Hubungan antara Interpersonal Trust dan

Organizational Commitment dengan

Organizational Citizenship Behavior pada PT.
Bhanda Ghara Reksa (Persero), Surabaya

Oleh :
S.A. PRIANGI SABAN
150115190
 Interpersonal Trust

• Cognitive-based trust
• Affective-based trust
(McAllister, 1995) Organizational Citizenship
Behavior

• Altruism
• Courtesy
• Civic virtue
• Sportmanship
Organizational • Conscientiousness
Commitment (Organ, 1988)

• Affective commitment
• Normative commitment
• Continuance commitment
(Allen & Meyer, 1990)
Latar Belakang
Ivancevich et al. (2006) menyatakan bahwa “kunci keberhasilan
atau kesuksesan dari suatu organisasi atau perusahaan
adalah sumber daya manusianya”.
Formal – Job
Description

Sumber Daya Employee /

Perilaku
Manusia Karyawan

IV
• Interpersonal Informal - !! Consequences !!
trust • Employee
OCB retention
• Organizational • Job satisfaction
commitment • abseenteism
TEORI
Organizational Citizenship Behavior

Pada tahun 2006, Organ, Podsakoff dan MacKenzie (dalam Dash & Pradhan, 2014)
berpendapat bawha Organizational Citizenship Behavior bertindak sebagai perilaku
peran ekstra pada karyawan dalam kelompok kerja yang menyebabkan mereka
untuk melakukan tugas yang melebihi tugas wajib mereka yang tertera dalam
deskripsi pekerjaan mereka, yang merupakan bentuk tindakan eksplisit yang
tidak diakui oleh sistem formal perusahaan tetapi dapat meningkatkan
keseluruhan efisiensi dan eketivitas dari organisasi.

Dennis W. Organ (1988) membagi Organizational Citizenship Behavior dalam lima

dimensi, antara lain (disitat dalam Dash & Pradhan, 2014) :
1) Altruism – membantu secara sukarela secara pamrih
2) Conscientiousness – menaati dan melaksanakan aturan dengan baik tanpa
pengawasan
3) Sportmanship – mentoleransi keadaan perusahaan disaat kondisi perusahaan
kurang ideal
4) Coustersy – perilaku yang dilakukan untuk mencegah munculnya masalah
5) Civic virtue – perhatian mendalam dan aktif terkait dengan keberadaan dan
perkembangan organisasi
TEORI
Interpersonal Trust
Ferrin et al., (dalam Petrella, 2013) mendefinisikan interpersonal trust sebagai
keyakinan individu tentang ketergantungan dan integritas terhadap seorang
rekan atau supervisor.
McAllister (1995) mengungkapkan bahwa ada 2 jenis interpersonal trust,
yaitu :
1. Cognitive-based trust – kepercayaan berbasis pemikiran individu
2. Affective-based trust - kepercayaan berbasis ikatan emosinal

Organizational Commitment

Kreitner & Kinicki (2003, dalam Claudia, 2018) menyatakan bahwa organizational
commitment mencerminkan keadaan dimana seorang individu
mengidentifikasikan dirinya dengan organisasi dan sejauh mana ia merasa terikat
dengan tujuan dari organisasi.
Allen & Meyer (1990, dalam Bakhshi, 2011) membagi organizational commitment
menjadi tiga dimensi, antara lain :
1. Affective commitment – keterikatan emosional
2. Normative commitment – rasa tanggung jawab terhadap organisasi
3. Continuance commitment – kekhawatiran akan kerugian ketika resign
 Interpersonal Trust Social
exchange
theory
• Cognitive-based trust
• Affective-based trust
(McAllister, 1995) Organizational Citizenship
Behavior

• Altruism
• Courtesy
• Civic virtue
• Sportmanship
Organizational • Conscientiousness
Commitment (Organ, 1988)

• Affective commitment
• Normative commitment
• Continuance commitment
(Allen & Meyer, 1990)
HIPOTESIS

