Contoh Pesan Negatif

Terima kasih atas surat anda tertanggal 10 April 2006 yang bermaksud agar kami mengganti
sepatu yang anda pesan dengan model sepatu yang lain.
Perlu anda ketahui bahwa kami menganjurkan kepada konsumen untuk
mencoba mengenakan sepatu yang baru dibelinya untuk berjalan beberapa saat guna
memastikan kesesuaian ukuran dan merasakan kenyamanannya. Apabila anda menghendaki
model dan ukuran yang berbeda, kami segera mengirimkannya setelah sepatu yang kurang
sesuai dikembalikan.
Pada sepatu yang anda kembalikan kami mendapati noda lumpur pada solnya
dan goresan pada haknya. Seandainya sepatu yang anda kembalikan kami terima tanpa noda
tersebut, kami bersedia menggantinya. Oleh karena itu, dengan menyesal kami tidak
dapat memenuhi permintaan anda.
Model Black Stancy merupakan sepatu produk kebanggaan kami dengan
kualitas terbaik yang terjamin terbuat dari kulit pilihan, tahan lama, dan nyaman dipakai.
Meskipun kami tidak dapat memenuhi permintaan anda, kami harap anda
dapat memahami alasan kami, dan kami berharap anda tetap bersedia membeli produkproduk kami yang lain pada waktu yang akan datang. Bersama ini kami sertakan kupon
diskon yang dapat anda gunakan apabila anda membeli sepatu di toko pengecer resmi produk
kami.

sumber : http://meily.lecturer.maranatha.edu/wpcontent/uploads/2012/10/KOMBIS_Penulisan-Bad-News-Pesan-Persuasif_pert.7.ppt

Contoh Pesan Negatif

Dear Ms. Krist:
Saya sangat bahagia karena anda memutuskan untuk membawa CD Player Romulus 2XZ
anda kepada kami. Kami sangat bangga atas reputasi kami yang cepat dan efisien. Anda
melakukan hal yang tepat
When I read your letter, I immediately talked to Bob McCall, head of our service department,
who carried out the initial inspection on your CD player on June 8. According to his records,
the unit had a damaged kabobble, a manufacturer's problem. Your unit was still under
manufacturer's warranty. Therefore, Bob shipped the unit to the manufacturer, Romulus
Enterprises, in Toronto, on June 16 (we have confirmation that the package arrived the next
day).
Yesterday, I contacted Romulus learned they are waiting for a shipment of high-grade
kabobbles, which are currently on back order. However, I was told this shipment will be in
their warehouse by next week. They also assured me the repair on your unit will receive top
priority.
While we are unable to reimburse customers for outside expenses, including long distance
phone calls, we are happy to have been able to save you repair costs. I'm assured your unit
will be ready for shipment within ten days. Should you wish to contact Romulus yourself, the
address is:
63 King Street South
Toronto, Ontario
M1S 3H7
Phone: (416) 555 1984
The Romulus 2XZ is a fine CD player. I wish you many years of quality listening.
Sincerely,

Sumber :http://www.uregina.ca/student/ssc/writing-support/businesswriting/claim-letters.html

Contoh Pesan Positif

Denpasar, 6 April 2011
No
: 001/SK/IV/2011
Lap
: --Hal : Permohonan Kerja Sama
Kepada Yth.
Bapak Alex
di Denpasar
Terimakasih atas waktu yang disediakan buat saya
untuk berbicara dengan bapak kemarin tentang beberapa ide kisah
teknologi jam tangan.
Saya kira The Creation of a Watch bisa menjadi ide
bagus. Saya ingin menawarkan peluang kepada bapak untuk
mengunjungi Macho Wavges di Rolly, New Jersey dan membahasnya
dengan insinyur, perancang, dan tenaga pemasaran bagaimana
sesungguhnya sebuah jam tangan diproduksi mulai dari awal
hingga akhir.
Kita dapat melakukan langkah-langkah untuk berbicara dengan
orang yang mendukung:
. Riset dan pengembangan
. Teknologi produk
. Disain
. pemasaran massal
Akan saya sebutkan bahwa Macho adalah satu dari beberapa
perusahaan yang memproduksi jam tangan di Amerika tepatnya di
Rolly, New Jersey. Saya akan segera menghubungi bapak per telpon
untuk mengetahui apakah kami dapat menyusun kunjungan bagi
bapak.
Demikian kami sampaikan, terimakasih perhatian anda. Kami
berharap kita bisa bekerja sama dalam proyek ini.
Hormat kami,
John Doe
Account Executive

Sumber : http://deny808.files.wordpress.com/2011/04/kombis-iipertemuan-iv-v.ppt

Contoh Pesan Positif

November 30, 2012
Mr. David Kimberly
Director General, Civil Aviation
Government of Seychelles
10 Island View Parkway
Seychelles
Dear David:
I would like to take this opportunity to express my heartfelt thanks to you for your very active
participation in our recent conference in Montreal on the "future of aviation". The Chairman
and Board Members have also asked me to pass on their sincere appreciation for your efforts
in supporting the Institute in this important undertaking.
Your skill in chairing the controversial panel on "The Role of Developing Countries in the
Future of Aviation Management" was very much appreciated by those representing all sides
of that extremely sensitive topic. As well, we have received numerous post-conference
requests for the paper you delivered on "The Critical Issue of Cooperation Between Airlines
and Airports." It appears that you may have penned a best-seller with that one!
On both a professional and a personal level, I really appreciated the time that the two of us
were able to spend together for fun and reflection during conference down times. I certainly
learned a lot about the unique aspects of aviation operations in your part of the world (not to
mention the things you taught me about the backhand on the squash court!).
We are currently hard at work producing the "Compendium of Conference Proceedings"
document, and we expect to be sending it out to all participants early in the new year.
Again, thanks so much for your enthusiastic participation in our conference. I have no doubt
that it would not have been the success that it was without your presence.
Please keep in touch, and drop in and visit us whenever you are in this part of the world.
Very sincerely,

Peter Smithfield
President and CEO

Sumber : http://www.writinghelp-central.com/appreciation-letter.html