Pengertian problem atau masalah 4. ciri khas pendekatan terintegrasi (problem, model, solusi, decision action) 5. era teknik industri 6. tokoh2 admnistrative and behaviour management dan scientific management 7. prinsip2 scientific management 8.prinsip2 ekonomi gerakan 9. FPC atau OPC mie 10. teori maslow dan mc.gregor tentng prilaku manusia,