DRAMA

Matkul : Bahasa Inggris

Dosen Pengampu : Dr. Imam Qulyubi, M.Hum.

Prodi : Akuntansi Syari’ah

Kelas/Semester : C/4

Materi Pokok : In The Office Bank

Judul :

Pameran :

1. Nasabah : Ahmad Bakri (2114140272)

Alfyanto ( 21141402
2. Security : Ahmad Jumansyah (21141402
3. Teller : Noor Ariska (2114140281)
4. Customer Service : Tesya Ariti (2114140271)

One beautiful morning, sunlight warmed a room. With very beautiful workers,
handsome in their neat clothes. They are also getting ready to welcome customers
where they work, to be precise at Bank Sparkling Syari'ah. As Front Linears, we
must always display excellent service attitudes to customers such as giving a
genuine smile, being friendly, always being enthusiastic and greeting customers
by their name.

Di suatu pagi yang indah, sinar matahari menghangatkan sebuah ruangan.

Dengan para pekerja yang amat cantik, tampan dengan pakaian rapi mereka.
Mereka pun bersiap-siap untuk menyambut nasabah di tempat mereka bekerja,
tepatnya di Bank Berkilau Syari’ah. Sebagai seorang Front LInears kita harus
selalu menampilkan sikap layanan prima kepada nasabah seperti memberikan
senyum yang tulus, keramahan, selalu antusias dan menyapa nasabah dengan
menggunakan Namanya.

SCANE 1
Not long after the customer came, and the security guard opened the door.
Tak lama kemudian nasabah pun datang, dan satpam membukakan pintunya.

Juman (Security) : Assalamualaikum sir, how can I help you?

Juman (Security ) : Assalamualaikum pak, ada yang bisa saya bantu?.
Bakri ( Nasabah 1) : Yes, I would like to transfer some cash from this account.
Bakri ( Nasabah 1) : Ya, saya ingin mentransfer sejumlah uang tunai dari akun
ini.
Juman (Security ) : Have you filled out the transaction slip?
Juman (Security ) : Apakah bapak sudah mengisi slip transaksinya?

bakri (nasabah 1) : Not yet sir?

bakri ( nasabah 1 ) : Belum pak?

Juman (Security ) : Let me help you, sir, to take the queue number
Juman (Security ) : Mari saya bantu pak, untuk mengambil nomor antriannya

bakri ( nasabah 1 ): ok, fine

bakri ( nasabah 1 ) : ok, baik

The security guard also helps customers to take their queue number, after taking
the queue number then the security guard directs the customer to sit and wait for
his queue number to be called.
Satpam pun membantu nasabah untuk mengambil nomor antriannya, setelah
mengambil nomor antrian lalu satpam mengarahkan nasabah untuk duduk dan
menunggu nomor antriannya di panggil.

Juman (Security ) : this sir, no queue. Please fill in the transaction slip
Juman (Security ) : ini pak, no antriannya. Silahkan isi slip transaksinya

bakri ( nasabah 1 ) : Ok
Then the customer fills out the transaction slip that has been given by security
Lalu nasabah pun mengisi slip transaksi yang telah di berikan oleh security

Bakri ( nasabah 1 ) : ok, here we go

Bakri ( nasabah 1 ) : ok, ini dia

Juman (Security ) : please sir wait over there to wait for the queue number
Juman (Security ) : silahkan pak menunggu sebelah sana untuk menunggu no
antriannya

Bakri ( nasabah 1 ) : ok. Thank You

Bakri ( nasabah 1 ): ok. Terima kasih

Juman (Security ) : with pleasure sir

Juman (Security ) : dengan senang hati pak

The customer sits and waits for his queue number to be called. Not long after the
queue number was called
Nasabah pun duduk dan menunggu no antriannya di panggil. Tak lama kemudian
no antrian nya di panggil.

Ariska ( Teller ) : Assalamualaikum, I am Noor Ariska. Can I help you?

Ariska ( Teller ) : Assalamualaikum, saya Noor Ariska. Ada yang bisa saya
bantu?

Bakri ( nasabah 1 ) : waalaikumsalam, saya ingin mentransfer uang

Bakri ( nasabah 1 ) : waalaikumsalam, I want to transfer money

Ariska ( Teller ): boleh saya liat slip transfernya?”Ariska pun melihat slip transfer
yang di berkan oleh nasabah” Apa dengan bapak Bakri sendiri?
Ariska ( Teller ): May I see the transfer slip?" Ariska also saw the transfer slip
that was given by the customer. "What about Bakri himself?

Bakri “( nasabah ) : iya betul mba

Bakri: ( nasabah ) yes, ma'am

Ariska ( Teller ): ok, bapak bakri disini ingin melakukan transfer ke rekeking pak
haji Purnomo, ke rekening BRI sebesar Rp50juta debit dari
rekening bpk Bakri sendiri ya
Ariska ( Teller ) : ok, Mr. Bakri here wants to make a transfer to Pak Haj
Purnomo's account, to a BRI account in the amount of Rp. 50
million, debited from Mr. Bakri's own account, OK?

