ESSENTIALS OF

ENTERPRISE

02
Modul ke:

SYSTEMS
Pengertian, ERP system, ECS

Fakultas
FASILKOM Inge Handriani, M.MSI., M.Ak

Program Studi
Sistem
Informasi
 Pengertian
• Enterprise systems atau sering juga
disebut Enterprisewide systems adalah
sistem atau pemrosesan yang melibatkan
seluruh perusahaan atau departemen-
departemennya. Hal ini sangatlah
bertolak belakang dengan sistem
fungsional yang terdiri dari masing-
masing departemen.

ERP-Inge Handriani 2
 Contoh Dalam Organisasi;
• Enterprise Resource Planning (ERP) yang didukung oleh internal supply chain.
• Extended ERP, yang didukung oleh business partners dengan baik, saat ini banyak system
ERP yang menjadi Extended.
• Customer Relationship Management (CRM) yang menyediakan elayaan terhadap
pelanggan.
• Partner Relationship Management (PRM), yang dirancang untuk menyediakan pelayanan
terhadap partner bisnis.
• Business Proses Management (BPM), yang terlibat dalam memahami dan menyelaraskan
pemrosesan dalam organisasi termasuk rekayasa ulang dan pengelolaan arus aktivitas dan
tugasnya.
• Poduct Life Cycle Management (PLM), yang terlibat secara konseptual, rancangan,
pembangunan, dan mendukung produk dan jasa. Manajemen PLM juga mencoba
mengurangi siklus waktu, mengefektifkan biaya produksi dan mendapatkan lebih banyak
pemasaran produk di pasaran.

ERP-Inge Handriani 3
 Cont’
• Decision Support Systems (DSSs), yang tujuannya untuk menunjang
pembuatan keputusan seluruh perusahaan, dansering kali
membantu gudang data. Kategori ini termasuk executive
information systems.
• Knowledge Management (KM) systems, yang memiliki sasaran
untuk menunjang penciptaan pengetahuan, penyimpanan,
pemeliharaan, dan distribusi melalui seluruh perusahaan.
• Intelligent Systems (IS), termasuk komponen pengetahuan seperti
expert system atau neural network.
• Business Intelligence (BI), merupakan analisis keputusan
berdasarkan komputer yang sering dilakukan secara online oleh
para manajer dan staf. Termasuk peramalan, alternatif analisis dan
evaluasi resiko dan kinerja.

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 ERP Sytems
• ERP adalah suatu software yang
mengintegrasikan perencanaan,
manajemen, dan digunalan oleh seluruh
sumber dalam seluruh perusahaan.
• Sasaran utamanya mengintegrasikan
seluruh departemen dan fungsional
informasi melintasi perusahaan kedalam
satu sistem komputer yang dapat
melayani seluruh kebutuhan perusahaan.

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 Kemampuan ERP
• Mengkombinasikan logistik pada unit-unit bisnis dengan
fasilitas yang ada.
• Mengkombinasikan pusat distribusi dan mengurangi muatan
(LTLs) dalam pemenuhan pesanan truk, menurunkan jalur
pengantara, dan menghilangkan fasilitas yang tidak
diperlukan.
• Sumber daya produk yang dinamik dari produksi yang
berbeda dan fasilitas distribusi berdasarkan inventory dan
kapasitasnya.
• Membagi pelayanan untuk produksi.
• Global order management, menunjukkan tampilan tunggal
pada pelanggan menyeluruh melalui jalur bisnis.

ERP-Inge Handriani 6
 Cont’
• Mengkonsolidasi negara berdasarkan penjualan,
pemasaran, dan distribusi operasi dalam area geografi
seperti eropa yang memiliki kepadatan tinggi dan
runtuhnya rintangan(barriers) terhadap perdagangan.
• Mengkordinasikan pengadaan dari kunci komoditas
antar unit bisnis dan geografis.
• Menciptakan portal dengna supllier untuk
mengkonsolidasikan kebutuhan masing-masing unit
bisnis dan menyediakan cara untuk memperdalam
hubungan dengan supplier.

