrity and trustworthiness 52%
8. Inability to develop cooperation and teamwork 50%
9. Inability to lead/motivate others 47%
10. Poor planning practices/reactionary behavior 45%
Kebanyakan dari faktor-faktor tersebut adalah human skills , seperti

ketidakmampuan mengembangkan hubungan kerjasama yang baik, kegagalan
dalam menjelaskan arah dan kinerja yang diharapkan, atau ketidakmampuan
untuk menciptakan kerjasa dan teamwork.

MANAJEMEN vs ORGANISASI
ORGANISASI MANAJEMEN
WHAT IS ORGANIZATION?
Organizations are...
Simply groups with two or more
people that share a certain set
of goals and meet at regular
time
An organization is …
A collection of people who work
together to achieve individual
and organizational goals
PEOPLE are an ORGANIZATION’S MOST IMPORTANT

ASSETS
organizations or work
setting?
What are
organizations like as
work setting?
An ORGANIZATIONS is a
collection of people
working together in a
division of labor to achieve
a common purpose
Organizational Performance
• An organization is a social entity that is goal

directed and deliberately structured
• Organizational effectiveness – providing a
product or service that customers value
• Organizational efficiency refers to the amount of
resources used to achieve an organizational goal
51
hasyim/2021/silakanang/UEU
THEORIES
1. PERSONALITY
ORGANIZATIONAL
plays a large role in the way a person
interacts with groups and produces work.
BEHAVIOR An organization is a
THEORIES
Understanding a candidate's personality, inform real-world
evaluation and
social entity that is
either through tests or through
conversation, helps determine whether management of goal directed and
groups of people
they are a good fit for an organization. deliberately
2. LEADERSHIP structured
Leadership can be broad, focused,
centralized or ORGANIZATIONAL
de-centralized, decision-oriented, intrinsic
in a person’s personality, or simply a result EFFECTIVENESS providing a
of a position of authority. product or service that valued
customers
3. POWER, AUTHORITY, AND
POLITICS
all operate inter-dependently in a ORGANIZATIONAL EFFICIENCY
workplace. Understanding the refers to the amount of
appropriate ways these elements are ORGANIZATION
exhibited and used, as agreed upon by resources used to achieve an
workplace rules and ethical guidelines,
AL organizational goal
are key components to running a PERFORMANCE
cohesive business
Internal Variabels
Motivasi
karyawan
Komitmen Kepuasan kerja
organisasional
Komitmen
organisasi Beban kerja
Kinerja
karyawan
Lingkungan
kerja
Turnover
/Intention Stress Kerja
WHAT IS ORGANIZATIONAL BEHAVIOR?
ORGANIZATIONAL CONTRIBUTING VALUE AND

BEHAVIOR (OB) DISCIPLINES COMPETENCY
TO THE OB FIELD OF OB
is the study of human  Psychology Value of Organizational

behavior in workplace,  Sociology Behavior helps people attain
the interaction between the competencies needed to
 Social Psychology
people and the become effective employees,
organization with the  Anthropology team leader/member or
intent to understand and  Political Science managers.
predict human behavior
Competency of
Organizational Behavior
is the study of factors an interrelated of abilities,
that affect how behavior, attitude and
individuals and groups knowledge needed by an
act in organizations and individual to be effective in
how organizations most professional and
manage their managerial positions
environment
Individu
PERILAKU
ORGANISASI Kelompok
Perception
Organisasi Personality
Size
Attitude
ORGANISASI
INDIVIDU
Commitment Motivation
Structure Learning
Kinerja
Culture
Turn over (intention
Produktifitas loyalitas
ORIGIN OF ORGANIZATIONAL BEHAVIOR
Studying the structure Organizational
Help us to explain and function of small The field of
and predict Political Science Behavior draws on
groups within a the field of
Individual society have has helped us
Behavior. understand how Anthropology for
contributed greatly to lessons about how
Many theories mode complete differences in
dealing with preferences and cultures (corporate
understanding of culture) and belief
personality, behavior within interests lead to
attitude, learning, conflict and power systems develop
Many of the concepts
organizations.
motivations and and theories about struggles between
stress have been groups and the groups within
applied in processes of organizations
Organizational communication,
Behavior to decision making,
understand work- conflict and politics
related phenomena used in organizational
such as Job behavior are rooted in
Satisfaction, field of Social
commitment, Psychology
PSYCHOLOGY SOCIOLOGY POLITICAL SCIENCE ANTHOPOLOGY
absenteeism,
turnover and work
well-being
MANAGEMENT TYPES -
VERTICAL
Managerial Level in Organizational Hierarchy

