Lampiran 1.

Kuesioner Penelitian

KUESIONER PENELITIAN KEPUASAN PASIEN RAWAT INAP

TERHADAP PELAYANAN MAKANAN DI RSU HAJI MEDAN
TAHUN 2017

Bapak/Ibu yang terhormat,

Saya adalah mahasiswi Fakultas Ilmu Kesehatan Masyarakat, Universitas
Sumatera Utara yang sedang melakukan penelitian untuk tugas akhir (skripsi).
Dalam rangka mengumpulkan data, saya memohon kesedian dan bantuan Bpk/Ibu
untuk meluangkan waktu mengisi kuesioner ini. Hasil dari kuesioner ini
sepenuhnya akan digunakan untuk kepentingan penelitian tentang kepuasan pasien
di Rumah Sakit Umum. Jawaban kuesioner ini akan terjamin kerahasiaannya, oleh
karena itu Bpk/Ibu tidak perlu menuliskan nama.
Mengingat keberhasilan penelitian ini akan sangat tergantung kepada
kelengkapan jawaban, dimohon dengan sangat agar kiranya jawaban dapat
diberikan selengkap mungkin. Kejujuran serta kesungguhan Bpk/Ibu dalam
mengisi kuesioner ini akan sangat berarti dan sangat saya hargai.
Atas kesediaan serta kerjasama Bpk/Ibu, Saya ucapkan banyak terima kasih.

Hormat Saya,

Poppy Harizani Nst

PETUNJUK :
Mohon berikan tanda silang (X) pada jawaban yang Anda pilih.

- Jenis Kelamin Pria - Kelas perawatan :

:
Wanita - Lama perawatan :
- Umur - Perilaku merokok :
:
- Perawatan
- Pendidikan terakhir : sebelumnya : Pernah
- Pekerjaan Tidak
: Menikah Pernah
- Etnik/suku Belum - Jenis diet : Normal
: Menikah Sesuai
Penyakit
- Status perkawinan
:

Keterangan cara pengisian :

Berilah tanda (X) untuk setiap pernyataan ini sesuai dengan

“KENYATAAN” yang diterima dalam penyelenggaraan makanan, pada
kolom :
(STP) Sangat Tidak Puas (TP) Tidak Puas (CP) Cukup Puas
(P) Puas (SP) Sangat Puas

Dan berilah tanda (X) untuk setiap pernyataan tentang “HARAPAN”

terhadap penyelenggaraan makanan Rumah Sakit berdasarkan seberapa
pentingkah pernyataan itu bagi Anda :
(STP) Sangat Tidak Penting (TP) Tidak Pentin (CP) Cukup
Penting
Tabel Kuesioner Tingkat Kepuasan Pasien Terhadap Pelayanan Makanan

NO VARIABEL & INDIKATOR KENYATAAN

Waktu Makan STP TP CP P SP
1. Ketepatan waktu makan pagi yang telah ditetapkan
manajemen rumah sakit
2. Ketepatan waktu makan siang yang telah ditetapkan
manajemen rumah sakit
3. Ketepatan waktu makan malam yang telah ditetapkan
manajemen rumah sakit
Penampilan Makanan
4. Sayur yang dihidangkan berwarna segar
5. Tekstur makanan yang mudah dicerna
6. Bentuk makanan yang rapi dan menarik
7. Porsi sayur sesuai dengan kebutuhan pasien kurang
lebih ¾ mangkok
8. Porsi lauk yang sesuai dengan ukuran dan kebutuhan
pasein
9. Penyajian makanan yang tertutup
10. Penyajian makanan yang menggugah selera makan
Rasa Makanan
11. Aroma makanan yang dapat menggugah selera makan
12. Pengolahan bumbu yang matang
13. Lauk yang dihidangkan terasa empuk
14. Bubur yang dihidangkan terasa renyah
15. Aroma makanan harum dan tidak menyengat
16. Nasi yang dihidangkan masih hangat
17. Sayur dan lauk yang dihidangkan masih hangat
Keramahan Pramusaji
18. Petugas selalu bertindak cepat dalam memenuhi
permintaan pasien
19. Petugas selalu mengutamakan pasien
20. Petugas bersikap sopan terhadap pasien saat pelayanan
21. Petugas mempunyai pengetahuan yang luas tentang
makanan yang disajikan
22. Petugas dapat dipercaya oleh pasien dalam hal kualitas
makanan yang disajikan
23. Petugas meluangkan waktu khusus untuk
berkomunikasi dengan pasien untuk membahas tentang
makanan yang telah disediakan
24. Petugas memberikan kepeduliaan terhadap kondisi
pasien
25. Petugas selalu berusaha mengetahui kebutuhan pasien
26. Petugas menghibur dan memberikan dorongan kepada
pasiem supaya cepat sembuah dan mendoakan mereka
27. Petugas berpakaian rapi dan bersih sesuai dengan
seragam
Kebersihan Alat dan Makanan
28. Penyajian makanan disediakan piring
29. Penyajian makanan disediakan sendok
30. Penyajian makanan disediakan mangkuk
31. Penyajian makanan disediakan gelas
32. Penyajian makanan disediakan tisu makan
33. Gelas minum yang selalu diberi tutup
34. Nasi yang dihidangkan bersih dan putih
35. Petugas menghidangkan lauk dan sayur dalam kondisi
bersih
36. Makanan yang dihidangkan lengkap
Variasi menu makanan
37. Sayur yang dihidangkan bervariasi
38. Olahan lauk yang dihidangkan bervariasi
39. Sayur yang dihidangkan beda dengan hidangan
sebelumnya
40. Kesesuaian makanan dengan penyakit
 Lampiran 2. Uji Validitas dan Uji Reliabilitas

 Variabel Waktu Makan

Correlations
WM1 WM2 WM3 Total
WM
** *
Pearson Correlation 1 .683 .425 .814**
WM1 Sig. (2-tailed) .000 .021 .000
29 29 29 29
N .683** 1 .522** .884**
Pearson Correlation .000 .004 .000
WM2 Sig. (2-tailed) 29 29 29 29
N .425* .522** 1 .801**
Pearson Correlation .021 .004 .000
29 29 29 29
WM3 Sig. (2-tailed)
.814** .884** .801** 1
N
Pearson Correlation .000 .000 .000
Total 29 29 29 29
Sig. (2-tailed)
WM
N
**. Correlation is significant at the 0.01 level (2-tailed).
*. Correlation is significant at the 0.05 level (2-tailed). Reliability Statistics

Cronbach's Alpha N of Items

.773 3

 Variabel Penampilan Makanan

Correlations
PM1 PM2 PM3 PM4 PM5 PM6 PM7 TotalP
M
Pearson Correlation 1 .514** .492** .380* .490** .750** .517** .914**
Sig. (2-tailed) .004 .007 .042 .007 .000 .004 .000
N 29 29 29 29 29 29 29 29
Pearson Correlation .514** 1 .306 .172 .109 .331 -.109 .463*
Sig. (2-tailed) .004 .107 .373 .574 .079 .572 .011
N 29 29 29 29 29 29 29 29
Pearson Correlation .492** .306 1 .313 .226 .466* .195 .586**
Sig. (2-tailed) .007 .107 .099 .239 .011 .312 .001
N 29 29 29 29 29 29 29 29
Pearson Correlation .380* .172 .313 1 .057 .442* .109 .510**
Sig. (2-tailed) .042 .373 .099 .768 .016 .572 .005
N 29 29 29 29 29 29 29 29
Pearson Correlation .490** .109 .226 .057 1 .251 .492** .560**
Sig. (2-tailed) .007 .574 .239 .768 .190 .007 .002
N 29 29 29 29 29 29 29 29
Pearson Correlation .750** .331 .466* .442* .251 1 .563** .856**
Sig. (2-tailed) .000 .079 .011 .016 .190 .001 .000
N 29 29 29 29 29 29 29 29
Pearson Correlation .517** -.109 .195 .109 .492** .563** 1 .673**
Sig. (2-tailed) .004 .572 .312 .572 .007 .001 .000
N 29 29 29 29 29 29 29 29
Pearson Correlation .914** .463* .586** .510** .560** .856** .673** 1
Sig. (2-tailed) .000 .011 .001 .005 .002 .000 .000

N 29 29 29 29 29 29 29 29

**. Correlation is significant at the 0.01 level (2-tailed).

*. Correlation is significant at the 0.05 level (2-tailed).

Reliability Statistics
Cronbach's Alpha N of Items
.783 7
  Variabel Rasa Makanan

Correlations
RM1 RM2 RM3 RM4 RM5 RM6 RM7 TotalR
M
Pearson
Correlation 1 .388* -.205 .210 .
b .259 .376* .351
RM1
Sig. (2-tailed)
.038 .285 .275 . .174 .044 .062
N
Pearson 29 29 29 29 2 29 29 29
Correlation
RM2 Sig. (2-tailed) .388* 1 .363 .386* 9 .451* .348 .729**
N .038 .053 .039 b .014 .065 .000
Pearson .
Correlation 29 29 29 29 29 29 29
RM3 Sig. (2-tailed) **
.
-.205 .363 1 .515 2 .125 .050 .564**
N
Pearson .285 .053 .004 9 .517 .797 .001
Correlation 29 29 29 29 29 29 29
RM4 Sig. (2-tailed) .
b

N .210 .386* .515** 1 .464* .353 .757**

Pearson .
Correlation .275 .039 .004 2 .011 .060 .000
RM5 Sig. (2-tailed) 29 29 29 29 9 29 29 29
N
Pearson .
b
.
b
.
b
.
b
.
b
.
b
.
b
.
b

Correlation
RM6 Sig. (2-tailed) . . . . . . . .
N 2 2 2 2 2 2 2 2
Pearson 9 9 9 9 9 9 9 9
Correlation
RM7 Sig. (2-tailed) .259 .451* .125 .464* .
b 1 .816** .797**
N
Pearson .174 .014 .517 .011 .000 .000
29 29 29 29 29 29 29
TotalR Correlation 29
M Sig. (2-tailed) .376* .348 .050 .353 b .816** 1 .712**
N .
.044 .065 .797 .060 .000 .000
.
29 29 29 29 29 29 29
2
.351 .729** .564** .757** 9 .797** .712** 1
b
.062 .000 .001 .000 . .000 .000
29 29 29 29 . 29 29 29
2
9
b
.

