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  • Pre - Post Test Pelatihan Service Excellence

    Diunggah oleh

    Jein Pamasi
    1K tayangan2 halaman
    Post test pelatihan service excellence berisi soal-soal tentang pengertian layanan, pentingnya penampilan, dimensi layanan, pelanggan rumah sakit, gaya komunikasi, dan menangani pasien komplain. Peserta diwajibkan mengisi jawaban pada lembar soal.

    Deskripsi Asli:

    evaluasi pelatihan service excellent

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    Post test pelatihan service excellence berisi soal-soal tentang pengertian layanan, pentingnya penampilan, dimensi layanan, pelanggan rumah sakit, gaya komunikasi, dan menangani pasien komplain. Peserta diwajibkan mengisi jawaban pada lembar soal.

    Hak Cipta:

    © All Rights Reserved
    Unduh sebagai DOCX, PDF, TXT atau baca online dari Scribd
    Tandai sebagai konten tidak pantas
    1K tayangan2 halaman

    Pre - Post Test Pelatihan Service Excellence

    Diunggah oleh

    Jein Pamasi
    Post test pelatihan service excellence berisi soal-soal tentang pengertian layanan, pentingnya penampilan, dimensi layanan, pelanggan rumah sakit, gaya komunikasi, dan menangani pasien komplain. Peserta diwajibkan mengisi jawaban pada lembar soal.

    Hak Cipta:

    © All Rights Reserved
    Unduh sebagai DOCX, PDF, TXT atau baca online dari Scribd
    Tandai sebagai konten tidak pantas
    dari 2

    POST TEST PELATIHAN SERVICE EXCELLENCE

    NAMA : _______________________
    RUANGAN : _______________________

    Soal :
    1. Apa yang anda ketahui tentang pengertian layanan ?
    2. Mengapa grooming (penampilan) itu penting ?
    3. Jelaskan ada berapa jenis dimensi layanan. Siapa saja yang menjadi pelanggan rumah sakit ?
    4. Jelaskan gaya komunikasi yang anda ketahui !
    5. Jelaskan langkah-langkah menangani pasien komplain !

    Jawaban :
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