MANAGEMENT TYPES
Managerial Level in Organizational Hierarchy
Vertical Differences Horizontal Differences
Top managers
Adalah seseorang yang berada di puncak hierarhi Functional managers
organisional dan pertanggung jawab untuk Is responsible for adepartment that performs a
seluruh organisasi. Mereka memiliki sebutan single functional task, such as financial or
sebagai Direktur, Eksekutif Direktur, Chief marketing
Executive Officer (CEO), etc
Middle managers
Bekerja pada jenjang menengah orga-nisasi dan General managers
bertanggung jawab untuk Unit Bisnis Unit Bisnis Are responsible for several departments that
dan bagian-bagian utama perform different functions
First-line managers
Para manajer yang berada pada jen-jang pertama
atau kedua pada hierar-hi organisasi dan secara
langsung ber-tanggung jawab untuk mengawasi
pa-ra karyawan di bagian produksi.
Project manager is a manager who is responsible for a temporary work project that involves people
from various functions and level of the organization

MANAGEMENT SKILLS

RELATIONSHIP OF SKILLS TO
MANAGEMENT

CATEGORY OF MANAGEMENT SKILLS
are the skills manager involves the ability to include knowledge of

must have to think and to work well with other and proficiency in a
conceptualize about people both individually certain specialized field,
abstract and complex and in a group. such as engineering,
situation. computers, accounting,
Managers with good or manufacturing.
Using these skills,
human skills are able to
managers must be able to
see the organization as a get the best out of their These skills are more
whole, understand the people. important at lower level
relationship among of management, since
various sub units and They know how to this managers are
visualize how the communicate, motivate, dealing directly with
organization fits into its lead, and inspire employees doing the
broader environment. enthusiasm and trust. organization work.
Conceptual Skills Human Skills Technical Skills

PERATURAN PRESIDEN REPUBLIK INDONESIA
Nomor 77 Tahun 2015
Tentang Pedoman Organisasi Rumah Sakit
Pasal 6 Pasal 2
(1) Organisasi Rumah Sakit paling
sedikit terdiri atas:
Sub Contents
Pengaturan pedoman organisasi
a. Kepala Rumah Sakit atau direktur
Rumah Sakit bertujuan untuk
Rumah Sakit;
mewujudkan organisasi Rumah Sakit
b. unsur pelayanan medis;
yang efektif,efisien, dan akuntabel
c. unsur keperawatan;
dalam rangka mencapai visi dan misi
d. unsur penunjang medis;
Rumah Sakit sesuai tata kelola
e. unsur administrasi umum dan
perusahaan yang baik (Good Corporate
keuangan;
Governance) dan tata kelola klinis yang
f. komite medis; dan
baik (Good Clinical Governance)
g. satuan pemeriksaan internal
STRATEGIC MANAGEMENT – DEFINED
Art & science of formulating,

STA
RT implementing, and evaluating,
cross-functional decisions that
enable an organization to
achieve its objectives
CORPORATE STRATEGY
CONCENTRATIO
N
GROWTH
(EXPANSION) DIVERSIFICATIO
N
PAUSE
NO CHANGE
CORPORATE DELAY
STRATEGY (STABILITY)
PROFIT
TURN
AROUND
RETRENCHME
NT CCAPTIVE
COMPANY
EXIT

BUSINESS STRATEGY
COST LEADERSHIP
DIFFERENTIATION
COMPETITIVE
STRATEGIES
COST FOCUS
DIFFERENTIATION
BUSINESS FOCUS
STRATEGIES
CONSORTIUM
LICENSING
COLLUSION
STRATEGY
COOPERATIVE FRANCHISING
STRATEGIES CONTRACT
STRATEGIC MANUFACTURIN
ALLIANCE G
JOIIN
VENTURE
STRATEGY FUNCTIONAL
MARKETING
FINANCE
FUNCTIONAL
STRATEGY
OPERATION
HRM