Bakri : iya, betul mba.

Bakri: yes, ma'am

Ariska ( Teller ): untuk dananya akan di terima maksimal 2 jam. Dalam tranksaksi
ini akan di kenakan biaya Rp3.500,00 ya
Ariska ( Teller ) : for the funds will be received a maximum of 2 hours. In this
transaction, a fee of IDR 3,500 will be charged
Bakri : iya mba.
Bakri: yes, ma’am

Ariska ( Teller ): ok. Untuk biaya nya bapak mau debit dari rekening atau cash
saja?
Ariska ( Teller ): ok. For the fee, do you want a debit from your account or just
cash?

Bakri ( nasabah 1 ) : dari debit saja mba?

Bakri ( nasabah 1 ) : from debit only, ma'am?

Ariska ( Teller ): boleh saya lihat buku tabungannya dan kartu identitasnya?”bpk
bakri pun mengambil kartu identitas nya dan memberikan
kepada teller tersebut”. Ini mba.
Ariska ( Teller ): May I see his passbook and identity card?" Bakri took his
identity card and gave it to the teller. This is ma'am.

Ariska ( Teller ): baik, bpk bakri mohon tunggu sebentar saya akan melakukan
proses transaksinya dan mohon ijin dulu untuk superfaiser untuk
meminta otorisasi transaksinya ya pak.
Ariska ( Teller ): OK, Mr. Bakri, please wait a moment, I will process the
transaction and ask permission first for the superfaiser to
request authorization for the transaction, sir.

Bakri ( nasabah 1 ) : ok, baik mba silahkan

Bakri ( nasabah 1 ) : ok, fine ma'am please

The teller also starts checking data and carrying out the transaction, after
completing the transaction the teller also says to the customer
Teller pun mulai mengecek data dan melakukan transaksinya, setelah selesai
melakukan transaksi teller pun berkata kepada nasabah

Ariska ( Teller ): bpk bakri mohon tunggu sebentar, ssaya prin dulu untuk buku
tabungannya ya
Ariska ( Teller ): Mr. Bakri, please wait a moment, I will print the savings book
first

Bakri ( nasabah 1 ) : ok, baik mba

Bakri ( nasabah 1 ) : ok, fine ma'am

Ariska ( Teller ): terimkasih sudah menunggu, ini buku tabungannya mohon di

periksa Kembali trakssaksi akhirnya
Ariska ( Teller ): thank you for waiting, this is the savings book please check back
the transaction finally

Mr. Bakri also checked his savings book

Bpk bakri pun mengecek Kembali buku tabungannya

Ariska ( Teller ) : ada lagi yang bisa saya

bantu pak?
Ariska ( Teller ): Is there anything else I can help you with sir?

Bakri ( nasabah ) : tidak ada

Bakri ( nasabah ) : There isn't any

Ariska ( Teller ) : ok. Terima kasih, kami tunggu kedatangnnya Kembali.

Assalamualaikum.
Ariska ( Teller ): ok. Thank you, we are waiting for your return.
Assalamualaikum.

Bakri ( nasabah 1 ) :waalaikumsalam wr.wb

DIALOG 2

Juman ( security ) : Assalamualaikum sir, is there anything I can help you with?
Juman ( security ) : assalamualaikum pak, ada yang bisa saya bantu

Alfy ( nasabah 2 ) : waalaikumsalam, I want to open an account

alfy ( nasabah 2 ) : waalaikumsalam, saya ingin melakukan pembukaan rekening

juman ( security ) : come on sir, I'll take it to take the queue number. This is sir,
the queue number. Please take a seat to wait for the queue
number.
Juman ( security ) : mari pak, saya antarkan untuk mengambil nomor antriannya.
Ini pak, nomor antriannya. Silahkan duduk untuk menuggu
nomor antrian.

Alfy ( nasabah 2 ) : Okay sir. Thank You

Alfy ( nasabah 2 ) : baik pak. Terima kasih

After Mr. Alfy sat down and waited for the queue, it wasn't long before his queue
number was called. Mr. Alfy got up from his seat and headed to customer service.
Setelah bpk alfy duduk dan menunggu antrian, tak lama kemudian nomor
antriannya di panggil. Bpk alfy pun beranjak dari tempat duduk nya dan menuju
ke customer service.

Tesya (CS): May I ask for the queue number first, mr?
Tesya (CS): boleh saya minta nomor antriannya terlebih dahulu pak?

Alfy ( nasabah ) : this is ms

Alfy ( nasabah ) : ini mba

Tesya (CS): Thank You. Introducing my name is Tesya Ariti. with whose sir?
Tesya (CS): terimakasih. Perkenalkan nama saya Tesya Ariti. dengan bapak
siapa?

Alfy ( nasabah ) : with Mr. Alfy, Ms

Alfy ( nasabah ) : dengan bpk alfyanto mba

Tesya (CS) : OK, Mr. Alfy, what can I help you with?
Tesya (CS)baik, bapk alfy ada yang bisa saya bantu?
Alfy ( nasabah ) : I want to open an account Ms?
Alfy ( nasabah ) : saya ingin melakukan pembukaan rekening mba?