.
2
9
*. Correlation is significant at the 0.05 level (2-tailed).
**. Correlation is significant at the 0.01 level (2-tailed).
Reliability Statistics
Cronbach's Alpha N of Items
.720 6

 Variabel Keramahan Pramusaji

Correlations
KP1 KP2 KP3 KP4 KP5 KP6 KP7 KP8 KP9 KP10 TotalKP
Pearson Correlation 1 .261 .176 .619** .352 .781** -.152 .279 .662** .238 .823**
KP1 Sig. (2-tailed) .171 .362 .000 .061 .000 .432 .143 .000 .213 .000
N 29 29 29 29 29 29 29 29 29 29 29
Pearson Correlation .261 1 .193 .230 .602** .189 .177 .294 .175 .506** .605**
KP2 Sig. (2-tailed) .171 .317 .229 .001 .326 .358 .122 .364 .005 .001
N 29 29 29 29 29 29 29 29 29 29 29
Pearson Correlation .176 .193 1 .216 .044 -.031 -.339 -.091 -.098 .092 .176
KP3 Sig. (2-tailed) .362 .317 .260 .822 .874 .072 .639 .614 .635 .361
N 29 29 29 29 29 29 29 29 29 29 29
Pearson Correlation .619** .230 .216 1 -.019 .404* -.247 .186 .470* -.183 .557**
KP4 Sig. (2-tailed) .000 .229 .260 .922 .030 .197 .335 .010 .342 .002
N 29 29 29 29 29 29 29 29 29 29 29
Pearson Correlation .352 .602** .044 -.019 1 .382* .249 .019 .318 .540** .565**
KP5 Sig. (2-tailed) .061 .001 .822 .922 .041 .193 .922 .093 .003 .001
N 29 29 29 29 29 29 29 29 29 29 29
Pearson Correlation .781** .189 -.031 .404* .382* 1 .251 .154 .616** .305 .783**
KP6 Sig. (2-tailed) .000 .326 .874 .030 .041 .188 .425 .000 .108 .000
N 29 29 29 29 29 29 29 29 29 29 29
Pearson Correlation -.152 .177 -.339 -.247 .249 .251 1 .123 -.100 .414* .209
KP7 Sig. (2-tailed) .432 .358 .072 .197 .193 .188 .524 .608 .026 .277
N 29 29 29 29 29 29 29 29 29 29 29
Pearson Correlation .279 .294 -.091 .186 .019 .154 .123 1 .046 .489** .487**
KP8 Sig. (2-tailed) .143 .122 .639 .335 .922 .425 .524 .814 .007 .007
N 29 29 29 29 29 29 29 29 29 29 29
Pearson Correlation .662** .175 -.098 .470* .318 .616** -.100 .046 1 -.105 .622**
KP9 Sig. (2-tailed) .000 .364 .614 .010 .093 .000 .608 .814 .587 .000
N 29 29 29 29 29 29 29 29 29 29 29
Pearson Correlation .238 .506** .092 -.183 .540** .305 .414* .489** -.105 1 .541**
KP10 Sig. (2-tailed) .213 .005 .635 .342 .003 .108 .026 .007 .587 .002
N 29 29 29 29 29 29 29 29 29 29 29
Pearson Correlation .823** .605** .176 .557** .565** .783** .209 .487** .622** .541** 1
TotalKP Sig. (2-tailed) .000 .001 .361 .002 .001 .000 .277 .007 .000 .002
 N 29 29 29 29 29 29 29 29 29 29 29
**. Correlation is significant at the 0.01 level (2-tailed).
*. Correlation is significant at the 0.05 level (2-tailed).
 Reliability Statistics

Cronbach's N of Items
Alpha
.767 8

 Kebersihan Alat dan Makanan

Correlations

KAM1 KAM2 KAM3 KAM4 KAM5 KAM6 KAM7 KAM8 KAM9 TotalKAM

** *
Pearson Correlation 1 -.122 .170 .493 -.371 .142 -.127 -.080 .000 .392*

KAM1 Sig. (2-tailed) .512 .377 .007 .048 .463 .512 .681 1.000 .035

N 31 31 29 29 29 29 29 29 29 29
*
Pearson Correlation -.122 1 .364 .283 -.159 .108 .445 -.256 .000 .570**

KAM2 Sig. (2-tailed) .512 .052 .137 .411 .579 .016 .180 1.000 .001

N 31 31 29 29 29 29 29 29 29 29
** *
Pearson Correlation .170 .364 1 .525 .073 .055 -.052 -.163 .404 .527**

KAM3 Sig. (2-tailed) .377 .052 .003 .708 .778 .788 .399 .030 .003

N 29 29 29 29 29 29 29 29 29 29

Pearson Correlation .493** .283 .525** 1 .057 .155 -.041 -.127 .157 .607**

KAM4 Sig. (2-tailed) .007 .137 .003 .771 .422 .834 .513 .416 .000

N 29 29 29 29 29 29 29 29 29 29
* ** *
Pearson Correlation -.371 -.159 .073 .057 1 .501 .114 -.261 .401 .317

KAM5 Sig. (2-tailed) .048 .411 .708 .771 .006 .558 .172 .031 .094

N 29 29 29 29 29 29 29 29 29 29
** *
Pearson Correlation .142 .108 .055 .155 .501 1 .376 .042 .358 .692**

KAM6 Sig. (2-tailed) .463 .579 .778 .422 .006 .044 .829 .056 .000

N 29 29 29 29 29 29 29 29 29 29
* *
Pearson Correlation -.127 .445 -.052 -.041 .114 .376 1 -.064 .000 .521**

KAM7 Sig. (2-tailed) .512 .016 .788 .834 .558 .044 .742 1.000 .004

N 29 29 29 29 29 29 29 29 29 29

Pearson Correlation -.080 -.256 -.163 -.127 -.261 .042 -.064 1 -.377* -.043

KAM8 Sig. (2-tailed) .681 .180 .399 .513 .172 .829 .742 .044 .824

N 29 29 29 29 29 29 29 29 29 29
* * *
Pearson Correlation .000 .000 .404 .157 .401 .358 .000 -.377 1 .404*

KAM9 Sig. (2-tailed) 1.000 1.000 .030 .416 .031 .056 1.000 .044 .030

N 29 29 29 29 29 29 29 29 29 29
* ** ** ** ** ** *
Pearson Correlation .392 .570 .527 .607 .317 .692 .521 -.043 .404 1
TotalK
Sig. (2-tailed) .035 .001 .003 .000 .094 .000 .004 .824 .030
AM
N 29 29 29 29 29 29 29 29 29 29

**. Correlation is significant at the 0.01 level (2-tailed).

*. Correlation is significant at the 0.05 level (2-tailed).

