ANALISIS PELAYANAN KESEHATAN PADA PUSKESMAS BATUPUTIH DI

KECAMATAN BATUPUTIH KABUPATEN SUMENEP

PROPOSAL PENELITIAN

Disusun Oleh :

USWATUN HASANAH
NPM.719112843

PROGRAM STUDI ADMINISTRASI PUBLIK

FAKULTAS ILMU SOSIAL DAN ILMU POLITIK

UNIVERSITAS WIRARAJA MADURA

2022

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 KATA PENGANTAR

Puji syukur diucapkan kehadirat Allah SWT atas segala rahmatnya sehingga

Proposal Penelitian ini dapat tersusun sampai dengan selesai. Tidak lupa kami

mengucapkan terimakasih terhadap bantuan dari pihak yang telah berkontribusi dengan

memberikan sumbangan baik pikiran maupun materinya.

Peneliti sangat berharap, semoga Proposal Penelitian ini dapat menambah

pengetahuan dan pengalaman bagi pembaca. Bahkan kami berharap lebih jauh lagi agar

Proposal Penelitian ini bisa pembaca praktekkan dalam kehidupan sehari-hari.

Bagi kami sebagai peneliti merasa bahwa masih banyak kekurangan dalam

penyusunan sehingga Proposal Penelitian ini karena keterbatasan pengetahuan dan

pengalaman Kami. Untuk itu kami sangat mengharapkan kritik dan saran yang

membangun dari pembaca demi kesempurnaan Proposal Penelitian ini.

Sumenep, 10 Januari 2023

Peneliti

Uswatun Hasanah
719112843

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 DAFTAR ISI

HALAMAN SAMPUL .................................................................................................i

KATA PENGANTAR...................................................................................................ii

DAFTAR ISI..................................................................................................................iii

DAFTAR TABEL.........................................................................................................v

DAFTAR GAMBAR.....................................................................................................vi

BAB I PENDAHULUAN .............................................................................................1

1.1 Latar Lebakang Penelitian...........................................................................1

1.2 Rumusan Masalah.........................................................................................9

1.3 Tujuan Penelitian..........................................................................................10

1.4 Manfaat Penelitian........................................................................................10

1.4.1 Teoritis.....................................................................................................10

1.4.2 Praktis......................................................................................................10

1. Puskesmas Batuputih..........................................................................10

2. Peneliti Selanjutnya ...........................................................................10

1.5 Sistematika Penulisan...................................................................................10

BAB II TINJAUAN PUSTAKA DAN KERANGKA TEORI..................................12

2.1 Penelitian Terdahulu.....................................................................................12

2.2 Grand Theory................................................................................................17

2.2.1 Administrasi Publik...............................................................................17

2.2.2 Pelayanan Publik...................................................................................18

2.2.2.1 Pengertian Pelayanan Publik.....................................................18

2.2.2.2 Kualitas Pelayanan Publik........................................................27

2.2.3 Puskesmas.............................................................................................31

2.2.3.1 Definisi Puskesmas...................................................................31

2.2.3.2 Kategori Puskesmas..................................................................33

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 2.2.3.3 Tugas dan Fungsi Puskesmas....................................................34

2.3 Kerangka Teori..............................................................................................36

BAB III METODE PENELITIAN..............................................................................37

3.1 Fokus Penelitian.............................................................................................37

3.2 Lokasi Penelitian...........................................................................................38

3.3 Sumber Data..................................................................................................38

3.3.1 Data Primer............................................................................................38

3.3.2 Data Sekunder ......................................................................................39

3.4 Instrumen Penelitian.....................................................................................39

3.5 Subjek Penelitian...........................................................................................40

3.6 Teknik Pengumpulan data............................................................................40

3.6.1 Observasi...............................................................................................41

3.6.2 Wawancara............................................................................................43

3.6.3 Dokumentasi..........................................................................................44

3.7 Teknik Analisis Data.....................................................................................44

3.7.1 Pengumpulan Data................................................................................45

3.7.2 Reduksi Data.........................................................................................45

3.7.3 Penyajian Data.......................................................................................46

3.7.4 Penarik Kesimpulan..............................................................................46

3.8 Keabsahan Data.............................................................................................47

3.8.1 Uji Kredibilitas......................................................................................47

3.8.1.1 Triangulasi................................................................................48

3.8.2 Uji Transferabilitas................................................................................49

3.8.3 Uji Dependabilitas.................................................................................49

3.8.4 Uji Konfirmabilitas................................................................................50

DAFTAR PUSTAKA....................................................................................................51

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 DAFTAR TABEL

Tabel 1.1 Jumlah Kunjungan Pasien pada Puskesmas Batuputih...................................8

Tabel 2.1 Penelitian Terdahulu.......................................................................................14

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 DAFTAR GAMBAR

Gambar 2.1 Kerangka Teori.......................................................................................36

Gambar 3.1 Komponen dalam analisis data...............................................................47

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