Tesya ( CS): for opening an account, do you want one for individuals or non-
individuals?
Tesya (CS): untuk pembukaaan rekeningnya bpk mau yang untuk perorangan
atau non perorangan?

Alfy ( nasabah ) : individual Ms

Alfy ( nasabah ) : perorangan mba

Tesya (CS): for the purpose of the transaction, you want daily transactions or
investments. For the requirements for opening an account, it is
enough to attach an EKTP, MPWP, and a photo. Can I borrow
the KTP and MPWP, Mr
Tesya (CS): untuk tujuan transaksinya bpk mau transaksi sehari-hari atau
invertasi. Untuk persyaratan pembukaan rekening cukup
melampirkan ektp, mpwp,dan foto. Ini boleh saya pinjam ktp
sama mpwp nya bu

Alfy ( nasabah ) : may Ms

Alfy ( nasabah ) : boleh mba

Mr. Alfy also took his ID card and ID card and handed it over to Ms. Customer
Service. And customer service also starts checking customer data
Bapak alfy pun mengambil ektp dan npwp nya dan menyerahkan kepada mba
customer service. Dan cutomer service pun mulai mengecek data-data nasabah

Tesya (CS): the data is correct, sir. The administration fee is 10% per month and
the initial deposit is 100,000 with a minimum balance of 50
thousand. Please fill in, sir.
Tesya ( CS ): data -datanya sudah cocok ya pak. Biaya administrasinya 10% per
bulan dan setor awalnya 100.000 dengan saldo paling sedikit
50rb. Mohon di isi ya pak.

Tesya (CS): please fill in completely and correctly, if it is not complete and
correct then our mechanism will refuse to process it, this is
included in the provisions of Bank Indonesia
Tesya (CS): mohon disi ya pak dengan lengkap dan benar, apabila tidak lengkap
dan benar maka mekanisme kami akan menolak untuk
memprosesnya, ini sudah termasuk dari ktentuan bank Indonesia

Alfy ( nasabah ) : yes ms

Alfy ( nasabah ) : iya mba

Tesya (CS): ask for permission, Mr. Alfy, to read briefly for the data
Tesya (CS): mohon izin pak alfy, untuk dibaca sebentar untuk data-data nya,

Alfy ( nasabah ) : Yes Miss

Alfy ( nasabah ) : iya mbak

Tesya (CS): Can you mention the cellphone number, sir, the cellphone
number is active
Tesya (CS); bisa disebutkan pak no hp nya no hp aktif

Alfy ( nasabah ) ; 081234567890

Tesya (CS): Please mention the postal code

Tesya (CS) : Untuk kode pos silahkan di sebut

Alfy ( nasabah ) :2345

Tesya (CS): please sign

Tesya (CS); silahkan tanda tangan

Tesya (CS): ok sir, have you finished filling out the form?
Tesya (CS); baik pak apakah sudah selesai mengisi formulirnya?

Alfy ( nasabah ) : already ms

Alfy ( nasabah ) ; sudah bu

Tesya (CS): well let me help to check it first

Tesya (CS): baik saya bantu untuk mengeceknya terlebih dahulu

(customer service is checking documents)

( customer service sedang memeriksa dokumen)
Tesya (CS): he form is completely filled out, yes, I call super vaisor To assist the
authorization process for both accounts
Tesya (CS): formulir nya sudah terisi dengan lengkap ya,saya pangil super vaisor
Untuk membantu proses otorisasi terhadap rekekning mr Alfy
Alfy : ok

Custamer service also calls super vaisor. After the super vaisor arrived he greeted
the customer and introduced himself, the super vaisor began to authorize the
customer, not long after the authorization of the customer's data was completed.
Customer service also photocopies customer data and submits passbooks and
bank cards.
Custamer service pun memanggil super vaisor. Setelah super vaisor tiba ia pun
menyapa nasabah dan memperkenalkan dirinya,super vaisor pun mulai melakukan
otorisasi dari nasabah, tak lama otorisasi terhadap data nasabah pun telah selesai.
Customer service pun memfotokopikan data-data nasabah dan menyerahkan buku
tabungan dan kartu bank.

Tesya : Here is the savings book and ATM card, they can be used. And this is for
the ATM pin and later you can change the pin yourself.
Tesya : ini pak buku tabungan dan kartu atm nya, sudah bisa digunakan. Dan ini
untuk pin atm nya dan nanti pin nya bisa bpk ubah ssendiri ya.

Alfy ; yes, Ms
Alfy : iya mba

Tesya: thank God the account opening has been completed, ma'am.
Tesya : alhamdulillah untuk pembukaan rekeningnya sudah selesai ya bu.

Alfy : yes ms
Alfy: iya mba

Tesya : terima kasih telah berkunjung di Bank Bersinar Syari’ah

Tesya : Thank you for visiting Bank Bersinar Syari'ah, sir