Reliability Statistics

Cronbach's Alpha N of Items

.599 7

 Variasi Menu Makanan

Correlations

VMM1 VMM2 VMM3 VMM4 TotalVMM

Pearson Correlation 1 -.018 -.067 .209 .607**

VMM1 Sig. (2-tailed) .922 .729 .276 .000

N 31 31 29 29 29
Pearson Correlation -.018 1 .263 .226 .750**

VMM2 Sig. (2-tailed) .922 .168 .238 .000

N 31 31 29 29 29
Pearson Correlation -.067 .263 1 .086 .551**

VMM3 Sig. (2-tailed) .729 .168 .658 .002

N 29 29 29 29 29
Pearson Correlation .209 .226 .086 1 .588**

VMM4 Sig. (2-tailed) .276 .238 .658 .001

N 29 29 29 29 29
Pearson Correlation .607** .750** .551** .588** 1

TotalVMM Sig. (2-tailed) .000 .000 .002 .001

N 29 29 29 29 29

**. Correlation is significant at the 0.01 level (2-tailed).

Reliability Statistics

Cronbach's Alpha N of Items

.466 4
Lampiran. 2
Etnik/ Lama Perilaku Perawatan Jenis Status Kepuasan
No.Resp JenisKelamin Umur Pendidikan Pekerjaan Suku Perawatan Merokok Sebelumnya DIet Kawin Pasien
1 2.0 2.0 3.0 3.0 3.0 1.0 2.0 2.0 1.0 1.0 3.0
2 1.0 2.0 1.0 4.0 1.0 1.0 1.0 1.0 1.0 1.0 2.0
3 1.0 1.0 3.0 5.0 2.0 1.0 1.0 2.0 2.0 1.0 2.0
4 2.0 1.0 3.0 6.0 1.0 1.0 1.0 2.0 1.0 2.0 3.0
5 2.0 1.0 1.0 1.0 1.0 2.0 2.0 2.0 1.0 1.0 1.0
6 2.0 3.0 1.0 4.0 2.0 1.0 2.0 2.0 1.0 1.0 3.0
7 1.0 3.0 5.0 3.0 1.0 2.0 1.0 1.0 2.0 1.0 2.0
8 1.0 1.0 3.0 6.0 2.0 1.0 1.0 1.0 1.0 1.0 2.0
9 2.0 2.0 5.0 4.0 3.0 1.0 2.0 2.0 2.0 1.0 3.0
10 2.0 2.0 1.0 4.0 1.0 1.0 2.0 2.0 1.0 2.0 2.0
11 2.0 3.0 2.0 6.0 4.0 1.0 2.0 2.0 1.0 1.0 2.0
12 2.0 2.0 1.0 6.0 2.0 1.0 1.0 1.0 1.0 1.0 2.0
13 2.0 1.0 5.0 4.0 4.0 1.0 2.0 2.0 2.0 1.0 3.0
14 1.0 3.0 3.0 1.0 1.0 2.0 1.0 1.0 2.0 1.0 3.0
15 2.0 1.0 3.0 3.0 1.0 1.0 2.0 2.0 1.0 1.0 3.0
16 2.0 1.0 1.0 6.0 2.0 1.0 2.0 2.0 1.0 2.0 2.0
17 1.0 2.0 5.0 6.0 1.0 1.0 1.0 2.0 2.0 1.0 2.0
18 2.0 1.0 3.0 3.0 2.0 1.0 2.0 2.0 1.0 2.0 3.0
19 2.0 1.0 1.0 6.0 1.0 1.0 2.0 2.0 2.0 1.0 3.0
20 2.0 1.0 1.0 4.0 3.0 1.0 2.0 2.0 1.0 1.0 2.0
21 2.0 3.0 1.0 3.0 4.0 1.0 2.0 1.0 2.0 1.0 3.0
22 2.0 3.0 5.0 6.0 2.0 1.0 2.0 1.0 1.0 1.0 2.0
23 2.0 2.0 4.0 4.0 1.0 1.0 2.0 2.0 1.0 2.0 3.0
24 2.0 1.0 3.0 6.0 1.0 1.0 2.0 2.0 2.0 1.0 2.0
25 2.0 3.0 2.0 6.0 5.0 2.0 1.0 2.0 2.0 2.0 3.0
26 1.0 2.0 1.0 5.0 2.0 1.0 1.0 2.0 2.0 2.0 2.0
27 2.0 3.0 1.0 3.0 1.0 1.0 2.0 2.0 1.0 1.0 3.0
28 2.0 3.0 5.0 4.0 3.0 1.0 2.0 1.0 1.0 1.0 1.0
29 2.0 2.0 2.0 6.0 4.0 2.0 2.0 1.0 1.0 1.0 2.0
30 1.0 2.0 3.0 6.0 2.0 2.0 1.0 1.0 1.0 1.0 2.0
31 2.0 1.0 1.0 6.0 1.0 1.0 2.0 2.0 1.0 1.0 2.0
32 1.0 1.0 3.0 6.0 1.0 1.0 1.0 2.0 1.0 1.0 2.0
33 1.0 3.0 3.0 4.0 1.0 2.0 1.0 2.0 1.0 2.0 2.0
34 2.0 2.0 3.0 4.0 2.0 1.0 1.0 2.0 1.0 1.0 2.0
35 1.0 2.0 1.0 6.0 2.0 1.0 1.0 2.0 1.0 2.0 2.0
36 1.0 2.0 3.0 4.0 3.0 1.0 1.0 2.0 2.0 1.0 3.0
37 1.0 1.0 2.0 6.0 4.0 1.0 1.0 1.0 1.0 1.0 2.0
38 2.0 1.0 3.0 4.0 1.0 1.0 2.0 2.0 2.0 1.0 2.0
39 2.0 1.0 3.0 6.0 4.0 2.0 2.0 1.0 1.0 1.0 2.0
40 2.0 1.0 2.0 1.0 2.0 2.0 2.0 1.0 1.0 1.0 2.0
41 2.0 2.0 3.0 4.0 2.0 1.0 2.0 1.0 1.0 1.0 2.0
42 1.0 3.0 3.0 5.0 1.0 1.0 1.0 2.0 1.0 2.0 3.0
43 1.0 1.0 3.0 6.0 2.0 2.0 1.0 2.0 2.0 1.0 3.0
44 2.0 3.0 3.0 4.0 1.0 2.0 2.0 1.0 1.0 2.0 2.0
45 2.0 1.0 3.0 4.0 2.0 1.0 2.0 2.0 1.0 1.0 2.0
46 2.0 2.0 3.0 6.0 3.0 2.0 2.0 2.0 1.0 1.0 2.0
47 2.0 2.0 1.0 6.0 4.0 2.0 2.0 2.0 2.0 2.0 3.0
48 2.0 1.0 3.0 4.0 1.0 2.0 2.0 1.0 2.0 1.0 2.0
49 1.0 1.0 1.0 6.0 2.0 2.0 2.0 1.0 1.0 1.0 2.0
50 1.0 1.0 3.0 4.0 1.0 2.0 2.0 2.0 1.0 1.0 2.0
51 2.0 2.0 3.0 6.0 2.0 1.0 2.0 1.0 1.0 1.0 3.0
52 1.0 3.0 3.0 6.0 1.0 1.0 1.0 2.0 1.0 1.0 2.0
53 1.0 2.0 5.0 5.0 1.0 1.0 1.0 1.0 1.0 1.0 2.0
54 1.0 2.0 4.0 4.0 5.0 1.0 1.0 1.0 1.0 1.0 2.0
55 1.0 3.0 3.0 4.0 3.0 1.0 2.0 2.0 1.0 1.0 2.0
56 1.0 3.0 1.0 6.0 5.0 2.0 1.0 2.0 2.0 1.0 3.0
57 1.0 2.0 5.0 6.0 4.0 3.0 1.0 2.0 1.0 1.0 3.0
58 1.0 2.0 3.0 5.0 2.0 2.0 2.0 1.0 1.0 1.0 2.0
59 1.0 2.0 1.0 2.0 2.0 2.0 1.0 2.0 1.0 1.0 2.0
60 1.0 2.0 5.0 6.0 1.0 1.0 2.0 1.0 1.0 1.0 3.0
61 1.0 2.0 5.0 6.0 1.0 3.0 2.0 2.0 1.0 2.0 2.0
62 2.0 2.0 3.0 3.0 2.0 1.0 2.0 2.0 1.0 1.0 2.0
63 1.0 3.0 3.0 6.0 3.0 1.0 2.0 2.0 1.0 1.0 2.0
64 2.0 2.0 5.0 5.0 2.0 2.0 2.0 2.0 1.0 1.0 2.0
65 2.0 2.0 3.0 3.0 4.0 2.0 2.0 2.0 1.0 1.0 2.0
66 2.0 2.0 3.0 6.0 2.0 2.0 2.0 2.0 1.0 1.0 2.0
67 1.0 2.0 3.0 3.0 3.0 2.0 2.0 1.0 2.0 1.0 2.0
68 1.0 2.0 1.0 3.0 1.0 1.0 1.0 2.0 1.0 2.0 2.0
69 2.0 2.0 4.0 6.0 5.0 2.0 2.0 2.0 1.0 1.0 2.0
70 1.0 2.0 5.0 5.0 3.0 2.0 2.0 2.0 1.0 1.0 3.0
71 2.0 2.0 5.0 6.0 1.0 1.0 2.0 2.0 1.0 1.0 2.0
72 2.0 2.0 2.0 1.0 5.0 2.0 2.0 2.0 1.0 1.0 2.0
73 2.0 2.0 3.0 3.0 2.0 3.0 2.0 1.0 1.0 1.0 2.0
74 2.0 2.0 3.0 5.0 2.0 1.0 2.0 2.0 1.0 1.0 3.0
75 1.0 2.0 4.0 4.0 2.0 1.0 2.0 2.0 1.0 1.0 2.0
76 1.0 2.0 5.0 6.0 4.0 2.0 1.0 2.0 1.0 1.0 2.0
77 2.0 1.0 3.0 3.0 5.0 2.0 2.0 2.0 1.0 1.0 2.0
78 1.0 2.0 3.0 6.0 1.0 2.0 2.0 1.0 1.0 1.0 3.0
79 2.0 1.0 5.0 5.0 3.0 2.0 2.0 2.0 1.0 1.0 2.0
80 1.0 2.0 5.0 6.0 1.0 1.0 2.0 2.0 1.0 1.0 2.0
81 1.0 1.0 2.0 4.0 1.0 2.0 2.0 1.0 1.0 1.0 2.0
82 1.0 1.0 1.0 6.0 1.0 3.0 2.0 2.0 1.0 1.0 2.0
83 2.0 2.0 4.0 5.0 5.0 1.0 2.0 1.0 1.0 1.0 3.0
84 1.0 2.0 3.0 3.0 2.0 2.0 2.0 2.0 1.0 2.0 2.0
85 2.0 1.0 4.0 6.0 1.0 1.0 2.0 2.0 1.0 1.0 2.0
86 2.0 1.0 5.0 4.0 4.0 2.0 2.0 1.0 1.0 1.0 2.0
87 1.0 2.0 3.0 6.0 2.0 2.0 2.0 2.0 1.0 1.0 2.0
88 2.0 2.0 3.0 3.0 1.0 3.0 2.0 2.0 1.0 1.0 3.0
89 1.0 1.0 5.0 5.0 3.0 1.0 1.0 2.0 1.0 1.0 2.0
Lampiran. 3
No.Resp WM1 WM2 WM3 33 3.0 3.0 3.0 66 3.0 3.0 3.0
1 4.0 5.0 5.0 34 3.0 3.0 3.0 67 3.0 3.0 3.0
2 4.0 4.0 4.0 35 3.0 3.0 3.0 68 3.0 3.0 3.0
3 3.0 4.0 4.0 36 3.0 3.0 3.0 69 3.0 4.0 4.0
