KOMUNIKASI & KOMUNIKASI

BISNIS

Kadek Dwi Cahaya Putra

Program Studi Manajemen Bisnis Internasional

Jurusan Administrasi Niaga
Politeknik Negeri Bali Semester Genap 2019-2020
This comes from the module (p.5).
It is explained in another picture
Then comes the feedback
Here is another picture
What makes an effective communication?
What are communication barriers/obstacles?

1. Pesan yang disampaikan kurang baik (improper messages)

2. perbedaan persepsi (perception gap)
3. Perbedaan Bahasa (linguistic/language gap)
4. Gangguan fisik (Physical problems)
5. Gangguan emosional (emotional problems)
6. Kurangnya perhatian (lack of attention)
7. Factor halo effect (persepsi)
8. Kurangnya pengetahuan (knowledge gap)
9. Ganggung teknis (technical problems)
10. Rintangan Status (social status problems)
11.Rintangan Budaya (cultural differences/gap)
Effective communication skills
 Pertanyaan pemahaman
1. Apa yang anda pahami tentang (en)-coding dan decoding?

2. Apa yang terjadi apabila coding dan decodingnya tidak

berjalan dengan baik?

3. Bagaimana anda mendefinisikan sebuah feedback?

4. Memberikan feedback adalah sebuah etika komunikasi.

Apa maksud hal tersebut?

5. Sebutkan jenis-jenis feedback dalam berkomunikasi?

Komunikasi Bisnis
 DefinitionS
all messages that we send and receive for official purpose like running a
business, managing an organization, conducting the formal affairs of a
voluntary organization and so on” (Bisen dan Priya, 2009).
Seluruh pesan dan informasi yang dikirim dan diterima untuk tujuan resmi sepertu menjalankan
bisnis, mengelola sebuah organization, & menyelenggarakan acara-acara formal lainnya.

It assists the organization in achieving its objectives by informing,

persuading, and building good will within both the internal
environment and the external environment (ABAHE Business).
…membantu suatu organisasi dalam mencapai tujuannya dengan cara menginformasikan
sesuatu, membujuk,, dan membangun rencana yang tepat baik untuk lingkungan internal
maupun external,
 Karaktek Komunikasi bisnis

………..lebih bersifat teknis dan terapan yang berfokus pada aspek

atau kegiatan menulis, presentasi, dan keterampilan komunikasi
yang lain
…………menekankan pentingnya aspek komunikasi interpersonal
seperti antar individu dan kelompok kecil di dalam ruang lingkup
suatu organisasi khususnya organisasi bisnis (perusahaan).
(Cornelissen, 2009).
Business communication is marked by formality as against
personal and social communication (Bisen dan Priya, 2009).
 formal vs informal ???

www.bbamantra.com
 System of business communication

Downward

Upward

Horizontal
 Downward

1. Helps to explain to subordinates the organizational plans,

policies program and procedures, work methodology etc.
necessary information for performing the job.

2. Helps to convey to the subordinates the expectations of

management from them.

3. Acts as a mean to control the activities of the subordinates

with active feedback.

4. Provides motivation to the subordinates.

 Horizontal

1. It develops mutual trust and confidence

amongst employees of same level which help in
maintaining or promote understanding between
similar position holders of different
departments.

2. If employees at similar position communicate

to each other for a given task it will create or
develop the feeling of co-ordination among
various departments.
 Upward

1. Provides feedback to the superiors.

2. Introduction of new schemes without unduly

opposition from the employees.

3. Helps in to promote harmony between the

management and the employees.

4. Problems and grievances are redressed.

 Communication Functions

Instruct

Influence/
Integrate
Encourage

Image

Direct Inform

Evaluate
Methods of Communications
 Methods of Communications

www.pinterest.com
www.dreammotion.com
 Methods & Channels

www.chegg.com
 Kapan menggunakannya?

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