QUIZ ALERT !!
4. Hal apa yang
paling dibutuhkan
oleh pasien dari
manajemen:
3. Keterampilan apa a) SDM
yang paling b) Keuangan
dibutuhkan sebagai c) Operasional
seorang: d) Marketing
2. Pengetahuan apa a) Direktur Medis
yang paling b) Kepala Perawat
dibutuhkan c) Kepala Lab
1. Perubahan apa saja sebagai seorang:
a) Direktur Medis
yang terjadi di b) Kepala Perawat
bidang jasa c) Kepala Lab
kesehatan
a) SDM
(RS/Klinik):
b) Keuangan
c) Operasional
d) Marketing
Tulis
Nama, Jabatan (struktural dan atau
fungsional),
di Rumah sakit/kliinik
THANK YOU
Dr. Hasyim, S.E., M.M., M.Ed
2021

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MANAJEMEN dan ORGANISASI

6. Peraturan Pemerintah tentang Pedoman organisasi a. PP 77/2015

DAPAT MENENTUKAN ARAH

DAPAT MEMAHAMI KEKUATAN SUMBERDAYA YANG DIMILIKI

DAPAT MENGALOKASIKAN SUMBERDAYA SECARA EFISIEN

5 DAPAT MENCIPTAKAN PROFIT

6 DAPAT MENJAGA SUSTAINABILITAS

This Photo by Unknown Author is licensed under CC BY-SA-NC

This Photo by Unknown Author is licensed under

Konvensional ONLINE Smart Health System

This Photo by Unknown Author is licensed under CC BY-SA-NC

Perubahan Pola Layanan

ARE YOU READY???

• Emerged during the nineteenth and early

• Improve efficiency and labor productivity through

Copyright ©2012 by South-Western, a

• Max Weber, a German theorist, introduced the

Copyright ©2012 by South-Western, a

• Focused on the entire organization

• Mary Parker Follett and Chester Barnard

Copyright ©2012 by South-Western, a division of Cengage Learning. All rights reserved. 21

• Effective work comes from within the employee

Copyright ©2012 by South-Western, a division of Cengage Learning. All rights reserved. 22

• From worker participation and considerate

• Combine motivation with job design

• Maslow and McGregor extended and challenged

Copyright ©2012 by South-Western, a division of Cengage Learning. All rights reserved. 23

Copyright ©2012 by South-Western, a

• Scientific methods + sociology, psychology,

Copyright ©2012 by South-Western, a division of Cengage Learning. All rights reserved. 25

• Also referred to as management science

• The ability to see the distinct elements of a

• Every situation is unique, there is no universal

Copyright ©2012 by South-Western, a division of Cengage Learning. All rights reserved. 28

Copyright ©2012 by South-Western, a

• Quality movement is strongly associated with

Copyright ©2012 by South-Western, a division of Cengage Learning. All rights reserved. 30

Copyright ©2012 by South-Western, a division of Cengage Learning. All rights reserved. 31

• Management ideas trace their roots to historical

Copyright ©2012 by South-Western, a division of Cengage Learning. All rights reserved. 32

Disruptive innovation refers to

hasyim 1163_copy right

Efficiency : getting the most output from the least

Effectiveness: completing activities so that

Organizing: Assign responsibility for task

Leading: use influence to motivate employees

Controlling: Monitor activities and make corrections

OPERASIONAL POLME KEUANGAAN

1 I am always seeking new ways to do things

hasyim 1163_copy right

This Photo by Unknown Author is licensed under

1. Ineffective communication skills and practices 81%

Kebanyakan dari faktor-faktor tersebut adalah human skills , seperti

Dr. Hasyim, S.E., M.M., M.Ed | 2021

PEOPLE are an ORGANIZATION’S MOST IMPORTANT

• An organization is a social entity that is goal

ORGANIZATIONAL CONTRIBUTING VALUE AND

is the study of human  Psychology Value of Organizational

Dr. Hasyim, S.E., M.M., M.Ed | 2021

Dr. Hasyim, S.E., M.M., M.Ed | 2021

Dr. Hasyim, S.E., M.M., M.Ed | 2021

Dr. Hasyim, S.E., M.M., M.Ed | 2021

are the skills manager involves the ability to include knowledge of