4 3.0 4.0 4.0 37 3.0 3.0 3.0 70 3.0 3.0 3.0
5 5.0 5.0 5.0 38 3.0 3.0 3.0 71 3.0 3.0 3.0
6 4.0 4.0 4.0 39 3.0 3.0 3.0 72 3.0 3.0 3.0
7 4.0 5.0 5.0 40 3.0 4.0 4.0 73 2.0 2.0 2.0
8 3.0 4.0 4.0 41 3.0 3.0 3.0 74 3.0 3.0 3.0
9 4.0 4.0 4.0 42 3.0 3.0 3.0 75 3.0 3.0 3.0
10 3.0 3.0 3.0 43 3.0 3.0 3.0 76 2.0 3.0 2.0
11 3.0 3.0 3.0 44 2.0 2.0 2.0 77 3.0 3.0 3.0
12 4.0 4.0 4.0 45 3.0 3.0 3.0 78 3.0 4.0 4.0
13 3.0 3.0 5.0 46 3.0 3.0 3.0 79 3.0 4.0 3.0
14 3.0 4.0 4.0 47 2.0 3.0 2.0 80 3.0 3.0 3.0
15 3.0 3.0 3.0 48 3.0 3.0 3.0 81 4.0 4.0 4.0
16 3.0 4.0 4.0 49 3.0 4.0 4.0 82 5.0 4.0 4.0
17 3.0 4.0 4.0 50 3.0 4.0 3.0 83 3.0 3.0 3.0
18 3.0 4.0 4.0 51 3.0 3.0 3.0 84 3.0 3.0 3.0
19 3.0 3.0 3.0 52 4.0 4.0 4.0 85 4.0 4.0 4.0
20 3.0 4.0 4.0 53 5.0 4.0 4.0 86 3.0 3.0 4.0
21 3.0 3.0 4.0 54 3.0 3.0 3.0 87 2.0 3.0 3.0
22 3.0 3.0 5.0 55 3.0 3.0 3.0 88 2.0 4.0 4.0
23 3.0 3.0 3.0 56 4.0 4.0 4.0 89 2.0 3.0 3.0
24 3.0 4.0 4.0 57 3.0 3.0 4.0
25 3.0 3.0 4.0 58 2.0 3.0 3.0
26 3.0 3.0 5.0 59 2.0 3.0 3.0
27 3.0 3.0 3.0 60 3.0 3.0 3.0
28 3.0 3.0 4.0 61 3.0 3.0 3.0
29 3.0 3.0 3.0 62 3.0 3.0 3.0
30 2.0 3.0 3.0 63 3.0 3.0 3.0
31 3.0 3.0 3.0 64 3.0 3.0 3.0
32 3.0 3.0 3.0 65 3.0 3.0 3.0
 No PM1 PM2 PM3 PM4 PM5 PM6 PM7
.Resp
1 4.0 4.0 3.0 4.0 4.0 4.0 3.0
2 4.0 4.0 3.0 4.0 4.0 4.0 3.0
3 4.0 4.0 3.0 4.0 4.0 4.0 3.0
4 3.0 3.0 3.0 4.0 3.0 4.0 3.0
5 5.0 4.0 4.0 4.0 4.0 5.0 4.0
6 3.0 3.0 3.0 3.0 3.0 3.0 3.0
7 3.0 3.0 3.0 3.0 4.0 4.0 3.0
8 3.0 3.0 3.0 4.0 4.0 4.0 3.0
9 3.0 3.0 4.0 4.0 4.0 4.0 3.0
10 3.0 3.0 3.0 4.0 3.0 3.0 2.0
11 4.0 3.0 3.0 4.0 4.0 4.0 5.0
12 3.0 3.0 3.0 3.0 4.0 3.0 3.0
13 3.0 3.0 3.0 4.0 3.0 4.0 2.0
14 4.0 4.0 3.0 4.0 4.0 4.0 3.0
15 3.0 3.0 3.0 4.0 3.0 4.0 3.0
16 5.0 4.0 4.0 4.0 4.0 5.0 4.0
17 4.0 4.0 3.0 3.0 4.0 4.0 3.0
18 4.0 4.0 3.0 4.0 4.0 4.0 3.0
19 3.0 4.0 3.0 3.0 3.0 4.0 3.0
20 4.0 3.0 3.0 4.0 4.0 4.0 4.0
21 5.0 4.0 4.0 4.0 4.0 5.0 4.0
22 4.0 3.0 3.0 4.0 4.0 5.0 5.0
23 3.0 3.0 3.0 3.0 4.0 3.0 3.0
24 5.0 3.0 3.0 3.0 4.0 5.0 4.0
25 3.0 3.0 3.0 3.0 4.0 3.0 4.0
26 3.0 4.0 3.0 3.0 3.0 4.0 3.0
27 4.0 3.0 3.0 4.0 4.0 5.0 5.0
28 3.0 3.0 3.0 3.0 4.0 4.0 4.0
29 3.0 3.0 3.0 3.0 4.0 3.0 3.0
30 4.0 3.0 4.0 3.0 3.0 4.0 4.0
31 4.0 3.0 3.0 4.0 4.0 4.0 3.0
32 3.0 4.0 3.0 3.0 3.0 4.0 3.0
33 4.0 3.0 3.0 4.0 4.0 5.0 5.0
34 3.0 3.0 3.0 4.0 4.0 3.0 3.0
35 3.0 3.0 3.0 3.0 3.0 4.0 3.0
36 3.0 3.0 3.0 3.0 4.0 3.0 3.0
37 3.0 3.0 3.0 3.0 3.0 3.0 4.0
38 3.0 4.0 3.0 3.0 3.0 4.0 3.0
39 3.0 3.0 3.0 3.0 4.0 4.0 3.0
40 3.0 3.0 3.0 4.0 3.0 4.0 2.0
41 3.0 4.0 3.0 3.0 3.0 4.0 3.0
42 3.0 3.0 4.0 4.0 4.0 4.0 3.0
43 4.0 3.0 4.0 3.0 4.0 4.0 4.0
44 3.0 4.0 3.0 3.0 3.0 4.0 3.0
45
4.0 3.0 3.0 4.0 4.0 5.0 5.0
46 3.0 3.0 3.0 3.0 4.0 3.0 3.0
47 4.0 3.0 3.0 3.0 3.0 3.0 3.0
48 4.0 3.0 4.0 3.0 3.0 4.0 4.0
49 4.0 3.0 3.0 4.0 4.0 4.0 3.0
50 4.0 3.0 3.0 4.0 4.0 5.0 5.0
51 3.0 3.0 3.0 3.0 4.0 3.0 3.0
52 3.0 3.0 3.0 4.0 4.0 4.0 5.0
53 3.0 3.0 4.0 3.0 3.0 4.0 5.0
54 4.0 4.0 3.0 3.0 4.0 4.0 3.0
55 3.0 3.0 3.0 3.0 3.0 3.0 3.0
56 3.0 4.0 4.0 4.0 3.0 3.0 4.0
57 4.0 3.0 3.0 3.0 3.0 3.0 4.0
58 4.0 3.0 3.0 3.0 3.0 3.0 4.0
59 2.0 2.0 2.0 2.0 2.0 3.0 2.0
60 3.0 3.0 3.0 3.0 3.0 3.0 3.0
61 3.0 3.0 3.0 3.0 3.0 3.0 3.0
62 3.0 3.0 3.0 3.0 3.0 3.0 2.0
63 3.0 3.0 3.0 3.0 3.0 3.0 3.0
64 2.0 2.0 3.0 3.0 3.0 3.0 3.0
65 3.0 3.0 2.0 3.0 3.0 3.0 3.0
66 3.0 3.0 2.0 3.0 2.0 3.0 3.0
67 2.0 2.0 3.0 2.0 3.0 2.0 3.0
68 3.0 2.0 3.0 3.0 4.0 4.0 2.0
69 3.0 4.0 3.0 3.0 4.0 3.0 4.0
70 3.0 3.0 3.0 4.0 4.0 4.0 3.0
71 3.0 3.0 2.0 3.0 3.0 3.0 3.0
72 2.0 3.0 3.0 3.0 3.0 3.0 3.0
73 2.0 3.0 2.0 2.0 3.0 3.0 2.0
74 3.0 3.0 3.0 3.0 3.0 4.0 3.0
75 3.0 3.0 3.0 3.0 3.0 3.0 3.0
76 4.0 2.0 2.0 3.0 4.0 4.0 2.0
77 2.0 3.0 3.0 3.0 3.0 3.0 2.0
78 3.0 3.0 3.0 3.0 3.0 3.0 2.0
79 3.0 2.0 2.0 2.0 3.0 3.0 3.0
80 2.0 2.0 3.0 2.0 3.0 3.0 3.0
81 2.0 3.0 3.0 3.0 3.0 3.0 2.0
82 3.0 4.0 3.0 4.0 3.0 4.0 4.0
83 2.0 3.0 2.0 2.0 3.0 3.0 2.0
84 3.0 2.0 3.0 3.0 4.0 4.0 2.0
85 3.0 3.0 2.0 3.0 3.0 3.0 3.0
86 2.0 3.0 3.0 3.0 3.0 3.0 2.0
87 3.0 3.0 3.0 4.0 4.0 4.0 3.0
88 2.0 2.0 3.0 2.0 3.0 3.0 3.0
89 2.0 2.0 2.0 3.0 3.0 3.0 3.0
 No RM1 RM2 RM3 RM4 RM5 RM6 RM7 45
.Resp 5.0 3.0 3.0 3.0 4.0 3.0 5.0
1 3.0 5.0 4.0 4.0 3.0 5.0 4.0 46 3.0 4.0 3.0 3.0 3.0 3.0 3.0
2 3.0 4.0 4.0 4.0 3.0 3.0 3.0 47 3.0 4.0 4.0 3.0 3.0 3.0 4.0
3 3.0 4.0 4.0 4.0 3.0 3.0 3.0 48 3.0 4.0 3.0 3.0 3.0 3.0 3.0
4 3.0 3.0 3.0 3.0 3.0 3.0 3.0 49 3.0 4.0 3.0 3.0 3.0 3.0 3.0
5 3.0 4.0 4.0 4.0 3.0 3.0 3.0 50 4.0 5.0 3.0 4.0 3.0 4.0 4.0
6 3.0 4.0 3.0 3.0 3.0 2.0 2.0 51 3.0 3.0 3.0 3.0 3.0 5.0 5.0
7 3.0 4.0 4.0 3.0 3.0 3.0 3.0 52 4.0 3.0 3.0 3.0 3.0 4.0 3.0
8 3.0 4.0 4.0 3.0 3.0 3.0 3.0 53 3.0 4.0 3.0 3.0 3.0 3.0 2.0
9 3.0 3.0 3.0 3.0 3.0 3.0 4.0 54 3.0 3.0 3.0 3.0 4.0 3.0 3.0
10 3.0 4.0 4.0 3.0 3.0 2.0 3.0 55 3.0 3.0 3.0 3.0 3.0 3.0 2.0
11 3.0 4.0 3.0 3.0 3.0 3.0 3.0 56 3.0 5.0 4.0 4.0 3.0 4.0 4.0
12 3.0 4.0 4.0 4.0 3.0 3.0 3.0 57 3.0 4.0 3.0 3.0 4.0 4.0 4.0
13 3.0 4.0 3.0 3.0 3.0 3.0 3.0 58 3.0 4.0 3.0 3.0 4.0 3.0 3.0
14 3.0 4.0 4.0 3.0 3.0 3.0 3.0 59 2.0 2.0 2.0 2.0 2.0 2.0 3.0
15 3.0 4.0 4.0 4.0 3.0 5.0 4.0 60 3.0 3.0 3.0 3.0 3.0 3.0 3.0
16 3.0 4.0 4.0 4.0 3.0 3.0 3.0 61 2.0 3.0 3.0 3.0 3.0 3.0 3.0
17 3.0 4.0 4.0 3.0 3.0 3.0 3.0 62 3.0 3.0 3.0 3.0 3.0 3.0 4.0
18 3.0 4.0 5.0 4.0 3.0 3.0 3.0 63 3.0 3.0 2.0 2.0 3.0 3.0 3.0
19 3.0 4.0 4.0 3.0 3.0 3.0 3.0 64 3.0 3.0 3.0 3.0 3.0 2.0 2.0
20 3.0 3.0 3.0 3.0 3.0 3.0 3.0 65 3.0 3.0 2.0 3.0 2.0 2.0 2.0