H1 : Ada hubungan antara interpersonal trust dan organizational

commitment dengan organizational citizenship behavior

H2 : Ada hubungan antara interpersonal trust dengan

organizational citizenship behavior

H3 : Ada hubungan antara organizational commitment dengan

organizational citizenship behavior
METODE PENELITIAN
Populasi & Teknik Pengambilan
Teknik Pengambilan Data
Sampel
Kuisioner
Populasi terdiri dari 152 karyawan pada Terdiri dari :
PT. Bhanda Ghara Reksa, Surabaya 1. Informed consent
2. Angket
Sampel yang diambil sebanyak 124 a. Angket Terbuka
sampel (melalui www.raosoft.com) - b. Angket Tertutup
Random Sampling

ALAT UKUR
• Interpersonal Trust (IT)
Oleh McAllister (1995) terdiri dari 11 pernyataan terkait 2 aspek dalam IT dengan 7
alternatif jawaban.
• Organizational Commitment (OC)
Oleh Allen Meyer (1990) dalam Ghozi Mukhlishon (2016) terdiri dari 24 pernyataan
terkait 3 aspek dalam OC
• Organizational Citizenship Behavior (OCB)
Oleh Podsakoff et al., (2006) terdiri dari 15 pernyataan terkait 5 aspek dalam OCB
dengan 7 alternatif jawaban
PUSTAKA ACUAN
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• Ahmed , D., Rasheed , A., & Jehanzeb , K. (2012). An Exploration of Predictors of Organizational Citizenship Behaviour and its Significant Link to Employee Engagement. International Journal o./f
Business, Humanities and Technology , 2.
• Alizadeh , Z., Darvishi , S., Nazari , K., & Emami , M. (2014). Antecedents and Consequences of Organisational Citizenship Behaviour (OCB) . INTERDISCIPLINARY JOURNAL OF CONTEMPORARY
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• McAllister, D. J. (1995). AFFECT- AND COGNITION-BASED TRUST AS FOUNDA TIONS FOR INTERPERSONAL COOPERATION IN ORGANIZATIONS . Academy of Management Journal , 38.
• Petrella, M. V. (t.thn.). !e E ects of Trust on Organizational Citizenship Behaviors: A Meta-Analysis . Online Theses and Dissertations , 199.
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Justice in Makassar City Hospitals (Indonesia). European Journal of Business and Management , 5.
• Singh, U., & Srivastava, K. B. (2009). Interpersonal trust and organizational citizenship behavior . National Academy of Psychology (NAOP) India .
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• Zeinabadia, H., & Salehi, K. (2011). Role of procedural justice, trust, job satisfaction, and organizational commitment in Organizational Citizenship Behavior (OCB) of teachers: Proposing a modified social
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• Salehi, M., & Gholtash, A. (2011). The relationship between job satisfaction, job burnout and organizational commitment with the organizational citizenship behavior among members of faculty in the
Islamic Azad University –first district branches, in order to provide the appropriate model . ELSEVIER , 306-310.
• Claudia, M. (2018). THE INFLUENCE OF PERCEIVED ORGANIZATIONAL SUPPORT, JOB SATISFACTION AND ORGANIZATIONAL COMMITMENT TOWARD ORGANIZATIONAL CITIZENSHIP
BEHAVIOR (A Study of the Permanent Lecturers at University of Lambung Mangkurat, Banjarmasin) . Journal of Indonesian Economy and Business , 33, 23-45.
• Khaleh, L. A., & Naji, S. (2016). The relationship between organizational commitment components and organizational citizenship behavior in nursing staff. International Journal of Medical Research &
Health Sciences , 173-179.
• Zayas-Ortiz , M., Rosario, E., Marquez , E., & Gruñeiro , P. C. (2015). Relationship between organizational commitments and organizational citizenship behaviour in a sample of private banking employees
. International Journal of Sociology and Social Policy , 35.
• Zeinabadi, H. (2010). Job satisfaction and organizational commitment as antecedents of Organizational Citizenship Behavior (OCB) of teachers . ELSEVIER , 998-1003.