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Enterprise Business Systems
• E-business means using the Internet, other
networks, and IT to support
– Electronic commerce
– Enterprise communications and collaboration
– Web-enabled business processes

• E-commerce is the buying, selling, and

marketing of products, services, and
information over the Internet and other
networks

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Cross-Functional Systems

• Cross the boundaries of traditional

business functions
– Used to reengineer and improve vital
business processes all across the enterprise

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Enterprise Application Architecture

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Enterprise Application Integration
• EAI software connects cross-functional systems
• Serves as middleware to provide
– Data conversion
– Communication between systems
– Access to system interfaces

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How EAI Works

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ERP-Inge Handriani 12
Transaction Processing Systems

• Cross-functional information systems that

process data resulting from the occurrence
of business transactions
– Transactions include sales, purchases, deposits,
withdrawals, refunds, and payments
– Online transaction processing (OLTP) is a real-
time system that captures transactions
immediately

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Transaction Processing Systems

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ERP-Inge Handriani 14
The Transaction Processing Cycle

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Enterprise Collaboration
Systems (ECS)
• EC systems are cross-functional information systems
that enhance team and workgroup
– Communication
– Coordination
– Collaboration
• Systems may include
– Networked PC workstations
– Servers
– Databases
– Groupware and application packages
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 ECS Tools

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 Major Objective of Enterprise
Resource Planning Systems (ERP)

The major objective of ERP systems: integrate the functional

areas of the organization by enabling seamless information flows
across them.
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Problems with information silos

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9
 ERP Systems (continued)

A business process is a set of related steps or procedures

designed to produce a specific outcome.

ERP-Inge Handriani 2
0
 Core ERP Modules
ERP II
SYSTEM
Manufacturing
& Production
Module
Accounting Human
and Financial Resources
Module Module

Suppliers Customers

Supply Chain
ERP Customer
Management Platform & Relationship
Module Database Management
Module

Business E-Business
Intelligence Module
Module

Extended
ERP-Inge ERP Modules
Handriani 21
 The Need for CRM
• It costs six times more to sell to a new
customer than to sell to an existing one.
• A typical dissatisfied customer will tell 8-
10 people.
• By increasing the customer retention rate
by 5%, profits could increase by 85%.
• Odds of selling to new customers = 15%,
compared to the odds of selling to
existing customers (50%)
• 70% of complaining customers will remain
loyal if their problem is solved

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2
 Customer Touch Points
Web Computer
Physical
Smart
Store
Phone

Customer
Service

Sales
CUSTOMER Representative
Service
Center
Field
Service
Direct Technician
Email Mail
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360-Degree View of Customers

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 Data Consolidation
Accounting POM

Finance HR

Customer

Marketing MIS

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 Business Intelligence (BI)
Two types of BI Systems:
– Those that provide data analysis tools
• Multidimensional data analysis (or online
analytical processing)
• Data mining
• Decision support systems
– Those that provide information in structured
format
• Digital dashboards

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6
How Business Intelligence
Works

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7
 Reengineering
Business Processes
• Business Process Reengineering (BPR) or Reengineering is a
fundamental rethingking and radical redesign of business
processes to achieve dramatic improvements in cost, quality,
speed, and service.

• BPR combine a strategy of promoting business innovation

with a strategy of making major improvements to business
processes so that a company can become a much stronger
and more succesful competitor in the marketplace.

• Although the potential payback of reengineering is high, so

too is its risk of failure and level of disruption to the
organizational environment.

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Reengineering Order Management
• IT that supports this process…
– CRM systems using intranets and the Internet
– Supplier-managed inventory systems using the
Internet and extranets
– Cross-functional ERP software to integrate
manufacturing, distribution, finance, and human
resource processes
– Customer-accessible e-commerce websites for order
entry, status checking, payment, and service
– Customer, product, and order status databases
accessed via intranets and extranets

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Terima Kasih
Inge Handriani, M.MSI., M.Ak