21 3.0 4.0 3.0 3.0 3.0 3.0 3.0 66 3.0 3.0 3.0 3.0 3.0 3.0 2.0
22 3.0 4.0 4.0 4.0 3.0 3.0 3.0 67 2.0 3.0 2.0 3.0 2.0 3.0 2.0
23 3.0 4.0 5.0 4.0 3.0 3.0 3.0 68 3.0 3.0 3.0 4.0 3.0 3.0 3.0
24 3.0 3.0 3.0 4.0 3.0 3.0 3.0 69 3.0 3.0 3.0 3.0 4.0 4.0 4.0
25 3.0 4.0 3.0 3.0 3.0 3.0 3.0 70 3.0 4.0 4.0 3.0 3.0 2.0 2.0
26 3.0 3.0 3.0 3.0 3.0 3.0 3.0 71 4.0 3.0 3.0 3.0 3.0 2.0 2.0
27 3.0 4.0 3.0 3.0 3.0 3.0 3.0 72 4.0 3.0 3.0 2.0 3.0 2.0 3.0
28 3.0 5.0 4.0 4.0 3.0 4.0 4.0 73 3.0 2.0 3.0 3.0 3.0 2.0 2.0
29 4.0 5.0 3.0 4.0 3.0 4.0 4.0 74 3.0 3.0 3.0 3.0 3.0 3.0 3.0
30 3.0 5.0 4.0 4.0 3.0 4.0 4.0 75 3.0 3.0 2.0 3.0 2.0 2.0 3.0
31 4.0 5.0 3.0 4.0 3.0 4.0 4.0 76 2.0 5.0 2.0 5.0 2.0 2.0 2.0
32 3.0 4.0 3.0 3.0 3.0 3.0 3.0 77 2.0 3.0 3.0 2.0 2.0 2.0 2.0
33 3.0 3.0 3.0 3.0 4.0 4.0 4.0 78 3.0 3.0 3.0 3.0 3.0 3.0 3.0
34 5.0 3.0 3.0 3.0 4.0 3.0 5.0 79 2.0 2.0 2.0 3.0 2.0 2.0 3.0
35 3.0 4.0 4.0 3.0 3.0 3.0 3.0 80 3.0 2.0 3.0 3.0 3.0 3.0 3.0
36 3.0 3.0 3.0 3.0 3.0 3.0 3.0 81 2.0 2.0 3.0 3.0 2.0 2.0 3.0
37 3.0 4.0 5.0 4.0 3.0 3.0 3.0 82 4.0 4.0 3.0 4.0 4.0 4.0 2.0
38 3.0 4.0 3.0 3.0 3.0 3.0 3.0 83 3.0 3.0 3.0 3.0 4.0 4.0 4.0
39 3.0 4.0 3.0 3.0 3.0 3.0 2.0 84 3.0 3.0 3.0 2.0 3.0 2.0 3.0
40 3.0 3.0 3.0 3.0 3.0 3.0 3.0 85 2.0 2.0 3.0 3.0 3.0 3.0 3.0
41 3.0 4.0 5.0 4.0 3.0 3.0 3.0 86 3.0 2.0 3.0 3.0 3.0 3.0 3.0
42 3.0 4.0 3.0 3.0 3.0 3.0 3.0 87 4.0 3.0 3.0 3.0 3.0 2.0 3.0
43 3.0 4.0 4.0 4.0 3.0 3.0 2.0 88 4.0 3.0 3.0 3.0 3.0 3.0 3.0
44 3.0 3.0 3.0 3.0 4.0 4.0 4.0 89 3.0 3.0 2.0 3.0 2.0 2.0 3.0
 No KP1 KP2 KP3 KP4 KP5 KP6 KP7 KP8 KP9 KP10 45
.Resp 5.0 5.0 4.0 5.0 3.0 3.0 3.0 3.0 4.0 3.0
1 4.0 4.0 4.0 3.0 4.0 3.0 3.0 3.0 3.0 5.0 46 4.0 4.0 3.0 3.0 4.0 3.0 3.0 3.0 3.0 4.0
2 3.0 3.0 3.0 3.0 3.0 2.0 3.0 2.0 2.0 3.0 47 3.0 3.0 3.0 3.0 3.0 3.0 3.0 4.0 3.0 4.0
3 3.0 3.0 3.0 2.0 3.0 3.0 3.0 3.0 2.0 4.0 48 4.0 4.0 3.0 4.0 3.0 3.0 3.0 4.0 3.0 4.0
4 3.0 3.0 3.0 2.0 3.0 2.0 3.0 3.0 2.0 4.0 49 4.0 3.0 4.0 4.0 3.0 3.0 2.0 2.0 4.0 3.0
5 3.0 3.0 3.0 2.0 3.0 2.0 3.0 4.0 2.0 4.0 50 5.0 3.0 4.0 5.0 3.0 3.0 3.0 3.0 4.0 3.0
6 3.0 3.0 3.0 3.0 3.0 2.0 3.0 3.0 2.0 3.0 51 3.0 4.0 4.0 3.0 3.0 2.0 3.0 4.0 3.0 4.0
7 4.0 3.0 4.0 3.0 3.0 3.0 3.0 3.0 2.0 4.0 52 3.0 3.0 3.0 3.0 3.0 3.0 3.0 4.0 3.0 3.0
8 3.0 4.0 4.0 3.0 3.0 2.0 3.0 3.0 2.0 4.0 53 3.0 3.0 3.0 3.0 3.0 3.0 3.0 4.0 3.0 4.0
9 3.0 3.0 3.0 3.0 3.0 3.0 4.0 2.0 2.0 4.0 54 3.0 3.0 3.0 3.0 3.0 4.0 3.0 3.0 4.0 4.0
10 3.0 3.0 3.0 2.0 3.0 2.0 3.0 3.0 2.0 4.0 55 4.0 3.0 4.0 4.0 3.0 3.0 2.0 3.0 3.0 3.0
11 4.0 3.0 4.0 3.0 3.0 3.0 3.0 3.0 2.0 4.0 56 3.0 3.0 3.0 3.0 3.0 2.0 3.0 3.0 4.0 3.0
12 4.0 3.0 3.0 3.0 3.0 3.0 3.0 3.0 3.0 4.0 57 5.0 5.0 4.0 5.0 3.0 3.0 3.0 3.0 4.0 3.0
13 3.0 4.0 4.0 3.0 3.0 2.0 3.0 3.0 2.0 4.0 58 5.0 4.0 4.0 4.0 3.0 2.0 3.0 3.0 3.0 3.0
14 4.0 4.0 3.0 4.0 3.0 3.0 3.0 4.0 3.0 4.0 59 2.0 3.0 3.0 3.0 3.0 2.0 3.0 3.0 3.0 3.0
15 4.0 4.0 3.0 3.0 4.0 4.0 4.0 3.0 4.0 4.0 60 3.0 3.0 3.0 3.0 2.0 2.0 2.0 2.0 2.0 2.0
16 4.0 4.0 3.0 3.0 4.0 3.0 3.0 3.0 3.0 5.0 61 2.0 2.0 2.0 2.0 2.0 2.0 3.0 2.0 2.0 3.0
17 3.0 3.0 3.0 3.0 3.0 2.0 3.0 2.0 2.0 3.0 62 3.0 3.0 2.0 3.0 2.0 2.0 2.0 2.0 2.0 3.0
18 3.0 3.0 3.0 3.0 3.0 3.0 3.0 3.0 2.0 4.0 63 2.0 2.0 2.0 3.0 3.0 2.0 2.0 3.0 2.0 2.0
19 3.0 3.0 3.0 3.0 3.0 2.0 3.0 2.0 2.0 3.0 64 3.0 4.0 4.0 3.0 4.0 3.0 3.0 3.0 3.0 4.0
20 3.0 3.0 3.0 2.0 3.0 2.0 3.0 3.0 2.0 4.0 65 3.0 3.0 3.0 2.0 3.0 3.0 2.0 3.0 3.0 3.0
21 3.0 3.0 4.0 3.0 3.0 2.0 3.0 3.0 2.0 4.0 66 2.0 3.0 3.0 2.0 3.0 2.0 3.0 2.0 3.0 3.0
22 4.0 3.0 4.0 4.0 3.0 3.0 2.0 3.0 3.0 3.0 67 3.0 4.0 3.0 4.0 3.0 2.0 3.0 3.0 3.0 3.0
23 3.0 3.0 3.0 3.0 3.0 2.0 3.0 3.0 4.0 3.0 68 3.0 3.0 3.0 2.0 3.0 3.0 3.0 2.0 3.0 4.0
24 4.0 3.0 3.0 4.0 3.0 3.0 3.0 4.0 3.0 4.0 69 3.0 3.0 4.0 3.0 4.0 4.0 4.0 3.0 3.0 4.0
25 4.0 3.0 3.0 3.0 3.0 4.0 4.0 3.0 4.0 4.0 70 3.0 2.0 3.0 2.0 2.0 2.0 3.0 2.0 2.0 4.0
26 4.0 3.0 3.0 4.0 3.0 3.0 3.0 4.0 3.0 4.0 71 2.0 3.0 3.0 2.0 2.0 3.0 2.0 3.0 3.0 3.0
27 4.0 3.0 3.0 3.0 3.0 3.0 2.0 2.0 4.0 3.0 72 3.0 3.0 2.0 2.0 3.0 3.0 2.0 3.0 2.0 3.0
28 4.0 4.0 3.0 4.0 3.0 3.0 3.0 4.0 3.0 4.0 73 3.0 2.0 2.0 2.0 2.0 3.0 2.0 3.0 3.0 4.0
29 4.0 3.0 4.0 4.0 3.0 3.0 2.0 2.0 4.0 3.0 74 3.0 3.0 3.0 2.0 3.0 3.0 3.0 3.0 2.0 3.0
30 4.0 4.0 4.0 4.0 4.0 4.0 4.0 3.0 3.0 4.0 75 2.0 2.0 2.0 2.0 2.0 2.0 2.0 3.0 3.0 3.0
31 4.0 4.0 3.0 3.0 4.0 3.0 4.0 4.0 3.0 4.0 76 5.0 4.0 4.0 2.0 4.0 2.0 2.0 2.0 2.0 4.0
32 4.0 4.0 3.0 3.0 4.0 3.0 3.0 4.0 4.0 4.0 77 3.0 3.0 3.0 2.0 2.0 3.0 3.0 2.0 2.0 3.0
33 5.0 5.0 4.0 5.0 3.0 3.0 3.0 3.0 4.0 3.0 78 3.0 2.0 3.0 3.0 3.0 3.0 3.0 3.0 3.0 3.0
34 4.0 4.0 3.0 3.0 4.0 3.0 3.0 3.0 3.0 4.0 79 3.0 3.0 2.0 2.0 2.0 3.0 3.0 3.0 3.0 2.0
35 3.0 3.0 3.0 3.0 3.0 3.0 3.0 4.0 3.0 4.0 80 2.0 3.0 3.0 3.0 3.0 3.0 3.0 2.0 2.0 4.0
36 4.0 4.0 3.0 4.0 3.0 3.0 3.0 4.0 3.0 4.0 81 3.0 3.0 3.0 1.0 3.0 2.0 2.0 2.0 2.0 3.0
37 4.0 4.0 3.0 3.0 4.0 4.0 4.0 3.0 4.0 4.0 82 2.0 3.0 3.0 2.0 3.0 2.0 2.0 2.0 2.0 4.0
38 4.0 4.0 4.0 3.0 5.0 4.0 3.0 3.0 4.0 3.0 83 3.0 2.0 2.0 2.0 2.0 3.0 2.0 3.0 3.0 4.0
39 4.0 4.0 3.0 3.0 3.0 3.0 4.0 4.0 3.0 4.0 84 3.0 3.0 3.0 3.0 2.0 2.0 2.0 2.0 2.0 3.0
40 3.0 3.0 3.0 3.0 3.0 2.0 3.0 3.0 2.0 4.0 85 2.0 2.0 2.0 1.0 3.0 3.0 3.0 3.0 3.0 4.0
41 4.0 4.0 4.0 4.0 4.0 4.0 4.0 4.0 3.0 3.0 86 3.0 4.0 4.0 3.0 4.0 3.0 3.0 3.0 3.0 4.0
42 5.0 5.0 4.0 5.0 3.0 3.0 3.0 3.0 4.0 3.0 87 3.0 3.0 3.0 2.0 3.0 2.0 2.0 2.0 3.0 3.0
43 4.0 3.0 3.0 3.0 4.0 3.0 3.0 3.0 3.0 3.0 88 3.0 3.0 2.0 2.0 2.0 3.0 3.0 3.0 3.0 2.0
44 4.0 4.0 3.0 3.0 4.0 4.0 4.0 4.0 3.0 3.0 89 3.0 3.0 2.0 3.0 3.0 2.0 2.0 2.0 3.0 3.0
 No KA KA KA KA KA KA KA KA KA 45
.Resp M1 M2 M3 M4 M5 M6 M7 M8 M9 3.0 4.0 3.0 3.0 3.0 3.0 3.0 4.0 3.0
1 4.0 4.0 3.0 3.0 3.0 3.0 4.0 4.0 3.0 46 3.0 3.0 3.0 3.0 3.0 3.0 3.0 4.0 2.0
2 4.0 4.0 4.0 3.0 3.0 4.0 4.0 3.0 3.0 47 3.0 4.0 3.0 3.0 3.0 3.0 3.0 3.0 2.0
3 4.0 4.0 4.0 3.0 3.0 3.0 4.0 4.0 4.0 48 3.0 3.0 3.0 3.0 3.0 3.0 3.0 4.0 2.0
4 4.0 4.0 4.0 3.0 3.0 4.0 4.0 4.0 3.0 49 4.0 3.0 3.0 4.0 3.0 4.0 3.0 4.0 3.0
5 4.0 4.0 4.0 3.0 3.0 2.0 4.0 4.0 4.0 50 4.0 3.0 3.0 3.0 4.0 5.0 3.0 4.0 3.0
6 4.0 4.0 4.0 3.0 3.0 3.0 4.0 4.0 4.0 51 3.0 3.0 3.0 3.0 3.0 3.0 2.0 4.0 3.0
7 5.0 4.0 4.0 3.0 4.0 3.0 4.0 4.0 4.0 52 3.0 3.0 3.0 3.0 4.0 4.0 3.0 4.0 3.0
8 4.0 4.0 4.0 3.0 4.0 4.0 5.0 4.0 4.0 53 3.0 3.0 4.0 3.0 3.0 3.0 3.0 4.0 3.0
9 4.0 4.0 4.0 3.0 3.0 4.0 4.0 4.0 3.0 54 3.0 3.0 3.0 3.0 4.0 4.0 3.0 3.0 2.0
10 4.0 4.0 4.0 3.0 3.0 4.0 4.0 4.0 3.0 55 3.0 4.0 4.0 3.0 3.0 3.0 3.0 4.0 3.0
11 4.0 4.0 3.0 3.0 3.0 4.0 4.0 3.0 3.0 56 3.0 3.0 3.0 4.0 3.0 3.0 3.0 4.0 2.0
12 4.0 4.0 4.0 3.0 3.0 3.0 3.0 3.0 3.0 57 3.0 3.0 4.0 3.0 3.0 3.0 3.0 4.0 3.0
13 4.0 4.0 4.0 3.0 4.0 3.0 4.0 4.0 4.0 58 3.0 3.0 4.0 3.0 3.0 3.0 3.0 3.0 3.0
14 4.0 4.0 4.0 3.0 4.0 4.0 5.0 3.0 3.0 59 3.0 3.0 2.0 2.0 2.0 3.0 3.0 3.0 2.0
15 5.0 4.0 4.0 3.0 4.0 3.0 4.0 4.0 4.0 60 3.0 3.0 2.0 2.0 2.0 3.0 3.0 3.0 3.0
16 4.0 4.0 4.0 3.0 3.0 4.0 4.0 4.0 3.0 61 3.0 2.0 2.0 2.0 2.0 2.0 3.0 2.0 3.0
17 4.0 3.0 3.0 3.0 3.0 3.0 4.0 4.0 3.0 62 2.0 3.0 2.0 3.0 2.0 2.0 3.0 3.0 2.0
18 4.0 4.0 4.0 3.0 3.0 4.0 4.0 3.0 3.0 63 3.0 3.0 3.0 2.0 2.0 2.0 3.0 3.0 2.0
19 4.0 3.0 3.0 3.0 4.0 5.0 3.0 4.0 3.0 64 2.0 3.0 2.0 2.0 2.0 2.0 3.0 2.0 3.0
20 4.0 4.0 4.0 4.0 4.0 3.0 3.0 3.0 3.0 65 3.0 2.0 2.0 2.0 2.0 2.0 3.0 3.0 2.0
21 4.0 3.0 3.0 3.0 4.0 5.0 3.0 4.0 3.0 66 2.0 2.0 2.0 2.0 2.0 3.0 4.0 4.0 4.0
22 3.0 4.0 4.0 3.0 3.0 3.0 3.0 4.0 3.0 67 3.0 3.0 3.0 2.0 2.0 2.0 2.0 2.0 3.0
23 4.0 3.0 3.0 3.0 4.0 4.0 3.0 4.0 3.0 68 3.0 3.0 3.0 3.0 2.0 3.0 3.0 3.0 2.0
24 4.0 4.0 4.0 4.0 3.0 3.0 3.0 3.0 3.0 69 4.0 2.0 3.0 3.0 2.0 3.0 3.0 3.0 4.0
25 4.0 3.0 3.0 3.0 3.0 5.0 3.0 4.0 3.0 70 2.0 2.0 2.0 2.0 2.0 2.0 3.0 4.0 3.0
26 3.0 4.0 4.0 3.0 3.0 4.0 3.0 4.0 3.0 71 2.0 2.0 2.0 2.0 2.0 2.0 2.0 3.0 3.0
27 4.0 4.0 3.0 3.0 3.0 4.0 4.0 4.0 3.0 72 2.0 2.0 2.0 2.0 2.0 2.0 3.0 3.0 3.0
28 3.0 3.0 3.0 3.0 4.0 4.0 3.0 3.0 2.0 73 2.0 2.0 2.0 2.0 2.0 2.0 2.0 3.0 3.0
29 3.0 4.0 4.0 3.0 3.0 3.0 3.0 4.0 3.0 74 2.0 3.0 3.0 2.0 2.0 2.0 2.0 2.0 2.0
30 4.0 3.0 3.0 4.0 3.0 4.0 3.0 4.0 3.0 75 2.0 2.0 2.0 2.0 2.0 2.0 3.0 3.0 3.0
31 4.0 3.0 3.0 3.0 4.0 5.0 3.0 4.0 3.0 76 3.0 3.0 3.0 2.0 2.0 2.0 3.0 3.0 3.0
32 4.0 4.0 4.0 4.0 4.0 3.0 3.0 3.0 3.0 77 2.0 3.0 2.0 2.0 2.0 3.0 3.0 3.0 3.0
33 4.0 3.0 3.0 4.0 3.0 4.0 4.0 5.0 3.0 78 2.0 3.0 3.0 3.0 3.0 3.0 3.0 3.0 3.0
34 3.0 3.0 4.0 3.0 3.0 3.0 3.0 4.0 3.0 79 2.0 2.0 2.0 2.0 2.0 2.0 3.0 2.0 3.0
35 3.0 3.0 3.0 3.0 2.0 3.0 2.0 3.0 2.0 80 3.0 3.0 2.0 2.0 2.0 3.0 3.0 3.0 3.0
36 3.0 3.0 3.0 3.0 4.0 3.0 3.0 3.0 2.0 81 3.0 2.0 3.0 2.0 2.0 3.0 3.0 2.0 2.0
37 3.0 3.0 3.0 3.0 3.0 4.0 4.0 4.0 3.0 82 3.0 2.0 2.0 2.0 2.0 2.0 3.0 2.0 2.0
38 4.0 4.0 3.0 4.0 3.0 4.0 4.0 4.0 4.0 83 2.0 2.0 2.0 2.0 2.0 3.0 4.0 4.0 4.0
39 4.0 4.0 4.0 3.0 3.0 3.0 3.0 3.0 3.0 84 3.0 2.0 2.0 2.0 2.0 2.0 3.0 2.0 3.0
40 4.0 4.0 4.0 3.0 2.0 3.0 3.0 3.0 3.0 85 2.0 2.0 2.0 2.0 2.0 2.0 3.0 2.0 3.0
41 4.0 3.0 3.0 3.0 3.0 3.0 3.0 4.0 3.0 86 2.0 2.0 2.0 2.0 2.0 3.0 4.0 3.0 3.0
42 4.0 3.0 3.0 3.0 4.0 5.0 3.0 4.0 3.0 87 2.0 3.0 2.0 2.0 2.0 3.0 3.0 3.0 3.0
43 3.0 4.0 4.0 3.0 3.0 3.0 3.0 4.0 3.0 88 2.0 2.0 2.0 2.0 2.0 2.0 3.0 4.0 3.0
44 3.0 3.0 3.0 3.0 2.0 3.0 3.0 3.0 2.0 89 2.0 2.0 2.0 2.0 2.0 2.0 3.0 2.0 3.0
 61
No VM1 VM2 VM3 VM4 30 4.0 3.0 3.0 3.0
.Resp 31 4.0 3.0 3.0 4.0
1 3.0 3.0 3.0 3.0 32 3.0 3.0 3.0 2.0 3.0 3.0 3.0 2.0
2 4.0 4.0 4.0 3.0 33 4.0 3.0 3.0 3.0 62 3.0 3.0 2.0 2.0
3 3.0 3.0 3.0 4.0 34 3.0 3.0 4.0 3.0 63 3.0 3.0 3.0 2.0
4 4.0 4.0 3.0 4.0 35 3.0 3.0 3.0 3.0 64 3.0 3.0 2.0 3.0
5 3.0 3.0 3.0 3.0 36 3.0 3.0 3.0 3.0 65 3.0 3.0 3.0 2.0
6 4.0 4.0 3.0 4.0 37 3.0 3.0 3.0 4.0 66 4.0 3.0 4.0 4.0
7 4.0 3.0 4.0 3.0 38 3.0 3.0 3.0 3.0 67 3.0 3.0 3.0 3.0
8 3.0 3.0 3.0 3.0 39 4.0 4.0 4.0 4.0 68 4.0 3.0 3.0 2.0
9 3.0 3.0 4.0 3.0 40 3.0 3.0 3.0 3.0 69 4.0 4.0 3.0 4.0
10 4.0 4.0 3.0 3.0 41 3.0 3.0 3.0 3.0 70 3.0 4.0 4.0 3.0
11 4.0 4.0 3.0 4.0 42 3.0 3.0 3.0 2.0 71 2.0 3.0 3.0 2.0
12 4.0 4.0 3.0 3.0 43 3.0 3.0 3.0 3.0 72 3.0 2.0 3.0 2.0
13 3.0 3.0 3.0 4.0 44 4.0 4.0 4.0 3.0 73 3.0 2.0 3.0 3.0
14 3.0 3.0 3.0 4.0 45 4.0 3.0 3.0 3.0 74 3.0 3.0 3.0 3.0
15 4.0 4.0 3.0 4.0 46 4.0 3.0 3.0 2.0 75 3.0 3.0 3.0 3.0
16 4.0 3.0 3.0 3.0 47 3.0 3.0 3.0 2.0 76 4.0 4.0 3.0 4.0
17 4.0 3.0 3.0 3.0 48 4.0 3.0 3.0 3.0 77 3.0 3.0 2.0 2.0
18 4.0 3.0 4.0 3.0 49 3.0 3.0 4.0 3.0 78 3.0 3.0 2.0 2.0
19 3.0 3.0 3.0 3.0 50 3.0 3.0 4.0 3.0 79 3.0 3.0 3.0 2.0
20 4.0 3.0 3.0 3.0 51 3.0 4.0 3.0 3.0 80 3.0 3.0 3.0 2.0
21 3.0 3.0 3.0 3.0 52 3.0 3.0 3.0 2.0 81 3.0 3.0 3.0 3.0
22 3.0 3.0 3.0 3.0 53 3.0 3.0 4.0 2.0 82 3.0 3.0 3.0 4.0
23 3.0 4.0 4.0 3.0 54 3.0 3.0 3.0 3.0 83 3.0 3.0 2.0 2.0
24 3.0 4.0 3.0 4.0 55 3.0 3.0 3.0 3.0 84 3.0 3.0 3.0 2.0
25 4.0 4.0 3.0 4.0 56 3.0 4.0 4.0 2.0 85 3.0 2.0 3.0 3.0
26 3.0 3.0 3.0 3.0 57 3.0 3.0 3.0 3.0 86 3.0 3.0 3.0 3.0
27 3.0 3.0 4.0 3.0 58 3.0 4.0 3.0 3.0 87 2.0 3.0 3.0 3.0
28 4.0 3.0 3.0 3.0 59 3.0 3.0 2.0 3.0 88 3.0 3.0 3.0 2.0
29 4.0 3.0 3.0 4.0 60 3.0 3.0 2.0 3.0 89 2.0 3.0 3.0 3.0
Lampiran 4. Uji Univariat

JenisKelamin
LamaRawat
Valid Cumulative
Percen Percent Valid Cumulative
Frequency Percent
t Frequency Percent Percen Percent
t
Valid Pria 40 44.9 44.9 44.9
Valid 3-6 50 56.2 56.2 56.2
Wanita 49 55.1 55.1 100.0
7-10 33 37.1 37.1 93.3
Total 89 100.0 100.0
11-14 6 6.7 6.7 100.0
Umur
Total 89 100.0 100.0
Valid Cumulative
Frequency Percent Percen Percent
t PerilakuMerokok

Valid 18-38 29 32.6 32.6 32.6 Valid Cumulativ

39-59 44 49.4 49.4 82.0 Frequency Percent Percen e Percent
t
60-80 16 18.0 18.0 100.0 Valid YA 28 31.5 31.5 31.5
Total 89 100.0 100.0 TIDAK 61 68.5 68.5 100.0

Pendidikan Total 89 100.0 100.0

Valid Cumulative
Frequency Percent Percen Percent JenisDiet
t Valid Cumulativ
Valid SD 19 21.3 21.3 21.3 Frequency Percent Percen e Percent
t
SMP 7 7.9 7.9 29.2
Valid NORM
SMA 39 43.8 43.8 73.0 71 79.8 79.8 79.8
AL
D3 6 6.7 6.7 79.8 SESUA
I
SARJA 18 20.2 20.2 100.0
18 20.2 20.2 100.0 PENYA
NA KIT
Total 89 100.0 100.0
Total 89 100.0 100.0
Pekerjaan
Valid Cumulativ StatusKawin
Frequency Percent Percen e Percent
t Valid Cumulativ
Frequency Percent Percen e Percent
Valid PETANI 4 4.5 4.5 4.5
t
NELAY
AN 1 1.1 1.1 5.6 Valid KAWIN 74 83. 83. 83.
1 1 1
PEDAG TIDAKK
15
ANG 14 15.7 15.7 21.3 AWIN
16. 16. 100.
SWAST Total 89 9 9 0
A 22 24.7 24.7 46.1
PNS 100. 100.
TidakK 11 12.4 12.4 58.4 0 0
erja
37 41.6 41.6 100.0 PerawatanSebelumnya
Total
Valid Cumulativ
89 100.0 100.0
Frequency Percent Percen e Percent
t
EtnikSuku
Valid PERNA
28 31.5 31.5 31.5
Valid Cumulativ H
Frequency Percent Percen e Percent TIDAK
t PERNA 61 68.5 68.5 100.0
Valid JAWA 32 36.0 36.0 36.0 H
BATAK 27 30.3 30.3 66.3 Total 89 100.0 100.0
MELAY
12 13.5 13.5 79.8
U KepuasanPelayananMakanan
PADAN Valid Cumulativ
11 12.4 12.4 92.1
G Frequency Percent Percen e Percent
t
ACEH 7 7.9 7.9 100.0
Valid Sangat
Total 89 100.0 100.0 Tidak 2 2.2 2.2 2.2
Puas
Tidak
61 68.5 68.5 70.8
Puas
Cukup
26 29.2 29.2 100.0
Puas
Total 89 100.0 100.0
 PM4
WM1
Valid Cumulative
Valid Cumulative Frequency Percent Percen Percent
Frequency Percent Percen Percent t
t
Valid STP 7 7.9 7.9 7.9
Valid STP 10 11.2 11.2 11.2 TP 51 57.3 57.3 65.2
TP 66 74.2 74.2 85.4
CP 31 34.8 34.8 100.0
CP 10 11.2 11.2 96.6
Total 89 100.0 100.0
P 3 3.4 3.4 100.0
Total PM5
89 100.0 100.0
Valid Cumulative
Frequency Percent Percen Percent
WM2 t
Valid Cumulative Valid STP 2 2.2 2.2 2.2
Frequency Percent Percen Percent TP 45 50.6 50.6 52.8
t
CP 42 47.2 47.2 100.0
Valid STP 2 2.2 2.2 2.2
TP 58 65.2 65.2 67.4 Total 89 100.0 100.0

CP 26 29.2 29.2 96.6

PM6
P 3 3.4 3.4 100.0
Valid Cumulative
Total 89 100.0 100.0 Frequency Percent Percen Percent
t
WM3 Valid STP 1 1.1 1.1 1.1
TP 39 43.8 43.8 44.9
Valid Cumulative
Frequency Percent Percen Percent CP 40 44.9 44.9 89.9
t
P 9 10.1 10.1 100.0
Valid STP 4 4.5 4.5 4.5
TP 50 56.2 56.2 60.7 Total 89 100.0 100.0

CP 29 32.6 32.6 93.3

PM7
P 6 6.7 6.7 100.0
Valid Cumulative
Total 89 100.0 100.0 Frequency Percent Percen Percent
t
PM1 Valid STP 14 15.7 15.7 15.7
TP 51 57.3 57.3 73.0
Valid Cumulative
Frequency Percent Percen Percent CP 16 18.0 18.0 91.0
t
P 8 9.0 9.0 100.0
Valid STP 12 13.5 13.5 13.5
TP 50 56.2 56.2 69.7 Total 89 100.0 100.0

CP 23 25.8 25.8 95.5

RM1
P 4 4.5 4.5 100.0
Valid Cumulative
Total 89 100.0 100.0 Frequency Percent Percen Percent
t
PM2 Valid STP 8 9.0 9.0 9.0
TP 70 78.7 78.7 87.6
Valid Cumulative
Frequency Percent Percen Percent CP 9 10.1 10.1 97.8
t
P 2 2.2 2.2 100.0
Valid STP 10 11.2 11.2 11.2
TP 60 67.4 67.4 78.7 Total 89 100.0 100.0

CP 19 21.3 21.3 100.0

RM2
Total 89 100.0 100.0
Valid Cumulative
Frequency Percent Percen Percent
PM3 t
Valid Cumulative Valid STP 7 7.9 7.9 7.9
Frequency Percent Percen Percent TP 36 40.4 40.4 48.3
t
CP 38 42.7 42.7 91.0
Valid STP 10 11.2 11.2 11.2
TP 69 77.5 77.5 88.8 P 8 9.0 9.0 100.0

CP 10 11.2 11.2 100.0 Total 89 100.0 100.0

Total 89 100.0 100.0

 RM3
Valid Cumulative KP2
Frequency Percent Percen Percent
Valid Cumulative
t
Frequency Percent Percen Percent
Valid STP 8 9.0 9.0 9.0 t
TP 56 62.9 62.9 71.9 Valid STP 8 9.0 9.0 9.0
CP 21 23.6 23.6 95.5 TP 52 58.4 58.4 67.4
P 4 4.5 4.5 100.0 CP 25 28.1 28.1 95.5

Total 89 100.0 100.0 P 4 4.5 4.5 100.0

Total 89 100.0 100.0
RM4
Valid Cumulative KP3
Frequency Percent Percen Percent
Valid Cumulative
t
Frequency Percent Percen Percent
Valid STP 5 5.6 5.6 5.6 t
TP 61 68.5 68.5 74.2 Valid STP 11 12.4 12.4 12.4
CP 22 24.7 24.7 98.9 TP 54 60.7 60.7 73.0

P 1 1.1 1.1 100.0 CP 24 27.0 27.0 100.0

Total 89 100.0 100.0 Total 89 100.0 100.0

RM5 KP4

Valid Cumulative Valid Cumulative

Frequency Percent Percen Percent Frequency Percent Percen Percent
t t
Valid STP 9 10.1 10.1 10.1 Valid 1 2 2.2 2.2 2.2
TP 70 78.7 78.7 88.8 STP 22 24.7 24.7 27.0

CP 10 11.2 11.2 100.0 TP 46 51.7 51.7 78.7

Total 89 100.0 100.0 CP 14 15.7 15.7 94.4

P 5 5.6 5.6 100.0
RM6 Total 89 100.0 100.0
Valid Cumulative
Frequency Percent Percen Percent KP5
t
Valid Cumulative
Valid STP 17 19.1 19.1 19.1
Frequency Percent Percen Percent
TP 56 62.9 62.9 82.0 t
CP 13 14.6 14.6 96.6 Valid STP 12 13.5 13.5 13.5
P 3 3.4 3.4 100.0 TP 60 67.4 67.4 80.9

Total 89 100.0 100.0 CP 16 18.0 18.0 98.9

P 1 1.1 1.1 100.0
RM7 Total 89 100.0 100.0
Valid Cumulative
Frequency Percent Percen Percent KP6
t
Valid Cumulative
Valid STP 15 16.9 16.9 16.9
Frequency Percent Percen Percent
TP 55 61.8 61.8 78.7 t
CP 16 18.0 18.0 96.6 Valid STP 31 34.8 34.8 34.8
P 3 3.4 3.4 100.0 TP 49 55.1 55.1 89.9

Total 89 100.0 100.0 CP 9 10.1 10.1 100.0

Total 89 100.0 100.0
KP1
Valid Cumulative KP7
Frequency Percent Percen Percent Valid Cumulative
t Frequency Percent Percen Percent
Valid STP 9 10.1 10.1 10.1 t
TP 44 49.4 49.4 59.6 Valid STP 20 22.5 22.5 22.5
CP 29 32.6 32.6 92.1 TP 59 66.3 66.3 88.8

P 7 7.9 7.9 100.0 CP 10 11.2 11.2 100.0

Total 89 100.0 100.0 Total 89 100.0 100.0

 KP8
KAM4
Valid Cumulative
Valid Cumulative
Frequency Percent Percen Percent
Frequency Percent Percen Percent
t
t
Valid STP 21 23.6 23.6 23.6
Valid STP 27 30.3 30.3 30.3
TP 51 57.3 57.3 80.9
TP 54 60.7 60.7 91.0
CP 17 19.1 19.1 100.0
CP 8 9.0 9.0 100.0
Total 89 100.0 100.0
Total 89 100.0 100.0

KP9
KAM5
Valid Cumulative
Valid Cumulative
Frequency Percent Percen Percent
Frequency Percent Percen Percent
t
t
Valid STP 30 33.7 33.7 33.7
Valid STP 33 37.1 37.1 37.1
TP 43 48.3 48.3 82.0
TP 39 43.8 43.8 80.9
CP 16 18.0 18.0 100.0
CP 17 19.1 19.1 100.0
Total 89 100.0 100.0
Total 89 100.0 100.0

KP10
KAM6
Valid Cumulative
Valid Cumulative
Frequency Percent Percen Percent
Frequency Percent Percen Percent
t
t
Valid STP 4 4.5 4.5 4.5
Valid STP 20 22.5 22.5 22.5
TP 38 42.7 42.7 47.2
TP 43 48.3 48.3 70.8
CP 45 50.6 50.6 97.8
CP 20 22.5 22.5 93.3
P 2 2.2 2.2 100.0
P 6 6.7 6.7 100.0
Total 89 100.0 100.0
Total 89 100.0 100.0

KAM1
KAM7
Valid Cumulative
Valid Cumulative
Frequency Percent Percen Percent
Frequency Percent Percen Percent
t
t
Valid STP 18 20.2 20.2 20.2
Valid STP 6 6.7 6.7 6.7
TP 34 38.2 38.2 58.4
TP 59 66.3 66.3 73.0
CP 35 39.3 39.3 97.8
CP 22 24.7 24.7 97.8
P 2 2.2 2.2 100.0
P 2 2.2 2.2 100.0
Total 89 100.0 100.0
Total 89 100.0 100.0

KAM2
KAM8
Valid Cumulative
Valid Cumulative
Frequency Percent Percen Percent
Frequency Percent Percen Percent
t
t
Valid STP 18 20.2 20.2 20.2
Valid STP 10 11.2 11.2 11.2
TP 40 44.9 44.9 65.2
TP 34 38.2 38.2 49.4
CP 31 34.8 34.8 100.0
CP 44 49.4 49.4 98.9
Total 89 100.0 100.0
P 1 1.1 1.1 100.0
Total 89 100.0 100.0
KAM3
Valid Cumulative KAM9
Frequency Percent Percen Percent
t Valid Cumulative
Valid STP 23 25.8 25.8 25.8 Frequency Percent Percen Percent
t
TP 37 41.6 41.6 67.4
Valid STP 17 19.1 19.1 19.1
CP 29 32.6 32.6 100.0
TP 61 68.5 68.5 87.6
Total 89 100.0 100.0
CP 11 12.4 12.4 100.0
Total 89 100.0 100.0
 VM1
Valid Cumulative
Frequency Percent Percen Percent
t
Valid STP 3 3.4 3.4 3.4
TP 59 66.3 66.3 69.7
CP 27 30.3 30.3 100.0
Total 89 100.0 100.0

VM2
Valid Cumulative
Frequency Percent Percen Percent
t
Valid STP 3 3.4 3.4 3.4
TP 68 76.4 76.4 79.8
CP 18 20.2 20.2 100.0
Total 89 100.0 100.0

VM3
Valid Cumulative
Frequency Percent Percen Percent
t
Valid STP 7 7.9 7.9 7.9
TP 67 75.3 75.3 83.1
CP 15 16.9 16.9 100.0
Total 89 100.0 100.0

VM4
Valid Cumulative
Frequency Percent Percen Percent
t
Valid STP 21 23.6 23.6 23.6
TP 51 57.3 57.3 80.9
CP 17 19.1 19.1 100.0
Total 89 100.0 100.0
Lampiran 5. Uji Bivariat
JenisKelamin
Crosstab

JenisKelamin
Pria Wanita Total
Kepuasan Sangat Count 0 2 2
Pelayana Tidak Puas
% within KepuasanPelayananMakanan .0% 100.0% 100.0%
n
Makanan Tidak Puas Count
31 30 61
% within KepuasanPelayananMakanan
50.8% 49.2% 100.0%
Cukup Puas Count 9 17 26

% within KepuasanPelayananMakanan 34.6% 65.4% 100.0%

Total Count 40 49 89
% within KepuasanPelayananMakanan 44.9% 55.1% 100.0%

Chi-Square Tests

Value df Asymp. Sig. (2-sided)

Pearson Chi-Square 3.605a 2 .165
Likelihood Ratio 4.379 2 .112
Linear-by-Linear Association .592 1 .441
N of Valid Cases 89
a. 2 cells (33,3%) have expected count less than 5. The minimum expected count is
,90.

Umur
Crosstab

Umur
18-38 39-59 60-80 Total
Kepuasan Sangat Count 1 0 1 2
Pelayana Tidak Puas
% within KepuasanPelayananMakanan 50.0% .0% 50.0% 100.0%
n
Makanan Tidak Puas Count
22 31 8 61
% within KepuasanPelayananMakanan
36.1% 50.8% 13.1% 100.0%
Cukup Puas Count 6 13 7 26

% within KepuasanPelayananMakanan 23.1% 50.0% 26.9% 100.0%

Total Count 29 44 16 89
% within KepuasanPelayananMakanan 32.6% 49.4% 18.0% 100.0%

Chi-Square Tests

Value df Asymp. Sig. (2-sided)

Pearson Chi-Square 5.249a 4 .263
Likelihood Ratio 5.839 4 .211
Linear-by-Linear Association 1.925 1 .165
N of Valid Cases 89
a. 4 cells (44,4%) have expected count less than 5. The minimum expected count is
,36.
Pendidikan
Crosstab

Pendidikan
SARJ
SD SMP SMA D3 A Total
NA
Kepuasan Sangat Count 1 0 0 0 1 2
Pelayanan Tidak Puas
Makanan % within
50.0% .0% .0% .0% 50.0% 100.0%
KepuasanPelayana
n Makanan
Tidak Puas Count 12 6 27 4 12 61

% within
KepuasanPelayana 19.7% 9.8% 44.3% 6.6% 19.7% 100.0%
n Makanan
Cukup Puas Count 6 1 12 2 5 26

% within
KepuasanPelayana 23.1% 3.8% 46.2% 7.7% 19.2% 100.0%
n Makanan
Total Count 19 7 39 6 18 89
% within
KepuasanPelayanan 21.3% 7.9% 43.8% 6.7% 20.2% 100.0%
Makanan

Chi-Square Tests

Value df Asymp. Sig. (2-sided)

Pearson Chi-Square 3.861a 8 .869
Likelihood Ratio 4.661 8 .793
Linear-by-Linear Association .001 1 .976
N of Valid Cases 89
a. 9 cells (60,0%) have expected count less than 5. The minimum expected
count is ,13.

Pekerjaan
Crosstab

Pekerjaan
TidakKer
PETANI NELAYAN PEDAGANG SWASTA PNS ja Total
Kepuasan Sangat Count 1 0 0 1 0 0 2
Pelayanan Tidak Puas
Makanan % within
50.0% .0% .0% 50.0% .0% .0% 100.0%
KepuasanPelayana
nMakanan
Tidak Puas Count 2 1 8 16 7 27 61

% within
KepuasanPelayana 3.3% 1.6% 13.1% 26.2% 11.5% 44.3% 100.0%
nMakanan
Cukup Puas Count 1 0 6 5 4 10 26

% within
KepuasanPelayana 3.8% .0% 23.1% 19.2% 15.4% 38.5% 100.0%
nMakanan
Total Count 4 1 14 22 11 37 89
% within
KepuasanPelayana 4.5% 1.1% 15.7% 24.7% 12.4% 41.6% 100.0%
nMakanan
 Chi-Square Tests

Value df Asymp. Sig. (2-sided)

Pearson Chi-Square 13.737a 10 .185
Likelihood Ratio 9.028 10 .529
Linear-by-Linear Association .160 1 .689
N of Valid Cases 89
a. 12 cells (66,7%) have expected count less than 5. The minimum expected count
is ,02.

EtnikSuku
Crosstab

EtnikSuku
JAWA BATAK MELAYU PADANG ACEH Total
Kepuasan Sangat Count 1 0 1 0 0 2
Pelayana Tidak
% within
n Puas
KepuasanPelayanan 50.0% .0% 50.0% .0% .0% 100.0%
Makana
n Makanan

Tidak Count 21 22 7 7 4 61
Puas
% within
KepuasanPelayana 34.4% 36.1% 11.5% 11.5% 6.6% 100.0%
n Makanan
Cukup Count 10 5 4 4 3 26
Puas
% within
KepuasanPelayana 38.5% 19.2% 15.4% 15.4% 11.5% 100.0%
n Makanan
Total Count 32 27 12 11 7 89
% within
KepuasanPelayanan 36.0% 30.3% 13.5% 12.4% 7.9% 100.0%
Makanan

Chi-Square Tests

Value df Asymp. Sig. (2-sided)

Pearson Chi-Square 5.963a 8 .651
Likelihood Ratio 6.211 8 .624
Linear-by-Linear Association .649 1 .421
N of Valid Cases 89
a. 9 cells (60,0%) have expected count less than 5. The minimum expected count is ,16.

LamaRawat
Crosstab

LamaRawat
3-6 7-10 11-14 Total
Kepuasan Sangat Tidak Count 1 1 0 2
Pelayana Puas
% within KepuasanPelayananMakanan 50.0% 50.0% .0% 100.0%
n
Makanan Tidak Puas Count
32 26 3 61
% within KepuasanPelayananMakanan
52.5% 42.6% 4.9% 100.0%
Cukup Puas Count 17 7 2 26

% within KepuasanPelayananMakanan 65.4% 26.9% 7.7% 100.0%

Total Count 50 34 5 89
% within KepuasanPelayananMakanan 56.2% 38.2% 5.6% 100.0%
 Chi-Square Tests

Value df Asymp. Sig. (2-sided)

Pearson Chi-Square 2.171a 4 .704
Likelihood Ratio 2.332 4 .675
Linear-by-Linear Association .441 1 .507
N of Valid Cases 89
a. 5 cells (55,6%) have expected count less than 5. The minimum expected count
is ,11.

PerilakuMerokok
Crosstab

PerilakuMerokok
YA TIDAK Total
Kepuasan Sangat Count 0 2 2
Pelayana Tidak Puas
n % within
.0% 100.0% 100.0%
Makanan KepuasanPelayananMakanan

Tidak Puas Count 20 41 61

% within
32.8% 67.2% 100.0%
KepuasanPelayananMakanan
Cukup Puas Count 8 18 26

% within
30.8% 69.2% 100.0%
KepuasanPelayananMakanan
Total Count 28 61 89
% within
31.5% 68.5% 100.0%
KepuasanPelayananMakanan

Chi-Square Tests

Value df Asymp. Sig. (2-sided)

Pearson Chi-Square .974a 2 .615
Likelihood Ratio 1.566 2 .457
Linear-by-Linear Association .043 1 .836
N of Valid Cases 89
a. 2 cells (33,3%) have expected count less than 5. The minimum expected count is
,63.

PerawatanSebelumnya
Crosstab

PerawatanSebelumnya
PERNAH TIDAKPERNAH Total
Kepuasan Sangat Count 1 1 2
Pelayana Tidak Puas
% within KepuasanPelayananMakanan 50.0% 50.0% 100.0%
n
Makanan Tidak Puas Count
21 40 61
% within KepuasanPelayananMakanan
34.4% 65.6% 100.0%
Cukup Puas Count 6 20 26

% within KepuasanPelayananMakanan 23.1% 76.9% 100.0%

Total Count 28 61 89
% within KepuasanPelayananMakanan 31.5% 68.5% 100.0%
 Chi-Square Tests

Value df Asymp. Sig. (2-sided)

Pearson Chi-Square 1.415a 2 .493
Likelihood Ratio 1.438 2 .487
Linear-by-Linear Association 1.386 1 .239
N of Valid Cases 89
a. 2 cells (33,3%) have expected count less than 5. The minimum expected count is ,63.

JenisDiet
Crosstab

JenisDiet
NORMAL SESUAIPENYAKIT Total
Kepuasan Sangat Count 2 0 2
Pelayana Tidak Puas
% within KepuasanPelayananMakanan 100.0% .0% 100.0%
n
Makanan Tidak Puas Count
53 8 61
% within KepuasanPelayananMakanan
86.9% 13.1% 100.0%
Cukup Puas Count 16 10 26

% within KepuasanPelayananMakanan 61.5% 38.5% 100.0%

Total Count 71 18 89
% within KepuasanPelayananMakanan 79.8% 20.2% 100.0%

Chi-Square Tests

Value df Asymp. Sig. (2-sided)

Pearson Chi-Square 7.778a 2 .020
Likelihood Ratio 7.572 2 .023
Linear-by-Linear Association 7.539 1 .006
N of Valid Cases 89
a. 2 cells (33,3%) have expected count less than 5. The minimum expected count is ,40.

StatusKawin
Crosstab

StatusKawin
KAWIN TIDAKKAWIN Total
Kepuasan Sangat Tidak Count 2 0 2
Pelayana Puas
% within KepuasanPelayananMakanan 100.0% .0% 100.0%
n
Makanan Tidak Puas Count
52 9 61
% within KepuasanPelayananMakanan
85.2% 14.8% 100.0%
Cukup Puas Count 20 6 26

% within KepuasanPelayananMakanan 76.9% 23.1% 100.0%

Total Count 74 15 89
% within KepuasanPelayananMakanan 83.1% 16.9% 100.0%

Chi-Square Tests

Value df Asymp. Sig. (2-sided)

Pearson Chi-Square 1.316a 2 .518
Likelihood Ratio 1.596 2 .450
Linear-by-Linear Association 1.253 1 .263
N of Valid Cases 89
a. 3 cells (50,0%) have expected count less than 5. The minimum expected count is
,34.
Lampiran 6. Uji Multivariat

Coefficientsa

Model Unstandardized Coefficients Standardized Coefficients t Sig.

B Std. Error Beta

(Constant) 130.235 21.061 6.184 .000

WM .781 .650 .210 1.201 .242

PM 1.563 .624 .494 2.504 .020

RM -.203 .471 -.077 -.431 .670

KP .402 .466 .165 .863 .397

KAM -1.417 .742 -.396 -1.908 .069

VMM -2.209 .713 -.560 -3.099 .005

 PERNYATAAN KEASLIAN SKRIPSI

ANALISIS TINGKAT KEPUASAN PASIEN RAWAT INAP

TERHADAP PELAYANAN MAKANAN
DI RSU HAJI MEDAN
TAHUN 2017

SKRIPSI

Dengan ini saya menyatakan bahwa dalam skripsi ini tidak terdapat karya yang
pernah di ajukan untuk memperoleh gelar kesarjanaan di suatu perguruan tinggi,
dan sepanjang pengetahuan saya juga tidak terdapat karya atau pendapat yang
pernah ditulis atau diterbitkan oleh orang lain, kecuali yang secara tertulis diacu
dalam naskah ini dan disebut dalam daftar pustaka.

Medan, Juli 2017

Poppy Harizani Nst

NIM. 121000468

iii